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217 P&O Australia Cruise Reviews

Staff generally trying hard to please but let down by poor planning and ignorance. Do not travel on this vessel if you are vegetarian, vegan or allergic to anything. Examples include chicken in the vegetarian dishes, not by accident. ... Read More
Staff generally trying hard to please but let down by poor planning and ignorance. Do not travel on this vessel if you are vegetarian, vegan or allergic to anything. Examples include chicken in the vegetarian dishes, not by accident. Evidently chicken is a vegetable? One of my party is allergic, two don’t eat meat. One restaurant catered if preordered but everything else was unwilling to modify even a salad roll. Very disappointing. The cabin is worn, needs painting and the fridge acts like a hot box (it does not work). Room service breakfast for my mothers room never showed up and an industrial dishwasher opposite our room blew up leaving our room filled with a pungent, fowl smell. Also, the shower fittings seem to have been retrieved from the titanic. All in all, it’s a cattle class experience at a first class cost. May the fleas of a million camels infest your armpits, or, take a cruise on the Pacific Aria. Suggest it only for those you wish to scorn. Read Less
Sail Date October 2019
We went in to this cruise expecting to be impressed. Everyone I know who has been on a cruise has loved it, raved about it, told me "you'll LOVE it - once you cruise you never go back!" And many people are repeat cruisers, ... Read More
We went in to this cruise expecting to be impressed. Everyone I know who has been on a cruise has loved it, raved about it, told me "you'll LOVE it - once you cruise you never go back!" And many people are repeat cruisers, so I was expecting it to be pretty enjoyable. Well....it was OK. I mean, it was better than being at work. However it was pretty massively disappointing as well. The ship itself was pretty dated. Our cabin (4007) wasn't awful, it was spacious enough, but the bathtub was grotty and full of mold, the fixtures all seemed a bit cheap and like they had lived a hard life. The bed was reasonably comfortable. The food was a massive disappointment. The Pantry was just gross - the food was cold and inedible 90% for the time, and it was like feeding time at the zoo - just a herd of bodies trying to ram as much food in to themselves as possible. We preferred the Waterfront, which had table service and was a generally nicer atmosphere, but the food here was extremely disappointing as well, generally tasteless and often cold, with very few options. My kids hated the children's choices as well, with the gruel-like "kid's favourite soup" and other strange choices. Kids like chicken nuggets and chips, standard sandwiches, pizza....these shoudl be standard, consistent options. We tried Angelo's one night and were hugely disappointed here as well. The chef seems to think Heinz tomato sauce is a pasta sauce, as it seemed to feature heavily in the pasta bolognese and lasagna. We cancelled our second booking. We tried Dragon Lady once. The grilled trout available one night was amazing. Everything else was again, cold, weird and barely edible. It was like they were trying too hard to make the meals interesting and exotic, but they missed the mark wildly, and we would have been far happier with standard Asian fare actually done well. Service was OK in all restaurants. Not great. Not terrible. A bit slow, but not like we had anywhere to go. The best food we had were the pizza's at The Grill that had to be purchased. They were pretty cheap, but felt like a bit of a rip off given it was meant to be all inclusive. The ports were were interesting, although we were MASSIVELY disappointed that the volcano tour in Rabaul didn't actually go up (or anywhere near) the volcano. We stayed on shore as long as possible at each port to feel like we were actually traveling. The evening entertainment, bars etc weren't bad, but got old quickly. As my husband said "it's like being on a floating Wests club". The pool was pretty tiny, but ok. The Dolphin statues seemed like a pointless decoration given they were draped in signs saying "Do not enter this area". The cocktails were pretty tasty by and large. My kids loved the kids club, and here I would give them 5 stars - the kid's staff were amazing, and they had a ball making new friends and going to all the kids' events. All in all - pretty sure we aren't "cruise" people after this, and I tend to think that the people who are (if this was all standard) have very low expectations. Read Less
Sail Date September 2019
Hi, my husband and I and 2 friends boarded this cruise on the 13th August to the New Guinea Islands. My first disappointment was the fact that we could not take on a pack of bottled water or the usual 2 bottles of wine on baord, like we ... Read More
Hi, my husband and I and 2 friends boarded this cruise on the 13th August to the New Guinea Islands. My first disappointment was the fact that we could not take on a pack of bottled water or the usual 2 bottles of wine on baord, like we could on every other cruise. And our first thoughts as we headed towards the boat was how tired and dirty the boat looked. As the cruise sailed up the Brisbane River, we all decided to get a cocktail to celebrate the beginning of our holiday only to find out that the cocktails we ordered had half the amount of alcohol in them. It was on another P & O Cruise that the bar staff taught us how to make Mudslides and Toblerones and these cocktails on the Aria were like chocolate milkshakes, the other drinks on the boat seemed to be watered down as well. Not impressed at all. This happened right throughout the cruise and when we questioned the bar staff they just said (It is company policy) which I can only gather is what they have been told to say. Not good enough. We wrote in a complaint at desk and asked to see someone higher up, which of course never happened. The next complaint is the variety of food in the Pantry Dining - poorer quality and poorer variety of food than any other cruise we have been on. We tried 3 other restaurants and was not happy with the amount of dishes to choose from, on there menu's and at these venues. Had much better on other P & O Boats. Then we went to see a show - because of the layout and low tiering of the seats in the Marquee - we could not see the stage performances hardly at all, and in the end, we had to get to the Marquee sometimes 3/4 of an hour earlier just to get a seat in front of the glass petitions on the top level to be able to see the show. Then there was the trivia - we learnt early that we also had to get to trivia at least 1/2 hour beforehand just to get a seat and many people just walked away in disgust. When we ordered drinks from any venue (except the Dome room) we had a long wait. Any venue that had a good entertainer at it, just got swamped with people and there, again, was no where to sit. The layout of the boat is very poor. The adult pool on the back deck didn't even have 1 spa - this has never happened on another ship. Pretty poor. The only 2 spa's on the main deck were usually full of kids and parents. The amount of toilet facilities around the boat were very poor and outdated. None I found had more than 2 toilets in them. We were all very disappointed with this cruise ship and would never go on it again and this was not just our opinion - there were people on the boat that told us how disappointed they were as well. The only good thing I could say about the boat is that the rooms were nice and that the staff cleaning our room were very good. I feel this trip was not worth the money we spent on it. The only way P & O will get us back on their boats is to give us a free cruise to prove they have changed their policies and maybe ditch the Aria boat or give it a make over. I feel terrible to make this sad revue but feel it is necessary to do so and hope P & O read it and make plans to rectify situation before more people right more sad revues. Read Less
Sail Date August 2019
The Pacific Dawn slogan is ‘Like no place on Earth’ and for a cruise liner that is old, rusty and way past it’s use by date that covered it! I booked this cruise as it’s rare to board a cruise in Darwin stopping at Timor Leste, ... Read More
