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11 Helpful Votes
Sail Date: April 2018
This was hands down the worse cruise out of 10 I’ve been on. They lie the second you make your first payment. If I can help out anyone from making an awful decision please choose somewhere else to cruise with. Don’t let the ALL ... Read More
This was hands down the worse cruise out of 10 I’ve been on. They lie the second you make your first payment. If I can help out anyone from making an awful decision please choose somewhere else to cruise with. Don’t let the ALL an inclusive trick you. I would of much rather paid for better quality than what you get for free. The staff is rude the food is horrible and you have few options to eat at. Everyday you are at a port and ran from morning until night and then they MAKE you get dressed up just to walk around the boat not just to go to dinner. It was the worse trip of my life!! Everyday we docked or took off my room was up front I heard everything I got little sleep and was NOT even allowed to use my veranda because it distracted the bridge so why get a veranda then?!?!? I asked to move and they would down grade me 4 levels but would NOT refund the difference I paid for the suite versus down below they said it wasn’t the ships fault. I could go on and on BUT bottom line is this is a lying, horrible cruise company and steer clear enjoy your hard earned money somewhere else rather than paying them for abuse and bad food! And the entertainment is awful or should I say the lack of. Read Less
1 Helpful Vote
Sail Date: April 2018
My wife and I have been to most of Europe and South America, but never to Southeast Asia. We had sailed on the Voyager about five years ago and were eager to set it since its refurbishment in 2016, and a cruise from Bali to Hong Kong ... Read More
My wife and I have been to most of Europe and South America, but never to Southeast Asia. We had sailed on the Voyager about five years ago and were eager to set it since its refurbishment in 2016, and a cruise from Bali to Hong Kong looked good. It was! The ship looks wonderful, and our cabin (853) was beautiful in an excellent location. The cabin attendant kept it looking clean and fresh all of the time. The cruise director, Ray, was the best we had ever had in our twenty years of cruising. The lectures were wonderful, and most informative. The food was mostly excellent, although I didn't think that the French restaurant was anything special. Although Prime Seven was excellent, we enjoyed the Compass Rose the best because we were able to dine with and meet a lot of interesting fellow passengers. The shore excursions were mostly good, but we understand that having several excursions in every port for all 700 passengers is difficult. I do suggest that when several full buses are going on the same excursion that Regent consider have the buses alternate their routes so that they don't all arrive at the same place at the same time. Read Less
Sail Date: April 2018
We wanted to go through the Panama Canal. We chose this itinerary because we LOVE Regent - all inclusive, never have to swipe your card or take care of anything. Air arrangements included and taken care of. First class all the way, in ... Read More
We wanted to go through the Panama Canal. We chose this itinerary because we LOVE Regent - all inclusive, never have to swipe your card or take care of anything. Air arrangements included and taken care of. First class all the way, in shore excursions and transfer arrangements, included a pre-cruise stay at the Kimpton Epic hotel in downtown Miami. Mariner just got out of dry dock in early April, all the public areas were completely redone, and cabins received a minor face lift. It’s a beautiful ship - we were in a Concierge E level cabin, large enough to be comfortable for our 18-day leg of this cruise. Embarkation in Miami was frustrating - computers were down and they could not register us. We sat in the cruise terminal (over lunchtime, so everyone was hungry and Impatient), with little information and only cookies to eat. They finally started to bring out a few trays of sandwiches which were snapped up by the first people they passed - none for the rest of us. We were finally called up by cabin category to have them register us by hand. Not a good way to start our vacation... Our cabin was very nice, although we sailed on the new Explorer last year and this is not quite that nice. This cabin’s bathroom had only one sink, but the shower was large enough and the bathroom worked just fine for us. Ship activities were low-key as the average passenger on this line is retired and does not need on-board climbing walls and surf pools. The pool area has cushioned lounges, a warm salt pool, a couple of spa tubs, and best of all - waiter service from the bar, and an attendant who comes