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1,384 P&O Australia Cruise Reviews

Have been to islands before Entertainment and activities. Very old to movies, sound of music, South Pacific, Annie and mr and Mrs smith and these were also how's in theatre Although the musicians were very good, The sound ... Read More
Have been to islands before Entertainment and activities. Very old to movies, sound of music, South Pacific, Annie and mr and Mrs smith and these were also how's in theatre Although the musicians were very good, The sound was so loud in the bars that we retreated to cabin A couple of good shows in the marque but 4 comedians, a juggler, a clown and magician, what tha? Entertainment very limited. Good if you like trivial pursuit and dance classes We had a balcony which was good except they put a fridge where dressing table was meant to be.Fridge apparently didn't fit in allocated space and also had wrong power supply Service. We had an excellent cabin steward and waiter in the dining room but also experienced some very ordinary waiters. Service was excellent One chocolate every. 3 days. They should either ditch it altogether or have it every day We both said we wouldn't go with p and o again Read Less
Sail Date August 2016
Don't listen to the whiners! We have just returned from our cruise and had a ball. Balcony room 9207 was amazing. So spacious, big balcony. Comfiest best we've ever slept in. We got our premium beverage packages free because ... Read More
Don't listen to the whiners! We have just returned from our cruise and had a ball. Balcony room 9207 was amazing. So spacious, big balcony. Comfiest best we've ever slept in. We got our premium beverage packages free because we booked in advance so we tried lots of cocktails and great Australian wines. The cocktails were some of the best....and coldest I've ever had. The staff were all very polite and helpful. There were plenty of choices of food. The Salt Grill is a must. We felt very pampered that night. Loved the Adults only area and spent a lot of time sitting on our balcony enjoying the warm Asian sun and lovely calm waters. The Pantry idea is great. We always used it for breakfast, but one morning ordered room service as we had an early start for our shore tour. This was prompt, reasonably priced and tasty. Only downside would be the certain groups of people of a certain age on board who tried to compare this cruise with the 20+ others they have done. You need to compare apples with apples. Read Less
Sail Date August 2016
Travelled on Pacific Eden from Singapore for a 14 night cruise around Asia stopping at Thailand, Malaysia and Cambodia. Have to say after reading the reviews prior to travel was a little concerned with regard to the negative comments. ... Read More
Travelled on Pacific Eden from Singapore for a 14 night cruise around Asia stopping at Thailand, Malaysia and Cambodia. Have to say after reading the reviews prior to travel was a little concerned with regard to the negative comments. All I can say after travelling is some people obviously expect a lot out of a 3 1/2 star ship - the ship does not put it self out as a 5 star ship and for any one looking for a 5 star cruise holiday then this ship is not for you. If you want a good value for money cruise experience then Pacific Eden delivers. The cabins are some of the largest we have come across and include a bath which, while not for everybody, was no problem for us, could imagine if you were elderly then it could be an issue as the bath has quite high sides and you have to 'step' into the bath to have a shower. The food on board was great, we experienced and would recommend, all three specialist restaurants on board, we took a chance and showed up at the Dragon Lady without a reservation one night and were able to score a table. We had no difficulty obtaining a table in the Waterfront Restaurant if we arrived prior to 6.30pm - if you arrive after this time you may have to queue for a few minutes, if the wait will be longer than a few minutes you can ask for a buzzer to take away and then return when you are advised a table is available - no need to stand around and wait. The food at the Pantry was good and again we never had to wait around for service or to find a table. We used the Waterfront Restaurant most mornings for breakfast and even though there are only two menus for breakfast we found these more than adequate. Have read reviews of the food not being warm, we did not experience this at all. The guest entertainers were fabulous and found the comedians to be world class. As for the entertainment staff and onboard entertainers I think the less said the better - they did not inter act with the passengers and only were visible on deck twice over the 14 days. The bands and singers were great and one of the highlights was the 'battle of the bands' in the Blue Room. The bar staff in all the bars were friendly and knowledgable with most knowing names within a day or two of sailing, a special mention should be made of the bar staff in The Mix and The Ocean Bar the staff in these two bars help to make this cruise one of the best we have been on. The ports visited were a good mix of what the region has to offer with Koh Samui and Koh Chang in Thailand being stand outs for beautiful beaches and wonderful scenery. I would recommend P&O Pacific Eden to anybody, the ship is on the smaller side but had everything you could want and more. The ship was full for our 14 day cruise with 1,500 people on board, we were always able to find a deck chair around the pool or a seat at the Marquee Lounge to watch one of the shows, were able to get a drink when we visited one of the bars and have a table at the restaurant. Read Less
Sail Date August 2016
We chose the cruise for the ports of call and also it allowed us to add a stay in Singapore which we enjoy. Boarding was reasonable after filling out a heap of forms and then waiting in a holding area but overall about an hour to get on ... Read More
We chose the cruise for the ports of call and also it allowed us to add a stay in Singapore which we enjoy. Boarding was reasonable after filling out a heap of forms and then waiting in a holding area but overall about an hour to get on board. We have been on Volendam so were somewhat familiar with the layout of the ship albeit that it has been extensively renovated. The facilities are very good and of high quality but many areas not practical for older people, i.e. low seating with no back etc. Food variety was pretty good however it always looked better than it tasted in the pantry, I suppose for the mainly aussie customers. Waterfront restaurant was very good, food also very good however very small portions. We have had over 30 cruises on many different lines and are diamond plus on RCL, so that is our line of choice. There were many things on Eden that dis not suit us BUT does suit the target market for the ship so i get that. No tea and coffee making facilities in balcony cabins, very expensive beverage packages but i understand why, small chairs and very small table on balcony, poor quality entertainment and lack of it around the ship. The biggest dislike for us was the staff, they are generally poorly trained, most are in slow motion, there is no interaction with customers many do not even make eye contact when taking an order or delivering an order and they were dirty all black uniforms. Again all this seemed to be fine for most of the other passengers so the ship will do well servicing the aussie market, its just not for us. Interesting fact was that this cruise was a 7 night Singapore and back to Singapore cruise and it was almost ALL aussies on board, that was a surprise. Read Less
Sail Date August 2016
We have done 8 cruises up till now and thoroughly enjoyed them, that is until the last one on the Pacific Dawn. Embarkation was straightforward and relatively quick. We had a balcony cabin on deck 11 and although the cabin was ... Read More
