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Cruise Ratings
7,393
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709
Sail Date: July 2018
The standard cruise which after doing 6 cruises I expected but when in the dining room and ordering wine off the menu there were several bottles that were not available. The beer menu was average and even some beers not available. Princess ... Read More
The standard cruise which after doing 6 cruises I expected but when in the dining room and ordering wine off the menu there were several bottles that were not available. The beer menu was average and even some beers not available. Princess needs to get with the times and expand their beer list into proper craft beer from other countries. I realize it is difficult to appease all patrons but as they have 6 American beers on board Im pretty sure that they could make space for 2 craft beers from Australia or America or even some European beers. Apart from that cruise was fine and everything that I expected occurred. We had 2 birthdays on board and the Entertainment Director was kind enough to give my daughter who was turning 19, 2 bottles of champagne and the Head of Dining was kind enough to put aside 2 tables for breakfast for us so we can have a champagne breakfast. Read Less
1 Helpful Vote
Sail Date: July 2018
I booked an 11 day land and sea journey with princess because I was told great things about this adventure. But no one told me it was designed for 55+ Spent a ton of money on this adventure and dissatisfied. 7 days on a cruise ... Read More
I booked an 11 day land and sea journey with princess because I was told great things about this adventure. But no one told me it was designed for 55+ Spent a ton of money on this adventure and dissatisfied. 7 days on a cruise and there were 2 yes 2 fun acts / shows in 7 days. A comedy act one night and a newlywed game... 7 days and this was it. The excursions were great when we got off the ship but spent 2500 on this as well. One my husband and I were looking forward to was the helicopter mad dog sledding, when we got off the ship they told us it was canceled and I needed to find something else to do!! What? Meantime there was a helicopter ride to the top of a glacier not offered to us but instead we had to find this out on our own as we were walking through the town? Casual dinning? No one was happy here either? Fun? How are you.... small talk nope! One place to get coffe / tea / water was in the buffet? No juice. Unless you were dusting down then it was free and only at the table. So expensive and not entertaining. Read Less
1 Helpful Vote
Sail Date: July 2018
We chose this cruise line as we heard it was one of the best for an Alaskan adventure and I read that the food was excellent. Alaska was AMAZING! It didn’t matter what cruise ship you were on to see the majestic beauty of this ... Read More
We chose this cruise line as we heard it was one of the best for an Alaskan adventure and I read that the food was excellent. Alaska was AMAZING! It didn’t matter what cruise ship you were on to see the majestic beauty of this state. However, when you pay a lot of money for a cruise, you expect certain things. Let’s start with the embarkation process...it was top notch. Seamless and super easy to check in and get on board. Our stateroom was smaller than I have previously had but our balcony is where we spent most of our time. Our room was clean, we had a lot of closet space and the bed was super comfy. The food was not what I was expecting, how it won Food and Wine in 2011 is beyond me. The dining room wasn’t awful, it wasn’t great but not awful, but sometimes, you just don’t have time to sit for dinner for 90 minutes each sitting. The buffet was absolutely GROSS. I’d rather eat at my daughters college dorm than on this ships buffet. The extra food options like the cafe, pizza place or the hamburger stand were not worth writing home about either. Stale buns that were hard as rocks and very bland pizza. Now, for entertainment...we didn’t see much as far as theater shows, but they didn’t have anything to see that was advertised or showcased well. They had a comedian who was pretty funny, some musicians who were decent. Their main area for live entertainment called “The Piazza” was so small, it couldn’t fit anyone so you were crowded and stuffed like sardines for anything showcased there. As for excursions...phenomenal! The tour desk did a great job at handling last minute changes and such. Getting off board and onboard again was also very easy. Would I go on this trip again, yes...just not on Princess Cruise Lines. Read Less
5 Helpful Votes
Sail Date: July 2018
My wife & I have cruised 40+ times (mostly Disney, RCCL, NCL) and this was our 3rd time to Alaska and only 2nd time on a Princess cruise ship. Celebrated 39th wedding anniversary and the Emerald Princess was absolutely wonderful. From ... Read More
My wife & I have cruised 40+ times (mostly Disney, RCCL, NCL) and this was our 3rd time to Alaska and only 2nd time on a Princess cruise ship. Celebrated 39th wedding anniversary and the Emerald Princess was absolutely wonderful. From the overall daily itinerary to the Alaskan excursions at these ports (Ketchikan, Juneau, Skagway, & Victoria) to the quality of food offerings to the cleanliness of our cabin & finally to the service from all Princess employees. My grade is an A overall!! Just returned today (July 8th) and this review needed to be sent asap for those families planning on taking this cruise before summer is over. Weather??? Perfect....sunny with temps as low as 55 degrees while viewing glaciers to a high of 82 degrees while in Juneau, AK. a) excursions-so many to choose from seeing whales, killer whales, bears, bald eagles, dog sledding, etc. With boats, charter buses, trains, and even bicycles taking you to your desired spots. b) cabins-we began with an inside stateroom & was upgraded for free to an outside stateroom. But just a week prior to our planned trip on July 1st, Princess called us & asked if we wanted to upgrade ($149/per) to a balcony. We said YES! So glad we did because we were given a large spacious room located forward on the Port side next to the stairwell & elevator. Perfect location to get to & from places on the ship. And not a sound was heard from people walking outside our room down the hall or the sound of the "elevator bell". 