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271 P&O Cruises Cruise Reviews

Booked this cruise to celebrate a friends anniversary. They have cruised before, we hadn’t. Very disappointed. Ship is worn and dated with painting going on all the time. Pool at the rear is dirty with broken tiles. People squashed ... Read More
Booked this cruise to celebrate a friends anniversary. They have cruised before, we hadn’t. Very disappointed. Ship is worn and dated with painting going on all the time. Pool at the rear is dirty with broken tiles. People squashed around on sun beds with little room to move. Regularly felt sick from the sulphur dioxide and soot covering the back of the ship. Regularly had black spots all over my body and any clothes. Staff were not bothered when we complained and the pool didn’t get cleaned. Food is bland and tasteless, especially the fine dining. I have had better school dinners. Entertainment was tacky and more suited to black pool butlins! What a waste of money. Never again! Have travelled all around and this is not luxury. It is 3* at best. Could have flown to Thailand or similar and stayed in a 5* hotel for the cost of this trip. Save your money. Read Less
Sail Date August 2019
Rooms are like prison cells. Bathroom is tiny you literally can’t move in it. For a ship of this capacity the swimming pool is the size of a bath. The outdated rules of no shorts gets boring especially when men are allowed to dinner in ... Read More
Rooms are like prison cells. Bathroom is tiny you literally can’t move in it. For a ship of this capacity the swimming pool is the size of a bath. The outdated rules of no shorts gets boring especially when men are allowed to dinner in scruffy Adidas trainers. Not only are you woken up early with the annoying, pointless announcements but the ship is a dictatorship. Never cruised before and because we booked through a 3rd party we weren’t informed of the dinner attire rules, we was reprimanded for not booking direct with p&o but p&o still accepted the booking and happily took our money via 3rd party. Avoid this ship. It’s tired and lacking any character or luxury. You can hear every noise the cabin next door/ above makes also. Drawers constantly being pulled in and out. Entertainment was dated and not much for children in fact the only child’s disco that was organised what set at the same time of the black tie event so nobody showed up. When eating at the buffet you practically had to beg the waiters to take your drinks order otherwise they just avoid you. I went and asked one to order a drink and he told me to go to the bar. Many of the wait staff are arrogant and unhelpful. Would never cruise again and would advise anyone considering it to avoid the Oceana. Ports were efficient and no problems going through just don’t forget crew card. Upon disembarking you have to provide your crew card of which this was taken off of us when we checked out at reception. As stated before we have never cruised and as no information was given to us as they assume every passenger has done many cruises it caused a confusion and delayed us getting off the boat as we no longer had our cards. Then the man started shouting over me aggressively when I was pointing out that reception staff should not have taken my card if I needed it to disembark and leave the cruise. Read Less
Sail Date August 2019
This was our second cruise with P and O, the first being last year on Britannia, which was disappointing. We have cruised with different companies previously so do have some idea of expectations! We returned from a cruise to Norway on ... Read More
This was our second cruise with P and O, the first being last year on Britannia, which was disappointing. We have cruised with different companies previously so do have some idea of expectations! We returned from a cruise to Norway on Ventura yesterday we were disappointed to find that there was a lack of activities during the cruise. The tables in some of the bars and on the tables on deck 15 were not cleaned after use. There didn't seem to be enough staff to serve guests in any of the bars and we were not the only ones who failed to be served in the exchange or on deck 15. Some staff we found to be rude. This was not what we expected. We ate in the restaurant and in the Glass house. The Glass house was excellent, it is a shame that the same can not be said for the main restaurant, we were either rushed through courses and left with the menu for desserts for a cknsiderable period, on some occasions we were asked if we wanted cheese and coffee and others not and felt that although we were asked, we shouldnt have said yes we wanted both, there didnt seem any consistency within the restaurants Read Less
Sail Date July 2019
we chose this cruise as it was short and e073 cabin was available read on bigest problem with cabin,the embarkation was a shambles the trips were poorly organised went to cherbourg on Bastille day evertwhwere was closed next stop santander ... Read More
we chose this cruise as it was short and e073 cabin was available read on bigest problem with cabin,the embarkation was a shambles the trips were poorly organised went to cherbourg on Bastille day evertwhwere was closed next stop santander no courtesy bus into town very long walk bearing in mind this cruise is mainly for older folks with walking difficulties do P&O care no they dont,we all know how the British love to queue well P&O love people to do that the whole standard of thic cruise company sadly has dropped,they seem to be theonly ship that use a lorry and crain to get the disembarkation gangways fixed seems every thing is being done on the cheap,the only nice thing i can say about this cruise ai that the food was good apart from the piles of green beans, most of the staff were good but not all as we have found before,didnt like the constant smell of paint round the ship painting every day with a radiator roller and one inch brush probably why it takes so long Read Less
Sail Date July 2019
We chose this cruise for the Itinerary specifically to visit Messina and Venice we received an email on the 20th June 4 days before we were boarding Arcadia telling us that we would not be going to Messina now as the ship needed to have ... Read More