We have done 8 cruises up till now and thoroughly enjoyed them, that is until the last one on the Pacific Dawn. Embarkation was straightforward and relatively quick. We had a balcony cabin on deck 11 and although the cabin was smaller than we were used to on other cruises, it was adequate. The ship had been refurbished recently and the buffet resturaunt on deck 12 had the seating/table arrangement changed, unfortunately for the worse. The new seats and tables had a lot of "breakfast bar" high stools and benches which were very difficult for the mainly older passengers to manage. Some of the tables/benches had sharp formica edges on which a number of passengers had cut their arms when knocking against them. We found the food flavours very repetitive, although the names of the dishes changed every day the appearance and flavour was very similiar and after all the food is one of the attractions of cruising. The entertainment was, at its best, mediocore, during the 14 days there was only one performer we would rate as good. The service from the stall was excellent, probably the best we have exerienced during 8 cruises. Our biggest problems were with the medical centre and the on board watch and jewellery shop. The day after we boarded my wife developed a chest infection. She is a registered nurse with 50 years experience so she knew exactly what was wrong having had a chest infection before. She went to the medical centre to get some antibiotics for the infection only to be told that it was a common cold and given medication which was the opposite to what she should have had. The result of this was she spent the next week either in bed or in the cabin. Second week was a bit better and able to venture out but the trip was ruined. It was not until we got home and went to our own doctor and put on antibotics that she recovered, a month too late. For this visit she was charged $229. We disputed thi with P&0/Carnival to no avail. A couple we became friends with had a similiar experience of very high medical charges and wrong diagnosis The watch/jewellery shop was advertising Invecta watches as 70% off marked price and then a further 10% off. I know this sounds too good to be true and when you looked at the marked price you could see why. A watch that you could buy in Australia for A$157 was marked at A$875 in the shop. With the discounts this came down to A$229 still considerably dearer than you could buy it from Invecta in Australia Cannot comment too much on shore trips as my wife was not well enough to go on them, did go on one to see a turtle rearing facility whic was well worth the trip Read Less
Sail Date August 2016
As first time cruisers we were excited yet filled with trepidation - what to take , what to wear, theme nights , how much to allow for spending money. The usual questions that newbies would ask - but the info we got back from people ... Read More
As first time cruisers we were excited yet filled with trepidation - what to take , what to wear, theme nights , how much to allow for spending money. The usual questions that newbies would ask - but the info we got back from people varied on which company you go with. So lets cut to the chase- This is P & O - Pacific Jewel - South Pacific cruise. Drinks package? $79 or $89 a day each - If you are on a long cruise with lots of stops maybe not worth it - Drinks cost $7.50 for Crown lagers and Blonde - $8 for a Peroni beer or a Gin and Tonic - Wine is $9 a glass Most cocktails are $11.50 but some are $16.50 each and not covered by the drinks package. Wine for the table or In Room service - from $39 (cheapest) to- $55 and above. On embarkation we queued up for over an hour- only to get to the front of the queue and get sent to the back as we did not have 2 passenger Outgoing cards for immigration that a guide was handing out - - After getting them filled in we started embarkation - I found several of the P & O "guides":- all elderly citizens - offensive and rude. And thats before we started the cruise. Not a good sign . We got on board reasonably easy after that and went to our cabin where our cases were waiting. We unpacked then excitedly clambered to the main deck to do the "Sail Away" from Sydney - it was spectacular , if a bit chilly - as we would expect in August. The PUSHY overbearing photographers were eager to get shots of everyone - they were annoying to say the least. DRESS CODE- Well you are advised each day whether it is Smart Casual or Formal - It did not stop those who insisted on wearing blue shorts singlet and thongs to dinner - THe GYM The gym equipment is antiquated and outdated - It was enough to keep you fit I guess though. We dressed for dinner and found you had to book if you wanted the Waterfront restaurant, so we went to the Pantry- Trying to get a seat - that's a battle in itself. The minute you get up to get a coffee or a dessert your seats are taken. The Pantry serves up SHOPPING CENTRE style food - although I find that shopping centre food tastes better - While there is plenty to eat and plenty to choose from it is unseasoned and tasteless; I understand that most people do not like spicy food and that salt and pepper may be bad for many cruisers as they are on medication . The Waterfront served up a la carte menu - which changed daily - or a Theme menu- Greek one night Swedish the next or Italian etc The two other restaurants - Luna Asian ($29 P.P) We went to Luna twice - first was Japanese- sensational 15 course banquet, then the same 5 nights later for a Thai taste banquet, Both meals were great value, but Luke Mangans SALT GRILL at $49 p.p .with $2 surcharge per each oyster or prawn - whilst the serves were large, which I was not expecting, the food was average pub grade. The signature crab omelette was undercooked with runny egg inside - The eye fillet steak had gristle all over the outside that had not been removed. The best part of the meal was the red wine Jus .The cheese platter looked good when brought to the table but the cheeses were sweaty and the Brie was gooey from where it had been left out and not stored properly. Shore tours are all extra- Try booking them BEFORE getting on the boat - search TripAdvisor reviews for great trips.- we met several people who had organised private tours in Noumea and Port Vila and they had a great time. So easy to do too. We decided to order a bottle of wine and 2 beers to have on the balcony room we had paid for so we could enjoy the sail away from Port Vila- but the In Room Service person refused to let us have it as it was "not responsible service of alcohol" . Why have In room Service offering champagne beers brandys and wine but refuse to serve it ?? Its ok to serve the alcoholics beer at 7.30 am for breakfast but not us . P & O What a Cock up - so much so the F & B manager came to personally apologise- But that moment on our cruise was lost , we will never get it back again. Now - I know P & O don't control the weather. Out of Sydney 7 days straight - 2 hours of sun then 7 days of Gale Force winds , rain, and Huge seas - This meant that most of the deck activities were limited or cancelled - The two tiny pools became wave pools - so they put nets over them to stop usage - The famed Edge zipline became too dangerous to use on more than several days. This left the main entertainment as the shows ( if you can get in ) the cinema- but as that was on the open deck unlike other boats apparently - so no point enjoying a movie on a cold rainy windy night. Then there was bingo or knitting and quilting classes or ballroom dance lessons, or just eat and drink till you drop. For those who will remember this reminded me of Butlins or Pontins holiday camps As you wander past the hallways and urinals filled with vomit and the sick bags hanging on every stairway handle you wonder why you bothered. I could go on - but it was the cruise from hell -some liked it - and as we disembarked in Fiji to fly home 7 days into the cruise , along with a bunch of others who felt the same- we heard the snide remarks from those who stayed on board, but they were the fat ones gorging sausages bacon and eggs and croissants and cakes down their throats to ensure they got their moneys worth of food. Each crew member is designated to "Sell" so much per cruise, and they oversell and upsell at every opportunity, making out they are your best friends , hoping you will buy. After spending over $1000 on "bargain" massages and facials etc I realised that it is all Oversell at all costs. Good job we never bought the Orthotics that go in your shoes that the personal fitness guy was pushing ---Thought you had to go to Uni to be a Podiatrist P & O must stand for PIRATES And OUTLAWS I thought Piracy had been outlawed on the high seas.! Read Less
Sail Date August 2016
The last cruise we did with P&O on the Pacific Jewell was way below par, so I had a little bit of trepidation booking this one on the Pacific Aria, particularly as there seemed to be quite a a few negative reviews on-line. But we ... Read More
