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Sail Date: September 2019
Alaska is our "happy place" and we see something new every time and we love to go up there. Departing out of Vancouver is easy and we maximize our time in the Inside Passage (as opposed to departing from Seattle where we spend 36 ... Read More
Alaska is our "happy place" and we see something new every time and we love to go up there. Departing out of Vancouver is easy and we maximize our time in the Inside Passage (as opposed to departing from Seattle where we spend 36 hours in open water before getting to the calmer, inside passage views.) We take the train from downtown Seattle and enjoy the views of the Sound as we head north. We take this same train when we arrive in Vancouver. We experienced a long wait in Vancouver going through US immigration but after that our Platinum status got us on board quickly. The room was ready and the steward very helpful. We've been to the ports of call many times so we have favorite shops all along the way. This time we only did whale watching out of Juneau but we understand the Ketchican trip saw bubble-net-feeding. We also like the White Pass Railroad in Skagway and the bear expedition out of Haynes. We're "anytime" diners (far, far, easier than having a set dining time and the same faces at every meal), and we met lots of interesting people not to mention a lot of Aussies and first-time cruisers. Foodservice seemed to be an ongoing issue. It took two hours or more to get in and fed on several occasions. The food was as expected--good but a bit too "fancy" for our palates. The wait staff was usually quite friendly and helpful, but not always. When one diner complained her steak was too tough, the waiter pulled out a 6" switchblade and gave it to her. She didn't complain after that. Princess has lower priority with the Inside Passage ports so they always doc well away from town but don't always provide shuttles from the boat to town. Holland America parks right downtown in most ports. Our cabin was nice with a great view and two flat-screen TVs but no curtain or another divider between the sections which would have been essential if we had brought along another passenger. We were disappointed in the entertainment--only one full-ensemble show (which was great) and the comic wanted us old people dead. We got in his way. Read Less
Sail Date: September 2019
We started our cruise from Seattle, staying overnight at the DoubleTree hotel at Seattle, booked through Princess Cruises. I would recommend this hotel prior to a cruise. Part of the booking the hotel was the Transfer from the airport ... Read More
We started our cruise from Seattle, staying overnight at the DoubleTree hotel at Seattle, booked through Princess Cruises. I would recommend this hotel prior to a cruise. Part of the booking the hotel was the Transfer from the airport to the hotel and Hotel to the ship. The embarkation was very fast of the ship through checking and security on board in 20 minutes from getting of the coach. Of the three cruises we have been on this was by far the fastest. Our cabin was on Caribe deck 502, it was small as was the bathroom, the balcony was large as was the flat screened 32 inch tv that overpowered the room, you have to be careful not to hit your head on the corner of the tv which i did on occasion. The queen size bed was very comfortable. plenty of hanger space and I liked the shelving unit too, incidentally the safe was not working. The washroom was very small compared to the other cruise ships we have been on. The shower is vey tiny, a word of warning be careful with the shower faucets, the number are printed on the shower faucet and cannot be seen from inside the shower, you can be badly scalded if you are not careful. To read the numbers you have to get out of the shower. Dining was the biggest disappointment of the cruise. We went to the Horizon buffet when we boarded the ship as our cabin was not ready, as we entered the buffet there are two sinks where you have to wash your hands, standing there was a crew member instructing you to wash your hands, I was impressed, as it was embarkation day the buffet was busy, after lunch we decided to explore the ship, we made our way the Atrium, seeking out the Library, we found it off the Atrium, it was a small library with 3 relaxing chairs plus numerous computers, in the entrance was a crew member to give any help to those who needed it to use the computers. Most of the action takes place in the Atrium, the noise was so loud the cruise director chatting on his microphone on the highest volume setting possible, the Atrium is like a long tube reaching up through the middle of the ship, with decks and lounges going off them, how can you concentrate in the library/Internet cafe is beyond me. You can always find the Atrium by following the noise. The lounges are the same quiz games dance lessons and other entertainment are in the lounges at one time or another. The quietest place we found was the Skywalkers disco and lounge, I spoke to several people up there, they had come there for the peace and quietness, but no drinks or coffee are available. We are not open until 10pm we were rudely told when we asked a barman. There was one more place for peace and quiet and that was the Sanctuary, I believe it was $40 a day each to use, very expensive to have to pay for a little peace of silence. We found the ship was noisiest on sea days when in port it was much quieter. Back to the Horizon buffet, on the sea day my wife was ill, I left her in the cabin to go for lunch, I found a table vacant at one side of the entrance, as I entered I noticed there was no one supervising hand washing, as I sat there eating I counted 50 passengers walking past the wash stations in 10 minuted. What is the point of me washing my hands, then going and using utensils used by passengers with dirty hands. On other surmise ships and the International Cafe servers serve your food no passengers are allowed to self serve. I would class the Horizon buffet as an health risk. When we booked the cruise we asked especially for a table for two as my wife is deaf in one ear and partially deaf in the other ear, she uses one hearing aid in the partially deaf ear. She gets confused when in a crowd of people at a dinner table. On our third evening we decided to go to the Amalfi dining room our designated dining room for the 7.15 dinner. When we were shown our table we were surprised that it was set for a table of 8, I mentioned to the waiter that we required a table for two, we were told rather abruptly no tables for two are in this restaurant, I had been down to the restaurant to make sure we had a table, but during the day it was closed. The waiter then crossed examined us asking who hadn’t we been down before and also where had we eaten, we ordered our meals and ate as quick as possible, we ate in the Portofino restuarant after that Entertainment, Princess does a good job when it comes to shows in the princess theatre. The entertainment was first class Service was good except for the dining waiter who might have been having a good day. We only did one Shore excursions, that was at Skagway, we did the White Pass railway. Which was fantastic. We are a senior couple of 70 and 75 no children. We wont travel with Princess again, I realize its a family oriented cruise line, the noise levels are far to high for us.especially for my wife who’s hearing aid is so sensitive to noise. The other cruise line we used before this one, is more suitable for seniors. Read Less
