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3 Helpful Votes
Sail Date: January 2019
Our first luxury cruise experience. Came well recommended, and after much research decided this would be good value for a luxury xperience. Even after all that research we were not prepared for the level of service, such a carefree 10 ... Read More
Our first luxury cruise experience. Came well recommended, and after much research decided this would be good value for a luxury xperience. Even after all that research we were not prepared for the level of service, such a carefree 10 days, surrounded by sunshine and smiling faces (crew and passengers alike). Excellent food experiences, though surprisingly slightly disappointed in Prime 7, but Chartreuse was a wonderful experience. Compass Rose, beautiful, and always delicious, . From breakfast to lunch to Teatime, to cocktails,to dinner, we were spoiled in every way. Our suite was lovely, spacious, and comfortable in every way. Very comfy chairs on the balcony. Ours was the lowest category cabin, but it did not feel like it, the bed was heaven, and it was kept spotless by our by our 2 very sweet attendants, as well as keeping us well stocked with champagne, and anything else we wanted. The fresh fruit in the room was of the best quality. The included excursions were also very good. We picked this itinerary to have a relaxing, luxury experience, and we were very happy, and would definitely consider more cruises with Regent. Read Less
2 Helpful Votes
Sail Date: December 2018
We came with high expectations but they were not met. This is not entirely the fault of Regent Seven Seas but ours in choosing the wrong destination. We have been often on Seabourn, on Silversea and on Crystal so feel able to give a ... Read More
We came with high expectations but they were not met. This is not entirely the fault of Regent Seven Seas but ours in choosing the wrong destination. We have been often on Seabourn, on Silversea and on Crystal so feel able to give a balanced comparison. First off the ship was new, clean and well maintained. As a piece of equipment it couldnt be faulted. So the ship is nice. But it wasn't all good. The mainly Filipino crew were very pleasant and polite. But often things didnt go right--delays and confusion with orders. We think this might be because there might be a shortage of crew for the tasks allocated. It's probably a middle management issue. The food was OK but not superlative but really, it would be hard to have a valid complaint about the food. The entertainment was amateurish and a bit embarrassing at times. The crew tried hard but we were expecting something better. Also there were little bits and pieces found on Seabourn that Regent Seven Seas didnt do. Seabourn usually has live music and a bit of a party as a ship leaves port but on this cruise you could have been on a cargo ship. But the real issue is the itinerary. This is not Regent's fault: we made the decision ourselves although they might have oversold the delights of the ports. You can hardly expect them to point out the flaws--no one would book. But the ports were dismal. Some seemed to be concrete arms around which tacky tourist shops selling the most appalling junk were congregated. The Mayan ruins were not well explained although in our case we used the services of our archeologist daughter who was with us to fill in the many gaps. So the destinations were totally forgetable and I certainly wouldnt bother revisiting any of them. But as I said, that was our choice and Regent can't be expected to turn the ports into something they are not. But be warned. On some cruises we felt we were on a floating mauseleum such was the age of the other guests. But pleasingly here there were a scattering of families with children and people still professionally engaged rather than in their 80s and 90s. So I think there is a need to pick which cruise might attract younger types, assuming that is what you prefer. So in summary, the ship was nice and the food OK. But the little touches that make a cruise were missing and at these prices you'd expect them to go that extra mile. But they didnt. Read Less
3 Helpful Votes
Sail Date: December 2018
We have been on over 50 cruises and have been on all types of ships and cruise lines .My biggest measurement of a cruise is value for the dollar . So if you pay a lot you should get a lot and the same the other way . This cruise line ... Read More