We chose this cruise for the Itinerary specifically to visit Messina and Venice we received an email on the 20th June 4 days before we were boarding Arcadia telling us that we would not be going to Messina now as the ship needed to have technical work done and would be staying in Malaga our first port of call for longer ,we arrived in Malaga a day earlier than we were supposed to ,we arrived on Thursday and we were told we would be leaving on Saturday evening once the work had been completed but were then told Saturday afternoon that we would not be leaving until Sunday evening making us arrive a day later at all the other destinations we were visiting and the excursions that we booked were all cancelled and 2nd day in to the cruise we were told that there was an outbreak of norovirus and this got worse as the the time went on the buffet was limited due to this and we felt we were in a 2 star Hotel rather than being on a supposed to be luxury cruise that cost £6,140 a very expensive mistake the ship was old and tired looking lots of visible rust and supply’s being stored on the promenade deck work on the lifeboats was being done every day you do not go on a cruise to be surrounded by noisy works being undertaken you go to relax ,The food was tasteless especially in the meridian restaurant and we were also told that the ship would be increasing speed to make sure we reached the ports we were going to and also sailing back to Southampton so what was supposed to be leisurely days at sea turned in to a race with windy decks and a wave machine in the pool . Will not be ever going back on Arcadia again I think the ship needs to be retired .do not waste your money going on this ship Read Less
Sail Date June 2019
Have previously cruised on P and O Britannia and loved it, so I chose a cruise of the Med on Arcadia, the itinerary was important.....but we were emailed 4 days prior to sailing with a changed itinerary as Arcadia was damaged and they ... Read More
Have previously cruised on P and O Britannia and loved it, so I chose a cruise of the Med on Arcadia, the itinerary was important.....but we were emailed 4 days prior to sailing with a changed itinerary as Arcadia was damaged and they would repair her in Malaga, so Messina was removed from our itinerary, so they could repair Arcadia in Malaga! So off we sailed on a faulty ship, and the repairs lasted 3 and a half days. So one can only say that P and O repaired their ship during the holidaymakers time. 3 and a half days stuck in Malaga, I could have taken a mini break for £300! Day 3 Norovirus breaks out. I am told that although a cleaning person was sent to the cabins of the sick and a questionnaire was pushed under the door, the sick were not checked over by a doctor unless a private consultation was requested at private medical prices!! Incredible.....as the virus was gifted to passengers on board. Food was dreadful, cooked by amateurs it seemed and very often inedible, oh well there was always the cheese and biscuit option. Indifferent service by tired overworked staff. Lack of communication from the Captain and medical team. Intercom systems that didn't work, so important announcements were missed. Sloppy cleaning of tables in the buffet and outside deck areas, no wonder the virus took hold. Dreadful experience and deplorable PR. Read Less
Sail Date June 2019
Recommended. Sunbeds were reserved round all pools. Three small smoking areas with no sunbeds only chairs one under cover cold windy & dark with sunny tables that were no smoking? Hidden extras. Different prices in bars. ... Read More
Recommended. Sunbeds were reserved round all pools. Three small smoking areas with no sunbeds only chairs one under cover cold windy & dark with sunny tables that were no smoking? Hidden extras. Different prices in bars. Norovirus on ship advised use own toilets meaning having to wait for overcrowded lifts as no stairs run through middle of ship?? Penisular breakfast cold toast brought out 35min wait for breakfast hard poached eggs & cold coffee. Horizon buffet good breakfast but like a cafe tables not cleared and floor not hovered between sittings 1st & last cruise not relaxing ship too big too much walking. Butlins at sea but nor butlins prices. Wouldn't recommend to my friends. Drab tired decor. Different prices at bars for same drinks. Internet £7.75 a day free in all hotels we've stayed in. Complaint just done taking in to travel agent tomorrow. Costa/Java staff rude & deck 7 outside terrace dirty ashtrays full Read Less
Sail Date June 2019
Chose this cruise for a first time cruise. Brochure made it look very nice. We would not recommend this cruise Too many people, not enough space or things to do - just cramped. Everywhere busy, queues and everything expensive. Queues ... Read More
Chose this cruise for a first time cruise. Brochure made it look very nice. We would not recommend this cruise Too many people, not enough space or things to do - just cramped. Everywhere busy, queues and everything expensive. Queues to get on and off ship (one day 90 minutes waiting in the rain to get back on ship). Cabins small and basic. Nothing grand. Nothing like photos in brochure. Tired. Food below average only bonus lots of it - keep piling your plate up If you like the previous sittings left overs served up again you are okay. No idea of waiting your turn more like a push in and free for all. No where to sit and eat though.... Entertainment dire. A la carte restaurant a joke. Requested a small table as only 3 of us. Allocated a table of 10. Spent 2 hours waiting for food that was to be honest just crap. All pomp and put on - people dressing up and pretending. Complain to front desk - you are ignored and fobbed off Customer services on return - a hamper was sent and basically that’s it Facilities for disabled - poor Would not recommend unless you like paying a lot of money for lousy food and accommodation and being ripped off for excursions in ports and being ignored by the ships staff who are all well trained in fobbing you off. Read Less
Sail Date June 2019
Travel outside school holidays on a family ship so expected to see some young children but the ship was packed with children of all ages. It only cost £50 to keep them off school. Screaming and running around for the most part ... Read More
Travel outside school holidays on a family ship so expected to see some young children but the ship was packed with children of all ages. It only cost £50 to keep them off school. Screaming and running around for the most part uncontrolled by parents and guardians. Children sitting and running all over the dance floors until midnight. Young children sitting on the bar counters and none of the staff saying a thing. Health and safety risk also not hygenic! No proper lifeboat drill some passengers told not to bother taking their life jackets to the drill! Didn't meet our cabin stewart for 3 days only after we complained to reception. Berth at Rotterdam not where we expected. At the makeshift tent which was cruise terminal there were no facilities apart from a shuttle bus which took at least 20 mins to get to Rotterdam and there was nobody from P&O at the other end to tell us where the main places were. We were given a map but it showed that the ship was docked at a different place so when the shuttle dumped you you did not know were you were!! Getting back to the ship was a nightmare as no one from P&O was around to control the Q's and the shuttles were few and far between. Very dissappointed and were glad to get off. Standards have slipped and no one seemed to be in charge of anything. Read Less
