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135 Pullmantur Cruise Reviews

I choose this cruise as we life and work in Tenerife, and it was meant to be a relaxing break after a hectic Christmas. I've been on other cruises, there's always a sail away party, on the Horizon we were made to attend a safety ... Read More
I choose this cruise as we life and work in Tenerife, and it was meant to be a relaxing break after a hectic Christmas. I've been on other cruises, there's always a sail away party, on the Horizon we were made to attend a safety drill, not a problem, but after 10pm at night? the ship basically slipped away at 11.30ish soon after, nothing, first impressions, poor. The second night, 'Beatles Tribute' in the Theatre which turned out to be the resident band, as was every other Tribute or show, overall entertainment was non existent during the day unless you wanted a talk on acupuncture, and the evenings weren't any better, no atmosphere at all anywhere, even the piped music was drab. Food, I am a vegetarian, every breakfast consisted of cold cuts, cheese, muesli and fruit, nothing hot at all, and wheras a couple of days of this is OK it soon wore thin eating cold toast and jam every day and the concept of a cup of tea with milk just drew blank looks. The breakfast buffet closed at 10.30 or 11am. The 'Grill and Pizzeria' opened at 12, the Vegetarian option was frozen pizza, chips, possibly a cheese roll if there were any left. Lunch Buffet, 1pm until 4, meat and fish every day with salad, Vegetarian option, potatoes, pasta, every day. Basically is you don't like meat or fish you cannot eat anything until 7.15 at night from 4pm, they decided to not open the evening Buffet this week, so you were required to be in the main restaurant around 7.15pm if you wanted to eat. My wife ordered steak, and that's what she got, no side dishes, the menu for me was the same every night apart from the Chef's recommendation which was mostly a rice dish in a sauce, the portions were minute, of the 7 nights we only went three times and choose to live on the minibar contents or eat off the ship. In summary, the ship needs a lot of refurbishment, it's on it's last legs, two mornings all the toilets on the ship stopped working, and every night the Junior Suite I had stank of raw sewage untill we learned to block the sink holes. There's so much wrong with this cruise I could go on all day, it's not even a good ferry standard, the ONLY upside the staff are very freindly and helpful, and if it wasn't for them we would have got off half way through. On leaving the ship when security swiped my card an alarm rang and I was refused exit in front of everyone, because I owed 4 euros on the minibar (which I had paid at reception and had the receipt) I was made to tramp back up to be told the receptionist had forgotten to take it off the system. On booking I was told the ship catered for an International clientele, this is not the case. I'll never use Pullmantur again. Read Less
Sail Date January 2017
I took a cruise that was to take me to La Romana, St. Maarten, St. Lucia, Antigua, Barbados and Grenada. First disappointment: without any explanations, the stop at La Romana was cancelled. the company decided to give USD 100 per ... Read More
I took a cruise that was to take me to La Romana, St. Maarten, St. Lucia, Antigua, Barbados and Grenada. First disappointment: without any explanations, the stop at La Romana was cancelled. the company decided to give USD 100 per cabin. On one of the islands, the stay was cut for three hours, also no explanation. I purchased an internet package consisting of minutes, but the account was charged based on megas, meaning you very quickly used up the "minutes" you had purchased. a rip-off. Second rip-off: the beverage package. Half of the listed beverages are not available. The cruises organized by the ship are disastrous and expensive. When you complain, you are exposed to a Spanish lady at the tour office who treats you in a disrespectful and rude manner. The food served on the ship is nowhere near the gastronomic experience of other ships (i.e. Royal Caribbean, Norwegian, Celebrity), it's very normal food to calm your hunger. This is a Caribbean cruise, but no seafood (shrimp, smoked salmon, etc.) is ever served. The menu is oriented for the large percentage of Spanish passengers that are on board. The "night with the captain" is another deception. You are to dress elegantly and are then sent to and seated at an auditorium, where you listen to the captain on the stage talk and introduce you to part of his staff. Then you can have your picture taken with him (picture for which you have to pay). And then the event is finished. We were charged USD 108 per person for a so-called "service tax", which we assumed was the tips you are supposed to give. But this is not so. We were told that we were free to give tips, so I have not idea what that money is for. I got no answer when I asked why we were given a 100-dollar-compensation per cabin, and not per person, if the service tax was charged per person. Nobody would give me an answer. Summarizing: a very disappointing experience with this company, which I will not recommend to any of my circle. For the price I paid, I could have gotten twice as much service on another cruise. This is no luxury cruise at all. Read Less
Sail Date January 2017
18 days all inclusive from Malaga to the Caribbean sounded like a good idea at the time. When we arrived on the ship we had to go along a soaked carpet leading to our cabin, the cabin itself was not to bad until one of us decided we ... Read More
18 days all inclusive from Malaga to the Caribbean sounded like a good idea at the time. When we arrived on the ship we had to go along a soaked carpet leading to our cabin, the cabin itself was not to bad until one of us decided we needed to use the toilet, not working, it was on and off like this for the whole cruise. The public toilets was also in the same situation it became a game of finding one that worked. At night we were kept awake for all but 3 nights by the horrendous sound of the engines, in the day when the ship picked up speed the noise quietened down so some sleep could be had. The dining room was well organised which is more than can be said for the food, breakfast were cold so was the tea and coffee, evening meal was just as bad poor selection, small quantities and cold. So many other people were complaining you had a long wait for your turn, people were so fed up with situation they took their bedding to reception and slept on the floor, the reception staff were very unhelpful and the captain was nowhere to be founds so all complaints fell on deaf ears. Basically the ship should never have started this cruise and I would suggest anybody thinking of going with Pullmantur think again. Read Less
