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22,740 Princess Cruise Reviews

We chose this cruise because we enjoyed a similar Princess Cruise through the Panama Canal and area. We were disappointed in this one. The ship really shows its age--rust on the balcony, scratches on the elevator doors, worn carpets. ... Read More
We chose this cruise because we enjoyed a similar Princess Cruise through the Panama Canal and area. We were disappointed in this one. The ship really shows its age--rust on the balcony, scratches on the elevator doors, worn carpets. Princess has a major problem with communication. Most of the crew speaks broken English, and it's difficult to understand directions. But the pre-cruise instructions seem inadequate. Example: We wanted a restaurant where we could dine with a set number of people each night. That turned out to be Botticelli's, but communications were so inadequate that we learned too late that this place was booked for the cruise. Also, we wanted to take advantage of an expedited exit from the ship--we received a form, but it, too, was poorly worded; we missed out on the deal. Food overall was good, though not excellent. Diners needed to pay extra for high quality. Sabbatini's proved to be very good. The lack of communications by Princess extended to the shore excursions. We booked three of them, and only two were worth it. The first, a trip from St. Thomas to St. John's, included an hour-long small boat excursion across choppy seas. The trip by train was excellent. Also, Barbados had an excellent meal included. We saw only one of the entertainment venues--my wife and I split on our revues on the Magic Show musical. I rated it contrived and trite. The room was OK, I would definitely book at least a mini-suite. Out steward scored highly in our ratings. We will not cruise with Princess again. My wife doesn't want to cruise anymore period. Read Less
Sail Date February 2020
This was a first cruise for me and the first time in the Caribbean. I wish there would have been something or someone to explain how some of the options on the ship worked. The fine dinning was phenomenal! Excellent food and for the most ... Read More
This was a first cruise for me and the first time in the Caribbean. I wish there would have been something or someone to explain how some of the options on the ship worked. The fine dinning was phenomenal! Excellent food and for the most part great wait staff! We always choose to share a table with others and got to meet many people from various walks of life! Our steward was wonderful! We felt very pampered and taken care of. I would have liked to have had more of the gameshow type entertainment during the day rather than so late at night. There was not enough seating for everyone at most of these events. They were very entertaining though!! The shore excursions need to have more descriptive write ups there were some we were disappointed with and some that were more that what we expected! The one piece of advice I would give to a first time cruiser is try everything!! Don't be afraid of it! You can always leave or not eat it but you'll never know till you try!! One last comment If you continue to do the Voice of the Ocean you need to make it better. I had intended to be in this when I signed up to cruise on the Princess but when I realized that it was karaoke that turned me off. On the first night we were there in plenty of time but did not get a vote and were told it was because we came after it started and that was not the case. On the second night of the tryouts the blond in the entertainment crew told us we had to vote as a group because we choose to share a table with some people we met on the ship. She was not nice about it when I tried to explain that we were not a group. Made me very mad. We also made sure we were there for the finally and at the correct door to get the clickers but could not get them because they were not out yet. The people that came close to the time of the performance got the clickers. There should be a way to go on the medallion app and vote. That would be easier for all. Read Less
Sail Date February 2020
Embarkation: We arrived at Port Everglades, sometime around 10:30am, and they had not yet begun security screening in the terminal. There were probably 50 people ahead of us in line. Once they opened up, and went through the metal ... Read More
Embarkation: We arrived at Port Everglades, sometime around 10:30am, and they had not yet begun security screening in the terminal. There were probably 50 people ahead of us in line. Once they opened up, and went through the metal detectors, we went to the wine desk to pay the corkage on the extra bottles we were bringing on board. Simple math seemed problematic at first, but eventually everyone agreed that when bringing on 5 bottles, I only had to pay corkage for three of them. A quick show of our medallions and passports and we were directed to sit downstairs. A female local agent with an alpha-male complex insisted that the priority lounge was only for elite, and not for platinum. I'm guessing that some folks complained, so her supervisor came over and escorted us upstairs, but we ended up in a room separate from the elite, with no amenities. I believe we ended up boarding around 11. We stopped by our cabin to drop off our carry-on bags and wine. The steward was still cleaning our room and seemed a bit surprised, we excused ourselves and walked around the ship a bit. The dining room wasn't open yet, so we went up to the buffet, which was thankfully/momentarily quiet. Dining: We ended up eating most of our meals in the buffet, as it was very convenient to our cabin location (R744). We only ate in the main dining room once, and that was for lunch on our last sea day. It was easily the worst meal of the entire cruise, with matzoh balls that were more like rubber balls, in a ruddy looking broth. The dining staff on the Lido deck were all very friendly and accommodating. We also dined at the Crown Grill three times, and one time each at Sabatini's, Crab Shack and Salty Dog Pub. The food and service at the Crown Grill was mostly excellent, except for our last night, when a newer server seemed to be mostly lost. Sabatini's featured the older menu. Crab Shack was "meh", not good, not awful, but certainly not worth the same $29 per head that the Crown Grill charges. The platinum/elite lounge held in sky walkers was crowded most days, but they had plenty of servers, so there was never much of a wait for a drink. Carmen was holding court in Vines, and she was clearly the queen bee. If only Princess, could clone her. Every ship needs a Carmen. Room service was also very efficient, I only wish there was more of a selection to choose from. Ship's condition: The ship was in overall good shape, with lots of work constantly going on. The only exceptions would be dinged up cabin walls, and the gold foil adhesive wrap that they used to line the interior of the aft-elevators. It was nicked and torn, and looked very cheap. Surely, they could have found a better way to refurbish these elevators. The medallion net was lightening fast, although using the app to locate your travel-mates was always good for a laugh. While my wife was sitting on the promenade deck, reading her book, the app said she was in someone's cabin on deck 8. Thank goodness I'm not the jealous type, lol! Read Less
