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31 Pullmantur Cruise Reviews

This was a last minute booking, five days before sailing. We had sailed round the Canary Islands several times before and have a home in Tenerife Being aware this was a Spanish based cruise line with low prices and old ships, this was an ... Read More
This was a last minute booking, five days before sailing. We had sailed round the Canary Islands several times before and have a home in Tenerife Being aware this was a Spanish based cruise line with low prices and old ships, this was an experiment. We were aware most of the passengers would be Spanish speakers and we are not. Nevertheless, the passengers whose first language was not Spanish were capably dealt with by staff who spoke English. Some 500 passengers with little Spanish were on the trip. The staff were cheerful, attentive and some of the best experienced on over 40 cruises and more than 15 cruise lines. The food was good but limited by a daily standard menu and an insert for each new day .Evening restaurant meals were served at 7.30 and 8.45 and service was exemplary. Wine glasses were constantly topped up, average quality, but this is a cheap all inclusive cruise. Evening entrainment is a matter of taste but OK, with one excellent dance/music show. The cruise offered a package of four tours for 105 euros in total, each tour was for four hours. having been to all the islands at least 4 times we opted to take what we saw as good value tours. They were all good with English speaking guides but on one occasion in Fuerteventura our guide left our two friends behind even though they were only 3 or 4 minutes late. We knew they were very close as we had been them 5 minutes earlier in the Church nearby. Even when we remonstrated with the guide she said they must be on another bus. They were left in a village alone for at least 30 minutes. Disgusting and not dealt with by the company. Hence only 4 stars Read Less
Sail Date November 2019
Chose this mini cruise as it was leaving from Malaga, a fabulous port and very near home. Check in was smooth and hassle free. had lunch on board and contracted gastroenteritis, 3 hours after lunch! medical staff dealt very professional ... Read More
Chose this mini cruise as it was leaving from Malaga, a fabulous port and very near home. Check in was smooth and hassle free. had lunch on board and contracted gastroenteritis, 3 hours after lunch! medical staff dealt very professional and after 10 h i was fine again, the 24h quarantine is harsh and hard, but rules are rules. .. The staff on board, are excellent and treat every passenger like " royalty". The food was otherwise excellent, good quality, excellent choices and fabulous service in the Atlantic dining room! The buffet on top floor however was totally chaotic!! too many people without enough seating ! so a plate full of food and NO seating.. very difficult , it was just over crowded. Evening dinner was totally excellent, but the amount of people in jeans, scruffy trainers and sweaty t shirts was off putting! strange and sad that these people were allowed to enter the dining room like this... a decent pair of trousers and a short sleeved shirt is so easy enough surely to look a little more respectable and clean to enjoy a great evening dinner, the staff puts a lot of effort into providing us all with fabulous meals in relaxing dining rooms etc.. so a little effort can be made by the clients ...Please Pullmantur, in future be a bit stricter on this matter perhaps.The room/cabin was very comfortable with good temperature and fittings.Entertainment was good. port and shore excursion very well organized . The all inclusive was very convenient and our price paid was overall worth it. The ONLY serious complain was the staff in the Spa, OVER charged me unfairly for a 15 min, 1/2 leg waxing treatment!! 54€ !! the job was not even done properly , very unprofessionally done by a hairdresser and totally over charged. Read Less
Sail Date November 2019
Morocco has been on my bucket list for a while. We were in Gibraltar a while back and you could see across the straits to Africa. I have students from Africa and wanted to ride a camel also. You can get there on the mainstream lines, ... Read More
Morocco has been on my bucket list for a while. We were in Gibraltar a while back and you could see across the straits to Africa. I have students from Africa and wanted to ride a camel also. You can get there on the mainstream lines, but usually just on transatlantic runs. Lisbon was a plus also. I did a search for those two ports and found Pullmantur. They are an off shoot of Royal Caribbean, and use some of their older ships. One of the larger internet cruise sites lets you book Pullmantur – you can also book directly with the line. The pricing is pretty good but the port charges and taxes were unusually high. I am fine with window cabins as on the old ships balconies are rare. We flew into Madrid. The Indigo Hotel there is well located and has a nice breakfast. Don't book IHG properties via Orbitz, Expedia etc. as IHG will not give you frequent guest points which is highly annoying. Cool tourist stuff is near Plaza Mayor. The El Corte Ingles department store is worth a trip- they are well merchandised and carry everything. Malaga the departure port is not hard to get to. You can fly direct from London or larger airports like Zurich or Munich or by fast train. We stayed at the MG Hotel in Malaga. It is close to a nice beach and there are good restaurants. It is very close to the port also. We answered our own question on early departures from the ship- it seemed to be late as it docked at 9- usually in the US ships seem to dock at 5 and unload at 7. There is no “carry your own-walk off” departure. The online check in was a bit tricky as there is a narrow time window to do it. You have to wait in line at the port to check bags and they hand write new tags even if you have the printed ones you made up. Pro tip- there a special (short) check in line for online check in customers. Cabins were available after 3:30 Aboard, we got an impassioned sell for the enhanced beverage package. Note that everybody gets a basic drink (wine, beer, etc.) package for free. If you are fussy on your brands by all means upgrade. Cafe Cafe on deck 8 was always full and was the town center. Embarcation lunch was in the buffet- I had pizza and paella and many had the free wine and beer. The open deck covered dining was pleasant. Afterward we went to the library on deck 8 which even had a sign asking for silence. Libraries are rare and valuable aboard a ship. Announcements were in Spanish and English and this trip had 600 "international" passengers. All crew seem to be at least bilingual in English- this was a rule as we learned. There is most of a teak promenade deck and several nice aft and forward facing seating areas. On more modern ships these areas are cabins. We were addressed in English much of the time. Dinner was good- they have a lot of choices. The free wine was a nice touch- I remember paying $12 a glass after tip on more expensive lines like Cunard. We were at an English speaking table and the service was excellent. Everything arrived hot. I had lasagna and pasta with clams main courses the first few days and fun tapas. There were theme/dress up nights- formal, tropical, 1920s and white. These were not well publicized in advance. The average male on formal night wore a sportcoat. The ship had several bands- and there was good Latin dancing in the central lounge on 7. Sadly the dance floor was cluttered with chairs. And the band was on super late- 10:30+ was normal. The "Ask the Captain" briefing was in English- translated to Spanish. I asked a question- the crew seemed super friendly- they are from all over but Brazil and South America were common. The Captain was from Ukraine and funny- he was asked a snarky question that the ship seemed smaller than most with a lot of motion- he said he slept like a baby. Pullmantur has a bit of French heritage also. I spent some time researching cabins- I wanted a couch or love seat for in-cabin reading or knitting. I picked one in "FC" which seemed to have one- "Deluxe Family Outside" - it had a fold down bed which developed a rattle which I reported. After a few tries this (and some squeaky and or broken drawers) were repaired with several sheet metal screws and some caulk. If you have a problem they can fix aboard- ask- a nasty posting later is unhelpful. The cabin had 2x US outlets and one two round pin Euro outlets at the desk. These had flat screen TVs. Cabin service was once per day. I found two favorite things - hot tea/coffee at 5am in the buffet and no piped in music at the table. Spain is not the place for early risers but this helps me cope :) There was a gluten free toast station at breakfast. There are good vegetarian choices. They would do well to have a “coffee shop” that was open early someplace aboard for international or jet lagged guests. Or even a tray of rolls out- RCCL does this. A lot of lines are known for cutbacks- not here. We liked dinners on the ship. They have a fancy chef advising them- there were “everyday” items and creative new ones each night. The Gala Night had a fixed menu. Attire for men was sport coat average on Gala Night. There were barely enough tables for the buffet when it is raining – the nice aft and poolside outdoor seating was unavailable. The early seating dinner at 1930 was a stretch for us- but lunch- Brasa Grill- tended to go on and on- until 1930. The normal late start for breakfast of any kind was annoying- but the Waves Lounge was open half an hour earlier. I think we figured out the business model for Pullmantur. The older ships keep the mortgage low. The don’t make much on the bar as so much is free and the non smoking casino was quiet. But they sell a lot of excursions and the laundry was fast and tidy and the Internet was reliable. So they got a well deserved extra $200 from us. They are getting a newer ship with more balconies- so have a bright future. Read Less