The Pacific Dawn slogan is ‘Like no place on Earth’ and for a cruise liner that is old, rusty and way past it’s use by date that covered it! I booked this cruise as it’s rare to board a cruise in Darwin stopping at Timor Leste, Komodo Island, Bali and Singapore. The first meal was in The Pantry & it was very average with long queues, food was cold & to find a spare seat was impossible. All other meals were in the Waterfront restaurant. The room needed an good clean and paint and the sink was so old it was peeling enamel, the balcony had rust on the railing so a warning not to lean on it. The nightly entertainment was not world class but it was enjoyable to watch. The best meal was High Tea which cost extra but was worth it. The shore excursions were way overpriced, in Dili I booked direct with Timor Adventures, a wonderful day and Carlos our guide was very informative. Pacific Dawn staff seemed to be lack lustre and not like on other cruises where they are so happy and couldn’t do enough for you. I won’t be booking on P&O again as compared with other cruise line cruises I have done I am rating this cruise a 2, being generous. Read Less
Sail Date August 2019
We chose the Great Barrier reef 10 night discovery in a balcony room. The positives Housekeeping and entertainment were good with no issues. There are a few negatives The food particularly in the pantry was bland and dry. No ... Read More
We chose the Great Barrier reef 10 night discovery in a balcony room. The positives Housekeeping and entertainment were good with no issues. There are a few negatives The food particularly in the pantry was bland and dry. No variety unless you like curry or a roast. The breakfast options were a bit better. The waiters never came to us to offer a drink, They clean tables only. On Princess Cruises they routinely would ask if you wanted a drink. That counts for paid drinks as well. On that note, without the drinks package all that was included was water or watered down orange juice. The poocific explorer on some days there was a sewerage smell around deck 12 and even in our room. We notified reception and they sanitized our room promptly to their credit. Also they don't tell you at time of booking that the waterslides cannot be used at the reef. Travelling with a child we would have liked to have been informed. I think i will stick to princess cruises Read Less
Sail Date July 2019
We have cruised P&O many times from Brisbane as we do not have a lot of options for local ships - until 2020 at least. We were blown away by the service of almost all groups on this ship. The folks running the Edge program are ... Read More
We have cruised P&O many times from Brisbane as we do not have a lot of options for local ships - until 2020 at least. We were blown away by the service of almost all groups on this ship. The folks running the Edge program are AMAZING, and everyone we encountered in the dining rooms / stateroom attendants/ restaurants were fantastic. Sadly there were too many issues with this cruise to recommend anyone travel on the Pacific Dawn. The water supply to our cabin was polluted (*see cabin info below). The food was ordinary at best - with the exception of Salt Grill which was amazing. My wife has coeliac disease, and sadly the labelling on items in the buffet was either incomplete or factually incorrect. An example was a soup at the asian area that said Gluten Free - but when I quizzed the staff I was told no - there is soy sauce in this. The waterfront restaurant made attempts to modify some dishes (dinnertime only) and these were of an ok standard. We had a lot of photos taken as part of a photo package, sadly when we checked the USB drive once at home only a fraction of the photos we selected were actually on this USB disk. This was heartbreaking as we had some wonderful dress-up shots taken of our children. I can only put this down to lazyness of the staff in the photo area. The ship is rusty and tired (it was sad seeing the rust hastily whitewashed over when in lovely Pacific Island ports) the eateries never have enough seating space and have comparably short open hours compared to Royal or Princess. Whilst the waterslides are great, they do not make up for the tiny pool or limited deck chairs on the Lido deck for a cruise with 500 children onboard. Unless you can only afford a 3 day trip from Brisbane or have never cruised before - steer clear of this ship. I took a $600 hit to the pocket by cancelling another cruise I had booked rather than sail on the Pacific Dawn - or probably with P&O - ever again. Read Less
Sail Date June 2019
Having been very spoilt on our first cruise with the Regal Princess, I guess I should have expected the standards to be heaps lower. The ship is old and rusty and having had a refurbishment 2 years ago I can't see where the money has ... Read More
Having been very spoilt on our first cruise with the Regal Princess, I guess I should have expected the standards to be heaps lower. The ship is old and rusty and having had a refurbishment 2 years ago I can't see where the money has gone. Our shower had 2 temperatures... hot as the sun and cold as ice. The toilet flushed occasionally and a few times my husband and I had to resort to using water from the tap in a glass to try and flush away anything that went in there. The balcony was tiny and you couldn't leave the door open to listen to the waves. Good luck getting out there to sit on the chairs anyway. On the plus side our room attendants were great and our room was always neat and tidy every day. The food was average. Being a sweet tooth I didn't even eat the dessert. The food was basically the same everyday and felt more like RSL food than a buffet. The staff were hit and miss. Some amazing and some completely uninterested. The mocktail package we bought was fine as long as you didn't mind getting in line for 15 minutes everytime you wanted a drink. The coffee on the other hand was great. Nice flavour and consistent. Bingo was fun... the staff for this were good and Tony was hilarious. The entertainment dancers on the last night of the cruise looked bored and you can tell they don't want to be there. Protege were great, some of the other bands were a bit karaoke style. James in Charlie's bar was amazing and always friendly and happy. He is an asset and if all the staff were like him the ship would be great. Information on shore excursions was pretty limited. The big screen tv has pixelated pieces and you can't see the whole thing. Every restroom I went to had at least one toilet out of order. Sorry P&O but I won't cruise with you again unless you up the level on your ships. We heard a lot of the same from other people who we just overheard. It's a shame because it could be great. Read Less
Sail Date April 2019
The balcony room was quite spacious and in a great location. The evening shows were outstanding, the group put lots of energy in their show and costumes, the variety was great too. This cruise could have been very nice experience, however, ... Read More
The balcony room was quite spacious and in a great location. The evening shows were outstanding, the group put lots of energy in their show and costumes, the variety was great too. This cruise could have been very nice experience, however, the way information sessions were organised, it was very clear that fitness and spa team are trying to sell you anything and everything. The sessions were not quite informative and sometimes had very conflicting information. I'm not sure why you need to sell shoe inserts and detox pills on the cruises, it is just disgusting. most fitness classes were offered at the additional cost. I think spa should be relaxation space and not pushy sales space. The reception service was rude and not helpful, all 3 attempts to get any information about tours, shuttles, etc. was a waste of time, the staff has to be trained well to communicate to guests, this ruins the experience overall. Read Less
Sail Date April 2019
Aria looked, sounded, should have been great. P&O have have always been our go to cruise line. Alas, no more, Pantry food was simply disgusting, almost inedible in general and whoever heard of turnips for every meal as veges! I hit the ... Read More
