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3 Helpful Votes
Sail Date: January 2018
A friend booked this trip for 10 friends - the food at the 'Pantry' was dreadful - the food at the preferred seating Restaurant was hit and miss although more miss - I did not see any passenger use the sanitizer in fact there was no Staff ... Read More
A friend booked this trip for 10 friends - the food at the 'Pantry' was dreadful - the food at the preferred seating Restaurant was hit and miss although more miss - I did not see any passenger use the sanitizer in fact there was no Staff to ensure it was used. You could not use the two spas as Parents would leave their young children in their me then wander off, at one stage I counted fifteen children sitting in and around a spa never again, would I ever use Pacific Jewel or any in this fleet. I have been on five cruises by different lines and ha e me r experienced such poor service and t times rude staff - I have been on Royal Caribbean, Princess and Celebrity Cruises which are far superior to what I experienced on the P&O Pacific Jewel I am afraid I could never recommend P & O - most went back to use their own bathrooms because the public bathrooms were beyond words Read Less
Sail Date: January 2018
We wanted a break after the exhaustion of Christmas and New Year. A short comedy cruise seemed to fit the bill. Pros.....our superb cabin - see below; the comedy acts; the speciality restaurants; Cons.....bogan, unruly, loud, ill ... Read More
We wanted a break after the exhaustion of Christmas and New Year. A short comedy cruise seemed to fit the bill. Pros.....our superb cabin - see below; the comedy acts; the speciality restaurants; Cons.....bogan, unruly, loud, ill mannered adults. The zillions of kids were great in comparison! The ship has been extensively refurbished and seems to work, except the atrium and main public areas are still to small for gatherings. The couple of bars are of a good size and well furnished. The Dome seemed to be empty most of the cruise (what a waste). Duty free area is full of the usual suspect gold by the inch and other junk. The bars are OK, but a couple of the bar staff need manners-training. I'm a wine drinker but unfortunately only the bottom of the list wines were available by the glass in all the bars and the theatre. You have to go to the speciality restaurants to get a reasonable glass. The comedy shows were great....two family shows and one 18+ each night in the Marquee. In spite of the rules, an few minor arguments broke out over passengers reserving several seats for friends. Music groups abounded in the lounges each evening. But nothing during the day. For two days passengers are captive on the ship and it would have been nice to hear a pianist, or a quiet group in the afternoon. The Waterfront restaurant was a great disappointment. The meals we had were bland and unimaginative. A couple of the staff had attitude problems. I don't complain but on one occasion for dinner here we were ignored for a good length of time and had to call the supervisor. There was a great wine tasting on the second day. It's a pity the good wines tasted were not available by the glass anywhere. Luke Mangens restaurant was superb, as was the Shell and Bones seafood restaurant. A great seafood platter for 2 for $50. We buzzed through the Pantry which seemed to have fresher, and more interesting food than the main restaurant. But too small for the passengers. There was no Nic and Toni's as mentioned on the Cruise Critic review. We rarely ventured to the top deck which was for families, kids and fun seekers having a great time. The movies on the big screen were new releases, and of excellent visual and audio clarity. Most fellow passengers were Aussie families and friends. Few singles or gay couples to be seen. There were your usual loud mouth, singlet clad bogans. No problem on the top deck and in the pool, but there was supposed to be a dress code and if the code states long trousers and collared shirt after 5 then why is it not policed? There is a choice. Up stairs dress as you like, down stairs in the evening...be decent. Many people were not. The Gatsby evening was a lot of fun. The white party not so much. Special theme party on the first night is not sensible. Read Less
6 Helpful Votes
Sail Date: December 2017
This was a new years eve cruise with a group of 8. (2 Parents & 6 adult children). We all had Suites and these were in fairly good condition with a little dated décor. Suite 10070. The TV in the bedroom is smaller than by ... Read More
This was a new years eve cruise with a group of 8. (2 Parents & 6 adult children). We all had Suites and these were in fairly good condition with a little dated décor. Suite 10070. The TV in the bedroom is smaller than by computer screen. Great room attendants but the balcony furniture was old and covered in paint spots. The ship has been re-furbished but the rooms are still as per the Dawn Princess days. The main dining room - The Waterfront is not an open plan layout and hard to gain waiters attention. Lots of tables in dead end corners and fake walls. On the first night 45 minutes to get a drink. We ended up going to the bar getting our own drinks. This was the theme throughout the whole Waterfront dining experience. We ate at Angelos 2 nights and Dragon Lady 2 nights. Much better service from both food and bar staff. We missed a R 18+ show 1 night as our children aged from 20 to 24 had to have photo ID. THey were holding alcholic drinks along with their seaa passes. Not good enough. Had to go to the room, get photo ID - mainly passports to gain access. Then the area was full