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137 Pullmantur Cruise Reviews

We bought a package from the same Pullmantur company, it included the round air ticket from Madrid, the price was incredible cheap! From Dubai airport they drove us directly to the cruise port , the check in was very fast , and we had ... Read More
We bought a package from the same Pullmantur company, it included the round air ticket from Madrid, the price was incredible cheap! From Dubai airport they drove us directly to the cruise port , the check in was very fast , and we had lunch in the ship , At 12.30 pm we had our state rooms ready..The ship is old , but clean and mantained, Our cabin , 1020 ( with balcony) was very good, the beds were very comfortable and the bathroom with big shower, everything worked well. Al the staff was very nice all the time, our cabin maid, the bars and dining rooms too. In the afteroon We took a courtesy shuttle and went to Dubai mall. We spent the evening there and returned in a cab. Next day We had a Dubai city tour with shore2shore company, very good ! At 10 pm we departed, and first time in the morning we arrived to Abu Dabhi. We had another tour with shore2shore excursions, very good too. In the afternoon we took a cab and went to the royal Palace and the Palm Hotel (within a walking distance) they a a must! Next day at sea, walking arround the ship, visiting the stores and the bars everything ok, the drinks were free, but if you wanted premium drinks you have to pay . The shows not too good , I´ve seen better shows in other cruises. 5th day arrived to Oman we took a tour from the ship. Bad ! they took us to the Mosque and to a museum but no explanation at all. The Mosque is INCREDIBLE. Next day in khor fakkan, We took a tour from the ship, there was nothing really interesting to see (except oil tanks) but our tour guide, Maria, Very good, She explained us during all the tour. We had a great time! Next day arrived Kashab, We didnt take the ship tour, It was too expensive, but we desembarked and outside we fund a lot of people who offered you the same ship tour for the 3rd part. It was a boat 2 1/2 hour ride to the fiords to watch the dolphins. Very nice ! Next day we arrived to Dubai. it was disembark day. Our plane was scheduled for 11 pm! so the ship let us leave our baggage in the ship, go out or stay at the pool , until 8pm when they drove us to the airport. That part was incredible, because we could visit Dubai one more day, return to the ship and then go to the airport.. The only con was that the last day their accounts computer failed and we all had to make a line at the cashier to check if we didnt hav e any debts!, We spend more than an hour , people was furious! But overall I had a good experience and thik that for the price I payed it was cvery good! I can´t ask for more. Read Less
Sail Date February 2020
We did as a couple the same cruise 3 years ago with Pullman`s Zenith and even if we would not expect luxury from this company overall the trip was nice. Being in Panama again and counting this is the only option to take a cruise in ... Read More
We did as a couple the same cruise 3 years ago with Pullman`s Zenith and even if we would not expect luxury from this company overall the trip was nice. Being in Panama again and counting this is the only option to take a cruise in Colon we decided to show the same itinerary to our kids but what a let down this time.. Starting with the basics - the cabin. Booking rather late the best we could find was a family outside room on an upper floor. Before we had a balcony room and we were ok now as soon as we entered the room we simply wanted to get out of ship and leave. The cabin is tiny even for 2 people and is set up that way you cant simply move not even considering where you would put your luggage as a big suitcase would not fit under bed. Count they added to this tiny enclosure 2 upper beds over your already crowded floor beds. There was not way all 4 of us stand in the same time in the cabin. Tiny space for dressing and anyway that would have been the place to put your suitcase standing as the only option. Bathroom even tinier and very very old - the wc seat was really eaten by age ... horrible. My husband went to reception and didn`t left the place till we didn`t got a better solution - unfortunately they were really full and the only option with had was either 2 inside cabins or a special needs cabin outside- none was not nicer but was more space at least so we went for the outside partial view practically but still higher floor and a window. Good that cabin had also a bigger bathroom. Anyway given it was not featured for 4 people my husband spent all this cruise on a metallic camping bed ... seriously can you imagine coming to relax and ending sleeping camping style. I shared the main bed with our 2 kids so not more comfortable either. Food - much less choice and taste than previously. Breakfast was too basic this time but ok eatable, too little choice in fruit and most of pineapple overdone but pastries were good. Lunch was ok in choice at least everyday was a fish option and this time we ended up eating more in the normal restaurant even breakfast as the buffet was to chaotic. Dinner was more of let down too. First of all why put a daily menu if always one items - usually the one that was supposed to be best - was missing. First night after the disaster and huge disappointment with the cabin we didn't even ate dinner second we came to find out they gave us the worst table ever so we had to fight for our right to have at least a place where I can eat without being enclosed from all side and having serving stuff over my head all time, We ended up eating an hour late as we had to wait for a table. Overall from 5 dinners I liked 2-3 starters, 2 deserts and refused to eat once the main dish as it was really bad but fish was mostly ok and at gala the steak was really nicely done. Pverall far from the standard even on Pullmantours. The restaurants are really too old for a cruise ship - all chairs showed more than their age - gave up dressing up just looking how bad the chair restaurant looked like. The personnel tried it`s best but at buffets always you could find the tables and chairs dirty - not to say I even saw a lady putting her pink plastic shoes on the table - personnel should take measures as is health risky especially on cruises. In terms of bars we didnt even once tried the pool one typically knowing drinks there are not best so we just used the 5-th floor. Drinks were ok I preferred liquors to cocktails as in terms of preparation the quality really depended on who was doing them For coffee definitely take the one in bar even for breakfast I preferred to go and take away a coffee from there. They have a fancy bar at 14-th floor which is such a waste of great space as both service and drinks there are poor but the view is great and they could use better that space to make it in something wow. Shops very average. In terms of drinks you have some extra option to the already all inclusive last we bought it this time after seeing the overall quality we decided to stay away of it and we didn't miss much. Common areas another down as the ship is really too old and it showed in too much in restaurants, in carpets, in rooms, in furnitures etc. They have 2 big pools but even with 2 days on sea we didn't spent a second inside pool or on the chairs there. First the pool towels were stinky so stinky you could smell it just being around. People would just sit with their boots on lounge chairs no towel nothing - I think personnel should be strict and impose people use a towel and