We have been on over 50 cruises and have been on all types of ships and cruise lines .My biggest measurement of a cruise is value for the dollar . So if you pay a lot you should get a lot and the same the other way . This cruise line just is not worth what you pay unless you uses everything that is included in the price . There sales pitch is that if you add up all your expenses on a typical cruise that you get a better value . In this case that did not happen . The ship is very nice an very clean . If you are a big drinker of hard drinks and go on a lot of excursions then this cruise line would be better for the cost . The food was always top notch and for dinner there where a great many options that you could have every night . The service is amazing with everyone being very nice at all times . I do love the fact that you can get simple drinks at the pool with out having to use your card all the time . I also find its really had to decide if the small ships with limited people ( nice around the pool ) or large ships with bigger suites for the cost and more entertainment is the way to go . So I guess we will just have to keep trying .... Read Less
11 Helpful Votes
Sail Date: December 2018
Hi everyone: I have previously submitted reviews of our experiences on Crystal, Oceania, Seabourn, and Silverseas. This time we decided to try Regent Seven Seas. We had heard they are the best in terms of overall luxury. At the ... Read More
Hi everyone: I have previously submitted reviews of our experiences on Crystal, Oceania, Seabourn, and Silverseas. This time we decided to try Regent Seven Seas. We had heard they are the best in terms of overall luxury. At the outset let me say two things: 1. We had a great time on each of these cruise lines. We were fortunate not to have experienced any disasters like lost luggage, getting sick, horrible service, horrible rooms, cancelled cruises, etc. Furthermore, the staff on each of these cruise lines was fantastic. 2. As I'll shortly discuss, my new favorite is Regent. (It used to be Oceania.) But this is subjective. I have spoken to others aboard this same Regent cruise that I am on, and a few prefer Oceania; a few prefer Silverseas, and a few preferred Crystal. Sorry! I know that doesn't help But as a chef on this cruise said: at this point, the differences are small. As he said, on Seabourn there is more free caviar, but on Regent, there is more free lobster tail. You get the picture, I hope. Now, on to the review: I have always stressed the food as the main topic I discuss, and the criterion I use to judge among all these top cruise lines. Your priorities may be different. While Silverseas did offer a choice of pillows that Regent did not, the food on Silverseas was my least favorite among these cruise lines. I had felt that the "expensive stuff"--like lobster, tuna, steaks, etc., was missing on Silverseas. For the amount we paid for the cruise, this was inexcusable. While the food on Crystal and Seabourn was better than on Silverseas, I had liked the food on Oceania the best. I think that I will now have to go with Regent as being best in the food department, but it really is too close to call. It may just be that I enjoyed the choices (menu items) on the 10 day Regent cruise more than those on the Oceania 10 day cruise. Regent recently added lobster tail as a daily choice on their dinner menu. Oceania also offers this. While Oceania also offers sushi and sashimi nightly, I felt it was always "sitting" in it's water as it defrosted, and was not that enticing. The sushi and sashimi on Regent is not served every night, but when it is, it is of a higher caliber. Regent also serves seared tuna pieces quite often, and they are definitely "sushi" caliber. Somehow I enjoyed dinners more on Regent than Oceania despite the fact that Regent does not offer lamb, aged steaks, pork steaks and tuna steaks every night as does Oceania. I felt the nightly menus on Regent were better. They offer more choices and more side dishes. The steakhouse, "7", on board the Regent Voyager is excellent as are the specialty restaurants on the other cruise lines as well. The steaks are aged and appear to be cooked in the same super hot oven that real steakhouses use to get that "crust." However, many guests were not thrilled with the other specialty restaurant on the Voyager, Charteuse. Tea time, however, definitely goes to Oceania. The pastries at Tea time on Regent are simply not as good as those on Oceania. However, Regent has a better selection of cookies than does Oceania. Most days for lunch, the grill is open on Regent, and you can choose from swordfish steaks, tuna steaks, salmon and tuna burgers, pork chops, lamb chops and steaks. This does come close to making up for the fact that these items are not served nightly on Regent as they are on Oceania. Aside from the grill, I think Regent had more lunch choices than did Oceania, but as I said: it's almost a toss up. Breakfasts are all similar: plentiful with the same options. I didn't find much difference. The ships' layouts are quite similar between this Regent and the Oceania ships we have been on. (Sorry, I forget their names, but they should be in my previous reviews.) The room on Regent is larger than