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137 Pullmantur Cruise Reviews

We chose this cruise as it departed from Málaga Port. We had received our luggage tags from our agent with our documents a week prior to the cruise so they had already been filled in - with the visa and health forms - so it was just a ... Read More
We chose this cruise as it departed from Málaga Port. We had received our luggage tags from our agent with our documents a week prior to the cruise so they had already been filled in - with the visa and health forms - so it was just a matter of dropping the luggage off to the staff. This was very quick and easy. Embarkation process in the terminal could have been more efficient - there were numerous staffed desks but it took approx. 1 hour queuing to get through the lines to the desks ! It didn't help that the staff "managing" the queues appeared to be unaware of where the queues started and finished...this meant that people who were at the "back" of the queue were directed to a new desk opening while those already queuing ahead of them were "stuck" in the queue and just had to wait.! There was a desk for those who had "checked-in" on line...where you could also choose your embarkation time..but...you still had to go into the queue to get to that desk..so complete waste of time to check in on line..and you still had to repeat check-in process at the desk.!! As cabin numbers are allocated on the paperwork ahead of check in - it would have been a lot more efficient and less confusing for clients to check in to desks or areas by cabin number. The ship held numerous security drills for staff so it felt good to know they were prepared if the worst ever happened..although if you were sleeping it was a bit of a rude awakening to the sound of the sirens! The ship is not new...and there is a slight feeling of it being an older lady of the sea..but the staff appear to work hard and maintenance and cleanliness were not a problem. Just do not compare it to the big luxury cruise ships - it is what it is.. Pullmantur is a Spanish company and so the on-board entertainment is Spanish focused .. however most entertainment could easily be followed (or had reasonable translation into English). The SPA was small and compact but offered a good selection of treatments. There are different offers and discounts available during the cruise so look for those for value. There is a hairdresser available but as they wish to promote their treatments then a simple wash and blowdry is quite expensive and I'm sure more people would use the service if priced at onshore salon prices. (43€ for a shampoo, condition, 5 minute head massage (during the shampoo and condition) and a quick slick of eye cream and a brush with some bronzing powder was a bit much). There was a cooking demonstration on one of the days at sea which was extremely popular..this was really the only time that the presentation could have been better...lots of people meant that it would have been better held in the Theatre but..otherwise a great session..and the food samples were very popular.! The majority of the staff in the bars were very polite, cheerful and helpful. The staff in the main restaurant - at least at our table (number 27) were excellent.. There is a Gluten and Lactose Free Menu for those who require it..and a couple of times other diners wanted to order Gluten Free for variety. (especially the steaks). :) The main menu offered a reasonable selection but at times the quantity of the main course was a bit on the small size for the men with larger appetites. We were on the Zenith last year and the food was better (mainly as sides of vegetables and potatoes were a standard offering..none this year). The buffet and grill offered a selection of cold starters, hot mains and basic desserts each day..you could usually find something but after a week it does get a bit boring.. As usual there was a selection of shore excursions available. Information sheets in English were left in the cabins each afternoon. If no excursion was chosen you could still go ashore and just potter about the local town. NOTE: Do check in time to book coach transfer tickets as except for Livorno they all had to be prepaid and prebooked...not available on the day - some Ports are 30 minutes walk into the nearest commercial area. On this ship there is the possibility to download the Pullmantur App - whilst it is to find out information about Pullmantur Cruises it also provides information on daily activities, the layout of the ship and...something which is not promoted..offers a WhatsApp type service from guest to guest. This is idea to find people if they are not in their cabins as you can "check-in" your location. It works without internet so really handy. Disembarkation was extremely efficient - leave luggage outside cabin before 01.00hrs - receive copy of invoice for any spending on board during the evening - if you have left credit card details and invoice is correct..no need to do anything except wait for your colour code to be called and make your way to terminal..pick up luggage waiting for you and that's it! All in all an enjoyable cruise - if available again from Malaga - and different ports of call (this time it was - Málaga - at sea - Porto Torres (Sardinia) - Cittavechia (Rome) - Livorno (Pisa & Florence) - at sea - Alicante - Málaga) then I would consider it. Ratings are based comparing what I would expect at an all inclusive hotel. Read Less
Sail Date October 2017
Given the great price of the cruise and the age of the ship, we were ready for anything. But this was a great cruise. The outside of the ship is well weathered, but the inside was great - easy to navigate and plenty of good places to hang ... Read More
Given the great price of the cruise and the age of the ship, we were ready for anything. But this was a great cruise. The outside of the ship is well weathered, but the inside was great - easy to navigate and plenty of good places to hang out. The ship is small, and less than one thousand passengers on our cruise, but it was homely and friendly, and even though the primary language is Spanish it was easy to feel part of the atmosphere. Its not going to compare to the larger US based ships, but we're seriously considering a return cruise to do the alternate itinerary. The highs were the itinerary and the friendliness of bar and entertainment staff. (The included beverages were quite extensive - you have to drink a lot to make the $70 total drinks package worth it. The extra charges on premium beers and wines amounted to $1 or $2 per drink,) We had cabin 1107 - a family balcony. Cabins are only cleaned once a day, but our cabin steward Eduardo was great. Bathrooms are small. Balcony was weathered, but useable. Buffet dining surpasses any ship I've been on (we've done most mainstream cruises). The buffet area is compact but complimented by two covered terraces on the back of the