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59 Helpful Votes
Sail Date: May 2018
The ship is absolutely beautiful - both public spaces and cabins. Like a very luxurious hotel. By appearances, you could easily forget that you were on a cruise ship - more like being at a Ritz Carlton or Four Seasons, and our Explorer ... Read More
The ship is absolutely beautiful - both public spaces and cabins. Like a very luxurious hotel. By appearances, you could easily forget that you were on a cruise ship - more like being at a Ritz Carlton or Four Seasons, and our Explorer Suite category cabin was extremely comfortable. But that was the problem. It was all about appearances. That may be enough for some, and you would not be disappointed in terms of high end comfort. The library, lounges, restaurants were all very attractive. But then the service. Didn't even come close to matching the surroundings. I actually found some staff downright hostile. They seemed so unhappy so much of the time. Our butler was nowhere to be found the afternoon of embarkation and for the rest of the cruise it was like pulling teeth to get anything out of him. At one point he threw away newspapers I had set aside on our sofa (needed them for work) and he took it upon himself to throw them out when he brought in the newer newspapers then tried to blame it on the room steward who swore up and down that he never throws anything away if it's not in the garbage can, which I believe because when I did have things right next to the garbage can to throw out (they didn't fit in the can) he did not take them. The room steward seemed pleasant enough, but overworked and doing his work somewhat begrudgingly. They seemed really "cheap" about things. For example, a spare roll of toilet paper is usually kept in the bathrooms. They would never replenish this - even after we had to call for more tp and you could clearly see there were only a few sheets left on the existing roll. You would think once that happened they would be better about restocking. The last night, we needed to take tp out of one bathroom for another. Toiletries were never replenished, even when soap was down to a sliver. Service was quick and perfunctory. We had to ask multiple times for them to put the cushions back out on the deck chairs. I understand taking them in at night in inclement weather, but even when we were in port overnight with very pleasant weather, they would not put anything out and often we had to do ourselves. Not a big deal, but you would think at these prices they could make sure details like that were attended to. Also, with all it's beauty, the ship itself still seemed kind of odd. We are used to the creakiness when a ship is at sea. But this one made all kinds of weird noises at all different hours - especially at night. We did not get one decent night's sleep over the 12 days we were on board. Dining was okay, but varied widely from one venue to another. Anywhere from bad to pretty good. Never really good. Prime 7 and Pacific Rim were very disappointing. We get better steaks at our local diner, and the Asian food left us not feeling great and very thirsty all night long. Chartreuse was the only specialty restaurant we enjoyed and would return to. Compass Rose was decent with good service. The Pool Grill lunches were okay if you stuck to the salads, but the hot foods were pretty awful. Husband said it was the worst hamburger he ever had, and I could barely eat two bites of the chicken wings I ordered. Pizza was dull and flavorless. In Veranda, lunch was okay. Dinner (when it became an Italian restaurant) varied. Breakfast was not good at all if you wanted anything beyond eggs. On the plus side, we did not go hungry, but compared to other cruise ships we have been on, the pickings were slim and with very limited hours and availability. Servers for the large part seemed unhappy. Most did their jobs, but that's it - just did their jobs. Once in a while you would get someone with a smile and that was such an exciting moment due to the rarity. The ports and itinerary for this particular cruise were, for the large part, very good. That's why we picked this cruise (Lisbon, Porto, A Coruna, Bilbao, Bordeaux, L'Orient, St. Malo, Guernsey, Southampton). We did Lisbon on our own, but I heard from other passengers who did pre-cruise through Regent that there was a bit of a cattle car feel. We then felt that throughout the cruise with any excursions booked through Regent. They may be free (as part of "all inclusive"), but be warned. You get what you pay for. Generally speaking the Excursions staff was clueless. Not only were they uniformly not very nice, they knew little to nothing about the ports. On other cruise lines, we have gotten much more detailed port information, including maps, the night before and there is usually someone you can speak with on the ship who has some familiarity with the ports. With this we