Sail Date October 2019
We had been on two other Pullmantur ships and enjoyed the atmosphere very much. This time we had a family trip, including two small children. We chose Pullmantur for this reason. On other cruise lines there are often few children and many ... Read More
We had been on two other Pullmantur ships and enjoyed the atmosphere very much. This time we had a family trip, including two small children. We chose Pullmantur for this reason. On other cruise lines there are often few children and many very old passengers, who are uncomfortable with much, and with any children or young people especially. Being a Spanish line there are extended Spanish families and these cruises have the most varied age groups we have come across in 30+ cruises.On this trip I estimate over half were under 45 years old. The staff speak English and there are no on board costs, unless you need high end drinks and ship's excursions.Tips and drinks are included and are readily available. This includes the quality coffees. We had a new cruiser in our party and she left with no bill. I warned her this is not usual. So, what is it like? Yes, the ship is not new or glamorous but it is clean and cared for. Our outside cabins were bigger than most and the wide corridors are also a pleasure on older ships. The staff are very helpful and accommodating. An infant and a toddler at dinner was no problem. Our new cruiser is coeliac and vegetarian. She enjoyed her special dinner menu and there were clearly labelled gluten free choices, including a breakfast station, in the buffet. Deck area was adequate with enough sunbeds and pool stuff. There was not quite enough drink service here. There was not masses to do in the evening. We didnt expect much English so it was fine and being a party of 7 we were not really looking for much, so I cant really comment on this aspect. Being a Spanish ship 1st dinner sitting is 7.30 and second is 9.45. The non-Spanish, and there were a fair few of us (estimate was 30%) went for the 1st. So after dinner was drinks,just a few or more, and some music. . That was fine for us. The kids were welcome too. We made the theatre once. It was a bit odd but OK- Dancing and singing with Spanish commentary. There was a children's club but my daughter was not impressed by it and the kids only went the once. Cant say that I thought language would be a problem and it may be better for older ones.There was more of a structured programme for the 3+. Ours were 2 and 9 months. Food was great for a week. There was a gala dinner one night and a single menu for the rest of the week. Just about enough choices and well cooked and presented. The buffet was also varied and the Spanish options added to this. There was enough seating room here too, which doesnt always happen on cruise ships. This was an economical trip for all of us and we felt well served.There was no hassle to spend and tips really are not expected or sought..We didnt see a photographer above once. We were served readily and we experienced absolutely none of the animosity toward non-Spanish that others have reported. Staff were interested in us. Maybe they dont like rude folk? Iglu booked our flights and transfers and were great too. A good holiday for all and we would have no hesitation in going for it again. Reviews often emphasise the downsides but apart from the limitations I mention above we didnt really have any. I could think of some I suppose but they dont jump out at me, except the couple of short day stops in Malta and Cagliari when we had no time for much. It was cheap and very cheerful. Title said it all really. Read Less
Sail Date October 2019
We chose this cruiser for the itinerary and the low price which included a basic beverage package, Cabin was dated and the wallpaper worn but the mattress was good, the linens fresh, the plumbing worked and everything was clean. Staff ... Read More
We chose this cruiser for the itinerary and the low price which included a basic beverage package, Cabin was dated and the wallpaper worn but the mattress was good, the linens fresh, the plumbing worked and everything was clean. Staff were friendly throughout. Food good with reasonable choice. Excellent al fresco dining aft of the buffet with great views. Entertainment OK for a small ship. Few other activities. Nifty little library with comfy chairs for a quiet read. Good card and game room. Tiny Casino. Hots tubs aft away from the pool area. Good sun loungers with refreshingly little 'hogging' which is endemic on American ships. Food was surprisingly good with excellent soups and good fish and pork selections. A clean and comfy ship without the modern 'bells and whistlers' all of which I can do without. Efficient disembarkation and boarding at ports. No special shuttles but most ports had public transit. Spanish passengers in the main but all crew spoke English and major announcements were in English too. Relaxing, enjoyable and at a great price. Read Less
Sail Date September 2019
We have been on 31 cruises but this was our first time on a Pullmantur ship. We liked the idea that it is a Spanish cruise line since my husband speaks Spanish fluently. The cruise price included gratuities and all beverages so it was a ... Read More
We have been on 31 cruises but this was our first time on a Pullmantur ship. We liked the idea that it is a Spanish cruise line since my husband speaks Spanish fluently. The cruise price included gratuities and all beverages so it was a better value than a hotel. The itinerary included two Greek Islands that we had not been to before. Pullmantur's Horizon is an older ship but the maintenance was good. Our deluxe balcony cabin was very comfortable with more closet space than many newer ship. The room steward was exceptionally good to the point where we tipped him even though the gratuities were inclusive in the cruise price. We found the food to be quite good. The first day we walked into the buffet for lunch and I went to the hand sanitizer machine and put my hands under it, pushed a button, and felt really stupid when a pat of butter fell into my hands from the automatic butter dispenser (clever machine). Other reviewers have commented that there was no butter served but I found it the first day. In the dining room each table had a bottle of virgin olive oil which was perfect for dipping the rolls and delicious breads that were served. My husband is not an adventurous eater, but he always found something on the menu that he liked. The entertainment was good. One night the production staff did a Mama Mia/Abba show that was so good that we skipped dinner and sat thought the second (repeat) show. We went to most of the musical shows and found them to be delightful. Even with my minimal understanding of Spanish, I understood the humor. It was Easter Week and the ship was loaded with young students. The morning music poolside was more upbeat than we preferred with our first cup of coffee, but other than that, it was fun to see the future cruise addicts enjoying themselves. The bar staff at the pool bar we kept very busy, but the students were well behaved and respectful. It was a treat for us to be able to go to any bar and get a soda, beer or cocktail without a charge. I liked the Cava and house red wines. We met interesting people from Europe as well as from South America and the Caribbean. It was a relaxing with no pressure to buy things or to tip. We would definitely cruise with Pullmantur again. Read Less
Sail Date April 2019