keep the lounge chair clean for sunbathing purpose not as a rest for dirty shoes. Pool was too crowded. You have a "VIP" option the waves program that practically a a price gives you access to restricted sunbathing area and some dedicated restaurant space but practically main ship features are still shared so I would not see the value add - just if we would find a superior room we would go for it for the sake of space and higher floor. The only thing that still keeps a good standard was the service, most of personnel is nice and smiling. We had a very good cleaning lady - counting she needs to work with such old room - and service in restaurant was also nice most of the serving personnel in restaurant seemed to communicate well. In the 5-th floor bar except one lady that seemed to enjoy more cheating with her college and ignore clients rest of people serving were good and welcoming. Interesting enough this time I have seen little to no management during day on ship as on other occasions they were more visible. I gave a point for service and the other one for itinerary itself it is really a good one and pity they cant do more of it.. We decided to take no excursions with the cruise directly as we knew the places but I was pleasantly surprised to see that they had a very good price offer for 4 combined basic island tour and beach so if you are first time there go for it. In terms of clients this is almost exclusively from the local region - embarking Colon and Cartagena and it shows in the way how everything is prepared and featured. But language is not an issue they still speak all English. Probably embarking most in Colombia that day is off for many activities on the boat and a bit chaotic in buffets and so on. I remember they had also Dutch groups embarking before in the Dutch islands not the case now practically count clients will be exclusively Central and South America but as mentioned English is still well spoken. Only case when Spanish was a barrier were the shows actually as all talk for jokes for example is Spanish. The disembarkation in Colon is another negative if you plan to leave Panama same day as the check out and effective depart from ship is very early - you have to leave the ship between 7-8 am - for us was ok as we still had a hotel booked in the city but if you need to leave so early and your flight is at evening you`ll have trouble what to do with your luggage. All in one I would not recommend this except the case you really want to go on this specific itinerary and you cant find another option - take a superior room for the sake of space but count even in Waves the ship and common grounds are same. Read Less
Sail Date February 2020
The Price is great. The kitchen and the personal in the dining area and in the bars are excellent. The cabins are ok and clean. Tbe fitness offer is fine. Officially Spanish and English should be spoken, but basically most of ... Read More
The Price is great. The kitchen and the personal in the dining area and in the bars are excellent. The cabins are ok and clean. Tbe fitness offer is fine. Officially Spanish and English should be spoken, but basically most of the communication and presentations are only Spanish (and a minmum of English text). The organisation is not qualified for 2 languages! We received wrong programms and time tables and they were not able to have 50 persons in a bus who spoke English. So everything was bilingual and even in bad English. The Cruise director normally spoke 10 minutes in Spanish and just a few sentences in English... Immigration procedure was a desaster. They called up the whole boat at the same time... All in all we were happy to see Petra, Jordan but we would not recommend to anybody who does not speak Spanish to go to this boat. Read Less
Sail Date November 2019
This was a last minute booking, five days before sailing. We had sailed round the Canary Islands several times before and have a home in Tenerife Being aware this was a Spanish based cruise line with low prices and old ships, this was an ... Read More
This was a last minute booking, five days before sailing. We had sailed round the Canary Islands several times before and have a home in Tenerife Being aware this was a Spanish based cruise line with low prices and old ships, this was an experiment. We were aware most of the passengers would be Spanish speakers and we are not. Nevertheless, the passengers whose first language was not Spanish were capably dealt with by staff who spoke English. Some 500 passengers with little Spanish were on the trip. The staff were cheerful, attentive and some of the best experienced on over 40 cruises and more than 15 cruise lines. The food was good but limited by a daily standard menu and an insert for each new day .Evening restaurant meals were served at 7.30 and 8.45 and service was exemplary. Wine glasses were constantly topped up, average quality, but this is a cheap all inclusive cruise. Evening entrainment is a matter of taste but OK, with one excellent dance/music show. The cruise offered a package of four tours for 105 euros in total, each tour was for four hours. having been to all the islands at least 4 times we opted to take what we saw as good value tours. They were all good with English speaking guides but on one occasion in Fuerteventura our guide left our two friends behind even though they were only 3 or 4 minutes late. We knew they were very close as we had been them 5 minutes earlier in the Church nearby. Even when we remonstrated with the guide she said they must be on another bus. They were left in a village alone for at least 30 minutes. Disgusting and not dealt with by the company. Hence only 4 stars Read Less
Sail Date November 2019
Chose this mini cruise as it was leaving from Malaga, a fabulous port and very near home. Check in was smooth and hassle free. had lunch on board and contracted gastroenteritis, 3 hours after lunch! medical staff dealt very professional ... Read More
Chose this mini cruise as it was leaving from Malaga, a fabulous port and very near home. Check in was smooth and hassle free. had lunch on board and contracted gastroenteritis, 3 hours after lunch! medical staff dealt very professional and after 10 h i was fine again, the 24h quarantine is harsh and hard, but rules are rules. .. The staff on board, are excellent and treat every passenger like " royalty". The food was otherwise excellent, good quality, excellent choices and fabulous service in the Atlantic dining room! The buffet on top floor however was totally chaotic!! too many people without enough seating ! so a plate full of food and NO seating.. very difficult , it was just over crowded. Evening dinner was totally excellent, but the amount of people in jeans, scruffy trainers and sweaty t shirts was off putting! strange and sad that these people were allowed to enter the dining room like this... a decent pair of trousers and a short sleeved shirt is so easy enough surely to look a little more respectable and clean to enjoy a great evening dinner, the staff puts a lot of effort into providing us all with fabulous meals in relaxing dining rooms etc.. so a little effort can be made by the clients ...Please Pullmantur, in future be a bit stricter on this matter perhaps.The room/cabin was very comfortable with good temperature and fittings.Entertainment was good. port and shore excursion very well organized . The all inclusive was very convenient and our price paid was overall worth it. The ONLY serious complain was the staff in the Spa, OVER charged me unfairly for a 15 min, 1/2 leg waxing treatment!! 54€ !! the job was not even done properly , very unprofessionally done by a hairdresser and totally over charged. Read Less
