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1,421 P&O Australia Cruise Reviews

We chose this cruise because we were looking for a getaway from the kids for a week, and to see Tasmania. We stayed in Melbourne for 2 days prior to leaving. The weather was nice until it was time for us to sail. It became rough with ... Read More
We chose this cruise because we were looking for a getaway from the kids for a week, and to see Tasmania. We stayed in Melbourne for 2 days prior to leaving. The weather was nice until it was time for us to sail. It became rough with gale force winds. We left port over 12 hours late. Then the first day at sea was very rough. Almost half the ship out with sea sickness. Embarking was easy, as was disembarkation at each port. Very smooth, we ran into no issues. The staff were amazing, they could not help you enough. Entertainment was good. Lots of good bands, quality shows. A lot of activities geared toward very social people or an older generation or families. Not a lot for couples. The food in the pantry was a little MEH for our tastes. A lot of the food was a hit or miss. We either loved it...or hated it. However the decor in the public areas was nice. You can tell they have put a lot of effort into it. As were all of the restaurants. The coffee in the machine in the pantry was the worst. Just absolutely disgusting. The bought coffee was better. Coffee in the waterfront restaurant was at least coffee. We also bought the edge passes, gold. And it was a waste of money. Young children and teens would have got more use out of them. We would have spent less if we paid for each individual activity we did. A lot of the activities geared towards adults were on days that it was rough (so they were cancelled) or when we were in port exploring our destinations. We got to do 3 activities (my partner did 4). The abseiling was okay...would have been nice if it was from higher up or if it was more challenging. The most fun was the flying fox. And the least fun was the VR, very basic and could be done in your living room. The archery was a good solid activity. However, these activities were placed all over the ship with absolutely no privacy; most were in the main public area. It would have been better if they had a dedicated space, room, for their needs. The staff on these activities were great. Knowledgeable and fun. Well suited for their job. The Spa was great. Mahummod was fantastic at cutting hair and did a wonderful job. Overall, we had an average, just okay, time. Maybe we had built the trip up in our heads a little (first holiday in 8 years) and we were a little disappointed when it didn't live up the expectations we had. Everything that seemed to want to go wrong did. Flight delays, uncomfortable beds, food that wasn't great, rough weather which lead to cancelled onboard activities and a late port arrival which also lead to us having to cancel a shore tour due to it leaving a lot later than we wanted and having other plans on shore, and a shore tour that went longer than we expected and then didn't feed us lunch (arriving back at the ship after even The Pantry had closed). The last day was the worst. Waking up all the passengers with loud music through the halls at 6am is NOT OKAY. Essentially a big get the hell off our ship, leaving everyone with a bad taste in their mouth. We heard other passengers grumbling as well. We arrived home tired and a little wrung out. Just happy to be in our own beds. For the money we spent over 7 days (5 on the ship) I feel a little cheated. A little disappointed. IF we ever went on another cruise...I don't think it would be with P&O. Read Less
Sail Date February 2020
My daughter had been on Carnival and Princess Cruises. She wanted us all to go on one together. A lovely ship with the majority of staff that were just so friendly. Room decor a bit dated and the windows had obviously seen many days at sea ... Read More
My daughter had been on Carnival and Princess Cruises. She wanted us all to go on one together. A lovely ship with the majority of staff that were just so friendly. Room decor a bit dated and the windows had obviously seen many days at sea so they looked dirty although they weren't. Very spacious, a/c worked great. It was the last voyage from Brisbane as it will remain in Melbourne for a bit of time. We mostly had to dine at "The Pantry" or " The waterfront". The Asian and Italian Restaurants were booked out for the entire cruise on the first day obviously by Cruisers who knew the ropes. A more fair system would be to be given a voucher with your cruise ticket to all of the restaurants. A lot of the meals in the pantry that had meat (Asian, Indian meals) were very tough and not very flavorsome and often not hot at all. The desserts looked good but very underwhelming to eat. A lot of variety so you can find something you'll like. Majority of staff are very hard working and very pleasant. A handful of staff that serve up the food weren't impolite but very disinterested in being there. So many were serving tiny portions so I'd often hear younger guys asking for bigger serves. Great entertainment all around the ship. There is a lot of things you pay for on P&O that is included on other cruises. I heard many people continually mentioning this. Many people were also questioning their accounts. I think by 9.30 the only food available is a place that sells pizza's, pies, hamburgers. I cant emphasize enough of how friendly and hard working the staff are. We stopped at Eden, it was so beautiful to arrive at. We visited the little marked on the pier. Brought some lovely organic chilli relishes. You must check that out. My daughter and husband enjoyed the onboard parties. The view and comfortable chairs up at the Dome is not to be missed. So many lovely sitting areas. A seperate pool just for adults as well as the one kids can go in. If i could be guaranteed a spot in one of the 2 restaurants we had no hope of getting into, then I'd consider going again. The crowd on board were the friendliest, happiest people I've come across in a long time. The atmosphere was amazing. Young, old and inbetween everyone was so beautiful. Elma up at " The Waterfront Restaurant" was a real sweetheart. Elfy at " The Pantry" was always smiling and her happiness is infectious. Make sure you get hold of the daily itinary so you know what's on. We didn't get 2 days so we missed out on a lot. I didn't realise i needed it until people mentioned it. I assume someone took it from outside our door. Read Less
Sail Date February 2020
We have cruised with P&O Australia before, with mixed results, so we were a little hesitant about booking this cruise. But the price was outstanding and the OBC too good to refuse. Having just got off the Sun Princess a month ... Read More
We have cruised with P&O Australia before, with mixed results, so we were a little hesitant about booking this cruise. But the price was outstanding and the OBC too good to refuse. Having just got off the Sun Princess a month before, we were immediately "at home" in our cabin (balcony, deck 11, forward). In fact, on waking up a couple of mornings I had to remind myself were on the Explorer and not a Princess ship! As they used to say about shoes, our cabin "was well worn, but worn well". Jomon and Komang did a sterling job of keeping everything clean and working well — and were always bright and sparkly as well. The only "fault" we had on one day was a distinct lack of hot water, but I think that was related to a ruptured steam pipe in the engine room that caused a minor emergency. The food was pretty much hit-and-miss. We ate mainly in the MDR because we actively dislike the "Smash-and-Grab" (buffet). The menus were quite extensive but became a little repetitive by the end of the cruise. Having said that, there is only a limited number of ways you can serve eggs for breakfast, for example. Generally, the food was tasty and filling. We also tried Angelo's and Dragon Lady and would rate them satisfactory rather than excellent. Luke's served excellent burgers for a light lunch (extra charge). We didn't go to 400 Gradi, the pizza place — nor did many other people! I never saw more than 8 people in there at any one time. And, despite that, they still insisted on shutting down the thoroughfare to the forward areas — a minor annoyance but unnecessary, in