ship. The dining room service was good, the food was often the same as served in the buffet. There is no late night food anywhere on the ship. Morning coffee starts as 7 p.m. Food service closes at 10 a.m. 2nd dining however is at 9.30 p.m. Embarkation was superb, however getting in and out of Dominican Republic is something else. If you stay for more than 24 hours you have to buy a $10 tourist card, plus pay $20 import tax before boarding the ship. Prepaid shuttle from airport to ship is the best way to travel, then take a Santo Domingo excursion on the last day. Ship leaves at 9 p.m. and gets back at 9 a.m. Everyone was off by 11 a.m. Enrichment activities were limited. My partner did the yoga class on four days. No art auction, no hard selling. There was a cooking show in which both cruise director and captain participated in. There were daily craft workshops and spa seminars. The Entertainment team and Animation team were outstanding. Only one show a night in between 1st and 2nd dining, but three of them - the Halloween show, the Abba show and the Rock Never Dies were great. Lots of interaction between crew and passengers. Neither of us speak Spanish but rarely did we feel excluded. Staff remembered us through the week. The coffee lounge was a great hub. Most of the specialty coffees are included, as are cocktails and some wines and liquors. Disco seems underused and didn't start until 11.30 p.m. Theme nights every night - Gala (one formal), tropical, terror, white, black & white and rock. Great itinerary - Martinique, Barbados, Grenada & St. Vincent. We booked the Island tour in Barbados, and Spice & Rum tour in Grenada. Great fun. Wished we'd have done an excursion in St. Vincent. Beware - excursions are in Spanish, however English is the first language for the tour guides - a bizarre scenario. (Martinique is French). Best value for money. Wide age range though not many kids. Singles rates are really good, therefore many single travelers on board. Read Less
Sail Date October 2017
We chose this cruise because it departed and returned from/to our home town of Malaga. As before on other cruises, we chose a cabin with a balcony, as we enjoy just sitting there and relaxing, also waking up to the view. The ship is ... Read More
We chose this cruise because it departed and returned from/to our home town of Malaga. As before on other cruises, we chose a cabin with a balcony, as we enjoy just sitting there and relaxing, also waking up to the view. The ship is old, but has a certain charm that the newer ones don't have. The dining arrangements were very well organised and the atmosphere and waiters were perfect. Nothing like the variety of food on larger and newer ships, but quality and presentation were excellent and the staff very attentive. Drinks were included and as long as you didn't order main brand alcoholic drinks then you didn't have to pay. We were satisfied with the brands offered and don't drink much, so no problem. The entertainment was of a high standard. We can't comment on sports activities nor spa treatments as we didn't partake. Our big problem was that we were given cabin 9103 - one of the four cabins that are located immediately above the discotheque. At 23.45 hrs the music started. At first we laughed, thinking "this just can't be happening". Then it got louder and louder and louder until we couldn't hear ourselves think. It continued until 3 am every single night for the 7 nights of our cruise. If your excursion departs at 7am, you do not want to be wide awake until 4-5 am (sleep wasn't automatic once the music stopped). We called reception 2-3 times every night. We filled out 2 official complaint forms. After four nights we were offered the use of an interior cabin 5 decks below, just for sleeping purposes, as the ship was full and no other similar or superior cabins were available. We didn't accept as we'd already put up with it for four nights and we would have meen made to sign a waiver to renounce any further claim. Also the thought of having to go down every night with an overnight bag was totally inconvenient. Although everything else on the ship was acceptable and in accordance with what we had paid (you get what you pay for), we could not enjoy it as we were so tired and grumpy through total lack of sleep. We slept through most of the explanations from the guide on the coaches, so that was wasted and we even opted for going to bed early instead of enjoying the night life aboard - just to get a couple of hours before the bom-bom-bom started (with the accompanying vibrations). Radios and musical instruments are forbidden in the cabins, yet we had a disco in ours. Both the captain and the ship's director admitted knowledge of the problem with these four cabins (9101, 9103, 9105, 9107) and that Pullmantur/Royal Caribbean were trying to find a solution. The ship is over 30 years old and they are still trying???? On our return we contacted our agency and they referred our complaints to the company. We were offered a discount of 15% off our next Pullmantur cruise, to be used within 12 months and asked to sign a waiver. What an insult of an apollogy for knowingly and deliberatly putting us in a cabin where we wouldn't be able to get a single night sleep and for totally ruining our much needed holiday and wasting our hard-earned money. Naturally we declined, so watch this space. Read Less
Sail Date October 2017
This my very first cruise so I don't have a lot to compare it too. I live in Curacao, and get to see A LOT of cruise ships. Compared to those who visit the island, this one was small. But I received the cruise as a gift so I cant ... Read More
This my very first cruise so I don't have a lot to compare it too. I live in Curacao, and get to see A LOT of cruise ships. Compared to those who visit the island, this one was small. But I received the cruise as a gift so I cant complain. The ship is an older smaller ship. There was not a lot of diversity. Two buffets, One main dining room, one bar, one club. We had the ocean vieuw room on deck 10 and it was ok. Our room was nicely cleaned EVERYDAY! We had the all inclusive drink package and regularly took drinks to our room. Didier was awesome in cleaning everything up. The diner was good. Didn't eat anything twice. Our waiter Vedi was amazing. He always knew what pairing to recommend and no request was too outrageous. He and Diana gave us exceptional service everyday. So much that I was looking forward to dinner. The entertainment and activities were very limited. There was always something to do, but there was not many options. And also I had the feeling that it was all focused on a much older crowd. The ports and excursions were ok. I only booked an excursion at Cartagena, the hop on, hop off bus. I think it was ok. I wouldnt go on this cruise again, but I will recommend it to an older or elderly couple. Read Less
Sail Date October 2017