Sail Date: September 2019
Overall a nice experience. Great cabin, balcony was well used and steward was perfect. Food was not up to other Princess ships I've been on but service was wonderful. I should clarify, Horizon Court Buffet at times reminded me of ... Read More
Overall a nice experience. Great cabin, balcony was well used and steward was perfect. Food was not up to other Princess ships I've been on but service was wonderful. I should clarify, Horizon Court Buffet at times reminded me of college dorm fare. Shows were very good. The most annoying thing was the constant announcements of sales. Yes, they have to make a profit but sometimes it's the little things that make a customer feel special. It was exciting to receive a packet in the post with documents, luggage tags and great expectations of an upcoming adventure. Now you have to print yourself documents etc etc. Nice touch at the end of the cruise was the airlines luggage program. Bags whisked away not to be touched again until you land at your home airport. Note the Star is getting a bit long in the tooth. Showing some age, it gets hard to maintain a ship after 15 years of service. Read Less
Sail Date: September 2019
Overall we had a wonderful time. I looked forward to the captain's greetings which always ended with "bye-bye". We purchased the steak and lobster balcony dinner, however this being our first cruise we thought you would dine ... Read More
Overall we had a wonderful time. I looked forward to the captain's greetings which always ended with "bye-bye". We purchased the steak and lobster balcony dinner, however this being our first cruise we thought you would dine on a special balcony of the ship. Not so, you are supposed to have a balcony room for this feature (they really should include that in the ad) so we asked the dining staff how we could amend this and they rose to the occasion. We had our own private waiters, James and Nino, who set us up at table on the aft balcony of the ship and dusk. They kept our champagne glasses filled, they took photos for us and even shelled our lobster. They provided us with a night of amazing memories. Alan, our cabin steward was also amazing. The first day he knew our names and always greeted us with a smile, even took a moment to ask about our excursions or our experience. He made us feel like family, not guests. Read Less
Sail Date: September 2019
We chose this itinerary for the destinations. They were all good. Unfortunately there were some disappointing areas that need improvement. The shore excursions were well organized and mostly interesting but quite expensive. The ... Read More
We chose this itinerary for the destinations. They were all good. Unfortunately there were some disappointing areas that need improvement. The shore excursions were well organized and mostly interesting but quite expensive. The Horizon Court dining venue was always overcrowded caused in part by guests hogging tables to read etc. also they utilize plastic dishes and glasses. Difficult to get dinner seating in the main dining rooms without sharing a table. Overall the staff were very good. We found everyone to be friendly, courteous and professional with very rare exceptions. The food we experienced was also very good with just one or two minor exceptions. There was lots of activities to engage in on board and we found most of the entertainment venues to be good. The Princess Theatre entertainment was largely disappointing but other acts around the ship caught our attention in a positive manner. The new Princess beds are very comfortable. Read Less
Sail Date: August 2019
It was our relatives that were going on and it was recommenced by our travel agent. we were astonished by the number of activities. we were not pleased with the breakfast accommodation especially for the people that wanted a quick ... Read More
It was our relatives that were going on and it was recommenced by our travel agent. we were astonished by the number of activities. we were not pleased with the breakfast accommodation especially for the people that wanted a quick breakfast and cup of coffee without having to pay extra. also, we were not appreciative of the fact that we that we tried on sunday to make a reservation for thursday and we were told that there were no reservations available. this was calling five days in advance. Not happy. when we tried to make a reservation we were put on hold for a long.........................period of time. we finally went to the customer service desk and they were able to get to the dinner reservation call center after a long period of time and they were told there were no reservations available for the rest of the week. (this was on sunday when we were trying to make reservations for a wedding anniversary) !!!! Read Less
Sail Date: August 2019
Alaska is a beautiful place and getting there is more than half of the fun. The Royal Princess is a beautiful ship with many things to do, see or enjoy from early morning to late at night. Always book a balcony stateroom. We loved ... Read More
Alaska is a beautiful place and getting there is more than half of the fun. The Royal Princess is a beautiful ship with many things to do, see or enjoy from early morning to late at night. Always book a balcony stateroom. We loved seeing the world go by without having to get dressed. Balconies are private but you can hear your neighbors clearly when you’re all on your balconies. We enjoyed sleeping with the balcony door ajar or wide open. The Royal had “smart casual” and “formal” nights. Most women were in dressy slacks and something sparkly on formal nights in Anytime Dining and men wore dark slacks with nice long sleeved button up shirts. In Traditional Dining, it was tuxedos and ball gowns. Smart casual meant no jeans or shorts so khakis/ dress slacks with nice shirts or blouses/sweaters were common for both men and women. It is a floating global community so be aware that there can be curious cultural behaviors that are new to many passengers. English was the primary language on our ship. Hygiene signs translated into Chinese, German and French would have been helpful so all passengers would wash their hands before every meal when entering the buffets or dining rooms. We did catch colds near the end of the cruise and noticed that staff had stopped supervising dining room hygiene on the third day. We seldom saw other passengers at the handwash stations after that third day. We walked around Ketchikan on our own. We visited Mendenhall Glacier National Park and Mt Roberts Tramway in Juneau. 