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27 Pullmantur Cruise Reviews

We chose this cruise because of the itinerary and the price. We got a balcony room for the decent price. The room was OK, but there was a vibration from the engine or from other mechanical part, that sometimes was severe and disturbed the ... Read More
We chose this cruise because of the itinerary and the price. We got a balcony room for the decent price. The room was OK, but there was a vibration from the engine or from other mechanical part, that sometimes was severe and disturbed the sleep. We complained to the customer service, someone came to check, he said that this is a known problem and left and that's it. Food was good, wine, coffee and some alcohol drinks were included. During the cruise the itinerary was changed and we had less time in Croatia and more time on the ship. The ship was boring, the entertainment was very boring (we don't speak Spanish). On the fifth day we decided to leave the ship and spend more time in Croatia and it was the best moment of the whole cruise :-). When we informed the customer service that we are leaving they behaved kind of weird in the beginning: they told us that it involves some kind of procedures and it is not easy and we have to pay 25 Euro per person per night (total 100 Euro) to leave!!! I came back in the morning, told them that we are leaving and refusing to pay, singed some form and left. Never again. Read Less
Sail Date September 2019
Zenith is an old boat, built in 1992 so with that in mind it was never going to be one of the newer luxury liners. The accommodation was adequate without being luxurious. With an older boat such as Zenith there are always creeks and noises ... Read More
Zenith is an old boat, built in 1992 so with that in mind it was never going to be one of the newer luxury liners. The accommodation was adequate without being luxurious. With an older boat such as Zenith there are always creeks and noises as the boat moves which can be disturbing for sleep if you are a light sleeper. On the question of the movement of the boat we both find that there was quite a lot of “swell” movement which would say to us as laypeople the stabilisers were broken or were not up to scratch. Secondly, the cruise line Pullmantur is mostly catering for a Spanish clientele and again with that in mind be careful about booking with them as of course most of the programs on board such as shows and all communications are mainly in Spanish. We had taken out a “Black Waves“ package which is the top package on board which gives you various advantages such as free Wi-Fi in a special part of the boat!, private sun deck, waiter service at own assigned restaurant table and free drinks from a drinks list throughout the cruise. No personnel could explain to me why the free Wi-Fi was not available in our cabin and throughout the boat which would be normal for that type of service on other ships. So when you want to use the Wi-Fi you had to visit an assigned bar! The downsides of the ship are more than made up by the staff on board who do a valiant job in difficult circumstances. We would single out particularly the “Waves Club” staff Juan and Jose and the restaurant staff Rey and I Mahdi and I would suggest that one tour which is worth doing if you are fit enough for it is one of the on shore electric cycle tours with Miguel and Nico. Overall, my recommendation would be there are other better international operators and offerings for the Canary Islands, Madeira, Agadir route. These would probably offer better value in a newer ship such as TUI Aida. Star rating 2.5 out of 5! Read Less
Sail Date November 2018
Very low overall level of service on the vessel. Poor control and management in the bars and restaurant. The same cocktail in different bars has a completely different taste. Dish cleaners did their work slowly and lazily. From the side, ... Read More
Very low overall level of service on the vessel. Poor control and management in the bars and restaurant. The same cocktail in different bars has a completely different taste. Dish cleaners did their work slowly and lazily. From the side, their discontent with all is noticeable. The general condition of the vessel is not satisfactory. Inside the elevators feeling very hot, the ventilation system does not work. On 4-5 decks, especially in the Lobby area, the smell of petroleum products is constantly felt along with the smell of feces. Being there is simply impossible. There is a lot of dirt and rust on the deck. The water collection system on the starboard side does not work, every day we observed a large puddle near the tables on the deck by the pool from the starboard. Attempts to pump out the water did not lead to success. The animation is low and weak. The animators themselves did not look attractive. The food in the buffet and in the restaurant does not differ delicacy and taste. It is monotonous every day and not presentable. Few fresh fruits, breakfast did not offer fresh vegetables at all. Day at sea is not needed at such a small cruise. A good alternative would be to enter the port of Marseilles or Toulon on the way, and not just hang out at sea with a speed 9 knots. No special entertainment on this day. This was our first and last cruise with Pullmantur. This cruise was chosen only because of the interesting ports on the route. At last, we will not recommend to our friends cruises on the Pullmantur vessels due to the poor general level of service. Nowadays there are many other cruise companies with interesting routes and better high service. Read Less
Sail Date October 2018
for the Itinerary - I never did the Greek Islands before, so this time I tried to "link-up" NINE Cruise Segments, starting on 1st October in ATHENS and finishing on 8th December in DUBAI. There were several "double" ... Read More
for the Itinerary - I never did the Greek Islands before, so this time I tried to "link-up" NINE Cruise Segments, starting on 1st October in ATHENS and finishing on 8th December in DUBAI. There were several "double" Segments through some of the Greek Islands, which gave me the opportunity to visit Ports twice or more = so that was a good experience. Unfortunately, this Ship caters mainly for the Spanish Package Deal Market, so everything is in Spanish - some Shows are (Only) in Spanish, and some of the English Announcements are hard to understand..... Whenever I book, I always opt for the cheapest INSIDE Cabin, so even though I had booked the 9 Cruise Segments on the same day - there were NO Upgrades - in fact I had to change Cabins after every Segment. What "riled" me, was one night when I wanted to eat in the Main Restaurant and ordered my Meal with the Waiter, I requested some GREEN Vegetables to go with the Meal, to which the Waiter flatly refused - NOT AVAILABLE!!! So after such a negative attitude, I took my meals at the Buffet Restaurant, where I could "help myself" to whatever Vegetables were available, even though many times only COLD Green Vegetables were there on offer. Another Negative point was, that the Dinner Plates were COLD, sand the food presented was also only "warm" or Cold - so I asked the Chef's there to re-heat the plate???? Which is not saying much for the quality of the Food or the Service. AND, the "COMPULSORY" Gratuity charge came to about 1000 EUROS!!!! With such a mediocre Service - this was a total RIP-OFF!!! Read Less
Sail Date October 2018
We chose this cruise as it was a fairly late decision to go on a Norway cruise, and the American cruise lines were sold out. We were a little worried that Pullmantur is a Spanish language cruise, but we never had a problem communicating ... Read More
We chose this cruise as it was a fairly late decision to go on a Norway cruise, and the American cruise lines were sold out. We were a little worried that Pullmantur is a Spanish language cruise, but we never had a problem communicating with any of the staff on board. Important announcements were also made in English, and we were provided English menus and daily cruise news. Entertainment is in Spanish, which we knew in advance, so we skipped it. Excursions are also in Spanish, so we booked our own independent excursions where we wanted. We had stateroom 5147, which had staterooms above and below it, so hoped for a quiet room. Unfortunately, we were very aft, and evidently above engines or thrusters. When they came on (middle of the night, and when docking and leaving), our entire cabin would shake very hard, and it was extremely noisy. Woke us up every time. It generally lasted 30 minutes or more, so very much disrupted our sleep. Stay away from any lower aft stateroom. Walking down the hallway, it seemed like the shaking and noise continued for at least another 8-10 staterooms toward midship. The stateroom itself had 2 sets of bunk beds. Beds were comfortable, although the pillows were very flat. We had two closets in the room, and plenty of drawers. Only seating was one chair by a small table; it would have been nicer to have a small loveseat. The bathroom was decent size, as was the shower. No cabinets in the bathroom, but there was a glass shelf above the sink. No problems with the toilet as some have reported. I only saw our stateroom attendant once. Rooms are