The last cruise we did with P&O on the Pacific Jewell was way below par, so I had a little bit of trepidation booking this one on the Pacific Aria, particularly as there seemed to be quite a a few negative reviews on-line. But we needed a break, I had never been to Cairns and this cruise left at the right time for the right number of days, so we thought we would take a chance. I am very glad that we did. This trip on the Aria was the complete antithesis to our trip on the Jewell in every department. The embarkation was a dream. Maybe because the ship didn't depart Brisbane until 6pm, there was no frenzied hordes and tedious queues. It was so stress free, I nearly had to pinch myself thinking I was actually dreaming. Once on-board, we were perfectly delighted with our cabin, a BB balcony on deck 9. Real honest to God wardrobes...two of them...with veritable doors, four shelves and loads of hanging space and plenty of coat-hangers, not to mention six good deep drawers next to the desk, and another two in the bedsides. We could fit our suitcases under the bed which was great. So much less clutter. We had good size desk and a full length sofa to boot. But the balcony!!!!!! The biggest we have ever had! So spacious, unlike the cramped confines of the Dawn and Jewell. We even had a sun-lounger!! Amazing! Perfect! The staff were almost uniformly wonderful! This was the happiest ship we have ever been on. Everybody so friendly and smiling! It was a dream! P&O have got it together food-wise, at least in the Waterfront. The food from breakfast to dinner was very good. Good choices and menu changes at dinner daily with a specialty each night. The anytime dining is a pain, but the restaurant manager and the Maitre'd usually arranged for us to be on the section with out fave wait staff. The pantry food was better than on the Jewell, but the breakfast fare is limited, and sad to relate, they are still having issues with keeping the food hot. But all in all, it was way better than previously. The only real disappointment was the Salt Grill. This was our first.....and last.....visit. Apart from the desserts and cheese platter, the food was ordinary, as was the service. Not impressed. We have had better meals at our local leagues club. We did not bother about the shows, as we had seen them before, but the trivia was enjoyable. The Dome is great. Panoramic views and a nice place to read a book, have a drink and watch the world go by. Getting off the boat at Hamilton Island was the best organised I have seen on any cruise. Well done P&O. We absolutely loved the Pacific Aria, and we can't wait to sail on her again! This was definitely the best cruise we have ever had on any cruise line. I just hope that P&O keep up the good work. Top marks for this one!!! Read Less
Sail Date August 2016
This ship was not gay friendly! As soon as our cabin crew realised we were a couple they started to treat us in a significantly withdrawn manner. Several incidents occurred, including snickering at me in the hallway as I walked past. When ... Read More
This ship was not gay friendly! As soon as our cabin crew realised we were a couple they started to treat us in a significantly withdrawn manner. Several incidents occurred, including snickering at me in the hallway as I walked past. When this was raised with P&O head office, the response after it was investigated was that we were seen on the CCTV smiling at times when we were on board and this meant we had a good time. It was a very poor response. I did not expect to be treated this way on a ship that sailed from Australia. We have been on Royal Caribbean and Princess Cruises and we were treated just like every other customer. Very disturbing P&O. To be fair, the entertainment on board was better than any other cruise we had been on. The food and the rest of the service was sub-standard, but I did enjoy having a drink at the rear of the boat, Bingo, the affordably-priced cocktail course etc. Read Less
Sail Date August 2016
We have travelled with P&O a few times and always still have a good time. Below is a list of things good and not so good. Good: a) "Salt" by Luke Managan. This is a great speciality restaurant and worth the high cover ... Read More
We have travelled with P&O a few times and always still have a good time. Below is a list of things good and not so good. Good: a) "Salt" by Luke Managan. This is a great speciality restaurant and worth the high cover charge of $49 pp for dinner or $39 for lunch. We celebrated out anniversary and the service and food is amazing. The steak was great - especially when it is the only steak on offer on the cruise ship. b) The staff like always do a fantastic job and go out of their way to help you. Only one of them I found to be a big grumpy. Want to say a big thankyou to Jay and Roland in the Orient bar. These guys really know what customer service is all about. Thankyou also to Katherine & Danang our room stewards that are always friendly and on hadn to look after you. c) Pacific Dawn itself is a good ship but in need of a refurbishment and I look forward to seeing it again after FEB17. d) Cost of bottles of wine - I didn't get the drink package as I prefer wine with my main dinner. They had bottles of wine (NZ Sav blanc, Rose', bubbles) from $30 per bottle which is very good. Spirits will cost you from $8, Beers from $5.50 and cider from $6. Not so good: a) The food - it was very good for the first few days and then got very bland and boring. P&O's food used to be good in the Waterfront restaurant and the buffet but money cutbacks have seen a much lowering of standards. The only steak on offer was something marinated and this was either good or very bad and tough. Staff are always friendly. b) P&O charge for everything. Being big Princess cruises, you really notice when you cannot even get a jug of hot water in your room in the morning and you are still charged $3. On Princess you get free hamburger/hot dog bar, pizza, ice creams and room service. On P&O you are charged for all of these. c) Beverage package - if not included in your fare will cost you $79 per day before you get on board and $89 per day on the ship. Even though it includes all drinks from $12 and under, most are only 1/2 nip if you are lucky. Try the bars downstairs as they seem to make the drinks stronger that upstairs. Other tips for travellers: Duty free - some bottles on board are cheaper as P&O have realised that they are losing alot of business to Port Vila. Most are still cheaper in Port Vlia. Shore Excursions: a) Noumea - still offers alot of different tours at the terminal which are alot cheaper than on the ship. The Touch Touch train is $42 pp on land but about $79 pp on the ship. b) Lifou - nice beach destination and you don't have to do a tour as you can walk around yourself. c) Port Vila - We always use a local company Atmosphere Tours which pick you up from the wharf and drop you back. They can always customise tours as well and the price you pay for 2 passengers will be the 1 person price on the ship. Great company to deal with. Also in Port Vila now, instead of getting the local buses or taxis downtown, you can pay $5 pp for a water taxi. Great option. We always have fun even with P&O but do prefer Princess for the inclusions. Also Princess take more pride in dress code (especially for dinner). I couldn't believe a few times that guys walked into the Waterfront at dinner with thongs and shorts on and got away with it when it wasn't allowed. I wish P&O were stricter on this. I mean, how hard is it to put on jeans, sandals and a good tea shirt? Read Less
Sail Date August 2016
The ship was refurbished less than a year ago but requires a really good clean. Pantry food well below average, seats were very stained & are in need of a good clean. If you just want a snack, you will have great difficulty as I ... Read More
The ship was refurbished less than a year ago but requires a really good clean. Pantry food well below average, seats were very stained & are in need of a good clean. If you just want a snack, you will have great difficulty as I was unable to get cheese, ham, or salami. You have no ability to make your own sandwich and wraps were pre-made and soggy, squid was tough, and noodles were cold. Breakfast was a little better but do not expect to get hot toast. Waterfront was better but the breakfast menu did not change for the period we cruised. Angelo's was good but the menu was limited, Salt Grill was also good but was not as good as Pacific Dawn. We did not have an opportunity to go to Dragonlady but reviews on board were good. Pacific Eden is a budget cruise ship and should be advertised that way. There are no tissues in public rest rooms, and no snacks or peanuts when ordering drinks. The majority of staff seem uninterested in serving you and are often confused requiring information being relayed multiple times. I was advised by a staff member that the majority a staff are new and very little training has been provided. It is almost impossible to get a drink alcoholic or otherwise in the Pantry, or Mix Bar. The Mix bar staff seem more interested in flirting with young ladies than serving customers. Roderick from the Blue Room was the exception and really knew customer service as well as being a skilled barman. I paid for a drink package but due to a mix up between our travel agent and P&O I only received the package 2 days before the cruise ended. Everyday I was at reception trying to resolve the issue - initially to get the package and then to obtain credits for drinks that were consumed prior to the package being added. The ships's secretary was rude and her persona is not suited to the position she holds. It was only after I sent an email from a free on shore WiFI that I became aware of what created the issue. P&O made an error but they did not want to take any responsibility for it. The information provided by the ship's secretary as to the reasons we had not received the package was inaccurate and incorrect. My travel agent CC'd Pacific Eden in an email advising that the issue was escalated with HQ, P&O and had been resolved but 8 hours after the email was sent the ship's secretary still had no knowledge