Sail Date February 2020
We have been exclusive to Princess the past few years in our cruising. I feel compelled to share my experience. Things happen but this was too much... The ship and the itinerary: We are not fans of days at sea, we chose this cruise ... Read More
We have been exclusive to Princess the past few years in our cruising. I feel compelled to share my experience. Things happen but this was too much... The ship and the itinerary: We are not fans of days at sea, we chose this cruise because there would be only 3 days at sea. The generator issue is a bigger problem than they admit to. Princess cancelled the day at their private island which was very disappointing to us. Princess had posted that they were sure they would have the generator fixed by our sail date, which was a false statement. Now we have 4 days at sea. Not what I signed up for. Also, this trip is the first time I have gotten sea sick on a cruise. The seas were NOT rough but the ship was rocking. I spent an entire day in bed, found out later that many of my ship mates experienced the same. When I tell you that it was difficult to walk down the hall without crashing into walls please know I am not exaggerating. Princess Theater: Awful, just awful! What happened Princess? I have seen shows performed by high schools that were far superior. I am at a loss as to how such low quality performances are being run. Part of my cruise experience is enjoying the evening show. . Of course not every show would be to everyone's taste but these shows were so bad I am at a loss to describe them. Shore excursions: We booked an excursion through Princess for a "Beach Break" which would take us to an unnamed beach and give us a rum punch and a lounger for a few hours. Long story, short...the van transport dropped eleven of us off at the wrong beach and just left us there for over an hour until he discovered the error and returned for us. Princess, did you come to us and apologize and try to make good on the mistake? Room: Upon arrival out balcony connecting wall and our television were both broken but fixed when we requested it be done. Onboard activities: Everything worthwhile to do costs extra, I was so happy to see a yoga class with no extra fee. I attended and guess what it was a ploy to sell $300 insoles? Effy jewelry, every day, almost every hour, jewelry sales! Bingo, yes come spend money and play bingo! Princess, If you keep us on the ship an extra day at least give us something to do! The good: Food in the dining room and service throughout was great (except the pizza making guy, he was always grumpy) We like the medallion, we had cruised with it before and it is a great feature. Read Less
Sail Date February 2020
Loved our first Princess Cruise! The princess crew are so amazing and made our trip so awesome. My favourite part was the traditional dining. Thanks to Freddie and Jose for being so fun and hard working. Also, our room was spotless every ... Read More
Loved our first Princess Cruise! The princess crew are so amazing and made our trip so awesome. My favourite part was the traditional dining. Thanks to Freddie and Jose for being so fun and hard working. Also, our room was spotless every day thanks to Denys. Marcus was an excellent cruise director and we enjoyed the games he directed. The cooking and cocktail making demonstrations in the piazza were so funny and even the officers interacted with the guests throughout the cruise. We did the excursion to Las Caletas in Puerto Vallarta was such a fun day. It felt like going to Fantasy Island. The food was so great. The movies under the stars and shows were terrific. We liked the medallions for ordering food or beverages, paying for merchandise, and unlocking our door. My only wish is for free wifi. We give this cruise a 10 and would definitely recommend Princess. Read Less
Sail Date February 2020
While we did find the ship very clean; the crew mostly friendly and attentive, the food choices in the 3 dining areas and buffet area exceptional and all of good choice and quality, we found that the entertainment lacking and there was not ... Read More
While we did find the ship very clean; the crew mostly friendly and attentive, the food choices in the 3 dining areas and buffet area exceptional and all of good choice and quality, we found that the entertainment lacking and there was not a lot of variety unless you enjoyed Bingo, trivia and traditional dancing. The two production shows, Rock Opera and 5 Sky’s, were ok at best (opinion shared by most fellow travellers we spoke with)! The Casino was also very small, lacking in options and in our view, disappointing! We also had the beverage package and the individual servings were in the “light side” to say the least, and there is a limit to the daily servings which you cannot carry forward if you have been off ship during port calls and never used the service that day! This was a first for us as other cruise lines that we have used, did not set daily limits. Shore excursion options in each port of call were numerous, prices were good and all 3 that we went on, were well organized. Shout out to the captain (bye bye Read Less
Sail Date February 2020
We chose this cruise being a new ship, we had 2 other couples joining us. We are all mid 40’s to early 50’s. We have sailed Princess many times and also sailed a few other lines. Good -Buffet was one of the best -Production ... Read More
We chose this cruise being a new ship, we had 2 other couples joining us. We are all mid 40’s to early 50’s. We have sailed Princess many times and also sailed a few other lines. Good -Buffet was one of the best -Production shows were fabulous as was all entertainment -Medallion for accessing room was great and reliable -the App was great for locating our friends on the ship (but was dependent on stability of WiFi) -Decor and rooms were very nice (we were after premium deluxe balcony) -Elevator service was not as bad as others previously expressed (not too slow) -casino had a good variety of slots Not Great -Dining room service was slower than usual -Overall bar service was slow in all areas (was hard to get a drink) -Purchased WiFi but it did not work in many parts of the ship -The app for ordering drinks was cool but if you were in a WiFi dead zone then you couldn’t use it. Also some areas like the Princess theater it wasn’t an option. -the staff seemed less friendly/personable than what we’ve experienced in the past -they hosted a formal night on a port day so that timing was difficult -the app for messaging friends was useless, there was no pop up notifications appearing regardless of all the setting we tried (so we bought WiFi so we could communicate) -iPhones were able to text with WiFi (when you found service) but others brands of smartphones in our group could not Read Less
Sail Date February 2020