my view. I think the entire area is being revamped in the current refurbishment; it was covered in plastic when we left. We booked the Love Riot show and dinner option. What can I say! The menu was I feel too adventurous and lacked organisation. (The seafood bisque, for example, was burnt/over-salted and near as damnit to inedible.) The show itself was in a similar vein. The contortionist was great; the male pole dancer ditto, but the rest was a lot of flashing lights and "music" and commentary at a volume that fell just short of painful. It was disjointed, with little flow. Full marks to the guys and gals for their efforts, but it was ... juvenile ... to say the least. And PS: Fishnet tights with holes in them are NOT a good look! As for drinks, bottles of wine are quite reasonably priced. Cocktails about $13AUD — except when I asked for a gin martini, straight up, no vermouth. This apparently caused minor conniptions and I was charged for two separate shots of gin, which came to $20. The same thing WITH vermouth was $13 — I gave up and drank margaritinis instead ... Service everywhere was with a smile. We couldn't have asked for better. Ports? Well, being from Western Australia, we're pretty "Asia-ed-out", so nothing special there. Some minor irritations with shoreside medical inspections for coronavirus, but they were there for a good reason. The skipper was incredibly protective of the passengers and insisted checks be done onboard, which they eventually were. (We had no reported cases onboard.) He was most upset when we had to put all those with Chinese passports ashore in Cairns; they were not allowed to stay onboard. Would we go again on Explorer? Sure. The value for money is hard to beat. Read Less
Sail Date January 2020
After 9 long cruises of 16 + days we wanted to do few short trips and thought the Australia Day cruise from Brisbane would be a great trip. The rooms were excellent in size and were very neat, bathroom was awesome. Unfortunately that ... Read More
After 9 long cruises of 16 + days we wanted to do few short trips and thought the Australia Day cruise from Brisbane would be a great trip. The rooms were excellent in size and were very neat, bathroom was awesome. Unfortunately that is where it stops. We wanted to try the alternate restaurants to the Waterfront but were told on the first night they were all booked out. The Waterfront was very nice but the food was hit and miss, we had a party of nine and on the three nights we dined in the waterfront over 50% were not happy with the food. I can only say that a local pub would have served better food. We all found the staff in general a bit rude and especially the front Reception staff. The Pantry food was tasteless and mostly cold. I have normally travelled on Princess Cruises and 1 on the PO Pacific Dawn and have never felt that I needed to say anything bad about a ship. Read Less
Sail Date January 2020
went with this cruise as a good way off spending 2 days at the open ,as has been said the boat is getting old and in some places it shows but i was surprised overall there are a lot off areas to sit and have a drink etc. the staff do a ... Read More
went with this cruise as a good way off spending 2 days at the open ,as has been said the boat is getting old and in some places it shows but i was surprised overall there are a lot off areas to sit and have a drink etc. the staff do a great job some off the managment staff did not measure up they think there very inportant people the food i wood score c+ there were some very good things but some poor as well drinks are a little higher in price than other cruises i have been on the wine $40 for a $10 wine shop bottle no happy hours anywhere entertainment was a bit off hit and miss some good we were 7 hours late leaving sydney still waiting for them to say sorry no offer off a drink or any compo when you loose 10%off the time on board you would expect something from p+o but no $75 to use sauna for 5 days only cruise line i have been on that charges for this its going to take a lot for us to go p+o again i would only go with them as a last ressort look to other lines ,i was happy with the cabin good size bed was very good but no fridge same cruise next year is$400 more bad joke should be $250 less Read Less
Sail Date January 2020
We read all the negative reviews expecting this cruise to be substandard. This cruise was perfect, staff great. I have no idea what people complain about and wonder if there is an expectation beyond what people pay for. Service great, food ... Read More
We read all the negative reviews expecting this cruise to be substandard. This cruise was perfect, staff great. I have no idea what people complain about and wonder if there is an expectation beyond what people pay for. Service great, food in buffet and free restaurants average, but you get what you pay for. If people expect high quality food while travelling 7 days to 2 countries with five star service while not paying for it, then complain away. Cruise was awesome. Please people see for yourselves and don’t believe the negative comments as gospel. A tip, a drink package at 100.00 Australian a day gives you 15 drinks a day. I could not use it and think next time will pay for the drinks as I go along. I feel people complain over minutiae. Great cruise and would book with them again. Please book salt restaurant, you pay for it and it’s the best food on board. I go back to saying, you get what you pay for otherwise don’t complain. Read Less
Sail Date January 2020
We needed a break after a very busy year and decided to try a cruise for the first time. Not being sure what to expect, and not being sure if we would enjoy it, we were very pleasantly surprised that there were plenty of places to escape ... Read More
We needed a break after a very busy year and decided to try a cruise for the first time. Not being sure what to expect, and not being sure if we would enjoy it, we were very pleasantly surprised that there were plenty of places to escape the crowds on the ship, the Pacific Explorer. We are both 60 ish and travelled as a couple without any children. During the cruise (8 nights) we did not feel overrun by kids, or forced into small talk with other guests, there were no forced activities, and the food was great. The ship was in good condition, with attention paid to keeping everything clean and tidy. We loved the Blue Room nightclub for its moody decor and live music, and also the Bonded Store bar for its stylish elegance and quite space away from the busier parts of the ship. Our cabin (oceanview) was compact but light and airy, and made very good use of space for storage. We had plenty of hot water for showers and the bed was quite comfortable. I had read reviews that the beds were uncomfortable but our room 8041 had a good mattress and pillows. Our cabin stewards Anup and Gab kept everything spic and span and were always there with a cheery greeting. The staff throughout the whole ship were friendly and helpful and added to the overall enjoyment. We found the included food at Dragon Lady and the Waterfont was of a very good standard, and was equal to or better than the other paid restaurants. We did not eat at The Pantry, it was just too noisy and crowded for us. The Taste of Salt degustation (paid for) was exceptional, and the serving staff made that experience even more amazing. We also did the paid for dinner with the Love Riot show, but found that meal to be ok but not great. The Dragon Lady high tea was also a highlight.The live shows were all very good with a wide variety of styles so there was plenty to suit varying tastes. Our only disappointment was the very small pools in the adult only areas, and the difficulty in getting a lounge to relax near the pools. The attendants did not seem to keep an eye on those 'reserved' lounges where no-one came near them for hours. But that seems to be a common problem! We will definitely do more cruises in future now that we have gotten over our initial concerns about crowds, noise, being overrun by kids, and standard of food. I only hope future cruises can match the experience we had on Explorer. Read Less
Sail Date January 2020
We booked a 3 day Cruise (W964) on the Pacific Dawn for our 30 year Wedding Anniversary, which became our worst holiday experience ever. My wife and I were really looking forward to this. My Wife has a number of health issues which ... Read More