Aria looked, sounded, should have been great. P&O have have always been our go to cruise line. Alas, no more, Pantry food was simply disgusting, almost inedible in general and whoever heard of turnips for every meal as veges! I hit the wall 4 nights in where my body said no more. I simply couldn't eat any more bad food. The other restaurants were ok but helpings were small unless I paid for more! The cabin was good as was all the bars and public areas, though dated and tired. She is an older ship now.Staff were terrific too but entertainment staff targeted priorities at under 25's at the expense of the rest of us, who were the spenders. Watered down orange juice and watery cocktails and spirits also were a real low! This was the first cruise we were pleased to see end. Sad. I wonder why this great Cruise Line has dropped its quality so much. Money and savings I suspect. Still, we love cruising and will have to leave our dear friend behind and move up a level or two to get back the quality P&O always served in the past. Sad for Carnival, sad for us. Read Less
Sail Date March 2019
Firstly I have to say that this is not our first cruise with P&O[ the others both 10 day cruises] So I do know that P&O can show their guests a great time on a great ship....unfortunately this was not the case with the Dawn. ... Read More
Firstly I have to say that this is not our first cruise with P&O[ the others both 10 day cruises] So I do know that P&O can show their guests a great time on a great ship....unfortunately this was not the case with the Dawn. Embarkation was fairly quick and easy, then the smell hit us. Our cabin [a balcony...that's a laugh] was 10123 and the corridor leading down to it smelt disgusting [heard the same complaint from other floors] . This smell was there for the whole cruise...so glad it was only 4 nights. When we stepped into our cabin was a little disappointed as it was very dated. I had read that the ship had been refurbished 2 years ago so was expecting at least some new carpets and prints on the walls[apparently the only cabins refurbished were the suites!] Prints were so old & dated the only colours left in them were blue and the carpet[as much as it looked clean] also had an odour. Not sure what era the lamps were from , but it is time they saw the bin.Their were some good points to the cabin, PLENTY of storage[even the heaviest pcker would have room for all their gear] The bathroom was spotless & well laid out and the pillows on the bed were the best I have ever had. Pity the same couldn't be said about the mattress, which was like sleeping on a brick. Also the sheets on the bed were clean but very greyed.The fancy bit of cloth on the bed needed a good wash! The safe to the room took us 20 mins[with the assistance of cabin steward] to lock and when we tried to unlock to get wallets out we couldn't, so had to call front desk for assistance[3/4 hr later] someone turned up and said it needed a new battery and fixed in a couple of minutes. I feel this is something the cabin steward should have been onto when we had trouble locking it. Also felt as much as rooms were left tidy when they were cleaned.....we are not messy people. Things were definitely lacking in this department. Beds were not made until well after lunch one day[even though sign was out from 7.30] only got 2 turndowns & 1 lot of chocs on pillow. Their is also no number to contact your cabin steward. So you just have to look out for them[in some cases try & find them] Not really sure what their shifts actually were . Also I asked if a bucket of ice could be left each day[common sense would have been that it was left in the fridge] But no twice it was left on the table next to the tv [half melted by the time we got to it] Probably the worst aspect of our room was the balcony. Each time we have travelled with P&O we have gone up a level with our room [1st inside...no window, 2nd cruise outside window & this time a balcony] What a mistake that was!!! Should have saved our money! We rarely used the balcony because it was such a hard place to get onto. Let me explain. For Us both to be able to sit outside ! of us had to open the door. Then step outside & close it. Go & sit on the chair which was behind the door when it was opened. The second person would then come out and have to move the table[much to big for the balcony...think they may have come from the suite remodels] to be able to sit and their chair. Putting the table in front of the door making it impossible for the door to be opened again without all the bother we had just gone through. Also the balcony looked like monkeys had been let loose with a paint can. Paint over the furniture, floors and even the windows. This was not the inviting place that is shown in the brochures. We had gotten a balcony cabin on another cruise that we took[Princess] and it was wonderful. We loved to be able to have the door open to let some sea breeze in and we had breakfast & drinks out their many times. We barely used the balcony on this cruise, it was such a mess. May I add that we took this short break cruise to celebrate my birthday & if I had known the balcony would have been so bad we would have gotten a window room! Also hubby [a work health & safety officer] showed concern that there were no fire rated safety bulbs in the sprinkler heads on the balconies. After unpacking we decided to visit the Pantry for some lunch. We had both been looking forward to this as I thought the concept was great Boy was I mistaken. Not sure if the Pantry is laid out the same way on all P&O ships , but on Dawn it just doesn't work. People are going in all directions to have a look at all the little store windows[where as in a buffet you are all in a line going in 1 direction] It is very cramped in some areas . Finding a table can be a nightmare and for the evening meal they even block off part of the eating area to turn into a restaurant[that you have to pay for] So it is even harder to find a seat . Our first meal[lunch] was ok. Desserts were below average and lacked variety. We went to the pantry the following morning for breakfast [think it was about 7-7.30]and it was probably the worst breakfast I have ever had ,ever! As much as their were all the little shop windows open the variety was very limited[was told by other cruisers it was the same breakfast every morning] Decided on french toast and bacon & juice. Both the french toast was barely warm[even though their were a mountain of it in the window] and the juice was barely cold. So just left it promising to never go back their for breakfast again. We did call into the pantry a couple of times [mainly coffee and snacks] at best the food is basic and at times just plain terrible[ rock hard burgers , chips dry & salad limp ] Though I did have some very nice fish & chips one day. Coffee machines are frequently under maintenance for a long time. The waterfront restaurant on the other hand is wonderful. Was always able to get a seat[only 2 of us] and always enjoyed the food [all 3 courses of it] The only negative I have about this restaurant was that I arrived at 9.15 for breakfast[suppose to stop serving at 9.30] after running late from the spa and was told by front staff that they were closing early , so I couldn't have breakfast. Not good service guys! But in general the staff & food was above average in this restaurant We didn't try room service at all on P&O as you have to pay for it [free on Princess cruises] Where P&O did excel was its inside common area bars[obviously where most of the refurbishment had been done.] The Orient , Dome and Promenade bar, were absolutely stunning. Also the bar staff DEFINITELY gave Princess cruises bar staff a run for their money. They actually make their cocktails from scratch[not using premade mixes like on Princess] And they were delicious! A definite to do is the mix academy class run in the promenade bar. You get to make 4 cocktails for $25. !!. Hubby also loved that he was able to get a XXXX gold for $5.95 a can in these bars[they call it banana juice] Way cheaper that beers on other ships. Also another fun thing on P&O was its elevators[again done in refurb] lots of interesting scenes inside rather than plain boring walls. We also weren't constantly harassed to have our photos taken [which to us was great] and attend art auctions which are big on Princess. Probably one of the biggest disappointments on this ship was the pool[If you can call it that] deck. What a disaster!!! 