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Cruise Ratings
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Sail Date: August 2019
We did the same cruise Sep 2017 and loved it, so we came back with friends this time. The positives were easy boarding process, friendly staff, beautiful fjords, cool ports, great excursions, good food and fun entertainment on board. The ... Read More
We did the same cruise Sep 2017 and loved it, so we came back with friends this time. The positives were easy boarding process, friendly staff, beautiful fjords, cool ports, great excursions, good food and fun entertainment on board. The ship was clean and had plenty of room to spread out. I'd recommend splurging on a balcony room; the views are stunning. We got to the fjords at 5 am and it's nice to watch the beauty from our own balcony. Great photo opportunities too. We enjoyed game shows and trivia at night and Gary the cruise director is hilarious. The shows and the bands were excellent. There were lots of food choices at the buffet and the main dining room was good too, although I'd have preferred a few more choices there. Overall a great experience! The one reason I didn't give it 5 stars was a spa visit. The massage itself was great and reasonably priced but the aggressive up-sell tactics took away any relaxation from it. Even when I explained that a massage was the only splurge I was going to make, I was still presented with a package of other procedures that I could "save" money on. After I declined, the expensive lotions were presented, along with reasons why I really needed them. Again no thanks. Finally I was told that my massage experience included a free consultation with a doctor before I could check out. The doctor was very nice and I'm sure she was knowledgeable but I had to reiterate that I wasn't interested in botox or fillers for wrinkles. I spent over $150 including tip and felt like I had to repeatedly justify not spending triple that or more. That will be my last spa experience with Princess. But otherwise, the cruise was seamless and the Alaska itinerary is beautiful and amazing! Highly recommend this cruise! Read Less
Sail Date: August 2019
We picked this cruise because of the timing and location - early August in an area that is not too hot at that time of year. We stayed at a hotel in Quebec City the night before the cruise began - that gave us a little more time to see ... Read More
We picked this cruise because of the timing and location - early August in an area that is not too hot at that time of year. We stayed at a hotel in Quebec City the night before the cruise began - that gave us a little more time to see this charming city. Embarkation was a breeze - we dropped off our luggage, had essentially no paper work because of the Ocean Medallions used by Princess on this cruise, then walked on the ship. After a quick bite and a look at our room, we went off the ship for a walking tour of the Old City in Quebec. Some positives: (1) the food in the buffet was better than I expected (and better than most other cruise lines); (2) the smaller restaurants provided a nice change of pace- they were either free or a nominal price; (3) the internet is excellent - much better than other cruise lines; (4) the room is tiny (as are most cabins on other lines), but there were many places to store things; (5) the room steward was excellent; (6) good variety of equipment in the fitness center. Some negatives: (1) the main theater is much too small - we missed several shows even though we arrived 30 minutes before the scheduled start; (2) the medallions are nice for embarkation, but why are they not used to pay for drinks at dinner? we were overcharged one night in the Main Dining Room - eventually it was resolved. (3) The material presented on each port in the daily sheets is helpful, but we would really like to see some live talks - on the history and special features of the next day's stop. For example, the day before we get to Boston, there could be a talk about the city. In general, there are not enough enrichment lectures. (4) I would like to see someone reminding people, as they enter a restaurant, to wash their hands (5) Disembarkation was not great - we were scheduled to leave the ship at 7:55 AM but we were not called until 8:40 - 45 minutes late. Not sure what the problem was. (6) The waiters in the Main Dining Room could use more help - many cruise lines have an assistant waiter. Read Less
Sail Date: August 2019
Let me start by saying that the actual ship is very nice and we had a nice trip. PROS: The cruise directors, Andrew & Andy, were really fun. The entertainment was very good. We enjoyed the various trivia games, there was a great ... Read More
Let me start by saying that the actual ship is very nice and we had a nice trip. PROS: The cruise directors, Andrew & Andy, were really fun. The entertainment was very good. We enjoyed the various trivia games, there was a great magician, awesome juggler, and very interesting high-tech lights\video\music act. The food was great in both formal dining room and buffet. They have great video screen at the pool that plays recent movies (that you can also view later in your cabin). There are fun "touch screens" on every floor where you can locate the people you are travelling with, see deck plans, the entertainment schedule, AND there is fun "explorer puzzle game" for the kids to play. There are 3 regular sized pools (one is private one for adults only near the spa), and one very small "kid's area pool", so there are different options. I think they make good use of the space and boat doesn't feel too large (or too small). Also, very "non pressure" from the staff. I've been on some cruises where they are always trying to sell you things, but this ship wasn't like that. Stops on our cruise were awesome. In particular I loved Quebec City, & Prince Edward Island. Halifax is nice, but a bit more of a bustling city. Sidney Nova Scotia is cute town but a "young port" so tour options (e.g. if want to go to the Alexander Graham Bell museum) are limited if you don't book ahead. You can't even really even find a taxi. - - - CONS: There are limited shore excursions and most of the good ones they sold out months before the cruise. (Not sure why they can't see the high demand and arrange for additional tours). It ended working out OK for us though because we found that for most ports you can find alternative tours outside of the port for cheaper than Princess charges. The EXCEPTION though is the port of Sydney, Nova Scotia. If you don't book something ahead won't be able to find trips on short. The "app" (where you can order drinks and see entertainment schedule seems to be a bit of a work in progress (didn't work very well for me). I could see upcoming events schedule but never could do anything else with it. There was mystery "high seas heist" ongoing game that we participated in, which was semi-fun but sloppily run and slightly confusing. There is "kids club" for area but for some reason it is closed from Noon-to-2PM so it didn't work out well for my wife and I when we wanted to do some of the things like the art auction on the boat, or trivia. Also, the staff in the area are not that friendly, and per my kids (so take with grain of salt) they had strictly regimented task for them to follow. (e.g. they couldn't just draw, read, play video games or Foosball when there was an activity like "t-shirt painting" going on. You have to do what group is doing while in kids club, at least if you are in the 7-to-11 year old section). Perhaps not the cruise line's fault but found the "exit port" in Brooklyn NY to be run horribly. A lot of confusion, and they routed people into different lines... allowed people to cut in the lines... and ultimately you could just walk out of the port if you wanted to (there was no security check or anything) so all the confusion wasn't really necessary if they were better organized. Lastly, bad ratings to our cabin (E514), mostly because it is located directly above the lounge where loud music is played most nights. Read Less
