Memphis Cruise Reviews

We took a Mississippi River cruise on American Cruise Lines Oct. 3-10. It definately had the price tag of a luxury cruise but unfortunately fell very short. The worst thing was there was Legionella in the water (employees said this was a known issue prior to our departure). We were a group of 11, 8 of us got sick. There was also dreadful mold in the showers which we asked to have cleaned. The ...

The American Queen was unorganised, some of the staff did not know what to do, shortage of staff in dining room, so bad we used the buffet like lots of other guests . The ldea looks good but it's not up to standard, we fought hard for a full refund receiving £1000 only. I can't think of anything good to say. The most expensive mistake we have ever made as we have traveled the world with several ...

We sailed Oct 2022. We were looking forward to MSY - MEM. The line can’t control the river. The day before we were supposed to fly to MSY, we were notified they couldn’t sail south of MEM because the river levels were too low so we needed to change our flight reservations to MEM. We were promised a refund for any change fees w/in 4 - 6 weeks. Fortunately, our Tours By Locals day trip and our ...

I was on the American Jazz from Nashville to Memphis from July 9-July 17. This cruise has been disappointing from day one. My wife and I took the precruise package and stayed at the Marriott with tickets for the Grand Ole Oprey. We were supposed to meet in the lobby at 5:00 for hor d’erves and cocktails. There was none. When we arrived at the lobby we were rushed onto the bus only to sit and wait ...

Having very little knowledge of the South and never having been on a river cruise, I fell for the slick promos American Cruise lines produced, where. Five star cruise was promised . Ha! The suite was nice (new ship) but the food was mundane at best , inedible at times and often not what was described on the menu.. I compare the caviar , lobster and filet on Sea Dream to the meatloaf , raw ...

I have emailed, left a note on the website, spoken to escalated customer service rep and requested a call from Mr Waggoner to discuss the MAJOR problems on the cruise. Staff on board were wonderful but woefully understaffed. Dining room normally has 16 servers-only six! Food ALWAYS cold-soups always tepid at best. One stop (can’t call it a port) not planned, had NO services! We needed ...

Wanted a history cruise of Mississippi.... Went on Viking Volga River Russia, Seabourn to Alaska both 4 to 5 STARS American Cruise lines a poor 5th Food and entertainment totally inadequate and poor Staff new and helpful and truing but with what they are given cannot' perform We booked last year and our cruise was cancel due to COVID ACL offered a 50% REFUND OR a credit for the same ...

This was a very dull and boring cruise. The ship was fairly new so staterooms were nice and food was excellent but the staff failed to responsibly handle my bag and I never received it during my cruise. It disappeared on a two block bus shuttle to the dock so I believe someone handling it stole it. I wasn’t able to keep my bag with me for the ride to the dock so it was my carryon containing ...

I chose this cruise because it had always been a dream of mine to cruise the Mississippi on a sternwheeler. I made it specific to my on-line discount travel clearinghouse that it had always been my dream. Firstly, American Queen failed to disclose the condition of the ship even though they had advance notice that the sternwheel had fallen off on a previous itinerary. This notice had been shared ...

We selected this cruise as we were traveling with 2 other couples who live on our street. This is not the best of the ships in this line but selected as one couple needed a lower cost cruise. Rooms small and cramped and flooded during rains. Employees who work hard were up at 5am pushing rainwater off deck, but the problem, aside from the noise, was that water was pushed inside the ...