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Sail Date: August 2018
Excellent cruise. Major issue with significant food allergy management at start but response from three people ( restaurant manager, dining reservation staff member and head waiter in Compass Rose ) completely resolved situation and ... Read More
Excellent cruise. Major issue with significant food allergy management at start but response from three people ( restaurant manager, dining reservation staff member and head waiter in Compass Rose ) completely resolved situation and ensured a smooth and seamless service for the remainder of cruise. This was professionalism at its best in this setting. Really no strong complaints about anything significant. Attention to refilling cabin minibar with requested drinks could have been better but otherwise cabin service very quick and responsive. Quite a noisy atmosphere in all dining areas ( guests ). Service excellent. Food superb and very varied. The general decor quite subdued and frankly dark in areas- may suit some and not others. Entertainment average as billed so did not avail ourselves. Would have appreciated more guest entertainers with perhaps opera / classical rather than just a film! Viewing from upstairs in theatre difficult as restricted by barriers Would certainly consider going again with this line. Read Less
Sail Date: August 2018
My family (which includes two teenagers) wanted to take a summer vacation in Alaska. The date of this cruise along with the size and luxury of the boat fit the ticket for us and that's how we chose the RSSC Mariner. We booked the cruise ... Read More
My family (which includes two teenagers) wanted to take a summer vacation in Alaska. The date of this cruise along with the size and luxury of the boat fit the ticket for us and that's how we chose the RSSC Mariner. We booked the cruise directly with RSSC. I found our travel agent at RSSC to be very easy to work with. My only complaint with RSSC was several of the excursions that we would have enjoyed had been booked prior to our booking the trip and some of the excursions were just OK (that is the reason for the 4 star vs 5 star). Perhaps it was bad choosing on our part. We would have enjoyed having more flexibility with the excursions. But perhaps that is an impossibility in the nature of cruising - we were new to cruising. The food on the boat was excellent and my kids require gluten free diets which the culinary staff was amazing, They had wanted us to pre-order our gluten free meals ahead of time however many times my kids decided what they wanted at the meals and they couldn't have been more flexible. The complete staff on board could not have been more welcoming. There was a youth club - but my kids weren't interested in joining. There was a great game room with lots of games that we were able to use anywhere on board and a pool. We were lucky with wonderful weather and the pool deck was used often. Our room was very nice and the housekeeping staff was wonderful. The fitness facility was small and we did have to wait for treadmill/elliptical when we went. The spa was nice - we enjoyed massages and a manicure for me. The on board entertainment was enjoyable. We needed to see the doctor (for pink eye) that was contracted before cruising for medication and the medical facility/doctor/nurse were wonderful. I would highly recommend cruising with RSSC - but do some homework on the excursions! Read Less
5 Helpful Votes
Sail Date: August 2018
We thought the ship was gorgeous and the suites were great. However our shower backed up and flooded our bathroom until it was finally fixed on day 6. Certain things struck me odd. On the TV it welcomed only my husband when we booked as a ... Read More
We thought the ship was gorgeous and the suites were great. However our shower backed up and flooded our bathroom until it was finally fixed on day 6. Certain things struck me odd. On the TV it welcomed only my husband when we booked as a couple. The food was not anything special. We gave up on room service as it was always cold. Never had that problem on other ships. The staff was very nice and so was the cruise director. For the most part, the entertainment was very good. The tour guides were mixed. Most of them talked so much my ears were ringing but we had a few that were really great. On previous ships, if you did not have a reservation at one of the speciality restaurants you could show up and try to get in. Often it worked but Regent does not allow that to happen. It was an enjoyable 10 days but I think for the price we were expecting more. Read Less
1 Helpful Vote
Sail Date: August 2018