Sail Date: August 2019
We wanted to try Princess, as it's supposed to be a little more upscale. We also liked the choice of ports. The first thing we noticed is that the passengers are a little older and more moneyed then other cruises we've been ... Read More
We wanted to try Princess, as it's supposed to be a little more upscale. We also liked the choice of ports. The first thing we noticed is that the passengers are a little older and more moneyed then other cruises we've been on. The average age was at least 60. Many, many of the passengers were repeat passengers in the elite category. Obviously, Princess has a loyal following. I'll break down my experiences by area. Rooms and guest services - We were very, very happy with the performance of our room steward. He was super attentive and friendly. The rooms were very clean and nicely sized. The beds are very comfortable. While the on-demand movie selection was extensive, the live tv choices were just ok. Our interactions with the front desk personnel were excellent. Entertainment - The shows were outstanding. Great job by the performers. The theater is undersized, coupled with the high quality of entertainment, meant getting to the theater very early to ensure a seat. Get there early; the shows are worth it! The other entertainers were also good (The comedian was good day 1, but so so his second show.) We also enjoyed their own inhouse entertainment - the impromptu dance contest, the Voice of the Ocean and the meet the officers shtick. All in all - kudos to the entertainment department - great job! Food - Mixed reviews. For the most part, the main dining room was very good. However, I noticed that when we ate late, while the main courses were very good, the appetizers were somewhat dried out and stale. Breakfast in the MDR's was also very good. I was very, very pleasantly surprised by the food on Lido. The selection was excellent and the quality was very good, especially considering this was a buffet. I was also very happy with the international cafe, their 24 hour food spot. It always had a nice choice of pastries and parfaits, sandwiches and croissants, and salads. The attendant was excellent. They also have a coffee bar where you can get a cappuccino or coffee; however, beware that these coffees are extra cost. We also had dinner at the steak house and Sabatini's. Both restaurants had great service and great food. However, disappointingly, the steak house apps were also dried out (again, we ate late). All in all, we were extremely happy with the cruise. Read Less
Sail Date: August 2019
Exceptionnal logistics to embark, disembark and access to excursions on shore. Very efficient, well oragnised, easy to deal with. Roomy cabins with balconies for almost everyone. Very usefull medaillon (RF ID). The cabin door ... Read More
Exceptionnal logistics to embark, disembark and access to excursions on shore. Very efficient, well oragnised, easy to deal with. Roomy cabins with balconies for almost everyone. Very usefull medaillon (RF ID). The cabin door unlocks automatically as you approach it. You can buy anything on board and even on shore (to access hop-on hop-off bus tours starting at the dock), without further identification. The boat personnel equipment allows them to confirm your ID with a picture on their tablet. Exceptionnal food variety and quality at the buffet (Bistro Horizon). Conversely, dissapointing food preparation, cooking skills, and wine serving service at standard (Symphony, Harmony, Concerto) and specialty (Crown Grill, Sabatini's) restaurants. The best bet, after the buffet is to eat at small bistros (Crab Schack, Alfredo's, International Café and the like), which are all very good with food quality and service. Efficient room service, albeit very present in the corridors. High quality shows production with a good spectrum of styles to please everyone. But humour is difficult with such varied cultural background in the audience, especially when guests ar asked to participate on stage. Both the comedian and the ventriloquist generated some uncomfortable moments. Read Less
Sail Date: August 2019
My wife and I had a great time on a our first cruise, a 12 day, 9 port cruise around the British Aisles. The Regal Princess is an amazing ship with 3,000 passengers and 1,400 crew. Princess really hyped the "Medallion Class" ... Read More
My wife and I had a great time on a our first cruise, a 12 day, 9 port cruise around the British Aisles. The Regal Princess is an amazing ship with 3,000 passengers and 1,400 crew. Princess really hyped the "Medallion Class" cruise which turned out to be a medallion with NFC that let you unlock your door, record your leaving and returning to the ship, and pay for stuff. It also included some apps that let you find your way around the ship and order service wherever you were (except for the main theater). The ship had just been retrofitted with the technology and they had some problems with it the first few days; people couldn't connect to the apps, including me and I'm a programmer. There were long lines at the internet cafe for assistance. Our balcony cabin was very nice and we were pleasantly surprised by the amount of closet space since we'd brought 2 large suitcases. Plenty of room which was good because the Princess has a dress code in the evenings, which wasn't strictly enforced, for what they called "smart casual" for all of the dining rooms. Two "formal" nights compounded the packing problem but a sport jacket for me and a dress for my wife sufficed for formal night. The bed was great! Slept like a log. The staff on board the ship were excellent, very friendly and accommodating. I can't say enough about how great they were. We missed one port due to severe weather but that certainly isn't on the Regal Princess. The food on board was good but there wasn't anything that really lit it up for us. The food was somewhat bland and there were no desserts that I would call rich. A Hershey bar is richer than most of the chocolate desserts they had. We spent one evening at the premium restaurant, the Crown Grille, and the rib eye was excellent with and came with impeccable service. The service in the restaurants was very good although it seemed to take a long time to get coffee at the end of the meal, we couldn't figure that one out. Water, coffee, tea, and lemonade are included but soda was extra. I don't drink and we didn't sign up for one of the beverage packages they offer and we came out way ahead. The casino was a major fail. I know we're going to lose when we go to a casino but on the ship I may as well have thrown my money into the ocean and saved some time. Black Jack pays 6:5 for a black jack instead of 3:2; a "Fun Black Jack" game paid 21's and 20's even if you tied the dealer but all of the Kings were removed from the deck. The slots paid a minor win about every 10 spins. It wasn't fun and we stopped going early on. Shipboard activities were numerous and generally very good. Good local entertainment from Ireland and Scotland, some Broadway-like productions including one that blended magic, music and choreography that was unusual, karaoke, current movies, bingo, and music all over the ship. Some of the venues were small and finding a seat was difficult. There was always something going on. We went on several Princess sponsored excursions and they were all good with excellent guides. I have no idea what other lines charge but it cost $80 each for a 1/2 day excursion to the Kelvingrove Art Gallery, $170 each for a scenic tour of the Scottish highlands that included lunch, and $140 each for the Edinburgh Castle. While I'm touching on costs, Princess also charges a $14.50 per person per day gratuity which added $348 and included the embarkation/disembarkation days. We consider ourselves to be pretty frugal and we managed to spend a total of $1,635 (including excursions) while onboard. For all of the technology onboard you couldn't get your statement on anything other than paper. Overall we had a great time and I would recommend them to friends with the caveat that the cruise is going to cost you. Read Less