1 VERY small pool [have seen backyard pools bigger] that for anyone with disabilities would have been a nightmare to get in & out of. Looks like there were suppose to be fountain going in it , but they weren't working. There was a kids water park which looked great , if you were a young child. But kids over a certain age did not seem to want to have anything to do with it making the swimming pool absolute bedlam. The couple of spa's on the deck were again only tiny spa's like you have at home. So what is usually a nice relaxing day at the pool definitely wasn't happening aboard the Dawn. Another thing I found absolutely ludicrous was the fact that the pools & spas get netted off at 8.00 in the evening. Seems crazy to me considering we live in the tropics. On other ships they at least leave them open until after the outdoor movies have finished. As people seem to like lying in the pool or spa to watch the movie. Not sure what time they were open in the morning , but did hear some people complaining[so many complaints from people] they had gone for an early morning swim and it was still netted off. The pool deck in general was a disaster area . Furniture generally looked like it had been picked up from the side of the road, Hazard tape was everywhere & where was the staff? It was only on the day before we were due to get off, that were actually saw staff going around asking if you wanted them to get you a drink[ I was thinking that this was not a service offered by P&O. I know the ship had been through a cyclone previously, but I do think that cruisers should have been notified about the damage done, then they could decide if they wanted to continue on a substandard cruise, or rebook later. Feel this was definitely money grabbing on your part. The main bar on the pool deck was not open until in the evening [as the cover had been damaged in the cyclone[ So a small pop up bar had been made. Don't know how many times we had warm drinks from there [actually soft drink came straight out of a warm can over ice] Not good enough P&O[ you guys are suppose to be leaders in the cruise field] . Staff were VERY low on pool decks . Chairs had towels over them for hours with people wandering round looking for seats , but not knowing if they could sit their. Actually stall seemed to be light on everywhere As I was on this cruise for my birthday decided to treat myself to the spa [a facial massage package] What a lovely looking area that was . Staff was wonderful. Chang[mu therapist ] couldn't have been better. Pity my peaceful massage was constantly disturbed by BEEP BEEP BEEP, BANG BANG BANG. Chang informed me that they were fixing something in the engine room. Definitely not the relaxing experience I was craving[But again thank you Chang for trying] Think that's about it apart from letting you know you will have to pay for shuttle buses to town[free on other cruise] and that public toilets constantly seemed to be under maintenance. Heard so many complaints aboard this ship[actually the only positive thing I heard was" well I suppose you get what you paid for'" ] When I got home I compared the per night rate for this cruise aboard P&O and the per night rate we paid on Princess at the end of last year and the difference was less than $50 a night per cabin [and that was sailing at Christmas time] So I really don't feel that " this was a cheap cruise" statement is warranted. To All the staff on the Dawn, I feel sorry that you have to work on such a substandard ship .but you do the best you can with what you have[heard 1 passenger refer top it as a ferry] Would I ever travel with P&O again, yes would give them another try. Would I travel on the Dawn again NEVER!!! Read Less
Sail Date March 2019
So embarrassed to have talked up and sell cruising to good friends of mine as a fun, exciting and wonderful way to holiday and party with your mates. I have never complained or posted negative reviews in my life. Let me start with a ... Read More
So embarrassed to have talked up and sell cruising to good friends of mine as a fun, exciting and wonderful way to holiday and party with your mates. I have never complained or posted negative reviews in my life. Let me start with a positive, the age of P&O Eden is approx 27 years old, the have done a fabulous job in decorating and fitting out. All the public areas at just gorgeous for her age. Our balcony rooms 9132 and 9135 were again for the age very well appointed, clean didn’t smell and not issues with noise from below or above facilities. That’s where the positive compliments end sorry to say. P&O have not only let themselves down The company name but also to those that save their hard earned money to take time off work to enjoy a well deserved break. P&O you may have sold this ship!!! But you haven’t sold your name!!! Now this cruise was advertised as a FOOD & WINE cruise. They apparently ran out of bubbles at every bar in the ship in the first 12 hours of the cruise. (I say apparently because as you will read at the end of my post we were able to get hold of it) You were lucky to be able to buy it by the glass, but if you were with friends, several bars needed to be approached to buy 2 glasses. There was no wine list as they only OFFERD 2 whites and 2 reds, they ran out of white Chardonnay and the remanding 2 whites were cheap $8 bottles you could buy from BWS that they sold for $35.00. With so little to choose from we decided we would enjoy some REDS on our food and wine cruise!!!! But there were once again only 2 reds available either by the glass or bottle, both cheap and blends. No full bodied reds or whites. No extensive wine list as you would expect on any food and wine event. The only cheese in site was paper thin pre sliced sandwich cheese and sandwich ham. No platter options For those that wouldn’t know any better, your fair entitlement for fine dinning included in your fair was not obtainable on this ship as advertised. Never in my experience of cruising over a dozen cruise have I ever been denied this opportunity. We were on the ship in the first hour of boarding and could not even book in. All cruise experiences I have had. You are entitled every night, either in two choice of bookings. 6:30 or 8:30 and or anytime dinning which is achieved by taking a buzzer, having some pre dinner drinks and waiting approximately 15-20 min for a table. The only option left to us was up at the pantry, which let me tell you was a repeat of Very limited options that didn’t change for both lunch and dinner. Mainly consisting of Asian and Indian, some chicken and if there was roast, it was like leather boots. Very lacking in choices, no bakery options, no cookies, muffins and all the lovely things you would expect of a buffet on a cruise, Salad options were also very limited. There was no 24 hour fair included food facilities past 9pm So your late night after club munchies were limited to 1 outlet and you had to pay for it. Pizza $9 hot dogs $5 and so on. NEVER EVER have we had to pay for pizza let alone the midnight munchie option. For an industry that is fast growing to be at the top of the holiday industry and trying to gain more and more interest in Adelaide waters. P&O you have not only disgraced you own name. But for those that have never cruised before, burst a bubble of how beautiful cruising really is. I did make a formal complaint on the ship and was met with the supervising manager of baring. Who was lovely enough and as a peace offering booked us immediately into the fine dining we were never able to seem to obtain a normally entitled seat in AND magically a bottle of champagne appears with also anothe 3 options of another 2 brands of choice. In which I also bought another of this apparently very rare bottles that no one seemed to be able to even get a glass on the entire ship. Which brings me to the conclusion. No bubbles, no decent white, no decent reds and also running low on some ciders and beers. That they were pushing to sell cocktails or spirits both in some cases twice the price and not only myself but the girls I was with all felt they were watered down. You may be a budget cruise line and offer to the market a slightly less fare for cruising. But this does not mean you can just advertise and not deliver. I felt so very bad for you staff that coped it from so many disgruntled passengers. Real shame Us girls made our own fun and did our best to enjoy what we could. Read Less
Sail Date February 2019
we thought a trip to our tropic north would be different.it wasn't.the ship was old,slow and badly maintained.entertainment was non-existent,day time events were old news and boring.day trips were uncomfortable,overpriced,and ... Read More