the No1 reason to write this review is a complaint - they have crushed my luggage, an expensive one I purchased for 350 dollars. After 4 months!!! of mailing back and forth, they would give me 100 EUR. This is not how you make returning ... Read More
the No1 reason to write this review is a complaint - they have crushed my luggage, an expensive one I purchased for 350 dollars. After 4 months!!! of mailing back and forth, they would give me 100 EUR. This is not how you make returning and happy customers! I heard sorry "0" times, only to contact their central office, which is a pain, considering I had to spend time and money to buy a new one, as I was expecting to travel 1 more month in central america, which is pretty hard with a crushed luggage. Otherwise the ship is a bit old, holds well for it's age. Need to pay for water? On an all inclusive deal? Fruit juices are terrible 10% fruit content syrups. Bar staff's English is limited. On the plus side, dinner was remarkable, every night! Seriously, hats off, we always could chose from a menu, and all were great! with wine included. Read Less
Sail Date September 2017
We chose this cruise as there were no sea days so daily entertainment was not an issue. The Cruise line caters predominantly to the Spanish client but there were many on-board for whom English was the preferred language. All the staff ... Read More
We chose this cruise as there were no sea days so daily entertainment was not an issue. The Cruise line caters predominantly to the Spanish client but there were many on-board for whom English was the preferred language. All the staff spoke English. The ship was a no frills ship. We did not partake of any of the daytime activities as we were on shore each day. The evening entertainment was excellent, the absence of too much dialogue meant it was not necessary to understand Spanish. Food was good and plentiful, with a section for dietary needs such as gluten free and the service was excellent. The all inclusive deal was fair and being able to vet good coffee within this deal was a bonus. Water was feely available in all the bars so it wasn't necessary to take out the expensive extra drinks packages that were offered. Our Stateroom was clean if a little tired. Public areas were clean. Read Less
Sail Date September 2017
I think that I can echo the same things about Pullmantur cruises that have been said here and agree. The furniture in the state rooms is in very bad condition and the collar around the hot tubs was broken. There were no excursions with ... Read More
I think that I can echo the same things about Pullmantur cruises that have been said here and agree. The furniture in the state rooms is in very bad condition and the collar around the hot tubs was broken. There were no excursions with English guides available at any port. We took a Greek Island cruise and I would expect the food and entertainment to be Greece themed but instead was all Spanish. The tipping was just added to your bill and you get no chance to dispute it or adjust it, they just add it to your bill on the last day. There are none of the amenities cruise ships usually have. No luxury at all. You get what you pay for though, transportation to five Greek Islands, meals, entertainment (in Spanish) and that's basically it. If you're looking for a normal cruise ship experience, don't take a Pullmantur cruise. Embarkation was a real problem. The buses that normally run from the subway station in Piraeus to the cruise port didn't stop and you have no way other than walking (over a mile) with suitcases in tow to where the ship was. That's a little hard to do in 100 degree heat. There should have been Pullmantur shuttle buses to take you to the ship. It's a very basic, bare bones, no perks cruise I cannot recommend. Read Less
Sail Date August 2017
We chose this cruise (our first) mainly because of value for money. We paid $1,500 per ticket and that included the round trip flight from Quito to Panama. Cartagena was forgettable but we did do the Mud Volcano excursion through Viator. ... Read More
We chose this cruise (our first) mainly because of value for money. We paid $1,500 per ticket and that included the round trip flight from Quito to Panama. Cartagena was forgettable but we did do the Mud Volcano excursion through Viator. Nothing quite like getting completely immersed in volcanic mud. On Curacao we did the Tugboat snorkeling excursion (Viator also) and that was very good. On Bonaire we snorkeled off of Klien Island and that was by far the best water time we had of all three islands. By far the most to see (turtles, many fish, moray eels and much more). I could have stayed in the water for days on Bonaire. On Aruba we did a glass bottom boat and snorkeling tour with Watersports and Tours Aruba after a literal last minute cancellation of a Catamaran excursion due to the boat being rented out from underneath us by a private party. NEVER WILL I DO BUSINESS AGAIN WITH ARUBA WATERSPORTS CENTER. Now about the ship. The embarkation and disembarkation was orderly and mostly hassle free. The security did arrest my utility tool as it contained a knife but gave it back to me at the end of the cruise. I saw a lot of clothes irons also under house arrest due to potential fire hazards. The service as quite exceptional. Five stars to all the Food and Beverage staff from the Manager and Head Waiter on down. Those folks are keepers and I would hire them myself if I owned a ship. The food was very good and met my expectations and then some. There was the buffet with good food and generous hours and the dining room with fixed times and seating - I enjoyed eating at both. The cabin (exterior superior) was nice. We had a king bed and the shower was spacious enough. My wife likes the evening shows and we took a few in. They were good also and a good way to end the day. There were many activities that we did not partake as my main goal in taking the cruise was rest and relaxation with emphasis on rest. We also found housekeeping to be quite good and did a good job of keeping the cabin clean. I know very little Spanish but all the staff I encountered spoke great English and I met a lot of the staff. For TV in English, there was the BBC and a movie station. The ship sponsored excursions were not of interest to me but then again my wife and I are experienced world travelers and can manage time schedules. The Moka Coffee shop and bar was my first stop in morning for cappuccino and I found it amusing that they could not make a moka for lack of chocolate. I also met a lot of great passengers and had many good conversations on the boat. It's a value for money cruise and yes, I would definitely sail with them again. Read Less
Sail Date July 2017
The Horizon's itinerary was sent to us via email by our cruise organizer. It indicated that the cruise's port of origin was Trieste, Italy and the first port of call would be Venice. We arranged an "open-jaw" flight ... Read More