and we were denied access. All of the bars on board had swipe accesa that display photos whith purchases but the secuirty is so anal that had to have this ID. We are now in 2018 and they need to updated thos old and dated system new technology. THe lido deck pool area was good with new furniture and the bars on level 7, The ExpLorer and Ocean bar were very nice areas. Entertainment was very good with sail away party, formal night, back to school night, white party night and Gatsby Night. Most of the ship participated in these dress up events. The lifts were so slow and have been programmed from anither decade. Much quicker to use the stairs, The glass lifts only go from level 5 to level 8. Entertainment was usual sing and dancing shows. The Maqruee was full evey night however, the late show was 9:00 pm and we could only get seating at 7:30 so we had to rush our food to make any shows. The late shows should be around 10:00 to esethe rush. On party nights there needs to be more bar staff. Queuing 3-4 deep at the bars with only 2-3 bar staff was frustating for all. P & O needs to schedule the staffing levels for the number of people attending. The photogtapher are very annoying. If the pricing was realistic more photos would be purchased. Royal Carribean has a package pricing were you can get all your photos for $299.00 Much bettre than $30+ for a small photo. This would reduce the wasted prints that are thrown away. Very environmentally unfriendly. Overal a good party crusie but more staff required. The P & O phrase of all you need is your sea pass and we take care ofthe rest is rubbish. My children had to have Photo ID with them all the time - they need to have scanners available for the security staff. The drink package is value for money in my opinion. Beer prices $7-$8.50 - Cocktails $12.00 with wine & champagne $8 -$11 per glass. Read Less
Sail Date: December 2017
Only ship that left from melbourne ( convenience) for new years cruise..so had no choice.. MELBOURNE NEEDS TO UPDATE THEIR HARBOUR TO ALLOW MORE SHIPS TO DOCK HERE Ship is shabby.... Quite dated... Needs to be put to rest... Drown it. ... Read More
Only ship that left from melbourne ( convenience) for new years cruise..so had no choice.. MELBOURNE NEEDS TO UPDATE THEIR HARBOUR TO ALLOW MORE SHIPS TO DOCK HERE Ship is shabby.... Quite dated... Needs to be put to rest... Drown it. Rooms were fine...except they are not sound proof..use your imagination. Staff talk about you in their own language... How is that even allowed?? It was beyond obvious... I challenged two female staff...asked them what they had just said about me...they denied it... Hello... It was beyond obvious.. Had the drinks package..omg was told off for sculling.. I don't drink that much...i would not even have used up the package or got my value's worth... What a joke. Yep... I do scull my first 2 drinks because i'm thirsssssty ..... By no means drunk then usually stop or slow down... I wasn't drunk at alllll on the whole journey. Most staff were polite. Went to reception to complain...they took the waiters side... Serioulsly?? Happened a few times to me...however ...not my friends...who are huge drinkers...me.. I think they flagged my card. Ruined the whole cruise for me... I WAS VERRRRY UPSET Some staff rude beyond words... Talk back to you when challenged. FOOD: Verrrry average ENTERTAINMENT: Verrrrry average - AMATUER - comedians were good Pools' tiny... Not enough lounges for sunny days... Big screen...what a joke... It's on the sunny deck.. Cannot see it.. Tooooo funny.. How stupid. Lame...will never travel on a p & o ship ever again. Read Less
2 Helpful Votes
Sail Date: December 2017
We originally decided to choose the Dawn because the family friendly facilities and activities appealed to us. This was our first cruise, so naturally we were excited with anticipation and certain expectations. The pantry restaurant which ... Read More
We originally decided to choose the Dawn because the family friendly facilities and activities appealed to us. This was our first cruise, so naturally we were excited with anticipation and certain expectations. The pantry restaurant which was inclusive of our fare seemed appealing at first, with selections and choice of various flavours of dining tastes. As the days went on the food became repeatative and average. I noticed the trifle looked like they recycled left overs and put it together to fool us into eating a different trifle. Breakfast not bad nice to have bacon and eggs, but scrambled eggs were cold. Pastries seemed quite bland. The ship itself being the size it was, encouraged you to walk a distance to get where you were going. Various areas and structures badly needed painting, or repairing, I spotted cracks peeling paint, on beams, walls etc. A highlight was the outdoor pool area, great for the kids, waterpark nice, slides good pool a little small. Large screen good for movies out on deck. There are amazing vantage points for taking photos especially front of boat on deck 10. The Edge activities are great for kids and adults. We paid $116 for a gold pass unlimited for our 14 yr old. He really became much more active. It’s good too to give the parents some down time.We only had an inside cabin, no windows. At first when we arrived we noticed only two single bunk beds made up. We had our 14 yr old with us. We complained as the sleeping arrangements didn’t suit our situation. They wouldn’t allow the third top bunk to come down for safety reasons. We were adamant and demanded a queen bed( two singles really put together), and a roll out bed for our son. So really get the point across if you’re not happy. We