We were on the Sky Princess February 15th-22nd (Western Caribbean). DH and I are both in our early 60s and this was our 9th cruise on Princess. We really like the Grand Class ships, but decided to try the Sky and check out the Royal class. ... Read More
We were on the Sky Princess February 15th-22nd (Western Caribbean). DH and I are both in our early 60s and this was our 9th cruise on Princess. We really like the Grand Class ships, but decided to try the Sky and check out the Royal class. Usually our objective for cruising is the itinerary first (preferably Princess) and then the ship. However, this cruise, our main objective was a brief escape from winter---mission accomplished for that! Most Sky reviews seemed to be very positive about everything and while it is a beautiful ship and we enjoyed ourselves, there were things that we really missed from past Princess cruises. The Ship: The Sky Princess is a beautiful ship. Since we love using our balcony and we knew the Royal class balconies are tiny, we booked one of the Premium Deluxe balconies in the Aft side section. The stateroom was very nice with a small loveseat (so we didn’t have to fret over the missing barrel chair) and a HUGE balcony. I didn’t measure it, but it was at least as big as the balconies on the Grand Class ships Caribe deck. Captain Tuovo (Bye-Bye) was so fun. I have never paid attention to Captains on cruises before, but he is definitely in a class by himself. One morning there was ‘Coffee with the Captain’ in the Piazza and it was one of the most entertaining parts of the cruise. Dining: We had Anytime dining and ate all of our dinners in the Soliel Dining Room. The times we eat dinner tends to vary by the cruise we are on and I never know until we are on the ship what that will be. Often it is around 7, but this trip, we ate earlier, usually sometime between 5 and 6. The main reason for this was that we often wanted to get to the 8:00 show in the Princess Theater. The service in the dining room was FANTASTIC! It was the fastest service on any of our cruises! We always got a table for 2 and were always out of the dining room within 60-75 minutes. We had several different servers and always the same fast service. I ordered a glass of wine each evening and that too came really quickly! We started thinking the servers were reading our minds as the food came out so quickly! I don’t know if there was a process change made on the Sky or why the service was so fast, but I hope they do the same on the rest of their fleet! Theater: We saw 3 shows in the Princess theater: Rock Opera, 5 Skies and singer Stephanie Hodgdon ‘Rock ‘n Royalty’. For Rock Opera, we arrived 45 minutes ahead of the start time and the theater was ¾ full. For 5 Skies, we decided we better get there an hour early. The doors were locked, so people were lined up at the door. I think if Princess continues to add to the number of passengers on their ships, but not make the theater any bigger, they really should perform their shows 3 times a day---perhaps they could do a matinee or otherwise earlier than the 8:00 show? I thought Rock Opera was very good, DH thought it was OK. 5 Skies was ‘different’. My description of it would be a Broadway version of an online Game. Apparently, it was not enjoyed by several people. About 15 minutes into it, there was a technical difficulty and they had to turn on the house lights. While they were fixing it, several people got up and left…. We did stay and I think we both thought it was OK---not great---but not awful either. Stephanie Hodgdon had performed a show earlier in the week which we missed. The one we saw was the last night of the cruise, which was unfortunate for her as the theater was only half full---maybe everyone was packing? We did enjoy that show. Other Entertainment: This was our big disappointment on the ship. The new Take Five lounge was very nice. We listened to Jazz a couple of nights---not our favorite genre, but ok. Generally, on cruises, in the evening we locate where the ‘party band’ is playing and listen to their music. There was a party band on the ship – Static—but it was rare to find them playing anywhere before about 10:30 at night and even then only occasionally. I really don’t understand what Princess is doing? I assumed since this was a bigger ship with more passengers, Princess would have MORE entertainment in many venues. Instead, I think there was less entertainment than any ship I have been on. The only time we saw Static was one time in the Piazza. I don’t ‘get’ the emphasis on the Piazza. It’s great that there is more room for Vines, the International Café, Bellinis, etc. so more often you could find a seat. However, as a place to watch entertainment---I just don’t get it. Very few tables and chairs have a good view of the entertainment and even if you might when it starts, there likely will be someone standing in front of you unless you are right in the middle circle. It is also very loud with people talking and walking through, etc. If you looked at the Princess Patter each day, you would think there was a lot going on in the evening. Then you looked more closely and realized that many of the listings were for Un-hosted Get-Togethers of various groups, Lotus Spa Clinics, Art Gallery, Photo & Video Gallery or Shops of Princess. Those categories aren’t really what I would call Entertainment. We did enjoy the Marriage Match Gameshow, but like everything else, we arrived an hour early to be sure we got a seat. If Princess continues to build ships with more passengers, but offers less options for evening entertainment, the options available will continue to be more and more crowded. Also, I thought with the Medallions and the upgraded WiFi, Princess was trying to attract the next generation (or maybe even mine?), but when there are such limited options of any music newer than the 1950s, I just don’t see how that will happen. The Sky is a beautiful ship, but we missed the wrap-around promenade deck, the multiple venues in the evening providing entertainment (Wheelhouse, Crooners, Explorers Lounge, Skywalkers). If there is a choice, we will be booking on the older Grand class ships. However, itinerary is usually the most important---so our next cruise will be on the Regal---another “new to us” ship. I am hoping for a bit better evening entertainment in the lounges, but if not, our objective for that is mainly the itinerary with not many sea days, so I am sure we will have a good cruise. Read Less
Sail Date February 2020
Very nice ship, was skeptical based on all negative reviews. The entertainment, production shows were great. Magician, singer, and comedian were all very funny and good. The production shows are the best at sea currently. The entrees in ... Read More
