We booked the Ocean Navigator 9-night Great Lakes cruise from Toronto to Chicago (Milwaukee, actually) scheduled to embark on Thursday, May 25th from Toronto.
During Thursday afternoon check-in at the pre-cruise hotel in Toronto, we were told transfer to the ship would take us to the dock in Port Colborne, Canada, not the dock in Toronto. This was a result of the Ocean Navigator having ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thank you for leaving feedback. We regret to hear that your experience on Ocean Navigator was not what you expected, and we apologize for the unprecedented mechanical problems. We will pass...
We had a wonderful cruise this spring on the Empress in Washington and Oregon, and were excited to rejoin American Queen in Toronto. Unfortunately, the Toronto to Chicago cruise disappointed us in so many ways.
The pre-cruise hotel check-in was chaos. There was only one person there who seemed to know what was required, and he turned away many people who had not brought the proper documents ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi KCFlyer! Thank you for taking the time to leave a review. We are disappointed to hear that you did not have a great experience. We will pass along your comments to the crew....
Hmmm, hard to know where to begin.
Embarkation was 2 hours late, we were told a mishap on the locks leading into Lake Ontario caused the ship to be delayed. Okay, I'll buy that one.
The ship was 2 hours late going through the Welland Canal, and then another half hour delayed due to a medical issue with an elderly passenger. The Captain insisted on leaving Port Colborne on time, even though ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi Jim12345! Thank you for taking the time to leave us a review. We are disappointed to hear about embarkation, delays, the excursions, the situation with the entertainer, and the bus ride to...