We booked a 3 day Cruise (W964) on the Pacific Dawn for our 30 year Wedding Anniversary, which became our worst holiday experience ever. My wife and I were really looking forward to this. My Wife has a number of health issues which have become increasingly worse in recent years, in particular - she suffers from chronic and debilitating anxiety and depression issues. She also has chronic asthma which has now progressed to a decline in her lung function, and her extreme anxiety attacks have sometimes caused her to stop breathing - with her airways completely closing up on her. It does not take too much to stress her out to reach this state, and I am extremely concerned about her. She carries a portable nebuliser at all times to address her lung function problem, and is seeing a specialist for this condition. This is in addition to upcoming therapy to address her anxiety issues. We were looking forward to this Cruise for our 30 year anniversary, however we ended up having a very bad P&O experience – mostly due to an over zealous Spa and Wellness company (Elemis) on Board – who totally ruined our holiday. Their hard sell routine caused my wife to have a total anxiety meltdown where she nearly stopped breathing all together, after being ripped off by signing her up to approx. $830 of Spa, acupuncture and other alternative treatments - that we really couldn’t afford. The charges were not transparent, very vaguely explained, confusing and kept changing throughout the consultations. It started when she won a Spa treatment for free at the Wellness seminar on the first night. A $150 voucher for spa treatments. She decided on a particular $169 dollar Manager’s special massage package. So that would have only left a $19 balance to pay. My wife was overwhelmed with happiness at winning this prize and cried when she won. The first doctor (one of the P&O Wellness Professionals at Elemis) initially saw my wife for an additional (unplanned) free consultation session the following morning – where he tried to hard sell her a non-surgical facial procedure (like Botox) that she wasn't interested in. He offered her this 5 minute treatment / procedure to her for almost $1000. Then when she said there was no way that we could afford all this, and that she needed to go and speak to her husband (me) about it - he immediately pulled out a calculator and said "I can do a special price just for you today - don’t tell anyone" (yes really) , and changed the price 3 times! ' I can do this procedure right now” he said. He kept pushing , pulling out the calculator and finally offered her a special price of just over $600 !!! So he was originally happy to try and rip her off for approximately 40% above the real price - which was probably still way over the top. I am a professional R&D Manager for a major Global Chemical company, and have been involved in business for 33 years – and in my business, this type of selling tactic is regarded as dishonest and unprofessional. Then during the subsequent consultation, the other doctor also recommended a larger package of treatments – including acupuncture , herbal and other treatments aimed at reducing her stress and anxiety. I decided to purchase that for her as a gift, as she seemed very happy with the treatments promised (even though we had not budgeted for this, and couldn’t really afford it) ,however we were willing to try this as another possible remedy for her chronic anxiety and neck and back pain problems.It was our anniversary and I wanted to make her happy. I got the doctor to confirm the total price - several times, and then reluctantly agreed on the total final price of $598. It was still more than we were originally intending to spend. Before leaving the spa I confirmed at least twice - that the total charge would not exceed this $598 total . She confirmed -yes, although there would be a maximum of 5% in the final figure. I then left, and my wife was going to return to our room after her session. The total included 2 acupuncture treatments - over 2 short sessions and were extremely expensive compared to similar services on land. My wife then did the 1st acupuncture session, (20 minutes), received 2 bottles of herbal pills and the massage. She was told that she will also need to purchase some additional herbal pills online, when we get home to be able to complete the herbal treatment course (only 2 months worth). She advised that the additional pills would also be expensive. Immediately after the massage the therapist then tried to sell my wife another $428 worth of cream products that she didn’t want, and she was feeling pressured – so she felt obliged to purchase one of the products for another $69. However at the end of this first session my wife was also handed an additional surprise bill for the massage - and was told that that was $323 in total, not the $169 that she expected. She was charged an additional $181.65 dollars above the $150 voucher that she won. This additional charge also included $8.65 in gratuitites – that Elemis added themselves – basically a compulsory tip that we did not offer. We also copped additional ‘autogratuities’ added to other charges and receipts we received from Elemis. They even list the charge as ‘autogratuities’. So we basically had to pay a compulsory tip for the pleasure of being ripped off. By now the entire charges racked up were up to approx $830 , and this was charged to my card by the second day. My wife tried to get them to make sense of these additional costs and charges, but it overwhelmed her to the point that she then had a massive anxiety attack in the reception area, crying - and then ran out of the Spa. She ran up the stairs crying , an absolute mess - and this triggered a severe asthma attack and breathing issue - her lung function issues kicked in, her airways started closing as she ran up the stairs , and by the time she got back to our room where I was waiting for her, unaware of what had happened - she collapsed outside our cabin door. I opened the door to her when I heard her outside trying to knock on the door. She was on the ground struggling to breathe - having a full blown Panic attack like I have never seen before. She was an unconsolable mess - and her anxieties had risen to the point that she later told me that she felt so depressed that she felt like jumping overboard on a few occasions. We got her nebuliser activated to try and get her breathing sorted. She nearly stopped breathing, and we just managed to get her nebuliser on in time to get oxygen in to her to try and open her airways. I was very worried about her because she had a similar panic attack in recent weeks at home where she had completely stopped breathing - and only managed to pull out of that life and death situation with the help of her electronic nebuliser at the very last minute. When I finally pieced together what had happened, I was angry. After I settled her down, I went down to the Elemis centre to have this out with them. This was meant to be our happy 30th Wedding Anniversary - and it was now ruined by P&O’s Elemis Wellness selling routine. She never recovered from this episode during the trip, and I struggled to even get her to leave the room after that. I went down and confronted the People at Elemis to ask them what the hell they did to my wife! She came out of the session 10 times worse than when she went in! A free 150 massage voucher had now turned into $830 of other things she never originally wanted. I reminded the doctor and manager on several occasions that my wife has a mental health issue - extreme anxiety problems, and related low lung function problems - she is prone to dangerous panic attacks - that can become medical emergencies. While they were very apologetic - they failed to see that they had totally misread this persons situation - and instead of the feigned caring act that they displayed throughout this whole episode - they pushed her to the brink , by trying to sell as much as possible at every opportunity to a vulnerable person with mental issues. A person who doesnt have the will power to say no when she needs to. If she had of taken the additional facial session (nearly $1000 ) , and the other bag of cream products that the massage therapist was pushing - then we could have been