only serviced in the morning or early afternoon, so if you sleep in and miss your time, you are out of luck. Service was more like any regular hotel. We did get one towel animal in the middle of the week. The room was clean, but the bathroom desperately needed a really thorough grout cleaning, and the tile on the floor was uneven. My major complaint with this cruise was the food. It was absolutely terrible. Almost everything was very overcooked, sometimes to the point where you could not even cut the meat. We had early seating dinner at 7:30. Late seating was 9:45. We were seated with the other Americans at our table of 9. The dining room food was never hot, lukewarm mostly. No coffee or after dinner drinks are served; you have to go to the buffet or bar afterwards for those. Dinner is 3 courses, an appetizer, entree, and dessert. There are everyday choices, vegetarian, and daily. Portions are very small, and entrees do not come with sides or veggies for the most part-just meat. There was a sugar free dessert choice every day except the gala dinner. The gala dinner was a set menu, you had no choice of anything on that 6 course meal, not even a sugar free choice (I'm diabetic). Out of the 6 courses, I only ate the soup, the rest was food I could not/want to eat (like the salmon in baby squid sauce-yuck). Most at our table started ordering two appetizers at dinner. You have to order your dessert with the rest of the meal, and no options to try something different if you did not like something. Most nights we went to the buffet to find more food as we were hungry after dinner-and saw our table mates there :-). I skipped two nights in the dining room too. The "hot"food on the buffet was never hot, except for the carving meat they had at lunchtime, and generally the soup. Sometimes the food was actually refrigerator cold, meaning the cooks had not even attempted to warm it up before putting it on the buffet. The best choices on the buffet were the salad and deli meat area. At breakfast, there was no omelette or made to order area. Everything was on the buffet only. The scrambled eggs were always soupy, and the fried eggs generally very overcooked. Best bets were the breakfast breads-croissants and brioche bread was always fresh-and the fruit. At lunch there was also a 4 item vegetarian area in the back corner-one item was always plain white rice. Gluten free breads were also available in the other back corner. The only fruit at lunch and dinner was a fruit cocktail, which was the breakfast fruits cut up. At dinner, the best choice was the pasta station -you could chose your own veggies and protein (varied between chicken, salmon, ham) which was stir fried for you, and then pasta was added. You put on your own sauce, generally marinara, pesto and/or alfredo. Since it was cooked individually it was always hot. Some days breakfast was offered in the dining room too, but it was also a buffet with even fewer choices. Lunch was only offered in the dining room on the sea day, as a buffet. There was no ice cream machine anywhere on the ship. Signs on the coffee/tea dispensers in the dining room said they were available 24 hours a day, but that was not really true, as they were not continually kept warm . The ship had all inclusive beverages, but the alcoholic choices were poor quality. You could buy an upgraded package with top shelf brands if you wanted. Also you could buy individual glasses of better wine at a reasonable price (3-4 Euros) if you wanted. Soft drinks were included, but only poured from 2 liter bottles, and were always flat. Generally the attendants poured out the entire bottle into glasses at once, so if you were not there at that time, it sat for awhile. The specialty coffees in the bars were all consistently good, and included in the cruise fare. We were mostly on time for all our ports. This cruise goes between Rostock, Germany and Trondheim, Norway. We started in Trondheim, but logistically it would have been better the other direction I think. Starting in Trondheim, our first port was Alesund on Sunday, and a lot of the town was closed, no port area car rental was open, and bus service was severely limited there. You could fly directly into Trondheim or take a 6 hour train from Oslo (scenic except the last hour). Plus connecting to a flight back to the US in Germany required an overnight somewhere as Rostock is several hours from Berlin or Hamburg. Docking in Rostock was in an industrial area, no buses nearby. A taxi to the train/bus station was 40 Euros. Luckily we bumped into friends we met on the ship and shared a taxi. All the taxis we saw there were minivans, so we managed to fit 5 of us and luggage in one taxi. If embarking in Trondheim, you DO NOT go directly to the ship. Instead you check in at the far end of the Clarian hotel near the ship. Signage for this is very poor, and wandering around in the rain with our luggage trying to find where to go was not fun. No one was interested in seeing our health forms or the bar code form we were emailed after checking in online. They also insisted on keeping our passports, which was unnecessary as we were not leaving the Schengen area on this cruise. One family at our table refused to leave their passports, and they were allowed to keep them. We took our own luggage on board, as we just had carry on luggage and it was already mid afternoon when we arrived and all staterooms were open. We also carried off our luggage at the end. Debarkation was from the 5th floor, our floor, so no hassle with the luggage on elevators. If you treat this cruise more like a ferry service and stay in a quieter room, you will probably not be as disappointed. Ports: Alesund: has a very nice art nouveau walking tour for $15, we also walked a few km to the aquarium which featured Norwegian sea life. Geiranger: We rented a car ($200!) from the TI and drove to Tollstigen, stopping at the Eagle Bend viewpoint, and also towards Dalsnibba. There are numerous buses that go to the viewpoints. Geiranger itself is very small. The TI only had a few cars to rent, so be sure and reserve in advance if you want to do that. Flam: We were too late to book the Norway in a Nutshell tours. Two took a bus to Gudvangen to do a kayak trip in the narrower fjord, and one a 2 hour Segway trip. Bergen: We planned to take the funicular up the mountain, but with 4 other ships in town, that was impossible. We walked up instead, a long steep walk with a lot of other people. At the top, there were tons of people, so no peace and quiet. There was shopping in the Bryggen area, but again wall to wall people. We found a quiet coffee shop and tried the Norwegian waffles. Not our favorite port, way too overcrowded. Stavanger: We split up and two took a ferry/bus connection and hiked up Pulpit Rock. We docked about 15 minutes late, so they missed the first ferry, which meant more people on the trail later, but still very nice. There was time to explore the old town a little. One instead did a Viking tour to see the 3 swords monument, iron age museum, and archeology museum. Also the petroleum museum was near the port, about a 10 minute walk, and was very modern and well done. Probably our favorite port. Read Less
Sail Date June 2018
The big concern is the sanitary conditions of the non flushing toilets. This should not be part of anyone's vacations nor my problem or should not have to deal with calling & waiting around due to repetitive toilet issues and ... Read More
The big concern is the sanitary conditions of the non flushing toilets. This should not be part of anyone's vacations nor my problem or should not have to deal with calling & waiting around due to repetitive toilet issues and running around looking for a working toilet in the middle of the night. This is not sanitary with overflowing toilets with feces and blood. This is not anything new to the crew on the ship and the comments made that it is and old ship and will be docked for an over haul in November. When we booked this cruise were never told the language was going to be ALL In Spanish. My travel agent was not informed either. We could not even book excursions because they could not guarantee us that it was going to be in English. If we had of known it was all Spanish we would NEVER have gone on this cruise line. What we were told once we were on the ship was they only speak English depending on how many English speaking people are on the cruise. This is the Caribbean why would it NOT be English? This trip was our 1st trip together as mother and daughter and possibly our last trip due illnesses and my mother being 80 years old. We have been on many cruises and never have experienced anything like this one. WE were hoping for fond memories of our time together as mother and daughter. This was not a great experience and not the memories we were counting on. we were not informed anywhere on line or on the reviews that it was not an English speaking ship. The bigger issue is unsafe sanitary conditions and all the inconveniences we experienced from the toilet problems with time wasted calling and waiting around. Read Less
Sail Date February 2018
The ship is old but clean, and it wasn’t Pullmantur’s fault that the weather was bad and the seas rough, at least reception gave out free sea sickness pills. The cabin was large, and the beds comfortable and food better than normal ... Read More