we thought a trip to our tropic north would be different.it wasn't.the ship was old,slow and badly maintained.entertainment was non-existent,day time events were old news and boring.day trips were uncomfortable,overpriced,and sometimes dangerous.the locals seemed indifferent to tourists,with no effort made to welcome us. our cabin was adequate,but badly in need of repair.balcony was covered in rust.sewerage smell evident early mornings. now the good news.food and dining was mostly first class.all venues provided plentiful and varied meals.beer was cold,and cheap(for a cruise).staff were all cheerful and helpful without exception.brisbane port experience was excellent and speedy. the shows provided were unvariably amateur,and improvised.bands were very good,but only performed for a limited time,leaving us sitting waiting for some live music for up to two hours.shore days were badly organised,with little to do.duty free was very limited in variety,with alcohol being the only bargain. all in all,not a trip we would repeat.we paid top dollar,and recieved little in return. Read Less
Sail Date February 2019
This cruise was a quick getaway to relax and watch some comedy acts aboard the ship. The booking agent or P&O failed to acton the instructions given as to the need for a disabled access room, after 25 phone calls being advised by ... Read More
This cruise was a quick getaway to relax and watch some comedy acts aboard the ship. The booking agent or P&O failed to acton the instructions given as to the need for a disabled access room, after 25 phone calls being advised by the booking agent P&O needed to fix it and then have P&O advise that we needed to speak to the booking agent we gave up we were advised by P&O we were upgraded to a balcony room WELL REALLY FUNNY THAT WE HAD PAID FOR A BALCONY ROOM although it was a bitter disappontment the floor was uneven and for me a hazard that I may have lost my footing and fall over as I use a cane to get around. The room was not disabled friendly as neither the booking agent or P&O would move and fix the issue just kept stating the other one needed fix it. (read here not using either again) The furniture in the cabin was treadbare and the chair covering was ripped and looked like it hadnt been changed since the 80's. The balcony had a massive drainage hole in the floor right where you step onto the balcony from the room and area around this was drain was spongy and felt unsafe to step on, we were assured by the steward it was fine although we did note he wouldnt step onto the balcony. We paid extra for a package of Bubbly and canapes a meal in the Salt Grill and breakfast in bed. The Salt Grill left a lot to be desired we requested glutenfree bread for one of the 4 people at out table when the bread for the others was brought to the table, it had to be requested a further 2 times before it finally arrived just before dessert was served. The meal it self was ok the steak was cooked well and the sides were edible just. We then ordered coffes and a pot of tea with soy milk which also didnt arrive until it had been requested twice more. Not really the experience expected at the price we paid for the meal perhaps Gordon Ramsey could go undercover and then give the servers and chefs some timely feedback. The next morning the breakfast that arrived was not what was ordered and there were missing items but at least it was hot and tasty. I won't bore you with the rest of the issues as it was a waste of money and a real eyeopener to the fact P&O really don't give a rats backside to their customer requests and needs. We were shocked by the attitude and lack of attention to detils forthe whole experience end to end. No one stepped up and took ownership and certainly not one person knew what was going on at the front of station peir, when we were advised we needed to get out of the car and walk to the other end of station peir to the ship with suitcases in hand. Well as it turns out the P&O person at the peir should have directed the driver of our car to take us to the ship like the majority of the other people embarking on the ship. Read Less
Sail Date February 2019
BEST PART We were very impressed with the size of the Suite (living area, bathroom and deck), Including the free laundry services provided no matter how many cruises you've done. Also, the priority booking perk worked well, as we ... Read More
BEST PART We were very impressed with the size of the Suite (living area, bathroom and deck), Including the free laundry services provided no matter how many cruises you've done. Also, the priority booking perk worked well, as we tried to book restaurant seats late on the first day and were refused & treated like ignorant scum until later we tried again and mentioned our Suite number - then instant bookings occurred this time with only a hint of crankiness / impatience by the staff. WORST PART We found "the Pantry" to be absolutely horrid. In two words we would describe it as 'lazy' and 'cheap'. For bfast there was only one station providing both bacon and eggs and there was always a large queue for it. Another station had bacon but although it very clearly said "eggs cooked to order" on their display sign (& there was a grill plate cooker behind them) the staff would not cook eggs and sent everyone who wanted eggs to line up at the other station. We even pointed out the “eggs cooked to order” sign to one of the supervisors and he actually told us we shouldn’t be reading that part of the sign (fair dinkum!). If you wanted something from a few stations, you had to line up at each one while your meals go cold and get coughed over by people pushing past. A buffet service is so much faster - they need to bring this back. I found it very tiring and stressful to dine at the Pantry because the food choices were so poor, there was fierce competition to get seats, people were crowded together in the seating areas and in the walkways, and the ceiling was low and claustrophobic. There was nothing that impressed us at lunch or dinner at any of the stations, it all pretty much looked like the food you'd cook yourself at home. An exception is the fish and chips station that had good chips and a very nice batter, but although calamari was supposed to be served we never saw any, only fish, and the 'plates' provided were wire baskets with a sheet of paper under the food, and so very difficult to eat from with a knife and fork as the paper fell apart and the food fell through the wires onto the table so you ended up actually eating off the table itself. Some people were eating off what looked like prison or boarding school trays! (which I imagine are meant to be trendy but had the opposite effect). One station had on display at almost every visit the same thing which was a pitiful looking sliced devon sausage and tiny little piles of crudities (sliced carrots etc) and nothing else! Similarly at another station, significant display space was used up with widely spaced small bowls of cereal or very simple salads depending on the time of day. The pantry was a huge disappointment, and I dreaded going there when other dining options were not open. Instead of looking forward to meal times, we were put off at the thought as it was such an unpleasant experience. OTHER RESTAURANTS We didn't try Salt but wished we had, because we later found out that Salt meals are apparently specially prepared to order, unlike with the other restaurants the meals are pre-prepared and stored. Dragon Lady and Angelo's were good, but nothing to write home about. We did the Chef's Table and at least one of the dishes served had also been served at the Waterfront the day before (yet we paid $119 pp for 'special' meals). We think Princess Cruises do a much better job of the food in all aspects. Read Less
Sail Date January 2019
As our previous cruise with P & O was so enjoyable. This one was unpleasant cost a lot more, duty free was cheper in Australia. Don't travel with them. Not enough room in the comon areas for any type of ... Read More
As our previous cruise with P & O was so enjoyable. This one was unpleasant cost a lot more, duty free was cheper in Australia. Don't travel with them. Not enough room in the comon areas for any type of entertainment. All shore excursions very expensive if you book on line shore tours at least 50% less. Very noisy are only catering for the party crowd who will buy there over priced cocktails. Don't waste you time or money find another cruise line. See cabin review below, torn bedding used on beds. Cotaninated water supply so the whole ship stunk as every one had the runs, the only solution was very highly priced bottled water & 1.95 per 1.5 bottle on Australian soil and & $ 4.95 per bottle on boat with no way to have a tea or coffee as it was all made with ships water supply, even the steam to heat the milk for lattes ect. Not to mention drinks with ice. You also have to atrange your travel from Brisbane Airport to Portside dock. That's another $ 50.00 for the 2 trips. As long as you like hot curry, hot Mexican or fish you should be ok for food. Pandora and othe duty free shops cheaper on land paying duty and taxes. Read Less