Sail Date November 2019
Morocco has been on my bucket list for a while. We were in Gibraltar a while back and you could see across the straits to Africa. I have students from Africa and wanted to ride a camel also. You can get there on the mainstream lines, ... Read More
Morocco has been on my bucket list for a while. We were in Gibraltar a while back and you could see across the straits to Africa. I have students from Africa and wanted to ride a camel also. You can get there on the mainstream lines, but usually just on transatlantic runs. Lisbon was a plus also. I did a search for those two ports and found Pullmantur. They are an off shoot of Royal Caribbean, and use some of their older ships. One of the larger internet cruise sites lets you book Pullmantur – you can also book directly with the line. The pricing is pretty good but the port charges and taxes were unusually high. I am fine with window cabins as on the old ships balconies are rare. We flew into Madrid. The Indigo Hotel there is well located and has a nice breakfast. Don't book IHG properties via Orbitz, Expedia etc. as IHG will not give you frequent guest points which is highly annoying. Cool tourist stuff is near Plaza Mayor. The El Corte Ingles department store is worth a trip- they are well merchandised and carry everything. Malaga the departure port is not hard to get to. You can fly direct from London or larger airports like Zurich or Munich or by fast train. We stayed at the MG Hotel in Malaga. It is close to a nice beach and there are good restaurants. It is very close to the port also. We answered our own question on early departures from the ship- it seemed to be late as it docked at 9- usually in the US ships seem to dock at 5 and unload at 7. There is no “carry your own-walk off” departure. The online check in was a bit tricky as there is a narrow time window to do it. You have to wait in line at the port to check bags and they hand write new tags even if you have the printed ones you made up. Pro tip- there a special (short) check in line for online check in customers. Cabins were available after 3:30 Aboard, we got an impassioned sell for the enhanced beverage package. Note that everybody gets a basic drink (wine, beer, etc.) package for free. If you are fussy on your brands by all means upgrade. Cafe Cafe on deck 8 was always full and was the town center. Embarcation lunch was in the buffet- I had pizza and paella and many had the free wine and beer. The open deck covered dining was pleasant. Afterward we went to the library on deck 8 which even had a sign asking for silence. Libraries are rare and valuable aboard a ship. Announcements were in Spanish and English and this trip had 600 "international" passengers. All crew seem to be at least bilingual in English- this was a rule as we learned. There is most of a teak promenade deck and several nice aft and forward facing seating areas. On more modern ships these areas are cabins. We were addressed in English much of the time. Dinner was good- they have a lot of choices. The free wine was a nice touch- I remember paying $12 a glass after tip on more expensive lines like Cunard. We were at an English speaking table and the service was excellent. Everything arrived hot. I had lasagna and pasta with clams main courses the first few days and fun tapas. There were theme/dress up nights- formal, tropical, 1920s and white. These were not well publicized in advance. The average male on formal night wore a sportcoat. The ship had several bands- and there was good Latin dancing in the central lounge on 7. Sadly the dance floor was cluttered with chairs. And the band was on super late- 10:30+ was normal. The "Ask the Captain" briefing was in English- translated to Spanish. I asked a question- the crew seemed super friendly- they are from all over but Brazil and South America were common. The Captain was from Ukraine and funny- he was asked a snarky question that the ship seemed smaller than most with a lot of motion- he said he slept like a baby. Pullmantur has a bit of French heritage also. I spent some time researching cabins- I wanted a couch or love seat for in-cabin reading or knitting. I picked one in "FC" which seemed to have one- "Deluxe Family Outside" - it had a fold down bed which developed a rattle which I reported. After a few tries this (and some squeaky and or broken drawers) were repaired with several sheet metal screws and some caulk. If you have a problem they can fix aboard- ask- a nasty posting later is unhelpful. The cabin had 2x US outlets and one two round pin Euro outlets at the desk. These had flat screen TVs. Cabin service was once per day. I found two favorite things - hot tea/coffee at 5am in the buffet and no piped in music at the table. Spain is not the place for early risers but this helps me cope :) There was a gluten free toast station at breakfast. There are good vegetarian choices. They would do well to have a “coffee shop” that was open early someplace aboard for international or jet lagged guests. Or even a tray of rolls out- RCCL does this. A lot of lines are known for cutbacks- not here. We liked dinners on the ship. They have a fancy chef advising them- there were “everyday” items and creative new ones each night. The Gala Night had a fixed menu. Attire for men was sport coat average on Gala Night. There were barely enough tables for the buffet when it is raining – the nice aft and poolside outdoor seating was unavailable. The early seating dinner at 1930 was a stretch for us- but lunch- Brasa Grill- tended to go on and on- until 1930. The normal late start for breakfast of any kind was annoying- but the Waves Lounge was open half an hour earlier. I think we figured out the business model for Pullmantur. The older ships keep the mortgage low. The don’t make much on the bar as so much is free and the non smoking casino was quiet. But they sell a lot of excursions and the laundry was fast and tidy and the Internet was reliable. So they got a well deserved extra $200 from us. They are getting a newer ship with more balconies- so have a bright future. Read Less
Sail Date October 2019
We had been on two other Pullmantur ships and enjoyed the atmosphere very much. This time we had a family trip, including two small children. We chose Pullmantur for this reason. On other cruise lines there are often few children and many ... Read More
We had been on two other Pullmantur ships and enjoyed the atmosphere very much. This time we had a family trip, including two small children. We chose Pullmantur for this reason. On other cruise lines there are often few children and many very old passengers, who are uncomfortable with much, and with any children or young people especially. Being a Spanish line there are extended Spanish families and these cruises have the most varied age groups we have come across in 30+ cruises.On this trip I estimate over half were under 45 years old. The staff speak English and there are no on board costs, unless you need high end drinks and ship's excursions.Tips and drinks are included and are readily available. This includes the quality coffees. We had a new cruiser in our party and she left with no bill. I warned her this is not usual. So, what is it like? Yes, the ship is not new or glamorous but it is clean and cared for. Our outside cabins were bigger than most and the wide corridors are also a pleasure on older ships. The staff are very helpful and accommodating. An infant and a toddler at dinner was no problem. Our new cruiser is coeliac and vegetarian. She enjoyed her special dinner menu and there were clearly labelled