The ship is old but clean, and it wasn’t Pullmantur’s fault that the weather was bad and the seas rough, at least reception gave out free sea sickness pills. The cabin was large, and the beds comfortable and food better than normal cruises. Good dancers, and an excellent trip round Lanzarote due to a fab Brazilian guide. But, we were under the main restaurant and each night it sounded like a metal barrel rolling above our heads, and the ships engines were very noisy so most nights you woke up. We had first dining (7.30, second was 9.45). The one show was at 9, twice it was for Spanish speakers only, and 5 times the dinner overran the start of the show, once we waited 45m to be served. Hardly any entertainment in the day, most at night. Not enough tables for lunch. Bar staff at two bars rude. Drinks package as all inclusive didn’t, for example, include a gin and tonic, just a gin. The extra drinks package, at 90euros, didn’t include the ‘gin bar’. Things that you expect, eg transfers, or maps at the stopping ports, not included, neither are tips or port taxes which are hefty. It seemed a cheap cruise but actually it wasn’t. Hardly saw staff for first few days, actually thought the upstairs restaurant was self clearing, but that got better by the end. Staff looked fed up. So did the passengers. Queued up with other Brits to complain, which I have never done on a cruise before. WiFi, pretty expensive, didn’t work for over a day and no refund given. Asked for advice from reception re the ports, was told they don’t give maps or advice, check the internet. Problems with disembarking, confusing advice and was booked flights through same company which left at 7pm, was told it would cost another 25 euros per person to stay on boat, so left, got ordinary bus 7.50 e. per person, to airport. No one from my family, or others we shared dining tables with, would go with Pullmantur again. Have never said that about a cruise line before. Read Less
Sail Date February 2018
I choose this cruise to know greek islands and an oportunity to calm holidays with my wife. But unfortunately the cruise was a disappointment with accumulation of people in the pool, without conditions, not filled with cold water. For ... Read More
I choose this cruise to know greek islands and an oportunity to calm holidays with my wife. But unfortunately the cruise was a disappointment with accumulation of people in the pool, without conditions, not filled with cold water. For breakfast and lunch at times of us possessed no place to sit down and disfrutarmos the pleasure of living together as a family. Despite a few/some excellent employees got the bad impression of everything else and strengthening the lack of direct response to a passenger/customer who won't be back and will do everything to prevent other customers from using these trips. I effected an exhibition concerning occurred in 2017.06.10 in Mykonos that Pullmantur not took care to inform passengers and had 4 hours in the queue while waiting for transport to the boat more than 50 people, children, elderly and sick people. Besides the information that gave the old port of Mykonos to the new port where the boat was moored was incorrect and caused expenses and loss of time without being reimbursed. Best regards Azinhais Rosa Mr Read Less
Sail Date June 2017
Very slow embarkation process at Alicante but otherwise all seemed good; not many passengers aboard and the crew were very attentive. Next morning we arrived at Malaga and everything changed. About 1500 people came aboard, amongst whom ... Read More
Very slow embarkation process at Alicante but otherwise all seemed good; not many passengers aboard and the crew were very attentive. Next morning we arrived at Malaga and everything changed. About 1500 people came aboard, amongst whom were about 650 teenagers. Bedlam ensued and persisted till the end of the week long cruise. Complaints were rife and the staff dealt with them as best they could. We had no idea this was a regular occurrence until we went on the web following the cruise. Imagine how we feel reading the post above (and others) to discover the same thing happened in the previous month - to mention just one! Kids playing a banjo in the corridors at 4 am! Running up and down at all hours. A full volume disco that started at midnight and finished at about 4 am! Decks taken over by gangs. Pool taken over. The cabin needed a good refurbishment. It is an old ship, and it looks like it. Brown water in the washroom sink didn't clear for a day. In the dining room the staff were excellent, but the breakfast and lunch were buffet style and it was a complete bun fight. There were so many people jammed around the food area it was almost impossible to move. At the buffet on deck 11 it was a battle to find a table to sit at. The food was extremely good and dinner was excellent. The shops were very uninspiring, too. The tour to Rome was a great disappointment. We had been to Rome before and told the Tour Desk that we would only book if the guide spoke English, otherwise there was no point as the tour was quite pricey and we'd been before. "No problem, they all speak English," we were told. Of course the guide had no English at all and we and another couple (who had been told the same thing) sat there with not a clue what was going on. To compound the situation the aircon was broken on the coach. On the way back the temperature was 40C+, all the curtains were pulled shut to keep the sun out, all the young kids were moved to the shadier side and water was poured down their throats to stop dehydration. When we complained to the tour desk they didn't want to know, to the extent that we had to insist that we were given complaint forms to be sent to their Head Office. When we handed the completed forms in we were told that we couldn't write anything about the lack of an English speaking guide because in the small print it said they couldn't be guaranteed. They wanted me to rip the form up and just complain about the aircon. I refused, and insisted the form was sent off as writ. They took the form but we'll have to see whether I ever hear from the company. The entertainment was okay, not bad at all, but being performed by the same ballet group every night each show seemed very similar. Abba and The Beatles were the best shows. We have been on may cruises but this was the first one we did not enjoy. We have never complained about a cruise before. Never again with Pullmantur. Read Less
Sail Date May 2017
I have never been on a cruise before and my friends invited me to join them for this 7-day Mediterranean cruise. Boarding the ship at Alicante was a long process but as I have never been on a cruise, I cannot say if the time was unusually ... Read More
I have never been on a cruise before and my friends invited me to join them for this 7-day Mediterranean cruise. Boarding the ship at Alicante was a long process but as I have never been on a cruise, I cannot say if the time was unusually long. The first day aboard the ship was good but that changed the next day when approximately 700 teenagers boarded the ship in Malaga. Very few people slept that night as the teenagers were noisy in the hallways until early morning. Things did improve as the week progressed but security was kept busy dealing with all the complaints. It felt as if the teenagers had taken over the ship. The staff were professional yet friendly and very helpful. My cabin was roomy and clean, the bed was very comfortable and there was instant hot water in the shower. All bonus points. The breakfast and lunch buffet offered a great variety of foods. The challenge was to find a place to sit. I ate dinner every night in the dining room and the food was for the most part delicious. The wait staff were excellent and really added to the experience. There were two shows every night in the theatre but I saw only one, a tribute to ABBA, that was very well done and entertaining. The excursions did not live up to their descriptions. The ship was late docking in the ports the days of the excursions which meant a delay in boarding the buses. The first excursion was a big disappointment as we did not see what we were supposed, i.e. the wine resort in Sardinia. I would not travel with Pullmantur again and never when there is a school break. Read Less
Sail Date April 2017
Friends booked the cruise from Santa Cruz, Tenerife and we decided to join them. The travel agent in Puerto Santiago told s that only 6 cabins remained on sale so we booked an outside cabin costing €1240, two days later an English ... Read More
Friends booked the cruise from Santa Cruz, Tenerife and we decided to join them. The travel agent in Puerto Santiago told s that only 6 cabins remained on sale so we booked an outside cabin costing €1240, two days later an English website offered a selection of cabins some £300 cheaper. We complain and given a small rebate and the promise that we had been upgraded. Our cabin 9033, had a lifeboat blocking the entire view, we should have booked an interior cabin at a substantial discount. I have written with photographs to the travel agent and Pullmantur without any response.The food and catering staff were very good but the reception staff ignored my comments. The ship is in reasonable condition for such an old one.The entertainment was as good as we have ever seen aboard ship, excellent variety of shows, good for English even though this is a Spanish company. Read Less