got our “queen” bed and single bed. Not much room in cabin but I thought there was plenty of storage space for clothes. There were drawers and four hanging spaces for your clothes. I recommend you take your own pillow, as we found the pillows thin and therefore got sore necks.Everyday you would receive a newsletter for the days activities, which was good, the entertainment team were awesome, always in high spirits, the shows were always packed I thoroughly enjoyed them, you can order a drink just before the show with roaming waiters but sometimes hard to flag them down when there’s a full house get there early for good seats and to get served by the waiter. I took part in the hypnosis show absolutely fantastic. The service everywhere was always friendly and impeccable. Our stewards always smiled and knew our name and were only too happy to assist us with whatever we needed. We gave them a tip daily. A few tips on Port disembarking, and tenders. When going ashore by tender, it pays to get up early get organised, pack sunscreen, water, etc, get to breakfast early, and head to the meeting point, in our case, the promenade level 7. If you get there first or earlier you will get on the tenders earlier. If you get there late you will be lining up. Then you are handed a ticket number and told to wait in the atrium till your number is called. So the later you get to the promenade the longer the ticket call. Anyone doing the New Caledonia, Fiji, Lifou, Vanuatu trip, the first mentioned island is great for snorkelling, and relaxing but not too much to do, Fiji, great for shopping, the currency was good $1.58 to our Australian dollar so we got a bit more back on exchange. Keep your wits about you, don’t carry valuables in your pockets as you may get pickpocketed, my son almost got robbed, ushered into a back room while trying on a chain, but he rushed out so a close call. If you get off in Fiji be prepared to say no because you be approached by locals trying to pursuade you to go to a particular shop, don’t buy from on street shops go into shopping centre, to avoid getting ripped off. But we enjoyed the shopping off the street. If you hop into a taxi as you get off the ship, the driver will try to get as much money out of you by wanting to drive you around and into the country ( good chance of being robbed). We walked everywhere it wasn’t far from the ship anyway. Port Vila the best stop save some money for this one! Great tours, they have a Nike shop good value for money, we went to the blue lagoon unforgettable experience especially for the kids highly recommended. I wanted to spend longer in Port Vila, when you dock they have markets dockside great variety and I bought some beautiful dresses there. Oh and it’s a good idea to purchase the drinks package if you’re someone who would love to laze by the pool and sip on a cocktail, or not worry about how much you’re clocking up in cost. We regrettably didn’t get the drink package because my partner thought my $300 on board credit would last me 12 days. Nup we ended spending around $2000 which was too much last two days we ran out of money so I was miserable not being able to enjoy cocktails near the end of the cruise. We spent $200 in one night at the white party yikes so least with drink package you can relax and have as many cocktails as you like. We bonded with the staff so when disembarking in Brisbane I cried because truley speaking the staff really do make you feel special. The waterfront is better than the pantry but you need to book your table. Better quality and slightly better variety. Well sorry this is a long review but from one first timer to another it’s good to know this stuff before you go so you are better prepared and in for a more enjoyable experience. Happy travels and bon voyage. Read Less
Sail Date: December 2017
Our previous trip was on Princess line (Emerald Princess), which was superior in EVERY aspect. We had a balcony upgrade from BD to BB deck 10. If this was an upgrade..would hate to see BB. The balcony chairs were covered in paint ... Read More
Our previous trip was on Princess line (Emerald Princess), which was superior in EVERY aspect. We had a balcony upgrade from BD to BB deck 10. If this was an upgrade..would hate to see BB. The balcony chairs were covered in paint spots, as was the door, with an oversize table, and a door that opened into the balcony,..it was an effort to get out there. (a folding hinged half-table would have been much better.) A manual T.V.,,,no remote! Really?...in this day and age??? We are not fussy eaters, but the food was 5/10., invariably tepid in temp., the bacon was better suited to using as a frisbee. Entertainment was mainly aimed at the under 40s and children. The show we watched was a run-of-the-mill juggling act/poor comedy. The shore trip to merimbula was well done..(thanks Joanna) No happy-hour, no 2 for 1 deals. You even had to buy bottled water in your room on greeting..... nothing apart from basic food was free. Staff were friendly in a very reserved way, food staff were painfully slow. Not 1 crew member bothered saying 'Farewell' apart from the gentleman on the wharf. Disappointed in our first P and O cruise. Read Less
Sail Date: December 2017
Food was average to terrible. Some meals in Waterfront Restaurant were average to good, others poor. Food in The Pantry was just slop, poor by shopping centre food court standards. Now to the drinks, $33 for a bottle of Natua Pinot Noir ... Read More