We had a marvelous time on this cruise. It was our first time on the Explorer, after having sailed on the Voyager (once) and the Navigator (World Cruise 2017 and Cape Town to Rio 2018). Things got off to a bit of a rough start at the ... Read More
We had a marvelous time on this cruise. It was our first time on the Explorer, after having sailed on the Voyager (once) and the Navigator (World Cruise 2017 and Cape Town to Rio 2018). Things got off to a bit of a rough start at the Copenhagen Marriott. The morning of embarkation the restaurant was swamped with a very long line for breakfast, and bus #1 delivered us to the wrong ship in the port! It was easily rectified as the Explorer was right next door. We loved the itinerary, even though it was port intensive. Every day was a new adventure! We especially liked our 3 days in Saint Petersburg, including the Grand Imperial Evening of the Tsars, and the fact that we hired a private guide and driver for day 2. The Senior Officers included Serena Melani, Captain; Davor Josipovic, General Manager; Food and Beverage Director Stephane Carriou, Cruise Director Andy Heath, and his wife Tammy, Social Hostess. All were excellent in their jobs. This was our first time sailing with Captain Serena. She was very personable and often seen talking and mingling with the passengers. It was also our first time sailing with Andy and Tammy. They are a great team, always positive, and very talented! Loved their shows, especially The Beatles! We also enjoyed our class in the Culinary Kitchen, "Gone Fishing", taught by Linda Miller, a CIA in Hyde Park graduate. It was lots of fun, very informative, and delicious! Terry Bishop, Lecturer and Performer, was also terrific. We had the pleasure of meeting Terry on the World Cruise, and he can do it all! Lecture, sing, play the guitar, tell stories; always entertaining! The Production Cast was great, very talented! We have seen World Beat about 5 times now, and we think this was the best one yet! Other shows we saw with them performing were My Revolution and Paradis. Destination Services did a great job in getting us off on excursions in a timely manner. All were very helpful and pleasant. The ship is beautiful and we really enjoyed sampling some newer (to us) restaurants. Pacific Rim was great, and we also enjoyed Chartreuse. La Veranda/Sette Mari was a disappointment esthetically. It felt more like a large cafeteria. We really prefer this space on the Navigator. Read Less
5 Helpful Votes
Sail Date: July 2018
We booked an Alaska cruise only three weeks out!!! George Ramos was our booking agent and he was fantastic. He really worked hard for us on the airline arrangements, and we could not have asked for more. The cruise was just for my wife ... Read More
We booked an Alaska cruise only three weeks out!!! George Ramos was our booking agent and he was fantastic. He really worked hard for us on the airline arrangements, and we could not have asked for more. The cruise was just for my wife and I. We have cruised before on Seabourn and NCL. Overall we were really happy. They really do include almost everything in the price and that makes this style of cruising very relaxing. We booked into a Penthouse A suite on Deck 11. Check-in and boarding were pretty smooth. It did not quite have the personalized touch that Seaborn did with someone waiting for you in your room, but our Butler, Bejoy, was amazing. He really could not have been nicer or more competent. The room was very spacious, well-kept, and in good shape. The included excursions were really good. We just stuck with those. You have to pay an upcharge for some of the more high-end ones. The included wi-fi was a really nice perk. The one disappointment was the food. Granted my wife and I are pretty spoiled / lucky, but I just felt the food was a notch below where it should have been. There were some standouts like the king crab legs in Prime 7 and the filet / tenderlon was always good. But in general, although it all looked good on the menu, it just fell short. The foie gras (which I had twice) was well-cooked, but just completely bland. Same with the schnitzel one night. I had a porterhouse in Prime 7 and it was tasty but maybe just a 1/2 inch thick. Other examples would be the brussel sprouts in Compass Rose which were just served steamed with zero seasoning, a lobster bisque which was incredibly thin, or the lobster tails which always looked like they'd been under the heat lamp for a bit too long. I think we had our best experiences at Sette Mari with Efrem as our server. We were able to order canapes in our room but the timing (5-7) put it too close to dinner for us and the selection didn't vary and was kind of so-so. Enough on the food! We do enjoy wine and we found the selection included to be fine with us. Decent selection and all pretty good. We