Very nice ship, was skeptical based on all negative reviews. The entertainment, production shows were great. Magician, singer, and comedian were all very funny and good. The production shows are the best at sea currently. The entrees in main dinning room, esp fish were overcooked, only big negative. Portions are smaller but with 4 courses very full after each meal. We were on fixed dining at set table, don't know if that makes a difference. Staterooms are nice. I wish Princess would get rid of the shower curtains. Really enjoyed the Medallion made it very nice for keeping up with other in group. Captain is very friendly and outgoing. Bye Bye... Ports were good, Ship was main reason for going. I wish there was access to the bow. There is not a good place to go and look at the stars with all the deck lights. Ships gym is amazing lots of great equipment. When we booked we were wait listed on second seating dining, we were 7th on list before boarding. We never were confirmed on 2nd seating, so embarkation day had to go and spend almost 1hr waiting to talk to matre de about dining change. He made request with no issues. It would have been nice if that was done before we boarded to have saved the time in line Read Less
Sail Date February 2020
One of the attractions of this cruise was that it left and returned to Melbourne, which saved us the trip to Sydney. We were a group of six - myself and husband and our 2 adult kids and their partners. We wanted a value for money, easy ... Read More
One of the attractions of this cruise was that it left and returned to Melbourne, which saved us the trip to Sydney. We were a group of six - myself and husband and our 2 adult kids and their partners. We wanted a value for money, easy holiday to New Zealand and that is exactly what we got. Golden Princess certainly has no frills and is looking her age but overall she does her job well. This was our first cruise with Princess and they were pretty good. So the good things were: The crew were friendly and obliging. Particularly impressed with the dining room staff attention to my son's special diet. They were great. Our cabin steward was great. The dining room food was very good. Good variety, excellent service and the food arrived hot and well plated. We enjoyed our dining experience and ate the vast majority of our meals in the dining room. The inside cabin was remarkably OK. Yes, it was small, but the design with the walk in robe was very efficient use of space and the mirrors were well placed to give a sense of space. Wheelhouse bar was a great space and we really enjoyed the jazz/swing trio who played there nightly. A great spot for an after dinner drink and good space to play card games. Enjoyed the trivia Princess Theatre shows were mostly very good and hit the demographic. Movies were good. Embarkation and disembarkation were very efficient from the ship's perspective.Once we got out of the Uber we got onboard very quickly. The huge car queue for embarkation was a Station Pier problem, not Princess. If more cruise lines are going to use Melbourne there does need to be some upgrading done to Station Pier. We used the ships shuttle to Southern Cross station at the end of the cruise and that worked well for us. Now the not so good things: This ship needs a quiet space were you can relax and read. Usually I find a spot on the promenade deck and watch the sea and read a book. The Golden Princess Promenade deck is too narrow for deck chairs. So that leaves the only outdoor space on very noisey decks with loud music. With three sea days each side of the NZ ports, that makes it a crowded and noisy ship. The Horizon Court buffet was pretty bad. Cold food, hard to find a table and its hard to believe that the same chefs prepared the dining room and buffet food.The curries were bland and the meat dishes were overcooked. Cheese and 'salami' were beyond description. Can't believe that they ran out of English Breakfast tea on a ship that was based in Australia. Some of the port days were very short. Seems that Princess were saving a bit of money here. Needed more time in Wellington and Napier to take advantage of these lovely towns. It wasn't as if the next ports were far away. The Captain's weather forecasts (and those on the Princess Patter) were always 21-22 degrees. These were always wrong. It became a bit of a joke after a while. We got much better forecasts on our cabin TV. The three sea days coming back were pretty boring. On the way over we had good cultural and port lectures which really helped to heighten our excitement for the ports that we were about to visit. On the way back all we got were activities that were based on selling us something or drinking. Enjoy a drink - but not all day. So overall, yes I would cruise Princess again. It is not a luxury line but you get what you pay for I enjoyed most aspects of this ship. Princess delivers a good product and meets expectations. Read Less
Sail Date February 2020
We found the Gold Princess a bit out date, bathrooms & shower a bit to small, the beds were comfortable, and the cabins were always clean, and clean towels at least twice a day. Thank you Marjorie Endeavour Lounge great for ... Read More
We found the Gold Princess a bit out date, bathrooms & shower a bit to small, the beds were comfortable, and the cabins were always clean, and clean towels at least twice a day. Thank you Marjorie Endeavour Lounge great for entertainment, and staff were always very friendly, gave the best service, Benini Restraunt was amazing, great menu, service was outstanding & great atmosphere. Crown Grill was a favourite, with amazing staff that would do anything for their passengers. Special thanks to Maxim. So much entertainment, was AMAZING, Thank you Victor, Kelly & crew.. The food was great, didn’t matter were you ate, and all staff were the best. Thank you for an amazing cruise. Can’t say anymore, don’t think I should have to do a maximum of words Trip was amazing, shore excursions were to expensive, could get them cheaper on shore, for same tours golden princess were offering Read Less
Sail Date February 2020
We tried Club Class this time. Very worthwhile. Enjoyed dining in private section with dedicated wait staff. Always welcomed with warm greetings. Waiters quick to point out excellent daily specials. Tried Crown Grill one night. ... Read More
We tried Club Class this time. Very worthwhile. Enjoyed dining in private section with dedicated wait staff. Always welcomed with warm greetings. Waiters quick to point out excellent daily specials. Tried Crown Grill one night. Steak and lobster for a $47 pp add on fee. Nice special evening. Cruise Director Victor one of the best we have ever traveled with, Shows were overall top entertainment as well. Multiple comedians, mentalist, singers. The four production shows were lavish with the dancers excellent. Singers were young in experience but acceptable. Variety of ports in NZ. Many did not have a full day but multiple tours were still offered. The daily schedule was packed with activities—from music to movies, games to enrichment. No shortage of things to do. Besides the main shows, there are always three or four smaller venues with varying music, Our goal was simply a warm weather break from the US winter. Read Less
Sail Date February 2020
This cruise was for a very special occasion for 15 days to the Hawaiian Islands. On bording the ship the exterior was running with rust streaks and large dents on the outside.This did not look good as first impression. I had been upgraded ... Read More