90 minutes at Mendenhall is not enough time to walk to Nugget Falls for a closer glacier view and see the visitors’ center. Stay longer. The Tramway is amazing with a good restaurant at the top and fun hiking trails where we saw bears in the distance. In Skagway, we took a motorcoach to the Yukon Territory then rode the Skagway-Yukon Railroad back to Juneau from Fraser. Getting acquainted with the sled dogs in CarCrossing was a highlight. Skagway was a ghost town by 7:00 pm and that’s why the ship leaves by 8:00pm. From the ship, we took the Princess train from Wittier to Denali, stayed in Denali Princess Lodge then went by motorcoach to Fairbanks from which we flew home. The train was a wonderful day of travel but the highlight was the next day on a flightseeing tour which was 200 miles though the National Park including coming within 1/2 mile of Mt Denali/McKinley. Denali Lodge was tired, dark and dank. Food choices were limited at the resort. Traveling near the end of season means places are emptying their inventories so several menu items were not available in different restaurants near the Denali Lodge. Stay at the Princess Mt. McKinley Lodge instead of the Denali Lodge unless it gets renovated. Skip Fairbanks completely (tourist trap) and return to Anchorage for your flight. Read Less
1 Helpful Vote
Sail Date: August 2019
Choose this cruise as I wanted to to the British Isles specifically for Ireland and Scotland. First time on Princess cruised various lines prior, Norwegian RCI, celebrity, carnival. The ship is in good shape - enjoyed the various ... Read More
Choose this cruise as I wanted to to the British Isles specifically for Ireland and Scotland. First time on Princess cruised various lines prior, Norwegian RCI, celebrity, carnival. The ship is in good shape - enjoyed the various lounges around the ship. Main dinning room was average - the steak house was Good as you'd expect for an up charge restaurant. The buffet was above average in terms of selection and variety each day had theme. I was surprised that there was a large number of table staff in the buffet and that there was free beverage service - water, tea, coffee etc all brought to your table. Haven't experienced that on other lines. No line ups for omelettes they brought those to your table as well. Service was good all round the only item I noticed is that staff were selective as to whom they asked to use the hand sanitizer, I'd rather everyone be asked to do so in the buffet. The Ports were all good. we did the bus trip to Paris that was more than 5 hours on a bus for roughly 5 hours in Paris glad we did it but in hindsight would rather leave Paris to a longer land trip (pre / post) Cruise. Read Less
1 Helpful Vote
Sail Date: August 2019
Went with another couple for four nights land on our own and seven nights cruise. The mini-cabin stateroom was great. Nice layout, clean, and very comfortable. Most of the staff was friendly. The dining room food was good. The buffet food ... Read More
Went with another couple for four nights land on our own and seven nights cruise. The mini-cabin stateroom was great. Nice layout, clean, and very comfortable. Most of the staff was friendly. The dining room food was good. The buffet food was okay. We had an amazing experience cruising past a huge pod of orcas that lots of people missed if they didn't have an exterior view while dining. There was a low-key announcement about this that my husband thought should have been much more enthusiastic. We skipped a lot of the usual activities and just enjoyed the beautiful scenery from our balcony. The Northern Lights made an appearance, but again the ship wasn't very good about communicating where to see them on the ship. The mid Lido deck was lit up like daylight so that wasn't going to work. Some of the excursion descriptions were misleading and overpriced, such as the Animal Planet Bear Country and Wildlife Expedition (save yourself $ and take the Rainforest Sanctuary Walk) and Backcountry Zodiac Expedition (mostly a boat ride, very little backcountry on land). Whale watching in Juneau and Skagway Rail trips were much better. We did much better excursions on our own in Fairbanks (Aurora Pointe Activity Center for Northern Lights $32) and Denali (Fly Denali glacier landing plane ride $550 and Denali National Park non-narrated shuttle to Eielson Visitor Center $43). The train rides to Denali and the ship were very enjoyable. The looong disembarkation taxi line in Vancouver was a bummer. Still, I think a cruise is the best way to see the glaciers in Alaska and I'm glad I did this trip before all the ice melted away. Read Less
Sail Date: August 2019
After years of hearing from friends that an Alaskan cruise is THE cruise of a lifetime, we bit the bullet and pushed it to the top of our bucket list. Having cruised Princess once before (this would be our 25th cruise though only second ... Read More
After years of hearing from friends that an Alaskan cruise is THE cruise of a lifetime, we bit the bullet and pushed it to the top of our bucket list. Having cruised Princess once before (this would be our 25th cruise though only second on Princess), we had some expectations of quality of service and condition of equipment. Considering the Island Princess is one of it's oldest ships, for the most part, it met our expectations. Had we done the cruise only portion, would have rated this only "Good". However coupled with the add on land portion, the trip truly was a very good trip, nearing great. The land portion was excellent in almost all respects. Here's our impressions and tips. Embarkation: Best ever. Vancouver has it nailed. Stayed prior night near Canada Place and walked over to drop bags off at noon and just about walked on to the ship. Longest line was U.S. Customs but that went smoothly. Dining: Late dining in the Provence Dining Room. Food was ok, not great but then again, I'm not a gourmand so no complaints. Head waiter (Apollo) was attentive though at times a bit stretched. Great stablemates and conversation. Never felt rushed. Breakfast and Lunch always in Horizon for the buffet. Finding a place to sit can be a challenge during peak times. Selection was a bit limited (would have loved a real pasta bar). Cookies were overbaked. But we didn't starve. Pizza was pretty good. Burgers were not. Liked that someone was stationed at entrance to get people to wash their hands (unfortunately when they weren't around passengers wouldn't do it). Entertainment: Went to all but