had to wait for a local representative to come on board the ship the "day of" before we could see any map or get any local iniformation. The excursions themselves were pretty mediocre. Every day we saw or heard stories of people getting left behind or "lost." You are sent out in groups way too big to get much out of anything. The tours were not all that informative and very poorly timed. There was a lot of wasted time, and when you were given any free time it was usually not in the center of things. Huge variations among guides depending on the luck of the draw with which bus you ended up on. Some people complained that they couldn't even understand their guides. In one port, even the guide was wondering who had arranged such a tour. We were left with nothing to do except have tea for an hour and a half in the middle of nowhere - at the expense of seeing the island. As compared to other cruise lines we have been on (Crystal, for example) or when doing independent touring, Regent appears to be scraping pretty close to bottom of the barrel in terms of what tour companies they are using. And you never once saw a Regent rep accompanying any of the tours to see how things were going, nor was there any effort to get feedback from passengers. Clearly they take a "hands over one's ears, hear no evil, see no evil" approach to things. Another big shortcoming was the quality of WiFi. No excuse in this day and age, especially on such a new ship, for it to be so erratic and unreliable. We have been on much older ships in the middle of nowhere with much better service. They have clearly skimped in this area and have no interest in serving their customers except for collecting the money for usage. Fortunately, the wifi plan was included with our stateroom, otherwise I would have been furious for spending so much and getting what we got. Can't really comment on the entertainment. Especially with living in NY, we go to see theater, music and other entertainment quite often, so don't really look for it on a cruise ship. Although on many cruises we have been on, they have had some fun and different offerings that we don't get to here in the city. Not on this cruise. Nothing was really to our taste and the little bit we did see and hear, was not particularly impressive. The one thing I will give them high marks for was the Enrichment lecturer - an instructor from NY. She was the only person we heard from throughout the entire cruise who had any insight about anything. She was smart and well spoken, and we enjoyed her lectures. Overall, it's tough that we were left feeling the way we did. Great ship, great cabin, great itinerary, but the service end of things made us feel really badly and makes us doubt we would try Regent again. Maybe they were very good once, but it seems that since NCL acquired them things have gone downhill. The ship may be fancier, but it's still Norwegian Cruise Lines - not one of our favorites. A cruise is about so much more than just your room and surroundings. And maybe it is just how this particular ship is managed, but there definitely appears to be a morale problem among employees. Even higher level officers. On just about every other cruise we have been (several of them over multiple brands), the officers are much more visible and there is more opportunity to interact with them. Here, there was no effort whatsoever. To us it seemed very obvious that they just want your money, they will make you comfortable enough, but then want you to leave them alone. I have felt much better treated on much less expensive cruise ships. In my opinion, you would be better off paying for the best cabin you can on a less luxurious ship but then getting much better service and being made to feel more special. When we have stayed in higher level suites on other ships, we have received true VIP service. Nothing of the sort here. Other than free newspapers and free wifi (that barely worked), there was nothing here that made us feel special. As I mentioned earlier, there was even a sort of hostility here. Heck. On our last morning I couldn't even get a cup of tea. We had ordered room service and they brought me a decaf tea bag. When the steward came to try to service our room 20 minutes before we were supposed to be out of it, I mentioned the tea bag to him and asked if he could get me a non decaf regular tea bag. He snatched it out of my hand and never came back. So would I recommend this line to others? Likely not. Or I would lay it out as is and leave it up to you to decide if it's worth it. I think with so many lines building so many new ships now, there are much better options. Even as one who loves luxury hotels, I would be willing to go just a little less luxurious on a ship for better service.The surroundings are just not worth the premium charged here and for the lack of quality in other areas. Read Less
43 Helpful Votes
Sail Date: March 2018