This cruise was for a very special occasion for 15 days to the Hawaiian Islands. On bording the ship the exterior was running with rust streaks and large dents on the outside.This did not look good as first impression. I had been upgraded to a fantastic cabin I was told. The cabin straight away smelt musty and looked tired with old furniture. The valance around the bed was dirty and my bed sheets had tears in them. The bathroom had mould around the sink as did the shower tray. The outside balcony furniture was torn and old. The pipes around the balcony were covered in so much rust and the railing varnish was nearly all peeled away. the balcony door did not close properly and when crossing over to the Island in rough seas kept opening!! The pool areas of the ship were old and tired. There was large patches of rust in the pools and the Jacuzzi was cracked and leaked. It looked so tarnished and very uninviting. the steps were dirty and the pool furniture torn and old. the outside areas were in a very poor state and everywhere needed a good clean and paint. The lounge areas are worn and the theatre had wall covering peeling off. In 20 years of cruising I have never seen such a unkept ship and only to find out she is due a full re-fit in April. Why are they still selling this cruise ship as also she has been purchased by P&O so will no longer be in the Princess Fleet. There was a bad respiratory infection going around which a lot of people caught and it didnt help that there were lots of ceiling leaks and broken air conditioning. I have never been so disappointed on the state of a ship and will never travel with Princess Cruise lines again. Read Less
Sail Date February 2020
This was to be a get away to make up for a trip that ended because of a family tradgedy. The ship was fine, but the extra amenities were lacking. We tried the special dining at the steak house and the porterhouse was chewy and the filet ... Read More
This was to be a get away to make up for a trip that ended because of a family tradgedy. The ship was fine, but the extra amenities were lacking. We tried the special dining at the steak house and the porterhouse was chewy and the filet mignon that replaced it was not much better. The wine package was not adequately explained and could only be used in a specific dining venue. There were only a few wines that met the criteria for inclusion and others were surcharged although there was no refund if the cost was below the ceiling price. The entertainment was professional and well done, although I was a tad surprised, when a Motown show had no black singers or dancers. None of the shows had any black entertainers. The spa offered a thermal package, but the only difference between it and the regular free salon activities were plastic sandals, and a robe. Although there was a pool, it was not private with the exception that no children were admitted. The general ship population was able to use it at any time. The balcony cabin we had was not private because the Promenade was just outside and on weather permitting days had a steady stream of people traipsing by at all times. The cabin steward was excellent and everything was done promptly and effeciently. The regular dining menu,service and quality was very good. The excursions offered by the ship were very expensive and did not live up to expectations. One port was bypassed because of weather and safety concerns. I had expected this trip to exceed the amenaties and experiences we have previously had with Norweigian, but alas they did not. Read Less
Sail Date February 2020
In the past, the culture of Princess Service was Excellent. All members of the staff used the word excellent frequently. On the Star, I did not hear the word excellent one time from a staff member. Princess' culture of excellent ... Read More
In the past, the culture of Princess Service was Excellent. All members of the staff used the word excellent frequently. On the Star, I did not hear the word excellent one time from a staff member. Princess' culture of excellent service does not exist on Star. Perhaps it is because the ship is being sold (there if much deferred maintenance to show current staff knows this - leaky plumbing with buckets to catch the water, rust on exterior of ship, etc) or perhaps it is because staff are used to the current gratuity system where everyone gets gratuity regardless of service level. Whatever the reason, the service was only adequate, NOT SPECIAL Regarding the cabin, on one occasion we had to request the room be vacumed. On another day we did not get our bed made. There were no swans or other animals made from towels left on the bed (as in the past. There was not a display of towel animals at the pool. There was no ice carving.Various venues had lines. the British Pub was open only 2 days on a 15 day cruise so everyone did not get to dine there. Entertainment was scheduled such that you needed to arrive an hour before the show to get a seat. The entertainment was mostly marginal - simply not special Read Less
Sail Date February 2020
We chose Princess to see Hawaii. Our most desired stop in Kauai was cancelled due to weather letting us down hard. Then we spent 5 days (5 windy cold days) returning to N America to visit Ensenada, a marginal town at best. Why not spend ... Read More
We chose Princess to see Hawaii. Our most desired stop in Kauai was cancelled due to weather letting us down hard. Then we spent 5 days (5 windy cold days) returning to N America to visit Ensenada, a marginal town at best. Why not spend another day in Hawaii or San Diego not Ensenada) The old ship ( due for refurb in April) is dated and needing paint. The wifi was awful and expensive ( shouldnt wifi be free in 2020). The Gym is small, only two Specialty restaurants ( changing the menu does not constitute another restaurant). Entertainment, educational talks and casual bar food and drinks were great. Senior officers were aloof and unfriendly, the Captain was rarely seen and never heard. Older waiters weren't very helpful but the younger new ones were very enthusiastic. The cabin was small and had 1 chair and small table. When it could be used the balcony was nice. We have cruised on two other lines and had 4 great experiences. This was not Better to fly to Hawaii Read Less
Sail Date February 2020
We chose this cruise because we had never been on a cruise or to Hawaii so we figured we would kill to birds with one stone. We had a fabulous time. The crew was absolutely great! DJ Lovely, Molly, and Coco, to name a few were the ... Read More
We chose this cruise because we had never been on a cruise or to Hawaii so we figured we would kill to birds with one stone. We had a fabulous time. The crew was absolutely great! DJ Lovely, Molly, and Coco, to name a few were the absolute best! We loved doing the activities the music trivia and regular trivia was wonderful. But it was to hard to do everything. The ship excursions were to expensive you could get them much cheaper off the ship. Most of the food on the buffet was great and the servers were great as well, however being a previous owner of a bakery and baking many different desserts...the desserts were terrible!!! Cakes were dry and tasteless the pies were so thick like they added TOO much flour. Looking for Jan that won voice of the ocean, they gave us a card with their last name and info on it but we lost it. If we could find that out it would be great they live near us Read Less