facing a total bill of $2190 (and rising) . That’s almost double the entire cost of the Cruise tickets! After I finished telling them that this was totally unacceptable, and they had ruined our Wedding Anniversary - and my wife was almost suicidal - after a so called relaxing spa session where she came out worse than when she came in - it was also clear that the whole Wellness thing that they sold her - did not work for her condition - and I wanted to know what they were going to do about it. The manager at Reception then said that as a Manager she was authorised to and would refund us the amounts for the second day session to come - and that we basically wouldn’t be charged for the first acupuncture session which clearly didn’t work. The massage didn’t work either as she still had chronic neck pains that night. So that would have taken approx $300 dollars back off the bill, bringing it back to the $598 approx that I originally agreed to. She told me that the final session on the second day would be free of charge by way of an apology. My wife relunctantly agreed to come back the next day for the final ‘totally free’ treatment session - thinking that it would actually be totally free. It wasn’t. The second day treatment was even changed – to substitute a totally different (Reflexology) – 10 minute treatment. It seemed like they couldn’t wait to get this uncomfortable issue behind them – and rushed this half hour session (acupuncture , reflexology) through to try and complete their obligations. The whole process was vague, with charges being not transparent at all , and the pricing and description of the services to be provided were confusing and misleading. The rest of the Cruise was not enjoyable - she just couldnt escape the mental state that had Elemis put her in, and our entire Wedding Anniverssary was ruined by this P&O nightmare. To make matters worse, on the second day after the end of this Elemis fiasco - I checked our room bill and found that the $830 (approx) Elemis charges were unaltered - we had not been discounted as promised. I rang the Spa, spoke to the manager again - and alerted her to this, and she said she would fix it right away. By the time we disembarked the next day - the bill had still not been rectified as promised, however a small amount was refunded the next day. On a positive note, Dinner at Luke Mangin's Salt Grill Restaurant was excellent, and that experience is recommended.However elsewhere we did experience some rude bar service on the top deck, with a couple of bar staff members in particular being very unfriendly, and reprimanding my wife for briefly placing 1 basket of chips on the bar while waiting for service.She has another anxiety attack over that issue and I had to take her back to the cabin where she stayed for the rest of the afternoon. Room service was also ordinary - we ordered Soup of the Day - advised as Pumpkin - but turned out to be some inedible cauliflower swill that resembled and tasted like dishwater. Sent it back. This is our formal complaint to P&O, and we are now about to also log our whole experience on other review sites including Reviews.com - to warn others about this situation. This was easily the worst holiday experience of our life. We left the boat more stressed than when we boarded. My wife was stressed to the point that she felt suicidal - and this is no joke P&O. When you have so called health professionals on board that fail to acknowledge the risks involved in financially pressuring people with debilitating anxiety and mental health issues -after being advised of these facts , several times – then I question their real professional objectives . When these health professionals then instead proceed with a hard sell routine in pursuit of profits above the real needs of the patient - then I fail to see the ‘Wellness’ part of any of this. My wife is not well, and Elemis made her feel 10 times worse. Thanks P&O for a 30 year wedding anniversary that we will never forget – for all the wrong reasons. Read Less
Sail Date December 2019
We chose this cruise because it was short and served as a ‘taster’ for first time cruising experience. I felt the welcome and wait staff was excellent, as was the overall organisation of the boarding, activities and disembarkment. ... Read More
We chose this cruise because it was short and served as a ‘taster’ for first time cruising experience. I felt the welcome and wait staff was excellent, as was the overall organisation of the boarding, activities and disembarkment. To my taste, some of the food especially the dishes containing meat products, in The Watermark restaurant, as well as The Pantry counter style foods (both inclusive in the price) was way too salty. Asides from that, there was good variety if you’re not too picky or have food intolerances. Otherwise, could prove limiting. The basic cabins were adequate, however toilets became smelly. Bunks mattresses on the uncomfortable side. Suites are more comfy and suitably spacious, as would be expected. We loved the Oasis Deck which was an adults only retreat with bar and 2 spas but on the downside, the water was uncomfortably warm, and lacking adequate shade from the hot sun. Even a cool outdoor shower would have been better. The pool (and spa) deck was spacious but again, lacked shelter from the sun for the number of sun lounges and could definitely have benefited from an AO pool/s. The only smallish pool was always used by children and I felt, was rather uninviting. It would have been lovely to go for a swim or even refresh in cool water but other than in the shower, that wasn’t to happen. There was an outside shower on the pool deck. The shows, musical entertainment, bands and bars and activities were varied to suit a range of tastes and generally of quality. Something for everyone! Read Less
Sail Date December 2019
This was our first cruise ever. We decided to take the plunge, so to speak, and try a short 3 night getaway as a sampler. Our first impressions were quite good. We were happy with our cabin (mini suite) and the service, once we entered the ... Read More
This was our first cruise ever. We decided to take the plunge, so to speak, and try a short 3 night getaway as a sampler. Our first impressions were quite good. We were happy with our cabin (mini suite) and the service, once we entered the ship, was good however, we felt that a few simple things could have been done differently which would have made a big difference. The spa's at the Oasis deck were heated. We noticed that everyone that went to hop in, commented on this as it was a hot 27degree day (hotter in the sun). One gentleman said that he felt like a lobster being put into a pot to cook. Needless to say, most hopped straight out. We were hot and couldn't cool down in cool water. We found the main pool, too small and always full of children so a second adults only cool down zone would be fabulous. Even an outdoor shower in that zone would help. Australian ships should be equipped for Australian summers. More shade would be fab too. Food was quite nice but we found it way too salty. More healthy/gluten free options would be welcomed also as I am on a gluten restricted diet and struggled for variety. Photos taken by team were great but way too expensive. I suggest giving one complimentary photo to higher package paying guests and offering cheaper package deals for photos. More would buy. Theme nights were great! So much fun. Common areas and bars were beautiful and disembarkation went smoothly. Good overall but if I can't get wet, looking at the gorgeous ocean view is just torture. Thank you for hosting us. Read Less
Sail Date December 2019
Our family of 4 had a 5 nights cruise to Tasmania. Both the embarkation and disembarkation were quite smooth. The public area of the ship is nice, but the cabin shows its age. We had a inside cabin. This was the first time for me to be in ... Read More