We are long time Regent customers but had not sailed with Regent for two years account a previous problem. In the interim, we sailed with luxury lines, Crystal, Seabourn and Oceania. We chose the transatlantic crossing to try the new ... Read More
We are long time Regent customers but had not sailed with Regent for two years account a previous problem. In the interim, we sailed with luxury lines, Crystal, Seabourn and Oceania. We chose the transatlantic crossing to try the new (for us) Explorer and because of the price. We also love going to Bermuda. We had an overnight in Bermuda where I chose to wear formal Bermuda attire, of coat, tie, Bermuda shorts and folded over knee socks (picture attached) I was asked to leave the bar as I had shorts on. Next, I experienced the only poor service, rude employee, of the cruise, the reception desk manager. I explained that we were docked in one of the most formal British protectorates in the world and that my attire was local custom, and requested to be allowed to wear formal Bermuda attire in Bermuda. The correct answer for the location was to check with the hotel manager or else make a simple apology. Instead I was given a lecture about local customs and how bad it could be in Papua, New Guinea (loin cloth). Steam was rising from my ears. With my bad experience highlighted I will say that the ship lives up to its billing of the most luxurious ship ever built. There is marble granite and exquisite light fixtures - EVERYWHERE. The overall decor of the ship is no less than 10 out of 10. Words and pictures can't describe it adequately. When I went into a private stall in the restroom I was in an eight foot by four foot marble box. Simply amazing. Service was generally excellent in all dining venues and bars. The ship was not completely full and extra visits to the specialty restaurants were available, especially if you were willing to share a table or eat late. Food in the main dining room, The Compass Rose was excellent. Of all the restaurants we rated Prime 7 as number 1. We did not enjoy Pacific Rim, but we are not Asian food fans so please consider this review neutral there. Overall passengers on the Explorer dressed better than other lines, a plus for us. 80% of men wore jackets at night and half of those wore ties. Our room was a Penthouse which we enjoyed (see below). We enjoy butler service on cruises and have learned to make use of them. Unfortunately, we did not get the best one as service could be slow or forgotten. We spoke with other passengers who had no problems so I must assume that we just drew the wrong one. We went on two shore excursions which were excellent and included. We missed the final port due to engaging in a man overboard search and rescue for a passenger from another ship who had fallen or jumped overboard. So, with all of the great that that can be said about this cruise why only 2 stars? Beyond the bad experience in Bermuda we can say that it boils down to value and inflexibility. Value - we have seen Regent take price increases each year. We chose this trip due to its lower cost and included business class return air from Spain. Backing out, my estimated value for the cruise, we paid just over $500 per day per person for the cruise. Good deal, but a quick check of category Penthouse B cabins this summer will reveal prices that can approach $1500 per day (which include business air). Over the past few year Regent strives to make more and more included. Shore excursions, drinks, specialty restaurants, and just starting - free laundry. To get the full value for all of this you need to take advantage, and most of us don't. And then there is another phenomenon that seems to be more prevalent on Regent than on other top lines. My wife and I call it "forced shopping". On this cruise we had a combined total of $1,100 (USD) shipboard credit. The credit came from American Express, the ship and the travel agent. Regent is"all inclusive" and Since we are not big spa people, and don't partake in top shelf spirits or wine, we have to spend it (or lose it) in the shops. We ended up purchasing lots of stuff we never would have elsewhere. And the shops aren't cheap. Up until about 2010, you were able to visit the future cruise consultant and roll the shipboard credit into a future cruise. That ended and we became free agents in the luxury market. Finally, inflexibility. The shorts incident aside (a perfect example) we found that the staff works from a very regimented script or playbook. One day we told our (excellent) waitress that we were praying for calm seas. She lets us know she was praying for a calm boss. On the last full day, we completely packed early in the morning and stashed the bags under the bed. The cabin steward pulled out the completely full bags and put them on the bed, because - that was what the script called for. In fairness this may be Regent's way of managing service but we found it to be a little stiff. We will be back on Regent but it will likely take 2 years or more. Read Less