The Horizon's itinerary was sent to us via email by our cruise organizer. It indicated that the cruise's port of origin was Trieste, Italy and the first port of call would be Venice. We arranged an "open-jaw" flight from Toronto to Venice, returning to Toronto from Athens, and a one-way car rental to Trieste. It didn't register on me when we received the itinerary that there was no exact location given for embarkation in Trieste - I assumed that there would be one and only one cruise ship terminal. Trieste, as it turns out, has many piers or "Molos" spanning a distance on the waterfront of over 3 kilometres. After dropping off our keys at the car rental agency's location on Molo 4 near the northeast end of the waterfront, we first checked Molo 4 for signs of our ship. No luck, so we started dragging our luggage in 30 degrees celsius southwest towards the other Molos, becoming increasingly concerned that there was no sign of our ship anywhere, nor any sign of other people looking as lost as us. We eventually reached the ferry terminal at the southwest end of the waterfront and realized that the Horizon was not in Trieste. This was confirmed by a helpful taxi driver who got in touch with his dispatcher. The taxi driver struggled with English to tell us that the Horizon was in Venice. We were confused, exhausted and becoming desperate, since we were now approaching the boarding deadline. We took the taxi back to the main piazza and sent an email to our cruise organizer, explaining our circumstances. She responded to our email, confirming that due to "mechanical issues" the ship was in fact no longer departing from Trieste, and that Pullmantur was transporting passengers by bus from Trieste to Venice. She recommended that we try to find the Pullmantur representatives. At this point we were exhausted, and couldn't imagine having to race back and forth across the waterfront looking for Pullmantur reps. I walked back over to the Trieste Terminal Passegiere and verified that there was nobody there from Pullmantur. At this point, still working with very little information, we reluctantly decided to take a taxi from Trieste to Venice. The taxi driver got us back to Venice quickly and we were finally able to board the Horizon, but it cost us 265 euros. Altogether, the pointless and exhausting round trip from Venice to Trieste cost us over $600 Canadian, including the cost of our car rental, diesel, tolls and taxi fares. Following our cruise organizer agent's advice, we talked to the Horizon guest services staff about obtaining compensation, and were told to complete a claim form. We did so, and were told 2 days later that "regrettably" they couldn't do anything for us. The desk manager told us that our cruise organizer had been notified of the itinerary change, and suggested that we submit a claim to the cruise organizer. Our agent in turn told us that they had been notified by Pullmantur, but only after they had already found out from other passengers what was happening. We were not the only people affected by this problem. Rob Goldstone (yes, *the* Rob Goldstone) was also left hanging, as were a couple from Melbourne and our dinner table companions from Vancouver. I will follow through with submitting the claim via the cruise organizer, but I'm not optimistic that anything more than finger pointing will result. The cruise was otherwise nice. The ports of call were all top-notch. We didn't opt for any of the ship's excursions, since the passengers on the ship were predominantly Spanish-speaking and we were told that English would only be offered if at least 10 people on the tour required it. So we basically did our own thing in each port, which was good since it was undoubtedly cheaper to do so and allowed us to move at our own pace. Meals on the ship were of reasonable but not outstanding quality. The restaurant and bar staff and cabin attendants were attentive and pleasant. The unlimited drinks that were included in the price were of decent enough quality that we felt no need to upgrade. We saw only one of the evening shows, an Abba tribute on the last night. It was good enough that we regretted not having attended more performances. Be aware that if you don't speak Spanish, you may feel a bit out of place on this ship.. Read Less
Sail Date July 2017
This is our third trip on Pullmantur and have we have been very impressed with the quality for the price. For the last two trips we have booked room of Junior Suite or higher to get the advantages not only of more space but the Waves Club ... Read More
This is our third trip on Pullmantur and have we have been very impressed with the quality for the price. For the last two trips we have booked room of Junior Suite or higher to get the advantages not only of more space but the Waves Club amenities. Embarkation in Cartagena can be super chaotic with Pullmantur but with the advanced boarding with the Waves Class rooms this is avoided and you get on with minimal hassle. To avoid some of this check in online, print it out, and sign it. Then after you arrive go the line where your passports are checked. Colombian nationals will have to pay a exit tax, your passport is stamped but this is not immigration. Then get in line for immigration. The Zenith is a relatively small ship with around 1400 passengers and the junior suites are spread throughout the ship. There are very few balconies on this ship. Our room was a junior suite without a balcony and was a very nice size, bigger than an NCL mini suite, with full bath. There was a large flat screen TV but we never turned it on. Our only complaint is the room needed to be cleaned better, but once it was pointed out it was done quickly. The Waves Club was a small but nice interior area on the 8th floor, I understand it was the old "cigar lounge" when it was a celebrity ship. The room is dark without any exterior windows, but has a library feel with a nice ,marble fireplace and a big screen TV above it. My recommendation here are, if it is going to be a Wave's Club only area, you need to put in a card key entry. There were always people coming that were thinking it was the library, computer room, or games room. Also when you order a drink at the bar many times the person attending the bar has to go to another area of the ship to get the drink, leaving the area unattended. Just food for thought if Pullmantur reads this. The nightly shows were excellent for the size of ship. They are mostly in Spanish and there is very little English spoken on the ship other than the announcements, but if you need help the staff is multilingual. The buffet is recently remodeled and the food was very good. I can not fault anything there. In the back of the buffet there is an outdoor grill area for hamburgers and hotdogs as well as plenty of outside seating on that deck and the one below. That is one thing bout the Zenith, there is a lot of outdoor space. The main dining room was incredible. It was one