3) dining-we are not a big fan of buffets, so we ate at the dining room & took advantage of the specials provided at the specialty restaurants (Crown, Salty Dog, & Share restaurants). We ate at the late seating (7:45pm) which was perfect. Plus, all the offerings were simply delicious! In addition, Pizza, burgers, fries, tacos, etc were offered poolside if one wanted to eat between meals. Lots of healthy items were available too. 4) entertainment-excellent; musical show, comedian were top notch. Loved the "movies under the stars" poolside. 5) Embarkation & Disembarkation was "super easy & super fast"! We had to catch an early flight home so we walked off at 7:30am today. No problems whatsoever. 6) I read past reviews about the "rudeness" of the Princess staff....Sorry, but we had absolutely NO PROBLEMS with anyone on our ship. In fact, they were helpful, friendly, and even went out of their way to converse with us when time allowed them to do so. We ended getting hugs from several of the staff members on the Princess. That only happened to us on the Disney ships. 7) Cleanliness-cabin, restrooms, restaurants, pool area, fitness center, etc "SPOTLESS" Want me to criticize? Had to think about this for a bit. Hmmm a) seats in the Princess Theater were tight (but only If you weighed > 275 pounds) b) casino was closed on the last day of cruise since we stopped at Victoria, B.C. and there's a Canadian law that prohibits casinos to be open 6 hours prior to landing in port. That's all we found on the negative side. Sorry to disappoint you, Debbie Downers. Great value for our money. Again, we give an overall Grade of A Read Less
2 Helpful Votes
Sail Date: July 2018
The service on the Emerald Princess was exceptional. Our cabin was clean and well kept. We enjoyed the food and entertainment throughout the entire week. There was plenty of variety of foods and venues of service. We choice anytime ... Read More
The service on the Emerald Princess was exceptional. Our cabin was clean and well kept. We enjoyed the food and entertainment throughout the entire week. There was plenty of variety of foods and venues of service. We choice anytime dining and made reservations to accommodate our schedule for the day. The quality and service of food was exceptional. The buffet breakfast, lunch and dinner had plenty of variety of food. We had gone to comedy shows, theatre productions and karaoke in the bar during the evenings at sea. We were very satisfied with the entertainment venues. We were lucky to have great weather to enjoy all ports of call. Every port had something to offer. We toured the beautiful Ketchikan port. There was plenty of shopping and things to see. Skagway's train ride is not to be missed. There is a tram in Juneau in which you can hike in Mont Roberts for $30 usd. We enjoyed the sites of Seattle and Victoria. We took a tour of the city in Victoria to accommodate the short time in port. Read Less
3 Helpful Votes
Sail Date: June 2018
We sailed to Alaska on the Golden Princess with my husband's family for his dad's 80th birthday. There are a few things Princess did right - embarkation and disembarkation were easy and very well organized. Transfers to the excursions ... Read More
We sailed to Alaska on the Golden Princess with my husband's family for his dad's 80th birthday. There are a few things Princess did right - embarkation and disembarkation were easy and very well organized. Transfers to the excursions were excellent as well. All were on time and very professional. We were in a mini-suite with balcony. It was somewhat dated but fine. The beds were super comfortable. Melvin, our cabin steward, was friendly and kept our cabin fresh and clean. There were enough issues on the ship, however, that would keep me from sailing again on Princess. I agree with other reviews that parts of the ship had a strong sewer like smell. I felt fortunate that it was not near our cabin and we avoided the areas that smelled as best as we could. They obviously know about this problem but seem to have no solution for it. I also thought the food in the main dining rooms was mediocre at best. Service was slow and I got very tired of sitting at dinner for over 2 hours. Food was better in the specialty restaurants. Many of the machines in the work out room did not work and there were no personnel in there to fix them or indicate that they were not working. The only water available in the work out room was from a drinking fountain that did not work. This is ridiculous. Could they not spring for a cooler and paper cups to keep people hydrated while working out? They also said that bottled water would be available to purchase prior to leaving on excursions. We only saw this on the first day. This all was very frustrating as water from the tap tasted terrible. My biggest complaint and what would keep me from every sailing Princess again was the price of internet. My daughter was enrolled in 2 college online courses while on the cruise so we had no choice but to keep her connected and purchase internet access. Princess charges by the minute and it is very expensive and the connection slow which ate up the minutes quickly. We spend over $500 in internet charges. This is contrary to Norwegian and Royal Caribbean which charge $25 and $15 respectively per day for unlimited internet. Our circumstance for needing internet daily may have been unusual but compared to other cruise lines, it felt wrong to pay that much. Alaska was beautiful and the issues did not ruin the trip but I would not choose to travel this way again. Read Less