of the email. This required another email from myself the last cruise day to advise that our account was still incorrect and the drinks credits had not been applied. At the eleventh hour P&O came through and applied the credits. Adding to the above my daughter had her renewal of vows on the ship and this was arranged with Natasha at HQ P&O and finalised 3 months prior to sailing but the ship's secretary had limited knowledge of what was arranged and continually stated that she was not aware and the information had not been provided to her. We had to provide proof of emails to ensure that the renewal was arranged as per what was agreed. There is a major disconnect between HQ, P&O and the ship. The cake we paid for was meant to be provided in Singapore but did not arrive and on board catering made a cake that was similar to what was ordered except the wedding theme was purple and the cake had red roses on it. Whilst the this was a renewal of vows it was considered as my daughters wedding and Natasha from HQ P&O was fully aware of this. I did read the reviews before we left and understood that they were poor but having experienced it ourselves we have to agree with many of the previous comments and will never travel P&O again. I am very glad this was our 9th cruise as those first timers with us will never cruise again and this is a shame. I kept saying the American and Norwegian Ships are so much better but given their experience I can understand their rationale. Read Less
Sail Date August 2016
This cruise embarked and disembarked in Singapore and was either 7 or 14 nights long. We had never been to Asia before so it was a real adventure. During our 14 night stay we visited Cambodia, Thailand, Malaysia, Indonesia and of course ... Read More
This cruise embarked and disembarked in Singapore and was either 7 or 14 nights long. We had never been to Asia before so it was a real adventure. During our 14 night stay we visited Cambodia, Thailand, Malaysia, Indonesia and of course Singapore. We were disappointed with the "pantry", much preferring the plantation layout we had experienced on Pacific Pearl. The Waterfront restaurant was a little difficult to get into at times because they don't take bookings now. We tried both Dragon Lady and Angelo's. They were both nice but Dragon Lady had a better atmosphere. Getting around was not all that easy with deck 7 blocked off part way, leaving us a little disorientated at times. Decks 6 & 12 were the only ones where you could walk around the outside. Unfortunately, they both had smoking areas. Not nice when you are enjoying a walk. The window in our cabin was at the head of the bed which made it a little difficult to watch outside without having to climb on the bed. The shower was over a bath. Not ideal when you are in the older age bracket.This was our third cruise with P & O. The first two were on Pacific Pearl and this one was on Pacific Eden. We feel that Pacific Pearl is far superior to pacific Eden and we are sad to see Pearl is going on her last voyage in March 2017. We are looking forward to doing another cruise in the future but it will definitely not be on Pacific Eden. Read Less
Sail Date August 2016
We cruised on the Pacific Eden out of Singapore recently for 14 nights, exploring Thailand, Malaysia and Cambodia. In the lead up, we were concerned by the negative reviews of the ship and I want to try and give an unbiased and ... Read More
We cruised on the Pacific Eden out of Singapore recently for 14 nights, exploring Thailand, Malaysia and Cambodia. In the lead up, we were concerned by the negative reviews of the ship and I want to try and give an unbiased and realistic assessment of our experiences on board. I am not in any way associated with P&O and equally, my experience is not clouded by a single negative event that has me hellbent on trashing the ship/crew. Firstly, I feel compelled to comment on two recurring themes among many reviews I have seen: Staff: Comments about the negative attitude and poor service standard, to be honest, have me bemused. All the wait staff, service and drinks staff were unceasingly pleasant. Granted some were more engaging than others, however overall we found them a pleasure to deal with. I do agree some were obviously somewhat new at their job, but experience will solve that. Special mention to Room Stewards, Ramil and Hernani as well as serve staff: Kristine, Michel and Jacklynne. Alternatively, it was a common sight to see fellow passengers being overtly rude and demeaning to staff. It was breath taking to witness a group of 4 complaining loudly to the Maitre-dee of Angelos Italian restaurant that they could not be seated. Next time perhaps a reservation would be in order instead of the sense of righteous indignation. The Pantry: A source of much criticism. Common themes were: A. Food is repetitive, cold and bland: On occasions some dishes were cold however, I think the pantry is a great idea. There was a constant choice of many selections and themes. On occasions there were dishes from SriLanka, Cuba, China, India, Indonesia, Malaysia, Mexico, Germany etal. Plus roasts, salads, sandwiches, fish n chips. All with plenty of condiments. Yes the portions were generally pretty small. But guess what..... If you want more of anything, just ask....The server will happily put as much as you want on your plate. At breakfast, the selection was the same each day, but there was plenty of options from the healthy to the decadent. My summary: the pantry is a much better and more hygenic option than a traditional buffet. B. Always crowded: It was busy at peak times, but I guess thats unavoidable. We ate breakfast reasonably early, while late-ish for lunch and/or dinner. Always found a seat and the wait at each station wasnt too bad. I was not a fan of the seating options on offer. A selection of couches, benches and tables look pretty cool, but people just want to be able to eat at tables. Also some of the couches were pretty grimy and needed a good clean. C. Ship is old, dirty etc etc The ship itself is old and if you looked you can find rust etc here and there. But the maintenance staff were always out and about, touching up, painting etc etc. Overall the decor was great. Particular favourite spot to relax and chill was the Blue Room. Wonderful ambience and decor. As with the Pantry though, the seating was a little odd. Lots of back less (padded) benches scattered among the comfy chairs and lounges that looked cool but were pretty uncomfortable for those unlucky enough to have to sit there during a show. A pet dislike of mine, was the lack of a decent walking track. There is a designated circuit on the 12th deck, but it was annoying to have to walk through the smokers area on each circuit. We sampled most the dining options in addition to the Pantry: Waterfront: Service was a a bit slow, the Staff seemed stretched to manage the number of diners in there section. Food was fine, serves a bit small, but the seating options gave an overall sense of being crammed in. Angelos: Brilliant!! great wine selections and the food was delicious and well presented. Highly recommended. Dragon Lady: Be aware!! its an asian fusian restaurant. Food was delicious. Serves a little small ( I am a big eater), but the ambience and service first rate. I heard a lady complaining bitterly that it wasnt anything like the chinese restaurant at home. SaltGrill: Yes its $49/head, but well worth it. Captains Table: didnt get there , cost about $90/head. However was told by some who did it was a great experience. Also want to mention the little servery on the pool deck that sold hamburgers etc. we had a hotdog and pulled pork sandwich ($3 each) that were delicious. Recommended if you feel like a snack . We have been on 5 cruises and the entertainment was on par with any we have experienced before. One thing we did notice was the lack of PA addresses by the entertainment director. I guess it can be overdone, but its nice to be reminded whats coming up around the ship. Yes, it is detailed in the ships paper. The onboard WIFI was beyond ridiculous, it was rarely available, so slow and then subject to drop outs constantly. Totally not worth the price they charged and a rip off. Save yourself the frustration and leave the email/facebook/google/twitter etc etc aside for a few days. A nice touch on past (Carnival) cruises, was the 12 noon everyday announcement by the Captain of the course, weather, and other bits and bobs. This time the captains addresses were quite sporadic and random. Port tours were ok, but on occasions gave a sense of being disorganised. I suspect this may have been due to the ports in Asia being outside of the P&O standard stops of Noumea etc etc. I was told on a couple of tours that the day was a bit shorter than what they normally run for the itinerary at that Port: Ie the ship arrives earlier and/or leaves later. This gave rise to a sense of being rushed at certain stops. Cant help but wonder if thats a ploy by P&O to get everyone back onboard and at sea earlier where the shops are open, bars doing a roaring trade and ( I suspect) the big one: the Casino is open. Having said that, I must commend the initiative of the Captain and crew on arranging to go to Phuket a day early and arrange some tours on a couple of hours notice when we were unable to tender to Krabi due to inclement weather conditions. We had the premium drinks package thrown in as part of our booking, which was nice. Basically everything $12 and under were included. Probably 95% of each menu. With the exception of the Mixbar martinis and most "wine by the glass" options in the restaurants. At $79/head ( $89 if booked on board), do I think its value? Probably not. So, my advise..... keep an open mind, sense of adventure and have a relaxing time. Things will go wrong, but its amazing what a positive attitude can acheive. Be aware that the Pacific Eden isn't the standard of the Queen Mary or other top of the range cruises. Its probably fair to rate the Eden as a 3 to 4 star resort. But thats also reflected in the price tag. Chill out and enjoy your holiday. Read Less
