This is not our first cruise with RCCL but tis is the worst.customer service was unprofessional did not meet our needs out of 4000 passengers there were only 15 international yet the shore excursions we only for 15 english speaking and was sold out the north star is a waste of time and money we were left stranded at airport because we were the only one who brought transfer cost us over 150 on ...
Disorganised staff lost us three days of shore trips and no apology. Extremely dismissive attitude: 'don't worry you'll get your money back at the end. (In USD at a very poor rate).
Money back is not the issue. A trip to the Great Wall, one of the prime reasons for going, was thrown away by the crew because of bad management
A botched embarkation left all passengers stranded for over a ...
We were really looking forward to this cruise having cruised with RCI in the past and had a wonderful holiday. Stayed in Novotel in Beijing for 3 days prior to cruise which was very good. Ship was spotlessly clean and crew members, as always, were very friendly and efficient, especially our cabin steward who was lovely and worked tirelessly. Usual daytime activities, quizzes, poolside games ...
We were really looking forward to this cruise but from day one what a disappointment and poor value for money
The food from day one was up impressive lacked flavouring and seasoning focus was on a taste of Asia we wouldn't have minded but the poor quality on two occasions there was hair
In the food and in a desert a large ribbon like piece of plastic
On 2 sea days they served a BBQ up by ...
Please think very carefully before booking this cruise. This was our first ever cruise and all I can say is so very disappointed. As a part of our cruise we were given a tour before embarking the cruise to the forbidden city,and the Great Wall of china. Yes fantastic experience seeing these places but being given the hard sell at a jade factory we were taken to then on route back to the hotel we ...
Just returned from a 14 night cruise on Mariner of the Seas.
I should have realised what we were in for at the embarkation fiasco at Bejing, to say this was horrendous is putting it mildly.
However worse was to come.
The ship has been given over to the Asian passenger market to the detriment of all other nationalities.
Many crew members did not speak fluent enough English to be ...
We booked a cruise in the UK to visit China, South Korea and Japan on Royal Caribbean's Mariner of the Seas, sailing 6th September. The itinerary was changed just a couple of weeks before we set off and South Korea was taken out and an additional stop in Japan added (Fukuoka). No explanation was given initially as to the reason for the change in the itinerary however when queried directly with ...
Regent Seven Seas Voyager: The ship is not safe.
We are very knowledgeable of cruise ships; however, hands down the Regent Voyager, if not the entire Regent company, was the worst cruise experience we have ever had. We should have known this as last October when we were in London to board the Silversea Whisper, I picked up a copy of Conde Nast Traveler (European edition) and Regent was not ...
Very disappointing cruise considering the reputation of the company and the cost. I will cover each area of concern separately.
1. All inclusive: Part of their sales pitch is that the cruise is all inclusive except for some obvious things such as gambling. It is nice to have unlimited wine. However, the major value of "all inclusive" is the unlimited hard drinks; if you don't drink, you won't get ...
Very disappointing cruise considering the reputation of the company and the cost. I will cover each area of concern separately.
1. All inclusive: Part of their sales pitch is that the cruise is all inclusive except for some obvious things such as gambling. It is nice to have unlimited wine. However, the major value of "all inclusive" is the unlimited hard drinks; if you don't drink, you won't get ...