gluten free choices, including a breakfast station, in the buffet. Deck area was adequate with enough sunbeds and pool stuff. There was not quite enough drink service here. There was not masses to do in the evening. We didnt expect much English so it was fine and being a party of 7 we were not really looking for much, so I cant really comment on this aspect. Being a Spanish ship 1st dinner sitting is 7.30 and second is 9.45. The non-Spanish, and there were a fair few of us (estimate was 30%) went for the 1st. So after dinner was drinks,just a few or more, and some music. . That was fine for us. The kids were welcome too. We made the theatre once. It was a bit odd but OK- Dancing and singing with Spanish commentary. There was a children's club but my daughter was not impressed by it and the kids only went the once. Cant say that I thought language would be a problem and it may be better for older ones.There was more of a structured programme for the 3+. Ours were 2 and 9 months. Food was great for a week. There was a gala dinner one night and a single menu for the rest of the week. Just about enough choices and well cooked and presented. The buffet was also varied and the Spanish options added to this. There was enough seating room here too, which doesnt always happen on cruise ships. This was an economical trip for all of us and we felt well served.There was no hassle to spend and tips really are not expected or sought..We didnt see a photographer above once. We were served readily and we experienced absolutely none of the animosity toward non-Spanish that others have reported. Staff were interested in us. Maybe they dont like rude folk? Iglu booked our flights and transfers and were great too. A good holiday for all and we would have no hesitation in going for it again. Reviews often emphasise the downsides but apart from the limitations I mention above we didnt really have any. I could think of some I suppose but they dont jump out at me, except the couple of short day stops in Malta and Cagliari when we had no time for much. It was cheap and very cheerful. Title said it all really. Read Less
Sail Date October 2019
We chose this cruise because of the itinerary and the price. We got a balcony room for the decent price. The room was OK, but there was a vibration from the engine or from other mechanical part, that sometimes was severe and disturbed the ... Read More
We chose this cruise because of the itinerary and the price. We got a balcony room for the decent price. The room was OK, but there was a vibration from the engine or from other mechanical part, that sometimes was severe and disturbed the sleep. We complained to the customer service, someone came to check, he said that this is a known problem and left and that's it. Food was good, wine, coffee and some alcohol drinks were included. During the cruise the itinerary was changed and we had less time in Croatia and more time on the ship. The ship was boring, the entertainment was very boring (we don't speak Spanish). On the fifth day we decided to leave the ship and spend more time in Croatia and it was the best moment of the whole cruise :-). When we informed the customer service that we are leaving they behaved kind of weird in the beginning: they told us that it involves some kind of procedures and it is not easy and we have to pay 25 Euro per person per night (total 100 Euro) to leave!!! I came back in the morning, told them that we are leaving and refusing to pay, singed some form and left. Never again. Read Less
Sail Date September 2019
We chose this cruiser for the itinerary and the low price which included a basic beverage package, Cabin was dated and the wallpaper worn but the mattress was good, the linens fresh, the plumbing worked and everything was clean. Staff ... Read More
We chose this cruiser for the itinerary and the low price which included a basic beverage package, Cabin was dated and the wallpaper worn but the mattress was good, the linens fresh, the plumbing worked and everything was clean. Staff were friendly throughout. Food good with reasonable choice. Excellent al fresco dining aft of the buffet with great views. Entertainment OK for a small ship. Few other activities. Nifty little library with comfy chairs for a quiet read. Good card and game room. Tiny Casino. Hots tubs aft away from the pool area. Good sun loungers with refreshingly little 'hogging' which is endemic on American ships. Food was surprisingly good with excellent soups and good fish and pork selections. A clean and comfy ship without the modern 'bells and whistlers' all of which I can do without. Efficient disembarkation and boarding at ports. No special shuttles but most ports had public transit. Spanish passengers in the main but all crew spoke English and major announcements were in English too. Relaxing, enjoyable and at a great price. Read Less
Sail Date September 2019
We chose the cruise because of three good experiences with Pullmanturs. We are British, but both speak Spanish, so there was no language problem - not that there would have been. All the crew are at least bilingual. Zenith herself is ... Read More
We chose the cruise because of three good experiences with Pullmanturs. We are British, but both speak Spanish, so there was no language problem - not that there would have been. All the crew are at least bilingual. Zenith herself is not a youngster, and a tiny bit tatty in places, but always clean. The food on board was the best we have ever had on a cruise, ad indeed on a par with many five star restaurants. The crew went out of their way to meet our need, always smiling and obliging. The cabin - 6101 - was perfectly adequate. Spacious and immaculately clean, and kept that way. The shore excursions were great. Got to see places on the Faroe Islands, Orkney and Shetland that would never have found ourselves. Entertainment was of a very high standard too. A couple of side comments. Most of my working life I was an Environmental Health Officer and Hotel Inspector. The standard of food hygiene and food handling on board were very high. I did ask some very searching questions of senior and junior catering staff. They really knew their business. And here is a chuckle! Our cabin steward accidentally left a checklist that has to be completed regularly - it was about bedbugs, and gave the cabin staff detailed instruction what to look for and where! Trust me - no bedbugs or other nasties anywhere. I would recommend Pullmanturs without reservation. Read Less
Sail Date July 2019
NOT THE ZENITH SHIP. MONARCH Ship was our cruise. All Spanish speaking, some English. Overall a fair cruise. Do not take interior room as walls are thin. Fruit was not ripe, hard and lacked flavor. Coke and other soft drinks plus most ... Read More
NOT THE ZENITH SHIP. MONARCH Ship was our cruise. All Spanish speaking, some English. Overall a fair cruise. Do not take interior room as walls are thin. Fruit was not ripe, hard and lacked flavor. Coke and other soft drinks plus most alcohol free in open main pool/deck area. Poor looking few channels on 17-20" TV. Few activities, guess we are spoiled. Yellowish brown nasty looking hot water for 3 days, took cold shower. It is an adventure. All Spanish speaking cruise, some English. Overall a fair cruise, fun for first timers but experienced cruisers will not be happy unless you are old hippies. Do not take interior room as walls are thin and some people will party all night into the wee hours of the morning... plus staff do not like complaints, so it is best to hold complaints until you can make them online. The Filipino staff were great, but some of the Spanish complained about being underpaid. Read Less
