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58 Regent Seven Seas Cruise Reviews

I don't like to write bad reviews about things, because there is always some good, but Mariner has some really, really bad things going on with their service. First of all, I am sorry to say, the reviews on the staterooms being ... Read More
I don't like to write bad reviews about things, because there is always some good, but Mariner has some really, really bad things going on with their service. First of all, I am sorry to say, the reviews on the staterooms being nasty and dirty are true. I think I must be in the penthouse suite that a previous passenger who took pictures was in. It is the worst stateroom I have been in, dirty carpet, nasty wrinkled curtains, the drawers don't close and the mirror is brown around the edges. You might be thinking, this person is probably too picky, believe me I am not. I did look into one of the more expensive suites and they didn't look anything like mine. They at least looked newer and cleaner. I ate at Prime 7 last night. It took two hours to have the entree served and yep, the steak was overdone, the spinach was actually cold, the potato must have been sitting there a long, long time because it was not good. Ok, everyone has a bad night, so I just shrugged it off. So, after last night's dinner, I just wanted an informal dinner up on La Veranda with my husband. Got there around 6:40. Only half of the restaurant was open and we were told that there were no more tables for two and to come back at 8:00. There were lots of tables for four, but, no, no, no! You could not sit at a table that seats four. My question is this, why not open up the entire restaurant at night? It's obviously a popular venue at night. I was just on Navigator and the entire restaurant was open, no problem with getting a table. I am still on the cruise so hopefully my dining experience will get better, but the room won't. Something positive, the fitness instructor is good. I agree, never, ever again on this line. I was on this ship four years ago, and it wasn't like this. Put your money anywhere but this company. Read Less
Sail Date May 2016
We had cruised with Regent previously. Unfortunately they disappointed us with this cruise. Not the destination, but the service, the lack of staff understanding of the clients needs. Their general demeanour at the destination services ... Read More
We had cruised with Regent previously. Unfortunately they disappointed us with this cruise. Not the destination, but the service, the lack of staff understanding of the clients needs. Their general demeanour at the destination services and reception desk. We were left with no tours in Myanmar and the general discontent amongst other passengers was overwhelming. There were numerous complaints from us and other passengers, and at no stage were they addressed. On our return we sent an email to Regent, but unfortunately they have chosen to ignore our issues. We paid $300+ for a lunch at one of our ports, but the hotel had no knowledge of our booking, which Regent had made, but obviously not confirmed. We subsequently found out the lunch should have cost $25 if we had walked in off the street. The General Manager was very dismissive of our complaints. On our previous cruise with regent, when we returned to the ship we were greeted with moist towels, and if it had been a difficult return they would have live music to greet us back. Not a very important issue, but just another missing issue amongst many others. Read Less
Sail Date April 2016
This was our first cruise on Regent, my husband and I always cruise with Seabourn. We chose this trip based on itinerary. Our penthouse cabin was horrible, disgusting old carpet, full of bumps and peeling off the baseboards. The ... Read More
This was our first cruise on Regent, my husband and I always cruise with Seabourn. We chose this trip based on itinerary. Our penthouse cabin was horrible, disgusting old carpet, full of bumps and peeling off the baseboards. The bathroom was old with tiny tub and missing grout all over. Twice the price of Seabourn which is to cruise in real luxury. Buenos Aires and Punta del Este are two great ports, a lot to see, clean and beautiful. The rest were awful. The ship's backup generator broke and we were stuck at the port of Santos, Brazil for four days waiting on a replacement for the generator. Santos is a hideous port and we missed three ports of call. According to a fellow passenger traveling on the same ship on a previous recent cruise, they had generator problems as well. There were cases of gastroenteritis reported from both the previous cruise as well as ours. The necessary precautions included no launderette service for most of the cruise etc. big mess. The service was good, food and entertainment ok. There was limited communication from the bridge and in general. Total disappointment a wasted of $30,000. Will never cruise with this company again. Read Less
Sail Date February 2016
STAY AWAY FROM THIS COMPANY WITH NO INTEGRITY. This was not a cruise. This was FALSE ADVERTISING We traveled half way across the world and got stuck in a sewer in Santos, Brazil from Saturday February 28, 2016 until we finally reached ... Read More
STAY AWAY FROM THIS COMPANY WITH NO INTEGRITY. This was not a cruise. This was FALSE ADVERTISING We traveled half way across the world and got stuck in a sewer in Santos, Brazil from Saturday February 28, 2016 until we finally reached Rio on Thursday morning. We sat for 5 days in the rain with a noisy power plant right next to the ship. Trains ran through the neighboring facility at all hours of the night. Garbage on the water and no activities for anyone under the age of 80. They only had needlepoint (1 day crochet) and bridge. They made a handicapped woman walk up a flight of steps the last night from the ground to the fifth floor. No one from the crew helped this poor woman. They had some good musicians on the ship but did not have them play even one minute more during this tragedy. The gym equipment was not functional and quite dangerous. The steam room smelled like mold as soon as you opened the door. DISGUSTING!!!! There was a stomach virus on the ship and we were not able to board so the cruise started late. This ship is going to be refurbished and SHOULD NOT HAVE GONE ON THIS VOYAGE. The internet did not work, yet they charged you $1.00 per minute while you waited for this antique server to reach civilization. While on a tour bus, the internet worked instantaneously which means that the internet was in the area, just not on this outdated vessel. The back up generator malfunctioned and we were not able to leave the port. We were told that the propeller broke and 500 gallons of water got into the ship and ruined the generator. I get my nails done, hair styled and pack....jump through hoops to get a visa (that I didn't get to use) and they DON'T BOTHER TO CHECK TO SEE THAT THEIR SHIP IS OPERATING PROPERLY. The town of Santos was rat infested and disgusting. It looked as if a storm hit the town 10 years ago and they left all the garbage everywhere. One excursion the took us to an orchid garden with ZERO orchids. Just green leaves and #rodents. I have cruised on many other lines previously and was a big fan of cruising. I don't think I will ever go on another cruise. The only thing they did thus far was to offer us 25% off of a future cruise. WHAT FOOL WOULD WANT TO SIGN UP FOR ANOTHER EXPERIENCE LIKE THIS? This was our #honeymoon and my husband was in tears. So sorry that we SPENT OUR HONEYMOON IN A TOILET THANKS TO REGENT SEVEN SEAS.....STAY AWAY ...FAR AWAY. Read Less
Sail Date February 2016
This was our eighth Regent cruise and last. The trip was billed as "journey to nirvana" with the highlight two days in Saigon. They claimed the weather was bad so they cancelled the port call in Vietnam. Then they cancelled the ... Read More
This was our eighth Regent cruise and last. The trip was billed as "journey to nirvana" with the highlight two days in Saigon. They claimed the weather was bad so they cancelled the port call in Vietnam. Then they cancelled the stop in Malaysia. We were left with a lot of sea days and no "nirvana" The real reason they could not reschedule these stops was that it was Chinese New Year and no on was around to answer their calls.They should never have scheduled this trip at that time. The food was ordinary and service in the Compass Rose was very slow. They did not have enough crew on board. Only the Prime 7 had food worthy of Regent. The entertainment was unappealing. The cruise director seemed better suited for a Carnival cruise rather than Regent,.Their free trips spent more time on the bus than seeing sights. They did have 2 excellent lecturers. Since being taken over by Royal Carribean Regent is no longer a premier cruise line. Corners are being cut to save money. Not worth the money. Read Less
Sail Date February 2016
described as ultra luxury ? nothing of the sort and certainly much of the advertising for this cruise found misleading and thus apparently in violation of ABTA Code of Conduct Rule l. Ship in some respects appeared desperately in need of ... Read More