Cruising arround Canari islands is interesting. Instead of port Agadir in Marocco, I would rather stop on any other Canari island like Fuertaventura, or La Gomera and maybe the stay in ports could be a bit longer. The ship allready ... Read More
Cruising arround Canari islands is interesting. Instead of port Agadir in Marocco, I would rather stop on any other Canari island like Fuertaventura, or La Gomera and maybe the stay in ports could be a bit longer. The ship allready shows its years, there were necessary coloring during the cruise, which was probably urgent maintenance work, nevertheless the cruise was comfortable and smooth. Service at the Atlantico restaurant was excellente and choice of food very interesting. Especially I like the choice for vegetarians and the varaity of fishes. Maybe more salads should be included in menu at Atlantico, because in Buffet windsurf there was really a larger choice. So if you want some salad, you must go to 11th deck. But the service at Salon Rendez-Vous was a little bit on average, lazy and bossy server woman was talking nad laughin' arround with spanish guests, neglecting guests of other nationalities to wait for their other and to get it at last. Read Less
Sail Date March 2019
Just back from an enjoyable week on the Zenith. The staff on this ship make the experience very enjoyable. Smallest ship we have been on, but that made it all the more friendly as bumping into the same people regularly. Spent most ... Read More
Just back from an enjoyable week on the Zenith. The staff on this ship make the experience very enjoyable. Smallest ship we have been on, but that made it all the more friendly as bumping into the same people regularly. Spent most evenings in the casino and bar, as this is where we found the most English entertainment, lovely gentleman on guitar and trio group, excellent variety of songs, no night the same. Finished off with a bet in the casino, lottery lady was lovely and treated us all like royalty. Enjoyed our late dinner sitting at 9.45, Benito and Caesar were excellent in their job and again made us feel very special every night. Menu had a section that was the same every day and specials that were changed nightly, cannot fault the quality of food. Plenty of sunbeds around the pool and upper level, some lovely sun traps around the rear of the ship. Cabins had plenty of storage and large shower, a bit tired looking. English channels available on the TV as well as movies available. Overall a great experience. Read Less
Sail Date March 2019
We have been on a number of cruises and we tend to select by itinerary and price rather than cruise line and have been on RCI, Princess, MSC, Oceania, Azamara and HAL. We selected this cruise to give us the opportunity to have some ... Read More
We have been on a number of cruises and we tend to select by itinerary and price rather than cruise line and have been on RCI, Princess, MSC, Oceania, Azamara and HAL. We selected this cruise to give us the opportunity to have some warmer weather and there are not many lines cruising in this area.Cost was also attractive. Pullmantur focus on Spanish speaking markets but all staff speak English, announcements are in Spanish and English, menus are in Spanish and English, daily programme is in English, there are 3 English speaking channels on the TV ( bbc news and 2 entertainment channels primarily US shows) plus a couple of movie channels which could either be in English or Spanish depending on the film. The evening shows were mostly musical and ranged from very good to disappointing - the quality of dancers and singers as good as any other line but musical interpretations could be a bit bizarre. We watched about half of them. Singers and musicians in bars were all very good. Standard of food in main dining room was good without being great - we have had better. Portions were adequate but not large, after the meal we were not hungry but were never stuffed. Menus are Spanish based so do not expect usual UK or US staples. There is a fixed range available every night plus daily options that changed. Burgers, plain chicken, steaks, chips, do not feature on either menu - although there was a small fillet steak on gala night. Gala night has a fixed menu with no choice with some tapas to start and then three courses. Coffee is not served in dining room - similar to MSC. Dinner was either 19.30 or 21.45 and didn't seem to be anytime dining. They put English speakers together usually table of 6 but were a few 2 seat tables and some larger tables. You could pay a supplement if you wanted lobster or steak or a few other options. Buffet was similar to most other lines with courses variously hot or only warm with roasts available at lunchtime, also pasta station who would stir fry meat and veg and mix with pasta of your choice and you add sauce. Pizza was also available. There were separate children and gluten free sections. There was a grill open during the day when buffet closed with hot dogs and burgers and a couple of other options. Room service was available but there was a charge.We never felt the need to use it. Breakfast could be taken in dining room or buffet and were both similar with usual selection of cold meat, cheese, bread, fruit, yoghurt as well as hot options of eggs (fried, scrambled, boiled, omelette) streaky bacon, sausages (could be chorizo, Frankfurters or 'proper'). Would equate to a standard 4 star UK hotel other than absence of back bacon, hash browns and beans. All inclusive included red, white, rose and cava wine ( only one variety of each), spirits mostly local but included Grants whisky and Gordon's gin along with other standard brands or local varieties. Cocktails were also mostly included e.g. Mojito, pina colada, tequila sunrise. Local beer also included as were soft drinks from bottles e.g. Coke, Fanta. You could pay 1 or 2 euros each time for premium spirits, beers, wines, other cocktails soft drinks in cans but most people seemed to be happy (as we were) with basic option or you can opt to upgrade your package to include premium drinks for, i think, 14 euros per day. Cappuccino, lattes etc from baristas were also included as standard. Service was excellent and much better than on many of our other cruises where we were paying for our drinks! During dinner wine was constantly topped up by the waiters. Mineral water was free by the glass but if you wanted a bottle you had to pay for it. Room was made up in morning only.Standard of housekeeping was very good. We had a balcony and were happy with space and storage and no worse than other lines. Excursions were very good value (probably best we have seen) and were in Spanish and English.There was no information provided about ports of call so you either take their excursions or do your own research. Because their excursions were such good value we took them on four of our ports rather than looking elsewhere as we normally do so cannot really comment on availability of shuttles but don't think any were provided. The ship itself is old and in places worn so do not expect shiny attriums and speciality restaurants (there weren't any). Fittings and wallcoverings showed age but cabin was however well maintained and clean. Bed was comfortable. We only had hand luggage so walked off ship shortly after docking so disemarkation for us was simple.We also pretty much walked on at embarkation. Dress code was relaxed and on gala night there were only a couple of black ties - UK cruisers - most wore smart trousers and shirts with a few ties and ladies smart dresses and tops rather than evening gowns. All in all we were very pleased with our cruise and would happily go on another cruise with Pullmantur Read Less
Sail Date January 2019
The staff made it awesome! Special Thanks to Alberto, Marco (Restaurant) & Carlos (bicycle) who Made our holiday GREAT! The All inclusive drinks were more than enough, with Good coffee & Nice cocktails :) Rooms are okay, ... Read More
The staff made it awesome! Special Thanks to Alberto, Marco (Restaurant) & Carlos (bicycle) who Made our holiday GREAT! The All inclusive drinks were more than enough, with Good coffee & Nice cocktails :) Rooms are okay, big enough but a little old fashioned. Food is better than expected, extensive and Good quality at the buffet. The choices at the a la carte restaurant are Good! Even for a vegetarian! But again, the staff Made the experience awesome!! We embarked at Kashab, fujara and muskat. Cute villages, were you have to do an excursion, otherwise you”ll wonder around with not much to do. So! Go cycling!!! Carlos and Joel do great tours, with a lot of fun and sightseeing :)) In Abu Dhabi and Dubai is So much to do! Just take a cab and drive around these imposant cities! In forehand we did not expect much (went cruising before on Costas and H-A-line) but this cruise with pullman, was Really Nice! But again: you’ve Gotta love the staff!! :) Read Less