Sail Date: August 2019
We spent 10 luxurious days on this beautiful ship and we've already booked another Alaskan cruise for next August. We chose this ship because we live about 20 minutes away, and it was easy for my whole family to get to the dock. ... Read More
We spent 10 luxurious days on this beautiful ship and we've already booked another Alaskan cruise for next August. We chose this ship because we live about 20 minutes away, and it was easy for my whole family to get to the dock. Embarkation was fast and easy. The moment we stepped on board we were greeted by hospitable crew members everywhere. I had no idea what to expect and the customer service was by far the best I've experienced anywhere. The ship is large, and even with 10 days we still didn't have enough time to explore the whole thing. We went with our two kids so most of our time onboard was spent in the swimming pools! Our mini-suite was fabulous and very cozy. My husband and I had a queen bed and the girls had a bunk bed. We also had a balcony which made our experience even more lovely. We were able to really appreciate the beauty of the Alaskan coast this way, and always having fresh air in the room was lovely. Dining in the buffet was easy and quick. They have plenty of options for everyone. Basic but tasty. We had traditional seating dinners at the Botticelli dining room and I looked forward to it every night. Our waiter, Carlos, was incredible and knew all of our names by the 2nd night. He knew that I liked a cup of coffee after dinner and I didn't even need to ask for it, it just appeared. The head waiter Lofti was very charming, friendly and helpful. He was happy to help us with our food preferences (low salt for my Dad and gluten-free for me) and always made us feel cared for. I hope to see both of them again on our next cruise. The food was delicious and gorgeous to look at (especially the deserts). There was plenty of seafood and lovely appetizers as well. My favorite dish was the quail and venison terrine. Our room service steward was Jimmy. He really made us feel at home and was available to help with anything we wanted. He was able to make up the room in 10 minutes flat, and that included towel animals! My girls, unfortunately, got a virus during the last 4 days, and he brought us anything we wanted, which was nice since we were pretty much stuck in the room. The only thing I would change is the location of our room. We were in D725, which is right above the engine, so there was a lot of shaking and rattling going on through the night, especially when we went into a port. I kept waking up thinking we were having an earthquake. Besides that, it was an awesome trip. Thank you, Grand Princess! Until we meet again next year! Read Less
Sail Date: July 2019
Affordability to what we wanted to see & do, recommendation of our friend and travel agent, is why we chose Princess. The personnel on board the ship were for the most part exceptional with "customer service". The food, ... Read More
Affordability to what we wanted to see & do, recommendation of our friend and travel agent, is why we chose Princess. The personnel on board the ship were for the most part exceptional with "customer service". The food, (we were looking forward to fresh, quality seafood as well as -chef dishes-) was very good. We did have a few complications as far as planning excursions, after we got on the boat. I highly recommend having those booked prior to your trip. Loved our mini-suite on board the Ship. The beds could be improved upon, however. My husband had to call for assistance when the mattress just "caved in". He turned it over and discovered the mattress had been "duck-taped" to the base and had come loose. Someone from the Ship, came immediately to help. Very uncomfortable during the 7-day voyage. Would Recommend a balcony, (especially since my husband was on his 1st time cruise) we used it every day! The food was delicious, and having fresh salmon, shrimp and all the other fish we ate, was wonderful and a major part of the experience. The productions on board were 1st Class. The musicians, music, dancers, singers!, were splendid and most enjoyable! We only wish there were more Encore presentations, since due to accommodations, we were unable to to attend except for standing room only. They were really good! Again, cannot say enough about the personnel on board; from many different countries, with a common thread of kindness, being courteous, and a willingness to help and make you comfortable. The glaciers and the country of Alaska, are reason enough to take the trip, but you have to have a great Captain of your ship that will make sure that every side of the vessel gets to have that visualization. We had the right Captain! Our excursions were great! Every one them was worth the expense. Would of liked more time in Skagway, my only complaint as far as "time in port". We departed from Vancouver, & got there early to enjoy the City and to visit Victoria. Both were great places to visit, although the cost for food was an eye opener, although really good. Embarkation onto the boat seemed a bit lengthy. We had to wait in a crowded room for over an hour, but did enjoy the hassle-free part of having our luggage brought to our state rooms. Disembarkation was much better, as far as a waiting period goes. We got off the boat & right to a Coach that took us to the Rail (train) to Denali, where we had an extended visit prior to heading into Fairbanks. Princess does an exceptional job or having the visits to their Lodges very organized and your luggage personally not having to be wagged. Most appreciative of that! Read Less
Sail Date: July 2019
Embarkation and disembarkation went nicely, but it should since that's their business. The cabin was comfortable and we enjoyed having a starboard side balcony. The sheets and mattress were very comfortable. The ship was nice as were ... Read More
Embarkation and disembarkation went nicely, but it should since that's their business. The cabin was comfortable and we enjoyed having a starboard side balcony. The sheets and mattress were very comfortable. The ship was nice as were most employees, some entertain was stellar but some was mediocre, most food was good but not stellar (the main dining room and buffet on lido deck were pretty good most of the time, the burgers at the burger place were downright awful (McDonalds makes a better burger), the ice cream place had only soft serve vanilla, chocolate and swirl to choose from and were often out of cones. The excursions booked through Princess were our biggest disappointment. Many were not as described in that they were either half (or less) of the advertised length or the wildlife sightings in each area were wildly inflated. We asked each guide what wildlife were were likely to see on their excursion and often learned there was the likelihood of only seeing one species, if that even though the description read "abundant wildlife sightings are likely but not guaranteed." Another disappointment were the talks by Glacier Bay rangers who boarded the ship when we were in Glacier Bay. They did very little narration when were were Read Less
