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Sail Date: February 2019
Had the pleasure of travelling in the Arabian Gulf on MV Horizon, it was outstanding even though the ship is 30 years old it is still a good ship and the service is exceptional, food very good , service great and the advantage of free ... Read More
Had the pleasure of travelling in the Arabian Gulf on MV Horizon, it was outstanding even though the ship is 30 years old it is still a good ship and the service is exceptional, food very good , service great and the advantage of free drinks was a nice touch. The shows were great, everything is done in Spanish and English, majority of crew are Pilipino so no problem, compared to the opposition MSC who I have travelled with out of Durban several times, always a disaster and terrible food, there is no comparison, Pullmantur really goes the extra mile. I thought the food quality was only because of the ship going out of Durban but after hearing the horrendous stories from passengers from two MSC ships in the Arabian Gulf they all complained about the bad food on their MSC ships and this stunned me. Seeing a certain South African travel agency loves to run Pullmantur down and I have now had first class experience to it not being true. I now throw out a challenge to the CEO of MSC if the comments made by several of your passengers is not being true show me that this is not the case. You want a great cruise try Pullmantur you won’t be sorry we met several UK passengers who were on their 3 trip on Pullmantur so that’s good enough to hear the positives, Read Less
8 Helpful Votes
Sail Date: February 2019
We wanted a local cruise since we live in the Middle East and saw that a lot of cruises start in Dubai. After some research, we saw that Pullmantur was by far the cheapest option and, after further digging, couldn't really find out a ... Read More
We wanted a local cruise since we live in the Middle East and saw that a lot of cruises start in Dubai. After some research, we saw that Pullmantur was by far the cheapest option and, after further digging, couldn't really find out a lot about the ship, her cabins, onboard food, etc. What we did find sounded discouraging but, being the unfussy folks that we are, we thought, "Let's give them a try". I'm glad we did. It was an excellent cruise. We arrived at DXB and took a taxi straight to the Port Rashid cruise terminal. We hopped out and found virtually no one there. It transpires that Pullmantur keep the Horizon in port between cruises for two whole days, meaning, statistically, half of the cruisers embark/disembark on one day and half on the other. You can rock up virtually any time. For us, it took about 10 minutes from taxi to being on board. It may be longer if you arrive with a plane load of Spaniards from Madrid, but we were locals so it was very pleasant. We wandered around the ship for about half an hour and then went to our cabin. Our bags were already there. Best embarkation we have ever experienced. We were very pleased by the quality of food. Both the main dining room and buffet offerings were tasty and varied with only a few, small misses. The free drinks package definitely makes you feel like you're getting good value and we found the wait staff invariably friendly and helpful. The only staff that we didn't feel the joy from were the cabin staff, which is quite unusual from our experience. We can only think that they were overworked since we rarely saw them, they couldn't/wouldn't tidy the room at the same time each day and sometimes said they would come at a particular time and simply didn't. We didn't make use of the excursions as we knew the area well. We found the gym adequate but small. Fortunately, our fellow cruisers didn't seem to like exercise all that much so we had the run of the place. Can't comment on the entertainment as we found the timings good for Spaniards (i.e. late 2300!!) but not good for our sleeping patterns. All in all, a great but short outing for us. As I indicated, it's not a luxury ship but you certainly get your value and it is by no means a third rate line/ship. I hope you enjoy it as much as we did. Read Less
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3 Helpful Votes
Sail Date: February 2019
All went to plan. Solo traveller and staff made me very welcome didn't feel excluded.Food in main restaurant was lovely and a change from the norm. The main buffet was good as were choices. Waters were particularly attentive and ... Read More