around to clean your sunglasses. I used the spa twice for massages - pricey but very good therapists. Food on this cruise has to be experienced to be believed. It is like dining in a fine restaurant every day. There is a buffet for breakfast and lunch, but also a white tablecloth, fine dining alternative as well. For dinner, there is the Compass Rose main dining room, complete with sommelier, wine stewards, and impeccably uniformed waiters. While there seemed to be more new staff on this sailing (perhaps because the ship just got out of dry dock) who were less experienced, I am sure that will be addressed in the days to come. We did have issues with getting water and coffee refilled, and the wait staff was evidently learning to use a new ipad type ordering system that made ordering slow and occasionally incorrect. Food was fresh, cooked to order, and we typically spent 2 1/2 to 3 hours at dinner every night - we traveled with friends and made new friends as well, so dinner conversation was interesting and lively. Disembarkation was organized and smooth, with plenty of porter help for luggage. We have signed up for a cruise on the new RSSC Splendor in 2020, and look forward to another wonderful vacation with Regent. Read Less
1 Helpful Vote
Sail Date: April 2018
We chose this cruise for several reasons: The reputation of Regent, the itinerary (Hong Kong, coast of Vietnam, Singapore and ended in (70 miles away) near Bangkok, and a chance to travel with good friends. We found almost every aspect of ... Read More
We chose this cruise for several reasons: The reputation of Regent, the itinerary (Hong Kong, coast of Vietnam, Singapore and ended in (70 miles away) near Bangkok, and a chance to travel with good friends. We found almost every aspect of this voyage to be outstanding. The staff, from Captain Felice, to the other 400+ officers and employees, was friendly, efficient, and service-oriented. The ship was spotless and embarkation and debarkation both ran like clockwork. The food on board was outstanding. When we ate in Compass Rose, the main dining room (spacious and very attractive), or either of the speciality restaurants (Prime 7 and Chartreuse), we felt like we were dining in five-star restaurants. The wine choices were varied and of high quality. We never ordered premium wines and didn't regret making this decision. The pool grill and La Veranda, the informal dining options, and offered good variety, wonderful salads and barbecued items. We especially appreciated the barbecue night on the pool deck where the crew worked in very hot conditions to transform this space into an elegant buffet with broiled lobster as one of the choices. Another option is the Coffee Connection, which although it doesn't have a view location, offered excellent speciality coffees and light breakfast, lunch and tea options so we often had breakfast there on days when the excursions left quite early. We had a special offer of three nights pre-cruise in Hong Kong at the Shangri-La and upgraded to a harbor view room there. Well worth it! We found the excursions (only took one extra one - a small group van to the Mekong Delta) to be of good value although some made for a very long day with 2-3 hour bus rides each way. We especially enjoyed the tours in Hong Kong, Halong Bay, Hoi An and the Mekong Delta. The only disappointment were the entertainment/enrichment activities, which varied substantially in quality from excellent to barely acceptable. The lecturer on board, who we had hoped would be a southeast Asia expert, wasn't, and offered lectured on topics that had little to do with our itinerary, reading from his notes. On the other had, the photography expert on board, was very informative and had excellent handouts to refer to later. The onboard entertainment team was very strong but only does 4 shows (one brief) per voyage and the others were less than strong overall. Know that at this time of year, it is HOT and HUMID. Temperatures were well into the 90's every day after Hong Kong, with high humidity, making it feel even hotter. This did affect our experience on some of the excursions and even the sun lovers sought shade on the pool deck much of the time. Read Less
3 Helpful Votes
Sail Date: April 2018
WE chose this cruise to celebrate a special birthday and because we only had to fly one way! We flew to Barcelona and Regent put us up at the Hilton which was a very nice modern hotel. We only stayed one night and were taken to the ship ... Read More