Sail Date: July 2019
We chose this cruise for several reasons, which are as follows: 1. Time of the year 2. I was raised in Edinburgh & wanted to see the Tattoo one more time. It was as good as I remember and then some! 3. Spent time in London ... Read More
We chose this cruise for several reasons, which are as follows: 1. Time of the year 2. I was raised in Edinburgh & wanted to see the Tattoo one more time. It was as good as I remember and then some! 3. Spent time in London area with cousin & finally got to see Highclere and Hampton Court both of which were on our bucket list. 4. We have never visited the ports on this cruise, and loved all of them. especially Greenland & Torshavn, Faeroe Island. We were diverted there due to unfavorable weather conditions in the area of our original destination, and it was an unexpectedly pleasant experience. If I were you, I would seriously consider making that a permanent destination on this cruise. 5. We prefer the small ship experience, and had not cruised with Princess in several years. It was a most enjoyable experience. 6. We especially liked the entertainment on board, and would go as far as to say that it was one of the best that we have experienced. 7. The staff on board were all excellent, especially our cabin steward, Teddy, our dining room waiters Mario & Julio and the lady bartender in the bar outside the dining room. 8. The shore excursions were excellent, and the embarkation & disembarkation procedures were very well handled. All in all, a very enjoyable experience which I would highly reccommend to any of our friends wishing to see this part of Europe. Read Less
1 Helpful Vote
Sail Date: July 2019
Our first 'real' cruise. Took Carnival 'booze cruise' to Ensenada years ago (hated it) and swore off cruises forever...until some friends talked us into joining the on this Princess cruise to Alaska. SO GLAD WE DID! ... Read More
Our first 'real' cruise. Took Carnival 'booze cruise' to Ensenada years ago (hated it) and swore off cruises forever...until some friends talked us into joining the on this Princess cruise to Alaska. SO GLAD WE DID! Our mini-suite was comfortable and clean. Loved the balcony, especially when we were viewing the glaciers and fjords during the inside passage. Naturalist narration from the bridge was a highlight for sure. Ship itself is a little dated but well maintained. Food was okay. Do pay upcharge and go to Sabatini's - the best meal on board. Excursion out of Skagway - Heli-Hike-Rail Adventure was pricey and worth every cent. Fitness Center was okay. Some equipment was not functioning but most was. They allow kids in the gym, but WHY? Please, people, children Do NOT belong in the fitness center. Also, they give 'seminars' in the gym and the presenters remarks are BLASTING LOUD. Otherwise, ship is well-run and staff, for the most part, very accommodating and friendly. But Alaska is the star of the show. We now understand why people return and hope we will, too. Embarking/Disembarking very smooth. You will love this cruise! Read Less
1 Helpful Vote
Sail Date: July 2019
Our first time on Princess in 24 cruises. Quite pleased with the condition of this older ship. Well maintained, though the decor is a little dated. 2400 passengers is just about the perfect size. We never found it to be crowded anywhere ... Read More
Our first time on Princess in 24 cruises. Quite pleased with the condition of this older ship. Well maintained, though the decor is a little dated. 2400 passengers is just about the perfect size. We never found it to be crowded anywhere and there was seldom any lines to wait in. The crew were very polite and appeared to be having an enjoyable time with the passengers and with one another. I would prefer self-serve ice cream and more free drink options at breakfast and dinner. The food quality and taste were good, but not over the top. Service was awesome! The cruise director is Awesome! It's the perfect ship for glacier viewing, and that is why we chose it in the first place. Lots of "railing space". Not a lot of activities if you bring along the teenagers (ie. there are no slides, mini-golf, etc.) We will definetly cruise with Princess in the future! Read Less
1 Helpful Vote
Sail Date: July 2019
My spouse and I had wanted to do a New England / Canada Cruise for sometime. We were fortunate enough to have benefited from a last minute sale from Princess Cruises that allowed us to experience this wonderful itinerary. Our experience ... Read More
My spouse and I had wanted to do a New England / Canada Cruise for sometime. We were fortunate enough to have benefited from a last minute sale from Princess Cruises that allowed us to experience this wonderful itinerary. Our experience aboard the Caribbean Princess was generally very good but there are some minor issues that should be reviewed by Princess in order to improve their service onboard this ship. We booked an Oceanview Cabin that was partially obstructed but were pleasantly impressed with the size of he cabin and the storage space that was available for us during this cruise. The bathroom on the other hand was quite small that lacked storage space for toiletries and one needed the skills of a contortionist to benefit from the space provided in the shower. Our Stateroom attendant was excellent and our cabin was kept in immaculate condition. We participated in the Anytime Dinning and our overall experience was varied depending in which dinning room we were assigned for that evening. In the evening some of the Dinning Rooms were at capacity when we arrived and the Maitre D would often assign us to another Dinning Room in order for us not to have to wait for a long time for a table. This resulted in mixed results in regards to the service we were provided by the staff, Generally the service was very good but on occasion the server would get the order wrong and the wait times for service would vary from a few minutes to one one occasion twenty minutes. The quality of the food in the Dinning rooms also varied from being very good to poor, Over the years we have observed, as well as other long time Princess Passengers, that the quality of food in the Dinning Room has somewhat deteriorated although it"s still better than many other Cruise Lines. On the other hand the food in the Buffett was surprisingly very good and the selection of food was impressive. We attended two speciality restaurants onboard the ship including the Italian and the BBQ Restaurants and found the service and food to be excellent. The entertainment onboard the ship was very good. The production shows were off a very good quality although one of the production shows experienced some technical problems and it was cancelled half way through the performance. The Princess Band, performers and cast members of the production shows were of a very high calibre. Outside of the never ending Art Auction so called Enrichment Programs there was nothing in regards to guest speakers to discuss the Historical significance of the ports we were visiting. Outside of Halifax we booked our excursions through the Princess and we enjoyed all of them. Most of our excursions were of walking variety and did require a certain level of fitness. Clearly these excursions should not be booked for people with any mobility issues. The only issue regarding excursions was what occurred during this cruise was in the Port of Newport. This Port required tendering in order to get ashore and the process that took place regarding this experience can only described as a fiasco! It took up to two hours for some passengers to get ashore through the tendering process from the ship. Needless to say there were a number of unhappy passengers on that day. Overall we did enjoy this cruise and we definitely would book another cruise with Princess. Read Less