Sail Date December 2016
There were 8 of us on this cruise, most of us being first time cruisers and I can tell you, it wasn't a great experience. As I had never been on a cruise before I had nothing to compare against but I do know that this ship was in ... Read More
There were 8 of us on this cruise, most of us being first time cruisers and I can tell you, it wasn't a great experience. As I had never been on a cruise before I had nothing to compare against but I do know that this ship was in no fit state to leave port. My first impressions on arriving on the ship was not great. We were given our cabin numbers to our rooms which seemed a good size and clean. The bathroom shower was very good although tiles etc was very tired looking but that was to be expected being an old ship I guess. Plenty of hanging and drawer space and good size bed. Wasn't pleased about having to put all toilet paper in the bin and not down toilet though. Later to find out why as the toilets would not flush on a regular basis. We were greeted with large air drying machines in the corridors to dry the soaking wet carpets From water leaks. Also leaks from ceilings with buckets under. The first night in our cabin was horrendous. We had been to the entertainment that evening and when we arrived late to our cabin we was faced with terrible noises and vibrations coming from beneath us, then realising we were right above the engines and propellers. Needless to say we had no sleep that night or the night after. We reported it to reception but they didn't seem interested and said that it was normal. My husband could not put up with the noise and went down to reception and slept on the floor as it was quieter and needed to sleep. I soon joined him and as I did reception found us a room for that night as they didn't want us to sleep in reception. This went on each night with us going to reception requesting another cabin to sleep in as they refused to move us permanently to a quieter room. Our poor friends were not so fortunate. The tap water was yellow in the bathroom but as we had no other water we had no choice but to brush our teeth in it. There was no free bottled water on the ship. There were maintenance men working in some of the cabins doing refurbs so there was very strong adhesive smells in the corridors as well as burning smells and noise from there disk cutters. The men were often in white over suits with masks on. This is what we were breathing in as well as the fumes from the diesel when the ship was refuelling. The food however was good. The menu choice in the second week changed in the formal dining which was not so good but by this time we had an option to eat in the other restaurant which was not open the first week due to flooding. The buffet was very good as you could pick what you wanted and a good variety. Waiter service could be slow but they were always friendly and polite. The air con in the restaurant was sometimes uncomfortably cold. Cabins were cleaned daily and bed made. Disorganisation and lack of information on the excursions and deporting procedures. Entertainment was not very professional but some nights was good. One of the entertainment halls were out of use second week as it was closed for private function so space was limited and you couldn't get a seat for a coffee or drink in the mocha bar after dinner and everywhere else was packed. Overall the cost of the cruise was very good but knowing what I now know, I would have paid more to have had a decent ship or not gone at all. Read Less
Sail Date December 2016
We saw this cruise advertised in the local press and the price was very good. It was a transatlantic cruise from Malaga to the Caribbean. We thought that it was reasonably priced because it was a transatlantic and we weren't due back ... Read More
We saw this cruise advertised in the local press and the price was very good. It was a transatlantic cruise from Malaga to the Caribbean. We thought that it was reasonably priced because it was a transatlantic and we weren't due back until late on Christmas eve. We asked if it was predominantly Spanish and were told, no, the crew all speak English, literature is in English and the whole cruise is international as it is sold to English and French too. On arrival at our allocated cabin ( 4048) we were met by the cabin steward , who apologised to us and explained that the lock on the cabin door was not working and he thought that it needed the battery replacing. He said that he had reported it and it would be fixed, but in the meantime, we would be unable to close the cabin door as once closed, our magnetic card would not open it. We left our cases on the bed, locked for security purposes and went to get a drink. When we returned, the lock was still not functioning. It was then that we discovered that the carpet in our cabin was soaked - too wet for us to walk over it in our bare feet and it was soaked from the door to under the bed and the full width of the bed. We went to reception and reported this and also the fact that the lock was not working on our cabin door. We then discovered that the plug to sink was useless and we had no cold water with which to clean our teeth. We returned to reception and joined the ever growing queue again to report this, the lock and the wet carpet. We requested to be moved to a different cabin and were told that there were none available but a blower was installed into our room in an attempt to dry the carpet out . At 9pm, 6 hours after accessing our cabin, we finally had the lock fixed but the blower in the room was just bringing out the smell from the carpet , which we now realised was water from the sewage pipes. By this time we had discovered that each time we flushed the toilet , water gushed from the back of the toilet onto the floor of the bathroom. This leak was so bad that my husband put the bath mat down to soak up the water and within seconds it was dripping when he lifted it. A third visit to reception was a total waste of time. On our first night aboard, a keycard was inserted into our cabin at around midnight and someone attempted to walk in, but we had mindfully put the blower in front of the door before we went to bed. That night the smell in our cabin was so bad that I was unable to sleep. The next morning we went back to reception again and after much arguing, we were offered another cabin (4005) which we refused because it was noisy even when we were stationary and also it was right at the front of the ship and would therefore be more