Sail Date December 2018
From Sep 17 to 24, 2018, we took a 7-night, all-inclusive Greek Island cruise on Pullmantur Cruise Line's ship Horizon. We chose it for stellar itinerary, smaller ship, and price--and loved it. Pullmantur is based in Madrid; 90% ... Read More
From Sep 17 to 24, 2018, we took a 7-night, all-inclusive Greek Island cruise on Pullmantur Cruise Line's ship Horizon. We chose it for stellar itinerary, smaller ship, and price--and loved it. Pullmantur is based in Madrid; 90% of clients are Spanish. Horizon's an older ship; sun loungers, cabins, furniture could use an upgrade. But for the price we found it fine. We've been on Regent and other ultra-luxe venues and while they're glorious, trips like this cost 3 or 4 times as much--some for a lesser itinerary. [Photo 1: Pullmantur Horizon from dock] [Photo 2: Horizon Pool & Sunset We used the money saved to book a whole second week in Greece on land--in Naxos and Athens--plus two great private excursions from Athens, before and after sailing. Before sailing on Sep 17 we visited the Temple of Poseidon & Cape Sounio Beach, 45 minutes south of Athens, and on Sep 24 we saw the Corinth Canal. We boarded Horizon at 4 pm in Athens' port of Piraeus after a wonderful morning at Cape Sounio Sep 17. Check-in was a breeze. We walked out of our cabin 1058 and steps away found an ocean view aft lounge on Deck 10. Then, right upstairs on Deck 11, delicious snacks and drinks awaited in the ship's buffet and aft Ocean-view Grill. In fact, there were ocean-view rear decks on all four top decks 9 thru 12, with quiet sitting space, sunsets or moon rises--often empty except for us. [Photo 3: Deck 10 Aft Lounge] [Photo 4: Deck 11 Aft Ocean-view Grill] At 8 pm we sailed for Mykonos, Volos, Chania (on Crete), Santorini, Nafplio (aka Nauplion), and back to Piraeus. Kudos to Pullmantur for a great schedule: each port was more stunning than the last. We'd go ashore, say “We want to stay here a week, it's so gorgeous,” then at the next port, we'd say it again. By Day 4 we were in “beauty overwhelm.” On Horizon, with only 1,820 guests, we always found loungers. Maybe not at the pool Deck 11, but there was always both shade or sun on the large wrap-around Deck 12 (if starboard was in the sun, port was in the shade, etc.) With fewer cruisers, it was easy and relaxed to disembark and re-embark. Yes there's only one pool; I prefer that larger space. But yes, it's a European ship, so people smoke almost everywhere outdoors (never indoors). Yet with so much open deck, we always found loungers away from the smoke. Whatever seating you want, just keep walking around Deck 12 and you'll find it. European set dining room times are late: 7:30 and 9 pm. But from 5 to 7 pm, drinks at the pool bar and buffet bar flowed, and we always found food at the aft Ocean-view Grill, Deck 11. Did I mention “all-inclusive”? Our ocean-view cabin with large window (not a port hole), all-inclusive dining, unlimited beer, wine, cava (good dry Spanish champagne), well drinks, coffees and all gratuities, came to $3,000 grand total for two, as a special from Vacations to Go. So we sprang for the highest level of trip insurance, another $396, which also covered airfare. [Photo 5: Our cabin #1058, Deck 10, Superior Oceanview, Midship] No one ever asked for our drink cards or any payment, and no tips. We tipped anyway because the staff were so kind, helpful, and honestly friendly; 98% spoke good English. Most staff were from Asia, Africa, and Latin America. Our cabin steward Dorian Gusman was terrific, and I loved our Mauritian waitress and Brazilian sommelier; I really regret losing my notes with their names Yes, Pullmantur announcements are in Spanish, and incomprehensible English. Yes, entertainment is in Spanish. No, excursions were not included, and no guarantee of English on any excursion–but we heard from English speakers that their guides happily translated for them. Anyway, we usually do our own excursions; more fun. And we just had no time for night life. We needed our sleep to rise early, visit the extensive breakfast buffet with all sorts of egg and cheese dishes—and love those chocolate croissants—and take it to the ocean-view Grill to eat (why stay inside?) Then get on with our day. Horizon had solid Spanish food in the formal restaurant and the identical fare at the buffet: lots of grilled meats and seafood. Plenty of veggie dishes, too. It's not haute cuisine; for that, one pays the luxe lines or specialty restaurants on larger ships. But we didn't care. We'd have a huge breakfast, never felt like lunch (busy running around port or sunning on deck), then enjoyed a large dinner with wine. Note: Horizon only had Greek food on the last night. So we bought "take out" dinners of moussaka in Mykonos and "lamb kleftiko ("stolen lamb”) in Chania, to take back to the ship. Destinations hopefully follow below. Tip: Before any Greek Island cruise, check each port's website and WhatsInPort to see how many ships will be in port, then do the advance homework to plan around any crowds or just stay on the ship at the pool. [Photo 6: Replica of Jason's Argo, Volos] [Photo 7: Fast Line to Oia, Santorini] Read Less
Sail Date September 2018
The pullmantur cruise was very awesome .There was a very good service An amazing experience, We had A lot of fun together ,it was a pleasure being a part of the pullmantur cruise. we enjoyed our selves very much .there were ... Read More
The pullmantur cruise was very awesome .There was a very good service An amazing experience, We had A lot of fun together ,it was a pleasure being a part of the pullmantur cruise. we enjoyed our selves very much .there were fantastic activities .Everyone was very friendly (including :the room service, the receptionist,the waiters in the restaurant , the photographer. ) We also enjoyed our selves in the swimming pool, the jacuzzi. There were very different kind of food which were very tasty if it was breakfast,lunch or dinner .it was beautiful looking at all the different dress codes from every day ,the parties were very fun .also it was very relaxing when you sat on the deck and just watching the beautiful blue sea water. sometimes you could see airplane passing from there .the entertainment group of the ship was very spontaneous so were the passengers too and the organization was top Read Less
Sail Date September 2018
This is a port-heavy cruise ideal for those whose primary goal is to get their first taste of the amazing Canary Islands as efficiently as possible and at an affordable price. The crowd was mostly 60+ and Spanish, with a sprinkling of ... Read More
This is a port-heavy cruise ideal for those whose primary goal is to get their first taste of the amazing Canary Islands as efficiently as possible and at an affordable price. The crowd was mostly 60+ and Spanish, with a sprinkling of other Europeans, however, all announcements were made in both Spanish and English and all staff could speak at least some English. Horizon is an older, mid-sized, refurbished ship, but everything was clean, everything worked properly and service was excellent. Food was plentiful and more than adequate in quality. A large selection of alcoholic and non-alcoholic beverages was already included in the cruise cost. Entertainment and activities were limited and often in Spanish only, but with so many hours in the ports, we did not really need them. The islands are amazing, but one must get out of the ports to appreciate their beauty. In Lanzarote, a ship-organized tour of the Lunar Landscapes of Timanfaya is a must. Other islands are best explored by taxi which are affordable and plentiful. Those who do not speak any Spanish would benefit from reserving English-speaking drivers ahead of time. Read Less
Sail Date March 2018
This cruise exceeded my expectations. Very good shows, rooms spacious and comfortable and the food was good. It is an old ship but very clean. Staff were excellent. The staff were very helpful and efficient. I would have preferred ... Read More
This cruise exceeded my expectations. Very good shows, rooms spacious and comfortable and the food was good. It is an old ship but very clean. Staff were excellent. The staff were very helpful and efficient. I would have preferred better internet facilities. The ones offered were expensive so I did not join. It would have been nice to join the internet for an hour. We booked a standard cabin for three adults. This was far too cramped and I got another cabin having paid a subsidy which I was glad to do. The ship was very clean and embankment and disembarkment were very easy and well organized. There were some announcements and I think I would prefer not to have to listen to as they were given first in Spanish and later in English. However, they did not bother me greatly as they were kept to a minimum. Enjoyable Cruise. Read Less
