Southampton Cruise Reviews

Was looking forward to this Alaskan inner passage cruise with 4 stops scheduled. Just before sailing, we were emailed that one full-day stop (Ketchikan) would be canceled. A short 4-hour stop substituted (Icy Strait Point). What really happened? They had to cancel that substitute stop as well AND didn't make it to Juneau in time to have any excursions there. Engine trouble. But I've now read other ...

The management lied and said the ship would go under routine maintenance during the cruise and would not cause any major problems- well missing shore excursions because we never arrived on time is a MAJOR problem. The true reason was the main engine was down and we ran on backup engines- this was the first cruise that I saved a lifetime to take. However, the crew was nice and friendly. I upgraded ...

We took this cruise to celebrate our 50th wedding anniversary. We had also booked 4 shore excursions and were very much looking forward to these events but the booking went from bad to worse. From the time we booked and paid in full for the trip, we received at least 4 itinerary changes due to a supposed technical issue with the ship engines that would not allow the ship to operate at full ...

Princess was advised by our travel agent. This ship should have never been booked. We were told of "scheduled Maintenance on the ship in April." How can you have "scheduled maintenance" during a cruise? Very PREMEDITATED. Take customers payments and use a ship that is not suitable to sail. Changed a major port (Ketchikan) then eliminated the substitute port (Icy Point). Arrived in ...

I chose this cruise because a friend suggested it. It was my first cruise. I was so excited to go! Until the itinerary changes. Over and over. We got an email saying that the ship had maintenance issues which caused the ship to move extremely slow. So Princess had to change the itinerary/arriving late and also canceled a port. We only had 1 full day in a port to experience Alaska. Princess knew ...

I’m on the Crown Princess now 5-23-2022 to Alaska and the itinerary gets changed daily because the ship can not maintain speed. We might end the cruise with zero excursions and this is a once in a lifetime cruise. Unacceptable and service is terrible because they knew this was a problem before we boarded! DO NOT BOOK YHIS SHIP! Juneau arrival for Whale watching plan was 4:00 and we will arrive ...

Our reason for choosing this cruise was Glacier Bay and it did not disappoint. The rest of the cruise had some serious disappointment. Dining: The dining rooms had very good food, but the time to get your meals was unbelievably long. We had to spend a couple hours anytime we wanted to have formal dining. Portions were quite small, I always ordered two entrees and didn't hesitate to try new ...

After filling out the survey from Princess, I chose not write a public review immediately in hopes that Princess would reach out to me with a response. They are well aware of what my husband and I personally experienced and I wanted to give them the opportunity to compensate us for the inconveniences suffered on this unsuitable to sale ship we were sent on. This has not happened. Because I ...

We wanted to see the Norwegian Fjords and thought the cruise sold as a Norwegian Fjord cruise would allow us to do that. What we got was a Norwegian coastal cruise with zero scenic fjords seen during the entire trip. After a first stop at Stavanger we were due to go to Olden and cruise by the scenic Fjords. Due to winds of 50 mph the Captain advised that we could not enter the Fjords and visit ...

Recently my wife and I took a 28-day cruise from Southampton to San Francisco. Covid-19 dogged the entire 9,615 nautical miles of the voyage. Our troubles began even before we boarded Queen Elizabeth. Cunard demanded a certified negative antigen test dated no more than 24 hours before boarding. That meant finding a provider open on a Sunday – which we did eventually at a cost of £70. Not once ...