subject to bounce if we encountered rough seas. We were then shown cabin 4081 which we accepted. This cabin though was still not without minor problems. We reported at least 6 times that we had no sink plug and in the end , when we were in Gran Canaria, we found a ferreteria and bought our own . We also had a leak from the back of the toilet , but this was much less than the leak in the original cabin and after 6 days a plumber finally arrived to fix it. On the day that we first embarked the Zenith, there were no pubic toilets in operation and the sewage system was a huge problem throughout our stay , with many people sufffering blocked and overflowing toilets. On our second night in cabin 4081 , my husband flushed the toilet at 11.30pm and it overflowed until the bathroom was under 2-3" of water and the toilet brush was floating. Fortunately, it stopped before it overflowed once again into our cabin. Some of smells on board were atrocious and we did remark to those on reception that we were fearful of an outbreak of dysentry or something similar with so much sewage tainted water being poured into the carpets. Most mornings of our trip the water from the taps was brown and we were unable to use it to clean our teeth or to wash small items of personal nature. For the first few days of the cruise, the jacuzzi's were out of use and when they did open them , only two were available. For the first 11 days of the cruise, one of the restaurants was out of use due to refurbishment but with approximately 1000 guests on board, this left the one remaining restaurant very overcrowded. On gala night, our choices of meal were duck or steak. On our table of 6 both were ordered and none were eaten as everything was too tough to be considered edible. On most evenings the accompaniments of chips, mashed potato and vegetables were served either lukewarm or cold. They would be brought to the servery and left there for up to 10 minutes before being served. Apart from these complaints, the food was usually of a good standard. Entertainment on the ship was generally pretty poor. The Abba night was good and the Rock Never Dies on the last night was excellent but despite reassurances that the ship was international, most shows were predominantly in Spanish. Daytime entertainment, considering that we were to spend 9 days in total at sea, was non existent. There were lots of seminars throughout the day, but all were put on by the spa and were aimed at selling their products and services. The arts and crafts classes were so basic that I could have taken better myself and the few quizzes entailed running to hit a bell, which for people of our age group is not acceptable. Having cruised before , we expected a full entertainments programe. There was a lot of bingo played but that is definately not for everyone. If we hadn't been lucky enough to encounter extremely good weather during our crossing, the entertainment programe would have been totally inadequate. Had we experienced rough seas, the plumbing would have been an even worse nightmare than it was. On our final day aboard, we left our cabins at 9 a.m. and when we required the toilets, we found that the public toilets on deck 8 were both out of order, the ladies had water absolutely pouring out of the door soaking the carpet in the corridor and into the entrance of the theatre. Disembarkation was a complete joke. The cruise director asked people to leave the theatre a section at a time but after the first ones had left, the Spanish started getting up and going anyway and no one stopped them, which cause massive congestion problems. Halfway through the cruise I spoke to the cruise director and asked if some of us could organise a Christmas Carol service in one of the bars. I was told that they had a Christmas show planned ( it turned out to be a dead loss). After speaking to guests, the general opinion was that anything that they put on would not be Christmas carols , so would be totally different to what we planned. I went to reception and asked to speak to David again. I was told that he knew about it. I explained that I needed to speak to him again and the receptionist said that he would put in a request but David never did get back to me, he just wasn't interested in what the British wanted. The flight home was a mere continuation of the holiday. The plane was owned by Pullmanturs and embarcation of 500 passengers took about anhour and a half, one of the toilets was out of service and the consoles on our seats were not working. Lights were dimmed throughout apart from when we were eating and air conditioning was only put on 3 times, each lasting a few minutes. The plane was excessively hot, many people were coughing so is it surprising that 3 days later I went down with a throat and chest bug which I still have 3 weeks later. After our return, I happened to speak to a lady who was a complete stranger to me. It turned out that she was on the Zenith around the Med from October 30th - Nov. 6th and they experienced the same problems then. It appears to me that this ship has serious problems with their sewage system. Every time a toilet overflows and soaks a carpet, they deal with it by drying the bacteria laden carpet with a blower, thus drying the bacteria on for people to walk on, both in cabins and in public areas. Read Less
Sail Date December 2016
Enjoyed the cruise very much can't say the same for my fellow British passengers!We avoided them as much as possible.If moaning was in the Olympics we were cruising with a lot of gold medalists!OK the ship was tired looking and had a ... Read More
Enjoyed the cruise very much can't say the same for my fellow British passengers!We avoided them as much as possible.If moaning was in the Olympics we were cruising with a lot of gold medalists!OK the ship was tired looking and had a few problems with the public toilets but just get on and make the best of your holiday.After all they were only making themselves miserable by moaning.Thank god for the other nationalities on board. Yes it could be noisy but we found leaving the wardrobe doors open at night eased it and you soon got used to the background noise.We had one problem with the toilet in our cabin.It was reported on our way to dinner and it was repaired by the time we returned.Also if the public toilets were in high demand it only took a couple of minutes to return to our cabin.All of the ship was kept very clean.