9 Helpful Votes
Sail Date: October 2017
Wanted to visit PNG. Wouldnt go again. Ship is very old and a number of cabins flooded which meant people had to be moved. Some of the children were very badly behaved bombing and jumping in the pool which made it impossible to swim. ... Read More
Wanted to visit PNG. Wouldnt go again. Ship is very old and a number of cabins flooded which meant people had to be moved. Some of the children were very badly behaved bombing and jumping in the pool which made it impossible to swim. Kids running around through the public rooms. the Youth controller did her best but she couldnt be everywhere. Salt Restaurant was very expensive and then you had to pay again if you wanted shellfish or crayfish. Disembarkation was chaotic and people had to wait for up to an hour and a half to collect their duty free alcohol. The organisation of disembarkment for shore tours was hopeless and conducted by people wearing red tshirts who were curt and unhelpful. Drinks were very expensive compared to other cruise lines. The cabin stewards were helpful and so were the dining room staff. The Pantry is basically food court quality. Read Less
6 Helpful Votes
Sail Date: October 2017
We choose our cruises for the availability of when we want/can cruise and also very importantly, the destination. My brother had previously sailed on the Eden and had a wonderful experience on their first ever cruise, so I had no qualms ... Read More
We choose our cruises for the availability of when we want/can cruise and also very importantly, the destination. My brother had previously sailed on the Eden and had a wonderful experience on their first ever cruise, so I had no qualms about sailing on her, even after the negatives I had read on this site and Facebook. We do like our privacy and time on our own so we chose a suite for our accommodation, the fact that P&O are a cheaper cruise line than others we have cruised with, we were able to afford the extra for our suite, the suite amenities were excellent, the perks included; free laundry, room service breakfast, separate dressing room with ample cupboard space, priority embarking, disembarking and tenders. We ate in all of the restaurants except for Salt and enjoyed every morsel we ate. The Waterfront had a good selection and we always found something that appealed, we ate there for breakfast and lunch on most sea days. We also ate in the Pantry, but not as often although what we did eat there we couldn't fault, when we did choose to eat at the Pantry we usually took our meals back to our cabin and ate them there, I think seating can be a problem there during peak times. Salt Grill had very tasty burgers, hot dogs, pizza and my husband scoffed a whole bucket of prawns to himself, all for a nominal fee. Both speciality restaurants served gourmet food and the service was excellent, both menu's changed half way through the cruise. It is a good idea to book all your restaurants at the beginning of the cruise, quite a few people who didn't book were turned away during the cruise as the Waterfront was booked out. On the first day we went straight to the Monkey Bar and booked for the whole cruise. Plenty of on board activities, we participated in a few Trivia contests, Bingo and had a dabble in the Casino, the duty free shopping was also good, they had daily sales on watches, hand bags, wallets, jewellery, perfume and makeup. For the first time on a cruise I utilised the Spa, having my eyebrows and eyelashes tinted, waxing and a hair treatment. All of these services were excellent and a very reasonable price, although I did choose to go on days when they had discounts. All of the public areas, bars and seating areas were lovely, we found all of the bar staff to be friendly and we never ever waited more than a few minutes to be served. Entertainment was very good, we didn't go to all of the shows as some didn't appeal, but what did see was very entertaining. All of the ports we visited were amazing, we did the Alotau Cultural Festival in the morning and then my husband went on the Milne Bay WW2 tour in the afternoon. Kitava is a beautiful untouched island, no actual tours but the locals take you across to the smaller island on their sail boats, or you can take a walking tour to the skull caves. In Rabaul we did the half day Volcanic tour and it was fantastic, it included a visit to the Volcano Observatory, perched high on a hill where you get a fantastic view of the port and the Eden, it also takes you to the base of the volcano that blew in 1994, it is acutally a Caldera (super volcano). We didn't do a tour on Gizo, we had originally booked the Sanbis Resort tour but it was cancelled so we just walked around had a drink at the hotel and purchased some souvenir's. Honiara we walked outside the port terminal and picked up a tour with Manahem tours, excellent, it cost 100AUD for the both of us, we had our own tour guide and driver in a late model van which was air conditioned, they also supplied water and coconut water, they took us to where we wanted to go, which really appealed to us. We came across a few serial whingers on the cruise, who were never going to be satisfied but you get that on any cruise. All cruises are what you make of them. P&O go out of their way to help, we met a lady who's luggage went astray, (Virgin was her airline and they couldn't care two hoots) it didn't turn up until our last port Honiara, the ship sent a crew member to the airport there to collect it for her, they also let her choose some clothing and items from the shop for free. It seems her luggage was put on the wrong flight and sent to Canada!!!!!!!! Read Less