Our family of 4 had a 5 nights cruise to Tasmania. Both the embarkation and disembarkation were quite smooth. The public area of the ship is nice, but the cabin shows its age. We had a inside cabin. This was the first time for me to be in an inside cabin, so can't compare with other ships, but to me it is really small and there was no room to store our suitcases. I enjoyed the food at Angelo, other restarunts are okay, not fantastic. Especially the food at the Waterfront was disappointing. Our last dinner on the cruise I ordered a salmon dish. It was dry, overcooked and tasted like cardboard. The Pantry had a good variety of food, but not good quality. My kids really enjoyed the food there though. Entertainment and activities on the ship was good. My teenage daughter really enjoyed the shows at night and my 9 year old son enjoyed the waterslide and the pool. My husband and i went to the Love Riot show. We paid for a VIP ticket which included a 5 course dinner at the Waterfront before the show. We booked because we heard it was good, however I was disappointed. The 5 course dinner looked and sounded fancy, but the flavour was disappointing. The show iself was okay, but not worth the money. It's not any better than the free show you can get on the ship. The cruise director was very good. Other staff are a mix. Our cabin steward was very lovely. The lady who served us in the Dragon Lady was very nice, but some other the staff in the restaurants looked like they didn't want to be there. We curtainly didn't feel as welcome as we did on other cruises in some of the restaurants. We enjoyed the our shore excursion at Port Arthur and the tenering process was good, but it was possible because we booked the excursion with the ship. Read Less
Sail Date December 2019
We chose this as a 3 day Xmas cruise with friends and due to that we had a great time. A great time that had little to do with the ship and the facilities. Toilet blocked as we left the ship and the poor room steward had to clean ... Read More
We chose this as a 3 day Xmas cruise with friends and due to that we had a great time. A great time that had little to do with the ship and the facilities. Toilet blocked as we left the ship and the poor room steward had to clean up.....continuous noises from the toilet all the time in the cabin over the 3 days until it gave up. The staff are excellent and always had a smile ( God knows why), the ship is old dirty and rusty. Couldn't see out of the cabin window clearly and it hadn't been cleaned in quite a while. The "bathroom" was about the size of our shower and toilet at home. I went out into the cabin to dry myself and my wife had to wait for me to pass by before she could get into the bathroom. Struggled to find a seat in any bar for pre dinner drinks over the three days. The pool is a joke, couldn't get near it and those that did commented that it was 6 foot all the way through...no standing room at all. The running/walking track on the top deck goes right past the designated smokers area....nice design touch !! On the upside we found the food was good in The Pantry and reasonable in The Waterfront where the meals that came out didn't represent the description on the menu very well but were OK. Except for one steak that I had which was excellent ! Probably never do a P & O cruise again but life is full of learning curves. Read Less
Sail Date December 2019
This was my first Cruise so I can not fairly compare this to any other cruise and the thought of wasting money to sit on a ship when I could be at home working did not impress me. But from the minute I stepped on board i was amazed the ... Read More
This was my first Cruise so I can not fairly compare this to any other cruise and the thought of wasting money to sit on a ship when I could be at home working did not impress me. But from the minute I stepped on board i was amazed the atmosphere was great the polite tolerant and friendly service was fantastic and I was made to feel welcome from the minute I boarded, There were some staff that obviously had been on the ship for to long and needed a break but as the cruise continued even they relaxed back down again. Have you ever stepped into an elevator and as the doors close the cone of silence comes down and no one speaks a word, Well not on the pacific Dawn the elevator the decks and even the restaurants are a buzz with excited and happy passengers all keen to meet greet and share their love of this cruise. The cruise was a pleasure and I have been completely converted and I will be going on as many cruises as I can now to make up for all the years I stayed at home. Now I have a special compliment I would like to give out, and that is to the staff of the Salt Grill. If you ever get the pleasure of attending the Pacific Dawn do your self a flavor favor I had given up on food I use to eat because I love the taste of food but had lost that many years ago food had become bland and boring, But The Salt Grill on the Pacific Dawn was and is amazing not only did my taste bud come a live again but the staff were fantastic from the first greeting to the final good bye we ended up eating there every night and were never disappointed. The food was great but the Staff make the whole experience one to remember I can not applaud the staff at the Salt Grill enough and you really need to go there and experience these fantastic people to fully understand just how great theses people are you can tell they love their jobs, customers and are determined to give you the very best dining experience possible. Anyone who has read any i my reviews before would know criticism comes easy for me so to rave so positively about this restaurant and their incredible staff is a rarity Thank you Salt grill for a fantastic experience.. Read Less
Sail Date December 2019
Chose this ship as going to PNG with friends. Most staff were very friendly and helpful however difficult to understand at times - especially announcements from the bridge. Food was very average - some dishes inedible. Bland. The scrambled ... Read More
Chose this ship as going to PNG with friends. Most staff were very friendly and helpful however difficult to understand at times - especially announcements from the bridge. Food was very average - some dishes inedible. Bland. The scrambled eggs were like slop. Fruit had bad spots. If you wanted better quality food you had to pay. Salt Grill restaurant was outstanding but had to pay. Breakfast at Waterfront is free and was better than pantry. Internet was overpriced. Originally advertised at $99 but when we boarded was $129. Average intermittent internet service even with premium package. App on board was clunky to use. Even though ship had obviously been refurbished in areas, furniture was impractical and obviously was done on the cheap. A lot of seats too low - especially in dining area. Adult only pool lounges uncomfortable and not adjustable. Seats in spa area near gym at a ridiculous angle. Would not go on this ship again. Just a means to reach the final destination. Have to say the coffee was the best part of the cruise. And some of the shows were very good. Read Less
Sail Date December 2019
December 2019 cruise to PNG. Something different to see and well impressed. Be prepared for some negatives on the Aria. No chance of sleeping in as each day from 7.30 am an over enthusiastic crewman/ fitter excels in bashing ship metal ... Read More
December 2019 cruise to PNG. Something different to see and well impressed. Be prepared for some negatives on the Aria. No chance of sleeping in as each day from 7.30 am an over enthusiastic crewman/ fitter excels in bashing ship metal with a mallet then spending ages grinding off bits with an angle grinder somewhere around deck 4 or 5 midships. Food generally good but suggest giving Angelos a miss. Cold unpalatable mains, miniscule entres and regrettably surly serving staff. Whereas, the Dragon Lady Asian Fusion is a must. Excellent food and most pleasant staff. Wanted to eat in Waterfront restaurant one night, had to book, head waiter said sorry fully booked out for next two nights. Went to leave when he suddenly offered table for 5pm, said no thanks as too early. Again went to leave when he suddenly said "I can give you a table that night at 7.30pm",( notice I kept my hand in my pocket the whole time). What is his game. Anyway, came to dinner at 7.30pm many people who had not booked were standing around waiting to get in (no tables?). The entire time during our meal around 90 minutes we were surrounded by numerous empty tables. Tip: Expect the worst and you won't be disappointed. Read Less
Sail Date December 2019
Our group of friends found a good deal for a cruise and not many of us had been on one before so we took a shot at it. We found the rooms to be quite small but very clean and comfortable. Everything looked great at the start - the ship was ... Read More