of the nicer dining rooms I have been in on a ship. There was a piano player almost overnight, the service was very good, and the food was excellent. Remember the dinners are late. Early seating at 7:15 late seating 9:30 PM. The gym is very small, 3 working elliptical, four normal sized treadmills, two leg machines, and a four-sided multipurpose weight machine. There were also a incline bench and flat bench with dumbbells. It was just a very tight space and usually full. The spa, hit and miss. Spa manager a little aggressive with the sales pitch. The prices good. Massage, one good one not so good. The area is not super tranquil, there is a deck area outside the spa and three doors that go in an out of the area. Wish they could find a different area for the spa to be placed. We paid the $10 dollar/day charge for the upgrade in drinks. The canned Diet Coke alone was worth it, but Absolute didn't hurt either. We did all the tours on our own and have taken to getting resort passes for the bigger islands when we are in the Caribbean. So, I can't say anything about the Pullmanturs tour program. Overall, a great value for the money. Have patience in the boarding process, Have your expectations in check as it is an older ship but has been maintained well. This is primarily a Spanish speaking cruise, but there is always staff to help that can speak English if you need help. This is a family cruise, usually three generations and extended family. If you looking for a quiet cruise it may not be for you. Enjoy. Read Less
Sail Date June 2017
We chose this cruise because it left from Colon Panama where and we were visiting friends in Panama. The itinerary was original too. Colon, Cartagena, Colombia, and the ABC islands. As I am learning Spanish, this cruise was a great ... Read More
We chose this cruise because it left from Colon Panama where and we were visiting friends in Panama. The itinerary was original too. Colon, Cartagena, Colombia, and the ABC islands. As I am learning Spanish, this cruise was a great language immersion experience for me too. The fact that alcoholic drinks were included in the already low price was also a positive. However, the service was not as good as on other cruises, the restaurants staff in general do not show any enthusiasm, and seem a bit bored. On the first evening dinner, we had a couple of waiters that were simply difficult to deal with. We requested a change and had a great pair of friendly waiters for the rest of the cruise. In the buffet, cleanliness seems to be a problem and the table towels appear to be reused without any wash, with visible stains, and a smell that does not resemble that of a freshly cleaned towel. As opposed to the formal dining restaurant where all is up to standard or better. The cabin, an inside one, is surprisingly larger than many other cruise ships, with plenty of storage space. When reported, an issues are quickly resolved. So in summary, this a good cruise ship and line but only if you are not to picky about Read Less
Sail Date June 2017
I choose this cruise to know greek islands and an oportunity to calm holidays with my wife. But unfortunately the cruise was a disappointment with accumulation of people in the pool, without conditions, not filled with cold water. For ... Read More
I choose this cruise to know greek islands and an oportunity to calm holidays with my wife. But unfortunately the cruise was a disappointment with accumulation of people in the pool, without conditions, not filled with cold water. For breakfast and lunch at times of us possessed no place to sit down and disfrutarmos the pleasure of living together as a family. Despite a few/some excellent employees got the bad impression of everything else and strengthening the lack of direct response to a passenger/customer who won't be back and will do everything to prevent other customers from using these trips. I effected an exhibition concerning occurred in 2017.06.10 in Mykonos that Pullmantur not took care to inform passengers and had 4 hours in the queue while waiting for transport to the boat more than 50 people, children, elderly and sick people. Besides the information that gave the old port of Mykonos to the new port where the boat was moored was incorrect and caused expenses and loss of time without being reimbursed. Best regards Azinhais Rosa Mr Read Less
Sail Date June 2017
Very slow embarkation process at Alicante but otherwise all seemed good; not many passengers aboard and the crew were very attentive. Next morning we arrived at Malaga and everything changed. About 1500 people came aboard, amongst whom ... Read More
Very slow embarkation process at Alicante but otherwise all seemed good; not many passengers aboard and the crew were very attentive. Next morning we arrived at Malaga and everything changed. About 1500 people came aboard, amongst whom were about 650 teenagers. Bedlam ensued and persisted till the end of the week long cruise. Complaints were rife and the staff dealt with them as best they could. We had no idea this was a regular occurrence until we went on the web following the cruise. Imagine how we feel reading the post above (and others) to discover the same thing happened in the previous month - to mention just one! Kids playing a banjo in the corridors at 4 am! Running up and down at all hours. A full volume disco that started at midnight and finished at about 4 am! Decks taken over by gangs. Pool taken over. The cabin needed a good refurbishment. It is an old ship, and it looks like it. Brown water in the washroom sink didn't clear for a day. In the dining room the staff were excellent, but the breakfast and lunch were buffet style and it was a complete bun fight. There were so many people jammed around the food area it was almost impossible to move. At the buffet on deck 11 it was a battle to find a table to sit at. The food was extremely good and dinner was excellent. The shops were very uninspiring, too. The tour to Rome was a great disappointment. We had been to Rome before and told the Tour Desk that we would only book if the guide spoke English, otherwise there was no point as the tour was quite pricey and we'd been before. "No problem, they all speak English," we were told. Of course the guide had no English at all and we and another couple (who had been told the same thing) sat there with not a clue what was going on. To compound the situation the aircon was broken on the coach. On the way back the temperature was 40C+, all the curtains were pulled shut to keep the sun out, all the young kids were moved to the shadier side and water was poured down their throats to stop dehydration. When we complained to the tour desk they didn't want to know, to the extent that we had to insist that we were given complaint forms to be sent to their Head Office. When we handed the completed forms in we were told that we couldn't write anything about the lack of an English speaking guide because in the small print it said they couldn't be guaranteed. They wanted me to rip the form up and just complain about the aircon. I refused, and insisted the form was sent off as writ. They took the form but we'll have to see whether I ever hear from the company. The entertainment was okay, not bad at all, but being performed by the same ballet group every night each show seemed very similar. Abba and The Beatles were the best shows. We have been on may cruises but this was the first one we did not enjoy. We have never complained about a cruise before. Never again with Pullmantur. Read Less