Sail Date August 2016
This is our 6th cruise, 3rd with P&O. I say third, because our first was with them (which nearly put us off) and the 5th one was a quickie which I did with some girl friends and will be doing again. My husband and I work long ... Read More
This is our 6th cruise, 3rd with P&O. I say third, because our first was with them (which nearly put us off) and the 5th one was a quickie which I did with some girl friends and will be doing again. My husband and I work long hours. For us, cruising is about the ship rather than the destination. We have learnt that you shouldn't really do overseas cruises, as it costs so much to get there and you dont get enough shore time. So now, we just cruise around Australia and the outlaying islands. So, we fly into Brisbane and spend a night in a The Kingsford Smith hotel. It was clean and comfortable and the Austrailan hosts were very pleasant. They also have free transfers to and from the ship and back to the airport the next day. Nice touch. We were a little early getting down to the wharf so had a bit of a wait. We had chairs to sit in, so it was OK. They have a lot of people to get on and off and it cant be easy getting a bit number of over excited people organised. Cabin: Advantage: Small and compact, OK if you kept orgainsed and put things away. Magnets for putting things on the wall. Melwny was very friendly and pleasant, assisted by the equally happy Marjorie. Disadvantage: Duvet was stained and had make up on it. Melwyn and Marjorie were most apologetic and assured us it had been washed. Dining: Advantage: Buffet was much better than in the past. Salt Grill was what should have been in Waterfront. Disadvantage: Drinks waiter only came round once. Had to book Waterfront each day and not a great selection of times. Spent more time queuing up for this than anything else. Menu pretty dire. Entertainment: Disadvantage: We dont generally enjoy the shows, so we give them a miss Advantage: We did go to "Name that tune" in the Orient bar for a laugh. The host, "Your Quizz Master" kept things on a fun level and it was a good hour spent after dinner. We went three times. Service: Disadvantage: Pretty rubbish. Drinks waiters were slow, even in the bars. We had a premium package thrown in, Hubby observed staff putting in only one nip of alcohol per two drinks and topping up with milk. Even getting bottles of water was not always easy. Staff just seemed overworked and not very happy. Advantage: Didnt get tipsy! Took advantage of a hair package that came round for the last day. Had a nice colour job. Stylist didnt speak overly great english, so I dont think she really understood what I wanted for a cut. Shore excusions: We didnt book any ship based tours. Noumea: Disadvantage: We only had a few hours there. The shops were closing as we arrived. Advantage: Nice square. No money spent! Lifou: Disadvantage: A small Island that really only has a beach to offer. The locals tried a market, but didnt really have much to sell. Usual knick knacks and momentos. Had my hair braided for $20. It wasnt very even and most fell out that night. Better deal in Villa. Advantage: Beach is pretty good. Hubby bought a cocount while I was getting my hair braided. Nice to get off the boat and stretch the legs. Villa: Disadvantage: Getting expensive. The locals are getting a bit greedy. First time we went there (pre cyclone) there were about 50 stalls, all selling the same stuff, now there are 150 all selling the same stuff! Dont believe the lady when she says this is the last of the kava she has to sell. She will find more once you have gone! We had a local drive us round. He took us to the waterfall, (not the original, it has apparently dried up a bit with no rain), it costs $10pp to walk along a picturesque stream and see some water falling over some rocks. Nothing different to what you see anywhere. We didnt know how much it was going to cost to feed the turtles (would have done that rather than the waterfall), so didnt end up going there. Locals know how to charge. Advantage: $5pp for water taxi to take you to town. Cheapest duty free anywhere (inc on shore). Kava cheaper in town than at market. Had hair braided at market for $15. Much, much better job. Did only last two days before the bands broke (despite sign saying 2 weeks). Lady much more friendly. Read Less
Sail Date August 2016
This was our first cruise and my husband and kids loved it. I honestly don't know why so many people whinge about the Eden. We had an ocean view room on level 5 which was fantastic, OK food is buffet style in the pantry but for the ... Read More
This was our first cruise and my husband and kids loved it. I honestly don't know why so many people whinge about the Eden. We had an ocean view room on level 5 which was fantastic, OK food is buffet style in the pantry but for the price you pay its more than acceptable, The only con was I don't think they liked kids in the waterfront and other restaurants I think more towards adults only which leaves your dining options a bit limited but we were on board for the cultural experience at the ports and not to eat ourselves stupid! 4 different ports in 7 days I thought was a great balance. Staff on board were amazing loved the towel animals in the room. Honestly I think u get out of a holiday what you put in and go with an open mind and you will love it. The staff at kids club was great, Kym was great with the origami and craft! Hope to return soon Read Less
Sail Date August 2016
Our worst cruise out of 9 taken. Sit down dining in the Waterfront was appalling, really really slow service, very basic menu and generally plonk down waiting service though service quality appeared to vary in accord with the gender of the ... Read More
Our worst cruise out of 9 taken. Sit down dining in the Waterfront was appalling, really really slow service, very basic menu and generally plonk down waiting service though service quality appeared to vary in accord with the gender of the wait staff( the girls won, no contest) Pantry service staff were generally more genial but food was uninspiring and the ergonomic set up of the tea/"coffee" station could not be worse. The aged looking cabin was comfortable and the air con and shower were very efficient as were the cabin stewards. All port and excursion experiences were disastrous because P&O failed to allocate sufficient resources to the tendering which was required at most ports. The pathetic excuses about delays due to weather could not excuse the ship's negligence from allocating only 3 tenders to get 1500-2000 people ashore. Only saving grace was the service provided by some of the tour operators and the quirky Luna restaurant where we enjoyed two memorable meals, Japanese and Thai. Read Less
Sail Date July 2016
Over 2 hours to disembark onto tender at Mooloolaba - and this with a priority ticket because of our mini-suite. First we were told that the ship was late - a lie. I watched it drop anchor just after 7am. Then we were told by an ... Read More