4 Helpful Votes
Sail Date: October 2017
The ship & cruise were much better than I anticipated. I researched previous PNG cruises but there was not a lot of information available. The ports were Alotau (docked) Kitava Kirawina & Conflict Island (all tender). Best to have ... Read More
The ship & cruise were much better than I anticipated. I researched previous PNG cruises but there was not a lot of information available. The ports were Alotau (docked) Kitava Kirawina & Conflict Island (all tender). Best to have PNG Kina for purchases & donations to local schools,midwives, guides etc. There were no shore excursions on Kitava & Kirawina. The locals walk a long way to from their village to the beach to see the "rich" people off the ship & the children are happy to sing & dance. All the people appreciate donations of kina & colour pencils, books, games etc for the children. We had a midship oceanview cabin on deck 6 which was good. Close to everything. The Waterfront, Angelos & Dragon Lady Restaurants were reasonable. The nightly shows were average. Staff were friendly & helpful. I have been on many different cruise lines & I would rate this ship well below Celebrity & Royal Caribbean & slightly below Princess. It is however good value for money & well above Carnival. Read Less
1 Helpful Vote
Sail Date: October 2017
We had heard some not great reviews of P&O, but loved the idea of PNG as a destination. We have cruised four times before and we thought P&O was great. We loved the Australian feel of the ship, the smaller size, awesome ... Read More
We had heard some not great reviews of P&O, but loved the idea of PNG as a destination. We have cruised four times before and we thought P&O was great. We loved the Australian feel of the ship, the smaller size, awesome entertainment, great dining choices, and great kids club. We chose to eat in the Waterfront or specialty restaurants for most meals where we found the food really good. Service was mixed....some people were very attentive and others not so much. Salt really was exceptional and worth the surcharge. We are vegetarian and always found at least a couple of options we could choose. The Pantry was okay and I liked the Asian and Indian stations. Sometimes seating was hard to come by. Everything we ate there was delicious. Our kids loved going to Kids Club each day and did all the Edge activities as well, which were huge highlights. We were lucky in that we were able to get to each of our 4 ports in PNG. Tendering service was slow the first day (it was rough), but more efficient the other days. We thought the entertainment was really great with a variety of bands, singers, and productions each night. The main areas of the ship were modern and bright. I particularly loved the soft loungers by the pool and the comfy seating on that deck. We were super impressed with our first cruise experience with kids and would definitely sail with P&O again. You can read our full review of our itinerary here: https://www.5losttogether.com/papua-new-guinea-cruise-tips-ports/ Read Less
Sail Date: October 2017
We booked this 12 night cruise from Cairns to Papua New Guinea some 18 months before departure. Previously we had used the same company for a cruise from Broome to Darwin. Both cruises are quite expensive. We felt value for money wise ... Read More
We booked this 12 night cruise from Cairns to Papua New Guinea some 18 months before departure. Previously we had used the same company for a cruise from Broome to Darwin. Both cruises are quite expensive. We felt value for money wise and adventure wise that the trip from Broome to Darwin was far superior. On the PNG islands trip "The place time forgot" we felt that it was too much of the same. There was no adventure. I guess we should have given the trip a lot more consideration before going on it. Of course their brochure is a great selling point. All in all, the staff were excellent, the food was excellent but I would not do the trip again as it was not value for money. For example, at over $1000.00 per day for each guest one had to pay $3.00 for a bottle of water. Although there are desalinators on board there is nothing like a bottle of water. I couldn't believe we had to pay this per bottle of water. Quite miserly. We met some great people who also share the same opinion. If one doesn't make these comments future guests are really in the dark. So my advice is to really do your research before committing to this PNG experience. Read Less
2 Helpful Votes
Sail Date: October 2017
Local friends of ours found an amazing promotional rate for this short term cruise and so we decided to join them. We were a little apprehensive as we had heard the line had a reputation for party makers and could get a little rough but ... Read More