Sail Date June 2019
We cruised with P and O for many years up to 2014 when we decided that as their standards had dropped so much we would try other cruise lines. We found these other cruise lines were still up to the standards that P and O had before 2012. ... Read More
We cruised with P and O for many years up to 2014 when we decided that as their standards had dropped so much we would try other cruise lines. We found these other cruise lines were still up to the standards that P and O had before 2012. P and O had been in contact with us over the years trying to convince us to try them again assuring us that the standards were once again on a par with other cruise lines. We decide to use them during the May half term and go on Britannia on the 25th with the Grandchildren. We wish we hadn’t. The ship was late in due to some mechanical problem, (which we now know they had before they left on the previous cruise, so using it with this problem made it worse) and we were delayed many hours, but the worst of it was that having driven over 4 hours down to the port with children in the car we were them held on the port by CPS in a car park for at Mayflower terminal for over 3 hours without any facilities, refreshments or information. People who were not booked with CPS were allowed on the ship but anyone booked with CPS were kept away from the ship until almost 9pm. The organisation was terrible. Having got on the ship it was chaotic and we were unable to get any food until after 10pm, but had to leave it for the muster which was at 10.30. Because of all of the chaos on the ship continuing during the muster our granddaughter was lost in the crowds and no one would take it seriously saying that they would look into it after the muster. We refused to wait and one of us went to the reception to report her as missing, whilst one of us continued to look for her. The Captain went on and on during the muster, far longer than necessary, whilst the reception said they could do nothing. We eventually found her sat outside the room, 30 minutes after the muster, having found it by asking people where the room number on her ships map was. So generally a very poor start to the cruise, still we decided to put this behind us and enjoy the time together. Unfortunately, despite being told that because we had children, we would have a table for 4, but they put us on a table for 7. We tried to change it but were told it was unlikely that we would be able to move. In the end we had to transfer to freedom dining which we don’t like when we have children with us, it is never a problem on other cruise lines they always accommodate us. To turn to the cruise itself, the ship was a bit chaotic throughout the week, culminating in passengers not being able to get off the ship by tender at the last port for over 2 hours. There were several late night or in the middle of the night announcements, none of which made any sense. The Costa café was very poor, the service was virtually non- existence and when you went to the counter to seek a coffee you were treated to insolence. Many people left the café without ordering and we only went twice due to the issues. The food was okay but a bit samey and mediocre at times in the restaurants and the waiters were a bit hit and miss. The buffet was better than the normal with good access to tables. Since the last P and O cruise we were on the singers were better but the Headliners were not as good and the shows were poorer with less sets etc. There was also less shows generally. Daytime activities were also poorer and unlike other cruise lines, there is a lot less to do for older children during the day, although the kids club for 9 years olds was excellent and could not be bettered. We have been on most P and O ships and Britannia is the worst, is far too big to be so disorganised and whilst P and O are still pushing for bigger and bigger ships, they need to get their organisation Read Less
Sail Date May 2019
Very disappointing, ship tired and staff very lacklustre, not one member of staff went that extra mile, Hygiene not enforced at all surprising considering that they had noro virus a few weeks before. Entertainment team non ... Read More
Very disappointing, ship tired and staff very lacklustre, not one member of staff went that extra mile, Hygiene not enforced at all surprising considering that they had noro virus a few weeks before. Entertainment team non existent, buffet food appalling, dining room just satisfactory, poor service and no interaction, served as if we were in a fast food establishment. We had an issue with over charging so went to Customer relations to sort out, assistant started to deal with our problem then just answered the telephone whilst we were in the middle of a conversation when I pointed out that this was rude he replied that it was a medical emergency, but surely these calls should be taken in private, I don’t think it’s very professional as I heard all the details of the illness and their room number. Guest were cross between benefit street and Butlins, unfortunately P & O have lowered their prices so this has resulted in dropped standards in all areas. If you like Benidorm then this is for you, but personally I will rather spend more and go on Celebrity or Azamara. We found it quite amusing that our room steward hardly spoke to us at all for the entire cruise, but on disembarkation he was hovering around no doubt expecting a tip, which we would have gladly given if we had any form of service from him. Disembarkation an actual farce, we chose to take off our own luggage but they couldn’t even get the right deck number to exit some we’re saying deck 6 whilst our paperwork said deck 5! Wouldn’t rush to book another P & O cruise unless I was desperate for a cheap no frills get away. Read Less
Sail Date May 2019
it was our first 7 night cruise experience ... our Cabin Stewart was 5* star right from the word go, he went above and beyond the call of duty, he most amazing, incredible man I've ever had the pleasure of meeting and talking to, ... Read More