the last show. The dancers were very good. The singers were not. Magician (Trigg) was really good and did two shows. The comedian (also two shows) was average and second show was similar to the first, material just tweaked a bit. Guest Soprano was very good and just highlighted how much better her voice was than the regular singers. Tried to go to some of the onboard lectures but as space is limited on this ship for large audiences, if you don't get there well in advance you might as well skip it and grab another piece of pizza. Service: room attendant was efficient. Didn't see him much but when requested to leave extra towels each cleaning, he did. Though for some reason, never left any ice (no problem as I brought ice back from the buffet each morning). Room service was very good, timely and orders were always correct. Ports: Icy Strait Point (Hoonah): nothing there. Nice walk to Hoonah and back. That's about it. Juneau: Walked to chairlift and went up the mountain (on our own, no excursion). Great views, nice walking paths up top, pretty good shops. Well worth it. Then took city bus ($2 each from bus station) to Mendenhal (well as close as you can get on the city bus which is about 1.5 miles from entrance - easy flat walk on a paved path). Walk to the falls (another mile to/from) for best views. Note: no food available in park so plan accordingly. Bring water. Lunch at Red Dog Saloon - crowded of course, food was ok, entertainer was pretty profane. Skagway: best stop. Ship excursion to White Pass via railroad. Easy walk to train, nice scenic ride. Good commentary along the way. Dropped off in town, strolled around, grabbed a fantastic cinnamon roll (Sweet Tooth Cafe) and visit the NPS building and watch their show. A fun town to just stroll around and do a bit of souvenir shopping. Glacier Bay: TIP: best view is on Port side (at least it feels like the ship stayed on the port side the longest). Saw a few small calving. Very nice but the best glacier was just to come... College Fjord: Wow, so many glaciers (port side is the best). Spent a long time just in front of the largest. Peaceful and what Alaska is all about. Whittier: nothing there but hop off and on to the train (or busses). TIPs: Want better chance of seeing wildlife (whales and things): starboard on the northbound route. Better for glaciers: Port Best side on White Pass Train: Left side. If doing Denali Land portion and the Kantishna Experience excursion: sit on driver side of the bus. Read Less
Sail Date: August 2019
After reading all of the negative Reviews about the Crown Princess, British Isles itinerary, my expectations of the ship and cruise line were not high. But, my group was pleasantly surprised and we really enjoyed our trip leaving from Le ... Read More
After reading all of the negative Reviews about the Crown Princess, British Isles itinerary, my expectations of the ship and cruise line were not high. But, my group was pleasantly surprised and we really enjoyed our trip leaving from Le Havre at the end of August. The interior room, for the price, was better than expected, the bed was very comfortable and the cabin fit our needs for three just fine. Sure it was tight but that's what you would expect for an interior room on a cruise ship. Overall, I found the food quite good, particularly in the sit-down restaurants and the Crown Grill. Sabatini's was nothing special (don't waste your money) and the buffet Horizon Court closed serving sections even at the busiest times which was inefficient when serving large numbers of people. The coffee was terrible (you have to pay for better coffee) and the internet purchase was very expensive. Both of these should be included in the price. The entertainment, overall, was quite good. The Irish comedian was very funny and the musicians (band and string ensemble) were excellent. Angela the cruise director is very personable and entertaining and the staff provides stellar service and always with a smile. I can't speak to the shore excursions as I arranged all excursions myself beforehand knowing that cruise lines overcharging for excursions. For the price, I would definitely recommend this itinerary and ship. You cover a lot of ground. Read Less
Sail Date: August 2019
This is a 8th cruise with Princess and our second time on the Regal Princess. We fully enjoyed all the cities in the Baltic region we went to and concentrated mainly of the visiting and not time on the ship. The staff on the ship made ... Read More
This is a 8th cruise with Princess and our second time on the Regal Princess. We fully enjoyed all the cities in the Baltic region we went to and concentrated mainly of the visiting and not time on the ship. The staff on the ship made you feel comfortable and were always polite and made sure all your needs were met. We only went to a few shows on the ship and found them OK but not of high caliber. We found that the cities always had something for us to see and explore. We did not really use the cruise ship excursion as they were very expensive and using Rick Steves guide for the ports allowed us to go into town and see most of the sites as most ports were walkable, We did use the cruise excursion to get to town for Sweden as the ship docks about an hour away for Stockholm and the hop on/ hop off bus did not seem very convenient and we had on board credits to use. Princess also tries to scare you into using them for St. Petersburg as you need to be on an escorted excursion or you will need to have a visa for there. There are numerous other local companies that can arrange the same thing. After some research on Cruise Critic and Trip Advisor we decided used TJ Travel for a 2 day excursion at half the price and I would rate them 10 our to 10. They also will give you a discount if you mention you are a Cruise Critic member ( which they honored no questions asked). Read Less
Sail Date: August 2019
We chose this cruise because we were visiting China and it fitted in with our timetable. Decided it was a great way to get home instead of flying and hadn’t done a Princess Cruise before. We spent 10 days prior to the cruise ... Read More
We chose this cruise because we were visiting China and it fitted in with our timetable. Decided it was a great way to get home instead of flying and hadn’t done a Princess Cruise before. We spent 10 days prior to the cruise exploring Beijing, Xi’an, Chengdu and Shanghai. The embarkation and disembarkation were a credit to Princess Cruise as was the organization for each excursion. We enjoyed the variety of ports, the food in the main dining room was good, but the food in the Lido on deck 16 was average. It was only ever lukewarm and very repetitive. The entertainment in the theatre left a lot to be desired and the continuous days at sea were long. Other cruises have run workshops, seminars and information sessions, which were replayed on the tv in your room for you to watch if the coincided with other things. Unless you were into dancing, bingo or casino there was very little to do. The crew were fantastic and it is the first cruise we have done where all the crew appeared to be genuinely happy and getting on with each other. These negatives only relate to a small part of the cruise and I would not hesitate to do another Princess Cruise. Read Less