WE chose this cruise to celebrate a special birthday and because we only had to fly one way! We flew to Barcelona and Regent put us up at the Hilton which was a very nice modern hotel. We only stayed one night and were taken to the ship which had come from a 3 week refurbishment in Marseilles. We had only sailed Regent once (on the Navigator) and we were not fond of that ship. The Mariner was beautiful. There were still small touches that needed to be finished (maintenance men came in our suite a couple of times to do work) We visited Malaga and Cartegena Spain and Funchal in the Canary Islands. We took tours provided by the ship and they were fine. The dining experiences were very good. One could indulge in myriads of offerings. The "every night offerings" in Compass Rose included Dover Sole, Maine Lobster, lamb chops, steaks. Specials each night were also offered. Prime 7 and Chartreuse were elegant and the food was presented beautifully. We ate in the Veranda for breakfast and lunch and there were different offerings for lunch every day including themed lunches (Indian, Asian, Mexican). Serena, our captain was excellent and very personable. On the last night before the crossing she skirted a storm by going 150 miles out of the way to give us a pleasant dinner and show. Then the rocking and rolling started and continued for most of the journey to Bermuda. It made for unpleasant sailing and the wind and chill prevented outdoor activities and even sitting on the balcony. We had one very good speaker until we got to Bermuda. He talked about disasters and how he was part of the teams sent to disaster areas by the government. He also had climbed every mountain and showed many pictures and was very enjoyed as he commanded a large audience. We are long time Seabourn cruisers and are used to more personal attention than we received on Regent. Kumar, our butler went above and beyond to please us. We are taking the Mariner again in September from Vancouver back to Miami with 4 ports in Alaska. We also booked a 2020 cruise on the new Splendor now being constructed. Looking forward to calm sailing. Read Less
14 Helpful Votes
Sail Date: March 2018
We are long time Regent customers but had not sailed with Regent for two years account a previous problem. In the interim, we sailed with luxury lines, Crystal, Seabourn and Oceania. We chose the transatlantic crossing to try the new ... Read More
We are long time Regent customers but had not sailed with Regent for two years account a previous problem. In the interim, we sailed with luxury lines, Crystal, Seabourn and Oceania. We chose the transatlantic crossing to try the new (for us) Explorer and because of the price. We also love going to Bermuda. We had an overnight in Bermuda where I chose to wear formal Bermuda attire, of coat, tie, Bermuda shorts and folded over knee socks (picture attached) I was asked to leave the bar as I had shorts on. Next, I experienced the only poor service, rude employee, of the cruise, the reception desk manager. I explained that we were docked in one of the most formal British protectorates in the world and that my attire was local custom, and requested to be allowed to wear formal Bermuda attire in Bermuda. The correct answer for the location was to check with the hotel manager or else make a simple apology. Instead I was given a lecture about local customs and how bad it could be in Papua, New Guinea (loin cloth). Steam was rising from my ears. With my bad experience highlighted I will say that the ship lives up to its billing of the most luxurious ship ever built. There is marble granite and exquisite light fixtures - EVERYWHERE. The overall decor of the ship is no less than 10 out of 10. Words and pictures can't describe it adequately. When I went into a private stall in the restroom I was in an eight foot by four foot marble box. Simply amazing. Service was generally excellent in all dining venues and bars. The ship was not completely full and extra visits to the specialty restaurants were available, especially if you were willing to share a table or eat late. Food in the main dining room, The Compass Rose was excellent. Of all the restaurants we rated Prime 7 as number 1. We did not enjoy Pacific Rim, but we are not Asian food fans so please consider this review neutral there. Overall passengers on the Explorer dressed better than other lines, a plus for us. 80% of men wore jackets at night and half of those wore ties. Our room was a Penthouse which we enjoyed (see below). We enjoy butler service on cruises and have learned to make use of them. Unfortunately, we did not get the best one as service could be slow or forgotten. We spoke with other passengers who had no problems so I must assume that we just drew the wrong one. We went on two shore excursions which were excellent and included. We missed the final port due to engaging in a man overboard search and rescue for a passenger from another ship who had fallen or jumped overboard. So, with all of the great that that can be said about this cruise why only 2 stars? Beyond the bad experience in Bermuda we can say that it boils down to value and inflexibility. Value - we have seen Regent take