described as ultra luxury ? nothing of the sort and certainly much of the advertising for this cruise found misleading and thus apparently in violation of ABTA Code of Conduct Rule l. Ship in some respects appeared desperately in need of refurbishment now rather than in a year's time - seeming deficiencies in directions and control for life boat drill - bathrooms with black mould that came off in black streaks - ice machines with black mould report in CDC Sanitation Report 13th 2016 - poor hygiene in restaurants as also referred to in CDC report - language difficulties with junior staff and hence restaurant service slow even though ship not fully booked - tired table clothes, napkins badly ironed and hardly any flowers - restaurant food below standard with meat on occasion either cold, raw or well over-cooked - themed restaurants fully booked or available only by queuing before opening time - mismatch between restaurant opening times and tour times - staff evidently on fixed hours and clearing away well before closing times - some gym equipment not working - virus requiring Code Red declaration probably already on board when cruise started but no notification as highlighted in CDC report - Cod Red procedure was badly managed with poor communication between senior staff and both passengers and junior staff - no clear policy on laundry closing - length of time Code Red in force excessive, suggesting cleaning procedures ineffecive and there being an unknown underlying cause - tendering difficulties which would appear to be a regular problem possibly due to poor condition or out dated design of the tendering platforms and the Mariner having a tendency to roll even in calm waters - cancelled visit to Falklands (an anticipated cruise highlight) without any satisfactory explanation with that visit having apparently also been cancelled on two or the previous three relevant occasions - interestingly the Captain was heard to remark in effect "I am dammed if I go and dammed if I don't - many tours disappointing with long periods on buses trying to find something to look at - shuttle-bus transfers limited and in Matarani downright dangerous with people standing or sitting on the floor being driven fast round precarious hairpin bends - complaints to Destinations staff not responded to - in addition to the Falklands two other ports missed with Regent thereby saving significant amounts in port fees and tours which passengers had paid for up front and - then negative responses to requests for additional free Wifi in respect of the resulting unplanned extra sea days - mid cruise feed-back forms mostly ignored - end-of-cruise feed back forms sent out too late to be completed on board - letter of complaint taking 42 days for Regent to reply (thus breaking ABTA Rule 5) and even then with little attempt to address specific complaints and even less to address a follow up for the many things promised in brochures but not provided or fulfilled no compensation of any sort merely a miserly and time limited £720.00 gesture of good will as a discount off a future cruise booking You can keep Regent's expensive so called ultra luxury - there is lots better at a lower price elsewhere. Read Less
Sail Date January 2016
Looking forward to our trip of a lifetime turned into the trip from H___. After 3 days at sea, we got shut down by a stomach/diarrhea virus for the whole trip. Once we could not serve ourselves due to Code Red, there were not enough ... Read More
Looking forward to our trip of a lifetime turned into the trip from H___. After 3 days at sea, we got shut down by a stomach/diarrhea virus for the whole trip. Once we could not serve ourselves due to Code Red, there were not enough people to serve the passengers. Instead of putting individual salt and pepper packages out at a table, we had to sit and wait for servers to salt and pepper our food while our food got cold. The main breakfast/lunch restaurant food was basically the same everyday. Just average. The Compass Rose restaurant, food was just average. Beef was tough and chewy everywhere on the ship. In Prime 7 it was not “prime” beef. The specialty restaurants were better than the other restaurants. All restaurants had a problem with the food not coming out hot. Other cruise ships offer a casual dining area throughout the afternoon into the evening where you can obtain a sandwich for a quick dinner after you have been touring all day. You had this capability at the pool restaurant but it is closed after 4 pm and are forced to go to the main dining rooms for a long drawn out meal or sit in your room with marginal room service. In regards to our ports, some we wondered why we stopped there as there was nothing to see. The tours were marginal to say the least, the poorest tours we have been on while cruising. Towards the end of our trip we quit going on the tours we booked because of so many poor experiences. Iquique and Coquimbo were missed due to tender issues. This saved Regent money but cost us our experience which we have paid for. In Ushuia we were told we had nets in the engine, our next stop was the Falkland Islands, the highlight of the trip. Instead of fixing it there, we were told we had to miss two more ports, (a total of 4 now) and spend 4 days at sea. We wondered why Regent’s corporate office didn't arrange to fly some divers in to investigate the problem before we got to Ushuaia. It was determined at that time we were ok to run at a normal speed, yet we couldn’t we get to another port early, instead they drug out 4 days at sea. We were all seasoned travelers and understand the problems that can arise with travel. The problem is with how Regent handled the problems. Regent missed ports but no attempt was made to obtain additional ports of call or to procure an earlier arrival at the next port to get us off the ship. No attempt was made to provide any additional activities or entertainment by the cruise director to make our days more palatable at sea, now of which there were 10. We were on a constant code red due to intestinal illnesses. No attempt was made to make our life better such as no laundry charges (they shut the self serve laundry down), many of us packed less relying on the laundromat. This is an added cost to us. Our level of service was greatly diminished due to the extra disinfecting and lack of staff. The crew was inattentive to passengers, why try since we were all so unhappy? Missing ports saved fuel, docking expenses and tour expenses. At no time was there an attempt made to get us to the next port earlier even when it was a tender port, instead the captain slowed the ship down to 13 knots to poke along to our next destination. We have been on Tauck where a similar thing happened in Europe and they changed buses, dockage etc. to accommodate the guests and made the negative a positive. (By the way Tauck tours are awesome) We sent a letter to Regent and were offered $1000.00 on our next cruise. This is less than what was being offered on board if we booked another cruise. Our travel agent has quit referring customers to Regent after our experiences and treatment. Regent has been taken over by Norwegian Cruise lines and apparently has lost their ability to provide the quality and customer service they were known for. Read Less
Sail Date January 2016
My husband and I joined the Regent Seven Seas Mariner in Lima on 31st January 2016 – a 53 night cruise bound for Miami via Buenos Aires and Rio de Janeiro. Although we had booked a Concierge D level room this was a disappointment and ... Read More
My husband and I joined the Regent Seven Seas Mariner in Lima on 31st January 2016 – a 53 night cruise bound for Miami via Buenos Aires and Rio de Janeiro. Although we had booked a Concierge D level room this was a disappointment and noticeably smaller than the suites on the Voyager. Even the bathroom was much smaller. The ship is tired and in need of refurbishment which is scheduled for late 2017. We were bitterly disappointed in the first two legs of our cruise from Lima to Buenos Aires and Buenos Aires to Rio de Janeiro. Problems started soon after departing Lima when on-board gastroenteritis reached reportable levels and Code Red restrictions were enforced. This meant the public laundries were closed, there was no salt or pepper or other condiments left on the dining tables, you had to wait for an attendant to bring them by which time the food was cold, there were no nibbles with drinks and every surface was constantly damp because of extreme disinfectant being sprayed throughout the ship. The staff tried the best they could, but even their numbers were depleted because of illness, so they were under continuous pressure. These restrictions lasted most of the cruise so passengers felt that being charged even half the normal amount to have their laundry done by the ship was less than satisfactory. I choose cruises based on their itinerary and that was the main reason for choosing Regent. The advertised destinations including the Chilean Fjords, Punta Arenas, the Beagle Channel and the Falkland Islands, as well as the opportunity to swim and snorkel at some amazing destinations further North were what attracted me. What a letdown this was. Of the 20 different advertised ports, we missed 7 mostly because of perceived difficulty in launching tenders and one due to being quarantined because of shipboard illness. We were constantly being told there was a storm cell following us, but apart from a few days of overcast weather, we encountered no severe weather, rough seas or strong winds. There was never any difficulty walking around the ship hence why we missed so many ports remains a mystery. I would question the timing of the itinerary which meant the ship arrived in some ports in the afternoon when winds (and sea swell) are usually at their highest. I would also question why a captain would choose to pass through an area such as the Beagle Channel in the dark knowing that everyone on board wanted to see the sights in this picturesque area? We missed most of the Glaciers in this area because of poor timing. The Captain decided when leaving Ushuaia, two days prior to scheduled arrival that it would be too rough to tender in the Falkland Islands, so we limped up the East Coast to Punta Del Este at a sluggish 12 knots. We had 15 sea days instead of 8 making it more like a cheap relocation cruise than the luxury all-inclusive adventure exploring interesting new locations that we had paid for. The worst time was spent in the port of Santos, the largest port in Brazil. As mentioned by others, the ship’s emergency generator failed to operate during testing, so it took 4 days to locate and install a temporary emergency generator. During the remainder of the time in Santos we were confined to the ship because the first day we did an orientation tour of the town and were repeatedly told by the local guide how dangerous the town was and that it is unwise to walk around the area. It was impossible to spend any time on the balcony because of the unbearable noise emanating from the grain silos and train line directly opposite the wharf and swimming on board was out of the question because it rained the entire time. No additional tours or entertainment (apart from screening a couple of movies everyone had already seen) was organised, so it is impossible to overstate the frustration felt by people on board. As a result we missed out on 3 ports where swimming and snorkelling were to be highlights. The company has made an offer of a small amount of discount on a future cruise, but I’m afraid I have lost faith in Regent being able to deliver their advertised itinerary. Thankfully the final leg from Rio to Miami was an improvement even though shipboard illness persisted for about a week and we missed landing on Devil’s Island, another disappointment. The food on board the Mariner is well presented and often quite enjoyable however, there is little variation in the menu which rotates every 10 days or so. Breakfast also lacks variation. The specialty restaurants were good quality and the service on board was of a high standard but disrupted because of the illness. The regular cast of entertainers were extremely competent but the same shows were repeated on each leg of the cruise, alright if you were only doing one leg. Embarking was an easy process with lots of staff around to guide you, but arriving in Miami there was a long wait to disembark because of the port authorities (a common occurrence by all accounts). Best not to book transport too close to anticipated docking time. I would advise you not to rely too heavily on destinations when booking your cruise, otherwise you will be as disappointed as I was when you miss a lot of ports. Read Less