All went to plan. Solo traveller and staff made me very welcome didn't feel excluded.Food in main restaurant was lovely and a change from the norm. The main buffet was good as were choices. Waters were particularly attentive and couldn't have done more.Drinks were excellent including beer ,gin,and many coctails all included Entertainment was excellent very wacky but professional,as were all the musicians,particularly the latino band and singer. Cabin was fine ,bed lovely. Enjoyed all the different islands and Agadir. Plenty of sun loungers and chairs.Bar staff excellent. Pool and Jacuzzis all spotless Very clean and well run ship if a bit dated,which didn't worry me. Good itinerary ,fab weather Embarkation and disembarkation was so fast.Ipaid to have extended stay till 4pm the last day which was helpful. If you want 5* + not for you,but everyone I spoke to enjoyed it .Spanish were very friendly well done Pullmantur,would definitely go again. Read Less
9 Helpful Votes
Sail Date: January 2019
We have been on a number of cruises and we tend to select by itinerary and price rather than cruise line and have been on RCI, Princess, MSC, Oceania, Azamara and HAL. We selected this cruise to give us the opportunity to have some ... Read More
We have been on a number of cruises and we tend to select by itinerary and price rather than cruise line and have been on RCI, Princess, MSC, Oceania, Azamara and HAL. We selected this cruise to give us the opportunity to have some warmer weather and there are not many lines cruising in this area.Cost was also attractive. Pullmantur focus on Spanish speaking markets but all staff speak English, announcements are in Spanish and English, menus are in Spanish and English, daily programme is in English, there are 3 English speaking channels on the TV ( bbc news and 2 entertainment channels primarily US shows) plus a couple of movie channels which could either be in English or Spanish depending on the film. The evening shows were mostly musical and ranged from very good to disappointing - the quality of dancers and singers as good as any other line but musical interpretations could be a bit bizarre. We watched about half of them. Singers and musicians in bars were all very good. Standard of food in main dining room was good without being great - we have had better. Portions were adequate but not large, after the meal we were not hungry but were never stuffed. Menus are Spanish based so do not expect usual UK or US staples. There is a fixed range available every night plus daily options that changed. Burgers, plain chicken, steaks, chips, do not feature on either menu - although there was a small fillet steak on gala night. Gala night has a fixed menu with no choice with some tapas to start and then three courses. Coffee is not served in dining room - similar to MSC. Dinner was either 19.30 or 21.45 and didn't seem to be anytime dining. They put English speakers together usually table of 6 but were a few 2 seat tables and some larger tables. You could pay a supplement if you wanted lobster or steak or a few other options. Buffet was similar to most other lines with courses variously hot or only warm with roasts available at lunchtime, also pasta station who would stir fry meat and veg and mix with pasta of your choice and you add sauce. Pizza was also available. There were separate children and gluten free sections. There was a grill open during the day when buffet closed with hot dogs and burgers and a couple of other options. Room service was available but there was a charge.We never felt the need to use it. Breakfast could be taken in dining room or buffet and were both similar with usual selection of cold meat, cheese, bread, fruit, yoghurt as well as hot options of eggs (fried, scrambled, boiled, omelette) streaky bacon, sausages (could be chorizo, Frankfurters or 'proper'). Would equate to a standard 4 star UK hotel other than absence of back bacon, hash browns and beans. All inclusive included red, white, rose and cava wine ( only one variety of each), spirits mostly local but included Grants whisky and Gordon's gin along with other standard brands or local varieties. Cocktails were also mostly included e.g. Mojito, pina colada, tequila sunrise. Local beer also included as were soft drinks from bottles e.g. Coke, Fanta. You could pay 1 or 2 euros each time for premium spirits, beers, wines, other cocktails soft drinks in cans but most people seemed to be happy (as we were) with basic option or you can opt to upgrade your package to include premium drinks for, i think, 14 euros per day. Cappuccino, lattes etc from baristas were also included as standard. Service was excellent and much better than on many of our other cruises where we were paying for our drinks! During dinner wine was constantly topped up by the waiters. Mineral water was free by the glass but if you wanted a bottle you had to pay for it. Room was made up in morning only.Standard of