This was our second cruise ,we traveled with a completely different cruise line on our first and the difference was more than evident. As there are are lot of hardworking staff on the ship our observations are not aimed at them , more the ... Read More
This was our second cruise ,we traveled with a completely different cruise line on our first and the difference was more than evident. As there are are lot of hardworking staff on the ship our observations are not aimed at them , more the robotic head office culture that is present on the ship.
Flying from Manchester on a 9 hour trip in economy,I was taken aback when I asked for a blanket for my wife due to the cabin being especially cold.Other passengers has complained . To do this I had to enter premium class , where most passengers were tucked in blankets ,only to be told that only premium passengers get blankets ,!!! Seriously I thought heat , food , and water were a basic human necessity ,not a Victoria first class privilege.
Arrived on ship , clean ,Tidy , nice cabin , Booked Sindu Indian restaurant for first evening . The menu in no way represents an Indian offering in anyway whatsoever . Will upload picture and you decide. Pretty tasteless , no spice and did not recognise any of the dishes. Asked for it to be made spicy , told “ it is cooked to British Taste ,bland “ asked waiter to ask the Chef has he being to England ,answer no ! Head office instructions.
Food in General
Tasteless in most restaurants , apart from Mendia , were the best dish is the Sirlion steak
Spaghetti, contained no tomato sauce or any herbs , is was a stew
Try to book Beach House told no tables available for two nights , went up the same floor at 7pm to witness a couple walk up and ask if they had any tables , to be told yes .
Discussed this with the Restaurant Manger who invited us back the next day . We arrived , ordered the full Chicken to share , it arrived inverted on a spit , when we cut into it was full of blood. We do have a picture but will not publish here as it may spoil you dinner. This picture is going to Head office ,disturbingly the Restaurant Manager thought this was ok ?
Breakfast omelette contained raw egg, so check especially if Pregnant. Thai curry prepared while you wait was good , but only when I requested some chillis ,only to be told again we do not serve food will spices on this ship as the British do not like them . He reneged and chillis arrived . All of a sudden everyone in the queue behind said “ I want so chilli in mine please” including Ship Two officers .
New Year’s Eve disaster
When to Brodie’s bar ,crowded as expected 7 minutes to midnight , no sign of Big Ben on the screen entertainment team finally turned up ,start fiddling around, got screen on ,no sound ,everyone shouting to put sound on for Big Ben , just managed it with 40 seconds to go ! This was turned off immediately, so not sounds with fireworks.
New eves dinner was cold and tasteless , this was due to insisting that all guest arrive at the same time for two sittings ,,, Staff over run , kitchen over run , food left uncollected from kitchen, hence cold food .
On a final note , can some explain to me the logic on one barman behind the bar , 6 waiters on the floor , leaving 10-15 people at the bar waiting , then the orders from the waiters given priority , madness , when questioned by all , Told “orders from head office “
1 Seriously tasteless food across the Ship and in places dangerous .
2 General Management draconian/ Head culture - orders are the orders !!
3 Entertainment team in Brodie’s , less than entertaining and competent
4 Bar serving system incompetent and does not meet standard of service required customers
There are other observations, but that just our tastes , so pointless to include . But I will mention that previous customers on the Ship has said “ it has gone downhill “ .
As the ship goes to refit after this season clearly P&O will get the benefit of wiping the criticism slate clean , so for this season It’s all about “ stack it high and sell it cheap . Advice book next year when refitted and restaffed with Management who care and not Management who at end of the season go to another Ship or don’t bother to come back . Read Less