on Oceania. And I think I am comparing like cabins. Regent has a separate sitting room with a couch, separated by a curtain, as did Seabourn. The Oceania cabin did not have this. Also, the shower on Oceania is comically small. On Regent, it is bigger and you get a full size bath tub as well. There is much more closet and shelf space on our Regent room than there was in our Oceania room. Service on all these high end cruise lines is the same as far as I can tell. The gyms were also similar. Same for pool and hot tubs, sauna and steam room. Internet is a disappointment on Regent as it was on all the other cruise lines. But, it seemed to at least work in terms of being able to check emails, etc. I seem to remember Silverseas internet being very bad, and Oceania's not much better. Excursions and alcohol, and everything is included in Regent. On Oceania, you have to purchase a beverage package and excursions are not included. My wife found the wine "pours" much more generous on Regent. and, since she bought the wine package on Oceania, this surprised us, since in essence each pour is free--so why wouldn't they pour a more generous amount? Entertainment is similar among the cruise lines whose names I have mentioned. To sum things up: many guests let the destinations dictate which cruise line they took, since they are all so similar, and each shines in a different way. My favorites are Oceania and Regent; my wife loves Seabourn. We were both disappointed in Silverseas. We felt Crystal has declined in recent years. I believe they were sold and this may be why, but they are still a top choice among many other passengers we spoke to. (And, in all fairness, many also like Silverseas.) Thanks for reading, Mike January 2019 Read Less
Sail Date: December 2018
Just returned from the best Holiday Celebration my wife and I have ever had and it probably was the best Birthday Party I've had since I was a kid. A heartfelt thank you goes out to the officers and crew of the Seven Seas Voyager ... Read More
Just returned from the best Holiday Celebration my wife and I have ever had and it probably was the best Birthday Party I've had since I was a kid. A heartfelt thank you goes out to the officers and crew of the Seven Seas Voyager for 10 wonderful days with perfect weather, outstanding dining and a warm and accommodating setting throughout. The Voyager was everything we were expecting from Regent Seven Seas - having in the past cruised aboard Seven Seas Mariner and Explorer. It was very much appreciated that the Christmas decorations that decorated the common areas of the ship remained up and illuminated throughout the end of this New Years cruise. It extended the feeling of the cruise to encompass the feeling of both Christmas and New Years. Being a 'Holiday Cruise' and a relatively short duration one at that, there were more than a few families cruising with children; from as young as 2-3 years to adolescence. I can't criticize Regent for selling the cabins to those families but I will scold a few of the 'Parents' for not living up to that Title. There were, too often, kids running around Compass Rose, Constellation Theater and even Prime7 and Chartreuse. Similar conduct at the Pool [Grill] or La Veranda was excusable - since that is where children are most appropriate. I'm pleased to say that some parents appeared to control their offspring and I don't recall ever seeing any kids in the Casino or Lounges. The 'Stars' of the Cruise, as you would expect, were the Cruise Director / Social Hostess team of Andy and Tammy who seemed ever present at any and all events aboard, genuinely warm and receptive and made the voyage a dream come true. The Assistant Cruise Director Luci, the Gen Manager Devor and all the other Department Heads kept the ship and the ship's services operating flawlessly. One single concern / suggestion that was raised regarding a specific server in Compass Rose was resolved / implemented discretely by Restaurant Manager Catalin and remained flawless throughout the remainder of the cruise. The nightly entertainment / production show cast was wonderful to experience and additionally a pleasure to socialize with. They are 12 individuals that work hard to appear to be a full Broadway Show Cast. Not to mention their being Beautiful both in appearance as well as personality. The Guest Comedian Bruce Smirnoff's humor was appropriate for the Baby-Boomer audience, maybe not so much for the children aboard - but they shouldn't have been in the theater anyway, but rather in bed. Another excellent Regent cruise. Looking forward to the next one - not soon enough. Read Less
10 Helpful Votes
Sail Date: December 2018
We traveled on this cruise with another couple but also met some delightful passengers during the trip. Embarkation was quick and easy. Our suite was lovely and spacious (Explorer Suite) but not set up according to our pre cruise requests. ... Read More