Local friends of ours found an amazing promotional rate for this short term cruise and so we decided to join them. We were a little apprehensive as we had heard the line had a reputation for party makers and could get a little rough but our cruise was nothing like this. Embarkation was quick, friendly and efficient as was disembarkation - which was also the most relaxed we have experienced with a nice late morning departure. The ship is obviously quite old and my guess is it is an old HAL ship as it has a gorgeous complete promenade which is very wide and a great quiet spot to watch the ocean from. We were in an inside cabin which was a decent size with plenty of storage. The bed was very comfortable. I didn't like the shower design and the water temperature was very inconsistent (read boiling or freezing), while we were lucky our friends and others experienced numerous pluming issues and many of the public toilets were often closed. The interior public spaces had obviously had a refit and were the decor was superb - especially in the dining and bar areas. Dining was reasonable depending on where you ate and what you ordered. Typically we found simple dishes like salads, roasts etc done very well whereas Asian dishes in particular tended to be very ordinary. Make sure you get reservations for the main dining room and the complimentary specialty restaurants. We loved the Italian, thought the Asian was just ok (but liked the space and service). The main restaurant was a nice area especially for lunch. The buffet was an interesting concept more like a food court, unfortunately we found the food to be plain and didn't eat here very often.Service was very good throughout. Our only port was Fraser Island and unfortunately due to mechanical issues we didn't make it but the ship gave everyone obc as compensation and most found it fair and there were very few complainers. In fact by mooring in Hervey Bay we got to see whales and dolphins while enjoying a few "complimentary" beverages due to our obc. Entertainment was reasonably good, the singers and dancers were enthusiastic and the stage design and costumes were some of the best we have seen. Unfortunately there is no live orchestra but there were plenty of live musical acts around the ship. The guest comedian was not funny at all unless you simply like to hear swearing replacing punch lines. There were more activities on this ship than any other we have been on (and I thought NCL was amazing in this aspect). You could not have been bored. There were numerous parties held, trivia, arts and crafts lessons, silly sports and loads of dance classes (which we loved). This ship was great for those who like to do things or socialise. 2 pool areas, full promenade deck, crows nest bar, multiple restaurants and several bars made it a fun ship to explore. Would probably try again but still concerned by its reputation out of the bigger ports on longer itineraries. Think we were lucky with our fellow passengers (very few troublemakers). Bravo to the wonderful crew (proves inclusive tipping doesn't detract from service levels and if anything improves them) and the well designed ship. Read Less
10 Helpful Votes
Sail Date: September 2017
The Eden left out of Cairns where we live. Very handy. We did the same Cruise last year and really enjoyed it. The Eden looks very modern. Our balcony cabin was spacious, even the balcony itself had a nice size. We just wish they ... Read More
The Eden left out of Cairns where we live. Very handy. We did the same Cruise last year and really enjoyed it. The Eden looks very modern. Our balcony cabin was spacious, even the balcony itself had a nice size. We just wish they had sun lounges on it and not the chairs. Beds were very comfortable. Our cruise was the comedy cruise and it was fun, although I think 22.45 is a bit late for the show. Food at the Pantry was excellent. The Waterfront restaurant was a bit disappointing. Some food was cold or only lukewarm. To book a table at the Dragon lady or Angelo`s you can only do it on the same day you want to dine. If you come after 8.30 am its already booked out. We missed out every day. The same with Waterfront Restaurant. Its any time dining but its better to book otherwise its full. We only got offered 17.45 or 19.30. That was really annoying. Open dining and you still get times when you have to show up. They wait 10 min and your table is gone if you are running late. In the Pool area we had some problems with children. 15 kids were screaming, splashing and jumping into the hot tubs. No room for Adults. This was the story every single day. No parents watching and the Youth security girl was not really into it. We even pointed out that babies were in the hot tubs with nappies. She said yes its not very hygienic. There is a big sign, no nappies in pool or Spa. The Adults only area would have been great but no shade whatsoever. They really need to consider putting a shade sail over it. At the normal pool area they can close the roof by bad weather. Aircon was a bit too cold in some public places. The Bianco white party was a bit disappointing this time around. It was only the sail away party for 2 hours this time starting at 16.00 usually its a night party with great music and Drums. We like the Eden and already booked for 2018 out of Cairns again..... Read Less
13 Helpful Votes
Sail Date: September 2017
After reading some horrendous reviews re Pacific Eden, we were not sure what to expect, but we embarked on our Cruise, leaving Cairns, on 2nd. September 2017, with an open mind. We thoroughly enjoyed the Cruise, and can recommend ... Read More
After reading some horrendous reviews re Pacific Eden, we were not sure what to expect, but we embarked on our Cruise, leaving Cairns, on 2nd. September 2017, with an open mind. We thoroughly enjoyed the Cruise, and can recommend it highly. We have cruised many times, first on P & O, but would certainly consider cruising again on this Ship. So many folks, I believe, deliberately go out of their way to look for negative things to say, (us Australians are very good at this), and then tell all and sundry, and whoever wants to listen. We did not find "food not suitable for human consumption", "dirty mouldy bathrooms", "unpleasant staff", etc. etc. etc. We found all staff very pleasant and obliging, our oceanview room very pleasant, and the dining, whether Panty, Waterfront, Angelos, and especially Dragon Lady, very good. Don't read all the negative reviews, book your trip, and enjoy yourselves. Read Less