it was our first 7 night cruise experience ... our Cabin Stewart was 5* star right from the word go, he went above and beyond the call of duty, he most amazing, incredible man I've ever had the pleasure of meeting and talking to, the cabin was also clean, tidy and presentable. the Shamrock Tenors Irish group were a 1000* stars vote from me, they delivered an utterly INCREDIBLE and I mean INCREDIBLE set both in the Manhatten Bar {this is where I saw them perform} but I was also told they delivered the most amazing off the charts insane performance in the Playhouse Theatre {I was told by Passengers} Eric Landlard Afternoon Tea is a MUST DO in the Epicuran Restaurant trust me its incredible. the ONLY entertaintment worth seeing was .. 1: the Headliners Theatre Company & Stephen Mulhern with their magic show ''Astronishing'' and the Irish Group ''The Shamrock Tenors} {this is why I would only give these two entertainment acts 5* stars} NOW FOR MY BAD MOANING DO NOT and I repeat DO NOT order Room Service for lunch as its only Included in you're cruise packages for Breakfast and Evening Dinner IF you have 3 adults in a cabin and 1 of them doesn't drink alcohol don't worry as you people who drink alcohol can still have their alcohol drinks package and the person who doesn't drink can have an NONE alcoholic drinks package for the same cabin {despite P&O Cruises drinks package wording saying different - we were told that by a P&O rep who called today about feedback for our cruise} the hot food in the Freedom Dining Restaurants were NEVER EVER hot like they should be when cooked at temperature {it was either luke warm hot food or cold hot food} the Country Line Dancing / Salsa Dancing should NOT have been organised on the stairs of the Altrium Shopping Centre as it is a way too SMALL area and not everyone can take part as its way too tiny area the Rotterdam, Netherlands Excursion Tour was YAWN / DULL / BORING although I couldn't attend this tour due to suffering with an extreme bad headache which was making me ill, apparently I was told this again was just a normal high street chocolate shop / cafe tour with NO demostration as promised in the excursion summary The Ice Cream Parlour on board was difficult to find, once found it said on our Cabin Leaflet that The Ice Cream Parlour closes at 7pm I arrived there at 6:25pm to find it CLOSED but the rest of the Entertainment was Rubbish and not worth seeing the P&O Company seriously needs to take the ship Azura off its cruise list and OVER HAUL IT / modenise it as it needs a Cinema, it needs a Cookery School{like the Brittania}, it needs a LIVE LOUNGE etc they did more on board activities for SOLO travellers than families or adults travelling together and finally the WIFI is way over priced, you can't get WIFI in you're cabins and they need the CLOUD WIFI installed on all levels within their Azura ship rather than their own P&O Wifi which is utterly crap all over the ship Read Less
Sail Date April 2019
we chose this cruise as it was the only one going where we wanted to go, this said we should have heeded as our first trip on this ship was bad enough but, it has had a 'refit' boar ding was slow, on arriving in cabin the ... Read More
we chose this cruise as it was the only one going where we wanted to go, this said we should have heeded as our first trip on this ship was bad enough but, it has had a 'refit' boar ding was slow, on arriving in cabin the curtains, bed runner and cushions looked dirty , the bathroom had black gunk in areas around the bath, storage average. So off we go sail away party consisted of about 6 dancers around the pool singing and dancing to YMCA whoopie, going around the ship discovered the retractable roof has been out of action since December, maintainace being done was like having a lounger by a steel works. tried freedom dining such a shambles on the first night, went straight to fixed dining where service was very good, friendly after 2 days husband was ill not sure if food poisoning or the bug ended confinement for 8 days, only supposed to order from recommended recovery menu, ordered omelette which arrived with a cooked salad, complained appoligies given but no feed back hit bad weather force 8 as a consequence the bathroom was covered in black stuff which had come up through the drainage hole, where the retractable roof was open that end of the ship was a wind tunnel, freezing cold, food on the floor near pool were 2 stewards right by it chatting officer walks by says nothing, bars average, but slow entertainment rubbish my local has better, guest speakers one Sue Halderness (only fools and horses) brilliant other a criminoligst couldn't string two words together. no hot water for a day, toilet not working had to hand pump it for over a week, had coffee poured over my breakfast faulty pot, went to make appointment to get nails done had to wake up the receptionist from her sleep propped up on the computer screen, I now give up with this there is plenty more, so please if you are considering this cruise line avoid at all costs, in our case £6000 + Read Less
Sail Date April 2019
We have taken over 35 cruises and this was the worst ever. We ate in the main dining room on a table of 8 at the 8.30 sitting. Waiters were friendly but rushed off their feet. Food was ok but lacked any sparkle. Gone are the days ... Read More
We have taken over 35 cruises and this was the worst ever. We ate in the main dining room on a table of 8 at the 8.30 sitting. Waiters were friendly but rushed off their feet. Food was ok but lacked any sparkle. Gone are the days when you would have lobster or a nice steak on the black tie nights- pretty standard fare. The evening shows were generally good with the runaround kids and the magic show being by far the best. Watched a few films during sea days- good choice. Waited over an hour to park the car at portside and a further one hour 20 mins to board ( we later found out that there were delays in disembarkation causing delays in boarding) no communication- it was a shambles Once on board we settled into our cabin - a superior delux balcony with a bath- which combined with our cabin stewardess was excellent. Visited the buffet once - pretty standard food with no imagination. We had coffee and some lovely cakes ( at a cost of £2.50 a cup) at the Costa bar. Service there was always polite although my wife was told that she couldn't have a cake or sandwich if she didn't buy a coffee , despite no signs advising us of this fact being present. Not handled by well by waitress - Very rude. First port was Vigo - took a Santiago de Castella on your own tour ie coach picked you up at port dropped you off and collected you £40 per person - what a rip off. 50 passengers at £40 gave P&O £2000 to hire a coach for 5 hours Next port was Lisbon. P&O provided a shuttle bus at £4 each way. We walked into the center square - took us around 20 minutes in a leasurely stroll and had a coffee / custard tart - lovely. Our call at Porto was cancelled due to "high swell" so we stayed in Lisbon for a further half day. Leaving for our next port at Guernsey early afternoon. Woken early on the Thursday morning by the noisy motors lowering the