Our group of friends found a good deal for a cruise and not many of us had been on one before so we took a shot at it. We found the rooms to be quite small but very clean and comfortable. Everything looked great at the start - the ship was pretty, seemed to be well kept/maintained, there seemed to be a large selection of food and activities. I'll start with the pros: The cruise offered free shows and entertainment every night. These were absolutely fantastic - singing, dancing, comedy - the production value was great and I thoroughly enjoyed all of them. The entertainers are incredibly talented and the sets and music were beautiful and I highly recommend going to see every show. Apart from the set shows, the live music in the different lounges/public areas was nice. A lot of the activities we were interested in had to be paid for so we didn't do those, except for one show "Love Riot" which was decent. The service on the cruise is stellar - our room stewardess was incredibly kind and helpful, as were all the waiters/waitresses and servers at the restaurants and "the Pantry". They seemed incredibly hard working and underpaid, and were the friendliest people I encountered on the cruise. The ship itself looked nice. As previously mentioned it was clean, well-kept and maintained. Pleasing enough to look at and comfortable enough to hang out in with friends. The rooms were clean, the beds were comfortable and room service was lovely. There are two waterslides on the cruise that were also quite fun. Didn't have to wait long to use them and they were a good length. We visited Moreton island and booked a Snorkelling Tour which was incredible. Definitely recommend that and keen to go snorkelling again. Very quick and easy to replace your cruise card if you lose it. Visit reception, tell them your room number and name, and they print a new one within the minute. Surprisingly no fee either. The cons: Where to begin? Each of us purchased an additional $30 package that led us to believe we would EACH get $50 of on-board credit to spend on the cruise how we liked. That was a lie. We received "$50 of cabin credit". With 2-4 of us in a room, we collectively spent an extra $420 to only receive $200 of "on board" credit. Absolutely ripped off. We spoke to reception about it multiple times to see if it was a mix up, only to be turned away and once even told "the system is down". Fees everywhere, some of them very sneaky and hidden. Large bottles of water in our room which were not free, bathrobe and slippers which were not free, everyone was automatically charged a "$1 donation" which we were not told about (only found out once we checked our accounts). The food is terrible. The main food area (The Pantry) is a cafeteria-style buffet which looked great upon first impression with a wide variety of food. Everything is set up in different sections of cuisine and set out very nicely. That's where the good impressions end though - most of the food was dry, bland and flavourless. Each night we visited a restaurant that required a reservation (The Waterfront, Dragon Lady and Angelo's) and most of the food was disappointing save for a few dishes. Despite the terrible food at The Pantry, we had some hopes for the restaurants only to be disappointed each night. The Waterfront was the best of the three - particularly the "casserole" dish entree which was really good. All the best food on the cruise had to be paid for separately - our group regularly visited Luke's for burgers and fries, and the pizzeria. Not much to do at night and strange rules. Granted, there are parties almost every night however I am not a big party person and prefer quiet nights. Attempted to play ping-pong on the first night only to be told that the ping-pong tables "close at 5pm" (??????). It's not even dark by 5pm - an Australian sunset in December is at 8pm. Pools also close early so no chance for a night swim. On the last night, three friends and I found a quiet area to sit down and talk, only to be told to move to the main outdoor deck. This is more a stab at the other cruise passengers than the cruise itself, but the people there were very loud and rowdy, smoked so much (I was coughing the entire time) and even destroying property - I witnessed people punching down and kicking signs with no consequence. We felt insulted to be told off for talking in a quiet space and then witnessing this idiotic behaviour without a peep from the crew, and eventually decided to retire to a cabin. There is very little mobile reception/service on the cruise (you could buy wifi packages that were pricey). The ship had it's own free wifi where you could access a website to talk with other people on the cruise. This was a nice feature to include however the website design is terrible. Incredibly slow and clunky, I couldn't even read all of my messages because I had so much trouble scrolling up conversations. Terrible UI and design. I'll end the review here. I had a decent time because of the people I was with and the pros I mentioned, however I will not be recommending this cruise to anyone. The cons heavily outweigh the pros and I have a sour taste in my mouth from this experience. I guess that's what you get on a "cheap" cruise. At least I got some cute photos. Read Less
Sail Date December 2019
My husband and I absolutely loved this ship. There were lots of entertainment and there was always something to do. If you are not into their activities, then you can spend your time eating at their amazing restaurants. The Pantry has ... Read More
My husband and I absolutely loved this ship. There were lots of entertainment and there was always something to do. If you are not into their activities, then you can spend your time eating at their amazing restaurants. The Pantry has plenty of options but the food in D Angelos and Dragon Lady and Waterfront are superb. 400 Gradi has awesome pizza and meats and cheeses but you need to pay. However, the quality of their food is as best as the top restaurants in the Sydney CBD yet at half the price. D Angelos and Dragon Lady were included in the fare but were just as good too as any 5 star rated restaurant. The staff were all lovely and we throughly enjoyed their classes. All of their staff were helpful and knowledgeable and always looked happy to see you. Drinks are also reasonably priced. We didn't get to swim in the pools though and do the waterslides but they looked enjoyable as there were quite a lot of people. But it is alright as we got to swim a lot during the shore tour. Our cabin was very functional. Although it was a bit small compared to a hotel room it was in no way less in quality. Their airconditioning worked well and they had plenty of space and drawers to put all your stuff in. Their shower area even had more racks than most hotels we have stayed in which was amazing. Our room steward was very caring and was always happy to help and kept our room clean. We enjoyed the cruise so much we booked another. Would highly recommend P&O Explorer. Read Less
Sail Date December 2019
When we booked with Flight Centre Werribee we asked for oceanview cabin and we also said that we were going for our honeymoon the lady through Flight Centre said that she will tell P&O it was our honeymoon and see if we could have an ... Read More
When we booked with Flight Centre Werribee we asked for oceanview cabin and we also said that we were going for our honeymoon the lady through Flight Centre said that she will tell P&O it was our honeymoon and see if we could have an upgrade and when we went in to get our tickets she said all was good and we got our upgrade as we boarded the Pacific Dawn and went to our cabin we were in the middle of the ship with two single beds in a quad room so our honeymoon didn't get off to a good start as we were very disappointed in the room we got .Not only we had to wait for them to re fix the cabin we were right across from the Turtle Cove kids club that was very noisy you could hear them through the walls there was a missed communication from Flight Centre P&O because we already boarded they couldn't do anything about it will very disappointed not a very good way to start our honeymoon. Other than the cabin service weird head from Shell on bones restaurant was outstanding and staff in there also very friendly. We went on to have a very good cruise besides the cabin we had funny moments and memories at the last I like time. Read Less