18 Helpful Votes
Sail Date: August 2017
It was quite difficult to learn much about this cruise itinerary before we went as it is relatively new so this may be a long review but hopefully will be helpful to others. Firstly the ship was great, I have cruised on many cruise ... Read More
It was quite difficult to learn much about this cruise itinerary before we went as it is relatively new so this may be a long review but hopefully will be helpful to others. Firstly the ship was great, I have cruised on many cruise lines and although P&O is certainly a budget line, my friends and I had little to complain about. Dining - the pantry was not bad, not great but satisfactory, typical buffet food. A good selection although the desserts were pretty awful. We really only ate there for breakfast and lunch. The Waterfront was very good, sometimes wonderful. Angelos was so popular that you had to queue to book in from about 7.30am which I did once. I can't say it was great, it was ok but I wouldn't bother again, I thought the Waterfront was better. We never got to the Dragon Lady. Rooms- we three friends had three separate rooms, two inside cabins and I had an outside with window. All were good and spacious, only issue was no fridge but the cabin attendants brought us ice when requested. Also note that the inside cabins had normal showers but the outside cabin had a shower over the bath. The bath had a high side, I managed ok but for anyone older or not so agile it could be a real problem. Staff- all the service was good, some was amazing. Entertainment - mostly wonderful. The first night we walked out of a show with hip hop type dancing (shows our age lol) but in general it ranged from ok to fantastic. Loved the comedian Andre King (a kiwi so of course he was great) and Demo. Laughed until we cried sometimes. Marius the entertainment director? Was the best ever, he only had to open his mouth to have us in stitches. He is now on a break and starting on the Pacific Explorer on Oct 4? so catch him if you can. So now to the itinerary which is the hardest thing to find information on. Alotau - we took the shore excursion to the cultural festival as there didn't seem much else available. I think it was the right choice and we had a good time. I enjoyed the cultural displays, especially the children. There was also a guy singing upstairs in the cafe who was world class. Seriously good. I had fun taking a ride on one of the war canoes (20kina /$10) which felt a bit unstable but a great experience. The bus took us past the town and market and doesn't allow you to get off, but it was a bit intimidating anyway and far too hot so we didn't mind missing that. I'm sure you can just do your own thing and walk to town from the boat but didn't look very appealing and was so humid. Kitava - unfortunately the sea was too rough to anchor and tender us in so we missed this port. So we had a day at sea and they put on extra entertainment including a murder mystery show which was extremely entertaining. The captain (Nick?) was very good at keeping us informed about what was happening and their efforts to anchor. While it was disappointing to miss this port I would rather the ship and everyone was safe. Rabaul - we took the volcano tour which I thought was excellent. We visited a coconut oil factory on the way and saw how this is produced. I wasn't too pleased initially as usually these stops on shore excursions involve the hard sell, but surprisingly they gave us all a free bottle of coconut oil and no sales pitch at all. Then to the volcano observatory which has amazing views, who would have thought PNG was so beautiful? Then to the hot springs which flow into the sea. If you have been to Rotorua you will recognise the sulphur smell. What surprised me was how hot the sea was because of the springs, like a very hot bath. Good view of the still smoking volcano too. Locals here were selling their wares but weren't pushy. We then went to a village and got to walk through a tunnel created by the WW 11 Japanese. This tour was great, our guide Ceslyn spoke good English and was very knowledgable. Be warned it is very hot in Rabaul though. Kiriwina- this was a lovely island with a lovely beach. Sadly commercialism has very quickly spoiled it. You could not get away from the hundreds of people hassling you to buy something. Men would latch onto you trying to be your "guide" even though no guiding was necessary. We took lots of school supplies etc for the schools and kids and that was quite satisfying but they just wouldn't leave you alone. We made the mistake of not wearing our swimming togs under our clothes and of course there were no changing facilities. We kept trying to find a private spot to change to no avail. We decided we would try to hold towels around each other as we changed. This just attracted more attention with all the locals standing around to watch and then a kind local lady volunteering to hold up the towel as well! Imagine it, 3 middle aged ladies trying to change, we gave up and went swimming in our