2 Helpful Votes
Sail Date: June 2018
I was a little nervous about taking this cruise after reading some of the reviews but I am happy to say that I had an enjoyable trip. Yes, the boat is old, but that is what I was expecting and it was still fine in every way. We ... Read More
I was a little nervous about taking this cruise after reading some of the reviews but I am happy to say that I had an enjoyable trip. Yes, the boat is old, but that is what I was expecting and it was still fine in every way. We didn’t have many issues on board. I did not see any of the leaking and buckets in previous reviews. I did smell sewage in one section of the boat in the same spot every time on deck 7 on my way to the Explorer lounge. Embarkation and Disembarkation was a breeze. No issues here. I saw most of the entertainment shows and especially loved the comedian that performed on 2 different nights. I also attended some of the onboard activities relating to trivia which were always fun. I really enjoyed the food in the main dining room, Donatello, and our wait staff was great. I had dinner in both specialty restaurants, the Crown Grille being much better than Sabatini’s in both food and service. The international café had good food as well. We had a mini-suite with 3 adults in the room. There was ample storage for all of us as well as enough space. The water pressure was great in our shower, which I was not expecting. However, they provide shampoo/conditioner all in one, which I find annoying and will not use. We had no issues with our room and our cabin steward was awesome. I also did not feel pressure on this ship to buy anything nor was it really mentioned. I never used the gym, but did go to the spa twice. I got a Swedish massage, which was just ok, and also got a keratin hair treatment as it was on sale during an at sea day. Loved the hair treatment. I didn’t use any of the pools or hot tubs either, so no comment on those. I only had the soda package, but I found that the drinks/coffee was not that expensive al carte. We took Princess excursions at each port, which were good. I would have hoped the disembarkation was more organized as in you meet with your group and then all leave the ship together before the general passengers disembarked. However, it was just a free-for-all to get off the ship and find where you excursion was meeting off the boat. Now for the not so great things: 1) Wireless internet – what a mess and waste of money this was. It was VERY slow or did not work at all. I spent most of my time trying to get things to load then actually doing things. Princess really needs to up their game in this area as I have been on other cruise lines with much better service. 2) Horizon Court buffet – this needs help. The food selection here is terrible and it definitely falls far below what I have seen on other ships, which is why I ate in the main dining room most nights. 3) Sabatini’s – this was also a waste of money. I would have preferred eating in the main dining room instead of going to this specialty restaurant. The food was not all that good nor the selection of options. Also, the bread in the main dining room was much better than this place, which seems strange!! The décor also needs some work. 4) Galley tour – not sure what this was, but all we did was walk through in a line with no narration some parts of the kitchen. Waste of time. Overall, we had a great trip. Enjoyed the ports as well as the glacier cursing at Glacier Bay and College Fjord. I would never say never on going on Princess again if the price and itinerary was right, however it would not be my first choice as I had a better cruise on Celebrity in the past. Lastly, we did the 3-day land portion after our cruise. I found that Princess handled everything smoothly and everything ran like clockwork with our luggage and transports to each place. No issues there and that was an enjoyable trip as well! Read Less
2 Helpful Votes
Sail Date: June 2018
Golden princess was awesome! We were cautiously optimistic after reading some of the reviews, and have decided that some people (critics) will just never be happy. This is an older ship and for the most part beautifully maintained. ... Read More
Golden princess was awesome! We were cautiously optimistic after reading some of the reviews, and have decided that some people (critics) will just never be happy. This is an older ship and for the most part beautifully maintained. Exterior windows were not as clean as we would’ve liked, but that is also a never ending job. It will never be in perfect condition people! If you are expecting that, you need to pay a lot more for a new cruise ship. The food was awesome; always something for everyone. Lots of seafood selections, pepper steak, filet, pork and chicken, all very well prepared. We are very selective and gourmet cooks so we are pretty critical. We did the anytime dining and had no trouble being seated within 10 minutes. Loved the international café. Only complaint is the coffee is very weak, (we are dark roast snobs) so sometimes we paid extra for good coffee and expresso. We also took instant Starbucks French Roast packets to add since we had read about the weak coffee online. I like real cream which is served with room service, also in the dining room and the international café but only milk at the Horizon buffet. Very nice wine selection at the wine bar and they serve it in Riedel wine glasses. ☺️ The staff