We traveled on this cruise with another couple but also met some delightful passengers during the trip. Embarkation was quick and easy. Our suite was lovely and spacious (Explorer Suite) but not set up according to our pre cruise requests. The bar and bedding were totally wrong as they must have mixed us up with another passenger’s requests. This was our second cruise on the Explorer having sailed on her two years previously. Throughout the cruise, our cabin stewards kept our suite in immaculate condition. Always friendly and cheerful. Our butler was okay, always very rushed.Except for bringing us room service for breakfast and canapés at 5 pm, we didn’t see or hear from him (nor did we really need him for anything). Unfortunately, our shipped bags didn’t arrive in time to make the ship’s departure. However, Executive Concierge Jeff offered us free laundry, a small OBC and 25% off of Boutique purchases of clothing and sundries. We very much appreciated that gesture on the part of Regent. (Our Luggage arrived one week later when we docked in Port Elizabeth). Overall, the ship is a delight to behold especially over the holidays with gingerbread decorations and Christmas trees everywhere. I was surprised to see so few children on board during this time. Those who were appeared remarkably well behaved. The fitness center and spa are top notch and spacious. No problems with any services received (except for the exorbitant prices). But, hey, it is vacation. We had several ports cancelled due to weather so destination services were quite busy handling the changes. I have to say they did a great job doing so and always with a smile. We weren’t impressed with the cruise director. You rarely saw her in public spaces except when it called for her presence. She didn’t engage passengers unless she was approached. I thought it odd that when she spoke to an audience pre or post show or other venues, she never made eye contact with the audience. She just focused on the microphone. Maybe I am just spoiled by cruise directors like John Baron who is certainly the exact opposite. Some folks don’t care about CD but I am one who believes he/she sets the tone for the entire cruise. Very disappointing.. And, front desk staff, what can I say...some, not all,were.just awful. I can understand the repetitive nature of the job can be stressful but rudeness is not acceptable at any time. Entertainment was good. An entertaining comedian and magician made for enjoyable evenings. We wondered why Regent provides the same shows such as Revolution and Paradis. We saw the same shows two years ago. And, can we get some classical entertainment? Many passengers spoke of their desire to hear classical music. In fact, we were traveling with an internationally known classical pianist who was willing to give an impromptu presentation in the lounge, etc.but were told by the CD that the dreaded “Corporate’” doesn’t allow. Finally, food and beverage. Sommeliers were excellent and always willing to find something you liked if not pleased with the daily offering. But, wait service was a real problem. I could not believe the inconsistency of service between restaurants and within restaurants. For example, Pacific Rim provided outstanding service and food on the 3 times we dined there. So did Chartreuse. However, Prime 7 provided the absolute worst service at both lunch and dinner (5 times). They were the worst when we sailed two years ago. Sad to see it hasn’t changed. Now, Compass Rose, is where we have the problem as it will depends on who you receive as a waiter. As this was a full cruise one couldn’t always sit in the preferred waiter’s station. I suppose the variation can be expected but we are talking about waiters who had trouble using the IPads when taking orders and claiming that certain menu items weren’t available. The biggest issue and most egregious was how they handled a food allergy issue. (I noted food allergies pre cruise) I am deathly allergic to red wine. I ordered a veal dish (no red wine sauce described on the menu) and when brought to me I asked if the sauce contained red wine. The waiter didn’t know but went to the galley to ask. When he came back I was told “ no red wine is in the sauce..” Great, I proceeded to take several bites and about 5 minutes later the waiter came rushing back to say that the sauce DID have red wine in it. Totally unacceptable. Fortunately, I only ate a small amount but it was enough to make me ill for 24 hours. I was assured that they would not make the same mistake again. The food and beverage manager contacted me the next day to apologize but she was so focused on saying that they didn’t have the allergy in their system versus the fact that the waiter made the error as noted previously by telling me there was no red wine in the sauce. (Thanks to the aforementioned, I did get to visit the medical clinic who provided great care. And, finally, remember the gracious offer of the 25% discount in the boutiques due to delayed luggage. It was supposed to be reflected on my final statement, but it wasn’t. No time on the morning on disembarkation to deal with it so will try Regent corporate. So, all in all, although I have 4 cruises booked on Regent over the next two years, I am going to have to think about sailing with them a little bit more once I am able to reflect on my experience as time passes. Read Less