( even with fellow passengers leaving beer cans,plastic glasses and stubbing out cigarettes on the sun deck).The staff were immaculately dressed.On the whole our fellow passengers weren't!Thankfully we prefer to eat late so changed our dinner seating to second sitting.Most of the passengers on this sitting were Spanish and were dressed well and made an effort with their appearance. I walked every day around the decks and I was amazed to see so many people drinking alcohol at 11am.Later on in the day some were very rude to the staff.We spoke Spanish as much as possible! The food was superb.Only once did our food arrive warm not hot and that was before the two sittings were introduced.Lunch was very varied with a good choice. On the whole we enjoyed our holiday.Amazing value. The only thing we can complain about was the flight to Madrid.WAMOS AIR won't be getting our business again.Dreadful airline.Not once did they come round and offer water.I ended up disturbing a fellow passenger to get some. We would like to mention a special Thank You to our two waiters at dinner.JOSE FLORES and IMADE SUKADANA.Always cheerful nothing was to much trouble.Also Piedra? our maid who kept our cabin immaculate. Enjoyed visiting all of the ports. The entertainment was OK.Music in the lounge was very good.All of the service on board the Zenith was excellent and the staff superb,always polite,always smiling. Looking forward to going on our fourth cruise. Read Less
Sail Date December 2016
This was our first cruise and after reading the reviews in advance were a little worried, however the fears were soon dispelled. Our cabin(9006) was very comfortable and kept spotlessly clean. The food on board was excellent both in the ... Read More
This was our first cruise and after reading the reviews in advance were a little worried, however the fears were soon dispelled. Our cabin(9006) was very comfortable and kept spotlessly clean. The food on board was excellent both in the main restaurant and buffet. The ship was very clean throughout and the lounges and bar areas were well maintained. The staff were amazing - so polite but friendly and very happy to serve their guests. Getting off the ship in port was done very quickly and the staff always wished us a good day and hoped we would enjoy it. Getting back on they always asked if we had had a good time Ashore. Only small things but they create the right impression. The nightly entertainment was very good, from the shows in the main theatre to the small groups playing in the casino lounge. A special note about the staff,in the main restaurant. After being sea sick on my first day I could not eat my meal and the waiter asked if he could introduce a gentleman who could listen to my dietary requirements and try and formulate a menu for me but I assured him it was just "mal de mer" and I would be fine tomorrow! They were all so nice And very efficient. All in all we had a wonderful time and were sad to leave the ship. We have booked another Pullmantur cruise for 2017 and can't wait. Read Less
Sail Date November 2016
We were a party of 6 in three cabins with balcony, the cabins were good, the food was excellent and the entertainment was first class, although Mr Bubbles was probably more for the kids. Great crew all friendly. We read some bad reviews ... Read More
We were a party of 6 in three cabins with balcony, the cabins were good, the food was excellent and the entertainment was first class, although Mr Bubbles was probably more for the kids. Great crew all friendly. We read some bad reviews before we boarded, but hey there are always wingers so all was a pleasant surprise.. Full marks to the Zenith crew. The ship is a old but was in good condition, the cabins were clean roomy and bright . Our waiters were a lot of fun, very friendly and ever so helpful. The food was always a great choice , we had vegetarians in our party and there was always a a good choice for them also. There was entertainment in the disco but the best and very professional acts were in the main theater . We took advantage of all the excursionsm Rome, Florence Pisa and Monaco, all well organised and informative. Read Less
Sail Date November 2016
We chose this cruise as it had tribute acts we had seen in our local club in Spain. We had what was advertised as a junior suite, apparently it wasn't. The bathroom stank! We were to,d to keep the plug in the bath to stop the ... Read More
We chose this cruise as it had tribute acts we had seen in our local club in Spain. We had what was advertised as a junior suite, apparently it wasn't. The bathroom stank! We were to,d to keep the plug in the bath to stop the smell. The bed was comfy, plenty of storage. Our cabin steward never cleaned it properly. All inclusive! I don't drink alcohol and due to being diabetic don't drink fruit juices. Bottled water NOT included in all inclusive!!! We did the excursions, so we had to pur have our own lunch whete on the trips, no packed lunch or water provided for trips. The disco where we had the tribute acts smelt of sewers in certain places. The good was good, no complaints there. I know it was a budget cruise, but our cabin was not worth twice almost twice the price of the cheapest and I did not expect the nauseating smells. At Malaga port trying to board was a nightmare. We did not have priority boarding as we were expecting. It was like a cattle market Read Less
Sail Date November 2016
So looks like my first ever cruise was to be the last for this ship in its present form.....it's now on its way to a refit before moving to the Caribbean. Desperately needs a refit cos its tired beyond redemption.......supposedly ... Read More
So looks like my first ever cruise was to be the last for this ship in its present form.....it's now on its way to a refit before moving to the Caribbean. Desperately needs a refit cos its tired beyond redemption.......supposedly had a Deluxe Cabin with Balcony but Deluxe is described as "Particularly elegant, luxurious, or elaborate for its kind; of superior quality or refinement:". .....not a chance, firstly the room was really small and cramped, the smell coming from all the drains in the shabby bathroom was just awful and my cabin was situated at the very back of deck 10 and right underneath the outside eating area of the grill restaurant....... it just beggars belief how passengers ( particularly Spanish nationals) are only happy once they've rearranged all the deck furniture by dragging table and chairs from pillar to post.......what a noise!! Of course once passengers have moved all the tables and chairs the crew have to move them all back - normally at just after 5.00 am!!! Now the balcony was accessed through a very heavy, badly fitting sliding door and was in itself ..tiny.. but it was nice to have the wind whistling through the gaps in doors to accompany you all the time there was a wind ...which was all the time the ship was actually cruising...... Now the good points......nothing to do with the fabric of the ship but the good was excellent in every one of the cafes, grills and restaurants.......brilliant menus, terrific service and outstanding quality of food....... the other good thing was the price.....you get what you pay for in most things in life and this is a truism for this ship.....2 or 3 star prices for 2 or 3 star accommodations.......it might be interesting to see what a refit does for the overall experience..fingers crossed. Read Less