ordered a bottle of Groth one night and IMO they offer you these extra-cost wines at below-market prices (plus no tax and tip on them). We went to the show almost every night. They were very well done. One thing I noted though was there there was very little diversity in the cast, and that's not something I normally notice. As far as the clientele, it was mostly English-speaking. There were a number of kids on board (I think over 100!) and a number of multi-generational groups travelling together. I did notice that the ship never really felt crowded though. You could almost always get a seat at whatever bar, lounge, or restaurant you wanted. (Exceptions were Prime 7 and Chartreuse, but that's to be expected.) All in all, this was a five-star cruise that I think was let down by the quality of the dining experience. And even then, the menu, the setting, and the service were all great, it just came down to some pretty bland dishes from the kitchen. We would do Regency again if the schedule drove us there (like this time), but may try Seabourn again or Crystal next time. Read Less
19 Helpful Votes
Sail Date: July 2018
First RSSC cruise, chose the ship because it’s supposed to be the newest & best of their fleet. Beautiful ship, good layout of public spaces, lots of dining options (food so-so at Sette Mari & Pacific Rim; liked Prime 7 & ... Read More
First RSSC cruise, chose the ship because it’s supposed to be the newest & best of their fleet. Beautiful ship, good layout of public spaces, lots of dining options (food so-so at Sette Mari & Pacific Rim; liked Prime 7 & Chartreuse; La Veranda ok, Pool Grill good). Enjoyed Pré dinner drinks at the various lounges. Embarkation & disembarkation were a breeze (did our own private transfers to/from, also booked hotels of our choice Pre & Post cruise, so avoided chaos at Regent selected hotels). Loved our Grand Suite 1015 (can hear pool deck chairs & running every now & then; though not enough to really bother us)! Majority of staff were friendly & helpful. There were quite a number of crew members who ignored us walking by, no greeting, no eye contact. We’re they afraid we were going to ask them to do something? Our room attendants & Butler were great fortunately. Service outside our Suite fell short. Are they understaffed or undertrained or inefficient? After embarking, tried to have lunch at La Veranda. Absolute mayhem! Ended up at the Pool Grill. Going to La Veranda for breakfast was always an ordeal. Empty tables but none ready. Have to stand & wait several minutes for someone to come over & help us find a table. Coffee refills slow. We mostly ate dinner in the Specialty restaurants to avoid the bedlam at La Veranda, Sette Mari & Compass Rose. Half the time, we’d show up at Pacific Rim or Prime 7 or Chartreuse and no one will be at the reception podium. Have to stand and wait. Same at the Constellation theater, have to wait for drinks server to take our order. We finally got smart & would stop at the Explorer Lounge to get our drinks & would take them into the theater. A lot of waiting for service, not good. Entertainment was ok. Lounge music quite boring. Didn’t go to any lectures since topics were not interesting to us. Shore excursions were well run. Tour guides were mostly ok. Very nice spa. They messed up my husband’s massage appointment which we booked 3 weeks in advance - he was not on the schedule. He had to take a different day; no attempt on Canyon Ranch’s part to give us any remuneration for the inconvenience. The manager did apologize profusely. We are loyal Crystal cruisers so we’re always comparing our Regent experience to Crystal’s. Explorer being a new ship wins on facilities hands-down. Crystal’s service & entertainment are so much better. Food quality are comparable but I thought Crystal had better buffets. We do have a RSSC Navigator cruise booked for January 2020 just because we were looking for a cruise that circumnavigated Australia. Having second thoughts about it now. They better have excellent service because Navigator certainly will not have facilities like Explorer’s. Read Less
5 Helpful Votes
Sail Date: July 2018
We had wanted to try a Regent cruise for a long time and had actually booked one in 2011 but I ended up in the hospital and we had to cancel. So when we decided on a British Islands trip we decided that this was the one to fulfill that ... Read More