Sail Date February 2020
We felt that this cruise was the perfect blend of relaxation and travel. Unlike a transatlantic crossing, the ports were buffered on either side by sea days. I've included a detailed review of our room in the ratings. ... Read More
We felt that this cruise was the perfect blend of relaxation and travel. Unlike a transatlantic crossing, the ports were buffered on either side by sea days. I've included a detailed review of our room in the ratings. Embarkation We flew into Burbank around 11 am and took a 45 minute Lyft ride to the ship. Embarkation took less than 20 minutes, and we appreciated that the main dining room was open for lunch until 1:30 pm. Our rooms were ready by the time we had finished lunch. Food We ate the majority of our meals in the main dining room. We were pleasantly surprised to never be disappointed by a main course. The meats were always tender, and the fish and shellfish were always perfectly cooked and not overdone. Syam and Juliana were our waiters, and were some of the best we've had. We also enjoyed the two British-themed Pub Lunches in the Crown Grill. We also attended the Hawiian-themed lunch, but all agreed that those particular food items weren't spectacular. One reason we loved this itinerary was the afternoon tea on sea days. However, we were disappointed by the 5pm time for 1st seating supper. This made tea time (3:30 to 4:15 pm) seem more like hors d'oeuvres before supper. Fitness Center and Entertainment The fitness center was small, and the low ceilings made it feel even smaller. We did appreciate the complimentary sauna. We absolutely loved the live Amethyst Trio (classical instrumental music) performances in the piazza. However, we were disappointed by the lack of variety in the evening main theater entertainment (mostly comedians). But this gave us an excuse to go to bed early and get lots of extra sleep! Ports Hilo, Hawaii We took a private excursion through Big Island Aina Tours to see Volcanoes National Park. We had a fantastic experience! It was quite chilly at the park, and we were grateful the tour confirmation had recommended bringing jackets. Honolulu, Oahu We hired a Lyft to and from the Pearl Harbor Memorial, and took a private tour offered to veterans and active-duty military and their families. Nawiliwili, Kauai We were disappointed that this port was bypassed due to inclement weather. We were grateful to have reserved our rental car through Costco, so there was no cancellation fee. Lahaina, Maui We booked a rental car through Costco (the company was Budget), and were picked up by the rental car shuttle. Because this was a tender port, it was about an hour from the time our tender number was called to the time we were driving off in our rental car. We drove to the Maui Pineapple Tour (Maui Gold Plantation) in Makawao (an hour drive with breathtaking scenery). The tour was informative, fun, and much cheaper than booking through the cruise line. We also stopped at a Costco on our way back to the ship. This is a great place to buy macadamia nut gift boxes. We also saw the Maui Gold labeled pineapples for sale there. Ensenada, Mexico We docked here, but our party opted to stay on the ship and catch up on calls and emails since Mexico is in our phone plan. We did enjoy seeing dozens of seals swimming in the harbor near the ship. Disembarkation Extremely easy and streamlined. We flew through customs, even though we were bringing home pineapples from Maui (we were told they were fine to bring back to the mainland, but one never knows with customs!). Read Less
Sail Date February 2020
Chosen as value to visit Hawaiin islands.Amazed at the entertainment provided whilst we sailed for 6 days.to the islands and 6 days back to Los Angeles Amethyst trio were a delight to listen to in the spectacular atrium. All crew were ... Read More
Chosen as value to visit Hawaiin islands.Amazed at the entertainment provided whilst we sailed for 6 days.to the islands and 6 days back to Los Angeles Amethyst trio were a delight to listen to in the spectacular atrium. All crew were friendly and courteous at all times in all settings. Tiki Dave was a great ukulele tutor making learning great fun . He was also greatly knowledgeable regarding the islands we were about to visit which made his talks very interesting and entertaining Catering was amazing in all restaurants Theatre shows were mostly very entertaining only one magician was a great disappointment ! The theatre was well situated and comfortable seating Cabins were well furnished and spacious with private balconies and kept very clean by the domestic staff as was the whole of the ship ! Captain kept us well informed of our sea voyage and weather conditions and speed of ship A report daily at 12 noon. All activities on board were fun to watch and to join in .....as one chose to do so or not. Formal dress evenings were well respected and most guests adhered to dressing up We couldn't recommend this cruise more for all adults . Read Less
Sail Date February 2020
We wanted to visit Hawaii, and at the same time, renew our wedding vows. We love sea days and this cruise had many. From the moment we came aboard we had a terrific experience. Now, truth be told, the Star is far from the pride of the ... Read More
We wanted to visit Hawaii, and at the same time, renew our wedding vows. We love sea days and this cruise had many. From the moment we came aboard we had a terrific experience. Now, truth be told, the Star is far from the pride of the Princess fleet. It is showing its age with rust lines all over, leaking ceilings in many places, older carpet in passageways, and so forth, but the crew worked hard to keep it as clean as possible and their attitude and smiling faces overcame any concerns about the ship. From the dining staff, to the entertainers and cabin staff, the crew was wonderful. Our vow renewal was everything we had hoped for and more, from the captain officiating to the rose petals scattered on our bed that night! Even though we had to skip Kauai because of the wind, the other stops were just fine their were shore excursions for everyone. We particularly liked the variety of entertainment around the ship, and the Piazza was our destination for several hours per day, just for the variety of entertainment and the great food in the International Cafe. Crooners Bar on Deck 7 was another favorite for us. Embarkation was fast and easy, and disembarkation was the fastest I have ever experienced. Bravo Princesss! Read Less
Sail Date February 2020
We were on the six day segment from Sydney to Adelaide. So the major issue with this cruise was the poor attitude and service from the staff. With the exclusion of the cabin stewards, the rest displayed attitudes ranging from ... Read More