Sail Date February 2017
I took a cruise that was to take me to La Romana, St. Maarten, St. Lucia, Antigua, Barbados and Grenada. First disappointment: without any explanations, the stop at La Romana was cancelled. the company decided to give USD 100 per ... Read More
I took a cruise that was to take me to La Romana, St. Maarten, St. Lucia, Antigua, Barbados and Grenada. First disappointment: without any explanations, the stop at La Romana was cancelled. the company decided to give USD 100 per cabin. On one of the islands, the stay was cut for three hours, also no explanation. I purchased an internet package consisting of minutes, but the account was charged based on megas, meaning you very quickly used up the "minutes" you had purchased. a rip-off. Second rip-off: the beverage package. Half of the listed beverages are not available. The cruises organized by the ship are disastrous and expensive. When you complain, you are exposed to a Spanish lady at the tour office who treats you in a disrespectful and rude manner. The food served on the ship is nowhere near the gastronomic experience of other ships (i.e. Royal Caribbean, Norwegian, Celebrity), it's very normal food to calm your hunger. This is a Caribbean cruise, but no seafood (shrimp, smoked salmon, etc.) is ever served. The menu is oriented for the large percentage of Spanish passengers that are on board. The "night with the captain" is another deception. You are to dress elegantly and are then sent to and seated at an auditorium, where you listen to the captain on the stage talk and introduce you to part of his staff. Then you can have your picture taken with him (picture for which you have to pay). And then the event is finished. We were charged USD 108 per person for a so-called "service tax", which we assumed was the tips you are supposed to give. But this is not so. We were told that we were free to give tips, so I have not idea what that money is for. I got no answer when I asked why we were given a 100-dollar-compensation per cabin, and not per person, if the service tax was charged per person. Nobody would give me an answer. Summarizing: a very disappointing experience with this company, which I will not recommend to any of my circle. For the price I paid, I could have gotten twice as much service on another cruise. This is no luxury cruise at all. Read Less
Sail Date January 2017
We saw this cruise advertised in the local press and the price was very good. It was a transatlantic cruise from Malaga to the Caribbean. We thought that it was reasonably priced because it was a transatlantic and we weren't due back ... Read More
We saw this cruise advertised in the local press and the price was very good. It was a transatlantic cruise from Malaga to the Caribbean. We thought that it was reasonably priced because it was a transatlantic and we weren't due back until late on Christmas eve. We asked if it was predominantly Spanish and were told, no, the crew all speak English, literature is in English and the whole cruise is international as it is sold to English and French too. On arrival at our allocated cabin ( 4048) we were met by the cabin steward , who apologised to us and explained that the lock on the cabin door was not working and he thought that it needed the battery replacing. He said that he had reported it and it would be fixed, but in the meantime, we would be unable to close the cabin door as once closed, our magnetic card would not open it. We left our cases on the bed, locked for security purposes and went to get a drink. When we returned, the lock was still not functioning. It was then that we discovered that the carpet in our cabin was soaked - too wet for us to walk over it in our bare feet and it was soaked from the door to under the bed and the full width of the bed. We went to reception and reported this and also the fact that the lock was not working on our cabin door. We then discovered that the plug to sink was useless and we had no cold water with which to clean our teeth. We returned to reception and joined the ever growing queue again to report this, the lock and the wet carpet. We requested to be moved to a different cabin and were told that there were none available but a blower was installed into our room in an attempt to dry the carpet out . At 9pm, 6 hours after accessing our cabin, we finally had the lock fixed but the blower in the room was just bringing out the smell from the carpet , which we now realised was water from the sewage pipes. By this time we had discovered that each time we flushed the toilet , water gushed from the back of the toilet onto the floor of the bathroom. This leak was so bad that my husband put the bath mat down to soak up the water and within seconds it was dripping when he lifted it. A third visit to reception was a total waste of time. On our first night aboard, a keycard was inserted into our cabin at around midnight and someone attempted to walk in, but we had mindfully put the blower in front of the door before we went to bed. That night the smell in our cabin was so bad that I was unable to sleep. The next morning we went back to reception again and after much arguing, we were offered another cabin (4005) which we refused because it was noisy even when we were stationary and also it was right at the front of the ship and would therefore be more subject to bounce if we encountered rough seas. We were then shown cabin 4081 which we accepted. This cabin though was still not without minor problems. We reported at least 6 times that we had no sink plug and in the end , when we were in Gran Canaria, we found a ferreteria and bought our own . We also had a leak from the back of the toilet , but this was much less than the leak in the original cabin and after 6 days a plumber finally arrived to fix it. On the day that we first embarked the Zenith, there were no pubic toilets in operation and the sewage system was a huge problem throughout our stay , with many people sufffering blocked and overflowing toilets. On our second night in cabin 4081 , my husband flushed the toilet at 11.30pm and it overflowed until the bathroom was under 2-3" of water and the toilet brush was floating. Fortunately, it stopped before it overflowed once again into our cabin. Some of smells on board were atrocious and we did remark to those on reception that we were fearful of an outbreak of dysentry or something similar with so much sewage tainted water being poured into the carpets. Most mornings of our trip the water from the taps was brown and we were unable to use it to clean our teeth or to wash small items of personal nature. For the first few days of the cruise, the jacuzzi's were out of use and when they did open them , only two were available. For the first 11 days of the cruise, one of the restaurants was out of use due to refurbishment but with approximately 1000 guests on board, this left the one remaining restaurant very overcrowded. On gala night, our choices of meal were duck or steak. On our table of 6 both were ordered and none were eaten as everything was too tough to be considered edible. On most evenings the accompaniments of chips, mashed potato and vegetables were served either lukewarm or cold. They would be brought to the servery and left there for up to 10 minutes before being served. Apart from these complaints, the food was usually of a good standard. Entertainment on the ship was generally pretty poor. The Abba night was good and the Rock Never Dies on the last night was excellent but despite reassurances that the ship was international, most shows were predominantly in Spanish. Daytime entertainment, considering that we were to spend 9 days in total at sea, was non existent. There were lots of seminars throughout the day, but all were put on by the spa and were aimed at selling their products and services. The arts and crafts classes were so basic that I could have taken better myself and the few quizzes entailed running to hit a bell, which for people of our age group is not acceptable. Having cruised before , we expected a full entertainments programe. There was a lot of bingo played but that is definately not for everyone. If we hadn't been lucky enough to encounter extremely good weather during our crossing, the entertainment programe would have been totally inadequate. Had we experienced rough seas, the plumbing would have been an even worse nightmare than it was. On our final day aboard, we left our cabins at 9 a.m. and when we required the toilets, we found that the public toilets on deck 8 were both out of order, the ladies had water absolutely pouring out of the door soaking the carpet in the corridor and into the entrance of the theatre. Disembarkation was a complete joke. The cruise director asked people to leave the theatre a section at a time but after the first ones had left, the Spanish started getting up and going anyway and no one stopped them, which cause massive congestion problems. Halfway through the cruise I spoke to the cruise director