Sail Date February 2018
Decided on going into the sun for one week in February during the winter. We were looking for several land options but the cruise sounded actually better as you can see more destinations. We booked via a tour operator which also included ... Read More
Decided on going into the sun for one week in February during the winter. We were looking for several land options but the cruise sounded actually better as you can see more destinations. We booked via a tour operator which also included airfare and transfers, so in all the package with also the Pullmantur "all inclusive" made this offer a great bargain! Embarkation can be hectic, in spite of pre-registration, you still need to sign forms. Funny as even the health declaration is forwarded via email to you, so all the nitty-gritty details can be done at home. Yes, the ship is 30 years old design, it is still a nice ship to sail on. There is maintenance and carpets have been refreshed amongst other things, but it is not sparkling new ship. Our cabin therefore was renovated but still unchanged in set up from 30 years ago. It is adequate and ok. An other example the gym is very small and not many machines are offered. We found only very friendly staff: smiling, happy people offering all your all inclusive drinks and food happily! There is also Cafe Mocka, a meeting hotspot, offering excellent espressos, caffe latte, cortados or cuppuchinos (luckily for me NO instant muck!). Breakfast and lunch are buffet style and during busy times even the main dining room is open and set with a buffet. For dinner the MDR (2 seatings) offers you a selection of a la cart specials (set ones) and along some daily specials of 2 starters/main/desserts. As the ship is Spanish focused, most food is geared to Spanish taste: paella for lunch along roasts of leg of lamb, etc. Gazpacho is one of the standard soups, excellent tuna steaks as a daily special or little filet steak for dinner during the gala. For us it was a eat as we consider this food as delicious. There are very few small tables (for 2 or 4 persons, most tables excist of 6 or 8 persons), so you will be asked to share the table. We asked the Maitre 'D and he provided a table for 2. Entertainment is also focused on Spanish guests, so there is dance band with live music for salsa and cha-cha style dances, a flamingo music style guitar player but there was also the main band playing with several different singers. Many nights they also sing & perform along a dance group at the theatre. The evening show is at 9pm and in between the seatings for the dinner. Most shows are really good, because all is played 'live'; like ABBA or Beatle night. There was also a Spanish story with music & dancing (nice) and a ballet based on recorded classical music (not so nice). But in all, the ship is alive with passengers amusing themselves and having a real good time at all outlets! There is a casino with gambling machines as I know them from the fairgrounds, where with little money you can gamble. Excursions are sold in advance and on the ship, it was easy to purchase tickets on-boards but remember, you need to be a crowd of at least 10 pax in order to receive a guide who will speak English on that tour. We have done our tours by ourselves: - Santa Cruz Tenerife: take local bus 910 to beach Las Teresitas and hired lounge chairs - Danta Cruz La Palma: as the island deserves a proper visit, we rented a car upon arrival at the terminal and drove to the other coast (60 mts drive), you can drive more around, we just enjoyed the scenic views and stayed there. - Sea day and enjoyed the sunshine, cafe Mocha and there was the gala night - Agadir, Marocco: we pre-arranged ourselves via a local hotel (Riad Villa Blanche) a transfer and enjoyed lunch and spa treatments after a visit to the market. - Arrecife, Lanzarote: rented a car at the pier and drove to the vulcano (45 mts drive). - Puerto del Rosario, Fuerteventura: due to wind and less sunny weather we walked around the town and visited a big shopping mall (best mall of all islands). - Las Palmas, Gran Canaria: we had 12 hours before the evening flight and booked a hotel on the beach (Sercotel Cristina Las Palmas) We would certainly do this package again but we heard that MSHorizon is going to be placed from Dubai same time next year. Read Less
Sail Date February 2018
This was an attractive cruise both price-wise and because of the itinerary. The boarding process went very smoothly. The cabin was well-appointed. We had a balcony which I would always recommend. Because this is an older ship, it is in ... Read More
This was an attractive cruise both price-wise and because of the itinerary. The boarding process went very smoothly. The cabin was well-appointed. We had a balcony which I would always recommend. Because this is an older ship, it is in need of maintenance occasionally which happened with our toilet (wouldn't flush) on three occasions, the water out of the tap on the last day was rust-coloured and our curtains came off the rails. In each instance a maintenance person was on the problem within five minutes. It was very impressive. The carpets in the cabin hallways were worn and in need of replacement. Everything else was in very good order. The food was excellent with many options at each meal. The dress requirements for the dining-room were not really enforced which was to our liking in a hot climate. What was most impressive though was the crew. We had only 650 guests for a crew of 650. Normally this cruise would have up to 1850 guests. So, the service was impeccable. We like to get to know our crew and what was remarkable was that almost all of the staff had been on that ship 5 - 20 years. It spoke volumes about the cruise line. Most of the entertainment was in Spanish which we did not speak and was geared for a somewhat younger crowd. We did not visit the disco or see a show. The pool music was disco/pop. What surprised me though was that there were no options for Spanish lessons which we would have jumped at. Here was a missed opportunity. The gym had several machines that needed maintenance. Our shore excursions were private so that we could speak to the guides directly. Disembarking was equally smooth and effortless. They seem to have that well-organized. I would definitely book a Pulmantur cruise again. Read Less
Sail Date January 2018
We are an American couple in 40s with a lot of travel experience between the two of us. I booked this cruise because I liked the itinerary of Canary Islands and Morocco. For $600 USD per person, you can't really complain. SHIP ... Read More
We are an American couple in 40s with a lot of travel experience between the two of us. I booked this cruise because I liked the itinerary of Canary Islands and Morocco. For $600 USD per person, you can't really complain. SHIP We knew this was an older ship, so no surprises there. It says it was refurbished in the last 10 years, but I'm not sure you can tell. The carpets, hallways, bathrooms, and dining rooms look dated, but everything is clean and works properly. Eleven decks, all the necessities you'd expect. Pick a different ship if you are expecting luxury. CABINS We had an interior cabin that was clean and more spacious than we expected, especially compared to our other cruises. Bathroom in particular was bigger, especially the shower. We could hear our cabin neighbors as there was no sound protection, and the TV was in an add position bolted to the nightstand desk, which meant if you were lying down you had to turn your head more than 90 degrees to view, but no complaints other than that. Everything was clean and worked. FOOD Hit or miss. For our formal dining we were seated at a round table with several other passengers who had arrived that day. It took about 1.5 hours to complete the 3 course meal, and it was very slow. Same staples in the menu daily, then the specials would change. We liked the ceasar salad, mushroom risotto, the lamb (it did not say wrapped in bacon but came that way), and the chocolate mousse. Eventually we got tired of the slow service and checked out the buffet. Buffet didn't always have enough seats, though you could sit by pool or outdoors if the weather was conducive. Very hit or miss. Exact same salad bar every time. Soups were odd. Meats could be full or gristle and inedible, or the best thing you've had lately. It all depended on how it was cooked or which slice you got. We had some very good lamb, turkey, and pork. We had some inedible beef and overcooked fish that we ended up wasting. We liked the pizza, any kind of waffle fries