Over 2 hours to disembark onto tender at Mooloolaba - and this with a priority ticket because of our mini-suite. First we were told that the ship was late - a lie. I watched it drop anchor just after 7am. Then we were told by an usher that the large catamaran booked to take off excursions had problems. Then the loudspeaker informed us that the seas were too rough with large swells to allow safe boarding of the tenders - another lie. I took photos at about 8.30am and the sea was flat, really flat. I took photos and a video at 11am and the sea was flat. I interrogated the Qld Government Mooloolaba Waverider buoy which clearly shows that there was no abnormal sea conditions yet the loudspeaker was claiming at 9am that it was rough but at 10am it wasn't rough. That was nonsense. What PO did was to load the hundreds on excursions onto the tenders first when priority ticket holders were told that we would be on the first tender. We had appointments at the Sunshine Coast that we couldn't keep. We rented a car hoping to quickly visually sample what that the region offered. Even though the ship was scheduled to leave at 7pm the last tender was to due leave at 5pm - why??? There were people who had queued up at 7.30am to get a tender ticket but they didn't leave until 2pm. Three hours shore leave?? Waste of time. The loudspeaker informed us that those on excursions had to leave first because their schedule to visit attractions meant that the ship could be delayed in its departure if they were late. Too bad for those who had booked their own excursions separate to PO. Obviously they do not take priority over PO making a $ from their excursions. On top of that the ship is old and showing it. I don't know how they claim it was re-fitted recently when corridors show clear signs of wear and damage and the ceiling panels are bent and rusted. It also smelled of something like sewerage and at times we had to open the door to the cabin and the door to the balcony to get rid of asian cooking smells wafting out of the A/C. Read Less
Sail Date July 2016
Was trying a new ship and trying to see if P&O had improved after the mediocre ship Pacific Pearl earlier in January That ship was dirty boring badly served and the food was awful The Jewel was excellent The staff were welcoming ... Read More
Was trying a new ship and trying to see if P&O had improved after the mediocre ship Pacific Pearl earlier in January That ship was dirty boring badly served and the food was awful The Jewel was excellent The staff were welcoming and friendly. The ship was homely and clean. The Dining in the Waterfront was excellent as they did not stick to the P&O rules and we had a table for 12 (strangers the first night) who clicked and we stayed together at the same table every night. so it was like Traditional dining on Princess The waiters were good and Patricia was fabulous never leaving us without camomile or coffee at the end of the meal and always had a smile an d a hug if she saw you about the ship. The entertainment was good although I find the music too loud often as there were no doors to most bars only the Oasis. The Pantry was well organised (unlike the Pacific Aria where everything is too close together and you cannot get to each counter) and there was plenty of seating ALSO as we were tender ported mostly the soup sandwich and cakes bars stayed open until around 3.45 which was most helpful. I wish we had had a good steward He was just about OK 'forgetting the chocolates' never removing used glasses or replacing them and I am sorry to say the towel animals do not make up for this lack. He was friendly but not the best Read Less
Sail Date July 2016
I chose this cruise as my partner didn't have a passport but we wanted some sun, this was my third cruise one previously on Pacific Dawn and the other on Dawn Princess. In comparison I was not impressed, the Jewel was a smaller ship ... Read More
I chose this cruise as my partner didn't have a passport but we wanted some sun, this was my third cruise one previously on Pacific Dawn and the other on Dawn Princess. In comparison I was not impressed, the Jewel was a smaller ship to the Dawn and it clearly is a 3 star experience. The ship is in need of an update and the cabins, whilst clean, are functional. We had an ocean view room, I didn't miss the balcony as it was quite windy so I'm not sure we would have used it much, I didn't on previous cruises. The dining on board wasn't too bad. The Good: The Salt Grill was exceptional, plenty of food and great service, we went twice it was that good, the second time for lunch which is the same menu but $10 cheaper. The Luna was good but I wouldn't rave about it and I'm not sure it was worth the $30 cover maybe $20-25. The Pantry had a good selection for breakfast and lunch but as you are now served (helps stop the spread of germs) then you get what you are given and sometimes there was a wait at lunchtimes for items. The Waterfront was pretty good we had a good selection and got lots of extra sides if we asked. My only complaint is that you have to pay for burgers and pizzas and that the food stops at 9:30 - if you want a late night snack or coffee or cake you have to pay/order room service. Entertainment on the ship was ok, some acts the comedian and mentalist were really good the crew shows less so. It seems there is a full itinery but there are card & deck games and bingo so it looks like there is more than there is. One issue was the Dome nightclub closed at 1:30am (we are on holiday people) we asked and were told it was the discretion of the bar staff and if there were more than 20 they could stay open later - it seemed that if you were on a drinks package they weren't making any more money so decided to close and give the staff an early minute. Also, the english DJ wouldn't pay rock or australian songs (on an australian ship!) Theme nights - it was hard to do bianco (white) for men - Gatsby was good - back to school not so much! Another formal or cocktail night would have been better. Service was mixed - either really good or really bad, waiters and bar staff were friendly, cabin staff less so (though others had good experiences) any problems were always someone else's problem when we complained. Tenders - this was our main complaint - as per another review, they had 4 tenders stating there was a swell - there were people kayaking - there was no swell! People took ages to get off the boat as P&O didn't use catamarans as much as they could (we were told it was receptions issue) - so lots of people were unhappy that they couldn't spend as much time onshore due to the delays getting off the ship.More use of catamarans would help get people off the ship quicker and with less issues. Ports/excursions - fave place was Airlie Beach and Mooloolaba - Gladstone was a waste of time, nothing there but a few shops and a bit of a market, only plus was no tenders! Other bad - P&O want your money - spa was overpriced and so were photos if they charged a reasonable price it would encourage spending. People we met had a drinks package too and they stopped them drinking at one point and then banned him from drinking before 5pm - I've never seen that on a ship where you pay for individual drinks - so I found this unacceptable when our friend wasn't causing issues. Clearly P&O are happy to take your money up front but don't like it when you do drink. Overall, we had a great holiday but that was due to the people we met and not because P&O ensured we did. Read Less
Sail Date July 2016
I was a bit concerned after reading a few reviews and listening to people who had done a few cruises on other ships. The cabin was spotless the staff were great the choice and quality of the food was outstanding. I would be very happy ... Read More
I was a bit concerned after reading a few reviews and listening to people who had done a few cruises on other ships. The cabin was spotless the staff were great the choice and quality of the food was outstanding. I would be very happy to take another trip and have recommended it to family and friends. We did hear people complaing that there was not any ice cream at the desert counter but you could buy it from the kiosk. Being the first cruise ship that my wife and I have been on i can't compare it to other cruises but i could not fault any part of the trip. We were worried about the ship being over crowded and having not space to relax or finding room to sit and have a meal . It was never a problem , I will be keeping an eye out for future cruises and hope to take my children and grandchildren for a trip on the Pacific Eden so they can see for themselves what a great experience we had Read Less
Sail Date July 2016
Was going on this cruise with an open mind given the negative reviews on this site. I was pleasantly surprised. Yes it's a small ship, and yes its more budget than its flashier competitors. But, service was overall very friendly by ... Read More