Sail Date January 2016
Lima to Buenos Aires. We were expecting a luxury all inclusive cruise, because this is what they advertise. We discovered that with this cruise line all inclusive means that you will get the worst land tours you can imagine, with broken ... Read More
Lima to Buenos Aires. We were expecting a luxury all inclusive cruise, because this is what they advertise. We discovered that with this cruise line all inclusive means that you will get the worst land tours you can imagine, with broken down transport, guides that can't speak English, so in other words on this cruise you do not get what you pay for, the company clearly believes that providing its customers with the crapiest tours is ok. It also clearly thinks it's ok to allow you onto a boat that has a GI infection, already on board, and that it is not their fault that you get sick. Whilst all the while serving Luke warm food. The services are massively reduced during a code red, they seem to think that removing coffee from your cabin will stop the infection, that closing the laundry will help. Whilst continuing to serve Luke warm food. They offered us a 50% reduction on the ships laundry, when I explained to them that I had already paid for the use of a laundry onboard and that because they had closed it, the ship would now have to do my laundry free of charge, they agreed, whilst we were getting our laundry done foc they were charging other passengers the full rate!!! We complained throughout the trip, about the standard of the tours, the missed ports, apparently they have only been to the Falkland Islands once in the last 4 years, why is it on the itinerary? They have admitted that on our cruise that although they said that the weather was bad in the Falklands, so they couldn't go it turned out that it was actually ok so we could have gone! Instead because of a 'propeller problem' we limped at half speed 1450 nautical miles, and guess what the propeller apparently magically self-healed, so we missed the Falklands for no reason at all, gosh I wonder how much it saves the company not going to the Falklands ? We were told that someone would respond to our complaints, two months later I have received a letter saying sorry for the awful cruise but all we can offer you is £720 credit towards another one, what a joke will never go on another cruise again. We need to fight these idiots and get our money back no matter their terms and conditions these do not affect our consumer rights, and they should not be allowed to continue to get away with providing such an appalling product. Read Less
Sail Date January 2016
How dare this ship class it's self as 6 star. The first hotel Regency put us prior to embarking the ship was. the Hyatt in Miami, I would not put my dog in there. We where left on the curb side for 3 hours while the luggage was being ... Read More
How dare this ship class it's self as 6 star. The first hotel Regency put us prior to embarking the ship was. the Hyatt in Miami, I would not put my dog in there. We where left on the curb side for 3 hours while the luggage was being put on coaches, nobody had a clue what was going on including the Rep. We got on the ship eventually, disappointing , stained carpets, a burger for lunch, red wine served in tumblers, a cup of tea was a cup of boiled water with a teabag on the side. The staff left here smiles in the Phillopines I assume. Coffee tasted dreadful. Food was ok some days, not good good others. No drop of at St, Barts, why God knows, the weather was perfect, the rest of the Caribbean was dirty. I decided to log a complaint early on in the trip, to garentee a response before disembarking, This was the response 15 minutes after I spoke with someone, sort it out with Miami head office, regards The General Manager. What a cop out. No way 6 star, will never use you again. I have given you a chance to reply to our complaint, but nothing from you at all. This ship was supposed to be refurbed, it. Is still in the 1980s. Read Less
Sail Date December 2015
The reason for choosing the Regent Safaris and Jewels cruise was its post-cruise trip to Cambodia. There are many other cruise lines that offer a similar trip to Africa and Asia, but the deciding factor was the post-cruise trip to ... Read More
The reason for choosing the Regent Safaris and Jewels cruise was its post-cruise trip to Cambodia. There are many other cruise lines that offer a similar trip to Africa and Asia, but the deciding factor was the post-cruise trip to Cambodia. We followed all the “travel checklist” instructions in Regent's “Cruise Vacation Document” and “Angkor Wat Document” sent to us by Regent before the cruise, specifically the “passports” section. Regent's instructions for required documentation said..."Guest must carry a valid passport with at least 6 months validity and have spare pages for the Cambodian Visa." We made sure that we would have enough pages in our passports for visa stamps for Indonesia, Mozambique, Tanzania, Kenya, and Cambodia, as directed by Regent. What Regent should have said was each country visited will stamp your passport and insert a Visa where appropriate. We have been on many other multi-port cruises where the passport was not stamped in every port, just the appropriate Visa attached. This is a BIG difference. If I'd known this was going to be handled differently from previous cruises, I would have gotten a new passport, even though my current one doesn't expire until November 2016, just to make sure that there were enough pages. Unfortunately, when we arrived at the Singapore airport to board our plane to Cambodia, I was denied a boarding pass because there were no more “acceptable” pages in my passport for the Cambodian visa. Since my passport was held by Regent for the entire trip and was not released to me until the evening before we arrived in Singapore, I had no idea that I could not receive a Cambodian visa. There were still two empty pages left in my passport but these were deemed unacceptable for the Cambodian visa. If I had known before we got to the airport, I could have easily rectified the problem by going to the American Embassy. They would have given me acceptable visa pages for my passport. We certainly had plenty of time since, unbelievably, it took an hour and a half just to board our sightseeing bus at the dock. Then, there was another couple of hours of sightseeing in Singapore before getting to the airport. I hold Regent totally responsible for our not going to Cambodia. There were possibly just a hundred passengers going to Cambodia. How much time would it have taken for the Regent staff to go through these passports to ensure that there was an acceptable page for the Cambodian visa? Not much and it would have averted a very big problem for us. From the moment we boarded the ship to the minute we left, Regent personnel, especially the Destination Services staff, were misinformed, miscommunicated, and lacked customer care reflective of a “luxury/upper premium” cruise line. We followed all their instructions and, mostly, they were incomplete or just wrong. Even the Angkor Wat trip details they issued two days before the trip were wrong. This caused a great deal of confusion and the Destination Services staff, when questioned by most of the Post-Cruise Passengers, did not know what the right details were. In fact, I pointed this out to the General Manager but I never heard back from him nor were the trip details corrected. Since I could not get a boarding pass, my sister and I were forced to stay behind in Singapore, which meant booking another two nights at the Regent Hotel since we were not flying home until the post-cruise passengers returned from Cambodia. I followed everything Regent told me to do. Regent’s instructions were inaccurate and incomplete and I got penalized. This promised tour to Cambodia (which was paid for as part of the trip) was the reason we booked this cruise with Regent. We were looking forward to Cambodia and to be told at airport check-in that there was a problem with my passport was just too much. Here are a few other examples of Regent's incompetency and complacency: •Unnecessary Vaccination Information: Per Regent’s instructions, it was mandatory that we get a yellow fever shot. We got the shot but it was totally unnecessary. •Unwelcoming Arrival On Board: Regent could not get our names right on the reservation or on arrival. We are two sisters traveling together with the same last name. My sister is not a Mr. and I am not a Mrs. Our bathroom was set up with toiletries for a man and woman. The slippers were a large and a small. The personalized stationary had someone else’s name printed on it. All of this was very insulting and not indicative of either a warm welcome or personalized service, as promised. We were asked to fill out a beverage form prior to boarding re: in-suite beverage preferences and this form was completely ignored. The bathroom was dirty when we arrived, with dental floss on the floor. After boarding the ship, we had a couple of hours before the fire drill so we decided to walk to the