or thinly sliced potatoes, beets, tortilla wraps, and salmon. Their fries (unless waffle fries) were always soggy, the mashed potatoes was swimming in a crazy amount of truffle oil, and sometimes their veggies were super bland. DRINKS We bought the upgraded bracelets. Nothing to write home about. Americans will probably not appreciate the lack of coffee and cappuccino at lunch, etc. We had to go to deck 8 to get ours, even with breakfast, even though we had the bracelets. The wine was okay, mixed drinks a bit dull, nothing to write home about. GUESTS International, all ages, couples, solos, families. Announcements in Spanish and English. SERVICE Varied. Great at the front desk and tours, great with cleaning cabins. Food service was lacking. Very good at clearing empty plates, often hard to get another utensil or a drink. PORTS and EXCURSIONS Gran Canaria-Easy to get a taxi, we found a better deal and did our own. Local all day tours start around $30 Euro per person. Tenerife- easy to catch a taxi, we did our own local tour as value was better. Las Palmas- medium to get a taxi, we did our own tour. Agadir-probably best to do the group excursion or negotiate taxi rates up front as they don't have meters. Quite a walk to get the the first taxi stand. Lanzarote-way easier to do the group tour, we did the Timfanaya National Park for around $38 EURO per person and it was well organized with a nice coach, no problems. Fuertaventura- either way you'll be fine. ENRICHMENT No comment, we didn't partake. ACCESSIBILITY Elevators are small, and folks with wheelchairs and strollers looked like they might be having a hard time negotiating that small of a space. Read Less
Sail Date December 2017
We chose this cruise as it departed from Málaga Port. We had received our luggage tags from our agent with our documents a week prior to the cruise so they had already been filled in - with the visa and health forms - so it was just a ... Read More
We chose this cruise as it departed from Málaga Port. We had received our luggage tags from our agent with our documents a week prior to the cruise so they had already been filled in - with the visa and health forms - so it was just a matter of dropping the luggage off to the staff. This was very quick and easy. Embarkation process in the terminal could have been more efficient - there were numerous staffed desks but it took approx. 1 hour queuing to get through the lines to the desks ! It didn't help that the staff "managing" the queues appeared to be unaware of where the queues started and finished...this meant that people who were at the "back" of the queue were directed to a new desk opening while those already queuing ahead of them were "stuck" in the queue and just had to wait.! There was a desk for those who had "checked-in" on line...where you could also choose your embarkation time..but...you still had to go into the queue to get to that desk..so complete waste of time to check in on line..and you still had to repeat check-in process at the desk.!! As cabin numbers are allocated on the paperwork ahead of check in - it would have been a lot more efficient and less confusing for clients to check in to desks or areas by cabin number. The ship held numerous security drills for staff so it felt good to know they were prepared if the worst ever happened..although if you were sleeping it was a bit of a rude awakening to the sound of the sirens! The ship is not new...and there is a slight feeling of it being an older lady of the sea..but the staff appear to work hard and maintenance and cleanliness were not a problem. Just do not compare it to the big luxury cruise ships - it is what it is.. Pullmantur is a Spanish company and so the on-board entertainment is Spanish focused .. however most entertainment could easily be followed (or had reasonable translation into English). The SPA was small and compact but offered a good selection of treatments. There are different offers and discounts available during the cruise so look for those for value. There is a hairdresser available but as they wish to promote their treatments then a simple wash and blowdry is quite expensive and I'm sure more people would use the service if priced at onshore salon prices. (43€ for a shampoo, condition, 5 minute head massage (during the shampoo and condition) and a quick slick of eye cream and a brush with some bronzing powder was a bit much). There was a cooking demonstration on one of the days at sea which was extremely popular..this was really the only time that the presentation could have been better...lots of people meant that it would have been better held in the Theatre but..otherwise a great session..and the food samples were very popular.! The majority of the staff in the bars were very polite, cheerful and helpful. The staff in the main restaurant - at least at our table (number 27) were excellent.. There is a Gluten and Lactose Free Menu for those who require it..and a couple of times other diners wanted to order Gluten Free for variety. (especially the steaks). :) The main menu offered a reasonable selection but at times the quantity of the main course was a bit on the small size for the men with larger appetites. We were on the Zenith last year and the food was better (mainly as sides of vegetables and potatoes were a standard offering..none this year). The buffet and grill offered a selection of cold starters, hot mains and basic desserts each day..you could usually find something but after a week it does get a bit boring.. As usual there was a selection of shore excursions available. Information sheets in English were left in the cabins each afternoon. If no excursion was chosen you could still go ashore and just potter about the local town. NOTE: Do check in time to book coach transfer tickets as except for Livorno they all had to be prepaid and prebooked...not available on the day - some Ports are 30 minutes walk into the nearest commercial area. On this ship there is the possibility to download the Pullmantur App - whilst it is to find out information about Pullmantur Cruises it also provides information on daily activities, the layout of the ship and...something which is not promoted..offers a WhatsApp type service from guest to guest. This is idea to find people if they are not in their cabins as you can "check-in" your location. It works without internet so really handy. Disembarkation was extremely efficient - leave luggage outside cabin before 01.00hrs - receive copy of invoice for any spending on board during the evening - if you have left credit card details and invoice is correct..no need to do anything except wait for your colour code to be called and make your way to terminal..pick up luggage waiting for you and that's it! All in all an enjoyable cruise - if available again from Malaga - and different ports of call (this time it was - Málaga - at sea - Porto Torres (Sardinia) - Cittavechia (Rome) - Livorno (Pisa & Florence) - at sea - Alicante - Málaga) then I would consider it. Ratings are based comparing what I would expect at an all inclusive hotel. Read Less
Sail Date October 2017
Given the great price of the cruise and the age of the ship, we were ready for anything. But this was a great cruise. The outside of the ship is well weathered, but the inside was great - easy to navigate and plenty of good places to hang ... Read More
Given the great price of the cruise and the age of the ship, we were ready for anything. But this was a great cruise. The outside of the ship is well weathered, but the inside was great - easy to navigate and plenty of good places to hang out. The ship is small, and less than one thousand passengers on our cruise, but it was homely and friendly, and even though the primary language is Spanish it was easy to feel part of the atmosphere. Its not going to compare to the larger US based ships, but we're seriously considering a return cruise to do the alternate itinerary. The highs were the itinerary and the friendliness of bar and entertainment staff. (The included beverages were quite extensive - you have to drink a lot to make the $70 total drinks package worth it. The extra charges on premium beers and wines amounted to $1 or $2 per drink,) We had cabin 1107 - a family balcony. Cabins are only cleaned once a day, but our cabin steward Eduardo was great. Bathrooms are small. Balcony was weathered, but useable. Buffet dining surpasses any ship I've been on (we've done most mainstream cruises). The buffet area is compact but complimented by two covered terraces on the back of the ship. The dining room service was good, the food was often the same as served in the buffet. There is no late night food anywhere on the ship. Morning coffee starts as 7 p.m. Food service closes at 10 a.m. 2nd dining however is at 9.30 p.m. Embarkation