price increases each year. We chose this trip due to its lower cost and included business class return air from Spain. Backing out, my estimated value for the cruise, we paid just over $500 per day per person for the cruise. Good deal, but a quick check of category Penthouse B cabins this summer will reveal prices that can approach $1500 per day (which include business air). Over the past few year Regent strives to make more and more included. Shore excursions, drinks, specialty restaurants, and just starting - free laundry. To get the full value for all of this you need to take advantage, and most of us don't. And then there is another phenomenon that seems to be more prevalent on Regent than on other top lines. My wife and I call it "forced shopping". On this cruise we had a combined total of $1,100 (USD) shipboard credit. The credit came from American Express, the ship and the travel agent. Regent is"all inclusive" and Since we are not big spa people, and don't partake in top shelf spirits or wine, we have to spend it (or lose it) in the shops. We ended up purchasing lots of stuff we never would have elsewhere. And the shops aren't cheap. Up until about 2010, you were able to visit the future cruise consultant and roll the shipboard credit into a future cruise. That ended and we became free agents in the luxury market. Finally, inflexibility. The shorts incident aside (a perfect example) we found that the staff works from a very regimented script or playbook. One day we told our (excellent) waitress that we were praying for calm seas. She lets us know she was praying for a calm boss. On the last full day, we completely packed early in the morning and stashed the bags under the bed. The cabin steward pulled out the completely full bags and put them on the bed, because - that was what the script called for. In fairness this may be Regent's way of managing service but we found it to be a little stiff. We will be back on Regent but it will likely take 2 years or more. Read Less
4 Helpful Votes
Sail Date: March 2018
Really a 4.5. Embarkation in Miami extremely easy especially if you were in one of the larger suites like we were--a Master Suite. But really it was only the difference between no wait and at most a 3-4 minute wait, there were over 15 ... Read More
Really a 4.5. Embarkation in Miami extremely easy especially if you were in one of the larger suites like we were--a Master Suite. But really it was only the difference between no wait and at most a 3-4 minute wait, there were over 15 agents taking care of the formalities. One unusual thing--first time ever in 2+ cruises that we were allowed to keep our passports. Ship itself is gorgeous--still has that new ship smell :). It's subjective, but it may live up to the "most luxurious cruise ship" tag from Frank del Rio. Master suite was very good with a couple of flaws that made us wonder if Frank had ever examined it personally. First,the living room couch was quite possibly the least comfortable couch we have ever tried to sit in. Very low and hard back. They had put lots of cushions on it, but all that meant was if you tried to sit up in it or lean back to watch TV you slipped off. Only one arm chair so only one person at a time could be comfortable watching a movie. Also, couch set up far too close to the TV for comfortable viewing. Butler and stewards moved the couch for us about four feet back for a proper viewing distance. TVs themselves large and proper Hi-def feed of a large movie selection. However, seems like most cruise lines these days content themselves with MSNBC and Fox news so if you want anything in the middle you get BBC. Moreover no ESPN so only Sky Sports and if you have a 75%+ American clientele all soccer all the time isn't great especially during March Madness. The other cabin oddity was no fewer than 15 switches (in rows of 3) that do exactly the same thing. You can turn on or off all the lights in the foyer, living room, and dining area at once but can't choose any subset. I sincerely hope they fix both of those things in drydock. We did get a chance to see the famous $5K/day/person Regent Suite as we got invited to a small dinner party there. It is over-the-top with built in spa, the $75K bed (apparently the Splendor will have a $150K bed), lots of Lalique crystal, etc. Food was generally excellent at both lunch and dinner (we believe strongly in sleeping in on sea days especially when losing an hour most nights going eastward). Lots of lunch venues open, both buffet and sit down. We found the food considerably better than that we have had on the other Regent ships, particularly in the MDR. The new MDR menu provided a huge number of choices and quality didn't slip because of that variety. There is a Senior Executive Chef who reports directly to the GM instead of two a F and B manager--we met him