Was going on this cruise with an open mind given the negative reviews on this site. I was pleasantly surprised. Yes it's a small ship, and yes its more budget than its flashier competitors. But, service was overall very friendly by 99% of staff we encountered. Noted that the average age of passengers was in the late 60's, with a few kids (didn't see many at all) and a handful of younger adults. The ship is small (1,500 passengers), and you will repeatedly run into people you've met on it, which I think is nice. The size of the ship was intimate and allowed for a community feel. The gym was great, and there were free classes at 7 am and 6 pm. I would have liked, especially on sail days, for some (free) classes to be held in the middle of the day. Gym doesn't open until 7 am and closes at 7 pm. Room - Cabin was neat and everything we needed - we weren't in it for long, pretty much just to shower and sleep. My neighbour had a problem with the water flow in her shower - that was fixed promptly. No problems. Our cabin stewards were great. Hot water is slow to come through on days when the ship is docked. Seems it relies on its engines to be going to get reliable hot water. This wasn't too big an issue as the outside temperature was in the 30's with 98 percent humidity. Food - Food was abundant and the only time we saw miniscule portions mentioned in reviews was in the Dragon Lady restaurant. The portions in there were ridiculously small, so I would recommend three main courses per person. The entree was a lovely laksa style soup, but only three spoonfuls. We also had edamame beans to share. Main was tiny, and we ordered another one each. Angelo's restaurant was a disappointment in that most Aussies could cook their Italian food better. Their chef should be told tiramisu is not supposed to be crunchy, and osso bucco shouldn't need a chainsaw to cut it!! Waterfront Restaurant was where we ate the most at, and it was wonderful. Service great and friendly, and food was more than adequate sized portions. We had one dinner served there that was ocean trout and dried out, tough and horrible. No problems, they replaced it with cod which was moist and delicious. Didn't notice any awful smells in the Pantry, other than the usual food-court style deep fried oil smell. I would recommend booking both the Dragon Lady and Angelo's within 24 hours of boarding as they booked out quickly, especially the case if you have a large party with you (I was in a party of eight). Also book a table at the Waterfront for your time if you want to dine outside the 6 - 8 pm peak hour time. We ate at 8 pm most nights. Didn't eat at the Grill. Panty closes at 9 pm. This is not a cruise where there is all-day food available Drinks - Hint - if you like/need coffee in the morning and don't want to buy the barista style, get the coffee black from the machine, then walk to the fruit bar where you'll find a dispenser of fresh milk. Otherwise its those annoying UHT pods of milk. Didn't see any strict monitoring of alcohol intake, but it wasn't really required, as most guests were very well behaved. I will reinforce one person's review that they will sometimes short-change you on the spirits pour. All the bars don't have a wine list (only the restaurants have it) despite the same wine's being available. The bar attendants don't have a good grasp on its offerings. I'd suggest people take a photo of the wine list to reference at the other bars. Otherwise you'll be sent to a restaurant to check out the wine list. Entertainment - Music was sometimes too loud in some bars, especially ones you would expect people to want to talk and socialise in such as the jazz bar. We spent most time in the Dome which was quieter. Trivia was too difficult (we are weekly pub trivia participants, and the trivia they had on the cruise was not trivia). And the girl doing it had a weird accent that combined with poor AV meant it was very difficult to understand her. We gave up on it. Comedians were great, very funny, but be warned they were R-rated. The musical group was of a level of a high school musical routine. The ventriloquist was great for the kids, but David Strassman would be super annoyed that his jokes and characters were recycled (poorly) by this one. Movies were very old release (eg Slumdog Millionaire) so never went into the cinema. I purchased the internet package ($89 for the duration of the cruise unlimited). It was OK, enough to upload to social media, check your emails and Facetime Audio, but not fast enough to deal with FaceTime Video, or view videos on Facebook for more than three seconds. But that's OK - it performed all I needed it to, which was to check FB, upload to FB, check emails, and FaceTime (audio) the kids. Back to School and Gatsby nights were well attended and lots of people made the effort to dress up which greatly enhanced the party feel. If you go on this cruise, please put the effort in, you'll be pleased you did. And go to the free dance classes in the Dome in the afternoons. We learned some dances (Thriller dance, Gatsby dance, salsa dance). Lots of fun. Embarking/disembarking - Smooth embarking procedure. No problems there. You will be x-rayed on your way in at all ports of call so don't think about trying to bring in your own alcohol. It will be detected and taken off you to collect at the end of your cruise. Disembarking at the end of the cruise depends on a colour code that they decide. It can happen at a point of time in a three hour block that you have no say in. Oh and another thing. Singapore customs only allows 1 litre of spirits. I don't know why, then they were selling "two for $xx" deals without explaining this. This would be OK for a couple who were getting the same deal. Check your arrival port's customs allowance before buying. And be aware that the duty free alcohol deals aren't for you to consume on the ship. Shore - Found there was a total absence of information about the shore excursions due to P&O's terrible website - I consistently got the "wheel of death" that timed out. Anyway feedback from people who did the shore excursions through P&O was that they were a rip-off. Our ports were Langkawi (not sure why, but there wasn't much there), Krabi and Phuket (which are both a half hour drive from port) so we haggled with the local taxi drivers for transport, and Sabang (Indonesian for shanty town) - No idea why Sabang is a port in the itinerary. There are no tourism things to see or do, nothing to spend money on, no safe eating places and we went back to the ship after an hour. A waste of a port stop. Most people who went on shore did the same and said the same. My feedback to P&O was that they should have food available all the time (Pantry closes between 3pm and 5pm - that wouldn't go down well with my kids and leave me with the only option of buying food from the Grill. No thanks). Passengers should have the option of choosing a disembarking time that suits them and the others fit around it. Reception service was slow, and I'm sure that it could be sped up. Consider removing Sabang as a destination. Provide fresh milk for the coffee machine. And put fridges in the cabins. Read Less
Sail Date July 2016
Our first impression of the Eden was how good the refurbishment looked. the ship looked amazing. Our room was also a pleasant surprise it was very large and had a bath which made my wife very happy.We had an ocean view room on deck 5 and ... Read More
Our first impression of the Eden was how good the refurbishment looked. the ship looked amazing. Our room was also a pleasant surprise it was very large and had a bath which made my wife very happy.We had an ocean view room on deck 5 and it was in very goo d condition to some of the other rooms as we found out later. We could not fault our room and our cabin steward was great. nothing was a bother for her. Our room was always tidy from here and our bed was made up every day which was great. We had a premium drinks package which was great as all our alcohol drinks were included including cocktails and top shelf spirits and beers. We tried the pantry the first night on board and was disappointed with the Indian curry i had as it had no taste and the beef was very chewy. We ate there a few time for breakfast and dinner but even though the food liked great it was only about canteen quality. A bit of a shame as the concept is a great idea. Next we ate is the Water Front restaurant but again we were disappointed with the menu and the quality of the food . The menu is to restricted and there are no options if you do not like what is on the menu. Princess for instance has a set menu other then the main nightly menu were you can choose something else if you do not like what is on the menu. When we did eat at the Water Front the food was average.The only time the menu seemed reasonable was lunch time when they had hamburgers, fish, salads and toasted sandwiches. we also ate in Anglo's which was better food but also a restricted menu. The same for the Dragon Lady restaurant the food was nice but also restricted menu.The pool area and bar areas were great and the bar stewards were great very friendly and polite. The service was also very good.The tour desk staff the were not helpful at all and they had not much knowledge on the tours they were advertising. Our best dinning experience was at Salt Grill. The food was excellent and the service was very good. It cost $49 per person for 3 courses but well worth it. We were lucky as we still had on board credit which payed for it . as for the shows they were good but we had the same shows for 2 weeks. Over all we had a great cruise and meet plenty of new friends a visited countries we have not been to before. Read Less
Sail Date July 2016
Well I thought I would also wright a positive review about the Pacific Eden especially after reading so many bad reviews . I have to say I was quite concerned before we set sail. I am very pleased to say we had a great time . Myself and ... Read More