Sail Date July 2019
Travelling thru Greece and other Countries and decided on. a cruise from Piraeus to the surrounding islands. Some staff were very aggogant and rude. Luggage was damaged on receiving outside our cabin. The cabin ceiling in part had ... Read More
Travelling thru Greece and other Countries and decided on. a cruise from Piraeus to the surrounding islands. Some staff were very aggogant and rude. Luggage was damaged on receiving outside our cabin. The cabin ceiling in part had been freshly painted and reeked of paint odour, The cabin was sprayed with deodorants. Overall, being English, most travelling were European, mainly Spanish. The Shows were in Spanish. The swimming pools were not Supervised, with people ‘bombing’ while we were trying to have a swim . I could go on and on.. Please...Save yourself a headache if you are English.... There are other cruises that depart from Piraeus on far better Cruise Liners at similar costs. Please review this ship before considering booking this disappointing cruise. Our holiday was ruined by this experience. The cruise liner is called by Pullmantur Horizon. Stay away.... Could not recommend this ‘Horizon Rust Bucket’ at all. Read Less
Sail Date June 2019
The cruise was not a very good experience for us. When travel agent was selling us the ship, we were told us it is comparable to the royal caribbean fleet. We came in this ship expecting similar conditions for the ship and we were ... Read More
The cruise was not a very good experience for us. When travel agent was selling us the ship, we were told us it is comparable to the royal caribbean fleet. We came in this ship expecting similar conditions for the ship and we were shocked by the general condition and the lack of cleanliness. He did not sell this as an inferior quality cruise liner. When we complained at the reception desk we were told to wait to the end of the cruise and express our thoughts in the opinion survey. About the ship - Horizon: Ship itself is old and run down, probably should be retired. With alleged major refurbishment in 2012 only certain areas looked acceptable and that did not include cabins. About our cabin: bathroom smelled like urine 90% of the time, vanity top pealing, cabin AC not working, bathroom light not working, the showers were mildewy, furnishings dated and worn out, towels had seen better days, carpet was filthy and with stains It was very noisy in the rooms, we could hear our loud neighbors, as well as people calling on each other from the hallways. The majority of the passengers were spaniards and they are loud! Most passengers did not use the disinfectant machines People smoke almost everywhere outdoors The staff was friendly and helpful. The value for money was poor compared to what is on offer elsewhere. Read Less
Sail Date April 2019
We have been on 31 cruises but this was our first time on a Pullmantur ship. We liked the idea that it is a Spanish cruise line since my husband speaks Spanish fluently. The cruise price included gratuities and all beverages so it was a ... Read More
We have been on 31 cruises but this was our first time on a Pullmantur ship. We liked the idea that it is a Spanish cruise line since my husband speaks Spanish fluently. The cruise price included gratuities and all beverages so it was a better value than a hotel. The itinerary included two Greek Islands that we had not been to before. Pullmantur's Horizon is an older ship but the maintenance was good. Our deluxe balcony cabin was very comfortable with more closet space than many newer ship. The room steward was exceptionally good to the point where we tipped him even though the gratuities were inclusive in the cruise price. We found the food to be quite good. The first day we walked into the buffet for lunch and I went to the hand sanitizer machine and put my hands under it, pushed a button, and felt really stupid when a pat of butter fell into my hands from the automatic butter dispenser (clever machine). Other reviewers have commented that there was no butter served but I found it the first day. In the dining room each table had a bottle of virgin olive oil which was perfect for dipping the rolls and delicious breads that were served. My husband is not an adventurous eater, but he always found something on the menu that he liked. The entertainment was good. One night the production staff did a Mama Mia/Abba show that was so good that we skipped dinner and sat thought the second (repeat) show. We went to most of the musical shows and found them to be delightful. Even with my minimal understanding of Spanish, I understood the humor. It was Easter Week and the ship was loaded with young students. The morning music poolside was more upbeat than we preferred with our first cup of coffee, but other than that, it was fun to see the future cruise addicts enjoying themselves. The bar staff at the pool bar we kept very busy, but the students were well behaved and respectful. It was a treat for us to be able to go to any bar and get a soda, beer or cocktail without a charge. I liked the Cava and house red wines. We met interesting people from Europe as well as from South America and the Caribbean. It was a relaxing with no pressure to buy things or to tip. We would definitely cruise with Pullmantur again. Read Less
Sail Date April 2019
Cruising arround Canari islands is interesting. Instead of port Agadir in Marocco, I would rather stop on any other Canari island like Fuertaventura, or La Gomera and maybe the stay in ports could be a bit longer. The ship allready ... Read More
Cruising arround Canari islands is interesting. Instead of port Agadir in Marocco, I would rather stop on any other Canari island like Fuertaventura, or La Gomera and maybe the stay in ports could be a bit longer. The ship allready shows its years, there were necessary coloring during the cruise, which was probably urgent maintenance work, nevertheless the cruise was comfortable and smooth. Service at the Atlantico restaurant was excellente and choice of food very interesting. Especially I like the choice for vegetarians and the varaity of fishes. Maybe more salads should be included in menu at Atlantico, because in Buffet windsurf there was really a larger choice. So if you want some salad, you must go to 11th deck. But the service at Salon Rendez-Vous was a little bit on average, lazy and bossy server woman was talking nad laughin' arround with spanish guests, neglecting guests of other nationalities to wait for their other and to get it at last. Read Less
Sail Date March 2019
Just back from an enjoyable week on the Zenith. The staff on this ship make the experience very enjoyable. Smallest ship we have been on, but that made it all the more friendly as bumping into the same people regularly. Spent most ... Read More
Just back from an enjoyable week on the Zenith. The staff on this ship make the experience very enjoyable. Smallest ship we have been on, but that made it all the more friendly as bumping into the same people regularly. Spent most evenings in the casino and bar, as this is where we found the most English entertainment, lovely gentleman on guitar and trio group, excellent variety of songs, no night the same. Finished off with a bet in the casino, lottery lady was lovely and treated us all like royalty. Enjoyed our late dinner sitting at 9.45, Benito and Caesar were excellent in their job and again made us feel very special every night. Menu had a section that was the same every day and specials that were changed nightly, cannot fault the quality of food. Plenty of sunbeds around the pool and upper level, some lovely sun traps around the rear of the ship. Cabins had plenty of storage and large shower, a bit tired looking. English channels available on the TV as well as movies available. Overall a great experience. Read Less