We were on the six day segment from Sydney to Adelaide. So the major issue with this cruise was the poor attitude and service from the staff. With the exclusion of the cabin stewards, the rest displayed attitudes ranging from indifference to sometimes even hostility. None of the crew seemed to know much of anything about the ship, and seemed annoyed often to even be asked a question. I am not complaining about a single event, but rather a long string of them. This was our fifth cruise and second with Princess. By far it was the worst. Embarkation was smooth. I'll give them that. Shortly after boarding, there was a stand where you could purchase beverage packages. I wanted to purchase a soft drink package, but was told I could not because we were only onboard for 6 days. However, if I wanted to get the booze package that was perfectly alright. I asked for the manager to get an explanation, which basically only consisted of him saying that this was from the corporate office. I then said if its going to be like this I might not want to cruise with Princess in the future, to which he replied that it was OK with him...with a real attitude attached by the way. I had purchased casino credits online. I do this in order to budget for gambling. I expected to find a voucher in the room, but did not. So, I went to the casino to find out more information. The lady in the casino said she had no idea and directed me to the purser. I went to that desk only to be shuffled back to the casino. I eventually found someone, by the grace of God and luck, who knew something about this. This took at least an hour. So, lets look at this as a chain of events. First, the lady in the casino should have known SOMETHING. Secondly, if she did not, she should have offered to contact the front desk for me instead of shuffling me off. I felt more like a ping pong ball than a guest or customer. Wait staff in the buffet was hit or miss. One morning at breakfast we had been waiting for some water for nearly 10 minutes. There was no one to be seen. Out of frustration, I got up and got a jug of water myself...and would you be surprised to find out that two servers appeared within less than a minute to tell us we could not do that. POWs get better treatment...as they do not have to beg for water under Geneva convention. That was really what this cruise was all about...don't bother the staff, and if you do, expect some sort of unpleasant outcome...whether its being bounced around like a ping pong ball...or chastised for getting water...or told they don't care if you cruise with them again or not. Then, I wanted to find out about the laser shooting gallery. No one...out of half a dozen people I asked, knew where it was. I finally located it on my own, and it was locked up tight as a drum. I asked a security person if they knew anything about it or when it would open. They said no and then turned and left like I did not exist, without so much as an offer to call or look into it. Again, I returned to the customer service desk. There I asked to speak with a supervisor, and a fellow named Oggi came out to speak with me. Oggi was initially very defensive about the churlish nature of the crew, but eventually seemed to be receptive. I think he has heard it several times over. After speaking about the difference between customer service on this ship and others, we spoke about the shooting gallery and I was fairly surprised to find out it was closed on sea days. This makes no sense. There is not that much to do on the ship...so why only open it on days when there is something to do by going ashore? On to the dining...which was great at the Crown Grill, but atrocious at the buffet. The thing was disjointed with little to know continuity or logic about where to find stuff, except for the desserts and breads. The food was usually luke warm or cold. The only real vegetables would be at the Salad bar, Coffee was never hot. Now lest talk about the lobster bar. I fancied to treat myself to some grilled lobster. I LOVE lobster and did not think twice about paying extra for this. I am not sure how the chef was trained to cook lobster...but it was certainly not prepared in way I had ever experienced before. It had to have been soaked in salt, boiled in salt, grilled in salt, and rolled in some more salt for good measure. It was so bad I spit out the first bite. I decided not to complain and simply suck this one up because I knew that speaking with the staff would only get me more aggravated. I just wanted the cruise to be over by this point. The only good place to eat was the pizza place...which was fantastic. The service was great, the food was great, and it came out hot. The staff there should give training to the other crew about service. I don't expect to have my rear end kissed on a cruise. I think some people do. I do expect, and rightly, that the crew will be helpful and considerate...placing themselves in the shoes of others. That's just basic civility, which they are lacking. The whole experience with the crew made me very sad...because I always had positive feelings about Princess based on our prior cruise with them. I now have to take them out of the running for future travel because I simply don't want to be mad and aggravated when I vacation. Read Less
Sail Date February 2020
We chose this cruise because of the route from Sydney to Singapore, but it was terminated at Perth because of the Coronavirus. It was announced during a show in the theatre by the captain, whereas we understood the reason ,it had a ... Read More
We chose this cruise because of the route from Sydney to Singapore, but it was terminated at Perth because of the Coronavirus. It was announced during a show in the theatre by the captain, whereas we understood the reason ,it had a deflating effect on the rest of the cruise all the people we spoke to felt the same. One man said it was the most disastrous cruise ever, his wife said “ it was not that bad “ but that’s how my husband saw it , so much so he said he will not cruise again, for us it cannot compare to celebrity cruise line. We found the entertainment poor ,apart from the gymnastic performance , a violinist who was good, how they called the rest of the entertainment headliners, it beats me. The food was disappointing in the Main dinning room , we found the market place food disjointed wandering round looking for food, one man said to me there is no Continuation it doesn’t flow, I understood what he meant, the bacon and sausage were either under done or very well done, the people behind the counters, were so indifferent and did not make eye contact with you and begrudgingly did you a poached egg, why on earth were the omelette station not with the other eggs, the scrambled eggs very wet and unappetising or sliced you a piece of meat. The waiting staff in the market place were very helpful and pleasant, it’s a shame the counter staff were not of the same mind.The bar staff very friendly and helpful worked really hard , the ship was really clean and plenty of elevators. We found the cruise director scruffy looking ie shiny suit and not pressed , on night he had a button missing off his jacket. One last point I submitted that I was lactose free, they brought me the menu for tomorrow’s menu , but it was just plain veg no sauces for the meat or fish that I had, one night I had dry over cooked sea bass, very unappealing , they did make an effort with a Creme brûlée, but it was like rubber. If I can make sauces and make food tasty , I just wondered why I was not catered for by top chefs , my desserts were mainly fruit plates because of imagination. Read Less