Capetown Victoria Wharf. We were told to use the Regent shuttle bus. We were assured that we would be returned in time for the fire drill. We returned at the designated time but were not allowed back on the ship for an hour. There were other passengers with us who were also detained in the terminal, having been given the same instructions for returning to the ship. We all watched the fire drill from the terminal, which started at 5:45 PM, a good half hour after we arrived at the terminal. We did what we were told by Regent security people and were treated like delinquents and were penalized for following Regent’s instructions. •Lack Of Variety and Poor Quality Food At La Veranda: As health conscious individuals, we had an extremely hard time finding any kind of variety of simple, healthy food to eat (aside from breakfast) in La Veranda. Moreover, the food itself was obviously recycled day after day. Several times, there was “grilled fish” which seemed to have been cooked, re-cooked and then cooked again. Some of the fruits and vegetables should not have been served since they were inedible. On tour days, La Veranda was the only option for lunch since Compass Rose closed most times when tours returned to the ship. The Pool Grill’s vegetarian grill options were inedible, no matter what we ordered. They always tasted of rancid oil. •Inaccurate Tour Descriptions/Instructions: We bought supplies for tours, as directed by Regent, which were unnecessary. For example, for the Sabang, we were directed to bring the following supplies: “sunglasses with head strap; sunscreen; insect repellant; rain poncho; a bottle of water from the ship; leech-proof socks; and flat, comfortable walking shoes. Most vehicles here do not have air conditioning.” None of the supplies were needed including the leech socks we actually purchased. When we asked Destination Services about this, they just nonchalantly said these supplies were not needed. An accurate description before the cruise start would have been appreciated and we would have avoided some unnecessary expenses as well as the time spent finding these supplies. Also, the tour we took was mostly a ride in an air-conditioned car, not as described (which we appreciated). •Disembarkation Was A Nightmare: Total chaos. We received instructions the night before of when to report to the Constellation Theatre. When we got there, there was a line that nobody understood. Turned out, every passenger had to check out via this line, information that was not contained in the instructions we received. With one Destination Services person going through the passenger lists, this was totally inefficient. Again, Destinations Service people were not only inefficient but totally rude when asked about the reason for this procedure. Normally, swiping one’s key card on the way off the ship is enough. When we were released from the ship to meet the rest of our Post-Cruise travelers, we waited an hour and a half on the curb for our Singapore tour bus to arrive. It was total chaos, with the Destination Services Director generally standing around and doing nothing to alleviate the problem. When it was suggested that the Destination Services Director, Dagmara, apologize to the passengers, she told us that she was “very busy”. Finally, one of the Destination Services staff came on board our bus with a half-hearted apology that nobody appreciated. •Don't Even Try To Reach Regent Customer Service Via Phone. It is a recorded message suggesting that they only respond to e-mails. Just another indication about how Regent feels about its customers. Lastly, suggesting the fish rots from the head, letters to the CEO and President of Regent have gone unanswered. I guess no one at Regent cares about their customers. Read Less
Sail Date December 2015
I am a retired Navy Captain with 30 years of service and a Doctor with 2 postgraduate degrees. My spouse is retired and has a computer science engineering degree. I have spent 2 years aboard a naval aircraft-carrier and 2 years aboard a ... Read More
I am a retired Navy Captain with 30 years of service and a Doctor with 2 postgraduate degrees. My spouse is retired and has a computer science engineering degree. I have spent 2 years aboard a naval aircraft-carrier and 2 years aboard a naval destroyer tender, which had approximately the same propulsion system as the Seven Seas Navigator, two controllable pitch propellers. We departed New York Harbor 26 Sept 2015 around 8:00 PM. As the ship began backing away from the pier, we noticed heavy vibrations and the rear section of the ship began shacking violently. The heavy vibrations and violent shacking remained throughout the duration of the cruise. We noticed that the Captain reduced the cruising speed to try and reduce the vibrations. At times it become much worse. We had approximately 3 hrs of sleep that night, with calm seas. 27 Sept., we arrived in Newport, Rhode Island on time in calm seas, with blue skies and high clouds. Departed on time calm seas. Heavy vibrations and noise from ceiling, drawers, cabinets and doors. Unable to sleep, period. 28 Sept., we arrived in Boston on time. After two nights with very little sleep, I went to the Guest Relations desk and asked if I could change to a room further forward. I was told that would be impossible, because the ship was full. I stated that there is something wrong with the ship’s propulsion system causing excessive vibrations. They looked at me with a total blank stare and declared, “There is nothing wrong with the ship.” Lie #1. 29 Sept., arrived Portland, Maine with calm seas and fog. It is now obvious that the action of the seas is NOT the cause of excessive vibration. That evening the Captain announces that we will not be stopping in Rockland, Maine, due to the weather and that it would be difficult to operate the tenders. Another sleepless night. 30 Sept., as we slowly limp our way North to Saint John, NB the vibrations and noise level in our stateroom and La Veranda dinning area increased dramatically. At breakfast in La Veranda, the room was shacking so badly that passengers were holding on to the tables attempting to eat. Many just got up and left. This has now escalated into a safety and comfort issue for many of the passengers. This was unacceptable. My spouse and I went to the Guest Relations area to speak to the General Manager, Davor . I asked him directly and politely what is wrong with this ship and I informed him that I believe that there is something very wrong with the propulsion system. He stated there was nothing wrong with the ship that the vibrations were due to the action of the rough seas. Lies #2 & #3. I also stated that I believe that may be a contributing factor, minor at least, that we were unable to visit Rockland, Maine. I suggested that at the very least to compensate the passengers with free wifi. This set Davor off in a rage. In front of other passengers and staff, he said, “if you do not keep your mouth shut, I will throw you off the ship”! We pull into Saint John, NB that evening with heavy wind and rain. 01 Oct., Saint John, NB. at breakfast the Captain makes an announcement. He did not realize the low tide was more extreme than expected, due to the full moon. As a result, we would not be able to leave the ship for a few hours until the crew can place the gangway on the starboard side. Note: the ship was docked with the stern facing the storm rather than bow and I believe that there is a disembarkation exit on a higher deck on the port side? 01-02 Oct., night sailing from Halifax to Sydney finally got to sleep with the help of sleeping pills supplied by another miserable passenger. Woke up in the middle of the night by 4 extremely loud bangs on the hull?! 03-05 Oct. asked to see the Captain on the bridge. Told by the Guest Relations Dept., that would not be possible. I only saw the Captain once with another officer walking through the restaurant La Veranda ,while we were experiencing heavy vibrations. 06 Oct., Montreal: As the ship backed up along side the pier on the port side, I noticed a large crane and 2 enormous trucks with the name Divex Marine Inc. emblems on the sides of each truck. This company is noted for its underwater ship repair services and has been used by the US Navy. Once the ship was securely docked they had 3 divers in the water. The divers worked continually 24-30 hours in rotating shifts. I spoke with one of the divers and he said that they were working on one of the propellers. In conclusion: 1) In speaking with some of the service crew, one who had only been on the ship for one month and worked on other Regent ships, they all said that they have never seen a ship shake so violently, for so long. 2) In speaking with one of the restaurant managers early on in the cruise as to why the ship vibrates so much and he said that there is a problem with one of the propellers. Staff also indicated the ship was going in for an overhaul/refurbishment in March 2016. 3) There were several passengers at any given time at the Guest Relations Dept. desk complaining about wet, moldy carpet in their rooms, stained passageway carpets, heavy vibration and noise in there staterooms. It is obvious that the Captain,Chief Engineer and General Manager knew of the condition of the ship. Yet, they chose to, or were told to go to sea. They put the safety and comfort passengers at risk. I personally spoke with the president of Divex Marine Inc., Mr. Michel Birs, phone # 450-441-2974. He confirmed that there is a problem but could not go into detail because he had to sign a nondisclosure agreement. Obviously, one must conclude that ship staff and management is trying to coverup a very big problem. My spouse and I feel we deserve a full refund from this experience, and hope Regent will do the right thing. We chose this cruise because we have sailed on the Seven Seas Mariner to Alaska, and had a fabulous time on a wonderful ship. We will not accept credit toward another/future cruise as compensation. In short, we found our Regent Seven Seas Navigator experience a complete disaster, and Regent Management dismissive and far short of the standard of service one would expect from a five star passenger vessel. To think we paid over $20,000 for this dismal experience. Read Less
Sail Date September 2015