and asked if some of us could organise a Christmas Carol service in one of the bars. I was told that they had a Christmas show planned ( it turned out to be a dead loss). After speaking to guests, the general opinion was that anything that they put on would not be Christmas carols , so would be totally different to what we planned. I went to reception and asked to speak to David again. I was told that he knew about it. I explained that I needed to speak to him again and the receptionist said that he would put in a request but David never did get back to me, he just wasn't interested in what the British wanted. The flight home was a mere continuation of the holiday. The plane was owned by Pullmanturs and embarcation of 500 passengers took about anhour and a half, one of the toilets was out of service and the consoles on our seats were not working. Lights were dimmed throughout apart from when we were eating and air conditioning was only put on 3 times, each lasting a few minutes. The plane was excessively hot, many people were coughing so is it surprising that 3 days later I went down with a throat and chest bug which I still have 3 weeks later. After our return, I happened to speak to a lady who was a complete stranger to me. It turned out that she was on the Zenith around the Med from October 30th - Nov. 6th and they experienced the same problems then. It appears to me that this ship has serious problems with their sewage system. Every time a toilet overflows and soaks a carpet, they deal with it by drying the bacteria laden carpet with a blower, thus drying the bacteria on for people to walk on, both in cabins and in public areas. Read Less
Sail Date December 2016
We chose this cruise as it had tribute acts we had seen in our local club in Spain. We had what was advertised as a junior suite, apparently it wasn't. The bathroom stank! We were to,d to keep the plug in the bath to stop the ... Read More
We chose this cruise as it had tribute acts we had seen in our local club in Spain. We had what was advertised as a junior suite, apparently it wasn't. The bathroom stank! We were to,d to keep the plug in the bath to stop the smell. The bed was comfy, plenty of storage. Our cabin steward never cleaned it properly. All inclusive! I don't drink alcohol and due to being diabetic don't drink fruit juices. Bottled water NOT included in all inclusive!!! We did the excursions, so we had to pur have our own lunch whete on the trips, no packed lunch or water provided for trips. The disco where we had the tribute acts smelt of sewers in certain places. The good was good, no complaints there. I know it was a budget cruise, but our cabin was not worth twice almost twice the price of the cheapest and I did not expect the nauseating smells. At Malaga port trying to board was a nightmare. We did not have priority boarding as we were expecting. It was like a cattle market Read Less
Sail Date November 2016
This is the worst embarkation a human being can go through to join Pullmantur's Monarch. Lots of misinformation by the staff members. Unnecessary lines taking nowhere...and a long time waiting in the terminal. No matter you travelled ... Read More
This is the worst embarkation a human being can go through to join Pullmantur's Monarch. Lots of misinformation by the staff members. Unnecessary lines taking nowhere...and a long time waiting in the terminal. No matter you travelled with children or elderly people.. all have to wait in very long lines...Service on board was very poor..food never changed. Shows were boring. duty free shops with not enough retail. Prices high. Photography during formal night a complete disaster..only one studio shot before you meet the captain.. terrible! bad smells as you go to buffet restaurant and cabins.. very crowded.. buffet lines not openng at advertised times. rude people...definetelly not recommended. I can say that the cabinist and waiters were very nice and ready to make us feel great. most crew were nice although some seemed under pressure to sell. Colombian citizens not allowed to disembark in Costa Rica unless you hold a yellow fever certificate and purchased on board excursions. Read Less
Sail Date October 2016
Cruise was advertised with a mini suite, only five days before we received cabin number. Not a mini suite, a very poor " de luxe" balcony cabin. Not as advertised and sold. Agent blames Pulmantur and flatly refused to accept ... Read More
Cruise was advertised with a mini suite, only five days before we received cabin number. Not a mini suite, a very poor " de luxe" balcony cabin. Not as advertised and sold. Agent blames Pulmantur and flatly refused to accept responsibility even though they advertised and sold product. Very poor quality cabin, no kettle, air con ineffective, no fridge and orders not to put paper down the toilets. No stabilisers so very rocky in light waves, entertainment poor, one night just a man blowing fancy bubbles. All in all the worst trip ever, would not recommend this very old small ship. Plus side, food was ok. At Cittavecchia queue for shuttle bus took over an hour, gave up and stayed on board. Sum up. Ship very old. Cabin basic, Food ok, Entertainment amateur, Dining staff good. Cabin staff good. The worst cruise ever. Tip. Pay extra and take a bigger modern ship. Not worth the price however cheap. Read Less
Sail Date October 2016
Convenient from Alicante. Reasonable price, but noway is the ship up to scratch. The service from the waiters in the restaurants was SUPERB. The steward for our cabin was very efficient and obliging. The restaurants and food were ... Read More
Convenient from Alicante. Reasonable price, but noway is the ship up to scratch. The service from the waiters in the restaurants was SUPERB. The steward for our cabin was very efficient and obliging. The restaurants and food were great. BUT The cabin was RIDICULOUS. ( see below) and shows that quantity is more important than quality. Another example of the ridiculous design was the toilets by the reception desk. In the men's, the urinal cubicle was designed for noone larger than 10 year olds, being so close together and restricting the second person from entering. The ladies was as stupid. The embarking and disembarking organisation by Pullmantur at Alicante was CHAOTIC. people coming and going being mixed up, not knowing where to go, and even the Pullmantur girls didn't seem to know. Conclusion...we enjoyed the trip but sardines in a tin springs to mind. We heard not one favourable comment about the ship and many many complaints. But we must repeat the staff in the restaurants and cabin were great. Read Less
Sail Date October 2016
Took this cruise as a long needed break and the first proper holiday in 8 years. Boarded at Alicante on day 2 of the of the cruise, which started in Malaga. Embarkation was relatively smooth and we were on our way on time and looking ... Read More
Took this cruise as a long needed break and the first proper holiday in 8 years. Boarded at Alicante on day 2 of the of the cruise, which started in Malaga. Embarkation was relatively smooth and we were on our way on time and looking forward to the week Our cabin was an "Exterior Superior" on deck 6 and was reasonably spacious with a very comfortable bed and small but comfortable pillows. The temperature was about right but I don't think the aircon was switched on at all during the week as it was October and was not really needed. Sadly, the let-down was the bathroom. For a ship that was allegedly refitted in 2013 the shower tray was old and dilapidated, with dirty grouting and tiles, and rust coming through the paint. The water coming from the taps was noticeably brown and the supplied hairdryer was next to useless (according to my wife - I don't need a hairdryer, no hair...) The "Porthole" window was not very clear and was showing signs of de-lamination which made it look cracked in the corners. On the outside, it's not much better. The paintwork is poor with no attempt to make it look like the rust was removed prior to the fresh paint being applied... On the outside of the cabin, there was always a strange smell in the corridor, couldn't place exactly what it was, maybe something they used to clean the carpets ? These were extremely old looking and very treadworn. If your native language is English do not expect to be catered for ! The numerous "Touch" information screens around the ship are only in Spanish. There is an English news channel on the cabins' TV but only one entertainment channel which shows only one movie a day, repeated in a loop. The tannoy announcements are in English occasionaly, but considerably shorter than the Spanish announcements, so we always wondered what was missing from the broadcasts, many of which you couldn't hear properly from the dated speaker system. This brings me to the entertainment.. Oh dear ! The music is almost exclusively the typical Spanish "Rumba" style latin american beat which thumps through the speakers incessently from early in the morning, and on the deck you can barely hear yourself think through the thumping sub bass speakers and the extremely LOUD "motivators" who don't really need a microphone although they insist on shouting down one as if everybody on board is deaf. There were two bands on board