Sail Date November 2016
Loud people, rude staff, we were told off in the bar by a surly waiter for lifting a hand to attract his attention. The bar was open too late as at 4.30 in the morning we were awoken by screams and shouts going past the door. The tours ... Read More
Loud people, rude staff, we were told off in the bar by a surly waiter for lifting a hand to attract his attention. The bar was open too late as at 4.30 in the morning we were awoken by screams and shouts going past the door. The tours were apalling, no organisation on the ship at all, we were always the last off the ship. Then almost at the end of the cruise we had food poisoning, a final insult to a horrendous trip. The only good thing was the exceptional service at dinner by our waiter and waitress, nothing was too much trouble, the food was good so why we were ill is a mystery. The cruise is aimed at a specific nationality, we always felt we were not included, we will not be travelling with Pulmantur again, nightmare ! The tours were for fit people that could walk for 7 hours and not have any food or drink, that is what happened to us. Read Less
Sail Date November 2016
Price from local agent including transport excellent value fully inclusive. Beware buying extra tonic Etc in Tins you will be charged ! Toilet system vacuum failed so had a few bad days having to wait or use public toilets. ... Read More
Price from local agent including transport excellent value fully inclusive. Beware buying extra tonic Etc in Tins you will be charged ! Toilet system vacuum failed so had a few bad days having to wait or use public toilets. However bottle of bubbly sent down as a way of saying sorry. Shore excursions (transport only) very good especially Monaco where we even got a free courier on the coach who looked after us superbly. Entertainment usual pullmantour shows designed with Spanish culture in mind but the best was " Rock Never Dies" excellent show ! The waiter service at dinner was excellent very attentive and nothing too much trouble. Breakfast (in restaurant) service some very good some, some poor, younger waiters did not know what they were doing. However they replaced them after complaints and the more senior ones were excellent. Cabin good and roomey , beds very comfortable. Cabin maid . Only once a day ! very unusual but money saving I guess, Read Less
Sail Date November 2016
This is the worst embarkation a human being can go through to join Pullmantur's Monarch. Lots of misinformation by the staff members. Unnecessary lines taking nowhere...and a long time waiting in the terminal. No matter you travelled ... Read More
This is the worst embarkation a human being can go through to join Pullmantur's Monarch. Lots of misinformation by the staff members. Unnecessary lines taking nowhere...and a long time waiting in the terminal. No matter you travelled with children or elderly people.. all have to wait in very long lines...Service on board was very poor..food never changed. Shows were boring. duty free shops with not enough retail. Prices high. Photography during formal night a complete disaster..only one studio shot before you meet the captain.. terrible! bad smells as you go to buffet restaurant and cabins.. very crowded.. buffet lines not openng at advertised times. rude people...definetelly not recommended. I can say that the cabinist and waiters were very nice and ready to make us feel great. most crew were nice although some seemed under pressure to sell. Colombian citizens not allowed to disembark in Costa Rica unless you hold a yellow fever certificate and purchased on board excursions. Read Less
Sail Date October 2016
Cruise was advertised with a mini suite, only five days before we received cabin number. Not a mini suite, a very poor " de luxe" balcony cabin. Not as advertised and sold. Agent blames Pulmantur and flatly refused to accept ... Read More
Cruise was advertised with a mini suite, only five days before we received cabin number. Not a mini suite, a very poor " de luxe" balcony cabin. Not as advertised and sold. Agent blames Pulmantur and flatly refused to accept responsibility even though they advertised and sold product. Very poor quality cabin, no kettle, air con ineffective, no fridge and orders not to put paper down the toilets. No stabilisers so very rocky in light waves, entertainment poor, one night just a man blowing fancy bubbles. All in all the worst trip ever, would not recommend this very old small ship. Plus side, food was ok. At Cittavecchia queue for shuttle bus took over an hour, gave up and stayed on board. Sum up. Ship very old. Cabin basic, Food ok, Entertainment amateur, Dining staff good. Cabin staff good. The worst cruise ever. Tip. Pay extra and take a bigger modern ship. Not worth the price however cheap. Read Less
Sail Date October 2016
We sailed from Alicante. I have given 5 stars as I am taking the price into consideration. If I had paid double, I may have given 3.5 stars. I travelled with my husband and 4 other couples aged from 49 to 71, but also knew about 10 ... Read More
We sailed from Alicante. I have given 5 stars as I am taking the price into consideration. If I had paid double, I may have given 3.5 stars. I travelled with my husband and 4 other couples aged from 49 to 71, but also knew about 10 other people. Downside.... Toilet system is on a par with an aeroplane, a suction system that can't cope with toilet paper, you are advised to not put paper in the wc so if you're embarrassed, I suggest you take a roll of doggy poo bags for your paper and bin it. Yes, the ship is old so more noisy than some others and a bit of soot does come down on you if you're sunbathing at the very back of the ship, but so much space and beds available all around the ship, move elsewhere if you have white shorts on! The ship is very very clean, the curtains in the public areas must be new as the linings are pure white. Some comments say it needs a lick of paint but as most of the walls are laminated materials, not sure what you could paint. The entertainment is fantastic, my husband and I aren't big on going to tacky shows but we happened across one show mid week and went to all others