This cruise line thinks it is the best ships in the fleet of ALL cruises. Boy oh boy are they wrong!!!!!!! The regent's is too expensive for what you get. The room was old and run down. There was a dead roach in my room when we ... Read More
This cruise line thinks it is the best ships in the fleet of ALL cruises. Boy oh boy are they wrong!!!!!!! The regent's is too expensive for what you get. The room was old and run down. There was a dead roach in my room when we walked in, for the first time. They say your excursions are included, if you book a year in advance. I tried 2 months before and everything was booked. It seems more than half cost. Unless, you want to ride a bus. The regent travel agent lead me to believe the medium age was 50is. Try 70. The casino was so small that you could not play half the time. They were no help when I needed anything. The only good thing on this cruise, was our Butler was on-top-of-it. Read Less
Sail Date August 2015
These are some sad experiences on this year’s July cruise. The butler appeared to be under extreme pressure at times and here are just some of the issues: iPad. We asked whether we could have some music in our suite and he said ... Read More
These are some sad experiences on this year’s July cruise. The butler appeared to be under extreme pressure at times and here are just some of the issues: iPad. We asked whether we could have some music in our suite and he said that iPads were not available however two days later he delivered one to us. We asked for some videos and he told us they were available at reception. The reception said that they do not have any videos available! In accordance with our suite arrangements we requested the free pressing of four items which eventually arrived on the evening of the following day. On the last day we requested breakfast in our suite which arrived without any butter for the toast. I asked him what the dress code arrangements are for dining at lunch at the Splendido. He enquired and said that long trousers must be worn. Whilst I was at reception before departing there was a local person on the hospitality desk and I rechecked with her and she said no, smart shorts are allowed, so I asked her to ring the hotel just to confirm this was the situation (it was). The above Butler service was not what we had experienced before or what we expected this time. I think they need to be better briefed and I don’t know whether he is a new person on board the ship but felt as though he wasn't up to coping possibly due to the ship being full! GENERAL, DINING (NOT IN ANY SPECIFIC ORDER) The general dining standards were standards on this cruise were very poor in relation to previous cruises and a few other people had also said that they believed it was also and it was evident that there were some cut backs in quality being introduced. The ship had a capacity, I’m informed, of 768 with many families and we were constantly told this but it was not what we wanted to hear. Sunday (lunch) Veranda. We tried the veal, it was very tough and very difficult to cut. The salads were of a poor standard and also the food choice was poor, lacking in imagination and quality. Breakfast in the suite mostly took an hour to arrive and the poached eggs were solid and the toast cold. We had lunch in the Veranda on two more occasions, the lamb with a feta crust was very tough and the pork was quite inedible, again, with very poor salads. The choices were limited and mostly the same each day with few local dishes. Lunch in the main restaurant was at the best average with poor choices. Dinner, one night we pre-ordered Crepe Suzette’s, they arrived cold on cold plates, such a shame as the sauce was very good. This was pointed out to the waiter who apologized. Veranda (Evening). My wife ordered the veal chop, it was so overcooked I can only assume that it had been pre-cooked then heated up (veal should always be served pink). I complained to the waiter but no one came to see us. We had another night without a main course. Prime 7. On our last night we had a rearranged 7 o'clock reservation instead of A sharing table at 9 o'clock. We both ordered the hot crabs legs. On arrival the smell was very strong, we called the waiter who agreed and sent them back. We then ordered lobsters tails instead one of which arrived just fine, the other was partially translucent. For our main course we ordered steak Pittsburg style (a little burnt on the outside and pinkish in the middle). Two extremely rare steaks arrived, when we pointed this out the waiter came and apologized with a plate to take them back to the kitchen and cook them some more. We said “well what about the vegetables!” the Maître d’ arrived and said to take it all away and start again. Dinner then arrived at 10 o'clock. All in all It was the worst food we have had on any cruise ship and we were constantly told the ship is full and that is why the standards were not up to scratch. This is not our problem and something we should not have to think about. Subsequent correspondence requesting the cancellation of another cruise booked for October this year on the same ship was not even considered. They wanted to charge a cancellation fee based upon 50% of the full fare amounting to £6101.50 they would not consider also transferring this cruise to a third party or to allow a credit on a future cruise so there was no option to proceed and I can only hope that everything will be 100% in October. Having been a loyal customer and ambassador to Regent for many years with almost 70 days cruising I feel that they have been unreasonable and inflexible. Read Less
Sail Date July 2015
As a frequent cruise enthusiast I was happy to travel for the first time with Regent, which had been touted as one of the best. The initial online experience with booking specialty restaurants and excursions was good but I was unable to ... Read More
As a frequent cruise enthusiast I was happy to travel for the first time with Regent, which had been touted as one of the best. The initial online experience with booking specialty restaurants and excursions was good but I was unable to book the spa for the days at sea when the facility tends to be more crowded. The advice given was to arrive early at the ship and head right for the spa for booking. We were given a 4 pm boarding time but on arrival in Barcelona the day before we found out that the bus for the port would leave at 11:45 am the next morning, which gave us no time to do a little Barcelona touring that day. And the 11:45 bus was already full. We managed to get on the second bus at 12:15 by just going to it and finding there were 5 empty seats though we were told it was also full. On arrival at the ship we went right to the spa only to find the preferred days were all booked ahead of time. We were told that guests had contacted the spa services provider directly and that this is what we should have done but we had not been advised that this was an alternative by Regent. That was just for starters. The excursions were poorly organized and very little information was given on what to expect. At the beach in Ibiza we were dropped off to fend for ourselves without any info on services, restrooms, restaurants, chaise lounge rental, etc. There were 2 buses for pick up and only 1 showed up. Some people had to find a taxi back to the ship. The service on the ship was downright insulting. The waiters had bad attitudes and were surly. When a cabana man was asked for a setup for the chaise lounge he responded that he would have to go down to a lower deck for the padding and the towels implying that this was too much to ask. For those that just wanted to get into town on a shuttle bus there was no posted schedule at the exit gangway and you had to go up to the excursion desk, which was usually empty, to get the times for the shuttle buses. In Mallorca, we were told that the tour bus we took to Soller would drop us off in Palma on the return but the bus driver got into a heated argument with our guide and would not do the drop off because he was "late". He took us back to the ship then we had to take a cab into Palma. On the ship there were not enough chaise lounges by the pool and very few umbrellas to shield from the sun. The service was terrible. My wife asked if they had any smoothies that she saw people drinking but were not on the menu. The waiter, as he passed by, pointed at an alcoholic mango drink someone else had and said, in a snarchy way, "lady you take the alcohol out of that drink and you have a smoothie" as he proceeded to continue on his way. There were many other instances like that but you get the picture. The senior staff, to which we complained, was very good at apologizing but really did nothing to improve on the situation. The weather was perfect throughout with sunny days and calm seas but the stop at St. Tropez was cancelled because of "high seas". As we cruised past St. Tropez the seas were flat as a pancake. We were very disappointed and felt that they just wanted to get us back to Barcelona where we spent an extra night on the ship. The service in the restaurant was bad. We missed two shows because the service was so slow that it took 2 1/2 hours to finish dinner and the food was not that good either. This was a complete waste and so we wrote to Regent to complain. Again, the VP for customer relations was good at apologizing but that was about it. He offered a $500 credit on the next Regent trip we took but it was only good till Dec of 2016. Not good enough. Needless to say, we are through with Regent. Read Less
Sail Date July 2015
So agree with Regent really disappoints review--we have sailed on Regent Seven Seas and Radisson Seven Seas before Regent, a significant number of times and we were very disappointed in the comparisons. Staff were nice but somehow this ... Read More