Well I thought I would also wright a positive review about the Pacific Eden especially after reading so many bad reviews . I have to say I was quite concerned before we set sail. I am very pleased to say we had a great time . Myself and husband including children aged 11 , 13 really enjoyed it . For the $$ we paid we could not complain. The food choice was more than adequate , the only complaint was the meal size in the Waterfront , Dragon lady restaurants , as my husband was still hungry, as they are small meals . The pool the bars and the shows where all great . The kids loved the Edge which offered loads of fun outside activities such as a flying fox zip line and titanic experience . I also went to the gym which was also good . The port calls were great, 4 different ones over 7 days . We chose to do our own things at them all which was very easy to do . Spent some lovely days on some really gorgeous beaches , especially in Sabang . Overall this family cruise did reach our expectations and we would defiantly be happy to cruise on this ship again . I really think some people complain over little things must have very high expectations, and possibly very fussy over somethings . This is not a 5 star boat you know that when you book , so please take that into account when making a review . Read Less
Sail Date July 2016
We received a email from p&o offering the drinks package for free on a 7 day or more cruise.we then found a 14 day cruise from singapore doing 8 stops through south East Asia on the Pacific Eden.The ship is smaller than other p&o ... Read More
We received a email from p&o offering the drinks package for free on a 7 day or more cruise.we then found a 14 day cruise from singapore doing 8 stops through south East Asia on the Pacific Eden.The ship is smaller than other p&o ships and all the public areas have been refurbished.the cabins are clean a bit on the small side we had a balcony suite.As with other cruises we have been on there is always plenty to do with activities and entertainment.This was our sixth cruise and I could never complain about the staff and crew on any of the other cruises but this time We where blown away about how happy and friendly the staff where and the service was 2nd to none.This was the first time these Ports where called on by P&O and all the ports had a good variety of tours and excursions and as time goes on they will find things they can tweak with them.The dining on board was excellent the Pantry had plenty of options and was always very clean.This is a great idea from the old buffet and it virtually eliminates any chance of contamination from other passengers.The other dining options are the Waterfront Resturant which has lost some of its appeal with not been able to book a time to eat and not getting the same table and staff serving you every night.The Salt Grill is as good a meal you will get anywhere you pay an extra $49.00 to dine there money we'll spent.The 2 new options in The Dragon Lady and Angelo's are both excellent dining options. Read Less
Sail Date July 2016
I have deliberately waited a week or so after disembarkation to ensure the first impressions were correct. they were. What a fabulous cruise ship. Everything was as expected. Great friendly staff, good food, especially at Luke's ... Read More
I have deliberately waited a week or so after disembarkation to ensure the first impressions were correct. they were. What a fabulous cruise ship. Everything was as expected. Great friendly staff, good food, especially at Luke's Grill and good rooms. I do not know why others have been complaining, but we had a very relaxing 7 nights with great a few great bands, the Edens (a great jazz/funk band) and Love below Family (equally good with 2 singers doing soul/funk). the piano man, Robert, was also impressive, as were the covers band (Alter Ego). The pantry had a variety of food from Breakfast to Dinner with Mexican, Greek, American nights and heaps of soups, noodles, curries, heaps of fresh fruit and dainty desserts. The pools filled up a bit on the hotter days, but I swam by myself most mornings. I joined the Day Spa and had the sauna and steam room to myself on most days. OK, the Shore Tours need some tweaking, but we were not expecting too much for the price. Got drenched in Phuket. It was warm though and the resort at Patong beach was fantastic. We just got off at Sabang and talked to the locals and bought some T-Shirts. Great fun. The gym was very functional and not crowded when we went. Even watched a movie on the big screen. Loved the dome, the observation deck on the 7th and the walking deck on the 6th. This was better than The Dawn last year. Read Less
Sail Date July 2016
Awesome cruise, no complaints whatsoever. I had read a lot of negative reviews before we set sail and I was quite apprehensive because of this. Have now reached the conclusion that they are professional whingers. IT was everything we ... Read More
Awesome cruise, no complaints whatsoever. I had read a lot of negative reviews before we set sail and I was quite apprehensive because of this. Have now reached the conclusion that they are professional whingers. IT was everything we had wished for and more. Spent the day prior at Jurong Bird Park in Singapore, this was a repeat as we enjoyed it 7 years ago and were not disappointed. We selected an early embarkation time, which in hindsight wasn't necessary, they were still boarding at 8pm. By this stage we were unpacked and on deck watching the city lights of Singapore. Our cabin was on the 5th deck, 5075, and it was perfect. Only one neighbour, not that this mattered as they were soundproofed. Bath tub was ideal for me, I am only short in stature, so it suited me perfectly and I enjoyed 4 invigorating tubs during the stay. Showers were always hot, and has its own temp control. Dining was brilliant, so many options, Most nights we chose the Waterfront dining option, some nights we opted to sit alone and other nights we shared tables. Equally enjoyable, food was most palatable, the portions were adequate as there were 3 courses on offer each night. The Pantry was a foodies heaven, so much variety nothing was too much for the waiters, Entertainment was variable, Magician, comedians, musician/vocalist and of course the usual P&O Entertainers. Games, trivia, bingo, cards, etc etc once again as much or as little that you wanted to do at any given moment. Shore tours were varied and I might add expensive. We had opted to do our own research prior and booked some online operators in different ports, and on others we decided to just wing it, which was not at an issue at all. Many of the ports were relatively new to the cruising sector so we were spoilt with options and pricing. In Pattaya we took the Shore Tour to the Sanctuary of Truth, this was the only tour that we felt was suited, only to find out the day before that there was going to be a shuttle to Pattaya for $20 return per person. This would have been suitable but not informed of the option until after the cancellation period had surpassed. Anyway it is a marvel and we were happy that we had the opportunity to see it. Room service was as always, excellent, and there was nothing that we requested that wasn't delivered, including the ice bucket for the wine that we won in a raffle. We were just 2 travellers, my husband opted to do the P&O Edge programme, and thoroughly enjoyed the experience, even when he managed to get stuck on the Zip Line?? It was an adventure to say the least. He enjoyed it so much the first week he signed up again for the second week. (he is 62) There was an eclectic mixture of passengers, toddlers, kids, teens, genY, Middle Aged (us) and senior cits. All appeared to be having a great time .Pacific Eden is not a big ship which meant everything was easily accessible. Lifts were quick and at both ends. Shops were adequate and had 50% off specials every day at selected outlets. 2 pools, gym, spa's, bars on top of bars, open seating, seating nooks, library, movie theatre, internet accessibility, and the list goes on. This was the most amazing cruise, smooth sailing as there was no open ocean crossing, we had one port that was not accessible by tender, but this was unforseen and the Captain is not responsible for the weather, although some passengers may think otherwise. All in all I could not fault this cruise and we will definitely be doing this exact same trip on the Eden if it becomes a regular destination and I sincerely hope it will. And to all the people who have berated the service personnel, dissed the quality of the food, found err with the quality of the staterooms and even went as far to trash the décor and ambience of the Eden, to you all I say, find a hotel that can give you all that the Eden has to offer, including ports of call within the tariff and I can guarantee that you would not get the same for under $600 per night, weigh this up with what you paid per night and there I rest my case. You are not going to be happy with whatever is on offer, so my suggestion would be to just stay home, if you believe that nothing is going to reach your high expectations, then don't travel. Read Less
Sail Date July 2016
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