providing entertainment in the evening but once again, mostly playing Spanish music, or worse still playing instrumental Jazz for 45 minutes straight.. The musicians were actually very capable and versatile, providing the backing for many of the shows but had NO interaction with their audience whatsoever and looked bored stiff the whole time they were on stage. There were a few shows which were worthy of mention , the "Rock never dies" show provided a brief release from the constant latin music but they still felt the need to stick in some naff Spanish song totally out of context with the show. The "Abba" show is also worthy of a mention, also very good but they still felt the desperate need to sing some of the songs in Spanish. Every show featured a bunch of dancers who must do the same routines every week but still managed to look like an amateur theatrical group. Oh, almost forgot .. the highlight of the evenig shows was a guy blowing bubbles for an hour !!! That was his whole act.. I kept waiting for him to finish so the real entertainment could start but no, that was the whole show... OK, on to the food.. Don't bother looking for a traditional English breakfast. The Spanish chefs don't seem to understand the concept.. Scrambled eggs always runny but somehow lumpy at the same time. fried eggs that were almost unrecogniseable, toast was cooked only on one side and bacon was only available in skinny strips which were greasy and everything was always cold. There was a good selection of "Continental" style food, cheese, sliced meats and cereals etc. so not a total disaster. You could always do what one of my fellow passengers did - stock up your plate with what appears to be traditional breakfast fare and then grab a passing waiter and ask him to microwave it for you - they will do it with a smile ! There is a "Burger bar" at the rear of the ship but it doesn't stay open till late so don't go looking for a midnight meal - you won't get one. Burgers were very nice though and selection of salads was good so not all bad. Evening meals were a highlight I am glad to report. Every day introduced a new menu with a selection of starters, main course and dessert and you could have as many as you liked. Put on a few pounds that week I can tell you, thanks to the Chefs for that ! Would class the evening meal as being "Fine Dining" Don't bother paying through the nose for the excursions !!!! I cannot stress how much we felt ripped off by our trip to Rome. I was warned previously about this but like a dumbass I booked one anyway. Dragged though Rome with a knowledgeable but unbelievably boring tour guide who hardly paused for breath, and stopping to try and take a photograph left you in a crowd of tourists going in every direction while the tour guide jogged off into the distance. Lost him several times and had to search for his raised umbrella to try and locate him, difficult because it was raining and there were thousands of raised umbrellas.. Took the recommended route when visiting Pisa. Grabbed a seven seater taxi with my friends and had a relaxed and comfortable journey to see the sights and then on to a charming italian town called "Lucca" for some more sightseeing for less than half of what the ship was charging. By the way, if you feel the need to stay in touch with your frinds on social media it will cost you 140 Euros for a weeks' internet access ! There are cheaper daily options but these are still hideously overpriced.. Wait until you get to land and find a cafe with free internet - there are plenty of them so relax with a coffee and catch up. I had a few photos taken by the ships' photographer which cost 13 Euros each and were printed at such low quality that even the shiny paper couldn't make it look good. No wonder thare are so many uncollected photos hanging on the wall in the photo display room. On to the service.. All I can say is that the crew were excellent in every aspect. Our cabin was always clean, as were the ouside areas and the bars. The waiters and stewards all worked extremely hard and always seemed to be happy to help with anything. Read Less
Sail Date October 2016
We chose this cruise because we were told the food was French and gourmet. Well, the food ok but not great. Also the destinations were very good: Sicily, Crete, Greece and Corsica. Ship is a bit old, but the crew were very nice and always ... Read More
We chose this cruise because we were told the food was French and gourmet. Well, the food ok but not great. Also the destinations were very good: Sicily, Crete, Greece and Corsica. Ship is a bit old, but the crew were very nice and always helpful and polite. We started to return to Marseille, FR from Greek Katakolon GR with a full day at sea on 18th of October 2016. We were schdeuled to stop and visit Adjaccia, Corsica on 19th. After that we were to proceed to Marseille, FR arriving the monring of the 20th. Events changed things. About 22:30 PM on the 18th a public announcemnet indicated that we were changing course for Naples, Italy becuase one of the passengers was very ill and need to be hospitized as soon as possible.We were to arrive in Naples about 3:00 AM on the19th to drop off this passenger and then proceed non-stop to Marseille, FR. The stop at Adjaccio, Corsica was cancelled for 1700 passengers. with no mention of compensation. We and many other passengers were very dissapointed. We discovered that the ship was to disembark all of us and immediately pick up 1700 new passengers to embark at 17:00 PM. It seemd to us that we were now just some cargo. We would not have taken this cruise if we had known that over 80% of the passengers were over 80 years old. There were many people in wheelchairs. On Wednesday, the 19th, mid afternoon the Italian Air force had to send a rescue team in a helicopter to airlift a 93 year old man to Livorno, Italy. We later discovered that 4 other people had been disembarked in ports along the way because of health issues. Smoking was permitted in some areas. This is not good Excellent captain - very precise movement and control of a large ship. This ship has good stabilizers. Nice music in bars in evening, but sets were always too short, no more than 45 minutes. Internet was poor by satellite MTN out of Miami, Florida. Various payment plans - Example 100 minutes for 39 Euros.The software design for Internet was very bad. Some kinds of alcoholic drinks were free, but we had to pay for mineral water. Some of the outside restrooms awere dirty and smelled bad. - others were ok. Carpets in the hallways were dirty, stained and worn as was the carpeting on the stairways. We had 5 days of problems with the front desk re our credit. It was actually a problem in their databases and information management. Read Less
Sail Date October 2016
As a family we wanted to make our annual vacation. Firstly our local agency misguided us about the age of ship. We wanted to travel with a new ship. But Zenith was built in 1992 and unfortunately it felt that way; from the smell and ... Read More
As a family we wanted to make our annual vacation. Firstly our local agency misguided us about the age of ship. We wanted to travel with a new ship. But Zenith was built in 1992 and unfortunately it felt that way; from the smell and service to the furniture. Although some of dining serving staff were helpful, most of bartenders were grumpy and somewhat careless. During seven days at least three of the bartenders were angry over little things. In Zenith ship, the 11 th floor is the general dining area where one can have all his or her emails, if wished. The entry area is closed to the kitchen where a strong smell first stops you. Then you have to walk toward the back to get over with it. Finally, one must never ever share his or her credit card with accounting, because they overcharged us. Although the night before I confirmed everything. I realized that every single day they charged for things we did not even authorize. So they almost tripled shared us. Unfortunately we cannot reach to any accounting or customer service team of Pullmantur Zenith. As a summary, only one with absolutely no expectation of service and quality may go with Zenith ship. Read Less
Sail Date September 2016
My husband and I booked this, as it was Malta to Malta and we had no flying. Having done approximately 10 other cruises before, we can honestly say this was down there at the bottom. The embarkation process was excellent, well organised ... Read More