So agree with Regent really disappoints review--we have sailed on Regent Seven Seas and Radisson Seven Seas before Regent, a significant number of times and we were very disappointed in the comparisons. Staff were nice but somehow this brand has lost all the "fun". Quite frankly this was the worst food on any cruise that we have been on, with the exception of Prime 7 and Sete Mari. We had so looked forward to fresh fish in this area, but all our fish dishes were either over or undercooked. All entrees that we had in main dining room were disappointing. And although entries good in the Italian restaurant, it used to be more fun with strolling musicians, singers, etc. Also the condition for a luxury ship was appalling. It really needs to go into dry dock for refurbishing. The carpets were stained and dirty, there were carpet patches in many areas, the verandas not comfortable, etc. The constant audible and palpable vibrations throughout the cruise ship while sailing were very noticeable. The "inclusive" shore excursions except for Sea Otter Quest were a joke. There was not much choice and all were crowded and hurried with above exception. We paid for the bear sanctuary cruise in Prince Rupert which was very good but then that was another cost on top of what we expected to be included. Regent used to pride itself on more intimate small group excursions that were much more interesting. Agree that pool and deck service poor--they actually averted making eye contact. Rest of staff nice and made an effort. The enrichment speaker was just plain aweful and pedantic All of that being said, I thought the singers in the shows were very good on this cruise and we enjoyed the entertainment Read Less
Sail Date May 2015
Regent Seven Seas Voyager: The ship is not safe. We are very knowledgeable of cruise ships; however, hands down the Regent Voyager, if not the entire Regent company, was the worst cruise experience we have ever had. We should have ... Read More
Regent Seven Seas Voyager: The ship is not safe. We are very knowledgeable of cruise ships; however, hands down the Regent Voyager, if not the entire Regent company, was the worst cruise experience we have ever had. We should have known this as last October when we were in London to board the Silversea Whisper, I picked up a copy of Conde Nast Traveler (European edition) and Regent was not listed at all as one of the top cruise lines. Then, in the November, 2014 issue of Conde Nast Traveler (American edition), Regent was not listed as one of the top five cruise lines in any category. And here on Cruise Critic, under “Luxury Cruise Reviews,” it has a very low rating of 69 percent. The pre-boarding with Regent consisted of a cheap plastic folder with no personal message, a generic list of instructions, and luggage tags you were to fill out for yourself. We were on a 19-day cruise of China, Japan, Korea, and Taiwan paying the most we have ever paid for a cruise. Our Grand Suite In a grand suite that is the next level below the Owner’s Suite, our bedroom did not have an end table next to the bed. There was a tiny hole in the wall. And this is advertised as a luxury ship? The bathroom room door opens directly into the path leading from the living room to the bedroom causing us to get banged (we did initially) if we did not walk that path carefully. This is an example of how poorly designed is this ship. The deck plans shows a closet (I have pictures of all these items) that reaches from the bedroom to the outside wall of the suite. This is a lie. Instead, there is a small closet with an ugly hallway that runs the length of the side of the room. This hallway had a secondary door to our suite which we kept double locked. One day, while we were sitting in the living room (thank goodness we were fully dressed and sitting), a workman comes through the hallway door, pops his head out of the bedroom and says, “Excuse me. I am here to fix the shower (the door molding had fallen off).” What a shock. He never knocked at the main door to ask for permission to enter. The ship is not safe! The desk drawer only opened if great effort was used to pull it open. Cheap construction. The exit to the balcony was blocked by deck furniture. The mats from the deck furniture were stacked and stored inside the room, an ugly display that also cut walking access. The cabinet door to the refrigerator fell off. The safe was so small that a laptop could not be secured. The television was not installed into the cabinet. It was mounted on a mismatched, after-thought board that stuck out into the room and the wires could be seen. The evening canapés were so bad (tasteless, non-descript, and cheap) that we asked the butler not to bring us anymore. Even the presentation of them had no thought behind it. And the assorted nuts were the cheapest brand and variety they could buy. Ship’s Common Area The main dining room was a joke. The tables and chairs were so close that people and waiters had to walk sideways to get to tables. Many of the chairs abutted the back of the chair at another table. During dinner you could feel a constant brushing against the back of your chair as people walked behind you. We saw a waiter spill wine on the back of a passenger. I watched a man on crutches become angry with the staff because he had to hobble sideways between chairs. And because the tables and chairs are so close together, you can hear every conversation all around you. The table arrangements in the specialty dining rooms were just as crowded. And as for the buffet at lunch, it was even more crowded. During tea time, you had to queue a buffet line to get your food and then wait forever for an understaffed room to bring tea in a metal pot (it never said high tea, so I should not expect ceramic pots). Then, thirty-minutes into tea time (when you may have finally gotten your food and tea), any relaxing, social tea time you expected was transformed into urging people to get into groups to play trivia with an accompanying loudspeaker blaring into the tea room. This is not a luxury cruise line. Theater seating was even worse than dining room seating. There are long rows of bench seats fronted by very heavy sofa chairs, all but immovable, abutted to each other. The only way to sit on a bench seat is to enter from the end; however, some of the rows are blocked by handrails thus preventing entrance to the row of bench seats. Like the bathroom door in our room that opened into a pathway, the design of the dining room and the theater is ludicrous. Several times during the evening shows, cynical digs were hurled at Carnival. If you claim to be a luxury cruise line you do not delve into this kind of behavior, but then Regent is not a luxury cruise line. The senior staff on Carnival has more class and behaves better than Regent. The basic service staff was very polite, but then most of them are Filipino and they are all polite no matter what cruise line you find them on. The “All-inclusive” Tours Regent loves to advertise that all excursions are included in the cruise price. We paid $66,000 for this cruise and believe me, the price of all the tours were hidden in the total price. They are not inclusive. Because the tours were all included, hundreds of passengers were crowded into the theater early every morning to be dispatched to a collection of buses for tours. There is nothing restful or luxurious about this feature on Regent. At the end of the cruise, you can be very tired going from one “free” tour to the next. If you want to relax on a cruise, the Regent concept of “free excursions” is not for you. The tours are a carefully orchestrated set of skimpy, budget tours, cleverly disguised as all-inclusive tours to lure you into cruising with Regent. For instance, on a tour of Shanghai, we were taken to an 88-story observation deck and then a round trip ride on the magnetic elevation train for an eight-minute ride, each way, to and return from the airport. We were then returned to the ship. On a tour of Osaka, we were bussed for several hours to Osaka Castle, a Buddhist temple, and returned to the ship. On our tour of Seoul, we were taken to the government palace, an adjacent museum, and let off on a shopping street to walk back to the bus parked at the end of the street. Not all tours on Regent are included free. There are selected tours you can purchase. We did this for a high-tea tour to a village in Taiwan to include stops for tea, an art museum, temple, and garden. Tea was not high tea; it was in a crowded restaurant where our group was squeezed into round tables, served tea, and then told to wander the one street to shop for over two hours (easily done in 20 minutes) until the bus returned us to the ship. We never went to the art museum, temple, or garden, but were charged for a bus ride to have a cup of low-tea. Numerous people complained about this tour and our suite numbers were taken along with other suite numbers. The night before disembarkation, we received a note under our door after dinner telling us that “based on overall feedback we have received, no adjustment will be made.” This is a lie as no survey was ever taken of any of the tours. When this was brought up to the CEO of Regent in a letter, he did not respond. The following morning at disembarkation, NO ONE from the ship was present to thank us or bid us “good-bye” as we left the ship. In the survey given to all passengers, we ticked “Will never recommend Regent.” Read Less
Sail Date February 2015
Very disappointing cruise considering the reputation of the company and the cost. I will cover each area of concern separately. 1. All inclusive: Part of their sales pitch is that the cruise is all inclusive except for some obvious things ... Read More