after, the dancers are actually professional ballet dancers and the shows were modern (only one classical night). The rock show was fantastic. There are two resident bands on board, one catered more for the Spanish and the other tended more towards English songs. The cabin was much bigger than average, two full size single beds together so equal to a queen size. Had to roll over twice to find the hubby. Two double wardrobes, lovely big dressing table, free safe, Tv. White bedding so you know it's clean. Mattress was old but still comfortable as were the pillows. Bathroom was dated but water pressure was good so was the temperature. Run the tap for a few seconds to clear any yucky water first. No toiletries provided other than one bar of soap and some shower gel in a dispenser (and obviously toilet paper). Towels provided (and also pool towels available at the swimming pool). FOOD.... OMG..... Amazing. Ate in the restaurant every night, you have the same table at a set time every night. I need to diet now I'm home. The waiters were fabulous and couldn't do enough for you. Desserts were heavenly. Not always sure if veg was going to come with the meal so we always also ordered the side dish of veg. There was always a fish dish, veg dish and meat dish, the bread bowl was varied (also speciality breads) and flowing, usually a choice of about 3 starters, 5 mains and perhaps 4 desserts and a sugar free option. Everyone of our group of 10 was really impressed with the food. We booked a package of transfers with our travel agent. The organisation from Pullmantur was very organised and ran like clockwork. I was a bit disappointed with our Rome guide (Katrina) as she led us to a particular bus tour and lied about the other hop on/off bus companies and also tried to push a particular restaurant (obviously on commission). The service in the bars was great. It was actually quicker to sit and be served rather than go to the bar (except poolside as no waiter service there). My hubby and I (+4 friends) are booked onto the same ship in December for the transatlantic cruise and were quite worried after reading the reviews on here but now we're counting down the days and can't wait to get back onto the Zenith. They have theme nights and suggested dress codes incl. white night, tropical, rock, gala and elegant. But, again with thought, the theme after the Rome stop was casual as it was a later sailing and people wouldn't necessarily have enough time to dress up. Don't expect Princess line facilities for Pullmantur fares!! However, expect more than Thompson for lower fares (I've done both). I reiterate that my ratings are taking price into consideration. We heard some British complain about the number of Spanish people aboard and about their ways. Yes, the vast majority of passengers are Spanish and acted typically like Spanish, just as the majority of us Brits acted like Brits !!! Read Less
Sail Date October 2016
Convenient from Alicante. Reasonable price, but noway is the ship up to scratch. The service from the waiters in the restaurants was SUPERB. The steward for our cabin was very efficient and obliging. The restaurants and food were ... Read More
Convenient from Alicante. Reasonable price, but noway is the ship up to scratch. The service from the waiters in the restaurants was SUPERB. The steward for our cabin was very efficient and obliging. The restaurants and food were great. BUT The cabin was RIDICULOUS. ( see below) and shows that quantity is more important than quality. Another example of the ridiculous design was the toilets by the reception desk. In the men's, the urinal cubicle was designed for noone larger than 10 year olds, being so close together and restricting the second person from entering. The ladies was as stupid. The embarking and disembarking organisation by Pullmantur at Alicante was CHAOTIC. people coming and going being mixed up, not knowing where to go, and even the Pullmantur girls didn't seem to know. Conclusion...we enjoyed the trip but sardines in a tin springs to mind. We heard not one favourable comment about the ship and many many complaints. But we must repeat the staff in the restaurants and cabin were great. Read Less
Sail Date October 2016
Took this cruise as a long needed break and the first proper holiday in 8 years. Boarded at Alicante on day 2 of the of the cruise, which started in Malaga. Embarkation was relatively smooth and we were on our way on time and looking ... Read More
Took this cruise as a long needed break and the first proper holiday in 8 years. Boarded at Alicante on day 2 of the of the cruise, which started in Malaga. Embarkation was relatively smooth and we were on our way on time and looking forward to the week Our cabin was an "Exterior Superior" on deck 6 and was reasonably spacious with a very comfortable bed and small but comfortable pillows. The temperature was about right but I don't think the aircon was switched on at all during the week as it was October and was not really needed. Sadly, the let-down was the bathroom. For a ship that was allegedly refitted in 2013 the shower tray was old and dilapidated, with dirty grouting and tiles, and rust coming through the paint. The water coming from the taps was noticeably brown and the supplied hairdryer was next to useless (according to my wife - I don't need a hairdryer, no hair...) The "Porthole" window was not very clear and was showing signs of de-lamination which made it look cracked in the corners. On the outside, it's not much better. The paintwork is poor with no attempt to make it look like the rust was removed prior to the fresh paint being applied... On the outside of the cabin, there was always a strange smell in the corridor, couldn't place exactly what it was, maybe something they used to clean the carpets ? These were extremely old looking and very treadworn. If your native language is English do not expect to be catered for ! The numerous "Touch" information screens around the ship are only in Spanish. There is an English news channel on the cabins' TV but only one entertainment channel which shows only one movie a day, repeated in a loop. The tannoy announcements are in English occasionaly, but considerably shorter than the Spanish announcements, so we always wondered what was missing from the broadcasts, many of which you couldn't hear properly from the dated speaker system. This brings me to the entertainment.. Oh dear ! The music is almost exclusively the typical Spanish "Rumba" style latin american beat which thumps through the speakers incessently from early in the morning, and on the deck you can barely hear yourself think through the thumping sub bass speakers and the extremely