37 Helpful Votes
Sail Date: February 2018
After having been on passenger ships dating back to the Queen Elizabeth and Queen Mary as a child and being on Ships from the the Emerald Seas, The Nordic Prince in the the 70's to the evolutionary changes in cruising today, I am ... Read More
After having been on passenger ships dating back to the Queen Elizabeth and Queen Mary as a child and being on Ships from the the Emerald Seas, The Nordic Prince in the the 70's to the evolutionary changes in cruising today, I am familiar with origins and changes in the industry and appreciate its revolution. Most recently, we have sailed on both Princess and Celebrity with accommodations ranging from balconies to suites with a butler...certainly the microcosm of availability. We chose to sail Regent because of a desire to try a smaller vessel with purported luxury and personal concern for the individual passenger. The cost was about twice that of previous similar itineraries. The question is... was this worth twice the price...Categorically-NO. The ship was luxurious as advertised. The cabin appointments were depicted as they were or should I say "as the wide angle lens would have it." Certainly not a surprising value was found here. The dining was, in general, excellent. There were some exceptions to the expectations, ie A crab cocktail was inedible, the smoked salmon average. Activities were sedate and geared to an "old" crowd. Previous reviews had given fair warning of what to expect. The cruise director, Andy, and his wife Tammy were well rehearsed... to ad nauseum. Spontaneity and enjoyment were not part of their repertoire. The service and personal wait staff were outstanding, well schooled, courteous and attentive. Excursions were, shall I say, a joke. The first port was Nassau. Our party (four) chose a tour which would include going to "Atlantis". The descriptor said exactly what it would do, go there. If you wanted to get in, break out your credit card for $175.00 more. The St. Kitts excursion was to take us to a resort and a day at the beach, that is if you consider rocks and shacks a resort. That lasted at least 5 minutes before we got back on the bus to return under the guise of illness. It was really sickening. Take all the the tours you want, but, buyer beware! The questions to be asked and answered are "Was it worth it and would I(we) go again?" The answers are No and No. Value was not given for the "merchandise" received. In the future, upgrading to a fine suite on Celebrity, Princess or Royal Caribbean is more in the offing. Money would not have been the object had perceived value been given. Read Less
45 Helpful Votes
Sail Date: February 2018
Regent's own end of cruise survey asks: 'Would you recommend Regent to a friend and do you feel this was value for money?' Based on this cruise with Seven Seas Mariner (Buenos Aires to Rio de Janeiro), the answer has to be ... Read More
Regent's own end of cruise survey asks: 'Would you recommend Regent to a friend and do you feel this was value for money?' Based on this cruise with Seven Seas Mariner (Buenos Aires to Rio de Janeiro), the answer has to be ............sorry but "No". The ship is scheduled for refurbishment two cruises hence, and it is much needed as it is looking tired and dated. Onboard entertainment was either very good or very poor. Great solo singer (Colleen Williamson), amateur song and dance troup. Sailing from Argentina (home of the Tango), via Uruguay to Rio (home of the Samba) one would have thought that a more creative on-board entertainment programme using local top quality talent could have been put together. A diet of 'Broadway' and 'Show Tunes' and 'Bert Bacharach' seems to be standard cruise fare and is unimaginative. Onboard F&B was very hit and miss. Compass Rose, Prime 7 and Signature were all erratic. Some good consommes, Dover sole, some very bad crostato, unacceptable curry. Several fellow passengers, one of us included, were bed bound for a day or two due to 'stomach problems', the timing of which and previous consumption patterns could only indicate on board sources. Moules left on the pass for 20 minutes in passenger sight before serving, concurrent handling of cooked meat and uncooked chicken, sea food and cold cuts in full sun during a deck barbecue, did not inspire confidence and we ended up being very, very selective in our menu choices. Shore excusions were also hit and miss. The Buenos Aires tour was good, particularly the visit to Evita Peron's halfway house museum (excellent external guide brought in) as was the Tango element of Montevideo and the Art and Culture of Punta del Este. Rio Grande, being the first port of entry to Brazilian waters, was theoretically a 'technical stop' to process paperwork. Being berthed next to a bulk carrier unloading urea fertiliser, one would think a run ashore would be a good idea. Wrong. A couple of delapited town squares (with a pack of aggressive dogs which persisted in herding our group), a closed museum, an oceanographic museum looking tired and sad - complete with lonely seal and two de-oiling penquins) do not make for a hugely enriching experience. In Porto Belo, extended queueing for the cable car, a walk through an 'ecological park' which also contained screaming tourists on a sledge ride, a half hour on a crowded beach gazing at stalls of trinkets and trash while the guide ate lunch, was severely underwhelming. Overall? Value for money? Marginal, but not a 6 star experience. Could recommend? No Would sail again? Probaly not. Read Less