Sail Date November 2019
Me and the wife chose this cruise because the ship sailed from brisbane and we took our kids with us so it worked for us to sail on aria. As my review title stated good that p and o are getting rid of this ship in the next year or so its ... Read More
Me and the wife chose this cruise because the ship sailed from brisbane and we took our kids with us so it worked for us to sail on aria. As my review title stated good that p and o are getting rid of this ship in the next year or so its old and in need off a massive makeover rust everywhere on the ship the entire cruise maintenance was getting done cutting rust off the ship and repainting which left a toxic smell in our cabin for most of the cruise. There is not alot to do on the ship so if your someone that likes to always be doing something you will get bored very quickly. To the positives crew was very polite and helpful our room stewart's yuyus and budi were great and to len and freddie in the restaurant areas where fantastic great with my to little children always happy to see us. Food on board was better than i thought it was going to be the restaurants which were complementary were really good. Boarding and disembarking the ship was brilliant very will organised and a easy process. I would not book another cruise on this ship though but i would book another cruise with p and o this was our first cruise with p and o. i hope this review is helpful to someone Read Less
Sail Date November 2019
We have sailed 2X with Pacific Aria and now did our second trip with the Dawn due to the kids section as we took our son and his family with us which made it their 1st cruise and our 4th cruise. Needless to say the kids play area was too ... Read More
We have sailed 2X with Pacific Aria and now did our second trip with the Dawn due to the kids section as we took our son and his family with us which made it their 1st cruise and our 4th cruise. Needless to say the kids play area was too cold for the kids so there were hardly any kids in there, the main pool was very dangerous as it just went down so he couldn't swim in there as hot tubs just too hot but you could have up to 12 kids in it at anytime.There was hardly any entertainment for the little kids. They only had 2 waiters on top so you had dirty plates and glasses sitting there for hours, no waiters to come and take your drink orders unlike the 1st time. The Aria was on top of their game on that one at all time. Plus the Aria has 3 free restaurants as to only 1 on the Dawn. The Aria Pantry also had more selection as oppose to the Dawn pantry. The waterfront restaurant, I will give our waiter Khaled for table 4 10 out of 10 as not only was he entertaining with my grandson, but alway very polite and helpful. The whole ship could have done with more of him. The entertainment fell down badly. I would rate 2 out of 10.Not good at all. I bought some inch of gold jewellery and when I got home, found that I was given a dodgy clasp that didn't open or close.Won't make that mistake again. The staff although tried to be happy, you could see they were very tired which was sad to see. Needless to say my son and family will never cruise again and we will never cruise the Dawn again. If I could get my money back I would as I paid for all 5 of us. We like to go every 6 month so it will be the Aria until the new port is open with more ships on offer. Read Less
Sail Date November 2019
The crew we met complained about working long hours and receiving poor pay in return. The entertainment was rubbish with the singers obviously miming and the theatre was very cold. We were in cabin 11195 but couldn’t use the ... Read More
The crew we met complained about working long hours and receiving poor pay in return. The entertainment was rubbish with the singers obviously miming and the theatre was very cold. We were in cabin 11195 but couldn’t use the miniscule balcony as there was water leaking from the water slide above. The furniture on the balcony was filthy and paint was splashed over it and the glass doors. Our safe didn’t work from arrival and took over 48 hours to replace it, which meant we had to keep valuables and passports with us at all times. The extractor in the shower was very rusty, and the bathroom constantly smelt of stale urine although it looked quite clean. There is extensive corrosion on the boat with holes you could put your hand thro, l have no idea how structurally safe it really is. The food was average, however it was basically impossible to get a table with travelling companions and then go to get food from a variety of serving points and sit down and eat together. Many of the windows are either very dirty or going opaque with old age so seeing the views is obscured. The swimming pool is a joke so didn’t even bother trying it. The boat is well past it’s best and should be cut up for scrap, giving it 2 stars is being generous Read Less
Sail Date November 2019
IN THIS REVIEW: Kids Club, Dining, On Board Credit, Pools, Comedy Shows, Shopping, Cabins, Service. Being that it was our first time doing a cruise, we decided to do a weekend cruise for a feel. What better way to do it than a comedy ... Read More
IN THIS REVIEW: Kids Club, Dining, On Board Credit, Pools, Comedy Shows, Shopping, Cabins, Service. Being that it was our first time doing a cruise, we decided to do a weekend cruise for a feel. What better way to do it than a comedy cruise which also advertised that it is kid friendly and suitable... It is not kid friendly unfortunately. Yes they have an on board kids club and the Edge Adventures but it is very poorly set out. The adults flocked the Edge Adventures and the kids club centred around kids being in a designated room for most of their time within the club surrounded by electronics (times: 9am-12pm & 2pm-6pm & 7pm-1am > between 9am-10pm children are free to sign themselves out and roam the ship unsupervised - which is fine for the teenagers but not OK for the younger kids). What makes this even more worrying is that the older kids clubs are directly below the casino (with only a set of stairs dividing them) and next to the on board nightclub. The comedy shows are repeated daily so there isn't anything new. There are two outdoor pools, rather small ones at that, which are ice cold at all times (heating the pools would be the smart thing to do) two small hot tubs and two small pool showers. There is a designated smoking area near the pools which is, surprise surprise, next to the little kids club (aged up to 7 years i think - not sure as my 10 year old was in the older kids, not teenagers, kids club). The food is delicious and as an added bonus is completely HALAL - obvious exception of the bacon, however, it is a real shame that all the restaurants and eateries close at 9pm. Room service is from 10am-11pm but the selection is limited. It would be smart to take cash or your savings card on board - they have an ATM - to load your cruise card with on board credit. DO NOT pre-load your cruise card online before the cruise because if you don't use all the credit you won't get a refund of whats left but if you load it on the ship then what you don't use gets refunded to you in cash at the reception. We found that $100 each for on board credit was perfect (this is not including shopping expenses just alcoholic drinks and dining that isn't inclusive of your fare). First thing to do when you board the ship is to make your reservations at any of the restaurants because they fill up FAST! The seafood restaurant is absolutely divine but it does come at a cost. Shopping is limited but don't rush on the first day or the second day, wait till the day before your cruise is over because that's when they have fantastic sales and when they bring out new items! We had an Ocean view cabin and two balcony suites. The ocen view was larger than the balcony suites but the bathrooms were the same. Let me tell you this, the bathroom is NOT made for tall people or larger people. It is very confined - functional - but confined. What was worrying was the security camera outside our ocean view window facing into our cabin... The lifts are painfully slow and they have six of them for the passengers. Our designated steward for our cabin was outstanding! All other staff on board were fantastic but we found that on our final day/night on board the staff - specifically within the hospitality area - didn't give much of a damn in listening or serving us the way they did the previous days, to the point where one staff verbally abused my son and my sister over a mocktail which he was adamant about being an alcoholic drink. When told to leave the whole issue and we move on he continued to severely bad mouth my son and sister to other staff - who stayed silent - and in ear shot of other passengers. All in all, this cruise is great for adults who love to drink and party and laze around in minimal attire and speak freely with every second word being a profanity. Book a family specific cruise if you want to take your kids, of any age, with you. Read Less