Sail Date March 2019
Pullmantur Horizon was chosen for this Suez Cruise for the value, the lesser single supplement and the opportunity to enjoy the Spanish cuisine. The ship, although relatively elderly, is in excellent condition and certainly well-built, ... Read More
Pullmantur Horizon was chosen for this Suez Cruise for the value, the lesser single supplement and the opportunity to enjoy the Spanish cuisine. The ship, although relatively elderly, is in excellent condition and certainly well-built, giving no ominous creaking and swaying. My cabin was a 4 bed room and very comfortable. The public rooms, elevators, deck areas, buffets, dinning areas are well appointed and maintained. Service is of the highest degree, with smiling responses to questions, helpful in all cases. The ports of call were limited due to the location of the cruise. The transit of the Suez Canal itself was the high point of the cruise, and we had a full daylight transit. The port of Salalah was not an exciting visit. Visits to Khasab, Muscat, and Aqaba were adequate and interesting. One glaring problem for cruisers was the lack of information on port services; if shuttle buses were provided and general tourist information for the area. Pullmantur (as other cruise lines do) should provide adequate and correct information for passengers to exit the port area. Pullmantur did not offer any information, and, when questioned, often gave incorrect, conflicting information. The lectures and structured features for English speakers were very limited. In fact, the one lecture directed to the English passengers turned out to be a rant against Donald Trump by the speaker Fani Lopez, totally inappropriate and insulting to American and other passengers. This was the one poor occurrence on this cruise and will not be ignored. The cuisine experience was exceptional. Spanish regional foods and dishes were available at all meals. Wonderful displays of cheese, deli meat were available at all meals. The buffet was open at breakfast, lunch and dinner, with a full menu and good variety of meat and fish dishes. The dining room was open for breakfast, lunch and dinner with a combination of buffet and service. Options of mix and match dishes were possible at dinner, upon request. The beverage policy included was very adequate. Specialty coffee selections, cocktails, wine, beer, cava were available. Entertainment options seemed to be more geared to the Spanish speakers. Bingo was a popular feature for all. The cruises offered by Pullmantur are certainly worth considering, especially for solo travelers. An increased enrichment lecture series for the English speakers is sorely needed and certainly can be easily remedied. Read Less
Sail Date March 2019
Had the pleasure of travelling in the Arabian Gulf on MV Horizon, it was outstanding even though the ship is 30 years old it is still a good ship and the service is exceptional, food very good , service great and the advantage of free ... Read More
Had the pleasure of travelling in the Arabian Gulf on MV Horizon, it was outstanding even though the ship is 30 years old it is still a good ship and the service is exceptional, food very good , service great and the advantage of free drinks was a nice touch. The shows were great, everything is done in Spanish and English, majority of crew are Pilipino so no problem, compared to the opposition MSC who I have travelled with out of Durban several times, always a disaster and terrible food, there is no comparison, Pullmantur really goes the extra mile. I thought the food quality was only because of the ship going out of Durban but after hearing the horrendous stories from passengers from two MSC ships in the Arabian Gulf they all complained about the bad food on their MSC ships and this stunned me. Seeing a certain South African travel agency loves to run Pullmantur down and I have now had first class experience to it not being true. I now throw out a challenge to the CEO of MSC if the comments made by several of your passengers is not being true show me that this is not the case. You want a great cruise try Pullmantur you won’t be sorry we met several UK passengers who were on their 3 trip on Pullmantur so that’s good enough to hear the positives, Read Less
Sail Date February 2019
We wanted a local cruise since we live in the Middle East and saw that a lot of cruises start in Dubai. After some research, we saw that Pullmantur was by far the cheapest option and, after further digging, couldn't really find out a ... Read More
We wanted a local cruise since we live in the Middle East and saw that a lot of cruises start in Dubai. After some research, we saw that Pullmantur was by far the cheapest option and, after further digging, couldn't really find out a lot about the ship, her cabins, onboard food, etc. What we did find sounded discouraging but, being the unfussy folks that we are, we thought, "Let's give them a try". I'm glad we did. It was an excellent cruise. We arrived at DXB and took a taxi straight to the Port Rashid cruise terminal. We hopped out and found virtually no one there. It transpires that Pullmantur keep the Horizon in port between cruises for two whole days, meaning, statistically, half of the cruisers embark/disembark on one day and half on the other. You can rock up virtually any time. For us, it took about 10 minutes from taxi to being on board. It may be longer if you arrive with a plane load of Spaniards from Madrid, but we were locals so it was very pleasant. We wandered around the ship for about half an hour and then went to our cabin. Our bags were already there. Best embarkation we have ever experienced. We were very pleased by the quality of food. Both the main dining room and buffet offerings were tasty and varied with only a few, small misses. The free drinks package definitely makes you feel like you're getting good value and we found the wait staff invariably friendly and helpful. The only staff that we didn't feel the joy from were the cabin staff, which is quite unusual from our experience. We can only think that they were overworked since we rarely saw them, they couldn't/wouldn't tidy the room at the same time each day and sometimes said they would come at a particular time and simply didn't. We didn't make use of the excursions as we knew the area well. We found the gym adequate but small. Fortunately, our fellow cruisers didn't seem to like exercise all that much so we had the run of the place. Can't comment on the entertainment as we found the timings good for Spaniards (i.e. late 2300!!) but not good for our sleeping patterns. All in all, a great but short outing for us. As I indicated, it's not a luxury ship but you certainly get your value and it is by no means a third rate line/ship. I hope you enjoy it as much as we did. Read Less
Sail Date February 2019
All went to plan. Solo traveller and staff made me very welcome didn't feel excluded.Food in main restaurant was lovely and a change from the norm. The main buffet was good as were choices. Waters were particularly attentive and ... Read More