Sail Date January 2019
We were on board the Aria that left Brisbane on 4/1/19 bound for New Caledonia. We were very happy with all the staff on the boat, they were all marvelous. However, that was the only thing that we were happy with. I have mobility problems ... Read More
We were on board the Aria that left Brisbane on 4/1/19 bound for New Caledonia. We were very happy with all the staff on the boat, they were all marvelous. However, that was the only thing that we were happy with. I have mobility problems and use a walker. There were four lifts each end of the ship but on a regular basis 3 of the lifts would be in use by staff or out of order leaving only one lift for passengers. It would sometimes take 20-25 minutes for me to get in a lift and sometimes I was forced to carry my walker downstairs in order to get to events on time! We were very unhappy with the restaurants as well. The food in the Pantry on the 11th floor was ok but we could never get a seat (there were 5 of us) so we had evening meals in the Waterfront Restaurant and the food was not good. We wanted to try other restaurants but couldn’t because they were always booked out so we were not happy about that. Also, on other cruises (Princess etc.) we were able to go to the buffet late at night for light snacks, coffee or sweets etc. but on the Aria all the restaurants closed early (I think at 9 o’clock). Overall, a very disappointing cruise. I don’t think we will be sailing with P & O again! Read Less
Sail Date January 2019
This was my second cruise. Maybe the bar had been set very high as my first was on the Disney Wonder and that was 5 star all the way. Boarding was easy and smooth. First hiccup was being greeted by 3 separate tables selling merchandise as ... Read More
This was my second cruise. Maybe the bar had been set very high as my first was on the Disney Wonder and that was 5 star all the way. Boarding was easy and smooth. First hiccup was being greeted by 3 separate tables selling merchandise as soon as you are on board and a lot jam happening instantly as everyone purchased lanyards for their cards. Once clear we headed for out room. We were on deck 11 in a mini suite. The room was great no complaints, yet, keep reading. I checked out the balcony and noticed everything was covered in salt and bits poop all over the chairs, not the most welcome area. As we boarded early we headed to the pantry for lunch. This is the onboard buffet. It's setup really haphazardly. Instead of one continuous counter, it's broken into many sections, each forming it's own line and making it very difficult to move around. One drink station also ment a 10 minute wait per drink. Food was ok, but had no chance to sample it all unless you wanted to queue for hours. Next we roamed the ship getting our bearings. They layout is pretty good but you can see the age, lots of rusty spots, the odd bucket catching leaks (we were still docked) and the promenade deck also covered in salt. Finally we departed, we chose to watch feom out room as we went under the gateway bridges, the party on the pool deck 12 all cheering. It was about this time we noticed if anyone danced or ran on the deck above our room, We heard everything. If we hadn't of bought ear plugs we never would have slept. Dinner was booked in the restaurant. Again a 20 minute queue at our scheduled time didn't really make sense to us. Food was good but not great, portions a bit lacking, didn't go back for dinner again. Went to the show that night, this was excellent. Dancing and singing was fantastic and extremely entertaining. Next day, breakfast we tried the restaurant again. I had eggs Benedict and struggled to find the sauce. Squbbling maybe but hey, we paid good money for this. We shared a table with another couple, grest people, highlight of the morning. Next was kids club. It opened at 10.30, such a late start. We dropped off our 7 yo only to be told we had to collect her at 12pm as they closed then for 2 hours for lunch. So rule out trying to plan anything for yourselves if you have kids. She didn't go back again. Bingo in the afternoon was very entertaining as was catching a movie on the outdoor screen. Be warned if you have kids and they want to swim. The pool is quite small and young age to climb right down into it, you have to go in with them, you can't see them otherwise. Also I found the fact every day numerous ladies found it necessary to sunbake in gstrings, topless, right next to the pool, which had kids everywhere appropriate kinda sad. Don't get me wrong, they view was great but really not the place. Ship needs a proper adults only area. Also one of two smoking areas is also right next to the pool, be warned if you have athsma issues like my wife. I smoke but always went to the designated area on the promenade. A walk around the upper top deck soon reveals the age of the Dawn. One part of the deck sunk half a foot when I stepped on it, everything has been painted over so many times it doesn't look good. The crew were a mixed bag. Room attendants were great and thorough, no complaints there at all. My daughter loved the towel penguin they made. The restaurant waiters were almost polar opposite to the point of almost rude. Basically move you along as fast as possible as there isn't enough tables for everyone, never checked drinks. Staff in the buffet were friendly, always smiling, but the often limited English caused a few issues. Quite a number of times I would have to repeat myself or id just get a smile back. Bar staff generally good but always flat chat so never time for them to offer that little bit of extra service. To sum it all up, food, terrible. Most tasted bland, if you didn't have a booking you went hungry, no food after 9.30pm unless you laid. 20 minute wait for a paid hotdog, Seriously. Buffet a real fight to get anything including a table or drink. Cabin, excellent but stay on deck 10 or lower if you like some peace and quiet. Staff a mixed bag. Entertainment for me was best part of cruise. All well done and very enjoyable. Will I sail again with P&O? Never, We'll take an extra 12 months and cruise from the USA again with Disney. Read Less
Sail Date December 2018
Embarking from Port Melbourne ,fantastic ,as was Disembarking..So fast.Cabis old but cannot compalin as it was comfortable and only spend part of time there.Always cleaned and room cleaning people such as Prince and Mary very good on Deck ... Read More
Embarking from Port Melbourne ,fantastic ,as was Disembarking..So fast.Cabis old but cannot compalin as it was comfortable and only spend part of time there.Always cleaned and room cleaning people such as Prince and Mary very good on Deck 10 evens. Food is disgusting ,All Asian and Indian ,everything has flavouring ,even baked beans,,,,,,,,,Chicken ,ham and beef etc always dry,,given a few more days ,you could light it up with match as it is very dry. Had to go to bar outside of PANTRY to get orange juice even though there was abar in the PANTRY. then we had to queue up outside at bar where Pool is to get an orange drink ,but P and O made sure plenty of alcohol available in PANTRY.,,No Mocktails,,It seems that the P and O mob want us to live on watered down alcohol drinks. No bodt coming around to ask if we wanted drinks when we were in the PANTRY,,COFFEE is so gross,Better coffee available at Service Stations better than this RUBBISH, Same old problem with TABLES,Have to have someone sit at table while partner goes to get small meal then the one at table has to go and get something over and over again,,,,WHY aren't there Trays so we can put 2 meals on it and save not being able to have meal with each other,,,,,,,,,,,,Staff always overworked but very good at jobs. laundry,you have to have Australian dollars to use Washing machine and Dryer,$3 for washing machine ,$3 for dryer, which you get dollar coins from Level 5..Detergent machines not working,Have to go to