housekeeping was very good. We had a balcony and were happy with space and storage and no worse than other lines. Excursions were very good value (probably best we have seen) and were in Spanish and English.There was no information provided about ports of call so you either take their excursions or do your own research. Because their excursions were such good value we took them on four of our ports rather than looking elsewhere as we normally do so cannot really comment on availability of shuttles but don't think any were provided. The ship itself is old and in places worn so do not expect shiny attriums and speciality restaurants (there weren't any). Fittings and wallcoverings showed age but cabin was however well maintained and clean. Bed was comfortable. We only had hand luggage so walked off ship shortly after docking so disemarkation for us was simple.We also pretty much walked on at embarkation. Dress code was relaxed and on gala night there were only a couple of black ties - UK cruisers - most wore smart trousers and shirts with a few ties and ladies smart dresses and tops rather than evening gowns. All in all we were very pleased with our cruise and would happily go on another cruise with Pullmantur Read Less
1 Helpful Vote
Sail Date: January 2019
This ship whilst being old is so great value for money you don’t notice the age of the ship We had a balcony cabin which was fine in size plenty of storage space and bathroom slightly bigger than other ships we have been on We paid ... Read More
This ship whilst being old is so great value for money you don’t notice the age of the ship We had a balcony cabin which was fine in size plenty of storage space and bathroom slightly bigger than other ships we have been on We paid £1450 for 2 of us all inclusive including tips Food in the restaurant was fabulous and the waiters can’t do enough for you. Maybe a bit limited in choice but you can have as many dishes from the menu that you want Bar staff were excellent and drink choice was okay You can upgrade to premium package for € 98 per week which is good value The bar stays open for as long as there is someone in it and no time limit for all inclusive unlike other lines that stop at 2am We didn’t go to any shows but the musicians in the casino bar were excellent Embarkation was so easy we were on the ship in ten minutes. No queues getting on or off ship in port Disembarkation the exact same I will definitely be going on this ship again and would recommend it as long as you don’t expect 5 star all the way Read Less
2 Helpful Votes
Sail Date: December 2018
The staff made it awesome! Special Thanks to Alberto, Marco (Restaurant) & Carlos (bicycle) who Made our holiday GREAT! The All inclusive drinks were more than enough, with Good coffee & Nice cocktails :) Rooms are okay, ... Read More
The staff made it awesome! Special Thanks to Alberto, Marco (Restaurant) & Carlos (bicycle) who Made our holiday GREAT! The All inclusive drinks were more than enough, with Good coffee & Nice cocktails :) Rooms are okay, big enough but a little old fashioned. Food is better than expected, extensive and Good quality at the buffet. The choices at the a la carte restaurant are Good! Even for a vegetarian! But again, the staff Made the experience awesome!! We embarked at Kashab, fujara and muskat. Cute villages, were you have to do an excursion, otherwise you”ll wonder around with not much to do. So! Go cycling!!! Carlos and Joel do great tours, with a lot of fun and sightseeing :)) In Abu Dhabi and Dubai is So much to do! Just take a cab and drive around these imposant cities! In forehand we did not expect much (went cruising before on Costas and H-A-line) but this cruise with pullman, was Really Nice! But again: you’ve Gotta love the staff!! :) Read Less
3 Helpful Votes
Sail Date: December 2018
We saw this cruise for £549 for 7 nights all inclusive and after reading bad reviews, thought why not, we were already going to stay for 2 weeks in Gran Canaria and this was cheaper than an all inclusive hotel, so we went with an open ... Read More