on a galley tour and he is extremely impressive. Of the specialty restaurants, Pacific Rim is surprisingly good--I put it that way because we are from N. California so are Asian food snobs. There was excellent variety and quality and most of the dishes were reasonably authentic. Yes the bulgogi was really a nice sliced steak with a soy-based sauce instead of the true Korean item and they should train the wait staff to pronounce the iconic Vietnamese soup pho as "fuh" vs. "foe," and the menu should make it clear you can get both hot and cold sake (it only says cold but they were happy to serve hot at the proper temperature). But those are minor quibbles. I rate the quality about as good as the Nobu restaurant on Crystal with more choices and actually better than Jade Garden on Oceania (which is good, not just nearly as authentic). They push the lobster tempura (which is good), but be sure to try the duck, the pho, the miso cod, and the stir-fried greens, and the green tea ice cream among other dishes. Chartreuse was also excellent in all respects although selection a bit limited. Much better than the earlier Regent Signatures incarnation. The whole dover sole is particularly good. Prime 7 a bit disappointing actually, appetizers, sides, and desserts very good, but steaks only fair without a proper char and not as marbled as prime steaks should be. Seti Mari is still a confused concept. Is it a buffet or sit-down restaurant? The bit of both doesn't really work IMHO. Toscana on Oceania hugely better for Italian food as is Prego on Crystal. The baker on Explorer is really good-both for desserts in the restaurants and especially at afternoon tea. Entertainment generally good to excellent. Production company one of the better ones we've seen--rivaling Crystal in that regard. Guest entertainers mostly very good to excellent--a husband-wife pair called "Somewhere it's Five O'Clock" was new to us and did two shows with actual modern pop and rock music (and some classic rock too). (Although we may have been the only couple that recognized their opening song "Little Talks"--that's by Monsters and Men if it comes up on a ship trivia quiz). However, the guest comedian was something out of the Dean Martin era when joking about drunk drivers and the female anatomy was considered funny. Nowadays it's both sexist and offensive. That caused me to downgrade the entertainment rating one notch. Service top-notch in all respects from wait staff to cabin attendants/butlers to cruise director and his staff. If anything Regent may have gone overboard in responding to some earlier comments in this forum about slow or mediocre service, at one dinner we counted 8 times a waiter, head waiter, or maitre'd came over to ask if everything was excellent. I thought of putting up a sign that said "things are perfect." The only problem with our butler was that he made us feel guilty we didn't give him enough to do--I had to convince him we could find our way to dinner without him. Internet service only fair. Sort of OK for first half of cruise, then they had problems switching satellites in mid-Atlantic which led to 3 days of unusable service. Not a matter of too much simultaneous use--service terrible at 2am during that period. The similarly sized SIlversea Silver Muse with a comparable passenger load and "free" internet throughout had almost land-based speed on a crossing we did six months earlier. Speed these days is simply a matter of money and technical competence. Finally ports and excursions, a fairly minor part of a crossing and particularly true on this voyage. There were five port days scheduled and two+ got cancelled. The first day in Bermuda, while it was sunny, winds were up to 60 mph gusts. Some deck furniture that was not completely tied down literally flew off the ship. So almost all excursions that day were canceled. Unfortunately that meant that re-scheduling everyone on excursions the second day proved impossible. Our tour in Funchal was just ok--guide could have been a lot better. The tour of the Nerja caves near Malaga was spectacular. If you haven't seen them you really need to do so. Largest underground "theaters" I've ever seen and an excellent guide. And then came the unique-to-us part of the cruise. We were sailing from Malaga to our last port of Alicante before ending in Barcelona. Our captain woke us at 3:30am to tell us that the ship was going to be making some unusual turns because a passenger had gone overboard on the Norwegian Spirit which was just ahead of us. Five ships in the area including several from the Spanish Coast Guard and two helicopters spent six hours searching the area--the passenger, who it turns out had jumped overboard, was never found. We were released from the search, skipped Alicante, and had an extra sea day. Overall, this was a very good to excellent crossing aboard a superb ship that I believe will get even better when they fix a few glitches. Read Less