Sail Date: August 2019
Because we wanted to visit Alaska for the first time, cruise was nice but I would definitely switch Anchorage or Sitka for Victoria, we arrived at 7 PM and left at 11:30 PM, it was dark and not a chance to visit anything. Another Alaskan ... Read More
Because we wanted to visit Alaska for the first time, cruise was nice but I would definitely switch Anchorage or Sitka for Victoria, we arrived at 7 PM and left at 11:30 PM, it was dark and not a chance to visit anything. Another Alaskan port wouod be way better and less expensive excursion too, $130 train trip to nowhere and could not go down, beautiful scenery but poor excursion, but anyway me and my wife were looking for relax and that's what we've found, but I will definitely go back to Alaska again with a different itinerary if possible. Stateroom service was excellent, food quality in the cruise standards, staff very friendly, some services could be handle better, like make a call to find a different flight or arrange a pick up. We had an open dining and was the best choice, we usually don't eat very early as we like to enjoy the onboard entertainments. Overall Princess is the best cruise line in a matter of service and quality of the ships, unfortunately we cannot change the quality of the people ( passengers) lots of them rude, grumpy and with bad habit like fill a plate full of food and then leave half of it, waste waste waste or touch the food and place it back at rhe buffet,...disgusting and maybe they did not even wash their hands. What really made me upset was that on formal nights lots of people were dressing like they go to the beach!!!! Formal night....it is FORMAL....use a dress/ suit it's an occasion to dress nicely once in a while but some don't get it..... Read Less
Sail Date: August 2019
We wanted to see the glaciers of Alaska, and Princess provided a good price for this voyage. The inside cabin with obstructed view was very obstructed with rescue boat blocking the whole window (625). The ship on the whole was in good ... Read More
We wanted to see the glaciers of Alaska, and Princess provided a good price for this voyage. The inside cabin with obstructed view was very obstructed with rescue boat blocking the whole window (625). The ship on the whole was in good working order. The staff seemed understaffed and Customer Service (Purser) were not on the ball for a billing/corkage charges to our account. Food on the whole was good, except the hot steamers on the Horizon Buffet did not seem to hold the food warm, cold at times. Our cabin was well maintained. Ship clean. The debarking at the ports went well, except it would be nice if the signs directing direction to gangplank might be more informative. Visit to Ketchican was a rainy and the Salmon Fishing trip was cancelled. Both the Junnea and Skagway went well, a lot of interesting scenery. The Train Trip at Skagway was a pleasant way of seeing a lot of scenery and learning some history. The two cruise day in fiords some good weather and some spectacular scenery was enjoyed. It was nice to have Park Rangers sometimes giving a description of the area the ship was in. While not knowing how we were getting to the airport, it was handled smoothly and had tour explanation of the route to the airport and Anchorage. Not giving the trip 5 stars was for the miscues on us by the staff and the cold steamers. Read Less
Sail Date: August 2019
The food was ok . The state room was outstanding but it was a upgrade suite . The ship was very big very nice very clean . Staff was very friendly and the food was average at best except in the specialty restaurants it was outstanding ... Read More
The food was ok . The state room was outstanding but it was a upgrade suite . The ship was very big very nice very clean . Staff was very friendly and the food was average at best except in the specialty restaurants it was outstanding . The entertainment on board the ship was very good especially the comedian who we saw two times he was awesome AJ if he was ever around my area I definitely go see him again he was very funny he also did two entirely different routines . The room that does the show run was large it was very comfortable every seat was very positioned so that you could see everything and hear everything is very pleasant experience. Only problem is they didn’t have enough people in there to get you drinks there was like two people in the whole room so you waited forever to get drinks otherwise you have to go get them yourself they need many more people in there if they want to you know so drinks I had a package so it was sort of a pain because I had to go get it myself. The only thing I had a problem with was when you get on the ship they try to sell you all the spa treatments and all this crap you really don’t want in that cost way more than it’s worth in my opinion they take you on a tour which I didn’t want to take . I have been on four different ships and have cruised four different times the ship was nice people and staff were nice the food was subpar especially for the price we paid . Don’t think I take another princess cruise we had problems with our shore excursions half of them well actually three of them out of the four were canceled . You need to be extremely specific on sure excursions times dates ask as many questions as you possibly can whether it’s better to go in the morning the afternoon because we booked morning trips and they were all canceled due to the fact that they were fogged in early in the morning there was also a train that was canceled but that’s because of a rockslide . Read Less
Sail Date: August 2019
They main thing I want to point out is that this ship is dated and it mostly shows in the cabins. The buffet food was marginal, but hey, there is only so much you can do with the buffet food. Main dining was hit or miss, but mostly ... Read More
They main thing I want to point out is that this ship is dated and it mostly shows in the cabins. The buffet food was marginal, but hey, there is only so much you can do with the buffet food. Main dining was hit or miss, but mostly hit - especially the desserts. The Curtis Stone Share was a neat experience, but could have been better if staff didn't keep mixing up our dishes. The entertainment was amazing. Princess needs to spend a little more in in the tech and props department to support the fabulous talent they have. Service was hit or miss but mainly a hit. Cabin stewards were great. I loved this Alaska experience and it was very multi-generational and good for people of all ages. My son loved it; but Princess needs to get on board with accommodating to kids with special needs. I mostly loved the ports. Having only a few hours in Ketchikan and Victoria was a waste of a stop. Wish there had been more time do more than see the tourist trap type shops. Princess only steers you to the preferred shops that they associate with. Read Less