All went to plan. Solo traveller and staff made me very welcome didn't feel excluded.Food in main restaurant was lovely and a change from the norm. The main buffet was good as were choices. Waters were particularly attentive and couldn't have done more.Drinks were excellent including beer ,gin,and many coctails all included Entertainment was excellent very wacky but professional,as were all the musicians,particularly the latino band and singer. Cabin was fine ,bed lovely. Enjoyed all the different islands and Agadir. Plenty of sun loungers and chairs.Bar staff excellent. Pool and Jacuzzis all spotless Very clean and well run ship if a bit dated,which didn't worry me. Good itinerary ,fab weather Embarkation and disembarkation was so fast.Ipaid to have extended stay till 4pm the last day which was helpful. If you want 5* + not for you,but everyone I spoke to enjoyed it .Spanish were very friendly well done Pullmantur,would definitely go again. Read Less
Sail Date February 2019
We have been on a number of cruises and we tend to select by itinerary and price rather than cruise line and have been on RCI, Princess, MSC, Oceania, Azamara and HAL. We selected this cruise to give us the opportunity to have some ... Read More
We have been on a number of cruises and we tend to select by itinerary and price rather than cruise line and have been on RCI, Princess, MSC, Oceania, Azamara and HAL. We selected this cruise to give us the opportunity to have some warmer weather and there are not many lines cruising in this area.Cost was also attractive. Pullmantur focus on Spanish speaking markets but all staff speak English, announcements are in Spanish and English, menus are in Spanish and English, daily programme is in English, there are 3 English speaking channels on the TV ( bbc news and 2 entertainment channels primarily US shows) plus a couple of movie channels which could either be in English or Spanish depending on the film. The evening shows were mostly musical and ranged from very good to disappointing - the quality of dancers and singers as good as any other line but musical interpretations could be a bit bizarre. We watched about half of them. Singers and musicians in bars were all very good. Standard of food in main dining room was good without being great - we have had better. Portions were adequate but not large, after the meal we were not hungry but were never stuffed. Menus are Spanish based so do not expect usual UK or US staples. There is a fixed range available every night plus daily options that changed. Burgers, plain chicken, steaks, chips, do not feature on either menu - although there was a small fillet steak on gala night. Gala night has a fixed menu with no choice with some tapas to start and then three courses. Coffee is not served in dining room - similar to MSC. Dinner was either 19.30 or 21.45 and didn't seem to be anytime dining. They put English speakers together usually table of 6 but were a few 2 seat tables and some larger tables. You could pay a supplement if you wanted lobster or steak or a few other options. Buffet was similar to most other lines with courses variously hot or only warm with roasts available at lunchtime, also pasta station who would stir fry meat and veg and mix with pasta of your choice and you add sauce. Pizza was also available. There were separate children and gluten free sections. There was a grill open during the day when buffet closed with hot dogs and burgers and a couple of other options. Room service was available but there was a charge.We never felt the need to use it. Breakfast could be taken in dining room or buffet and were both similar with usual selection of cold meat, cheese, bread, fruit, yoghurt as well as hot options of eggs (fried, scrambled, boiled, omelette) streaky bacon, sausages (could be chorizo, Frankfurters or 'proper'). Would equate to a standard 4 star UK hotel other than absence of back bacon, hash browns and beans. All inclusive included red, white, rose and cava wine ( only one variety of each), spirits mostly local but included Grants whisky and Gordon's gin along with other standard brands or local varieties. Cocktails were also mostly included e.g. Mojito, pina colada, tequila sunrise. Local beer also included as were soft drinks from bottles e.g. Coke, Fanta. You could pay 1 or 2 euros each time for premium spirits, beers, wines, other cocktails soft drinks in cans but most people seemed to be happy (as we were) with basic option or you can opt to upgrade your package to include premium drinks for, i think, 14 euros per day. Cappuccino, lattes etc from baristas were also included as standard. Service was excellent and much better than on many of our other cruises where we were paying for our drinks! During dinner wine was constantly topped up by the waiters. Mineral water was free by the glass but if you wanted a bottle you had to pay for it. Room was made up in morning only.Standard of housekeeping was very good. We had a balcony and were happy with space and storage and no worse than other lines. Excursions were very good value (probably best we have seen) and were in Spanish and English.There was no information provided about ports of call so you either take their excursions or do your own research. Because their excursions were such good value we took them on four of our ports rather than looking elsewhere as we normally do so cannot really comment on availability of shuttles but don't think any were provided. The ship itself is old and in places worn so do not expect shiny attriums and speciality restaurants (there weren't any). Fittings and wallcoverings showed age but cabin was however well maintained and clean. Bed was comfortable. We only had hand luggage so walked off ship shortly after docking so disemarkation for us was simple.We also pretty much walked on at embarkation. Dress code was relaxed and on gala night there were only a couple of black ties - UK cruisers - most wore smart trousers and shirts with a few ties and ladies smart dresses and tops rather than evening gowns. All in all we were very pleased with our cruise and would happily go on another cruise with Pullmantur Read Less
Sail Date January 2019
This ship whilst being old is so great value for money you don’t notice the age of the ship We had a balcony cabin which was fine in size plenty of storage space and bathroom slightly bigger than other ships we have been on We paid ... Read More
This ship whilst being old is so great value for money you don’t notice the age of the ship We had a balcony cabin which was fine in size plenty of storage space and bathroom slightly bigger than other ships we have been on We paid £1450 for 2 of us all inclusive including tips Food in the restaurant was fabulous and the waiters can’t do enough for you. Maybe a bit limited in choice but you can have as many dishes from the menu that you want Bar staff were excellent and drink choice was okay You can upgrade to premium package for € 98 per week which is good value The bar stays open for as long as there is someone in it and no time limit for all inclusive unlike other lines that stop at 2am We didn’t go to any shows but the musicians in the casino bar were excellent Embarkation was so easy we were on the ship in ten minutes. No queues getting on or off ship in port Disembarkation the exact same I will definitely be going on this ship again and would recommend it as long as you don’t expect 5 star all the way Read Less
Sail Date January 2019
The staff made it awesome! Special Thanks to Alberto, Marco (Restaurant) & Carlos (bicycle) who Made our holiday GREAT! The All inclusive drinks were more than enough, with Good coffee & Nice cocktails :) Rooms are okay, ... Read More