tender boats to go into St Peter Port. P&O kindly provided us with a detailed sheet on the tendering process and pointed out that there was an early morning rush to get off ( what a surprise) and if guests waited until 11.30 any wait would be small. We duly arrived at 11.30 to catch the tender to be met with chaos. Very upset Passengers who had been waiting, staff who didn't have a clue what was going on and no communication / apology from the bridge. Only 3 tender boats running although someone said they were trying to increase the number. We waited for 3 hours to get to the tender (2.30) and in the end didn't go as the last tender back was 5pm. Spoke to several passengers who said they had waited hours to return to the ship. Next problem was due to the late return of the tenders we left Guernsey late and hence returned to Southampton late. We always walk off early with our own cases. But instead of 7.15 ( when everything is quiet ) it was past 8 when all the lifts were full. Gangway was on same deck as breakfast que it was chaos , again angry passengers fed up of being pushed around by staff, and staff who just had no idea of how to communicate or organise - it was shameful. Finally got off the ship and picked up the car with no problem. P&O need to do a lot better - it's a very competitive cruise market with lots of choice. Read Less
Sail Date April 2019
I chose this cruise to get a little bit of sun, rather than sit at home watching the rain. This being my third time on Azura, I thought I knew what to expect. Embarkation went smoothly, and I was in my cabin swiftly. I noticed that the ... Read More
I chose this cruise to get a little bit of sun, rather than sit at home watching the rain. This being my third time on Azura, I thought I knew what to expect. Embarkation went smoothly, and I was in my cabin swiftly. I noticed that the plug in the basin was closed,and I wondered why. It didn't take me long to find the answer. I was on deck fourteen, but when I went to decks six and seven, THE SMELL OF RAW SEWAGE WAS OVERPOWERING !!!. Lots of people were complaining throughout the whole cruise. I spoke to reception desk about this,only to be told that they were aware of this problem, and they were working on it. Previous reviews that I have read have indicated that the problem has been on board the ship for some time. The Captain was never to be seen around the ship,except for photo shoots, nor was the chief Engineer,as I would have approached one of them to ask about the problem, which continued for the entire duration of the cruise.( I later found that the basin was kept plugged to prevent the smell entering my cabin). I dined in the restaurant on only three occasions,as the food was only lukewarm, and on one dinner the ribeye steak was so tough that three members at my table had to send it back. After that I dined at the buffet,where the food was Lukewarm too. The entertainment was mediocre,same old gags from old comedians. On one occasion the show was cancelled because of rough seas. To conclude, six sea days are too much,when the entertainment is poor. However if you like dancing,or quizzes,or overpriced bingo,or old movies then this ones for you. I won't be back on Azura! I have a Cruise booked on Brittania for next year,but I won't be going,unless P&o redress me for the disappointment that I endured on this cruise. Read Less
Sail Date March 2019
Friend checked for reviews of cabin f334 and it stated do not expect a good night's sleep. Absolutely correct as cabin creaked from set sail and reported many times, promised would be transfered to next available cabin. NOTHING ... Read More
Friend checked for reviews of cabin f334 and it stated do not expect a good night's sleep. Absolutely correct as cabin creaked from set sail and reported many times, promised would be transfered to next available cabin. NOTHING HAPPENED! Could not get cabin cool enough.Reported many times, kept getting cards left stating ventilation engineer had called but no change. Eventually met with engineer and was told that was impossible to reduce temperature as not individually cabin controlled. Why not told in first place? Food of poor standard, especially in Waterside where food frequently not hot. Staff tried their best in restaurant but not good. Lunchtime menu very poor. Duty free shop very expensive for cigarettes price up almost 50% since December on Oriana. Staff responded well to my special requirements and a big thank you to them. Cabin steward was excellent. Overall got impression staff were not well motivated which must reflect on ship's management. Disembarkation was a complete fiasco and whoever was responsible should be called to account. After over 20 years sailing with P & O this experience has confirmed my decision taken following a bad event on previous cruise that they do not not value their clients and they will get no more business from me. Read Less
Sail Date February 2019
My family chose this Cruise specifically because P&O advised it was going to Antigua my mothers original birth place and to see the rest of my family, and celebrate my Sisters Wedding Anniversary as she got married on the Azura and hen ... Read More
My family chose this Cruise specifically because P&O advised it was going to Antigua my mothers original birth place and to see the rest of my family, and celebrate my Sisters Wedding Anniversary as she got married on the Azura and hen night on Jolly Beach Antigua. So a special and important Trip as it was also my Anniversay and my Brother in laws Birthday. My Sister has also been diagnosed with a serious illness so a reaaly important cruise for her and the family and close friends, so the party of nine booked this cruise paid alot of money and counted down the days to the cruise The cruise started off well the ship looked impressive on first glance, but on closer inspection for a so called new ship it needed a make over and good tidy. Balcony suite we had was small and pokey, bits of rust in the bathroom and a strange smell of cats wee. Lido deck entrance was damp and had blowers on trying to dry it out for most of the trip. So 3 days before the end of the cruise and the lovely island Antigua we should have docked in, we were told due to a technical issue we could not dock we were 4 miles away so we were going back out to sea and arrive in a day at Martinique instead. Imagine the outrage by not only my family but most of the people on board, we were fobbed off, told it was too chopey to tender us out when it was not. Then told we were the only ones who had complained. They wish P&O Managerial staff were all contradicting them selves with different reason for not docking in Antigua when customers challanged them, the queue to the customer service desk was unreal, all we know was