2 Helpful Votes
Sail Date: August 2019
Having booked a 17 night cruise it turned to be a back-to-back 9 night and 8 night - not what my paperwork says! This meant the second half had the same menus and entertainment as the first half. I heard a lot of people complain about ... Read More
Having booked a 17 night cruise it turned to be a back-to-back 9 night and 8 night - not what my paperwork says! This meant the second half had the same menus and entertainment as the first half. I heard a lot of people complain about this. The ship could do with a freshen up but is quite acceptable. My outside cabin was a good size - no complaints there. The food in the dining room was very good but in the Horizon self service, the food wasn’t hot. A barely warm cooked breakfast isn’t great. The ship company shows lacked the wow factor of other lines but the music round the ship was excellent, especially the violin duo. Service was excellent. The staff work so hard. We didn’t do any ship tours. We had 3 private excursions which seemed to be better than the ship ones and we arrived ahead of the crowds every time. Princess charges for shuttle buses which you’re stuck with as the berth is usually a long way from town. All in all it was a very interesting cruise and we met some great people. Read Less
Sail Date: August 2019
itinerary was what we wanted in Japan , but Russian port a waste of every ones time and money. The ship is dated as are the cabins , hard to see what had changed since a refit a few months ago, seems the same as it was few years ago. ... Read More
itinerary was what we wanted in Japan , but Russian port a waste of every ones time and money. The ship is dated as are the cabins , hard to see what had changed since a refit a few months ago, seems the same as it was few years ago. Staff were all good. Food average Princess , quality not up to past Celebrity cruises.Buffet ditto and main dining rooms dated as were cabins. Lost one port due to Typhoon , but crew handled it well. Entertainment was handled well with both Japanese and English spoken at all shows and else where on board. Princess still doing nothing for Cruise Critic Roll Call groups , unlike the opposition ! Vegetarian had limited choice in the main dining rooms and not much changed today to day in the buffet. The production shows were average to say the least and we had seen they before anyway.They only had three of these so if you are on board for more than a 8 days they are repeated ! Read Less
2 Helpful Votes
Sail Date: August 2019
We spent 3 days in Japan before the cruise started. The staff and service boarding and disembarking the ship were excellent and efficient. The ship was in good condition and very clean and the entertainment was of a good standard. ... Read More
We spent 3 days in Japan before the cruise started. The staff and service boarding and disembarking the ship were excellent and efficient. The ship was in good condition and very clean and the entertainment was of a good standard. There was very little activities organised while onboard which was disappointing. Some were advertised as 'unhosted'. Would have loved some pool volleyball, basketball or table tennis organised fun events to promote involvement and connections. Pools, bars and lounges were excellent. Unfortunately the shore excursions were rushed and the english tour guides spoke little english and seemed very unprofessional. Holding small maps and family photos up where only first 5-6 rows could see. We travelled with my parents and enjoyed the adults only pool areas were a great idea. I would defiantly cruise again, as a great way to holiday but have learnt better ways to approach aspects. With some refinement it would be an excellent way to holiday. Read Less
Sail Date: August 2019
First time doing Princess Cruises, have done Norwegian, Celebrity, as well as many Carnival cruises. Cruise ship is designed well, easy to access everything. Balcony view was good, room design works well with lots of closet space. ... Read More
First time doing Princess Cruises, have done Norwegian, Celebrity, as well as many Carnival cruises. Cruise ship is designed well, easy to access everything. Balcony view was good, room design works well with lots of closet space. Bathroom shower could be a little larger (couldn't fit well). Room Stewart was A#1, welcoming very helpful. Food was great, good selections updated daily. Portions were fine. Service was #1. +++++++++++++++++++++++++++++++++++++++++++++++++++ Would have given 5 Stars if not for Land Tour promotional pkg. ++++++++++++++++++++++++++++++++++++++++++++++++++++ Seems some Princess Cruises promotions include "Cruisetour Cash" to be spent on the Land portion of your cruise EXCEPT they book you into a hotel that does not accept it. !!!!! What's with that???? We were the only couple in our group that had "Cruisetour Cash". We were the only couple that was booked into Bear Lodge. Bear Lodge DOES NOT accept "Cruisetour Cash". Bear Lodge is NOT a Princess Hotel. Seems everyone else was booked into a Princess hotel that would have accepted the cash. Even the two Tour Bus drivers thought it was odd driving only one couple to a separate hotel. Did Princess do this Intentionally???? I think YES !!!! Odd as we booked 8 months in advance and were told there was no room left at the Princess Hotel.? Read Less
1 Helpful Vote
Sail Date: August 2019
We took the British Isles cruise on Crown Princess, August, 2019. We had a really good time and enjoyed ourselves. Ship: Although not the fanciest ship around, the Crown Princess was very clean, had everything we needed and was easy to ... Read More