38 Helpful Votes
Sail Date: January 2018
We chose this cruise for two reasons. One- the itinerary, we always wanted to cruise the Chilean fiords and Cape Horn, and two we were willing to pay the premium for Business Class air and fee free excursions and amenities etc. We expected ... Read More
We chose this cruise for two reasons. One- the itinerary, we always wanted to cruise the Chilean fiords and Cape Horn, and two we were willing to pay the premium for Business Class air and fee free excursions and amenities etc. We expected exceptional service and support. The service by staff was very good and many of the excursions were outstanding. But the ship was tired. We had elevator breakdowns for extented periods, laundry was shut down for hygiene problems, our tender lacked maintenance (forward hatch malfunctioned and drenched some passengers in a rough sea while returning to the ship). The baggage management from airport to the ship was a mess. Our return trip was exhausting. We had to vacate our suite at 8am, muster for a bus trip to a hotel where we sat around for 6 hours in an area with nothing to do but visit a shopping mall. We were routed from Buenas Aires to Lima and then to Miami on Latam Airlines. The second leg left after midnight local time. Although we thought we were staying on the same plane such was not the case. We had to go through security again and rush to another gate....It appeared to us that since a large percentage of their passengers are repeat clients, that Regent treated new clients significantly differently. We know some travelers had direct flights to Miami. We doubt we will choose Regrnt for any future cruising plans. Read Less
69 Helpful Votes
Sail Date: January 2018
Ports of call were good - not excellent! Why stop at locations that have nothing to offer? An example woud be Hilo, Hawaii. The destination personnel were not well trained. Priority guests were not treated like priorities! In most ... Read More
Ports of call were good - not excellent! Why stop at locations that have nothing to offer? An example woud be Hilo, Hawaii. The destination personnel were not well trained. Priority guests were not treated like priorities! In most situations - waitlist was an imaginary item. Basically I would say the ship personnel were very friendly and dedicated employees. Upper management needs to wake-up! Many people felt that this cruise was not up to par for RSSC. We suggested in our cruise comments that the 9:30 timing for entertainment shows was too late. Most passengers taking cruises over 30 days tend to be older because we are mostly retired and can spend that amount of time and money. Jamie did add several 5:30 shows which were excellent. The entertainment was not nearly as good as previous cruises. I would also have to add that the "country club casual" has really gone down hill. Read Less
47 Helpful Votes
Sail Date: December 2017
We wanted a luxury cruise on a smaller ship with excellent service and good food. We had only cruised on Oceania before and thought that this line would be comparable. We were sorely mistaken. Arranging air travel was difficult. Their ... Read More
We wanted a luxury cruise on a smaller ship with excellent service and good food. We had only cruised on Oceania before and thought that this line would be comparable. We were sorely mistaken. Arranging air travel was difficult. Their agents wanted to do nothing about changing seats or upgrading. The ship was tired and dated. The furniture in the cabin was stained and scuffed. The ship is going to be overhauled in a few months and it is certainly time. The largest negative was the food. The quality was poor and service inconsistent. The worst surprise was that the buffet food was not served by staff-diners helped themselves. Some with no attention to being hygienic. The food was cold and overcooked, especially any fish on the menu. Eating breakfast and lunch in the dining room was an option but service was terrible. The speciality restaurants were quite good but food in the the main dining room was inconsistent. The cruise was Mayan themed which was the biggest draw for us. So we were also very disappointed that the guest lecturer from the Smithsonian Institute did not turn up and no replacement was found. No compensation offered either! The excursions were fine but guides were mixed as to knowledge. Overall this was nothing like the luxury, food quality and service that we experienced before. Prices were high even taking into account that the cruise was all inclusive. We shall not be cruising on Regent again. Read Less