The staff made it awesome! Special Thanks to Alberto, Marco (Restaurant) & Carlos (bicycle) who Made our holiday GREAT! The All inclusive drinks were more than enough, with Good coffee & Nice cocktails :) Rooms are okay, big enough but a little old fashioned. Food is better than expected, extensive and Good quality at the buffet. The choices at the a la carte restaurant are Good! Even for a vegetarian! But again, the staff Made the experience awesome!! We embarked at Kashab, fujara and muskat. Cute villages, were you have to do an excursion, otherwise you”ll wonder around with not much to do. So! Go cycling!!! Carlos and Joel do great tours, with a lot of fun and sightseeing :)) In Abu Dhabi and Dubai is So much to do! Just take a cab and drive around these imposant cities! In forehand we did not expect much (went cruising before on Costas and H-A-line) but this cruise with pullman, was Really Nice! But again: you’ve Gotta love the staff!! :) Read Less
Sail Date December 2018
We saw this cruise for £549 for 7 nights all inclusive and after reading bad reviews, thought why not, we were already going to stay for 2 weeks in Gran Canaria and this was cheaper than an all inclusive hotel, so we went with an open ... Read More
We saw this cruise for £549 for 7 nights all inclusive and after reading bad reviews, thought why not, we were already going to stay for 2 weeks in Gran Canaria and this was cheaper than an all inclusive hotel, so we went with an open mind. I have cruised once before with Cunard and my partner has never cruised before. Embarkation and cabin: Embarkation was pretty straightforward. We showed up about 12:30 and after a little wait in line we went onboard with our wheelie cases. Our cabin was not ready so we went straight to the dining area and had some lunch. Our case turned up about 4pm. The room was basic but comfortable with two single beds pushed together to make an extra kingsize. The cabin was quite spacious with plenty of wardrobe space and drawers. The bathroom had a hairdryer and a glass shelf to put all of your bits on. No complementary bottles of shampoo, etc, just a fitting on the shower wall with shower gel in. There were no tea-making facilities in the room which was annoying as you are not allowed to bring a travel kettle onboard. The room was very clean, had a lovely large window and the air conditioning worked perfectly. Onboard: The ship had two swimming pools, three jacuzzis, an a la carte restaurant (which was open from breakfast time until about 10:30pm, with hot drinks available 24hrs), a main dining hall, a theatre, gym, casino, duty free shop, library and a disco. Some parts of the ship look a bit tired but overall, nothing to put you off choosing Pullmantur. Eating: Personally I could have stayed onboard and ate the whole week away as the food was of high standard. I don't eat meat but my partner does and we both found that every day there was a good selection of fish and meat dishes available, as well as vegetarian options. We chose to eat in the formal dining room every evening but one and ate lunch at the buffet every day but one. We had two gala nights, including Christmas Eve with a large 7 course meal on both of those nights and the waiter tailored mine to not include meat. The same dishes as the fine dining (and more) are served in the buffet restaurant every day for those that prefer it. All of the dishes served are good quality and cooked to perfection. If you are after chips and burgers then this is not the cruise for you. Ports: We had six ports and one day at sea. Tenerife, La Palma, Funchal (christmas day), Agadir and Lanzarote. 23 Dec - North Tenerife: We caught the bus to Las Teresitas costing €1.25 each way and enjoyed the beach 24 Dec - La Palma: We went for a walk in the lovely old town and did some Christmas shopping. We tried to book the dune buggy tour but there were no other takers so it was not running Christmas Day - Funchal, Madeira: We had a lovely stroll around Funchal and then sat on the seafront eating churros 26 Dec: At sea 27 Dec Agadir, Morocco: This port was horrible and smelly so we stayed onboard, went to the gym and lounged around the pool. 28 Dec Lanzarote: We took the Grand Tour at €59 each and visited Jameos Del Agua, the vineyards, Valley of a Thousand Palms and Timanfaya (about 5-6hrs) Formal dining: We chose first sitting and dressed up accordingly to each theme night. Most people did the same, although there were some that didn't but they still dressed smart. On both gala nights my partner wore his tuxedo with different coloured bow ties and I wore long dresses, as did many others. They seemed to keep all the different nationalities together with waiters that spoke their language which was nice. Drinks: We did not bother with upgrading to a drinks package. The drinks offered on the all-inclusive were perfectly fine. My partner said the beer was nice, the same as he was drinking the rest of the holiday. The spirits were nice, not all being brand names, although some were and the sparkling wine was very nice. Language and entertainment: Everything was in both Spanish and English everywhere. There was no language barrier on the ship or on any excursions. This may have been a problem for other languages, such as French etc. but we didn't notice it. The animation team's performances were all multi-national and of a very high standard. Even the bingo was in three or four languages. Disenbarkation: This was seemless. You could stay on the cruise for the whole of the next day at a really small cost with facilities to shower etc. They picked up your case from outside your door after 1am and the ship magazine told you where to be at what time you could disembark. This all took about 15 minutes. Once off, we collected our case from the designated area and left for the rest of our adventure. Would we go with Pullmantur again? You bet we would! We would definitely recommend as it was fantastic value for money Read Less
Sail Date December 2018
I travelled on the Horizon in 2017 had many problems but I thought I would give Pullmantur another chance as I live in Gran Canaria and sailing from Las Palmas is so easy just get the bus there and back no hassle with airports. I booked ... Read More
I travelled on the Horizon in 2017 had many problems but I thought I would give Pullmantur another chance as I live in Gran Canaria and sailing from Las Palmas is so easy just get the bus there and back no hassle with airports. I booked 2 cruises back to back. The food was first class (had an accident so using a crutch) preferred the waiter service. Great staff, great choice and munched my way through the entire menu. Buffet for breakfast and lunch was good and a table reserved for guests with disabilities appreciated. Staff in the bars very smart and helpful. Did not do the drinks package I did the previous year and to be honest didn't feel shortchanged. Bacardi and Gin flowed throughout the cruise. Entertainment good better when they did the full dancing shows as very Spanish Orientated. If you love Bingo then there's lots of that on offer. The cabins are spacious I had 2 on the 6th deck. Shower nice and warm. Bed very comfortable and lovely soft pillows. Cannot comment on the excursions as hard to walk but note if you are English speaking there is a good chance they will cancel it unless they get minimum numbers. Checked out of one cabin into another after the first week very quickly and stress free and there was a bottle of champagne on ice in the new cabin (nice touch) but left half of it as I was on my own and not much of a drinker. The new cabin on the second week was very very noisy (6168) and asked to be moved. again this happened with no problems. The boat itself I think had just had a refurb as looked nice and clean and fresh. For what I paid DO NOT MISS THIS CRUISELINE and very good if you are learning Spanish or speak it Read Less
Sail Date November 2018
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