Sail Date May 2017
This boat had mixed emotions from me....I thought I would have enjoyed it, but unfortunately I'm monolingual, and they're more concerned with their Spanish and French Guest. The TV stations were all in Spanish, well barring CNN ... Read More
This boat had mixed emotions from me....I thought I would have enjoyed it, but unfortunately I'm monolingual, and they're more concerned with their Spanish and French Guest. The TV stations were all in Spanish, well barring CNN and one movie station, which showed the same thing over and over. The food was okay, it had it's moments... The staff were friendly, even though one crew member openly told me he hated his job. The kids club was in spanish and my son, had serious challenges....but still went along, because there was nothing else to do. My cabin, So my cabin was huge, a lovely ocean view, huge bathroom....BUTTTTT let me tell you, clearly disinfectant and bleach is a no no, because the bathroom was horrible...we were told not to flush toilet paper, but place it in the bin. so image what happened when you had to number two..... Im not sure how sanitary that is, for us or the housekeepers. The towels were dingy, there were no facetowels, the sheets were not that clean either. A whole floor on the boat couldn't flush their toilets, and the pee and feces was floating in the public toilets...I was not.......impressed and if I had not cruised before, I wouldn't attempt to do it again. Read Less
Sail Date April 2017
I chose the cruise because I wanted to cruise the Caribbean visiting places like Santo Domingo which I do not usually go to. The cruise was good, the food was good too. The staff were helpful and friendly. I was very disappointed that ... Read More
I chose the cruise because I wanted to cruise the Caribbean visiting places like Santo Domingo which I do not usually go to. The cruise was good, the food was good too. The staff were helpful and friendly. I was very disappointed that the Teen Club was never available for my daughter whenever she went there was some excuse or the other - "we have only boys today", "or we are dealing with the new children today.". Service was good in the photo shop and the Spa. However, dinner time service was the best and I must commend Waiter Mr. Julian Martinez and Assistant Waiter Mr. Santiago Assume who gave excellent service. I enjoyed the nightly shows with the singers and dancers. However the stand up show was disappointing to me as it was in Spanish and I am English speaking. My recommendation would be to pay more attention to the non -Spanish speaking passengers during the entertainment segments so that all passengers can have a better experience. Read Less
Sail Date April 2017
I have never been on a cruise before and my friends invited me to join them for this 7-day Mediterranean cruise. Boarding the ship at Alicante was a long process but as I have never been on a cruise, I cannot say if the time was unusually ... Read More
I have never been on a cruise before and my friends invited me to join them for this 7-day Mediterranean cruise. Boarding the ship at Alicante was a long process but as I have never been on a cruise, I cannot say if the time was unusually long. The first day aboard the ship was good but that changed the next day when approximately 700 teenagers boarded the ship in Malaga. Very few people slept that night as the teenagers were noisy in the hallways until early morning. Things did improve as the week progressed but security was kept busy dealing with all the complaints. It felt as if the teenagers had taken over the ship. The staff were professional yet friendly and very helpful. My cabin was roomy and clean, the bed was very comfortable and there was instant hot water in the shower. All bonus points. The breakfast and lunch buffet offered a great variety of foods. The challenge was to find a place to sit. I ate dinner every night in the dining room and the food was for the most part delicious. The wait staff were excellent and really added to the experience. There were two shows every night in the theatre but I saw only one, a tribute to ABBA, that was very well done and entertaining. The excursions did not live up to their descriptions. The ship was late docking in the ports the days of the excursions which meant a delay in boarding the buses. The first excursion was a big disappointment as we did not see what we were supposed, i.e. the wine resort in Sardinia. I would not travel with Pullmantur again and never when there is a school break. Read Less
Sail Date April 2017
I wished to return home to the UK by sea and trains. The date and itinerary were perfect and half the price of the ferry. Having read some of the reviews I was a little apprehensive but was proved wrong. The cabin, staff and food were ... Read More
I wished to return home to the UK by sea and trains. The date and itinerary were perfect and half the price of the ferry. Having read some of the reviews I was a little apprehensive but was proved wrong. The cabin, staff and food were all excellent. I have used other cruise lines before as a means of getting from A to B rather than a cruise holiday, so my requirements are different from the usual passengers. However, I am very critical if necessary. The atmosphere was very friendly and casual compared with lines like Cunard and P&O for example, which I prefer. I ate in the main restaurant every evening and found the choice and quality excellent, including vegetarian. The wine in the inclusive drinks package was high quality and unlimited. Embarkation and disembarkation were fast and smooth. I will definitely use this ship again if possible and will look out for future itineraries. Read Less
Sail Date March 2017
After taking a week's cruise at Christmas we were so pleased that we jumped at the chance to take this repositioning cruise from Las Palmas to our home in Malaga. The ship may be older with no bells and whistles but the itinerary, ... Read More