45 Helpful Votes
Sail Date: December 2017
We went to join our friends from Brussels. The Regent Explorer was built in 2016. Hard to believe. Feels like an old ship that has been redecorated. If you are on Deck 5 aft, the elevator bank almost butts right up to the ... Read More
We went to join our friends from Brussels. The Regent Explorer was built in 2016. Hard to believe. Feels like an old ship that has been redecorated. If you are on Deck 5 aft, the elevator bank almost butts right up to the stairwell. Wonder who passed that inspection. We were not made aware of our cabin number until two days before embarkation. For good reason. We paid $11,000 for the smallest accomodation on the ship. Contrary to all other ships, we were not taken to our cabin, no steward to show us around the cabin. There was a bottle of champagne and two glasses that quickly disappeared the next day. No water pressure in the mold smelling shower. AC had to be fixed, TV remote not charged, bedspread not needed, looked and smelled bad. A layer of dust would settle on our shoes each night. Helps to vacuum UNDER the bed once in a while as seen with the dust on our luggage. It took three days, to make staff understand that we wanted diet soda in our refrigerator. That was the ONLY thing we had asked for. Many times, veranda furniture was stacked. We had to pull it out and place cushions. Interesting that there we not enough hangers when we used the cabin, but on departure day, an abundance of new wood hangers we placed in our closet as we left. Best restaurant "Pacific Rim" great service. Chartruse is neither French nor noteworthy. Needed a chain saw to get through two lamb chops. Waiter will pull out our chair, but where are they when the heavy chair will not slide on carpet. It is a struggle. Waitstaff will either buzz around you or are no where in sight. Many times on the Veranda a waiter would say he would get something for us and then disappear, never to be seen again. Very bad system for breakfast. Sometimes numbers on tables, sometimes not. How may times was coffee served with no cream. You waited until your coffee got cold to find someone to bring cream. I thought the two went together. Waiters very nice around the pool but elsewhere??????? Steak house, chef was disappointed that we didn't give him accolades. We asked for decaf We were given just the opposite and didn't sleep the entire night before departure. We are not wowed but furniture or fixtures. If Regent thinks that makes them great, they are dead wrong. It is the service and the graciousness that you remember. Read Less
54 Helpful Votes
Sail Date: November 2017
We hav been on Regent Cruises before but they have definitely gone down hill. We chose the Amazon adventure 25 night cruise. Regent advertises all inclusive shore excursions and premium drinks. We booed shore excursions weeks in ... Read More
We hav been on Regent Cruises before but they have definitely gone down hill. We chose the Amazon adventure 25 night cruise. Regent advertises all inclusive shore excursions and premium drinks. We booed shore excursions weeks in advance. It took several visits to their website and several phone calls as not all locations were available for booking. We finally had all excursions booked. They were booked at least two months in advance. The night of embarkation we received a letter that one of our excursions that we were confirmed on was oversold and we were deleted from the booking. We went to the Excursions desk the next morning to book another excursion but were told nothing else was available. We were told that we should have read the fine print that all inclusive “subject to availability”. At dinner we were offered two selections of wine included with dinner, one red and one white. We asked to see a wine list which were all up charges. In several state rooms the air conditioning was not working and the rooms were quite hot. Bottom line, we believe we are far better off staying with an upscale cruise line like Celebrity and purchasing the excursions and premium drink package. Read Less
55 Helpful Votes
Sail Date: October 2017
The best of the best new ship.... Luxury "All Inclusive" Every part of the cruise from the beginning up until the last 2 days. 14 day cruise. here is why this is important and relevant. 1. The "cruise ... Read More