was superb, however getting in and out of Dominican Republic is something else. If you stay for more than 24 hours you have to buy a $10 tourist card, plus pay $20 import tax before boarding the ship. Prepaid shuttle from airport to ship is the best way to travel, then take a Santo Domingo excursion on the last day. Ship leaves at 9 p.m. and gets back at 9 a.m. Everyone was off by 11 a.m. Enrichment activities were limited. My partner did the yoga class on four days. No art auction, no hard selling. There was a cooking show in which both cruise director and captain participated in. There were daily craft workshops and spa seminars. The Entertainment team and Animation team were outstanding. Only one show a night in between 1st and 2nd dining, but three of them - the Halloween show, the Abba show and the Rock Never Dies were great. Lots of interaction between crew and passengers. Neither of us speak Spanish but rarely did we feel excluded. Staff remembered us through the week. The coffee lounge was a great hub. Most of the specialty coffees are included, as are cocktails and some wines and liquors. Disco seems underused and didn't start until 11.30 p.m. Theme nights every night - Gala (one formal), tropical, terror, white, black & white and rock. Great itinerary - Martinique, Barbados, Grenada & St. Vincent. We booked the Island tour in Barbados, and Spice & Rum tour in Grenada. Great fun. Wished we'd have done an excursion in St. Vincent. Beware - excursions are in Spanish, however English is the first language for the tour guides - a bizarre scenario. (Martinique is French). Best value for money. Wide age range though not many kids. Singles rates are really good, therefore many single travelers on board. Read Less
Sail Date October 2017
This is our third trip on Pullmantur and have we have been very impressed with the quality for the price. For the last two trips we have booked room of Junior Suite or higher to get the advantages not only of more space but the Waves Club ... Read More
This is our third trip on Pullmantur and have we have been very impressed with the quality for the price. For the last two trips we have booked room of Junior Suite or higher to get the advantages not only of more space but the Waves Club amenities. Embarkation in Cartagena can be super chaotic with Pullmantur but with the advanced boarding with the Waves Class rooms this is avoided and you get on with minimal hassle. To avoid some of this check in online, print it out, and sign it. Then after you arrive go the line where your passports are checked. Colombian nationals will have to pay a exit tax, your passport is stamped but this is not immigration. Then get in line for immigration. The Zenith is a relatively small ship with around 1400 passengers and the junior suites are spread throughout the ship. There are very few balconies on this ship. Our room was a junior suite without a balcony and was a very nice size, bigger than an NCL mini suite, with full bath. There was a large flat screen TV but we never turned it on. Our only complaint is the room needed to be cleaned better, but once it was pointed out it was done quickly. The Waves Club was a small but nice interior area on the 8th floor, I understand it was the old "cigar lounge" when it was a celebrity ship. The room is dark without any exterior windows, but has a library feel with a nice ,marble fireplace and a big screen TV above it. My recommendation here are, if it is going to be a Wave's Club only area, you need to put in a card key entry. There were always people coming that were thinking it was the library, computer room, or games room. Also when you order a drink at the bar many times the person attending the bar has to go to another area of the ship to get the drink, leaving the area unattended. Just food for thought if Pullmantur reads this. The nightly shows were excellent for the size of ship. They are mostly in Spanish and there is very little English spoken on the ship other than the announcements, but if you need help the staff is multilingual. The buffet is recently remodeled and the food was very good. I can not fault anything there. In the back of the buffet there is an outdoor grill area for hamburgers and hotdogs as well as plenty of outside seating on that deck and the one below. That is one thing bout the Zenith, there is a lot of outdoor space. The main dining room was incredible. It was one of the nicer dining rooms I have been in on a ship. There was a piano player almost overnight, the service was very good, and the food was excellent. Remember the dinners are late. Early seating at 7:15 late seating 9:30 PM. The gym is very small, 3 working elliptical, four normal sized treadmills, two leg machines, and a four-sided multipurpose weight machine. There were also a incline bench and flat bench with dumbbells. It was just a very tight space and usually full. The spa, hit and miss. Spa manager a little aggressive with the sales pitch. The prices good. Massage, one good one not so good. The area is not super tranquil, there is a deck area outside the spa and three doors that go in an out of the area. Wish they could find a different area for the spa to be placed. We paid the $10 dollar/day charge for the upgrade in drinks. The canned Diet Coke alone was worth it, but Absolute didn't hurt either. We did all the tours on our own and have taken to getting resort passes for the bigger islands when we are in the Caribbean. So, I can't say anything about the Pullmanturs tour program. Overall, a great value for the money. Have patience in the boarding process, Have your expectations in check as it is an older ship but has been maintained well. This is primarily a Spanish speaking cruise, but there is always staff to help that can speak English if you need help. This is a family cruise, usually three generations and extended family. If you looking for a quiet cruise it may not be for you. Enjoy. Read Less
Sail Date June 2017
I chose the cruise because I wanted to cruise the Caribbean visiting places like Santo Domingo which I do not usually go to. The cruise was good, the food was good too. The staff were helpful and friendly. I was very disappointed that ... Read More
I chose the cruise because I wanted to cruise the Caribbean visiting places like Santo Domingo which I do not usually go to. The cruise was good, the food was good too. The staff were helpful and friendly. I was very disappointed that the Teen Club was never available for my daughter whenever she went there was some excuse or the other - "we have only boys today", "or we are dealing with the new children today.". Service was good in the photo shop and the Spa. However, dinner time service was the best and I must commend Waiter Mr. Julian Martinez and Assistant Waiter Mr. Santiago Assume who gave excellent service. I enjoyed the nightly shows with the singers and dancers. However the stand up show was disappointing to me as it was in Spanish and I am English speaking. My recommendation would be to pay more attention to the non -Spanish speaking passengers during the entertainment segments so that all passengers can have a better experience. Read Less
Sail Date April 2017
I wished to return home to the UK by sea and trains. The date and itinerary were perfect and half the price of the ferry. Having read some of the reviews I was a little apprehensive but was proved wrong. The cabin, staff and food were ... Read More
I wished to return home to the UK by sea and trains. The date and itinerary were perfect and half the price of the ferry. Having read some of the reviews I was a little apprehensive but was proved wrong. The cabin, staff and food were all excellent. I have used other cruise lines before as a means of getting from A to B rather than a cruise holiday, so my requirements are different from the usual passengers. However, I am very critical if necessary. The atmosphere was very friendly and casual compared with lines like Cunard and P&O for example, which I prefer. I ate in the main restaurant every evening and found the choice and quality excellent, including vegetarian. The wine in the inclusive drinks package was high quality and unlimited. Embarkation and disembarkation were fast and smooth. I will definitely use this ship again if possible and will look out for future itineraries. Read Less
Sail Date March 2017
We enjoyed our cruise of the Canary Islands on this cruise ship in January 2016. This may not be the newest, largest or most American-oriented boat in the fleet, but it is still providing a great cruise experience to its guests. It's ... Read More