1 Helpful Vote
Sail Date: December 2018
We chose this cruise the very first day it came out. We'd done North Africa and wanted to do South Africa with a pre-cruise safari. Regent did a fantastic job providing us with a Shamwari 5 Star game resort where we were so lucky to ... Read More
We chose this cruise the very first day it came out. We'd done North Africa and wanted to do South Africa with a pre-cruise safari. Regent did a fantastic job providing us with a Shamwari 5 Star game resort where we were so lucky to have seen and photographed a leopard and a white rhino at sunset against a setting sun. Our suite onboard was very convenient to the elevators and our cabin attendant was so attentive. The food was fantastic as well as the musicals. The weather however proved a bit of a disappointment as we had to forgo a port in Nambibia and Mozambique. Internet service was problematic and the food too salty. Salt shakers are on every table so why not use those? The only disappointment was the awlful air routing to and from Cape Town that resulted in 10+hours spent in Lufthansa's Frankfort's lounge going and coming. This was our third Regent cruise and the second one with Captain Serena who is an outstanding, vivacious captain. Spending Christmas, New Year's Eve and New Years Day was truly one of our most memorable cruises. The 1600 photos we took are indeed a photographer's dream come true. Read Less
Sail Date: December 2018
Had a wonderful time on the Mariner in Australia. The ship is just the right size and Regent treated us to a spectacular New Year’s Eve party in Bali. We also were treated to a magical evening at the Australian Open tennis tournament. ... Read More
Had a wonderful time on the Mariner in Australia. The ship is just the right size and Regent treated us to a spectacular New Year’s Eve party in Bali. We also were treated to a magical evening at the Australian Open tennis tournament. We had great seats in Rod Laver Stadium for two night matches. The crew and officers on Regent are friendly, efficient, and helpful. Since most Regent passengers are return guests, you usually meet up with people you have cruised with previously. After we returned home, we automatically scheduled ourselves to be available at 4:30 pm for Team Trivia. The competition and camaraderie was a “look forward to every day event”. The food could be upgraded a bit. The menu is great though with many offerings available every day. It is also good to be able to order from the dining room menu for room service. We will be staying with Regent. We already have a booking on the new ship, Splendor. Read Less
3 Helpful Votes
Sail Date: December 2018
We were on the Regent Seven Seas Voyager for the 10-day Western Caribbean including Cuba. This was our first cruise with Regent and will likely be our last. We wanted to try out Regent (along with other upscale/luxury cruise lines) ... Read More
We were on the Regent Seven Seas Voyager for the 10-day Western Caribbean including Cuba. This was our first cruise with Regent and will likely be our last. We wanted to try out Regent (along with other upscale/luxury cruise lines) after cruising with many others. This was our 49th cruise overall. We have cruised on Seabourn several times and most of my comparisons are with Seabourn, since they are both comparably priced and target the high-end luxury cruising market. There were differences between Regent and Seabourn. Most significantly, you get “free” shore excursions included with Regent, while you pay for them separately on Seabourn. We have also sailed on Viking Ocean, where the shore excursions were included. However, on Viking Ocean, the “free” included shore excursions were very limited, usually a 2-3 hour bus tour. Regent had many more free/included excursions in each port. However, these “free” shore excursions are clearly part of the fare. You pay for them in advance. At our port of call in Cozumel, we were to tender in (which doesn’t make sense in the first place, since there is plenty of dock space for up to 8 ships and we are a luxury ship—you would think they would pay for the dock space). But due to “high swells” when we arrived (we didn’t see any—no whitecaps, no swells and I have pictures to prove