Sail Date February 2020
We chose this cruise because it went around parts of Australia and the overall package seemed a really good deal to us. We hadn't cruised Princess before but had heard good reviews and that it was a step above RCI and just below ... Read More
We chose this cruise because it went around parts of Australia and the overall package seemed a really good deal to us. We hadn't cruised Princess before but had heard good reviews and that it was a step above RCI and just below Celebrity so we were really looking forward to it. We started in Sydney on 12th February, the staff were all friendly and smiley (except for the young lady who served us drinks in the bar as we got on! She really didn't want to serve us). The ship itself was a little bit like Ventura in as much as we quickly realised that you had to go to deck 7 to get anywhere but I found it didn't have the flow of Ventura. The shops were ok although overpriced, as are other lines, but we experienced extremely highly pressurised selling unfortunately. We found the entertainment poor overall, although the Fiero show was very good, and there was an extremely good vocalist Rietta Austin on board. Saw both her shows and her voice is magnificent, spoilt only by the "comedy" element she adds in - she really doesn't need that element to her show as her voice is outstanding and I would happily listen to her for an hour or so without the comic stuff (which I didn't like), other passengers I spoke to felt the same. The buffet was much the same as other lines, slightly better organised as waiters came and served your drinks as you sat down, which we found much better than P&O where, in the main, you get your own. The bakery was excellent and I found myself eating rolls and Danish pastries where I wouldn't normally bother! Otherwise we found the food choice and quality not to be as good as P&O or RCI. MAJOR problem for us was not having a kettle to make our own tea and coffee - especially when the jet lag meant we were waking at 3a.m and wanted a cuppa. Ringing and waiting hour 20 mins - half an hr for room service just didn't cut it for us. Also, quite often we couldn't get an answer from room service so that was irritating. We did like the fact that the Entertainment director Andrew held an all denominations church service with hymns and a little talk and was really good, we thoroughly enjoyed that. Service from staff was mixed, our dining room waiters were very nice, but elsewhere (like the coffee lounge) staff weren't very happy at all :-( Sadly our cruise was cut short due to health concerns in Malaysia and we terminated in Fremantle, I have no problem with that as it can't be helped with this Coronavirus business and Princess were looking out for our health and well being. They have said we'll get 50% of our cruise fare back (been back a week and still waiting, apparently it will be at least 10th March before we see any money back) and also 50% off a future cruise with them as long as it's to the same value and we take it before Feb 21st next year!! This last fact of cruise cut short etc has had no impact on my opinions of Princess - some things can't be helped and are no ones fault. IMO P&O and RCI are FAR superior in all aspects apart from waiters fetching drinks in buffet Read Less
Sail Date February 2020
A beautiful ship. Service is the reason we come back for Princess even some not smile, why fuss about little things. Usually February is the best time to cruise Australia, but this year we experienced rain, wind, rough sea, etc.. ... Read More
A beautiful ship. Service is the reason we come back for Princess even some not smile, why fuss about little things. Usually February is the best time to cruise Australia, but this year we experienced rain, wind, rough sea, etc.. Bristol Sur La Mer offered good food but in the wrong location. A partition Is needed to seperate the restaurant and the passengers traffic. Harmony Chinese restaurant is quite disappointed. Food looks good but bland. Our cabin steward is friendly and always greet his guests. Thank you for keeping our room clean. Guests performance always touching and fun to watch. Buffet not much variety but you won’t get hungry. Soup need to be improved. Entertainment is far too loud to enjoy. Finally enjoy the fountain show which we missed on Regal Princess because of the strong wind. We missed the older ship’s promenade deck which you can have a pleasant walk around and enjoy the breeze. Overall a nice cruise. Read Less
Sail Date February 2020
We did a six night Sydney to Adelaide cruise, via Hobart and Melbourne. The ship is beautiful and still fairly new so everything was lovely. Our cabin E707 mini suite was a good size with bath. Two flat screen TVs, balcony was adequate ... Read More
We did a six night Sydney to Adelaide cruise, via Hobart and Melbourne. The ship is beautiful and still fairly new so everything was lovely. Our cabin E707 mini suite was a good size with bath. Two flat screen TVs, balcony was adequate but not large, just standard size and was umcovered. Our friends were also in a mini suite M428 on deck 15 and they had a large covered balcony so do your research. We both received free upgrades from standard balcony to mini suite so we were very happy. As we travelled with friends we did not attend any of the production shows. We did use the MDR mostly, with good service and nice food. We used Crown Grill, which was delicious and heaps of food $35 per head. Service was good although the waiter had several tables so he was really running between tables. We also ate at the French La Mer which was also delicious and $35 a head. One lunch we had burgers and noodles from near the pool area. Noodles were good but burger was just ok. We had dessert once in the buffet, we didn't eat any proper meals here. It was very crowded with queues waiting to go in whenever we went there so we avoided the buffet. The ship has sinks outside the buffet so people have to wash their hands, which is excellent. I really like how Princess is in Australian dollars when cruising from here, very easy for us. The laundries are on most floors and they are excellent with several machines. I only used the iron, but the space was clean and there was no waiting. The champagne waterfall was a fun night, formal night. Lots of people dressed up, lots of tuxedos. It was beautiful. We did our own thing in the ports, hired a car in Hobart and caught the 109 bus into Melbourne and went to the Victoria Markets. Read Less
Sail Date February 2020
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