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2 Helpful Votes
Sail Date: November 2017
Price does not buy you quality on this ship. This was the most expensive cruise we have ever taken and we were so disappointed by many aspects. There are some positives of a small ship and that is a more intimate experience with fellow ... Read More
Price does not buy you quality on this ship. This was the most expensive cruise we have ever taken and we were so disappointed by many aspects. There are some positives of a small ship and that is a more intimate experience with fellow passengers and a certain relaxed atmosphere however many negatives in that very little is offered such as no shop, spa, fresh coffee, bar, walking deck, workout machines (they had a very poor area with 4 old machines), below average and boring entertainment but the worst is the movement in rough seas. We had flying objects coming at us in our room and when getting a coffee from a machine and then the breakfast table ended up in our laps as the boat swayed from side to side and my chair slid along the carpet! Many objects ended up all over the floor in our room. Our room was quite roomy but very dated and just OK. Nothing special. Lets talk about the food or lack thereof!! This is the first cruise that I have ever experienced being afraid I would not have enough to eat (and I am not a big eater) and found myself hoarding oat bars in my room and heard from another passenger that she was doing the same. The food was overcooked and so dry that it was inedible, the meat so tough and full of gristle that I couldn't eat it. There was no fine dining and absolutely no finesse. The portions were often so small (4 bay shrimp as a starter with a piece of lettuce - I am not kidding). Some meals were just ok and some were absolutely disgusting. Tea and hor d'oeuvres were appalling - beyond comprehension. At our first lunch I asked for a cappuccino after dessert and was told I had to get it myself out of the machine on the 2nd or 4th floor. Leave the table, go and get my own coffee made from a machine with powdered milk which had sugar in it and come back to the table! The brochure and the itinerary were incorrect and false, we were lied to. The floors and carpets were constantly damp and wet - I thought I was imagining it and then my socks and slippers would be wet! The whole experience was flabbergasting. It was so unbelievable that it was comical and gave us and our friends we were traveling with much laughter because the alternative was to cry!! I have to write that most of the staff were amazing - very helpful and attentive but they can only work with the tools and ship they are given. I would never cruise with this company again. Way overpriced for what you receive and in fact I would not even cruise with them if they offered me money Read Less
1 Helpful Vote
Sail Date: October 2017
We chose this cruise because we wanted cool weather, to experience New England and Canada, and try a river rather than a giant ocean-going ship. We prefixed the cruise start in Portland by arriving earlier, staying at charming bed and ... Read More
We chose this cruise because we wanted cool weather, to experience New England and Canada, and try a river rather than a giant ocean-going ship. We prefixed the cruise start in Portland by arriving earlier, staying at charming bed and breakfast near the town center, and touring the city's highlights. After ending in Quebec, we went to Toronto for two days before going home. The places we visited in Maine and Canada had glorious, clear air, and beautiful scenery. We were aided by excellent weather throughout the ten days of the cruise and the additional days that we stayed in cities. The townspeople were friendly and helpful, and we were able to enjoy the sights and even museums (in the larger cities) - with no effort to sell us souvenirs and baubles. Because the ship had just 180 (approximate) passengers instead of 6000, we got on and off the ship quickly. The crew was very accommodating. We were treated to delicious food - but not unlimited buffets like on the seagoing cruise we went on a few years ago. When I got up the courage to weigh myself back at home, I discovered that I had actually lost weight! My wife did what she had vowed to do before the trip: she ordered and received a delightful breakfast delivered to her room each day of the cruise. I went downstairs to the dining room each day for breakfast, giving her some 'alone' time. We had lunch and dinner choices of three each appetizers, entrees, and desserts. And one could order two entrees if one chose. Read Less
2 Helpful Votes
Sail Date: September 2017
We chose this cruise after our Cuba cruise had been canceled three times. The crew, facilities and food were all excellent. Our shore excursions were often cut short due to weather conditions which was certainly no fault of the crew. ... Read More