it), the Captain decided to skip the port. We were scheduled to do the Dolphin Swim & Ride, which would normally be a $129/pp shore excursion. If we were on Seabourn and had scheduled that shore excursion, then the ship canceled the port call, we would be refunded that money. Not so on Regent, since it is “free” with your cruise fare. Well, yes, it is “free” but you definitely pay for it as part of your cruise fare. No compensation, nothing. So Regent makes money by skipping a port (vs. other cruise lines that lose money by skipping a port, since they have to refund all shore excursions). So Regent is financially incented to skip a port. Not to mention that there were 8 other cruise ships in Cozumel and we were the odd one out. So why we were tendering in the first place? I have no idea. Cozumel is an island without a protected harbor. Yet plenty of dock space. So Regent was apparently too cheap to pay for the dock space (even when they decided they could not tender), which is unfortunate. The average age onboard is probably 70-75 years old, which might explain why they decided not to tender in Cozumel. A bunch of old people might have difficulty tendering if the seas had swells, so let’s skip the port and save a boatload of money. Easy decision for the Captain. Bad decision for the passengers who wanted to go ashore. The shore excursions, in general, were poorly managed and not at all what was advertised. You would think for a cruise line where virtually everyone is taking your shore excursion, you would have the shore excursions part down pat. Not so. For example, the times in almost every port were highly variable, with start times and end times varying by as much as an hour from what was originally published. And, due to the high number of guests participating in the shore excursions, the wait times were often excruciating. We once waited over an hour and a half in the theater for our shore excursion to start. Also, what is published for the shore excursion is often not what you actually get. One example was a “Farm to Table Experience” where we were supposed to make a stop at a well-known Havana restaurant, then visit two of the farms that supply the restaurant, then back to the restaurant for lunch. A total of 4 stops. Instead, we skipped the restaurant altogether and went to a pig farm that supplied the restaurant, then had lunch on picnic tables there. Not the farm to table restaurant experience that we signed up for. But because it was “free” there was no compensation nor refund. Very disorganized and very poorly managed, which was surprising. We thought the shore excursions would be top-notch. They were not. On the plus side for the ship, the Constellation Theater was quite nice for a ship this size. Much larger and nicer compared to the show lounge on Seabourn. It is two levels and good sight lines throughout the theater. The production show cast was new for our sailing, yet they were quite good in the choreography and dancing category. The male vocalists lacked power and one in particular (Elliott) was consistently off key (he has forever ruined “Roxanne” for me), but the female vocalists were better. A disappointment is that the opening night “entertainment” was the port lecturer. Many people in the audience either left or fell asleep. Other than the production show cast, which did 4 shows, there were only two other entertainers onboard (a singer and a magician), who each did 2 shows. A prior cruise director filled in (very nicely) for another show when one of the performers could not make it due to the ship skipping Cozumel. The Compass Rose restaurant (main dining) was a general disappointment. Seabourn offers a very relaxed and elegant dining experience. We expected it to be similar on Regent, but not so. The waiters have 24 people to attend and apparently there is no 1:1 assigned assistant waiter, so they are constantly running. Therefore, any special requests were often ignored or simply forgotten. They were simply stretched too thin to provide high quality service. The food was good, although not as good as Seabourn (or Oceania or Viking Ocean or even Windstar for that matter). The buffet was poor, not even as good as we have seen on mid-tier lines like Princess, Royal Caribbean and Celebrity. We were surprised by the lack of quality of ingredients in the food preparation. We expected top shelf, like what we have seen on Seabourn. That was not the case. An example was serving Atlantic farm-raised salmon. We would have expected Pacific wild-caught salmon. Yes, it is more expensive, but this is a luxury line and we expected upscale dishes. It was very hit-and-miss. On the plus side, the cheese plates for dessert were generally good quality cheeses, consistent with what we have seen on Seabourn. But the other dishes were generally closer to what you would expect