1 Helpful Vote
Sail Date: July 2019
Coming from Florida, this cruise was a good choice for us. We have easy access to Port Everglades and had the opportunity to enjoy cooler summer weather in New England and Canada. We have sailed with Princess many times and are Platinum. ... Read More
Coming from Florida, this cruise was a good choice for us. We have easy access to Port Everglades and had the opportunity to enjoy cooler summer weather in New England and Canada. We have sailed with Princess many times and are Platinum. The ship is pretty, the food is good, and the ports enjoyable. A downfall for some might be the entertainment. The peculiarly designed showroom fills up fast, and one needs to claim a seat almost an hour before a performance. We didn't bother going. Too much trouble. Because this was a new itinerary for employees in the excursion department, they were inexperienced and caused some chaos with crowds leaving the ship at various ports. At some of the ports, the walkways from the ship to the terminals were very long...one example was Charleston which was 5 stories down..and then up. Our balcony cabin was attractive with new carpeting. However there was some mold in the bathroom and a dirty bed skirt which was quickly replaced. We did have a wonderful 13 days on the Caribbean Princess. Vacations are what you make of them. Read Less
1 Helpful Vote
Sail Date: July 2019
We chose this cruise because of the ports of call and our Parents, who went with us, are Platinum members on Princess. The check in was the quickest we have experienced in comparison to Royal Caribbean. The Food choices each day in the ... Read More
We chose this cruise because of the ports of call and our Parents, who went with us, are Platinum members on Princess. The check in was the quickest we have experienced in comparison to Royal Caribbean. The Food choices each day in the restaurants were excellent and very appealing to look at. PROS: Check in process was efficient and quick The itinery was great. Ports of call were gorgeous and perfectly fit our bucket list. Staff was very friendly and professional. This was especially true with stateroom Stewards and casino hosts. Bar staff was quick and friendly. We booked interior rooms because we didn't plan on staying inside. Were very surprised with how spacious the rooms were and the bedding was so comfortable!! CONS: Entertainment was very poor and catered to over 70 crowd. No variety each night. Food in Dining rooms were great but Buffet selection and taste was poor. Part of our excursion was canceled to rough seas(Amalfi Coast and Pompei) They took us to Sarrento by bus and dropped us off at the square for 1 hour. Poor substitute for a boat cruise down the Amalfi Coast. Princess credited us $40 for the change in itinary. Eve though I appreciate the thought, I think this was highway robbery when you consider the substitution. I felt that Princess Excurtions did not credit us the appropriate amount for the shortfall. How can you compare the experience and price to being dumped at the city square to sit in the hot sun for an hour. I would have preferred to return to the ship and use the credit on another excursion. This left a poor taste in our overall impression of the cruise. They lost one star for this experience. Read Less
Sail Date: July 2019
We departed from Seattle. Right from check in of baggage to embarkation, was a breeze. Ship was really clean and well maintained throughout the cruise. We were a group of 23 including kids. All of them enjoyed the cruise. My friends ... Read More
We departed from Seattle. Right from check in of baggage to embarkation, was a breeze. Ship was really clean and well maintained throughout the cruise. We were a group of 23 including kids. All of them enjoyed the cruise. My friends balcony rooms were nice. Even my stateroom with Ocean View was good. I would say for four it was spacious. They always kept the rooms very clean. Also the aisles were very clean. Fairly large window but I wish it had a balcony. Food choices were good. But not great. Overall I would say they were fine. Can't be too picky for a cruise. Loved the free desserts in Intl Cafe. Good selection I should say. I would definitely recommend this cruise ship if the ports are want you want to visit. Overall a very good experience. Unusually warm weather in Alaska . But beware of Internet access. PRETTY SLOW. and practically USELESS. They need to do something about it. Read Less
2 Helpful Votes
Sail Date: July 2019
My wife wanted to cruise the Baltics. Weather was good excluding St Petersburg, not the cruise line's fault. However we booked thru the cruise line, with inclement weather we were stopped from entering for 1 hour 45 minutes - ... Read More
My wife wanted to cruise the Baltics. Weather was good excluding St Petersburg, not the cruise line's fault. However we booked thru the cruise line, with inclement weather we were stopped from entering for 1 hour 45 minutes - absolute ridiculous - then had to be rushed through - on the bus for a late arrival to the ship. Nickel and dime everytime you want water or soft drinks, is terrible. Some cruise lines offer bottled water free when departing the ship for the day. Not impressed with having to keep our curtains closed on our last day due to workers. Not impressed with 4 straight nights not being able to be seated for 4 people during anytime dining, having to relocate to the dining room downstairs and then put in undesirable locations, obviously because we were not considered regulars. Our room steward was friendly, knowledgeable and handled our small requests efficiently. Embarkation/Dis-embarkation could not have been better, plus our bags showed up very early. Read Less
Sail Date: July 2019
As you can see with the grades I gave in most categories, performance by crew and ship were above average. Allowing for some gaffes in food preparation, and "tendering", I still stand by my ratings---but--and of course their are ... Read More