Food was average to terrible. Some meals in Waterfront Restaurant were average to good, others poor. Food in The Pantry was just slop, poor by shopping centre food court standards. Now to the drinks, $33 for a bottle of Natua Pinot Noir that sells for $7.50 at Dan Murphy's. Given that P&O buy their stuff duty-free this would cost them perhaps $3 and they charge $33, a blatant rip-off. Service in the restaurant was appalling. First visit we asked for the wine list three times and we were onto dessert by the time our wine finally arrived. At subsequent visits, we bought it at a bar and carried it in. They scan luggage to ensure you don't bring any drinks on board so they have you at their mercy and can price gouge. They promote these trips as "all in fare" but the reality is that if you even want a half decent cup of coffee you have to pay $4.60 for one as the stuff that comes out of their free machines is awful. Everything you have to buy is expensive, $5 for one scoop of ice cream in a cone. One night we were so over the food we decided to buy a pizza from their pizza/burger shop. I've eaten some bad pizza in my time but this was an all-time new low. Entertainment was very limited. It was the "Comedy Cruise" which over five days had 5 shows of about 45 minutes duration. The shows were quite good but few and far between. Trivia quiz was held in the packed out reception area whilst the theater was not being used, why? For three straight days the crew trotted out the same bad jokes at each trivia session. Cabins are dated, but not a bad size for a cabin. Think a very small 2-star motel room from the 70s. Summary, three nights in an old cramped room, bad food, not a lot to do and alcohol prices were extortrion. Read Less
5 Helpful Votes
Sail Date: December 2017
My partner and I went to Moreton Island, QLD on the 7th of December 2017 aboard the P&O Pacific Eden. We had booked the Suite - Value Plus package for his birthday and quite enjoyed our trip greatly. We boarded from White Bay Cruise ... Read More
My partner and I went to Moreton Island, QLD on the 7th of December 2017 aboard the P&O Pacific Eden. We had booked the Suite - Value Plus package for his birthday and quite enjoyed our trip greatly. We boarded from White Bay Cruise Terminal which we found was quite inconvenient for public transport so to get there, you need to either use TAXI/UBER/Cruise Transfer Coaches or have someone you know drop you off to the terminal because there is no public transport that can take you there. It would've been much easier if it was in the Circular Quay Terminal. Being a VIP passenger, we skipped the queue for check-in which was very convenient as there was a long line of people trying to check-in. The process was pretty quick, they asked us general questions, confirmed our details, took our pictures and handed our cruise cards to us (cruise card: room key and onboard spending card). Our Suite Room looks bigger in pictures - which happens most of the time, but it was very clean, tidy and had a fresh feeling to it. The food at The Pantry could be better. They have many different choices to offer ranging from Indian, Mexican, Asian, Western, Vegetarian, Meat, Fruits and Desserts. The food at The Waterfront was OK, they had a 3 course-style dining and the interiors were very nice and the presentation was stunning. This goes for Angelo's Italian Restaurant as well. The main Pool was filled with kids nearly 24/7 being that it's school holidays of course so we did not get a chance to be able to have a dip. The Pool on The Oasis was also filled most of the time and by the time it was empty, there were strong winds and it got pretty cold so there was no point. The pools could have been bigger and a little better. They both were pretty small and can only fit a handful amount of people. The ship it-self is quite old, it's not very modern although the restaurants, bars and cafes are quite modern but this did not bother us whatsoever. The activities were mainly for middle-agged to pension-aged passengers, being 21 years old none of the activities they had to offer really appealed to us i.e. bingo, trivia, guess the tune, gatsby night (seems like they always do this one on every cruise which gets pretty boring). Then again, this did not bother us, we were happy to just lounge around in different areas of the cruise just finding things to do. We docked at Moreton Island as expected. It was one hell of an amazing island. We have never seen water so clear, we went swimming in the beach and had fish swim right underneath us which was pretty cool. We went ATV Quad Bike Riding and Kayaking and they were very awesome. We were blessed with such beautiful weather and the whole experience was pretty damn good. I would definitely go back to Moreton Island. I don't really have amazing comments or very negative comments to share as my experience was pretty average, I obviously did not expect high standards as I knew P&O Pacific Eden isn't the Emirates or Singapore Airlines First-Class quality. Then again I am a pretty laid back person, not really fussed with things. I probably would not recommend Pacific Eden if you are in your teens or 20-30's hanging out with your friends as there aren't really much to do for young and energetic people. Maybe Carnival or the Pacific Explorer might be more ideal. If you're just looking for a weekend out to relax and not wish to participate in any activity but to sit in the sun or just have a lazy trip then I guess Pacific Eden isn't so bad, you can have a go at the 'Food & Wine' they offer. This experience was what had happened during my trip, it may vary to different passengers so please don't expect exactly the same as what I had experienced, maybe you can just get an idea of what you may experience. Read Less
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