We had wanted to try a Regent cruise for a long time and had actually booked one in 2011 but I ended up in the hospital and we had to cancel. So when we decided on a British Islands trip we decided that this was the one to fulfill that long postponed desire. We went with the concierge suite for the extra hotel day in Reykjavik which we did enjoy ( although the excursion we went on was longer than I had anticipated and we ended being up for about 40 hours before hitting the sack that night). The suite was spacious, our steward was very attentive but the bed was higher in the middle than at the edges so sleeping was an adventure every night. For a luxury cruise line the tv entertainment was the most limited that we had on any of our cruises (this was our ninth) and soon got boring. We were used to larger ships so this was something new to us - a ship that had almost as many crew members as passengers. The service was great from the bar staff to the dining room staff to our room steward. We soon got to know the names of many of them and they remembered us as well. The food was very tasty but aside from the everyday choices the daily specials were limited - more so than on some other cruise lines. I was particularly disappointed in the lobster. Good lobster has a sweet flavor with a soft texture when prepared well - the two times I had it on this cruise failed on both criteria. It had little flavor and was a little tough - very discouraging. That was balanced out by some different takes on staples like onion soup. A redeeming factor for meals was the buffet - they did have a small but varied selection that was different and, at times, more exotic than on other cruises we had been on. We always enjoyed ourselves there. Entertainment and activities were limited but the ones they had were enjoyable - they just needed more than the one offering but on a small ship ( Read Less
16 Helpful Votes
Sail Date: July 2018
We have taken 3 different cruises with Regent. The past two were very memorable, as was this one until the final day on board. The first days of this cruise experience were similar to our past cruises. Staff was very friendly. The ... Read More
We have taken 3 different cruises with Regent. The past two were very memorable, as was this one until the final day on board. The first days of this cruise experience were similar to our past cruises. Staff was very friendly. The dining experience breakfast thru dinner was great. The cabin we were in was amazing. We chose the Grand Suite because of the additional space and amenities offered. It did not disappoint. Very comfortable, nice appointments other than a couch with noticeable staining on some of the cushions. Butler service was nice to have. We were able to have dinner brought in on two occasions. Shore excursions were kind of average. However, we did not utilize any of the "pay for" options. We decided to just do the included offerings. Being in a new port each day, with the exception of St. Petersburg which was two days, makes port time seem a little rushed. We would like to have more time in some cities such as Helsinki, or Bruges. All was going great, as we had come to expect from Regent. Then came final day on board. We arrived in Copenhagen at around 8 AM in the morning. This was the final stop were we were scheduled to disembark. The normally smiling, friendly staff had a noticeable change in their demeanor. No smiles, no "good morning". no "is there anything I can do to help you", no "thanks for coming". It was very clear that we were the "old cruise people" and "new people" were coming on board so pretty much "Get Off!". The bad vibes continued. We were spending one day at a hotel in Copenhagen, arranged for by Regent. The bus took us to the hotel entrance, where we were dumped off in a small lobby where 300 people going to the ship were checking out and 300 of us coming off the boat were checking in. These numbers were the hotels estimates not mine. The lobby was a mad house, The Regent representatives that were stationed at the hotel were giving out conflicting information on how to check in or, temporarily check your baggage for later room assignment. After 30 minutes, we finally were able to give our bags to someone and headed off into town, hoping our bags would be retrievable when we were finally able to check in. When we did return our bags were in three different locations in the hotel. Thankfully one of the bell attendants was nice enough to assist with tracking them down. This whole last day process turned what had been an enjoyable cruise into a complete nightmare. This was not a cheap cruise for us, all in it was plus $40K for the two of us. For that kind of money you would expect more attention to details. We came away with a bad taste. We have since decided it is time to try a different cruise line. Hello Viking! Read Less
4 Helpful Votes
Sail Date: July 2018
Honestly, I choose Seven Seas because of the business class airfare being included. This ship is so beautiful! I haven't been on all cruise ships so i don't know but I would guess this is the most beautiful ship on the Seas. The ... Read More