We chose this cruise after our Cuba cruise had been canceled three times. The crew, facilities and food were all excellent. Our shore excursions were often cut short due to weather conditions which was certainly no fault of the crew. We had a large group of Stanford Alumni on board and they pretty much ruled what we did or did not do. They got the nice buses, the early departures, the longer excursions and special treatment all the way throughout the cruise. The lectures were all centered around them and the material they had before the cruise. Most did not mix with us 'peons' during the cruise. (In listening to others I was not the only one who felt this way.) I don't know how you could alleviate this as large groups do help fill the ship and I'm sure they work hard to accommodate them but it did make the rest of us feel left out. Read Less
1 Helpful Vote
Sail Date: September 2017
Overall, this Pearl Seas cruise compared well with AMA Waterways' European river cruises, but on a more informal and less elegant basis. The food and table service were excellent, though they did an unsatisfactory job of accommodating a ... Read More
Overall, this Pearl Seas cruise compared well with AMA Waterways' European river cruises, but on a more informal and less elegant basis. The food and table service were excellent, though they did an unsatisfactory job of accommodating a vegan diet. The free nightly full open bar in the lounges an hour before dinner and during entertainment was a decided plus and much appreciated. Rooms were spacious and comfortable, and the steward servicing our room was outstanding. Lounges were comfortable, though some furnishings were worn and tired, with stained and ripped upholstery Excursions, for the most part, were plentiful and entertaining, though using school buses for long rides by older adults is uncomfortable at best. Our itinerary had to be modified because of bad weather and Pearl Seas did an excellent job of rearranging port calls and making sure we saw everything "as advertised." As a concession, we were not charged for any shore excursions. Some otherwise would have cost $40-$75 per person. Read Less
Sail Date: September 2017
We chose this cruise because we wanted to see the St. Lawrence Seaway, the Thousand Islands, and on around to Halifax and New England. Being on a ship with 174 other people is a very relaxing way to cruise. We were able to go into ports ... Read More
We chose this cruise because we wanted to see the St. Lawrence Seaway, the Thousand Islands, and on around to Halifax and New England. Being on a ship with 174 other people is a very relaxing way to cruise. We were able to go into ports that the bigger ships are not able to dock in. The crew was very helpful and friendly. The shore excursions were included and gave us a history of the area. The weather was beautiful until the last couple of days when it was rainy due to Jose passing through New England. We have cruised on larger ships but prefer the smaller size and number of passengers. These cruises are for retirees and people looking for a relaxing, informative time. Not a lot of night life but there was some for those who were interested. The food was varied and very good. If you re expect total luxury and variety these ships are probably not for you. But the accommodations are very comfortable and clean. The elevator was quick and helpful. Read Less
6 Helpful Votes
Sail Date: August 2017
We chose this cruise because we were traveling with 80 year old parents. We enjoy small ships, wanted to see the Great Lakes region and relax. This cruise was perfect and just what we were looking for. Booking was easy (book early for ... Read More
We chose this cruise because we were traveling with 80 year old parents. We enjoy small ships, wanted to see the Great Lakes region and relax. This cruise was perfect and just what we were looking for. Booking was easy (book early for an early bird discount) We arrived the night before in Chicago and stayed at The Sheraton where we got a cruise discount and were picked up by cruise transport in the am. Embarkation was a breeze. The ship holds 210 passengers so does not feel crowded at all. Cabins were roomy with a small patio to sit and relax (we were on deck 5). The food was amazing! They offered 1/2 portions which worked for me. Happy Hour was at 5:30 each day with complimentary cocktails and appetizers. Wine was also included at lunch and dinner. The service was excellent. Any request was promptly answered with a smile Mixed review on the ports. Muskegon was very interesting-a surprise for me! I learned a lot about the area's history. The highlight was Mackinac Island. Charming. We had a nice long day there. Definitely do the horse drawn carriage ride!! We saw some boats go through the locks in Sault Ste Marie, but that port and Little Current were small with not much to do. We took the Killbear park tour and Island Queen boat tour around the 30,000 islands of Georgia Bay and enjoyed both. Disembarkation was simple. They were very organized with shuttles. We took the free bus to the Toronto airport where I had arranged a shuttle to Niagara Falls where we spent a few days before flying home from Buffalo. They have a wide variety of destinations and are building more ships. They are the sister company to American Cruise Lines so have a lot to offer. I will definitely go again. Next trip, New England Islands Read Less
1 Helpful Vote
Sail Date: July 2017
This trip far exceeded my expectations. When thinking about doing a review, I tried identifying what I would change. The answer is nothing!!! Well, maybe there is one thing. I would have liked more operational fitness equipment, ... Read More