We took the British Isles cruise on Crown Princess, August, 2019. We had a really good time and enjoyed ourselves. Ship: Although not the fanciest ship around, the Crown Princess was very clean, had everything we needed and was easy to find our way around. Embarkation: We boarded in Dublin and were given our medallions and were on board in under two minutes. Excellent. Stateroom: We had an ocean view, which was very clean (Thank you, Belman) and comfortable. We pre-ordered bottled water which was waiting for us upon arrival. Excellent Dining: The food in the Horizon Court buffet was quite good, lots of variety and the service was great. The dining room food was hit and miss with some dishes being prepared perfectly and others not so much. We were tired of the menu by the end. The service was excellent. Shows: I really enjoyed the shows, especially the Irish Dreams show in Dublin port. Good fun and a departure from my everyday life. Service: This is the one area where Princess shines. The beautiful men and women from around the globe who took care of us are simply the best. They work long hours but somehow manage to do their jobs in the most competent way and do so with professionalism and a SMILE. TOP MARKS for the crew! Ports: this cruise had an excellent itinerary and I enjoyed the ports very much. Ireland, Scotland and the Normandy coast are stunning. LOCAL SHORE EXCURSIONS: We took three tours with small, local companies and they were all excellent, at a fraction of the cost of the Princess excursions....Irish Tours Tickets from Belfast, EXCELLENT, Timberbush Tours from Greenock, VERY GOOD and Wow Scotland Tours from Invergordon, SUPER EXCELLENT! Princess shore excursions were REALLY OVERPRICED and everyone was complaining about this. That having been said, I really enjoyed the excursion to the Canadian WW2 beaches and also the Edinburgh Castle and time on our own. However, the excursion called 'Best of Cork and Countryside' from Cobb was pretty bad and a terrible waste of money. What happened was that we had to shorten our time in port due to tidal concerns for Dublin the next day. No problem, this happens. The problem is that instead of changing the itinerary, they kept it the same with less time in certain spots. This resulted in 6 minutes at Charles Fort for a photo and 23 minutes in KInsale where the driver had to park a 12-minute walk from the main street which meant that we did not have time to even walk up to the main street to look around and then walk back to the meeting spot. All we had time to do was wait in a long queue for the loo. They should have just skipped this altogether and given us some time in Cork City. It just doesn't make any sense. Next our drive through Cork was basically three turns around a motorway with the guide pointing to a street saying that's where the shopping area is. Useless.... Next we were taken to lunch in a hotel in what looked like an industrial area and were taken in to a big, white, conference-like room which could have been any Best Western Hotel in any American city. No ambiance at all. They did have two guys playing some music and they brought in two kids who danced for us, which was nice but you didn't feel like you were in Ireland at all. The meal was so-so. On top of everything else, we had paid extra to be part of a small group only to have two Princess coaches with 45 people each join us at every stop, no effort was made to stagger the groups. Finally, we were taken to Blarney Castle and this saved the day. The castle and grounds are gorgeous. Princess offered us a 15% reduction on this tour because it was shortened but even with that, we paid $600 CAD for the two of us for this excursion. But most of all, it robbed us of the opportunity to properly see some of what this area has to offer. Princess needs to take a good look at their shore excursion program and fix wait ails. We DID have a great trip and for this I am grateful. I will not let one bad excursion colour my experience. Hey Princess, fix your shore excursion program and all will be well! Read Less
Sail Date: August 2019
We received a Princess brochure which included Canadian Maritime Provinces and Greenland. It peaked our interest, particularly Greenland which is an unusual destination. We felt it would be an ideal place to visit before it shows up ... Read More
We received a Princess brochure which included Canadian Maritime Provinces and Greenland. It peaked our interest, particularly Greenland which is an unusual destination. We felt it would be an ideal place to visit before it shows up on more itineraries and gets overrun with "tourist" shops; jewelry stores and t shirt shops etc. The itinerary was 16 days, but only 6 ports, so a lot of sea days which are relaxing. We sailed on Caribbean Princess before and enjoyed the ship. Good weather and enjoyed the ports taking 2 Princess excursions in Canada (Halifax and Sydney). We opted for a Hop-on-off in St Johns which was excellent and inexpensive. Greenland tours were extremely expensive and limited so we decide to explore on our own and were pleased with that decision. Tendering at 2 Greenland ports was awful, taking over 2 hours or more. Princess did a dreadful job handling this and they have been to Greenland before so they should have planned better. Very interesting places and very glad we took the trip. Rustic. Almost like a glimpse into the past! Overall meals were very good but not great but we did opt for a few specialty restaurants and these were great. Princess buffet dining is OK for breakfast or lunch but not really as well organized as some other cruise lines. Entertainment was probably excellent however seating was far too limited because of the show times of 6:30 and 8:30pm wherein many people ate at 5pm and went to both shows. Really good music is lounges with something for everyone. Finally, this was a Medallion Class ship. Princess loves this concept but frankly it is much like the cruise card with more chances to buy drinks and gamble, and might be fun for kids. I didn't think much of it. Read Less
2 Helpful Votes
Sail Date: August 2019
We left from NYC my home port and it intrigued me to go on a cruise which did not require a plane flight. The ports were in Nova Scotia, Greenland and Newfoundland, a very unique and interesting itinerary. We boarded the ship in record ... Read More
We left from NYC my home port and it intrigued me to go on a cruise which did not require a plane flight. The ports were in Nova Scotia, Greenland and Newfoundland, a very unique and interesting itinerary. We boarded the ship in record time, although the cruise was fully booked, there were no lines and we were able to access our room before noon. Our luggage was not quite as lucky as us, it arrived sometime during the 8:30 show. The entertainment was spectacular! The production shows were technologically advanced adding to the artistic scenery and effects. The musical performers hit all notes and the dancers stretched their bodies beyond limits. The other nights guest performers singers, comedians and a ventriloquist were talented and exceptional. The only issue was there was not enough seating in the theater. We found that we needed to go an hour early to get good seats. Activities on board were eclectic and appealed to a wide number of tastes. The only thing missing was a destination lecturer which the cruise director tried to make up by interviewing the ship's pilot who was from Greenland. The cruise director managed to add several matinee performances and a concert which hadn't been performed before by the cast. He went above and beyond to make the activities enjoyed by all. We