Very disappointing cruise considering the reputation of the company and the cost. I will cover each area of concern separately. 1. All inclusive: Part of their sales pitch is that the cruise is all inclusive except for some obvious things such as gambling. It is nice to have unlimited wine. However, the major value of "all inclusive" is the unlimited hard drinks; if you don't drink, you won't get the value of this feature. The drinks were long on ice and flavorings, short on liquor anyway. 2. Food: Highly disappointing especially as compared to Oceania. Offerings were repetitious; desserts, for example, were mostly flavored whipped cream/mousses or ganache; there were cakes of sorts, mostly thin slices of cake layered with mousses. The cake was terribly dry and unappetizing in any case. There was an overuse of mayonnaise in salads and seafood dishes, unpleasantly so. The attempts at ethnic food were failures. One curry was inedible. Sette Mare, the Italian restaurant, was one of the worst I've ever been in. Cioppino is supposed to be a well flavored fish stew; what I was served was simply watered down tomato paste with some seafood, no garlic, fennel or other seasonings discernable, nor was any fish stock. If you enjoy eating, if you are a gourmet/foodie, if food is a big part of your cruise expectations, DO NOT choose Regent. 3. Tours: The suspicion is that Regent didn't care about tours; the company seemed to just contract out the service and walked away. The tours were generally poorly handled by poorly trained guides, many of whom barely spoke English. Sites should have been better chosen. In Seoul we went to some memorial and watched the changing of the guard, then went shopping for 45 minutes. That's the best a large city has to offer? Buses were not at the dock when tours were to begin, wasting time. The process to register and get on buses was long and convoluted. Tours often had to be truncated. More time in other ports would have been the proper decision for Regent. EXCEPTION: The three days in Tokyo post-cruise were very well done. 4. Ports: Dalian in China and Kaoshioung in Taiwan were total wastes of time. One would have thought that Regent would select ports with more care. There was also endless confusion about docking. To be fair, the ship was to have docked at Kai Tek in Hong Kong, but the authorities changed to the new facility which was the old airport about 50 minutes away from anything by the transportation provided. Even taxis didn't want to go there. The least Regent could have done was to arrange better transport into the city. 5. Health: This was the sickest cruise I've ever been on. The constant coughing and sneezing sounded like a chorus in a fever ward. There was apparently also a case of dysentery so severe that the passenger had to be quarantined in his room. The story I heard was that a crew member brought something on board during the cruise previous to ours, but that he could not be taken off until the ship reached Beijing. It's hard to control such things in a confined space, and there were hand sanitizers everywhere, but there didn't seem to be any adjustments made. For example, Oceania has gloved staff serve all food with the exception of some desserts. Regent has self-service in the buffet area, which would not seem to be a wise choice if there is illness. 6. Entertainment: Overall amateurish just as with Oceania. The comedian was awful. Pianists and singers were good.   Read Less
Sail Date February 2015
Very disappointing cruise considering the reputation of the company and the cost. I will cover each area of concern separately. 1. All inclusive: Part of their sales pitch is that the cruise is all inclusive except for some obvious things ... Read More
Very disappointing cruise considering the reputation of the company and the cost. I will cover each area of concern separately. 1. All inclusive: Part of their sales pitch is that the cruise is all inclusive except for some obvious things such as gambling. It is nice to have unlimited wine. However, the major value of "all inclusive" is the unlimited hard drinks; if you don't drink, you won't get the value of this feature. The drinks were long on ice and flavorings, short on liquor anyway. 2. Food: Highly disappointing especially as compared to Oceania. Offerings were repetitious; desserts, for example, were mostly flavored whipped cream/mousses or ganache; there were cakes of sorts, mostly thin slices of cake layered with mousses. The cake was terribly dry and unappetizing in any case. There was an overuse of mayonnaise in salads and seafood dishes, unpleasantly so. The attempts at ethnic food were failures. One curry was inedible. Sette Mare was one of the worst Italian restaurants I've ever been in. Cioppino is supposed to be a well flavored fish stew; what I was served was simply watered down tomato paste with some seafood, no garlic, fennel or other seasonings discernable, nor was any fish stock. If you enjoy eating, if you are a gourmet/foodie, if food is a big part of your cruise expectations, DO NOT choose Regent. 3. Tours: The suspicion is that Regent didn't care about tours; the company seemed to just contract out the service and walked away. The tours were generally poorly handled by poorly trained guides, many of whom barely spoke English. Sites should have been better chosen. In Seoul we went to some memorial and watched the changing of the guard, then went shopping for 45 minutes. That's the best a large city has to offer? Buses were not at the dock when tours were to begin, wasting time. The process to register and get on buses was long and convoluted; Destination Services came across as confused, unaware, disorganized, uninterested. Tours often had to be truncated. EXCEPTION: The three days in Tokyo post-cruise were very well done thanks to the company there. 4. Ports: Dalian in China and Kaoshioung in Taiwan were total wastes of time. One would have thought that Regent would select ports with more care. There was also endless confusion about docking. To be fair, the ship was to have docked at Kai Tek in Hong Kong, but the authorities changed to the new facility which was the old airport about 50 minutes away from anything by the transportation provided. Even taxis didn't want to go there. The least Regent could have done was to arrange better transport into the city. 5. Health: This was the sickest cruise I've ever been on. The constant coughing and sneezing sounded like a chorus in a fever ward. There was also apparently a case of dysentery so severe that the passenger had to be quarantined in his room after being taken off his tour in Seoul and brought back to the ship in a taxi. The story I heard was that a crew member brought something on board during the cruise previous to ours, but that he could not be taken off until the ship reached Beijing. It's hard to control such things in a confined space, and there were hand sanitizers everywhere, but there didn't seem to be any adjustments made. For example, Oceania has gloved staff serve all food with the exception of some desserts. Regent has self-service in the buffet area, which would not seem to be a wise choice if there is illness. 6. Entertainment: Overall amateurish just as with Oceania. The comedian was awful. Pianists and singers were good. Artful Travelers was excellent, but is not on every cruise. 7. Maintenance: We reported that the shower stall door did not close and the water did not drain well; neither was fixed. The burned out floor night light was also reported and also not fixed. 8. Summary: This is a highly overpriced cruise line for anybody who is interested in value for cost, or wants to tour rather than just drink and gamble on board. Read Less
Sail Date February 2015
This is a second re-write of my original draft. I have read many reviews here on cruise critic. Some so negative, I think to myself, there is nothing that would have satisfied that OP. Had I posted the original, you would have all thought ... Read More
This is a second re-write of my original draft. I have read many reviews here on cruise critic. Some so negative, I think to myself, there is nothing that would have satisfied that OP. Had I posted the original, you would have all thought the same. I will try to be as fair and objective as possible, considering the circumstances. First note that my husband and I met and married while working for a vacation club resort 23 years ago. He was on the Food and Beverage team and I was at (the equivalent of) Reception. Today we are still in the food and hospitality business and therefore have insight and understanding of the jobs performed onboard. That said... I'll begin with the Positive: The cabins and closet. Fortunately we were in an area of the ship that did not vibrate. While the cabins are similar to those on Seabourn and Silversea, we preferred the layout on the Navigator. The beds. Not only were they super comfortable with memory foam, they were also a bit higher than on other cruises making luggage storage easier. The desserts. The pastry chef is a real professional. Hopefully he will be recruited by one of our preferred cruise lines. The bread. The bread is some of the best we've experienced at sea. It even rivals the breadsticks on Seabourn. Prime 7. We live in a country where aging beef is forbidden due to food and safety regulations. We very much enjoyed the prime rib and wished that we could have dined there more frequently. Honorable mentions also go to the comfort of the pool lounges and the talent of the male vocalist as well as the acrobatics couple. Now for the Negative: The First Impression terrible. To be fair, it would probably have been much better had we not been on the last bus from the hotel. Lunch was total chas to the point that we never returned to the Verandah during the rest of our cruise. Once in our cabins, one of our suitcases never showed up. After 4:00pm and a lack of concern from the ladies at Reception, I walked the halls. I found my baggage parked outside of cabin 841. We were in 1023! Our first excursion was also a mishap. We boarded a bus in Costa Maya - direction Vivero Beach Club (in the middle of nowhere) to be informed that due to high winds, the excursion will be very uncomfortable "didn't the tell you at the pier?" No. We spent 2 hours as a captive audience being sand blown and solicited by vendors. The 45 minute ride back was shared with passengers from an NCL ship. Did I mention it was open bar? Not a luxury experience. Now for the real deal breaker: Halfway through our trip and a few hours after eating a suspicious piece of marinated meat on a salad, my husband became ill. I'll skip the details... After visiting the ship's doctor, she ordered him to stay in our cabin for 24 hours. It was a clear case of food poisoning, the doctor even recognized this by prescribing antibiotics to kill the bacteria. We all know that you do not treat viruses with antibiotics. The following day - a perfect day in Grand Cayman- I went to see the Hotel Manager hoping to reduce my husband's 24 hour sentence (as he was ready to go and dreaming of this port) and perhaps to receive an apology. No such thing, TOTAL DENIAL. 30 minutes later a letter arrived at our cabin (prison cell) threatening to disembark the virus carrying passenger if he left the room. Regent - Never again   Read Less
Sail Date January 2015
We were told that Regent Cruise Line was rated as a 6 Star Cruise line for a number of years. We elected to take their Navigator Tour to Alaska for a 12 day cruise, thinking that we could not go wrong. My wife came off this cruise, ... Read More