LOUD "motivators" who don't really need a microphone although they insist on shouting down one as if everybody on board is deaf. There were two bands on board providing entertainment in the evening but once again, mostly playing Spanish music, or worse still playing instrumental Jazz for 45 minutes straight.. The musicians were actually very capable and versatile, providing the backing for many of the shows but had NO interaction with their audience whatsoever and looked bored stiff the whole time they were on stage. There were a few shows which were worthy of mention , the "Rock never dies" show provided a brief release from the constant latin music but they still felt the need to stick in some naff Spanish song totally out of context with the show. The "Abba" show is also worthy of a mention, also very good but they still felt the desperate need to sing some of the songs in Spanish. Every show featured a bunch of dancers who must do the same routines every week but still managed to look like an amateur theatrical group. Oh, almost forgot .. the highlight of the evenig shows was a guy blowing bubbles for an hour !!! That was his whole act.. I kept waiting for him to finish so the real entertainment could start but no, that was the whole show... OK, on to the food.. Don't bother looking for a traditional English breakfast. The Spanish chefs don't seem to understand the concept.. Scrambled eggs always runny but somehow lumpy at the same time. fried eggs that were almost unrecogniseable, toast was cooked only on one side and bacon was only available in skinny strips which were greasy and everything was always cold. There was a good selection of "Continental" style food, cheese, sliced meats and cereals etc. so not a total disaster. You could always do what one of my fellow passengers did - stock up your plate with what appears to be traditional breakfast fare and then grab a passing waiter and ask him to microwave it for you - they will do it with a smile ! There is a "Burger bar" at the rear of the ship but it doesn't stay open till late so don't go looking for a midnight meal - you won't get one. Burgers were very nice though and selection of salads was good so not all bad. Evening meals were a highlight I am glad to report. Every day introduced a new menu with a selection of starters, main course and dessert and you could have as many as you liked. Put on a few pounds that week I can tell you, thanks to the Chefs for that ! Would class the evening meal as being "Fine Dining" Don't bother paying through the nose for the excursions !!!! I cannot stress how much we felt ripped off by our trip to Rome. I was warned previously about this but like a dumbass I booked one anyway. Dragged though Rome with a knowledgeable but unbelievably boring tour guide who hardly paused for breath, and stopping to try and take a photograph left you in a crowd of tourists going in every direction while the tour guide jogged off into the distance. Lost him several times and had to search for his raised umbrella to try and locate him, difficult because it was raining and there were thousands of raised umbrellas.. Took the recommended route when visiting Pisa. Grabbed a seven seater taxi with my friends and had a relaxed and comfortable journey to see the sights and then on to a charming italian town called "Lucca" for some more sightseeing for less than half of what the ship was charging. By the way, if you feel the need to stay in touch with your frinds on social media it will cost you 140 Euros for a weeks' internet access ! There are cheaper daily options but these are still hideously overpriced.. Wait until you get to land and find a cafe with free internet - there are plenty of them so relax with a coffee and catch up. I had a few photos taken by the ships' photographer which cost 13 Euros each and were printed at such low quality that even the shiny paper couldn't make it look good. No wonder thare are so many uncollected photos hanging on the wall in the photo display room. On to the service.. All I can say is that the crew were excellent in every aspect. Our cabin was always clean, as were the ouside areas and the bars. The waiters and stewards all worked extremely hard and always seemed to be happy to help with anything. Read Less
Sail Date October 2016
Tips taken at the beginning of the cruise not at the end, no refund for bad service, Food on the ship was always cold in all restaurants, Also some meets under cooked,My wife suffered with sickness and diarrhoea onboard, The cabin shower ... Read More
Tips taken at the beginning of the cruise not at the end, no refund for bad service, Food on the ship was always cold in all restaurants, Also some meets under cooked,My wife suffered with sickness and diarrhoea onboard, The cabin shower was filthy, the toilet brush was caked in faeces took 2 days to replace the brush,We washed out the toilet by hand, Paint was pealing and bubbling off the walls and the sink,Witch had been painted over many/many times, The bedside table had broken drawers we fixed, This is purely a booze cruise for the spainish, All entertainment is for the spainish, Not for mixed nationalities,The ship is old and tired and needs a total reform, This was a 25th wedding anniversary gift for my wife, It was the worst experience of our lives, We will never cruise with pullmantur ie the zenith, hope this will stop this company taking advantage of any more of there clientele. Read Less
Sail Date October 2016
We chose this cruise because we were told the food was French and gourmet. Well, the food ok but not great. Also the destinations were very good: Sicily, Crete, Greece and Corsica. Ship is a bit old, but the crew were very nice and always ... Read More