had a large balcony which permitted us to have lounge chairs, this was lovely. Additionally our bed, bedding and pillows were all very comfortable. There was plenty of storage space, the only thing missing was a nice sitting area. Our cabin steward couldn't be more efficient. The cabin was made spotless twice a day and soap, lotion and paper products replenished. The dining experience was less desirable than any other component of ship life. The dining room decor and furniture are old and tattered, as are the menu covers and even some of the linens. The service is very uneven, some servers are extremely efficient while others required reminders to serve pepper or refill water glasses. Most are unaware of menu item components so when questioned they needed to run to the kitchen to ask. Sometimes never to return with an answer. There is plenty of food but the quality is poor. Everything is doused in heavy sauces or gravies, quite possibly to cover up the poor quality of the fish. My husband was happy with the beef and lobster, requesting no sauces before the preparation. The one item which was wonderful at all times was the dinner rolls. Lunchtime, the buffet had nice salad fixings and a large variety of hot foods. The staff kept the serving areas and the seating areas exceptionally clean. Overall we had a wonderful time and would recommend that you try this ship and line, keeping in mind that minus the rich sauces some of the entrees could be prepared well. Read Less
Sail Date: August 2019
This review is being written by a husband with a scooter-bound wife. We chose this cruise for the Greenland destination. In general, we enjoyed the cruise with only a few minor issues. Note to handicapped cruisers: If you or your ... Read More
This review is being written by a husband with a scooter-bound wife. We chose this cruise for the Greenland destination. In general, we enjoyed the cruise with only a few minor issues. Note to handicapped cruisers: If you or your travelling companion are mobility impaired, understand from the outset that there are many activities you may not be able to do (e.g.; get in and out of a tender to go ashore). If you use an electric scooter to get around, the ship's carpeting will consume your scooter's battery charge at a prodigious rate - you will need to carry your battery charger with you. You will also find many spots on the ship will be a tight fit. These issues are not unique to this cruise, or for that matter, Princess - handicapped cruisers will find them on any cruise from any line. A little forethought will minimize the inconveniences. Now on to the review proper: Embarkation: We used Princess-arranged transportation and flew in on the embarkation day. I recommend other cruisers do the same, as once you get on your flight, getting you to the ship is guaranteed by the cruise line. That said, delays with getting all the luggage screened delayed the ship departure for about 2 hours. Disembarkation: Our disembarkation flight was arranged by Princess. Our originally scheduled disembarkation time was unreasonably close to our flight departure time, so I had it moved up. Our luggage did not come off with our disembarkation, causing a minor panic. In the end, we got our luggage and made our flight; we would not have done so had we kept our original disembarkation time. The Ship: We have been on the Caribbean Princess before. The ship was in good condition, clean, and everything worked. While on the subject of the ship, I took the Ultimate Ship Tour that covers the working of the ship. This tour is not heavily promoted and you can only sign up for it while on board, but it is well worth it. The Cabin: We had Rivera (deck 14) 312 - an interior handicapped accessible cabin which we got as it was the last handicapped accessible cabin available for this cruise. While we would have preferred an obstructed view cabin lower down, this cabin was good. I have two comments on the cabin: 1) the bathroom door was close to the closet, which made for fancy scooter maneuvering for my wife to get in and out of the bathroom, and 2) you only get 2 electrical outlets in the cabin. Both of them were by the desk, which meant we had to get an extension cord to allow the scooter to stay by the bed while charging. Dining: In general, we ate at the buffet, avoiding the dining rooms and upcharge restaurants. We found the quality and variety of food to be good, but sometimes getting a table near an electrical outlet was a problem (see the Note to Handicapped Cruisers above). A minor gripe at the buffet was that the carving station was frequently unstaffed. We did have two "pub lunches" - we found the food at the pub lunches to be authentic and well prepared. Entertainment and Activities: The challenge for seeing production shows in the Princess Theater was getting into the theater in the first place. You had to be in your seat at least an hour before the performance start. To Princess's credit, they scheduled extra performances so eventually everyone could see the shows. The shows themselves were of high quality. Also good was the magician (Michael Barron), who also did a demonstration on how to perform some simple tricks. As is true of any cruise line, many of the onboard activities involved trying to sell you things. I have mentioned the Ultimate Ship Tour showing the working of the ship; do take it. In lighter entertainment, the cruise director lampooned the elevator situation with a game called "Elevator Roulette". Service: We put in an extra shout out for our cabin steward Dexter Dineros for service above and beyond the call of sanity. Other service folks were equally nice and helpful. Ports and Shore Excursions: Since my wife is scooter bound, we were limited to bus tours in Canadian ports (Halifax, Sidney, and St. John's). These tours were excellent. Greenland is very hilly and was largely inaccessible for scooter-bound people like my wife. She did get off the ship and onto the pier at Nuuk, but to go any further would have involved a long hill climb. The ports we visited in Greenland were small, and our cruise ship essentially doubled the ports' population for the day. As for the tours themselves: Nuuk: I took a walking tour that started in a Greenlander's house, we then went to the center of town where our tour guide gave us maps of the city and turned us loose. Qaqortoq: This was a tender port, so my wife stayed on the ship. I took a walking tour of the town, and this tour guide stayed with us the whole time. This tour was nice. Nanortalik: This was a tender port. Unfortunately, my wife and I had developed colds and so stayed on the ship. We heard from other cruisers that the local elementary school had sent its students to the landing to practice their English with the cruisers. Would we go on this cruise again? Yes Read Less
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