We saw this cruise for £549 for 7 nights all inclusive and after reading bad reviews, thought why not, we were already going to stay for 2 weeks in Gran Canaria and this was cheaper than an all inclusive hotel, so we went with an open mind. I have cruised once before with Cunard and my partner has never cruised before. Embarkation and cabin: Embarkation was pretty straightforward. We showed up about 12:30 and after a little wait in line we went onboard with our wheelie cases. Our cabin was not ready so we went straight to the dining area and had some lunch. Our case turned up about 4pm. The room was basic but comfortable with two single beds pushed together to make an extra kingsize. The cabin was quite spacious with plenty of wardrobe space and drawers. The bathroom had a hairdryer and a glass shelf to put all of your bits on. No complementary bottles of shampoo, etc, just a fitting on the shower wall with shower gel in. There were no tea-making facilities in the room which was annoying as you are not allowed to bring a travel kettle onboard. The room was very clean, had a lovely large window and the air conditioning worked perfectly. Onboard: The ship had two swimming pools, three jacuzzis, an a la carte restaurant (which was open from breakfast time until about 10:30pm, with hot drinks available 24hrs), a main dining hall, a theatre, gym, casino, duty free shop, library and a disco. Some parts of the ship look a bit tired but overall, nothing to put you off choosing Pullmantur. Eating: Personally I could have stayed onboard and ate the whole week away as the food was of high standard. I don't eat meat but my partner does and we both found that every day there was a good selection of fish and meat dishes available, as well as vegetarian options. We chose to eat in the formal dining room every evening but one and ate lunch at the buffet every day but one. We had two gala nights, including Christmas Eve with a large 7 course meal on both of those nights and the waiter tailored mine to not include meat. The same dishes as the fine dining (and more) are served in the buffet restaurant every day for those that prefer it. All of the dishes served are good quality and cooked to perfection. If you are after chips and burgers then this is not the cruise for you. Ports: We had six ports and one day at sea. Tenerife, La Palma, Funchal (christmas day), Agadir and Lanzarote. 23 Dec - North Tenerife: We caught the bus to Las Teresitas costing €1.25 each way and enjoyed the beach 24 Dec - La Palma: We went for a walk in the lovely old town and did some Christmas shopping. We tried to book the dune buggy tour but there were no other takers so it was not running Christmas Day - Funchal, Madeira: We had a lovely stroll around Funchal and then sat on the seafront eating churros 26 Dec: At sea 27 Dec Agadir, Morocco: This port was horrible and smelly so we stayed onboard, went to the gym and lounged around the pool. 28 Dec Lanzarote: We took the Grand Tour at €59 each and visited Jameos Del Agua, the vineyards, Valley of a Thousand Palms and Timanfaya (about 5-6hrs) Formal dining: We chose first sitting and dressed up accordingly to each theme night. Most people did the same, although there were some that didn't but they still dressed smart. On both gala nights my partner wore his tuxedo with different coloured bow ties and I wore long dresses, as did many others. They seemed to keep all the different nationalities together with waiters that spoke their language which was nice. Drinks: We did not bother with upgrading to a drinks package. The drinks offered on the all-inclusive were perfectly fine. My partner said the beer was nice, the same as he was drinking the rest of the holiday. The spirits were nice, not all being brand names, although some were and the sparkling wine was very nice. Language and entertainment: Everything was in both Spanish and English everywhere. There was no language barrier on the ship or on any excursions. This may have been a problem for other languages, such as French etc. but we didn't notice it. The animation team's performances were all multi-national and of a very high standard. Even the bingo was in three or four languages. Disenbarkation: This was seemless. You could stay on the cruise for the whole of the next day at a really small cost with facilities to shower etc. They picked up your case from outside your door after 1am and the ship magazine told you where to be at what time you could disembark. This all took about 15 minutes. Once off, we collected our case from the designated area and left for the rest of our adventure. Would we go with Pullmantur again? You bet we would! We would definitely recommend as it was fantastic value for money Read Less
5 Helpful Votes
Sail Date: November 2018
I travelled on the Horizon in 2017 had many problems but I thought I would give Pullmantur another chance as I live in Gran Canaria and sailing from Las Palmas is so easy just get the bus there and back no hassle with airports. I booked ... Read More