We enjoyed our cruise of the Canary Islands on this cruise ship in January 2016. This may not be the newest, largest or most American-oriented boat in the fleet, but it is still providing a great cruise experience to its guests. It's a cruise ship like any other. There are some aspects that deserve special mention. (1) This cruise was "affordable" with a capital "A". (2) Upgrading is easy to do right after check-in. They actually encouraged it. Costs only 35 euros extra. (3) The soft drinks were included in the price. Never seen that on a cruise before. (4) Wait, it gets better -- booze is included in the price. Yes, you read that right. Wine, beer, liquor, liqueur, cocktails - all included. (5) The standard of food was very high. At times, it was superb. Better than you'd see on any other cruise ship. We liked the Spanish ambiance of the ship and the passengers. This was Spain, after all, and it felt appropriate during this itinerary. However, everything was in English too, and the ship felt international. No problems with smokers, or anything like that. The ports were great. At most, enjoying yourself was doable without booking an excursion. Agadir was a bit of a dud. The boat lets you off at an industrial dock. No local excursions available. For 10 euros you can get a cab to the beach though. The view from the Casbah is great. Arrecife in Lanzarote too. During siesta there is little to do. No local excursions. We ended up hanging out at the Grand Hotel. Agadir and Arrecife are places to consider an excursion. Or at least plan out in advance what you'll do at these two ports. We were pleasantly surprised by this cruise because the reviews here are not great. If I were you, I wouldn't let the (rather unfair) bad reviews dissuade you. Read Less
Sail Date January 2017
This was our first cruise and after reading the reviews in advance were a little worried, however the fears were soon dispelled. Our cabin(9006) was very comfortable and kept spotlessly clean. The food on board was excellent both in the ... Read More
This was our first cruise and after reading the reviews in advance were a little worried, however the fears were soon dispelled. Our cabin(9006) was very comfortable and kept spotlessly clean. The food on board was excellent both in the main restaurant and buffet. The ship was very clean throughout and the lounges and bar areas were well maintained. The staff were amazing - so polite but friendly and very happy to serve their guests. Getting off the ship in port was done very quickly and the staff always wished us a good day and hoped we would enjoy it. Getting back on they always asked if we had had a good time Ashore. Only small things but they create the right impression. The nightly entertainment was very good, from the shows in the main theatre to the small groups playing in the casino lounge. A special note about the staff,in the main restaurant. After being sea sick on my first day I could not eat my meal and the waiter asked if he could introduce a gentleman who could listen to my dietary requirements and try and formulate a menu for me but I assured him it was just "mal de mer" and I would be fine tomorrow! They were all so nice And very efficient. All in all we had a wonderful time and were sad to leave the ship. We have booked another Pullmantur cruise for 2017 and can't wait. Read Less
Sail Date November 2016
KEEP IN MIND When you decide to sail on the CDF- Croisiers de France Horizon keep in mind that it is an older ship, and by that I mean pushing 30. When you realize that it's not going to be as fancy and up to date as it's ... Read More
KEEP IN MIND When you decide to sail on the CDF- Croisiers de France Horizon keep in mind that it is an older ship, and by that I mean pushing 30. When you realize that it's not going to be as fancy and up to date as it's newer sisters you are not disappointed. Thankfully thanks to a CruiseCritic review I knew this. Boarding in Calais for our Midnight Sun cruise to the Norwegian Fjords was lovely. BOARDING Embarkation was smooth, we went inside the waiting area after getting out of our cab (after taking the train from Paris to Lille, then Lille to Calais after boarding a flight from JFK whew...) Check in was quick if not a bit confusing as most announcements were made in French but there were plenty of people to help. We stood up for the 30 minutes or so until we were able to board as the area was crowded and there weren't nearly enough seats for the people that showed up before the Noon boarding. Water was available and I assume restrooms though I didn't use it. They take passports at the beginning of the cruise supposedly for visas, however since all ports were in Norway a place for which Americans don't need Visas, I have no idea why they needed it the entire cruise. I've only had this happen on trips when visiting Egypt and Turkey and not for the entire cruise duration. That's that however, we picked them up the last day of the cruise and no one has stolen our identity as yet. ACTIVITIES If you don't speak French you'll probably not find a lot of activities that suit your interest, as there aren't a lot of activities happening compared to lines like NCL, RCCL and Carnival but if you're there for the ports and don't mind your main nightly activity being dancing or reading, you'll be fine. There is a daily list of activities delivered every night as on all cruises. It is available in English. CUISINE The meals were good. Not stunning, however I'm not a huge fan of French dishes so this plays into my thoughts on this manner. The foods that I liked, I actually loved. Everything was prepared well, the presentation was lovely and the included beverage package allowed for (French) house wine which was better than house wines on most other lines. BEVERAGES 'Tout Inclus' as they say. Alcohol is included. There are other beverage packages that let you upgrade, one for 5 Euro a day, the other 10. We didn't feel it was needed and the couple of times that I wanted something now included it cost me 2 Euros. That's it. Gratuities are something you can give to your favorite bartenders at the end of the cruise but there is no space to add that on the chit if you order a premium drink. Drinks included don't need to be signed for at all. Due to this package if you buy liquor on board in the shops you can take it to your room. Considering the fantastic price we paid, inclusive anything was amazing. Large bottles of water could be bought for 1 Euro, either singly, or in packs of 3, 6 or 9 and delivered to your room. TOURS We only took one tour that was ship sponsored the rest of the time we wandered around each place on our own. We took a bus tour to Mt Dalsnibba in Gerainger, it was fine but we expected hiking of which there was none, however the views were beautiful even though the fog was rolling in. The bus ride is not for people who are scared of heights, scared of sheer drops or who are motion sick. Especially the latter. An older woman sitting behind me on the bus apparently had too much wine the night before and decided that then was the time to be sick and burped her way up and down the mountain with a vomit finale (into a bag) still while sitting behind me. Needless to say if she'd fallen overboard once we'd sailed I wouldn't have felt too bad. SPA I had an hour long massage on the last sea day for 55 Euro. About a third of what I pay on other lines and even at home. 2o minutes on the head, 20 on the back and 20 on the legs and feet with no hard sell afterward. NORWAY Outstanding! The midnight sun experienced this far North in July allowed for stunning views while cruising and I only wish that I'd gone before. Every place was more beautiful than expected. The people are friendly, the food is good and I plan on flying back sooner than later to experience it for a lot longer than 4 days. With that being said I'd also take the Pullmantur/CDF Horizon to do the same cruise next July. I can't add photos here but I'll have some up on my Travel Xena website within the next few weeks. SIDE NOTES I didn't use the internet on board. We were going to buy a package but I use Project Fi as a phone service and had phone and internet service all over Norway and on the ship when sailing close to shore as we often were so I didn't feel the need. We were two of 10 Americans on board which we thought was pretty interesting. I had a chance to practice my French surprise people that I wasn't from Martinique but New York and make cruise buddies of passengers and crew. The was a laundry offer of 2 bags for 15 Euro or 1 for 12. Or 4 bags for 25 Euro. I opted for the one bag as my friend didn't have anything she wanted to send out and it was delivered the next day. All in all, despite it being an old ship, the service was great and the ports well chosen. I'd sail it again and give it a 4 of 5 for the following: Price Ports Customer Service Food Read Less
Sail Date July 2016
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