The best of the best new ship.... Luxury "All Inclusive" Every part of the cruise from the beginning up until the last 2 days. 14 day cruise. here is why this is important and relevant. 1. The "cruise consultant" was very terse and abrupt. this was the person responsible for booking future cruises. i was so excited about this cruise. *(grand suite, spent more than $50,000 for 14 days on this med cruise). i wanted to book 1 10 day cruise for 2018 (they were almost fully booked for 2018) and 10 cruises for 2019 *(total of 124 days.. 2 contiguous cruises) in the grand suite totaling more than $250,000 for myself and my wife. this was the last 2 days in this 14 day cruise. i was to receive $100 for each of the cruises that i booked (total of $1,100). the "cruise consultant", neglected to inform me and my wife!. so we forfeited much of the balance on my account. (mind you that we did all this $250,000 transaction for 10 cruises on the last 2 days of the cruise... So i could have spent some of this if i had known.) he did no even once, talk about any of the ports, or the destinations at all. he was so rushed because he had so many appointments. a very poor sale experience. i compared this to the most recent cruise with oceania, wonderful, experience with a consultant that even showed us pictures of the ports and the accommodations. we were very concerned about the rooms that we would be commuting to and requested to see the rooms on the day of disembarkation. Oceania scheduled this tour of the rooms. regents consultant referred us to our butler for this request. so, we did request this of our butler. he seemed inconvenienced by having to do this. on the day of disembarkation, the butler stated that he was sooo busy because the "head butler" had taken the day off (really? On the day of disembarkation?). so, my wife and i were trying to keep up with him to see the 3 rooms that we would be booked in (grand suites) for the 124 days!!! he was running the stairs, (literally 2-3 steps at a time!!!) and this was after we tipped him 300 euros on a cruise where tip was included!!!!!!!!!! So, I asked the Butler, "can you booked me reservations at the "Compass Rose" (the non-specialty restaurant) for 8 guests?" He tells me that this is not possible. even for the larger tables, it is a "first come, first serve". i thought that this did not make much sense. even more so, given the fact that i booked in one of the superior suites and that is what my butler was for "to make things happen". Instead, one of the 8 guests became friendly with one of the waiters at "compass rose" and was able to book, not 8, but 12 guests at the larger table!!!. And this guest was in a standard suite!!!!!!!! Really???? Sounds like my butler was impotent in this regard!!!!! Not able to do this???? (maybe he did not want to even try) Yet a guest in a standard suite with some acquaintance with a waiter was able to reserve not 8 but freakin 12 seats at a large table for dinner? PITIFUL........(OF WHAT USE WAS MY BUTLER?))) Soooo disappointed!!~! Butler sucked... ALWAYS FORGOT OUR REQUESTS (MANY!!!) I gave him the benefit of the doubt and even tipped him in a "tip included cruise". and yet, he expected me and my wife to run the stairs with him!!!!! Freakin ridiculous....!!!!!!! I currently have over $250,000 10 cruises for 2018 and 2019 on the same ship "regent explorer". Although the cruise itself was great, the booking experience was sooooooooo bad, i am considering cancelling all the bookings. Apparently this particular class of Luxury Cruise is such in high demand that: 1. They are building an identical twin sister ship ready in 2020 to address this demand. 2. They feel that there is so much demand, that they do not need to cater to the clients during the booking process. they still feel the ratings of the cruise experience is important (obviously). but, if they are not paying attention to the booking experience, it will bite them in the butt!!!!! Another thing, is that their internet service sucks!!!!!!! They offer free internet to all 850+ passengers. Well, fine and dandy. problem is that their process kicks you off after about 1-2 minutes of inactivity. Oceania and even carnival cruise internet was far superior. This is where the saying "free is not always better"!!!! Fix this!!! Luxury ship???? Have to pay extra for premium wine. ( I UNDERSTAND THIS) However, should have the option of paying extra for premium internet!!!!!!!! OTHERWISE, PASSENGERS ARE LURED INTO THINKING THAT THEY MIGHT BE ABLE TO FUNCTION WITH INTERNET ON BOARD, This is not the case!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Forget internet functionality!!!!!!!!!!!!!!!!!!! You will be internet isolated!!!!!!! Simple email only............ No attachments........... NO NOTHING EXCEPT FOR EMAIL (AND EVEN THEN, INTERMITTENT) Not the case with oceania and carnival. And should not have to feel appreciative for the opportunity to book a cruise on your ship!!!!!! *(EXPLORER) Horrible and very disappointing at the very end of a very expensive luxury cruise. Read Less
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