12 Helpful Votes
Sail Date: March 2018
When Regent announced the launching of a new ship several years ago, like most Regent cruisers, my wife and I were very excited, and had cruises booked on it for September of 2016 and March 2017. Life intervened, and we had to cancel ... Read More
When Regent announced the launching of a new ship several years ago, like most Regent cruisers, my wife and I were very excited, and had cruises booked on it for September of 2016 and March 2017. Life intervened, and we had to cancel both of these cruises. So when we were finally able to book another cruise on it, we were chomping at the bit to experience it, wondering whether our high expectations would be met. Clearly from the title of this review, they were... although with a bit of an asterisk. The ship- Regent hypes this ship as "World's Most Luxurious Ship". As I have not been on every cruise ship in the world, I cannot validate this statement, but if there is a more beautiful ship at sea, I would love to see it. The ship is, in a word, breathtakingly beautiful. OK, 2 words. But I cannot say enough about how impressive this ship is. Prior to this voyage, I thought the most elegant ships I have sailed on were Oceana's Riviera/ Marina, but I think the Explorer has them beat. From the stunning atrium, to each and every restaurant, lounge, theater..even the men's rooms were beautiful. (And I assume the same for the ladies' room, although I have no first hand knowledge of such and will take DW's word for it. ) The hallways of stateroom decks have lovely black and white photographs. The ship is a pleasure to walk around on. Cuisine- I have long been a fan of Regent cuisine, but I am now an even bigger fan. Every cruise line's main dining rooms offer "always available" items, usually steak, chicken, salmon, and perhaps a vegetarian dish. , The main dining room on Regent,, Compass Rose, now offers as always available: Meats: Black Angus New York Strip, Black Angus Rib Eye. Black Angus Filet Mignon, New Zealand Lamb Chops, Veal Medallions, Half Roast Chicken, Pork Chops Fish: Jumbo Shrimp, Maine Lobster Tail(!!) , King Sea Scallops, Norwegian Salmon, Whole Dover Sole(!!), Branzino. With a cornucopia of sauces and sides to mix and match with them. AND with a whole array of appetizers, soups, salads, such as crab salad, Norwegian gravilax, escargot....well, you get the idea. So in the unlikely event that there is nothing on the daily menu that sounds tempting, you can order something wonderful from the always available menu. For me, this is a game changer. No more checking the daily menu and having to try for a specialty restaurant reservation if there is nothing to your liking. The only problem- major difficult decisions need to be made every single night! Life is tough. Speaking of specialty restaurants, the Explorer has 4 of them, and IMHO, all are superb. Entertainment- Several years ago, Regent changed the company that managed the entertainment talent and production shows, and I must say that for us it is a change for the better. The talent of the singers and dancers has always been wonderful, but the production shows are at a new level. They are inventive, and creative, not typical cruise ship fare. And the LED backdrops and lighting in the Constellation Theater adds greatly to the enjoyment of the show. The only downside- it seems to me that the sightlines of the theater do not seem to be quite as good as I remember them being on the other Regent ships, but we never had any problem getting seats, provided that we got there at least 10 minutes ahead. There is nice entertainment in the lounges, the Regent Signature Orchestra for ballroom, a pianist, Deborah, who has a lovely voice, and our very favorite Regent talent, Boogie and Kasia, who played 2 or 3 sets every night in the Explorer lounge. Their later set provides great fast dancing music, and the delightful Kasia gets down on the dance floor and really gets the crowd dancing. Internet- The ship had the least horrible internet experience I have had on a cruise ship to date. I guess that's as good as one can expect at sea. Sure, it was still painfully slow, but the agony was far less than I have experienced in the past. Service much better in public areas than in my state room, where it was truly agonizing. Log in and out was a breeze, and my wife and I were both able to be on at the same time. Gym- best I have ever seen on a ship. When I first walked in, I did not see any treadmills in this rather large gym, only to find out that there was another room, separated by a hallway. Plenty of cardio machines, and strength- resistant machines. And now for the asterisk- Sadly, I think that the service has slipped a tad since my last Regent