it was a technical issue. When we met with the P&O Customer Service Manager to explain the importance of us going to Antigua, and my sisters diagnosis, we were told to look at the terms and conditions my sister left the room crying, the rest of the party were offered a drinks voucher for a house red or white wine to use in 2 days,we gave them back told P&O they need it more than us. He also said there will be no chance of any financial recompense what so ever, very good customer service P&O! Allegedly this is not the first time that they have missed out Antigua, according to people on the ship who sailed in January the same thing happened. Why you have the same technical issue twice in two months, and how strange at exactly the same island each time. While on the cruise P&O did a sponsored walk for teenage Cancer it was £10 to enter and £10 for a T shirt, I donated £20 did the walk with my sisters and brother in law and we all got the Tshirt. They raised over £1200 in total no mention of P&O topping it up, just thought it was pretty ironic that they were raising money for teenage cancer, but a real life Cancer Patient in front of them with a genuine reason to see family in Antigua they could not care less about. shame on you P&O Shame on you. P&O have made it quite clear that the customer does not matter, they are quite arrogant about it, they are a big company and what we complain about or do is of no concern to them. The cabin staff and servers and bar staff do an excellent job, and work so hard to ensure your stay is a good one, without them P&O would be no where. The Entertainment and Resturants were good along with the servic, our cabin steward was lovely and looked after us well The Ports we went to were great apart from not going to Antigua and ending up ing Martinique which was not so good. we went on one ship excursion only because you could only book it through the ship, otherwise we would not pay their riduculous prices. We had beenon the Rhum Runner excursion before and it was great a fantastic day and beautiful beach in Grenada. Would i use P&O No Would i recommend P&O No Is P&O value for money No The Britannia in my opinion was over sold and under delivered for a so called new ship to the fleet. So if you are thinking of a Cruise be very careful who you use. Read Less
Sail Date February 2019
For warm Caribbean weather. Great staff on board, lovely passengers. Mediocre food. Dreadful cabin on deck 14 immediately under pool deck where noisy activities, night and day. No respite from silly sail away parties to late night revels. ... Read More
For warm Caribbean weather. Great staff on board, lovely passengers. Mediocre food. Dreadful cabin on deck 14 immediately under pool deck where noisy activities, night and day. No respite from silly sail away parties to late night revels. Crew banging heavy items around late night and very early morning. Very poor entertainment. All the music was geared up to a younger generation than the mainly retired or elderly cruisers.The Headliners group were enthusiastic and quite talented but the material was wrong, again, geared for a younger audience. The drinks are overpriced, as are the shore tours. Although the food was mainly acceptable it was only of moderate quality. The beef was always tough, as were the pork chops. The only decent meat was the ever popular lamb shank. The parts of call were not at very salubrious places. In the towns immediately in the docking area, it felt a bit unsafe to walk around. In summary, apart from the excellent crew and passengers, the cruise was a bit dreadful. Read Less
Sail Date January 2019
We were on the Azura for a month over Christmas and New Year 2018-19, in a deluxe balcony cabin. The furniture is now old and a bit tatty, told due for a refit in 2021. The other parts of the ship are holding up well, overall, the ship is ... Read More
We were on the Azura for a month over Christmas and New Year 2018-19, in a deluxe balcony cabin. The furniture is now old and a bit tatty, told due for a refit in 2021. The other parts of the ship are holding up well, overall, the ship is tidy and in good shape with some nice touches by way of decorations. The entertainment of an evening was fairly good, not outstanding but, better than the year previous on Britannia. However, for us after 21years of sailing on P&O UK with over 60 cruises under our belts, this will be our last cruise with them as their standards of service now, apart from the cabin steward, was pretty low grade. The food in the buffet of a lunchtime was both repetitive and cheapness all-around, with the same offerings everyday and the hot plates were of an extremely low grade cuts and poor quality. No doubt about it, even the bread offered was not fresh, indeed the rolls were clearly from what had been left over from the previous day from all of the other dining options of the previous evening. Not once at lunchtime was there sliced bread available to make a simple sandwich, you are forced in the buffet to eat a plate of food or a hot low grade meal. The excuses are, we offer on deck a pre made sandwich for you, they too were low grade and the same every day, no choice and no options. Of an evening, the food was a little better but not outstanding and not worth remembering, again well written menus with creative writing but the quality of the food was poor. Even the waiters did not know what some of the items describe actually were. If you are looking for a quality dining experience and have not been on P&O for a few years, you will be bitterly disappointed with what is being offered now. Everyone I spoke to, said they were disappointed with the food. Only a few of the cheapie last minute bookings who had never cruised previously, thought that the food was anything other than disappointing. They even stopped asking you for your opinion now after the cruise, we never received a questionnaire whether in paper form or via the internet. The ships officers are nowhere to be seen, only 1 bar Indian head waiter´s around the ship. The front desk were never welcoming, I guess because of the level of complaints. Never will we step foot on a P&O ship again, after this very bad and month long experience. It also seems that P&O UK have adopted the P&O Australia method of attracting drunken idiots, to drink beer and alcohol all-day, stopped the allowable bring your own spirits to your cabin onboard, now saying as all do, we will save your prized duty free purchases safely in our store room that you buy ashore until you disembark. It is evidently clear, by the number of people being ejected from this ship, that alcohol plays a large part in how the ships now operate and how they sell so much of the stuff from 10 am in the morning to 4 am in the morning. Remember if you want a quality cruise and not a booze cruise don´t choose P&O UK. Read Less