We were told that Regent Cruise Line was rated as a 6 Star Cruise line for a number of years. We elected to take their Navigator Tour to Alaska for a 12 day cruise, thinking that we could not go wrong. My wife came off this cruise, Regent Navigator, believing we had a K-Mart Experience, rather than a 6 Star experience and for numerous reasons, too little space to detail here, but here is why in summary form. 1. The food Buffets was repetitious in selection, we found left over’s from previous days served day in and day out, Pastries for breakfast and at their so called high end coffee bar cheap looking donuts and hardly the high class appearances that you would expect from a 6 Star operation. The Meat selections at the lunch buffets were low class in appearance and quality. Unlike Seabourn and even PG, hardly any special buffet theme day meals of any quality or thought. 2. Their main dining room did not have a 6 star appearance as opposed to other 6 star rated cruise lines and the waiters did not escort the couples separately to the tables. The portions were meager and choices very unlike expectations of a 6 star experience. 3. The coffee bar and entire 6 floor was permeated with smoke from the smokers parlor, especially making it impossible to sit at the coffee bar. 4. The Excursion dept. did not provide a very well presented user friendly means of learning about the various excursions, using a very poor TV presentations to do so, did little to guide or escort us unto the various excursions, provided barely any means to protects us back on board from the rain with a series of moving carts which was not provided, not all that knowledgeable on the excursions as well, and even used School Buses to take us around at one of the ports, a port by the way that was not even worthy of visiting, and when it came to Victoria, provided too little time to visit the very famous Butchart Gardens. The excursions themselves were very poor and not what we expected going to such a beautiful part of the world. 5.The Cabin did not have a 6 star appearance, having bedspreads that showed no elegant upkeep, balcony door that made constant noises, walls that showed no elegant upkeep as well. We had better looking cabin on a 5 Star rated line called PG that travels in the Polynesia Area. Even the Toilet had smells coming out of it ever so often. 6.Although considered by some to be not important, the Luggage Tags and preliminary boarding information was provided in plastic and paper in a very cheap looking voucher, as opposed to their competition which provide high end 6 Star leather and high class appearance. 7. The mentality of promotions seemed to take hold even as one got on board, offering a cheap $100.00 credit voucher for any new cruise, rather than providing a mentality of appreciation for board by providing a gift certificate for use on the cruise by the entering guests. In summary, we felt we had a K-mart experience, not a 6 star experience and when we tried to find out who we could talk to at Regent who had the authority to hear such comments, they refused to give us any names but told us simply to write our comments by mail to the Guest Relations dept. From our experience, they means deafness and opens the door to our "empty modern day Apology culture" with no substance to come of it. So we want to share our experiences and hope that those who are truly expecting a 6 star experience and know what that means will investigate whether they can expect that from Regent compared to others that have demonstrated being a 6 Star Cruise line.   Read Less
Sail Date August 2014
We used to sing the praises of Regent.(3 previous cruises)..but no more! We just took a cruise called "Castles, Fiords, and Kingdoms" and for #30K we could have taken 2 worthwhile vacations instead!!! Staring with the low-grade ... Read More
We used to sing the praises of Regent.(3 previous cruises)..but no more! We just took a cruise called "Castles, Fiords, and Kingdoms" and for #30K we could have taken 2 worthwhile vacations instead!!! Staring with the low-grade hotel the first night (Scandia) which was like a"Motel 6" to the end where we never saw a Fjord...it was a total disappointment and made us so unhappy the we WASTED so much money! * The quality of the food has fallen to an all-time low...we had several very bad meals (even in Prime Steakhouse; and to add insult to injury the served hotdogs at the Poolside Grill!!! * The wines (a choice of 2) were awful and we had to pay extra for wines that used to be included!!! * The IT person not only didn't know what he was doing, but he blamed the passengers for having problems and even called me (in my room) to tell me that it was my computer and not the server (my computer has worked all over the world, even China!). * When we complained about our meal in the Italian restaurant, the chef came to our table and told ME that I didn't know what I was talking about! * The quality of the tours was horrendous, most of the guides didn't know anything about the history or art work, and 2 of them were so befuddled that most of us had to take a taxi back to the ship. * We were told that if we booked a future cruise we would get an immediately ship board credit - which we did not. The list gos on and on...basically the staff was argumentative, the food was awful, the wines were sub-par and the tours were awful. No more Regent for us!!! Read Less
Sail Date June 2014
I am not a cruiser, but I was horribly disappointed with Seven Seas Voyager Baltic Crusie 14/7/2014. I knew we were in for a stormy ride when the sommelier stated "presecco is just like champagne but only from Italy." When ... Read More
I am not a cruiser, but I was horribly disappointed with Seven Seas Voyager Baltic Crusie 14/7/2014. I knew we were in for a stormy ride when the sommelier stated "presecco is just like champagne but only from Italy." When champagne finally arrived from three decks below and 30 minutes later the young man presented the bottle and stated it was from "Brut, France." Things went down hill from there. The public areas always seemed to need a cleaning. Remnants of pervious meals seemed to always be on floors and carpets. Dirty dishes sat in public areas forever. Coffee cups were always in short supply at the coffee bars. When I mentioned this to maitre de he stated I should have woken up earlier! One woman Sandra at the receptionist office could never answer a question but only deferred to others on board, never once took responsibility for solving an issue or offered her assistance. The shore excursions were uninspiring at best. St. Petersburg presented a canal tour on a bucket and bolts and then the tour guide dumped the entire group at a souvenir shop that could have been an ex gulag. The food was mediocre at best with only one restaurant living up to the hype. Although the help was friendly many lacked basic communication skills. Dinner and spa reservations made in advance were lost. Each afternoon about 17:00 our room took on the smell of a garbage dump. Ship entertainment was definely designed for the Lawrence Welk generation. I would not opt for a Regent Seven Seas trip again.   Read Less
Sail Date June 2014
Our first Regent experience and our last. You already have a review relating to the boarding on this cruise. Wheelchair users given no priority or real assistance. The excursions were hopelessly described for ease/difficulty in walking and ... Read More
Our first Regent experience and our last. You already have a review relating to the boarding on this cruise. Wheelchair users given no priority or real assistance. The excursions were hopelessly described for ease/difficulty in walking and the man On the Destination Desk was unhelpful and curt. One fills in a form re mobility concerns and no one takes any notice. Arrangements for meeting and assistance through airports hopeless apart from Heathrow arrival from Venice. It seems as though Regent management are unfit for purpose! However,not all was negative. The staff were very friendly and could not do more for the guests. Accommodation and food were very good. It seems as though all excursions are subcontracted to firms over which Regent have very little control, or choose not to supervise. Visit to Durress in Albania a prime example. It was such a dreadful visit, surely no one from Regent could have reviewed the area - no other cruise boats in sight! When one spends top money for a highly rated cruise it's most disappointing to have to write a review like this. Read Less
Sail Date April 2014
Boarding started at 4 pm. Luckily my wife and I arrived excactly at that time and stood in line for only 1½ hours to check in. Less fortunate guests who arrived a little later stood in line for 3-4 hours and Regent's staff ... Read More
Boarding started at 4 pm. Luckily my wife and I arrived excactly at that time and stood in line for only 1½ hours to check in. Less fortunate guests who arrived a little later stood in line for 3-4 hours and Regent's staff couldn't care less. Apparently they had some kind of computer problem but absolutely no senior staff/officer bothered to get out among the guests to ease the pain or give information. They hid in their offices. With some exceptions the staff has an unengaged, mechanical approach to service - having (barely) learned what to say and do but their hearts aren't in it. The quality of dinner cuisine is generally good. Breakfast buffet is good. Lunch buffet: Neither presentation nor selection is acceptable and the service is lousy. Pool grill serves hamburgers made of frozen industrial made beef patties(!). But the worst part in our view is the atmosphere and style (or rather lack thereof). At the bar/lounge with the dance floor the pre- and post dinner music is provided by an orchestra - not a band. No singer and the main instrument a trombone(!) with the repertoire to match. The ambiance: Very few guests and a handful of musicians - all half asleep. At the (almost empty) night club the music was provided by an accustic (!) trio who could neither sing nor play. If you - like my wife and I - grew up as teenagers in the sixties don't go. You won't like it. Read Less
Sail Date April 2014
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