As you can see with the grades I gave in most categories, performance by crew and ship were above average. Allowing for some gaffes in food preparation, and "tendering", I still stand by my ratings---but--and of course their are some "buts"-- TENDERING: What was baffling to me was how terrifically competent the embarcation and disembarcation process was, yet when it came to the tendering process, the resulting confusion exhibited by large numbers of staff gave me the impression of a crew that was going through the process for the VERY FIRST TIME! It is not that the process took a long time,and yes it did, but that in the process, staff appeared confused, causing frustration to passengers.On this trip, our ship docked on time at 2:00PM-our group's tender landed on the dock at 4:45PM. It was a lesson on the danger of booking a tour with anyone other than Princess. Fortunately, our tour vendor in Juneau(MARV & HARVE) gave us a full refund which of course did not reverse the fact that we lost out on a port experience. I will continue to use shore based vendors but never where tenders are involved. DINING LOCATIONS: We dined almost 90% of the time in the dining rooms, including breakfast & lunch: as for the few times we ate in the buffet, we found the quality and preparation very good using buffet standards. As pointed out by others, there just aren't enough seating in the buffet. I appreciated making gluten free toast available in the buffet as well as the dining rooms. Main dining rooms are DA VINCI AND MICHAELANGELO, STACKED ON TOP OF ONE ANOTHER ON DECKS 5&6. We had evening meals on the "anytime" basis: a word of caution--there were 2-3 nights where there long lines to get into the"anytime" dining room. QUALITY AND PREPARATION OF FOOD: I give high marks for the most part in this category: beef in the form of prime rib and beef filets, as well as roasts were available and nicely done, with lobster and their version of baked alaska served. Same for seafood. I felt the quality of the lunches was extraordinary-two of the best meals we had were at lunch-a wonderful, tasty, thinly sliced london broil, and a few days later, beef bourguignone, tender and reeking of the red wine used in its preparation. Also lots of interesting,difficult to prepare appetizers at both lunch and dinner. Not to be missed are deserts in the evening designated "CHOCOLATE JOURNEYS"-the best I have ever tasted. This is my only criticism---why jeopardize your rep by offering dishes so far from what it should be, as to be laughable-do what you can do and do that well. Two dishes fit this category and were flops, both involve stews or soups. The first flop was CIOPPINO: a dish invented by Sicilian fishermen in San Francisco, it is a fish stew rich in tomato flavors, Italian seasonings, and with whatever seafood you have in your refrig, like white fish, shrimp, crab legs, clams, muscles. Princess' version of Cioppino was a few pieces of dried seafood, sitting in the middle of a few ounces of thin, watery broth. A few nights later came another soupy disaster-Alaska Fish Stew-same criticism-a few ounces of thin broth that hardly covered the bottom of the bowl and a scattering of wilted seafood. INCREDIBLE! One final observation: Princess has done an outstanding job of providng prompt, friendly service at the information desk-I never saw the long lines as I have seen on other ships-this shows a real commitment to passenger convenience. We chose a $ 229 wine package for the 10 night cruise that gave us each night a bottle of wine with menu price of up to $ 45-we thought that was a bargain and highly recommend that if you like wine or sparking wine with dinner. A final comment about dining room service, which overall was good: waiters will happily serve you tea or coffee after dinner, but you may have to flag them down to get a 2nd cup, which I really enjoy at the end of a good meal. RICHARD HURLEY WALNUT CREEK, CA Read Less
1 Helpful Vote
Sail Date: July 2019
Booked this cruise to see the British Isles. I travelled with my parents (72 and 73 respectively). Have been to some of the cities before but wanted to see more of Scotland. Stayed at the Leonardo Tower Bridge Hotel (Princess hotel ... Read More
Booked this cruise to see the British Isles. I travelled with my parents (72 and 73 respectively). Have been to some of the cities before but wanted to see more of Scotland. Stayed at the Leonardo Tower Bridge Hotel (Princess hotel near the Tower of London) for 2 days prior to sailing. Great hotel with buffet breakfast included but on the outskirts of London. Took the hop on hop off bus which was great. Got to see everything without leaving the bus. Have been to London a few times before so the bus was perfect for us without having to do all the walking. After a three hour ride to Southampton, embarkation was very quick, easy and efficient, as was disembarkation. Got onboard around 2:30 and cabin was ready with luggage already there. Cabin was nice. Always clean and everything replenished. Cabin steward Marlon was very attentive to our needs. Bed was absolutely terrific. Best sleep I have had in years. Not much of a balcony person so I can't really comment on it but it was clean the few times I was on it. We had Anytime Dining and went to both dining rooms. We made a reservation each night to avoid the line-ups. The food was excellent with different selections each night. Portions just right. Never went away hungry. Also had one meal in the Crown Grill. Again, food was excellent. I highly recommend the lobster. Had breakfast in the Horizon Court every morning. There were times that we had trouble finding a table but that depended on what time you went to eat. Food was good. Mostly the same thing every morning but that didn't bother us. My only complainant would be that now and then it was a bit on the cool side. My parents had room service twice for breakfast and both times it showed up before they were expecting it. We went to all four shows in the Princess theater and they were fantastic. The house band played in the Piazza every night and they were great. Did not go to any of the singers in the lounges or the piano player in Crooners. A highland dance troupe played one night but I did not go. I heard they were excellent. Never went to any trivia, art auctions, talks or bingo. The service was good for the main part. Service in the dining room was excellent. Very attentive to your needs. Service in the Horizon Court was also good. We did all Princess shore excursions. Well worth the money. Had excellent tours with excellent tour guides and bus drivers. Saw everything we wanted to see and do. Little Chapel in Guernsey, two hours in the Blarney Woolen Mills stores (shopping heaven), Dublin, all Beatles things in Liverpool, the sad history in Belfast, Kelvingrove Gallery in Glasgow, Urquhart and Nessie in invergordon, Royal Mile and Princess Street in Edinburgh and Juno Beach in Normandy. The weather was fine for me (low 20's Celsius). The only day with rain was in Liverpool. The Crown is an older ship but still looked great. Overall, I had a great time. Read Less
1 Helpful Vote
Sail Date: July 2019
We are Elite Members with Princess and this was our 2nd cruise around the BI. Our previous cruise of the BI was 5 years ago. We have also sailed multiple times with Holland America, Norwegian and Carnival. Let me give you a comprehensive ... Read More
We are Elite Members with Princess and this was our 2nd cruise around the BI. Our previous cruise of the BI was 5 years ago. We have also sailed multiple times with Holland America, Norwegian and Carnival. Let me give you a comprehensive review of our experience. Embarkation/Disembarkation: Both went smoothly. We purchased EZ Air, took a transfer from Heathrow to Southampton and were in our cabin by 11:30 am. However, unless you're at sea for a couple of days and you can rest up, I'd recommend staying overnight in London for a night or two; otherwise you miss the first day or so while catching up on sleep, because the sea/ocean air will make you relax anyway. Cabins: We upgraded this cruise and have stayed mostly in balcony and mini-suite cabins. They appear to be larger than other cruise line cabins. I agree with some comments they could do with a face lift, but beds are comfy and otherwise ok.If you are not used to Princess cabins, they have US outlets and it's a good idea to bring an outlet strip. Dining: My favorite place for breakfast is Horizon Court because of variety and quality. My husband likes Int'l Cafe because that's where they have the best