Sail Date December 2018
First and last cruise with P&O Azura.Sailed from Barbados on 15/12/2018 on 2 weeks Caribbean cruise at a total cost of nearly 5000£ for me and my girlfriend ,just to be very very disappointed with everything.The inside cabin we had ... Read More
First and last cruise with P&O Azura.Sailed from Barbados on 15/12/2018 on 2 weeks Caribbean cruise at a total cost of nearly 5000£ for me and my girlfriend ,just to be very very disappointed with everything.The inside cabin we had was a small ,dirty box with dirty carpet,dirty furniture, dirty little toilet .The cabin has not been cleaned properly in the 2 weeks we were on the ship.We caught a terrible chest infection during our stay which basically ruined our holiday,Christmas and my birthday(thanks P&O).The food in the buffet restaurant was absolutely rubbish,dirty plates and cutlery,rubbish coffee,we bought coffee from costa every day.We have skipped loads of meals during our stay.Staff on the ship ok but some of them don’t understand English unfortunately.We have bought 5 excursions,not cheap waiting a long time for old people to get on and of the catamaran or boat.Lunch included in the excursions where shocking,burgers and hotdogs disgusting ,paid extra to eat to eat a proper lunch.The excursion were ok at least we were away from Benidorm on the sea with all the characters on board.On the end of the cruise we have paid our bill but P&O put on top a preauthorisation of 800£ on my girlfriend card putting her account in overdrawn.We are never going to use this company again because they are overpriced,no standards absolutely disgusting,Azura ship should be scrapped. Read Less
Sail Date December 2018
Food really is not up to the standard you would expect from a cruise ship. Tasteless, stale bread and sandwiches little choice on food for late buffet. Reception staff that really could not be bothered and lied to us on more that one ... Read More
Food really is not up to the standard you would expect from a cruise ship. Tasteless, stale bread and sandwiches little choice on food for late buffet. Reception staff that really could not be bothered and lied to us on more that one occastion. Entertainment was nothing to write home and very standard with only one half decent act on board. The restaurants that you have to pay for and the main dining room in the evening are the best place to eat. Breakfast is very poor overall and this ship seems to be Benidorm at sea, So if you like you cheeky chap cockney gizza this is the cruise ship for you. Iwill never book with P&O again. We have booked for IONA first voyage its now getting cancelled and I will take the lose on the deposit and not bother giving them any more for my money again. Read Less
Sail Date December 2018
Where do you start with P&O’s Oriana cruise from Southampton(Madeira/Tenerife/Lisbon etc). December 2018 Firstly, the decommissioning of the vessel in 019 is ambitious. 010 might have been more appropriate. A thoroughly ... Read More
Where do you start with P&O’s Oriana cruise from Southampton(Madeira/Tenerife/Lisbon etc). December 2018 Firstly, the decommissioning of the vessel in 019 is ambitious. 010 might have been more appropriate. A thoroughly dated outfit appealing to a well over 65’s demographic. The activities and entertainment plan were something out of the 70’s. Frontline staff were busy smiling without really understanding our questions and you left with a sense of frustration. Food was hit and miss. The Conservatory is a free for all with one in 6 dishes acceptable. Very bland food in general lacking any real flavor added to the bad customer experience. Room service to cabin was poor. Incorrect order brought complete with soggy bread! Breakfast ends at 9.30.....on a cruise!? Cabins are ok but again way out dated with 14 inch TV screens, yet huge mirrors wasting space. Choice of in cabin entertainment was miserable for this day and age. The incredibly loud PA announcer jovially speaking Ruth Madoc style every morning with......And today on Deck 10 its basket weaving........ The halcyon days of ‘Hi De Hi’ are still with us apparently. Tip.... Do not attempt to let them book a taxi for you. We had to wait 90 minutes! Sniggering British staff behind the curtains on reception letting the Asian front line staff hold the baby A two star operation ‘priding’ itself on 3 Black tie evenings which were poorly attended. Why in this day and age have them? Subsequently we were left with one choice for dinner which added costs to our bill. The final complaint though is too shocking to contemplate. The captain was clearly naive and probably conditioned to P&O practice in thinking it’s ok to give us the negative news about ship to shore communication once he had set sail. He continued to drip feed us ‘we are working on it’ lines knowing full well it was out of order at the original starting point. To depart Southampton on a 12 day trip without the Internet or phone service leaving passengers completely stranded in their quest for contact with homes, business, loved ones was the worst error of judgment we have witnessed. We had to wait for 4 days until first stop to get on land before frantically connecting with anyone. The arrogance of the operator clearly thinking this type of practice in 2018 is acceptable. If you are unfortunate in cruising with P&O please look at their internet packages. The big standard 7.95 a day only covers Facebook and a few sites. No emails, YouTube etc. Those are extras!!!! Our overview of P&O is not good. They are a weak company with a tired fleet and out dated planning. Clearly targeting much older customers who are unlikely to complain about the lack of communicado and the daily grind of school dinners. Bland, boring and a complete lack of empathy with frustrated customers. If you are booking a cruise with them, make sure you check the itineraries thoroughly otherwise you will be in for a comedy of errors which include cribbage, crochet and failed New Faces talent from 1977! A Horror show. Avoid P&O at all costs! The worst cruise company out there. #fail #past glories #arrogant #disaster #cruise nightmare #watchdog #investigate Read Less
Sail Date December 2018
Until this cruise I have only ever sailed with royal Caribbean, on the advise of a friend who is a travel agent I booked this cruise for 6 of us as a special birthday present for my wife. As part of the cruise I also paid for the ... Read More