I travelled on the Horizon in 2017 had many problems but I thought I would give Pullmantur another chance as I live in Gran Canaria and sailing from Las Palmas is so easy just get the bus there and back no hassle with airports. I booked 2 cruises back to back. The food was first class (had an accident so using a crutch) preferred the waiter service. Great staff, great choice and munched my way through the entire menu. Buffet for breakfast and lunch was good and a table reserved for guests with disabilities appreciated. Staff in the bars very smart and helpful. Did not do the drinks package I did the previous year and to be honest didn't feel shortchanged. Bacardi and Gin flowed throughout the cruise. Entertainment good better when they did the full dancing shows as very Spanish Orientated. If you love Bingo then there's lots of that on offer. The cabins are spacious I had 2 on the 6th deck. Shower nice and warm. Bed very comfortable and lovely soft pillows. Cannot comment on the excursions as hard to walk but note if you are English speaking there is a good chance they will cancel it unless they get minimum numbers. Checked out of one cabin into another after the first week very quickly and stress free and there was a bottle of champagne on ice in the new cabin (nice touch) but left half of it as I was on my own and not much of a drinker. The new cabin on the second week was very very noisy (6168) and asked to be moved. again this happened with no problems. The boat itself I think had just had a refurb as looked nice and clean and fresh. For what I paid DO NOT MISS THIS CRUISELINE and very good if you are learning Spanish or speak it Read Less
1 Helpful Vote
Sail Date: November 2018
Zenith is an old boat, built in 1992 so with that in mind it was never going to be one of the newer luxury liners. The accommodation was adequate without being luxurious. With an older boat such as Zenith there are always creeks and noises ... Read More
Zenith is an old boat, built in 1992 so with that in mind it was never going to be one of the newer luxury liners. The accommodation was adequate without being luxurious. With an older boat such as Zenith there are always creeks and noises as the boat moves which can be disturbing for sleep if you are a light sleeper. On the question of the movement of the boat we both find that there was quite a lot of “swell” movement which would say to us as laypeople the stabilisers were broken or were not up to scratch. Secondly, the cruise line Pullmantur is mostly catering for a Spanish clientele and again with that in mind be careful about booking with them as of course most of the programs on board such as shows and all communications are mainly in Spanish. We had taken out a “Black Waves“ package which is the top package on board which gives you various advantages such as free Wi-Fi in a special part of the boat!, private sun deck, waiter service at own assigned restaurant table and free drinks from a drinks list throughout the cruise. No personnel could explain to me why the free Wi-Fi was not available in our cabin and throughout the boat which would be normal for that type of service on other ships. So when you want to use the Wi-Fi you had to visit an assigned bar! The downsides of the ship are more than made up by the staff on board who do a valiant job in difficult circumstances. We would single out particularly the “Waves Club” staff Juan and Jose and the restaurant staff Rey and I Mahdi and I would suggest that one tour which is worth doing if you are fit enough for it is one of the on shore electric cycle tours with Miguel and Nico. Overall, my recommendation would be there are other better international operators and offerings for the Canary Islands, Madeira, Agadir route. These would probably offer better value in a newer ship such as TUI Aida. Star rating 2.5 out of 5! Read Less
42 Helpful Votes
Sail Date: November 2018
We normally sail Norwegian, and have also sailed Royal Caribbean a few times. Our reason for choosing Pullmantur for this trip was solely cost - the cruises with this line are often very competitively priced. We are a couple in our mid ... Read More
We normally sail Norwegian, and have also sailed Royal Caribbean a few times. Our reason for choosing Pullmantur for this trip was solely cost - the cruises with this line are often very competitively priced. We are a couple in our mid 30's from Scotland. Our travel agent warned us that this is an old ship, that we're not paying much to travel with, and to set our expectations accordingly. We read through details of the ship and noted the key differences - that there is one main dining room, no choice of restaurants, and only a small selection of bars. We also noted that entertainment is in Spanish. We both absolutely loved this cruise. It is one of the most relaxing cruises we've ever had - and we will definitely be booking Pullmantur again. However, this cruise will not be for everyone, and it's important to appreciate that this Pullmantur is different - not necessarily better or worse. I will make some