coffee. Lunch is good in HC, too. Dinner we had in MDR. Agree, some of the choices are not the best - and too much beef, but we always found something on the menu we liked. I tried the Regional choices many days. Chocolate Journey desserts were yummy. Didn't try the specialty restaurants this time. Room service was good and quick, but menu needs an update. Activities & Entertainment: Kevin Tugwell was CD. He's ok, as are his staff, but the multiple (sometimes back-to-back) evening trivia and game shows became soooooo annoying and frustrating because that was often the only so-called entertainment that evening. The worst was when they attempted some amateur dramatics - we walked out. The cruise staff shouldn't be your entertainment in the Explorers Lounge. We did enjoy Voice of the Ocean/Karaoke - great talent on this cruise. Princess Orchestra is fantastic. Guest entertainers we liked were Michael Harrison (ventriloquist) - had the audience in stitches; George Casey and Ricky Jay (comedians); Jasson Allen (singer) and Johan Andersoon (singer). Ella also did a great job of Irish singing one evening in Princess Theater. Princess Singers and Dancers were ok. Liked the first two shows, had seen Encore before and walked out of Magic To Do - so boring. The local Folklore Dancers and Singers were mediocre - have seen and heard much better. XCite was a new band that boarded our ship and played most evenings in the Piazza - really enjoyed them. Because of cooler weather, didn't see any MUTS movies, nor were there any deck parties. Couple of piazza/balloon efforts. They had a few Zumba classes (free), but at odd times of the day. Service & Staff: We found the staff to be mostly friendly and helpful. They had a few issues with TVs on this cruise, partly because of the introduction of the Medallion. Both were competing for the internet, but they had an expert board the ship in Dublin and the issues seemed to improve after that. Medallion Class: This was new to the ship and there were a few hiccups, but generally it was quite well accepted. We've used it on other ships and it's fine when it's operating smoothly. Other Passengers: Typically, majority of passengers were from the US, Canada, Australia/New Zealand, and the UK/Ireland. We also had a tour of passengers from Mexico City. However, all communications are in English, so you really need to have someone fluent in English in your party; otherwise you'll miss a lot. Not sure how many people really read the daily Princess Patter, as the Captain got quite annoyed with the bad behavior of a few passengers. Ports & Tours: The selection of ports was great. At 2-3 ports, reps from the local Tourist Office were available in the Piazza to answer questions and provide maps/directions. I did a couple of self-directed tours on this trip. For example, in Cobh (pronounced Cove), I visited St. Colman's Cathedral. It was on a steep hill, but well worth the visit. Absolutely gorgeous and a couple of our passengers had written in the Visitors Book that they had emigrated to the US from Cobh over 60 years ago. In Liverpool, it was pouring down, but I dressed warmly and visited the two cathedrals there. While at the Catholic cathedral, I witnessed a christening. Most people had the sense to take the Hop On Hop Off buses, but I walked all the way. The Easy Loch Tour was a bit disappointing. It was a bus ride around the lakes and mountains. We did stop at Luss by Loch Lomond and saw a bride. In general, I think it's time to change up some of the tours offered and they are expensive, but guarantee you won't miss the ship - that is, unless you miss the deadline to get back to your bus. That happened on two of my tours. We had to leave without one couple and on the other one we waited longer than we should and the tour guide was really annoyed with them. More people are going for independent tours, but I noticed a lot of people were very late embarking the ship at Invergordon and they were on independent, not ship's tours. The Captain also made it clear in Edinburgh that we wouldn't wait for any late comers. Weather/What to Wear: Even for end of July/early August, the weather was a little cool. It was best to wear 3 layers - Tshirt, thin sweater or sweatshirt and a jacket - during the day. Evenings, they request passengers wear "smart casual" clothes and 2-3 evenings we had formal wear. Unfortunately, some people don't/won't understand the meaning of smart. We enjoyed this cruise overall, but maybe we have an advantage because we have sailed so many times with Princess, we know what to expect and how to get around any issues that arise. We did complete the survey after the end of the cruise and we know the corporate staff at Princess read Cruise Critics. I try to be honest, but fair. We've booked our next cruise on Princess. Read Less
Sail Date: July 2019
Left from Le Havre France. Did not get a very good send-off from the crew as only 300 passengers got on here (vs. Southampton - 2300 & Dublin - 300). Kinda surprising - would have expected more attention, but embarkation seemed like an ... Read More
Left from Le Havre France. Did not get a very good send-off from the crew as only 300 passengers got on here (vs. Southampton - 2300 & Dublin - 300). Kinda surprising - would have expected more attention, but embarkation seemed like an afterthought. Loved the ship, the dining, the service & the shore excursions. Great variety of food. We ate mostly at the buffet but did have a couple of dinners in the specialty restaurants. Also ate a couple of meals in the main dining room. All the food was consistently very good. Entertainment wasn't of a very high caliber in my book - didn't really enjoy any acts. My wife and I actually walked out on the first comedian show - he was terrible. Stale old jokes & then he made fun of little people. That was too much for me though others I spoke with liked him. No accounting for taste! The cabin was fine except that my mattress had a HUGE dip in it. Steward turned it over, but still uncomfortable. Very nice cruise for my wife & I. Read Less
1 Helpful Vote
Sail Date: July 2019
Chose to get on it Germany because there is way too much to see in Berlin and port is 2+ hours away. Flew in several days before cruise departure so we could tour Berlin first. Highly recommend a Hop-On-Hop-Off 48 hour pass. Tour of nearby ... Read More
Chose to get on it Germany because there is way too much to see in Berlin and port is 2+ hours away. Flew in several days before cruise departure so we could tour Berlin first. Highly recommend a Hop-On-Hop-Off 48 hour pass. Tour of nearby Sachsenhausen Concentration Camp is very affordable when purchased directly (just $25) and not as a Princess excursion. Took a cab back to Tegel Airport to get a Princess Transfer (bus) as it would take almost twice as long to get to port from Berlin by train on our own. Have been on the Regal Princess before, in the Caribbean, good ship with good amenities. First stop for us was Norway. Did the Oslo Without Lunch excursion and the guide Arlene was fantastic. Our guide in Denmark was not as good but really enjoyed seeing the palace and Tivoli Gardens. Next was Sweden where we docked in Nynashamn. We thoroughly enjoyed the RIB adventure but were disappointed it wasn’t combinable with any tours to Stockholm which is 45 minutes away from Nynashamn. Taxis in Sweden are not regulated so negotiate your fare first! There are only two highway routes to Stockholm (the other one takes over an hour) so if there’s an accident or traffic delays, you could run into trouble getting back to the ship so we opted to stay in Nynashamn. Disappointed