cruise. Not the stateroom attendants, nor the restaurant wait staff, they were still top notch. But in the lounges and pool deck, I frequently had a hard time getting service. I do not think that this is the fault of the staff- the crew is as hard working, friendly and accommodating as ever. I think the problem is in numbers- it seemed as if there was just less staff. I have no data to support this, it is just an impression. However, this was in no way shape or form anywhere near enough of a problem to put a damper on this wonderful cruise experience. One final word- these reviews are obviously very subjective matters, everyone's opinions are different and equally valid. But I always make it a point to ask people that I meet on board how they are enjoying their cruise, and for what it's worth, I did not get one response that was not ENTHUSIASTICALLY positive. The only grumbling I heard all cruise long was about chair hogs. So what else is new? Read Less
5 Helpful Votes
Sail Date: March 2018
We had the best experience on the Explorer. The food was spectacular, especially in Pacific Rim, the staff in Pacific Rim were excellent, experienced, humorous, knowledgeable, just plain classy. Every restaurants food was very good, Prime ... Read More
We had the best experience on the Explorer. The food was spectacular, especially in Pacific Rim, the staff in Pacific Rim were excellent, experienced, humorous, knowledgeable, just plain classy. Every restaurants food was very good, Prime 7, had the best steak, the chefs presentation was beautiful in every restaurant. The spa was beautiful, the staff there was also very polite, and knowledgeable. Love the steam room, ice room, & sauna, then into infinity pool was over the top classy. Housekeeping was excellent, always received what we asked for. Entertainment was as classy as ever, so much talent. We especially loved Kesha & Boogy. Bar staff was very pleasant always willing to get us any drink we asked for. Very satisfied with the ports and excursions. The art work on the ship made you feel like you were in a high scale hotel (beautiful). Only complaint (they ran out of Bud Light Read Less
7 Helpful Votes
Sail Date: March 2018
We chose this cruise because if was from Sydney to Bali via Brisbane, Townsville, Cairns, Cooktown, Darwin, Komodo and Bali. The ship was impressive. Cabin was excellent. All balcony ship. Bathroom was spacious and kept in good clean ... Read More
We chose this cruise because if was from Sydney to Bali via Brisbane, Townsville, Cairns, Cooktown, Darwin, Komodo and Bali. The ship was impressive. Cabin was excellent. All balcony ship. Bathroom was spacious and kept in good clean condition with lovely L'Occitane toiletries. It was all inclusive and the ships complimentary tours were good except for Bali. Unfortunately due to heavy traffic in Bali the 5.5 hour tour extended to 6.5 hours and 5 of those were spent on the bus sitting mostly in traffic. The tours in Australia were excellent and very enjoyable. We found the food plentiful and mostly excellent. Lobster tails, sea scallops, prawns, fillet steak,etc,etc were always on offer so there was always good choices available. The downside for us was the outside back deck for the Le Verandah restaurant. Very small area and lack of staff here made for an extremely poor eating experience. There was virtually no service in this area. I feel that spare cutlery should be made readily available both indoors and outdoors because once they remove your plate with your cutlery you could spend hours waiting for fresh cutlery especially outside. This happened to us. Also the drink waiters were lacking in Le Verandah. The general waiters would pour you a water but never ask if you required a further drink and it was hard to get a wine or other at times in there. Compass Rose was lovely but the service was hit and miss mostly. Staff need better training. Prime 7 a lot of huff and puff over nothing. Food better in Compass Rose. Chartreuse similar. Menu unexciting and hardly French food in my opinion. Again very disappointing. We visited each once and that was more than enough. The coffee area on Deck 5 was lovely. Plenty of areas to sit quietly. Afternoon tea in Horizon Lounge was lovely. The pool deck BBQs at lunch were a bit underwhelming. The ship ran out of Baileys, tomato juice and celery amongst many other items before we hit Darwin. Really? Not good enough for the prices they are charging. It is a beautiful ship and all inclusive and we did enjoy it throughly however for the price of sailing on this ship they need to lift their game in food service. Would I sail again. Mostly definitely but only at a price I would consider fair and reasonable. I feel it beats Silverseas hands down despite the issues we had with service. Read Less
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