clothes. Even there we weren't safe, with a young lad trying to get us to change Aussie dollars for Kina while we were swimming and he didn't understand our explanations that we didn't have money on us right then. I wonder if P&O (which must have some arrangement with the locals) could have a word and encourage less hassling. I would have liked to buy things here to support them but it just became too overwhelming and we retreated to the ship. It was a good place to give donated goods for the schools and kids though. We had trouble leaving this port as the anchor got stuck. It took over an hour to get it up but again the captain kept us informed and I guess that is part of the adventure of these very remote destinations. Conflict Islands - this stop is one of the Conflict Islands and was a beautiful resort called Panasea. It was too rough to anchor on the usual side but the resort has built A floating jetty on the other side of the island and we were the first ship to use it. It was still pretty touch and go it seems and the ship had to use its thrusters throughout the day to stay there but boy it was worth it. My friends went on the glass bottom boat excursion and raved about it. They saw sharks, turtles and all sorts. I snorkelled for ages, such a beautiful beach and I saw a stingray hiding under the sand. Got rather sunburnt but definitely my favourite island. We walked across to the other side of the island to where the resort was and it was the most amazing blue water I ever saw (and our side was already amazing). There were lots of water sports available on the island, I could easily have spent another day there. Doini Island - we were getting worried now, as we had been told this was another resort like Panasea where there were no locals. My friend had a huge bag of school supplies still to distribute and this was the last island so she was worried that she would have to carry it home. Well it was a resort, but there were heaps of schools and individuals doing performances and collecting donations so it worked out well. We loved the energy and enthusiasm of the kids and there was no hassling at all. The resort had a bar and entertainment and you could use Kina or Aussie dollars. The weather was not great, I met a couple of ladies who had snorkelled all over the world who said they had found a snorkelling spot that was one of the best they had seen. Not sure if I found the right spot but the sea was pretty rough and murky so I gave up. There were some big red flying ants on this island which we didn't like but otherwise was a great stop. So a few tips I wish I had known: We each took 180kina ($nz85). It was too much really, we weren't wanting to buy much but ended up donating quite a bit and then changed the rest at Western Union Cairns (a short walk from the ship) but lost quite a bit in the exchange. Wish we had taken less but you do need some Kina. Please don't try to buy stuff off the locals with Aussie dollars, they can't use it and end up desperately trying to change it for Kina. There seems to be no cellphone reception at all after Rabaul, so no contact with home in Kiriwina, Conflict or Doini despite the ships daily newsletter suggesting there may be. Take school supplies and gifts for the kids but try to avoid plastic junk or sweets. There are no rubbish systems or dentists on the remote islands. If you are thinking of doing this cruise, don't hesitate. May be challenging for less able bodied, but we saw a lady with a walker managing to go ashore each port and I saw an elderly lady on two walking sticks being walked down to the beach by her husband with her mask and snorkel in hand! The passengers were a better sort than those on my last P&O cruise up the Australian coast, no Aussie Aussie Aussie oi oi oi chants so I guess the itinerary attracted more travelled customers. And PNG was more beautiful than I had imagined and the local people were lovely (kiriwina excepted). You will love it, we did. Read Less
5 Helpful Votes
Sail Date: August 2017
6-24 August. Leaking old ship poorly maintained. During the voyage constant leaks could be seen coming from overhead Water Tanks (so we were told). Drying machines and buckets were placed in hallway (Deck 9) We were told some cabins had ... Read More
6-24 August. Leaking old ship poorly maintained. During the voyage constant leaks could be seen coming from overhead Water Tanks (so we were told). Drying machines and buckets were placed in hallway (Deck 9) We were told some cabins had damp carpets which they were trying to dry. On route to Komoda Island 16 th August the ship suddenly lurched to port (mid morning)causing concern to many passengers. The ship scraped along a coral reef so passengers were told. In the Waterfront Dining area we were finishing breakfast, suddenly cupboards and shelves were opened and china and utensils flew across the floor. Staff appeared from the galley, and started trying to sweep the broken china together. All looked very shocked, along with many passengers finishing their meal. There was a poor follow up P.A. about an hour later with an explanation “ the problem was caused due to an outgoing tide and the narrow channel the ship was in”! Constant maintenance, painting, welding etc. caused the walking deck (deck 6) to be blocked off in places. The Pantry eating area (deck 11) had water from the adjacent swimming pool wash into the food area when the ship leaned over suddenly. Read Less

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