This trip far exceeded my expectations. When thinking about doing a review, I tried identifying what I would change. The answer is nothing!!! Well, maybe there is one thing. I would have liked more operational fitness equipment, although I made the best of it. Our cabin was spacious, food excellent, service exceptional, shore excursions and entertainment were also well done. The service was suitable for a queen!!! Wish I could do it all over again. I would find it difficult to identify what I liked best. The cruise had a variety of ports and shore excursions. The cruise directors were very helpful in communicating about additional excursions/events, if I didn't want to do the planned activities. Thank you!! The staff was multifunctional. Thank you Kenny and staff for entertainment and all the other duties you jumped in to help with. Thank you for the military salute. The cruise was quite expensive, but worth the money. Read Less
4 Helpful Votes
Sail Date: June 2017
LUXURY PRICES were not a concern because we always book the owner's cabin or the equivalent which was Pearl Seas' R Class. Our cabin was DEFINITELY NOT LUXURY - Cabin 418 R Class was the most expensive. The passageways had the feel of ... Read More
LUXURY PRICES were not a concern because we always book the owner's cabin or the equivalent which was Pearl Seas' R Class. Our cabin was DEFINITELY NOT LUXURY - Cabin 418 R Class was the most expensive. The passageways had the feel of an industrial basement. The stairways were very narrow in width and the stairs were very shallow, making it necessary to step sideways in order to get a firm footing on the stairs. I was therefore forced to use the elevator in the interest of safety. Considering the age of most of the passengers, this was a definite safety hazard. We were also booked on two more cruises, one to the Maritimes and one to Cuba but chose to cancel both well before the cancellation deadlines. Even though it was on the contract that there were no refunds of the administrative fee for cancellation, Pearl Seas would NOT even consider a reduction of cancellation fees -- 4 X $425 = $1700. They did offer to give us a 25% discount on the two future cruises which would have cost Pearl Seas more than $8000. Even though this would have been a great discount, I would never consider sailing on Pearl Seas no matter what the price. Food was good and plentiful. The waiters were superb and very friendly!! Entertainment was the same two guys every night. They were good but it was too much of the same thing. Some of the included shore excursions were average and a few were quite good. The staff and service was the best part of the cruise. Too bad the overall ship didn't measure up to those same standards. Read Less
4 Helpful Votes
Sail Date: June 2017
Having been born and brought up in Michigan, the Great Lakes cruise really appealed to me. It was also our first cruise, so it had to be a good experience. It didn't disappoint. The ship accommodations, service and food were beyond ... Read More
Having been born and brought up in Michigan, the Great Lakes cruise really appealed to me. It was also our first cruise, so it had to be a good experience. It didn't disappoint. The ship accommodations, service and food were beyond expectations. The size of our cabin was quite comfortable. The amount of space for handing clothes and storing folded closes was wonderful. The dining room service was always professional by an always accommodating service team. The choice of food met our needs and was always excellently prepared. We were also impressed with the sightseeing, including the tour of the beautiful Mackinac Island, Parry Sound, the beautiful Georgian Bay region and the Henry Ford museum. Of course, the side trip to the base of Niagara Falls was an amazing experience. We would highly recommend the Great Lakes and Georgian Bay cruise to anyone looking for a peaceful period out of your otherwise hectic life. Read Less
5 Helpful Votes
Sail Date: June 2017
We chose this cruise to celebrate our 50th wedding anniversary, and to check off some bucket list items; specifically to visit Mackinac Island and Niagara Falls. We definitely got a lot more. The excursions were very enjoyable, and made ... Read More
We chose this cruise to celebrate our 50th wedding anniversary, and to check off some bucket list items; specifically to visit Mackinac Island and Niagara Falls. We definitely got a lot more. The excursions were very enjoyable, and made good use of our time. We have taken mega-ship Caribbean cruises and a European river cruise, but our Great Lakes cruise on Pearl Mist was better than those alternatives, by far. The accommodations were comfortable, with a very spacious bedroom and bathroom and a private balcony. The service and food were outstanding, and the destinations informative and enjoyable. Life on board the ship was very pleasant and relaxing, with great evening entertainment. We made many new friends on the trip, thanks to many opportunities to dine and socialize together. The all-inclusive policy meant no hassles with bar tabs and other inconveniences. All in all, a very good vacation choice. We recommend this cruise very highly! Read Less
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