We chose this cruise because we were told the food was French and gourmet. Well, the food ok but not great. Also the destinations were very good: Sicily, Crete, Greece and Corsica. Ship is a bit old, but the crew were very nice and always helpful and polite. We started to return to Marseille, FR from Greek Katakolon GR with a full day at sea on 18th of October 2016. We were schdeuled to stop and visit Adjaccia, Corsica on 19th. After that we were to proceed to Marseille, FR arriving the monring of the 20th. Events changed things. About 22:30 PM on the 18th a public announcemnet indicated that we were changing course for Naples, Italy becuase one of the passengers was very ill and need to be hospitized as soon as possible.We were to arrive in Naples about 3:00 AM on the19th to drop off this passenger and then proceed non-stop to Marseille, FR. The stop at Adjaccio, Corsica was cancelled for 1700 passengers. with no mention of compensation. We and many other passengers were very dissapointed. We discovered that the ship was to disembark all of us and immediately pick up 1700 new passengers to embark at 17:00 PM. It seemd to us that we were now just some cargo. We would not have taken this cruise if we had known that over 80% of the passengers were over 80 years old. There were many people in wheelchairs. On Wednesday, the 19th, mid afternoon the Italian Air force had to send a rescue team in a helicopter to airlift a 93 year old man to Livorno, Italy. We later discovered that 4 other people had been disembarked in ports along the way because of health issues. Smoking was permitted in some areas. This is not good Excellent captain - very precise movement and control of a large ship. This ship has good stabilizers. Nice music in bars in evening, but sets were always too short, no more than 45 minutes. Internet was poor by satellite MTN out of Miami, Florida. Various payment plans - Example 100 minutes for 39 Euros.The software design for Internet was very bad. Some kinds of alcoholic drinks were free, but we had to pay for mineral water. Some of the outside restrooms awere dirty and smelled bad. - others were ok. Carpets in the hallways were dirty, stained and worn as was the carpeting on the stairways. We had 5 days of problems with the front desk re our credit. It was actually a problem in their databases and information management. Read Less
Sail Date October 2016
We choose the cruise because we went to Cartagena to get married. So my husband and I decided that would be a good idea take the cruse there. I'm going to do a favor to people who like read reviews: Please don't take that cruise. ... Read More
We choose the cruise because we went to Cartagena to get married. So my husband and I decided that would be a good idea take the cruse there. I'm going to do a favor to people who like read reviews: Please don't take that cruise. The food was awful, in all restaurants, breaksfast buffets the same every day, just few things to eat, the eggs were the worst I've ever had. People who go there are unrespecful, I even have a problem with a guy in the casino who asked me and my husband money to bet, was unbelievable. Times to eat were very limited. Please don't go, it`s very bad cruise. The chair at the pool and in the bar 360, so old and even broken. Seriously, I don't understand why that company still working. The stops in each port were very short, mostly from 7 to 2; well the cruise get at 7 but then you have to wait to get off the boat, it`s a process and it takes too much time. I definetely won't take that cruise with that company anymore and I recommend people don't do it either. The experience was terrible. Cabin was pretty old, dining terrible, service was poor, entertaiment was poor, excurtions was poor, they don't have in English any excursion. Read Less
Sail Date October 2016
This past September 2016 I took a cruise on the Monarch with Pullmantur. The price was a great value and the cruise was worth every penny since I paid less than $600 for this cruise and it was a 15 day cruise. Was everything excellent? ... Read More
This past September 2016 I took a cruise on the Monarch with Pullmantur. The price was a great value and the cruise was worth every penny since I paid less than $600 for this cruise and it was a 15 day cruise. Was everything excellent? No, but for me the ship was comfortable the food was good and the staff were upbeat and nice to be around. The food at the buffet was very good and the dinner food in the dining room was good but my dining choices were limited, the menu never changed throughout the duration of the cruise (15- days) we had one menu to select from and the items on the menu were limited. My favorite hang-out was Schooner Bar was my favorite hang-out, it was right next to the Casino and the bar made excellent coffee - yum and the bar service was great. Would I take another cruise with Pullmantur? You betcha, yes, I sure would it's a great value. Read Less
Sail Date September 2016
As a family we wanted to make our annual vacation. Firstly our local agency misguided us about the age of ship. We wanted to travel with a new ship. But Zenith was built in 1992 and unfortunately it felt that way; from the smell and ... Read More
As a family we wanted to make our annual vacation. Firstly our local agency misguided us about the age of ship. We wanted to travel with a new ship. But Zenith was built in 1992 and unfortunately it felt that way; from the smell and service to the furniture. Although some of dining serving staff were helpful, most of bartenders were grumpy and somewhat careless. During seven days at least three of the bartenders were angry over little things. In Zenith ship, the 11 th floor is the general dining area where one can have all his or her emails, if wished. The entry area is closed to the kitchen where a strong smell first stops you. Then you have to walk toward the back to get over with it. Finally, one must never ever share his or her credit card with accounting, because they overcharged us. Although the night before I confirmed everything. I realized that every single day they charged for things we did not even authorize. So they almost tripled shared us. Unfortunately we cannot reach to any accounting or customer service team of Pullmantur Zenith. As a summary, only one with absolutely no expectation of service and quality may go with Zenith ship. Read Less
Sail Date September 2016
I will never go on Horizon again. The ship is falling to pieces. Our toilet did not work for the whole duration of the cruise. Room furniture old and shabby. Drawers without back, mattress worn out and balcony furniture very rusty and ... Read More
I will never go on Horizon again. The ship is falling to pieces. Our toilet did not work for the whole duration of the cruise. Room furniture old and shabby. Drawers without back, mattress worn out and balcony furniture very rusty and chairs full of thorns. During our stay the ship was grounded in Stavenger harbour. Definitely customers were not to blame for this but they suffered the consequences. No empathy shown to customers. Information provided was very scant. No alternative tours offered in substitution of the Geiranger Excurcion which we lost till the ship was repaired. Air conditioner in the restaurant always out of order. Avoid it at all costs. Only positive was the level of food. We had to spend long hours on the ship, with very minimal entertainment during the day. We went on this cruise liner to celebrate our 30 wedding anniversary. It turned out to be a nightmare. Read Less
Sail Date July 2016
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