that Princess didn’t organize a shuttle service given how far away the port is from Stockholm. Next port was Finland, did the winter adventure tour with the ice bar and dog sled ride. The berry infused vodka is tasty but the tour doesn’t stop anywhere near a liquor store so I couldn’t purchase any, shame. The next day we reached St Petersburg. We did the one day trip to Moscow which was very worth it! A St Petersburg area guide, Alexandra (very personable, friendly, organized, fun) met us, showed us a little of St Petersburg then accompanied us on the Sapsan train ride to Moscow. Have to say the breakfast on board the Sapsan was pretty good. A Moscow guide met us when we got off the train and took us to the Red Square, rode the subway with us, then to the Kremlin, and the Armoury. She was not as personable as Alexandra (who remained with us all day as well) but incredibly knowledgeable! Some didn’t like that she had so much to say but I found her quite informative: she said she has served as a translator for Gorbachev and Putin in the past and inserted some fascinating anecdotes; she was well educated on the sights we saw and also knew a lot about architecture and history so narrated the drive through Moscow as well. The return by Sapsan was accompanied by a good dinner on board. We returned to the ship around 12:30 am so this trip is not for the faint of heart! The next day we did the Hermitage tour, the guide was pretty knowledgeable, and then we had some free time on Nevsky Prospect in St Petersburg. This provided ample time to get lunch and buy souvenirs. There is a good bookstore on Nevsky Prospect, not far from where the bus let us off, but I do not recommend the cafe on the second floor (which our guide had suggested), the service was atrocious! We really could have used another day in port to see more of this beautiful city. Our last port before returning to Germany was Tallinn, Estonia which is a charming town. Lots of quaint shops in Lower Town filled with souvenirs and local hand made goods and food. I enjoyed the Lower Town Shopping Tour and opted to remain in town to enjoy lunch and shop some more before walking back to the ship (about a 20 minute walk). Read Less
Sail Date: July 2019
The time fit our schedule. We had our teen grandsons with us. We are Elite and our grandsons are Platinum. While I have never had a bad Princess cruise, this one disappointed me in several ways. Itinerary: Squeezing a ten-day cruise ... Read More
The time fit our schedule. We had our teen grandsons with us. We are Elite and our grandsons are Platinum. While I have never had a bad Princess cruise, this one disappointed me in several ways. Itinerary: Squeezing a ten-day cruise into seven days obviously requires some sacrifices. Here it was Tracy Arm AND Juneau on the same day. There was not enough time to enjoy both fully. The late night stop at Victoria was also troubling. There's not much to do or see in the town late at night. I knew the itinerary before we sailed, of course, but I didn't fully appreciate how rushed we would feel. Disembarkation in port: There was never adequate signage telling where the gangway was. At one stop, we were directed by a staff member (in officer clothes) to go up a deck to get off. When we did, the rather rude security person told us we had to go back down to the deck we had just left. When I told him we had been directed there, he snapped back that "there are signs all over that deck." There were no signs. I never encounter rude staff on a Princess ship, so this surprised me. Crowds: I realized soon after boarding that this was a first-time cruise for more than half the ship, and many of these people were families with children. A person's first cruise is a learning curve, so I don't fault them for making a few errors (such as getting on the wrong elevator or arriving late to dinner.) The problem was crowds of people making the same mistakes: saving seats and deck chairs, pushing and shoving in the buffet, playing loud music and talking loudly on balconies. A related problem was the number of unruly kids running and screeching in the halls and on deck. First-time cruisers perhaps don't realize that kids need to behave on a ship and that the staff is not there to babysit. I think some of those kids could have benefited from attending the kids' clubs, but I don't know if the option was made clear to the parents. Part of it might have been a language issue since there were many people who didn't appear to speak English. These crowd behavior problems are not typical on Princess cruises. We were simply victims of our schedules and could not hold out for a cruise earlier or later in the Alaska season. On the plus side, Elite lounge in Skywalkers was nearly empty so we got very attentive service. Our dining room staff was perfect, as always. The room steward was nothing short of a saint taking care of two messy teenage boys. Surprisingly, we were invited to the Most Traveled Passenger party (but had to decline) with our relatively paltry number of days at sea because there were so few Elites on the cruise. That gave me a laugh. Star Princess is going to P&O in a couple of years, so I was glad we got to sail her again--in spite of the problems. Read Less
Sail Date: July 2019
Good, but not stellar for our first large ship cruise. While we were impressed with friendliness of the staff, general professionalism it had shortcomings in terms of a party boat and lacking the expected amenities and relaxing ambience ... Read More
Good, but not stellar for our first large ship cruise. While we were impressed with friendliness of the staff, general professionalism it had shortcomings in terms of a party boat and lacking the expected amenities and relaxing ambience for adults. Also a number of experienced cruisers commented that this did not rank highly in the Princess ship lineup or comparing to some of the other lines. But we now have a baseline for future comparison. The pool seen was generally way too crowded that generated into a party atmosphere some evenings. Lounge chairs were occasionally hard to find especially in a shady area as baking in the sun was not possible. Food service and quality was sometimes inconsistent in quality, although the presentations were very nice and attractive. The ships organization of activities overlapped not giving the opportunity to attend more than one. The desk services was sometime undermanned causing queues where we did not want to wait. Read Less
Sail Date: July 2019
Had done it before and was told Princess was the best for Alaska Enjoy the food in the main dining room Loved hearing the speaker who told us what to see Comfortable room balcony allowed us to se sights, had tv on for sound ... Read More
Had done it before and was told Princess was the best for Alaska Enjoy the food in the main dining room Loved hearing the speaker who told us what to see Comfortable room balcony allowed us to se sights, had tv on for sound Food was much better in dining room than buffet The arrangements by Princess for the trip and to danelli was excellent No problems luggage always arrived ! Alaska is a beautiful country and a must see Did not like that Princess was always selling Also raising the gratitudes after zi had paid in full I felt was a poor business decision and left a bad feeling as to how u operate Also always talking about r review I think I said enough and am running out of words to fill this Sail away and to think that aladkahas 4 months of tourists decencing upon it Loved hearing how people lived there Read Less
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