level five for a $1 packet. Feel sorry for staff there as they are doing great job with we passengers and extra work load,Artists in longes played same music every day of cruise,Cant they learn different songs ? Mathew and other guy doing trivia etc very good,bingo expensive and no one to show how to play it.No body at hand cleaning stations to make sure people disinfected Hands at events,,,,,,,,,,,,Just lucky no Virus going through ship.Staff at Waterfront very good ,but menu repeated over and over again.Staff wonderful there.TOURS,some not worth it especially the one at akaaroa where you go to hilltop pub, Pies etc cold when the Tour bus arrives and pastry items have to be warmed up,,WHy no Baimarie there at Pub,they know buses coming,Wated time there.Wellington Tour also disappointment,,Went to Look out and spent short time there and then went to Botanical garden Rose Garden,,,,,Jus a eating place and coffee place then just few minutes to see the small garden,NOT WORTH PAYING FOR.,The train trip through gorge pretty good.as is walking tour in Hobart, on our Hobart ticket ,it said to go through Terminal and go outside to meeting point,No one there.Tour guides decided to have people meet in the TErminal and no signage to let people know where new meeting area was,Considering tours are not free from P & O ,there should be a better system,Just a Pole and sign naming Tour would suffice.If doing Tours ,find some one who has done them before as you will be disappointed some times.,,,,,,,No seating in the various some times so have to stand up.............P & O seems to be Alcohol oriented and not interested in non drinkers...........Emergency Medical of patient occurred,Announcement over PA went over and over again ,took a long time for Emergency Team to arrive to level 11.The patient had to be airlifted to Helecopter,The Captain crew and Helecopter crowd fantastic doing this job,..........Standard of P & O gone down as some of Photo people arguing with Cruisers and wrong information given by Tour manager at Marquee,and they argue about iD required even though announcement says what is required,,,,,,So few thing required by P & O to make Cruise more enjoyable but it seems that P & O believe that we will cruise with them and accept what they dish up.........We are not Asian so please put more European food in Main dining room, Seriously ,the food is disgusting,,,,,,,More Pasta etc would be great but get away from Asian food ,So much waste when people cannot eat it. ,,,,,,,,pHOTOS bad systm.photos not discounted and supposedly P & O do recycling and proud of it........Seems strange that all Chemicals and paper gone into printing photos then the unwanted photos shredded,Would be better to sell photos very cheap and have photos bought then shredded,I Dining area ,there are high Stools and benches for people,Too high for Kids and people with hip problems..Just a matter of time when somebody falls from these stools. We have been on Princess and P & O before but would not go with them again and would not recommend P & O to anyone now,Pacific Dawn was great many years ago,,, as I have mentioned ,P & )O taking us for granted,,,,,,,,,we went on tour of Galley,We followed the guy down escalator ,kept walking up escalator then through,revolving door,,and back into Waterfront restaurant.no signage or explanation of how galley works or of amount of food consumed of galley tour,Not a word spoken Read Less
Sail Date December 2018
Booked two Suite cabins #11117 and #11116 - Cabin was ok but a little dated - clean and reasonable size - bed was comfortable, but pillows cheap and hard. Cabin attendants were really good. When you book a suite with P&O you have no ... Read More
Booked two Suite cabins #11117 and #11116 - Cabin was ok but a little dated - clean and reasonable size - bed was comfortable, but pillows cheap and hard. Cabin attendants were really good. When you book a suite with P&O you have no recognition or any worthwhile benefits at all and certainly don't feel like a VIP. They need to take note of what Royal Caribbean do for guests who book suite's. We were suppose to have priority boarding, but apparently there was a wedding party that they decided had priority above suite guests. It started to rain and only when bitterly complaining (as i had my mother in a wheel chair outside) that they finally allowed us in to register and board. The common areas were over crowded at all times (except when we docked at Airlie Beach) and you could never get seats around the pool. Dining areas were also way overcrowded (what i would refer to as a pig trough) and constantly bumping into people and queuing for meals. It would take nearly 20 minutes or more to get a meal then line up to get a drink at the bar - by then my food was cold. Food on the whole was really average and in some cases disgusting. The main restaurant was really old, boring and nothing more than a Coles cafeteria. If your disabled and in a wheelchair then forget it as it's so not wheelchair friendly. Had so much trouble pushing the wheelchair around and doors that were constantly closed made it impossible. Even corridors that seemed blocked all the time, which meant i had to go all the way back and around the ship. Lifts were a real pain and spent so much time waiting to get to different levels on the ship. Entertainment and activities were just average. I would never step foot on another P&O cruise ship. Read Less
Sail Date November 2018
Paid for a cruise to Rabaul & Islands of New Guinea. 14 hours late leaving port at Brisbane, this immediately caused the Captain to cancel Rabaul (which was supposed to be the highlight of the trip). Another island was cancelled ... Read More
Paid for a cruise to Rabaul & Islands of New Guinea. 14 hours late leaving port at Brisbane, this immediately caused the Captain to cancel Rabaul (which was supposed to be the highlight of the trip). Another island was cancelled because he couldn't anchor the ship. Fridge not working in our room,& told no replacement on board. Return to port in Brisbane saw us docked at Fishermans wharf & then put on buses to get back to Hamilton Wharf. Food service upstairs in "The Pantry" was poor in places with the rest just passable. To get a bowl of breakfast cereal you have to line up 20 deep to wait your turn. It made better sense to try something else. Meals in the restaurant were warm at best when served, with the wait at times being nothing short of ridiculous. An afternoon tea did not even come with a dry biscuit as everything was packed away. (How un-Australian) Music in the Atrium was always too loud & any requests to turn it down were largely ignored. Many requests were put to cruise director that we were not all deaf. Air conditioning was at a level where the vast majority were wearing jackets to keep warm on decks 5-6-7. (in the tropics) Staff tried hard but not hard enough to convince me to ever use P & O again. You didn't deliver on what I paid for & I reckon some form of compensation is not out of the question. To cancel 2 ports with no redress was not acceptable. Read Less
Sail Date October 2018
Here is my feedback from my latest cruise (J846) I must say that all the crew were great,10 out of 10. The same with the Entertainment and Lightning up front. Well, I never did see Rabaul. But let’s start: As I boarded the ... Read More