from a mainstream cruise line rather than upscale. The pool deck area is nice with terrycloth coverings on the loungers. They also have a decent-sized gym which was typically not very busy. Most of the older people were laying on the loungers out on the deck instead of exercising in the gym. The sea days were severely lacking in scheduled activities. Probably the best comparison point would be with Oceania (Regent’s sister company), where Regent was consistently underperforming Oceania. On Oceania, there were activities going on all over the ship throughout the sea days. Not on Regent. Again, an older, more sedate crowd. So maybe being 50-somethings left us wanting more. But we expected at least what we had seen on Oceania. That wasn’t the case. No sports other than “unhosted” meeting of players. I went to two of these and I was the only one who showed up. Eventually I convinced my wife to try out the different sports available around the ship (all of which were otherwise vacant), such as ping pong, bocce ball, croquet, shuffleboard, putting, etc. The ship itself is old and showing its age. During our 10 days, we had a problem with the entry door to our cabin (where the latch would not securely lock due to warping of the door), our safe (failed twice during the cruise requiring hard resets from security) and the hose in our shower started leaking, requiring replacement. Stuff is just getting old/dated/wearing out. There is visible rust on the balcony railing. The common areas are dated and some hallways smelled musty. Perhaps this ship is due for dry dock soon and they are just letting things go until then. Our cabin was a good size cabin, similar to a comparable cabin on Seabourn, although Seabourn has much nicer bathrooms and bathroom amenities. Again, Seabourn seems to understand luxury, Regent apparently does not. Even very minor things like toilet paper, on Regent it was the lowest quality, very thin, etc. Small thing, but a luxury hotel would know and understand the difference. As does Seabourn. Regent provides one free Internet login per cabin, which is better than Seabourn (where you have to pay for Internet unless you are in one of the larger suites). It is a little awkward to only have one login, since only one person can use it at a time, but this is definitely a plus over Seabourn. Like most cruise ships, onboard Internet is slow and spotty, so it didn’t always work. But since it was “free” you simply would try again later. And perhaps being free also impacted bandwidth, with all other guests accessing at the same time. Certain high bandwidth sites such as YouTube were restricted access. Both Regent and Seabourn offer free gratuities and free drinks. The quality of the wines offered on Seabourn is consistently better, usually $15-$20 bottles while on Regent they are usually $10-$12 bottles. On both cruise lines, you can pay additional to purchase more expensive wines. Both cruise lines also keep the minibar in your stateroom stocked throughout the cruise. The ship has a free launderette where you can wash and dry your clothes for free, which is nice for a longer cruise such as this. Same on Seabourn. Overall, the cruise line is not a 5-star luxury experience. It is not a Four Seasons nor Ritz Carlton experience. It’s not even a 4-star experience (Hilton, Hyatt). It is more aligned with a 3-star hotel experience such as Radisson, which is the original name of the cruise line (Radisson Seven Seas) or Marriott or Sheraton. Do not book Regent expecting a luxury cruise. It’s not. Read Less
4 Helpful Votes
Sail Date: December 2018
Chose Regent for its all inclusive and luxury claim. While the accommodations were excellent and the food was good the overall pool grill and veranda restaurant service was less than stellar. No table service. Customer must find a table, ... Read More
Chose Regent for its all inclusive and luxury claim. While the accommodations were excellent and the food was good the overall pool grill and veranda restaurant service was less than stellar. No table service. Customer must find a table, obtain a tablet umber, the proceed to cafeteria line and place order for breakfast or lunch. Self service only. Many times no clean tables available outside. 20 minute wait for hot dog or hamburger is unacceptable. Ice tea orders taken but rarely fulfilled. Combined liquor and ice tea orders seemed to confuse staff. Lots of service staff running around but little organization. All inclusive luxury does not include caviar. One dolop rationed at Sunday brunch ONLY. At other times caviar available for a charge of $100 to $175. Preposterous!! Embarkation a bit slow but acceptable. Disembarkation very smooth and fast. Only hiccup came upon embarkation where instructions sent us to wrong dock for boarding. Read Less
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