After taking a week's cruise at Christmas we were so pleased that we jumped at the chance to take this repositioning cruise from Las Palmas to our home in Malaga. The ship may be older with no bells and whistles but the itinerary, charm of the ship and the unsurpassed level of service made these two cruises some of the best we have experienced. The cabin may be a little dated but the ship is about to undergo a 3 week drydock in Cadiz so expect to see major improvements. Pullmantur clearly value this ship and it is kept in top condition. Food was outstanding in both the cafeteria and main dining room ... and did I mention that drinks are included!! Good brands are available on the basic package and if you are a brand snob then you can upgrade to a better package for only $10 per day. The entertainment was outstanding with dancers pulling 5 or 6 stunning production shows out of the hat every week!! We booked our cruises through a US agent and got outstanding bargains on both cruises. Read Less
Sail Date March 2017
Friends booked the cruise from Santa Cruz, Tenerife and we decided to join them. The travel agent in Puerto Santiago told s that only 6 cabins remained on sale so we booked an outside cabin costing €1240, two days later an English ... Read More
Friends booked the cruise from Santa Cruz, Tenerife and we decided to join them. The travel agent in Puerto Santiago told s that only 6 cabins remained on sale so we booked an outside cabin costing €1240, two days later an English website offered a selection of cabins some £300 cheaper. We complain and given a small rebate and the promise that we had been upgraded. Our cabin 9033, had a lifeboat blocking the entire view, we should have booked an interior cabin at a substantial discount. I have written with photographs to the travel agent and Pullmantur without any response.The food and catering staff were very good but the reception staff ignored my comments. The ship is in reasonable condition for such an old one.The entertainment was as good as we have ever seen aboard ship, excellent variety of shows, good for English even though this is a Spanish company. Read Less
Sail Date February 2017
First off, please know I'm writing this review from MY perspective. This was cruise #68 for me. I'd read the reviews about the Zenith, while it was in the Mediterranean, however all of those were before it came out of drydock ... Read More
First off, please know I'm writing this review from MY perspective. This was cruise #68 for me. I'd read the reviews about the Zenith, while it was in the Mediterranean, however all of those were before it came out of drydock before coming to the Caribbean. Needless to say, I was a little apprehensive. I had sailed on the Zenith before, with Celebrity, and had good memories. We embarked from Santo Domingo, which was one of three ports you could board/disembark in. The other two were St. Maarten and Barbados. Boarding was quick, from the cab to the room was 20 minutes. The ship itself was up to date in some areas, and well worn in others. The lighting in some places was screaming the 1990s, with the brownish looking fixtures and dim output, yet other areas were up to date with LED lights. The room was okay, but the bathroom had water backing up from the shower into the bathroom floor UP THE DRAIN, plus black mold growing on the tiles. This was reported the first night and fixed immediately. The beds were definitely firm! Our cabin was under the galley, and aft. I wouldn't recommend decks 4,5,6 aft if you're a light sleeper. It was very noisy from the propellers, creaking, vibration, and movement overhead from the galley. Pullmantur only has limited cabin steward hours, and they only clean once per day. Don't expect turn down service, as they are done at 500pm! The majority of the guests on our cruise were from France, Spain, and England. I was worried about communication, however that was unfounded, as the crew is overwhelmingly multi-lingual. The announcements on board were in multi languages. The dining room for breakfast and lunch both are only buffet. There is no menu for those dining times. The selection was somewhat larger in the dining room versus the actual buffet, but not by much. Pullmantur has a version of "all-inclusive" that works for me. Your soft drinks, and a large assortment of alcoholic beverages are included. if you wanted something that did incur a charge, there is no service charge added! That's a nice surprise! This is not a cruise for the people that want to continually dress down. The Europeans dress for dinner, and it shows. There were a few people in shorts and jeans, but a very slim number. They stood out! Dinner seatings were 715pm or 930pm. Plan at least an hour and half to get through 3 courses! Food is subjective, so I won't say too much about that, other than we always found something we liked. One thing about the food, BEWARE that there is not always food available in the buffet, there is two to three hours in the morning and afternoon that the deck 11 buffet is closed. Everything from room service is a charge, so plan accordingly. Also, some staples such as shrimp cocktail or a filet mignon steak incur an additional $10 charge at dinner! Shows on board were mainly musicals or magic, something that transcend language barriers. You won't find trivia on board, but you will find activities starting in the disco at 1230am! Disembarking was quick and easy, with only a few hundred getting off the ship at time, due to the three embarkation ports. I'd consider going again on Pullmantur, but only for the right price... It was inexpensive, when you figure in all the service fees and beverages. Read Less
Sail Date February 2017
We paid for the upgrade to the "waves club" and were not siddapointed.. Our hostess Josianne was an amazing lady - so friendly and accomodating in every way. The staff in the Waes lounge were the same. We were treated like ... Read More
We paid for the upgrade to the "waves club" and were not siddapointed.. Our hostess Josianne was an amazing lady - so friendly and accomodating in every way. The staff in the Waes lounge were the same. We were treated like royalty all the way. The food was fantastic - not what we were expecting on an all inclusive cruise - a large variety of different things in the two main restaurants and dinner was al a carte everynight in the restuarant on the 7th deck. our cabin staff who cleaned the cabins everyday were helpful, friendly and very polite. We had cabin number 1024 and only had one problem. Every day at the same time we had a loud vibrating noise that was pretty loud coming from the floor below us. at first we thought it was the AC but it turned out to be something mechanical in the ceiling on the floor below us. We had to call the front desk to get them to sort it out. we had to call every day. that was the only complaint until the end of the cruise. They lost one of out bags in between taking it the night before disembarkation. When we docked at the port we were taken off the boat to go through customs to get our bags. we were there for almost 2 hours looking for our bags. The coach wa delayed to the airport and we almost missed our flight. we got the the airport at the time of boarding and it was busy. we had to be rushed through the line ups to be ablet oget on the flight. up until them we had an amazing cruise. everything was perfect. but the losing of our luggage was someting that completely spoiled our holiday. whenever we think back about this amazing holiday we will always have a bad memory of them losing out bags. All the souveneirs that we bought and the gifts for our families were in the lost bag.. very upsetting. but the cruise itself was fabulous. the excursions were very well co ordinated and all were exactly as described. Read Less