Here is my feedback from my latest cruise (J846) I must say that all the crew were great,10 out of 10. The same with the Entertainment and Lightning up front. Well, I never did see Rabaul. But let’s start: As I boarded the ship I realised that I had joined a floating Old Age Home. (With all the things that go with it). As it got closer to our 4pm departure a broadcast was heard: Due to unforeseen circumstances there is a change of our departure time. The ship was to leave at 4pm Sunday but left at 6am Monday. My 1st day at sea was spent at the Brisbane dockside. -There goes the Sail Away Party On the way to the first port (Alotau) We heard another announcement: Due to unforeseen circumstances there is a helicopter emergency evacuation due to a sick passenger. All 4 decks are closed due to a full fire drill in case the helicopter crashes. No food from top deck .All passenger squashed down to the lower decks. Older passengers looking for non existing seats. Later on another announcement from the captain: Due to unforeseen circumstances Raboul port has been cancelled. Before arriving at Alotau I happened to look down to the reception area and found passengers waiting with suitcases etc. They left the ship and made their own arrangement to return to Australia. (Wonder why) Alotau was great 10/10 We are on the way to Kitava Once arrived lots of people wanted to get on to the island. Just by looking at it I found it was small with hardly any amenities so I stayed on board (that was lucky) Four tenders ferried the passengers to a rather long and narrow jetty. After about an hour a broadcast from the captain was heard: Due to unforeseen circumstances there will be a delay in our departure time. This is due to passengers returning early to the jetty whilst we still got passengers leaving. -So a great bottleneck occurred on the jetty. Some passengers told me of an hour wait on the jetty before returning Later on in the afternoon a broadcast was heard: Due to the delay of getting all the passengers back on board Trobian Island has been cancelled. Off to Conflict Island. The island was great no problems 10/10 Now on the way back to Brisbane. After about a third back we heard an announcement: Due to unforeseen circumstances there is a helicopter emergency evacuation due to a sick passenger. All 4 decks are closed due to a full fire drill in case the helicopter crashes. No food from top deck .All passenger squashed down to the lower decks. Older passengers looking for non existing seats. So we should be arriving in Brisbane Dockside shortly. But before we make it, a we heard an announcement: Due to unforeseen circumstances we won’t be going to the Brisbane port but instead to the Fisherman Island Port. (Great jubilation erupted especially from the elderly). We now are at Fisherman Island Port: All the Luggage was deposited on the hot concrete (was 31Degrees) Everybody shuffled slowly to a temporary security and passport check to be greeted with a row of busses to speedily bus the 15000 or so passenger’s luggage and their 2 cartons of bottles back to the Brisbane terminal. Once arrived there the entire luggage was once again deposited on to the hot ground. and no shuttle bus to our car parking station. (Arrived after a quite a while) But overall a great time was had by all of us (not). Still waiting for a response from P&O. Read Less
Sail Date October 2018
We chose this cruise primarily to visit Ribaul , unfortunately it did not happen, due to unforeseen problems. I realise the Captain had to make certain calls but it was a great disappointment ,to the majority of passengers that we were ... Read More
We chose this cruise primarily to visit Ribaul , unfortunately it did not happen, due to unforeseen problems. I realise the Captain had to make certain calls but it was a great disappointment ,to the majority of passengers that we were unable to dock there. Like many others we had wanted to see where our fathers had been stationed. during the War ,especially as it was so close to Remembrance Day. If the Captain had perhaps explained why we couldn't get to Ribaul, instead of saying it had been decided to leave it off the itinerary, that may have helped. Saying instead he thought going to the islands was a better option for us. The 2 medical emergencies could not have been avoided and were handled well, so we were told frequently. The Jewel is a very tired old ship. Everything VERY worn. The food , especially in the pantry was a great disappointment. Onions with everything! Breakfast was the highlight of the day and well cooked but the others .. fish was soggy, every bread roll had onions, other dishes quite spicy and really simpler fare would have appealed to a lot more. Dinning in Watermark was the best option and the restaurants you paid for as well as the only decent coffee!! The serving staff were excellent but the chefs...…….well. I doubt I will be going on a cruise in the near future. Read Less
Sail Date October 2018
Chose cruise for destination,boarded at 1.30pm left dock 14 hrs late after captain said too windy to leave,missed two ports one because we left late second because of medical emergency ,on the way back another medical emergency so captain ... Read More
Chose cruise for destination,boarded at 1.30pm left dock 14 hrs late after captain said too windy to leave,missed two ports one because we left late second because of medical emergency ,on the way back another medical emergency so captain said we will not be docking at Portside we will dock at the grain wharf and bus it to Portside, when speaking to workers at Portside they said they could not understand that has ships had come up the river in worst conditions than that.whilst at kite a the captain said seas to rough will not be tendering today so will miss port, again been sailing quite a while now have seen it a lot worse conditions and still use the tenders.whist at kirrawena only used two tenders and as soon as people got off they started to return in a short while the Queue was massive people had to wait in the really hot weather terrible no shade available. No cultural show as the people there didn’t know we were coming in that day, no one from p&o told them about itinerary change.The entertainment on the ship was way below expectation,food very poor, needless to say we and plenty more people on this cruise all said never again with p&o. Read Less
Sail Date October 2018
we chose this cruise because the first port of call was to be Norfolk Island. The weather did not allow a tender boat to take us on the island. We had two days at sea to get there and two days at sea to get to Tonga This meant five days ... Read More
we chose this cruise because the first port of call was to be Norfolk Island. The weather did not allow a tender boat to take us on the island. We had two days at sea to get there and two days at sea to get to Tonga This meant five days at sea before getting on land. My complaint is that we heard afterwards that ships rarely get onto island because of weather and small jetty. Cruise ships and travel agents should not sell a product that they can't deliver Buyer beware! Also this ship sells internet packages that don't work. After we couldn't get on Norfolk, to get over cabin fever, I thought i would purchase a package that gave me 500mg. After two days of trying to connect i noticed that just over half my data was already used and i hadn't even sent one email or done one search of what to expect in Tonga. I went to reception to complain and get money back, they said nothing can be done. We warned that sometimes it is slow. As soon as i said i would be writing to the Ombudsman he did some typing and said refund would be in your account later today!! Again Company shouldn't sell a product that doesn't work! This cruise was cheap for 16 days and excellent value if you are on a food fest. The entertainment was good and the director of such, Zoltina J was the one saving grace on the cruise Generally speaking the ship was overcrowded for the seating in most areas. some people would go to venues up to an hour before so that they could get a seat. On several nights we literally had to argue with other customers to get a seat at the 9pm show. On one night we arrived five minutes before only to find no seats available. We stood at back for five minutes and then left. Read Less
Sail Date October 2018
To allow my Son and friend to experience a cruise and paid good money each for a mini suite with sofa bed and two king singles. What we got was a fold up bed on wheels and two single beds. One bed had to have an extension which was a lower ... Read More
To allow my Son and friend to experience a cruise and paid good money each for a mini suite with sofa bed and two king singles. What we got was a fold up bed on wheels and two single beds. One bed had to have an extension which was a lower than mattress and padded with blue velvet pillows. So if you are over six feet tall you won't be comfortable. If you think anything was done about it you have to be joking. Think hard and fast if you go on the Dawn. Our cabin stewards were the best. Some of the other staff whose contracts were at an end certainly could not give a rats. Also some of the managers talked down to passengers and could be quite rude. We only had balcony furniture for two instead of three which was covered in paint and rusty. The balcony door would not stay open. Air-conditioning was turned off during the night. Very disappointed and not worth the money. Read Less
Sail Date October 2018
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