comments that seem judgemental - they are. These are my honest observations, and your feelings on the subject are likely to be different: The line is not American - which is strange, since Royal Caribbean own 49% of it, apparently. The passengers on Pullmantur are far less entitled than on American lines such as Norwegian and Royal Caribbean - they are happier, more care-free, and I have not seen the entitlement and rudeness shown to staff that I have witnessed on other lines. The staff seem more relaxed, too. There is no tipping - gratuities are paid with your cruise fare, and are not mentioned at any point during the entire cruise. On the rare occasion you have to pay for something, there isn't even a tipping line on the receipt! Inclusive means inclusive - you simply ask for a cava, and are given a cava. Nobody takes your card - there is no receipt presented in a folder, there is no opportunity for tipping. You just get your drink, a smile, and you're on your way. This is far more relaxed. Coffee - any variety - is free. I always resented 'speciality coffee' being charged for even with a premium drinks package on Norwegian. On there Horizon, there is a large (and overstaffed!) coffee shop called Cafe Cafe, which offers a variety of teas and coffees (as well as cocktails, and other alcohol) for free. It's a really relaxed environment. Photos - they barely bother. It's great! With other lines, you're harassed every damn night at dinner, every time you get off the ship, every time you get on the ship. We had one photo for getting on board, and one at dinner, and that was it - we never saw a photographer again. Ideal. Food - it's not American. There are no comforting piles of crap. It's largely Mediterranean, sensible portions, and decent quality. I have a food intolerance, and felt really looked after - I can recommend this line for coeliacs. Even at breakfast there is a gluten free area with cakes, bread, a dedicated gluten free only toaster, cereals, etc. They can make the usual adaptations to standard meals, but it's nice not to need to ask. See where I'm going here? It's not an Amercian line, and they don't nickel and dime you as though you're on one. So, that's all the things I love about Pullmantur. On to some drawbacks: Entertainment - this isn't an issue for me, but I know this is important to many cruisers. If you don't speak Spanish, then you will be disappointed. There are no broadway shows. There are things on in the theatre - no idea what, they're all in Spanish. Gym - this one did irritate me, but, it is what it is - it's crap, and despite limited space, it could be better. There are a few cardio machines - treadmills, static bikes. The bikes are showing their age, and I could feel one of them slipping, this needs proper maintenance. There is a good selection of free weights, but the benches are cramped, so it's just as well the gym wasn't busy on my visits. The choice of machines is bizarre - there are two entirely pointless goodgirl-badgirl machines (leg adducter machines!), which really aren't a good use of space. Replacing them with cables would give far more resource in the small space. Rooms - a mixed bag! First, I loved the space in my room, although I don't think it can be much larger than a standard ocean-view, it felt bigger, and there was loads more storage, not to mention a proper desk. It feels dated, but solid. The bathroom.... it's functional, it's clean - but looks dated. I can live with clean but dated, however, some people cruise for luxury, and the bathroom... well, it's a bit budget motel. But then, that's the price bracket you're paying. Casino - I hate the things; they're vulgar. The casino on this ship is tiny, and for once, is non-smoking! I have nothing nice to say about casinos anyway, but if I was into them, this casino would be underwhelming. Given that few people seemed to use it, clearly other passengers feel the same. That's it for drawbacks. Some random observations: I love the staff. They are kind, honest, and genuine. They do not have the false happy-smiley thing going on with American lines. No disinterested "How are you" type questions. They provide efficient, friendly, polite service, without the faux-customer service you'll see elsewhere. They will go out of their way to help you - even when you don't ask for help. For example, bar staff will often recommend a free house spirit rather than a premium drink. Overall, I don't feel sold to - I feel I have been on a relaxing holiday. We will be sailing with Pullmantur again, but not exclusively. They are not a premium line nor a luxury line - they're an honest company that'll provide a relaxing holiday. Read Less
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