Sail Date November 2019
I chose this cruise primarily because it was going to Papua New Guinea (PNG). It was a destination I always wanted to go to and this cruise certainly didn't disappoint. Before I start on my own review, I like others take a read of ... Read More
I chose this cruise primarily because it was going to Papua New Guinea (PNG). It was a destination I always wanted to go to and this cruise certainly didn't disappoint. Before I start on my own review, I like others take a read of the other reviews to see what others had to say. I noticed that for some a single negative experience would go onto colour their view of the entire cruise. There were others that were just rants making you wonder about their mental well-being. These sort of reviews are just not helpful. Whether it's this site or elsewhere, I usually skip over these. Embarkation/Disembarkation. It took about 15 minutes to get on the ship. Possibly the fastest I've experienced. It took around 45 minutes to get off. The hold up was in customs. The Ship. It's an old ship. There's evidence of rust and overall wear and tear. Having said that, the ship was kept clean and the public areas were in good order and visually appealing. The Cabin. We booked a suite. At around 54 Sq Metres, it's twice the size of a normal balcony room and easily bigger than most suites found on other ships - go check. We were delighted. Dining. I rather liked the booking system for Angelos, Waterfront and Dragon Lady. The restaurants were perfectly okay. Service was great. I particularly liked the Pantry. A few reasons: 1) The staff served you. Far more hygienic with less blatant food wastage. All cruise ships should follow suit. 2) The design was kind of funky without that canteen kind of feel. 3) Food was often cooked in front of you. For example, the fried/grilled fish and chips. Had poached eggs too. Entertainment and Activities. I have to hand it to P&O. They worked hard on this and quite surprised how good it was. The Highly Strung Rock and Roll Orchestra were just amazing. Blew me away. Wasn't expecting it. They also had a guitarist from PNG, Isaiah Monah. He was X-factor material. All other shows and bands were all good. Service. The staff smiled and quite cheerful. So important. I thought they worked hard. Ports and Shore Excursions. Here in Australia we should feel lucky to have such great destinations. PNG was just brilliant. Conflict Islands, for example, is the kind of coral atoll people dream about - turquoise water, white sand, beautiful coral. These places still exist. I just hope they are kept in their pristine state and not destroyed through excessive tourism. Would I go again? The answer is Yes. PNG is a great destination and the ship was perfectly okay. The staff worked hard. It was much appreciated. Would prefer a longer cruise around PNG. Negatives: - The windows in the public areas should have been washed to get rid of the salt building up. - The pizzas in the Grill were below par. It's a cruise ship with mass appeal, attracting people from all walks of life, and with a price point to match. Don't expect a Cunard, Silversea or Disney type experience. Keep this in mind and people will have a good time. Read Less
Sail Date November 2019
My partner booked this cruise as a gift. He booked a mini suite (with a balcony) and included the premium drinks package. The ship is old, tired and dirty. Completely inadequate for 2000 people to be able to spend time in the main deck. ... Read More
My partner booked this cruise as a gift. He booked a mini suite (with a balcony) and included the premium drinks package. The ship is old, tired and dirty. Completely inadequate for 2000 people to be able to spend time in the main deck. The only pool on the ship is tiny and dominated by splashing kids. The person on pool guard did not control this well. Most of the movies were catered to kids. A few people book the small amount of loungers early in the morning (for the full day) with towels and bags and are allowed to get away with it though there is a security presence on the deck. Basically the other 1900 odd people have nowhere to relax or sunbath. People would sleep on a three seater lounger all day long while most of the guests were hunting for a spot just to get out of the sun. The cocktails cost $13-17 and taste extremely watered down which I believe is illegal. When a drink is returned, the bar staff hastily exchange the drink and replace it with the proper strength. Returning each drink get tedious though so you eventually drank these heavily diluted drinks. You are not allowed to take your own water on board however a bottle of water costs $3.00. What a rip off. The entertainment was good. The bands were able to cater to a variety of audiences. We really appreciated having our own balcony as the noisy kids and loud movies sometimes became too much. We were able to retreat to our quiet balcony to suntan. The food was average. Recycling of food from one meal to the next was often obvious as they did not try too hard to change it. If you went to the formal restaurant (Waterfront restaurant) the portion sizes were ridiculously tiny. I sent a duck pasta starter dish back because it had three scraggly bits of duck strips (much smaller than a stir fry strip of meat) The coffee is the worst you may ever taste. We purchased coffee bags at a port as the machine coffee in the dinning room was undrinkable. You need to pay $5.00 for a barista coffee and this cannot be charged within the drinks package though you get 14 drinks a day which you seldom finish. The hospitality and cleaning staff were excellent. Friendly, always happy to accommodate. The staff who cleaned our rooms acted like our hosts on the ship and were always happy to assist in anyway. The advantage of the suite and mini suite reservations are priority embarkation and disembarkation at ports which was lovely. We are unlikely to ever do a P&O cruise again Read Less
Sail Date November 2019
Long enough to experience cruises to ensure we'd enjoy them. The cleaning and catering crew worked tirelessly to ensure we had clean cabins and good food. Cruise crew did great job in organising on-board activities, tours were ... Read More
Long enough to experience cruises to ensure we'd enjoy them. The cleaning and catering crew worked tirelessly to ensure we had clean cabins and good food. Cruise crew did great job in organising on-board activities, tours were organised efficiently though some of the tenders used were not suitable to the level of mobility of some of the paxs. Watching paxs using walkers to board a vessel through a hatch was quite concerning for their safety. Also made disembarking a very slow process as those with mobility problems tried to exit for the mobile paxs, should have been staggered to allow more fluid disembarkation. My real disappointments of the cruise was the way I witnessed some of the officers taking to the junior crew. In particular one blond officer who publicly delivered what can only be classed as a tirade of verbal abuse at a staff member who was marshalling paxs for tours. It was not a good look. The other area was the lack of skill and expertise of the officers screening boarding paxs after shore tours. They were inefficient and generally rude, I've never experienced such behaviour with screening before. More training required in this area. Read Less
Sail Date November 2019
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