was awesome, the Cruise director was entertaining, and the captain was wonderful. When we went to see glaciers, our captain did 360’s several times, so no matter where you were on the ship you could see the glaciers up close. The other cruise lines ships just sat in the same place! We stayed at the Pan Pacific Hotel in Vancouver at the start of our trip, which was first class. They stored our luggage the day we arrived which allowed us to sightsee, and took our luggage directly to the ship the next afternoon. We took the helicopter trip to the top of Mendenhall glacier and hiked on the ice for about 30 minutes, which was a highlight of the trip. We did a river boat trip to the bald Eagle preserve, which was not as relaxing as we were planning (due to the boat driver speed racing) but we saw beautiful scenery and eagles. The weather for the week was incredible; between 60 and 80° all week long with lots of sunshine. We chose this cruise because of the itinerary, great price for a balcony cabin, and reputation of Princess cruise line. It was everything we expected and then some! Read Less
Sail Date: June 2018
This cruise was a multi-generational family gathering for my parents' wedding anniversary. We were on the Golden Princess, sailing northbound, at the end of June and also did a 3 day land tour at the end of the trip. I had been worried ... Read More
This cruise was a multi-generational family gathering for my parents' wedding anniversary. We were on the Golden Princess, sailing northbound, at the end of June and also did a 3 day land tour at the end of the trip. I had been worried about the condition of the ship based on previous reviews. Is this the newest ship with every bell and whistle (like the water slides our kids could see on the Norwegian Bliss)? No, it isn't. But we enjoyed the ship - we had a mini-suite with balcony, which I would highly recommend for Alaska. I did not notice any bad smells during our trip, and only saw one or two small leaks which were quickly fixed. The staff was very welcoming and warm - I thought the customer service was outstanding. Highlights: - We stayed at the Westin Bayshore in Vancouver, which is in a really good location. I would stay in this hotel again if I went to Vancouver on my own. - This is not under the control of Princess, but we had fantastic weather throughout the cruise portion of the trip. We spent a lot of time on our balcony and out on the decks. - We found the food delicious throughout the ship (we did Anytime dining). The desserts were especially good. - All of our excursions were wonderful. I especially would recommend the Beach Bonfire and Wildlife Safari in Ketchikan. - Princess did a great job in the coordination of the land tour portion, moving our luggage from place to place. That was very smooth and efficient. We really liked the Princess Mt. McKinley lodge and wished we could stay there longer. Room for improvement: - The embarkation process was well-managed but we weren't prepared to go through customs and then have to sit and wait in a holding room for a lengthy time. Next cruise I would wait and try to board closer to departure time. - Not sure why the World Cup couldn't have been shown on at least one TV on the ship. - The reservation system for the specialty restaurants was frustrating. Once we were on the ship, we couldn't get into either Sabatinis or the Crown Grill. Our family did have a pre-booked reservation at Sabatinis (and it was delicious). We tried to walk into the Crown Grill several times, and despite seeing multiple empty tables, the host indicated they had no room. He was one of the only rude people we encountered on the trip. - My brother-in-law pre-paid for one of the internet packages. He found it challenging to access the internet at times and not sure he used all of his minutes. - We had a horrible bus driver on the drive between the Mt. McKinley Lodge and Anchorage. She literally would not stop talking - and it mostly was about her personal life and not Alaska. We did have 3 kids on the trip with us. They did not use the kids' club (one was too old for the younger kids' club and didn't have a lot of interest in the teen club) but had a great time playing basketball, swimming, and watching the movies. There were a decent number of kids on the cruise but I'm sure not as many as on some cruise lines. Overall, this was an amazing trip for everyone in our group. I would cruise with Princess again in the future and hope to get back to Alaska someday. Read Less
1 Helpful Vote
Sail Date: June 2018
Did land tour 3 days prior to the ship. Land tour was very busy the big event..Denali could not be seen, but a lot of other animals were seen and the scenery is breathtaking. Ship is older but everything worked fine the food was very ... Read More
Did land tour 3 days prior to the ship. Land tour was very busy the big event..Denali could not be seen, but a lot of other animals were seen and the scenery is breathtaking. Ship is older but everything worked fine the food was very good, as we all expected. The entertaiment in the theater was the singers and dancers and one man singer so nothing much but the entertainment around the ship was good, it just seemed that the entertaiment stopped too early. Casino was good to me, but the casino was pretty empty all the time, the bar at the casino had no TV, so no sports at the casino maybe this was the problem. The majority of the guests are over 55.. Room was fine and again - no towel animals, I keep expecting them, but to no avail..they are discontinued. The ports were great, July 4th in Juneau the parade was fun and entertaining. On the days at sea gong through the glacier the naturalist needed to be on the PA, heard some but not all. Read Less
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