Sail Date February 2017
Honestly, we choice this cruise because it fit the dates that I needed it to fit in but we were extremely happy with the cabins, food, and customer service of the employees that worked on the boat and the employees on land. Dinner had a ... Read More
Honestly, we choice this cruise because it fit the dates that I needed it to fit in but we were extremely happy with the cabins, food, and customer service of the employees that worked on the boat and the employees on land. Dinner had a nice variety of food and even had a later night on the upper levels. Because I usually missed the meal time for the main dining, I ended up eating up above a lot and I liked it. The port was enjoyable but I have to bring special attention to Santo Domingo. I feel many people on the ship did not enjoy themselves at this port because they were confused as to what to see and or do. The Colonial Zone is a must and while many went there I don't think they experienced it the way we did. You have to take the walking tour. You can find the guides on the street, they will approach you and ask you if you want the walking tour. I believe many of the guides speak different languages but I only speak English and our guide spoke it perfectly. I am not sure if this is a company or just individuals doing it but all the guides that I saw on the street had backpacks on. Not sure why but you can recognize from their backpacks. HaHa... I did a lot of reading about the ports before I left so I already had a good idea of what I wanted to do and see. Don't let yourself waste this port like I saw so many on my ship do. This is a world heritage city and dates back 500 years. The architecture and ruins are beautiful to walk around. I found this reveiw of the Colonial Zone most helpful because it gave a great review of the museums, etc. http://www.santodomingotaxi.com/blogs/post/The-Colonial-Zone/. Read this onea and a 1 or 2 others so you can make the most of your time. Back to the ship since that is what we are reviewing. I had never heard of this ship but I enjoyed it more than the better named ships. Great people that work there and I was able to relax and have a great time. Zenith is definalty worth the money and the ports were enjoyable. Read Less
Sail Date February 2017
My Sister-in-law and Brother-in-law booked this cruise for a party of 14 us, and as it was the first cruise myself and my wife had been on we had a fantastic time. Ship sounds nothing like some of the reviews and for its age was in ... Read More
My Sister-in-law and Brother-in-law booked this cruise for a party of 14 us, and as it was the first cruise myself and my wife had been on we had a fantastic time. Ship sounds nothing like some of the reviews and for its age was in good shape. We had an outside cabin and it was lovely and kept clean and tidy everyday by the cabin staff. Dining was excellent with a good choice of eating a la carte or waited service in the Splendid restaurant which we chose every evening. The food was excellent and the service was impeccable. The evening shows were very good with Abba and Beatles tributes on a couple of evenings. There are plenty of bars, Casino, Discotheque and a well equipped Gym and Spa. Overall the service by the crew was excellent. As this was my sister and Brother-in-laws 15th cruise we did not bother with any of the port and shore excursions as we made our own way around and found it most enjoyable. But had my wife and myself been on our own we would of most probably gone on an excursion. My wife and myself would definitely go on another cruise. Thank you Pullmantur for a truly great first time cruise experience. Read Less
Sail Date February 2017
Let me start by saying that we have been on around 30 cruises from 5 star Celebrity and RC to Costa (Avoid at all costs they are a horrible company !) Going on the reviews i was not expecting much from the Horizon but wow it exceeded our ... Read More
Let me start by saying that we have been on around 30 cruises from 5 star Celebrity and RC to Costa (Avoid at all costs they are a horrible company !) Going on the reviews i was not expecting much from the Horizon but wow it exceeded our expectations in every way. We arrived at the ship around 3pm and literally walked straight on !!!! The whole process took 5 minutes (Not the 2 hrs we spent waiting in a huge queue whilst embarking RC and Costa ships !) Food was excellent in both restaurants, The AI drinks package was limitless and served anywhere throughout the ship, Non of the usual one drink per person ridiculousness that other cruise lines charging £50 a day insist on. The whole ship is really relaxed ! Rooms are larger than average and clean the ship is 20 plus yrs old but in good condition, The gym has new up to date equipment, The jacuzzi 's are both clean and warm as are the pools. service is excellent and staff are very friendly and look happy in their jobs. If you are looking for a cheap fun relaxed cruise with great food and an excellent FREE drinks package you wont be disappointed. Pound for pound amongst the best cruise ive ever been on. Thankyou Pullmantur for showing how a cruise ship should be run. We will definately be back. Read Less
Sail Date February 2017
The stops along the cruise is variable in origins, since dutch/french island, to old English Colony. All stops had choices of nice beaches and historical sites, as well as shopping places. The piano bar and singers during cruise were very ... Read More
The stops along the cruise is variable in origins, since dutch/french island, to old English Colony. All stops had choices of nice beaches and historical sites, as well as shopping places. The piano bar and singers during cruise were very warm and friendly. The coffee place Moka with its Cappucino was a must every single dinner, as the Rendezvous bar for dancing. The cabin was clean every single day, with privacy. The baggage take in and off board was smart too. The dining options were very fancy for a large restaurant. The fine option to eat at Flamboyant was paired to carefully chosen waiters, speaking at least two languages. While the take it all restaurant at 11th floor had a wider range of open time, just in case one misses the downstairs restaurant. The drinks are free, and the choice is wide to every taste. Barmen were very fast serving so many people at the pool. Read Less
Sail Date January 2017
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