My husband and I booked this, as it was Malta to Malta and we had no flying. Having done approximately 10 other cruises before, we can honestly say this was down there at the bottom. The embarkation process was excellent, well organised and very quick. Our cabin (1007) which was a balcony, was ready upon embarkation and was a reasonable size with lots of storage,, however there starts the downfall, during the cruise, our toilets stopped flushing for a whole day, and another day we were without water in the cabin for the whole day, we couldn't shower to go out on tour, then when we got back we could not wash or shower before dinner (all we got was one bottle of water to supplement us)!. The carpet was not vacuumed and there were bits all over. The cabin steward left no details of his name, and the this day (disembarkation) we still do not know his/her name (shoddy to say the least). Plus side is the cabin was quiet and we had an excellent nights sleep. I used the spa and booked a pilates session- this was excellent! She stretched my abilities and I had a thorough work out. I was going to go back for a second, but never got around to it- shame. Security aboard the ship thought they were protecting the president of USA. They never cracked a smile or exchanged pleasantries which we saw. Breakfasts were at the hottest, warm and some occasions cold once I asked if they had warm plates to put the warm food on and the staff member actually said what a good idea, it would stop the food getting cold! lunch was virtually the same throughout the week. I am surprised the ship has not gone down with any infections, as no-one and I mean o-one used the hand sanitisers, there was no member of staff to make people use them and they were not even placed very strategically! Entertainment was a joke first night was introduce the staff, and two other nights was screened football in the theatre. So, 3 out of 7 nights the animation team had off! There was no poolside entertainment, sorry I lie, there was bingo round the pool?, ad bingo in the bar later around 20.00. Entertainment between 14.00 and 16.00 was siesta time!!!Evenings were very tame affairs i.e. RCL (who incidentally own CDF) will have animated village people groups and bought in acts during a cruise. Not so on Zenith! The dancers were good entertainment, but the shows lacked Pzazz. The bar staff and the dining room staff were excellent, and made up for the rest of the ships faults and the lack of enthusiasm in the rest of the crew. Sorry! I cannot recommend this cruise unless you are 90 plus! Read Less
Sail Date June 2016
We had an opportunity for a LONG vacation and needed to unwind before reaching Barcelona (for 3 weeks in Spain). We live on the Pacific side of Costa Rica (expat Americans) and it was very convenient to have friends drive us to Puerto ... Read More
We had an opportunity for a LONG vacation and needed to unwind before reaching Barcelona (for 3 weeks in Spain). We live on the Pacific side of Costa Rica (expat Americans) and it was very convenient to have friends drive us to Puerto Limon. The cruise on Pullmantur was less expensive than an economy flight to Barcelona and gave us 15 nights to relax on the crossing for just over $900 per person in the second best accommodations on the ship. This was a ship that could hold 1500 passengers and between Puerto Limon and the 1st of two stops, the Dominican Republic, only 80 (YES, EIGHTY!) people boarded. The crew was friendly and efficient. I believe there were 600 crew members making the ratio of crew to passenger 7.5 crew to 1 passenger. That was the ONLY good thing to say about this cruise. The ship was old; not very attractive; badly needed refurbishing; and not very well maintained. The dining service was great, but the food was a 1-star on a scale of 1 to 5. The menu offered steak and shrimp for an upcharge of $10 and $15 per person. It was otherwise bland, tough meat, sameness, and what one might expect from a not too good cooks kitchen. Only the pastry chef and bread baker were 3-4 star. If the ship had stabilizers they did not seem to be working, as walking through the hallways required holding on to the railings at all times during the Atlantic crossing. It appeared that this was a maintenance cruise as the banging continued as the rust was hammered off the metal for several hours every day. The temperature in the cabins could not be controlled and after several service calls I wound up sitting in my cabin with a sweater and wrapped in a down blanket to keep warm. I got a cold after a few days and spent the next few in bed. During that time, my husband was not allowed to carry even a cup of tea back to the cabin for me and room service would not deliver any hot beverages except at breakfast. Once we hit the Mediterranean (after 8 freezing days) it was warmer. The toilets on the ship worked on a system similar to that of a plane; some sort of air system. For at least 3 days the system was being repaired from first thing in the morning to 3 in the afternoon and there were NO WORKING TOILETS on the ship. No flushing toilets that is. And when the smell became bad enough "Out of Order" signs were placed on the public bathrooms of the ship. Thank goodness there were only 80 people! The sea was so rough that the outside decks were closed most of the time, along with the pool. The sea spray reached over our balcony onto the sliding doors of the veranda - and we were on deck 9! I am a smoker and could only smoke outside, which was, of course, impossible except at the back of deck 10, protected from the sea spray, but where most of the hammering continued from morning to night. The only smoking area on the INSIDE of the ship was a bar who only allowed passengers who had purchased their "supreme" beverage package! I had not since I don't drink at all. The entertainment on the ship was less than mediocre. There were two shows (both very unprofessional) and the rest of the nights were theme parties in the lounge sponsored by the ships entertainment crew. There was a Captain's Cocktail Party - strangely held AFTER dinner when everyone was already full. The second stop before we reached Barcelona was in Gibralter. The tour I had booked was canceled because there were not enough reservations. We were able to book the same tour with a tour vender on the dock for 1/2 the price the ship had charged and had a delightful time. With all of the above, there was never any apology - not even for the canceled excursions, broken AC or toilets! The staff at the front desk acted as if everything was in perfect order. It was surreal. All I can say about Pullmantur is although they are a division of Royal Caribbean, it's time to close them down and retire their lowest-end ships and cruises. I spent most days reading and wondering why we didn't fly, which would have given us an extra two weeks to spend for fabulous trip through southern Spain. My recommendation... STAY AWAY from a Pullmantur cruise. Read Less
Sail Date March 2016
Background information: A Canadian company is offering this package deal which includes airfare, transfers and cruise on the CDF Horizon. It was our 11th cruise, but never on a Croisieres de France ship. Ship information: it's an ... Read More
Background information: A Canadian company is offering this package deal which includes airfare, transfers and cruise on the CDF Horizon. It was our 11th cruise, but never on a Croisieres de France ship. Ship information: it's an older ship owned by Pullman that works the Caribbean in the winter. Travel to embarkation port: We left Montreal at 6 am, arrived in DR at 11 am and, as stated, our transfer from the Samana airport was included and went well. This ship picks up and drops off passengers at each port, so even though we were there early, we had to wait in line for 3 hours before making it to our room. There were at least 4 check points where we had to show our passport and airline info. I don't recall any activities. Entertainment: they always had some live music in the afternoon. The nightclub was full. Many VJ's have trouble adjusting their music to their clientele . Rap just doesn't cut it when the average age is over 50. The dance floor was full for pre 1980 music but would empty quickly when the "Yoyoyo" would start. Food and drink service was pretty good considering the drinks were included in the deal. Other than that, good luck if you had a complaint. Dining was very good considering the French cuisine and deserts. Snacks were often available and excellent. Loved every port; Santo Domingo, St-Martin, Guadeloupe, Martinique and Isla Margarita in Venezuela. The produce, fish and spice markets are not to be missed. We had already seen these islands, except Venezuela. We only booked one shore beach excursion in Venezuela and it was safe (escorted by 2 gun carrying guards on motorcycles) and lots of fun. Rum and drinks on the bus included. Guide helped us with merchants selling pearls. Cabin: This is where this cruise looses all its value. We had our room booked, midship 5th floor ocean view. They changed it 2 weeks before departure and the woman in charge stated it was ok, at embarkation. It was below the kitchen on the sixth deck. We didn't sleep for a week. Carts rolling like freight trains all night. No other rooms available, even though there were people embarking at every port. No one came to check the noise after 4 promises that they would come. No compensation, except 10% off the next cruise. Joke! I wouldn't take my chances booking with them ever again. It's called ocean view, but the windows are so old, you can't see clearly through them. Disembarkation: Here we go again, 2 hours to make it to the bus after we left ship to enter the terminal. More check points. Looks like a make work project. Summary: old ship, great food, mediocre drinks, but free. Because of the noise from the engines and from the kitchen upstairs, I wouldn't recommend this company to anyone. The only company that changed our reserved room and stuck us in the back without any say in the matter. Also be aware that we were charged for pictures we never ordered. Someone took them by giving our room number and without presenting their ship's card. It took 2 days to resolve that issue. Many others in the lobby complaining about Internet usage over €100, missing luggage and other billing issues. The itinerary is amazing, but not on that ship. Read Less