Honestly, I choose Seven Seas because of the business class airfare being included. This ship is so beautiful! I haven't been on all cruise ships so i don't know but I would guess this is the most beautiful ship on the Seas. The employees (service) is five star. The food amazing and the cabin, how can I even begin to explain how beautiful our cabin was. So much storage, no way could we use all the drawers. The bathroom and closet were outstanding. Not sure why anyone needs a tub on a cruise, but if you do there is one there. We spent as much time as possible on the veranda. It was large and so comfortable. The entertainers at night were Las Vegas quality. There was a great variety of shore excursions and we enjoyed each and everyone. I don't personally think this is a ship for children, but just my thoughts. It was very expensive and that being said I want to save to go again, it was the best vacation ever! They really should have cold medicine aboard and easy to purchase at all times day and night and even in port. They only negative. Read Less
3 Helpful Votes
Sail Date: July 2018
After reading reviews about this ship we were eager to experience it for ourselves. Regent Seven Seas exceeded our expectations from our first phone call to the company. All our questions were answered and desires met. From first contact ... Read More
After reading reviews about this ship we were eager to experience it for ourselves. Regent Seven Seas exceeded our expectations from our first phone call to the company. All our questions were answered and desires met. From first contact we were impressed with the efficiency in meeting and exceeding our expectations. The ship is a floating work of Art and engineering masterpiece. Pictures of the ship are beautiful, but it must be experienced in person to really capture all that it is. Our F1 suite, 937, was clean and quiet: https://www.youtube.com/watch?v=C_XnNsOBeGw Watch video for details. Suites that end in a 7 have pull-out couches to easily accommodate a 3rd occupant. We normally are Independence travelers; not usually going on cruise line shore excursions. However, this trip we participated on at least one ship excursion per port including a fishing trip, that cost us a reasonable $129 per person. Enjoying the informative, comfortable excursions were a highlight of our adventure. We liked the excursions so much that we often went on two a day. Our luggage was delayed by the airline, for three days, transferring from Copenhagen to Oslo. Chris at reception and his team went above and beyond with a sympathetic ear, complimentary overnight laundry, toiletries, toothbrushes, razors, etc., and I much appreciated 25% discount to purchase clothing from their gift shop. My husband picked out a beautiful dress for me to wear to dinner. We had our insurance agent calling the airline daily as well as my husband also made several calls a day inquiring about our luggage, but I believe we got our luggage because ship staff went to the airport in Copenhagen to pick up ours and twelve other passengers luggage. It is important that I mention that ship personnel did this for us even though we booked our own air. Thank you Chris for saving the day! Entertainment: full disclosure, we do not ordinarily go out after dinner, preferring to sit on our balcony and watch the ever changing scenery pass by while we plan for the upcoming days adventures. We did however enjoy the comedy show. Dining, oh the food, everything and anything my heart desired, ordering on or off the menu. Attention to detail was evident down to the Versace table setting and Chihuli Glass Chandelier and art. Service: Attentive and unobtrusive. All staff seemed truly joyful, smiling as they worked, sharing in conversation when appropriate, having an ability to read us, anticipating our desires and needs, learning our names by day two, recalling our favorite beverage. This was consistent as we did not dine in the same restaurant two nights in a row. How they knew to recommend fish dishes to me and meat dishes to my husband is a secret that I cannot figure out. Their recommendations were spot on. I recommend Regent to the seasoned sophisticated traveler who appreciates fine dining, art and who believes that the journey is as important as the destination. Bridge players and trivia enthusiasts made up a good portion of passengers. There were a few families with teenage children and I saw one family with much younger children at the end of our cruise. A childrens' program was available. We are a couple in our 50's traveling without children so I cannot advice on suitability for families with children. Read Less
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