Spent far too much time and energy planning this cruise and cruise tour. The web site and app. is not user friendly and response time is hit and miss likely causing us to book our next cruise with another company. Otherwise I would have rated this cruise a solid 4, maybe even 5.
However, The logisistics and on board and on land service was excellent at all levels. This was our 2nd Alaska ...
This was our 10th cruise, first on HAL and first to Alaska. We are active 60+ "young adults". We traveled with my brother and his wife. Their first time on HAL and in Alaska. Trip started at Anchorage airport with bus to Westmark Hotel for a night. Would not stay there again. Think Motel 6. HAL should be ashamed to put customers up there. Next day took a bus to McKinley Resort Chalet at Denali. ...
There's a lot of things that made this entire experience not enjoyable from the beginning. Dealing with customer service is almost nonexistent. They do not reply to emails, when you cancel things on their website there's no way to tell if you're due reimbursement, where it goes, and their methodology for giving onboard credit versus a refund and when they issue is vague at best. We were due ...
My husband and I had cruised Alaska in 2019. We enjoyed it so much that we decided to go again, but to do a land/sea tour. Holland American seem to have the best reputation for this. The land tour was great. But Holland America should be ashamed to put their guest in one of their motels, The Westmart in Anchorage that they use for their one night stay was dirty. The hotel was in need of updating ...
Wanted a great experience to Alaska after 9 Caribbean cruises with various cruise lines. Chose Princess and invited 6 first time cruisers to come with my wife and I. Princess transfers, Princess plus package, balcony rooms, and shore excursions all through Princess. I thought choosing Princess would be nicer than other Cruise lines, it isn't. Transfers on and off ship smooth, embarkation was ...
We chose Princess for Alaska because we wanted to do land and sea; Denali and Glacier Bay National Park. Princess was impressively responsive in regards to assisting after flights got canceled.We had a mini suite room onboard and it was definitely the best cabin we have ever had - spacious with a beautiful balcony, which you 100% want for an Alaskan cruise if you can at all swing it.
On the ...
So Alaska was beautiful. It was amazing. Our original trip was supposed to happen in June of 2022. Our family members had just gotten off of the same cruise on the same ship. They had a great time. Days before our trip was supposed to happen, we received an email that the entire trip (land and sea) was cancelled due to crew shortages. We were a little confused since our family members had just ...
Wanted to do the Alaskan itinerary and chose Princess because they have such a huge stake in Alaska. This was also our 4th cruise with Princess and had a pretty good experience in the past. We stayed in 4 different properties over the 5 day land tour, which was a little tiring, but we knew that going into the trip. All of the coach drivers were amazing! The pre-arranged land excursions were ...
My wife and I really enjoy cruising. We have done this itinerary in 2008 and joined friends again. We did 4 days into Alaska staying at the Princess lodges around Denali which are very nice.
Take the train (Princess sightseeing car) from Denali to Whitter and board the ship. The ship is older and dated, worn. the service is very good , food is very good, dining offerings are very ...
We chose a Princess cruise thinking we were selecting a top shelf experience. Sadly, the cruise experience was less than we were hoping for.
On a positive note, the highlight of the cruise was the on-board staff. They were kind and gracious at every interaction.
The ship itself was mostly tired and showing its age despite a recent retrofit. A bright spot was the fitness center. it ...