Sail Date March 2015
Full disclosure - The sailing was a charter for a club run out of Brussels called La Demence. This is a gay club and so (obviously) it was a gay cruise. My parter and I have been together 12 years and have never been on such a cruise but ... Read More
Full disclosure - The sailing was a charter for a club run out of Brussels called La Demence. This is a gay club and so (obviously) it was a gay cruise. My parter and I have been together 12 years and have never been on such a cruise but thought if we don't try it now we never will. The trip was themed around the club with a host of DJs and an impressive pool deck lighting and sound system - it was a party ship! Boarding in Marseille should have been the first sign that this was not to be the best cruise experience. Firstly signage on what to do and when was very poor. In the event you had to leave your luggage on the ground floor (queue up rather than be greeted and have it taken as has been the case on previous trips), then queue up to check in. We queued around 40 mins and we were near the front! There were only 7 check in desks with no pre-check in facility so EVERYONE was filling in credit card authorisations etc. After this we had another 90 mins to wait until we could board. In this time there were no refreshments - just a stuffy room. Once on board we could go straight to our rooms. We had an inside on deck 6 near the back (near the engines - more later). The room was a good size with TONS of cupboard space and a good shower. It looked dated but then the ship is 22 years old. There was no room service menu and the in room safe was locked. We reported the safe and left for lunch in the buffet on deck 11. Food as a whole was very disappointing. The buffet had a small selection every day (lunch and dinner) 3 salads, 3 hot dishes, 3 veg and a roast. There was also pizza and pasta. There was an outside grill but this closed during evening dinner time. The food generally tasted better then it looked but I never went back for more (unlike all other cruises I have been on when I have been an absolute pig as there are just too many good things to eat!). The main dining room had open seating in the evening. The meal was efficient and FAST. In and out in under an hour (they gave NCL a run for their money). Portions were small but again nothing was ever good enough for me to order more. Every day there were 2 main parties around the pool. 6pm - 9pm was a T-Dance and Midnight - 4:30am was the main party. The lighting and DJs were first class. My fellow passengers came from around 60 countries! Most announcements were in French, Spanish and English - but English was probably the most commonly used. Sorry gay clubbing community but the people on board were my biggest problem. Fairly rude and behaving like children. Dress codes were "liberal" with just a top needed to dine in the main dining room in the evening - but even this was too much effort for some. If I am going to a full service restaurant, with light ambient music and an attempt at a refined atmosphere then I would hope the diners would respect this and at least wear a smart T Shirt and Smart shorts / jeans. People coming in to eat in bathing suits and laughing loudly, ordering the waiting staff around and "wearing" napkins on their heads as hats is not what I expected. During the rest of the day my partner and I hardly spoke to a soul - so different to conventional cruising where we have made some lasting friendships with people from all over the world. Public rooms were nice enough but again very dated. I am not sure where the re-fit money went. No room had any wow factor. However, the layout of the ship was very good and I imagine on a conventional cruise it works very well. As CDF offer an all inclusive cruise experience, alcohol selections were very limited and bottom end brands. We visited 3 ports - Naples, Sicily and Ibiza. Ibiza was an overnight from 2pm to 9am the following day. Any chance to get of the ship was welcomed and I enjoyed all 3 ports. Entertainment apart from the parties was provided by bought in "talent". La Diva was a singer (actually a surprisingly good singer) that had a good rapport with the crowd and did 3 shows over the week. Koka was one of the worst drag acts I have EVER seen. Put me in a dress and I would be more convincing. Add in that he mimed to songs and I have no idea why the other passengers seemed to like him! Nicky Nicole was a further drag act - I have no idea what he did though apart from manage to walk in high heels. Finally there was the ship dances (who seemed capable) and a ventriloquist (v. funny). In addition to the nightly show there was a gay film festival. Not sure why just because I am gay I have to be subjected to worthy but badly acted and directed films, but there you go. Personally I would have been happier watching The Avengers or a good comedy. Finally the cabin. We were in 6169 and in terms of comfort no issues. Bed was good, sheets were clean, shower good. BUT - we did not meet our steward for 2 days, there was no room service menu, the safe was locked (2 days to unlock it despite repeated requests) and the engine noise was deafening! In summary then the ship was average, the food was average, the service was average, the fellow passengers were a huge pain (I would go into some of the things they did but this has gone on too long already) the parties were excellent and the additional entertainment was largely poor. When I tell you that the list price for an inside cabin was €1500 per person (based on 2 sharing) I think you will agree that this was horrifically over priced. Compared to other companies I have cruised with (overall rating): 1) Disney 2) Royal Caribbean 3) Celebrity 4) NCL 5) CDF (with reservations as this was a charter and the normal offer may be better). Read Less
Sail Date July 2012
Not even sure where to begin...guess w/ the biggest irritation. Upon boarding the ship, we noticed it was HOT. Everywhere! We talked to the reception desk and they said they'd send someone to check on it. Not sure if anyone ever did ... Read More
Not even sure where to begin...guess w/ the biggest irritation. Upon boarding the ship, we noticed it was HOT. Everywhere! We talked to the reception desk and they said they'd send someone to check on it. Not sure if anyone ever did or not but it did seem a bit cooler but not COOL. We sweated getting ready for dinner, we were hot at not, we were hot in the theater, restaurants, etc. Not what you expect on a cruise ship! Finally 5 days into our cruise, the A/C went out completely on the whole ship. (Although I have no proof, I think the A/C was on it's way out the whole time we were aboard and it finally went out on Thur. So from 4am (which is when I woke up not able to breath due to the hot, humid air filling our cabin) until about 8pm we not no A/C and it was a sea day! Figures! The worst part is NO announcements/updates were made the whole day about this problem. They never even issued a sincere apology for the lack of A/C! Not good customer service. Next complaint, the ship was old and it smelled. We were on the 10th deck and our hall smelled like sewage 95% of the time. We were below the buffet kitchen so that may have been the problem but it's a shame to have to hold your nose on the way to your cabin. (There were other areas that smelled too.) This cruise is advertised to cater to Spanish speaking people which is why we chose it. I am a Spanish teacher and am always looking for opportunities to practice my Spanish in the summers. My husband does not speak Spanish so when I read that announcements were made in both languages (Eng/Span) and that most crew members spoke Spanish, I figured we'd be fine. What they don't mention is that "most" crew members know a LITTLE English and basically when spoken to or required to communicate in English, they are way out of their comfort zone. Also some announcements are made in both languages...not all. Shows as long as they were musical numbers were fine but comedians don't work when you don't speak Spanish! This cruise line just doesn't cut it. They aren't what they say they are and they just buy old/used ships from other cruise lines when they don't want them anymore. I have to say the food was good for the most part although breakfast choices didn't vary the whole week (and there's no syrup for pancakes/french toast.) We found most crew members friendly if approached but for the most part, they seemed to want you to get out of their way so they could work. I couldn't find many reviews on this cruise line or our ship. Not sure why but I figured I owed it to you to tell it like it is. We did get a great price on an oceanview cabin but now we know why. IF you want budget, then go for it. If you are spoiled by the many luxuries of most cruise lines, then stay far away! Read Less
Sail Date June 2011
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