Until this cruise I have only ever sailed with royal Caribbean, on the advise of a friend who is a travel agent I booked this cruise for 6 of us as a special birthday present for my wife. As part of the cruise I also paid for the ultimate package as a surprise for her. The group consisted of her parents (this was their 3rd cruise), my sister in law and her boyfriend (their first cruise) and my wife and I (this was our 5th cruise). We booked this almost two years ago and booked two balcony rooms and on inside cabin Room (for the sister in law) all on the same floor to help us stay together throughout the cruise. On the morning that we travelled to the airport we put our luggage labels on our cases that was supplied. Once we embarked we went to our rooms to drop off our hand luggage to find out that all three rooms that we had booked had been change, two was on the same floor as we had booked but my sister in laws room was 5 floors down (throughout the cruise this did not help us to arrange meeting up). We went to the reception desk and the response we got was that we had all proberbly been upgraded (I did manage to see my original room but it was exactly the same), the person on the desk didn't appear to be interested in our enquiry. When we got into our room there was a bunch of flowers waiting but nothing else from the package, at this point I didn't wonder about the other items as I thought they would arrive later. We had a look around our cabin and then went onto our balcony, as we went out our new neighbours for our cruise asked my wife's name as they had had a load of items placed in their room (On confirmation they proceeded to list everything and ruined my wife's surprise). They then told us that they had drank the bottle of champagne and eaten the chocolates before seeing an envolope with my wife's name on it. We went down to the reception desk again and got the same person and we told him what had happened and again he didn't seem interested but told us he would get it sorted. About two hours later we went back to the room and most of the items were there. After two days we still had not had anybody contact us to offer an apology and to deliver the missing items. We went back down again to find out that the first person had not put anything down about the issue, we were then told that we would get a call within 24 hours. Again we waited two days before someone called us so we had to go back. After our third visit the reception manager called us and we had to tell him what was wrong and that we were still missing items, he said that he would call back within 24 hours with an explanation. After 3 further days we had all the items and the managed finally called us back but said that it was an over site and he apologised and offered us some on board credit to compensate. Throughout the cruise we heard many people complain about several different issues relating to rooms not being made up,surley staff (We had also experienced this as well as others) etc. We also had a few other problems throughout the rest of the cruise. This will be the one and only I will go on a cruise with P & O as I don't think that some of the staff and management care about the customers once they have our money. I have received much better service on Royal Caribbean and will continue to cruise with them and others. Read Less
Sail Date December 2018
Don't believe anyone who tells you that it is a big ship so it won't be affected by the weather. We set off in a force nine gale. Spent the night being sea sick in the cabin, only to be told that we couldn't berth in ... Read More
Don't believe anyone who tells you that it is a big ship so it won't be affected by the weather. We set off in a force nine gale. Spent the night being sea sick in the cabin, only to be told that we couldn't berth in Zebrugge next morning due to the weather and were heading back out to sea. All day the wind howled, for 12 hours the boat rocked and rolled, went round and round in circles and we were unable to leave the cabin or the toilet due to sea sickness. Missed out on all the meals as so unwell. There followed another awful night sailing back to Southampton in gale force winds. I have never felt so sea sick in my life. This was my first cruise which I was so looking forward to, but NEVER again ! Total waste of money and no compensation for not berthing at destination. So please think before you go. On the plus side Embarkation and Disembarkation was quick and efficient. Cabin was clean, warm and comfortable. Ship was in good condition. Can't comment on entertainment and activities as was unable to do anything. Can't comment on dining experience. Service from staff was good Can't comment on shore excursions as ship didn't berth in destination. Did not travel with children Read Less
Sail Date December 2018
I have been with P&O many times. I have always been full of praise and delight, about all off our Cruises’s However, I am now questioning if I will EVER use P&O again. P&O is now owned by Carnival, it shows that all they ... Read More
I have been with P&O many times. I have always been full of praise and delight, about all off our Cruises’s However, I am now questioning if I will EVER use P&O again. P&O is now owned by Carnival, it shows that all they are interested in is money. The Britannia is a “Cash - Cow”. No interest in the care of passengers needs. I was on P&O’s Britannia for 16days to the Western Caribbean on the 26/10/18. Starting off from Southampton flying back from Barbados to Gatwick. I have never seen such disgusting behaviour from both passengers and overpowering bullying staff. The food was disgusting, I was with freedom dining in the Meridian. The staff were non existent, just like the food, we had to wait forever to be served. ( not the fault of the staff in the restaurant, perhaps bullying officer crew members) It was no different than the buffet dining, except in the buffet you had more choice of HOT food. We tried a few of the paid Restaurants £30 extra per person was it worth it... NO The only one that was good was the “beach hut” £7.50. In Epicurean Resturant a long hair was found inside a roll. A lot of people ( me and my friends included) were complaining about the type of clientele the passengers were I could only say Feral, loud, brash, drunk and disgusting. 10 people detained and escorted off the ship. P&O is now owned by Carnival, it shows that all they are interested in is money. Not the service or care of passengers needs. Too long at sea. If we had wanted to go on a Butlin’s holiday we would have booked with them. The design of the ship is awful! The entertainment was extremely poor throughout the two weeks. The reception is a very small enclosed space and to have pungently strong lilies is CRASS to someone who has allergic reactions, having to use an epi - pen. I could go on, however I will not. I thank you P&O Britannia for RUINING my holiday and making my holiday a MISERY for two weeks. Read Less
Sail Date October 2018
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