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Sail Date: December 2017
We chose this cruise because we had sailed on Oceania in the past and liked it and we liked the itinerary. This was the worst cruise we have ever been on. First of all the ships cabins need to be gutted. We were in a Penthouse suite and ... Read More
We chose this cruise because we had sailed on Oceania in the past and liked it and we liked the itinerary. This was the worst cruise we have ever been on. First of all the ships cabins need to be gutted. We were in a Penthouse suite and the carpet was stained and the sink cracked. My husband was sick for most of the trip because of the mold in the room. While 25 percent of the passengers had some virus he had mold poisoning. The food has gone down the drain - frozen and boring! While the itinerary was good we missed 4 important nature ports 3 because of “weather” and 1 do to mechanical difficulties on the ship. After coming home and doing research we learned that those ports should not be on the itinerary for this time of year because of the nature of weather in Australia OR the ship needs to be equipped with more up to date tenders. The weather wasn’t bad and the private tours we booked on land that involved being on the water in smaller boats then the tenders were surprised at the cancellation because of weather. In one port they had another ship come in and tendered the passengers ashore with no issue. We also had 2 ports on Christmas and New Years when every thing is closed so it felt like those ports were missed also. That was a abomination considering a little better planning could have avoided that .It was one issue after another and it looks like Oceania s cutting costs wherever they can. The worst part was the lack of professionalism from customer service. They basically did not acknowledge any of the issue and offered nothing. Read Less
7 Helpful Votes
Sail Date: December 2017
Summary: A most disappointing cruise with Oceania. With essentially 3 missed tender ports, 3 evacuations for medical reasons, mechanical issues with the PA system that forced 1 missed port and one delayed port, What was to be a ... Read More
Summary: A most disappointing cruise with Oceania. With essentially 3 missed tender ports, 3 evacuations for medical reasons, mechanical issues with the PA system that forced 1 missed port and one delayed port, What was to be a moderately port intensive cruise became a transatlantic cruise with a couple of stops in Australia and Indonesia. My DW thought it was a 1* -- I thought it was a 3* = 2* average I must admit that I am not an expert at maritime weather, but Aussie tour guide on this cruise I have talked with stated -- you do not get Esperance, Exmouth and Kangaroo Island during January. I should not have to know this, but I expect Oceania operations to know such matters. Further scheduling Cairns on Christmas and Boxing days was a waste. Scheduling Darwin on New Year’s Day is also a mistake. This was our 13th cruise with Oceania. Second time on Regatta our first cruise was also on her. I must question my Loyalty to Oceania now, especially in view of our expectations for this cruise and how badly we were disappointed. You see a lot of new competition (like Viking) in this market. Embarkation/Disembarkation – was smooth and efficient. We arrive at 10:50 and were on the ship in Terrace by 11;15. Getting off was easy and quick. There was lots of help locating luggage. Ship’s Condition. The R ships are old and the furnishings in our stateroom certainly could use a makeover. Much of the issues are cosmetic but we had mechanical issues too like AC not working, veranda door could not be opened, bathroom that would not lock, low water pressure. All were taken care of in first couple of days, but it is symptomatic of the ship. They really need to makeover the PH showers. These are not safe and never have been. Easy to slip or fall getting in/out of the shower-tub. The service. Very mixed when it was good it was great. When it was bad it was horrible. Early on it was horrible – attribute this to the new and old crew – many got off early in the cruise. Mid cruise to end of cruise it was excellent. The food. Was a fan of O food in past, and this cruise was a disappointment. The food in the Terrace was bland and tasteless. The servers would give you small portions – you had to ask for more or a larger slice. Food temperature was an issue too. Definitely a lack of quality assurance in kitchen. Breads (croissants and baguettes were either the usual great or just poor). Unfortunately, the meal highlights in the Terrace – were the baby roaches running through the fettucine. My DW had to point this out to the “chef” several times before he removed it to the back. The GDR had issue with food temperature and quality. No consistency. Best meals were those from Red Ginger and the Sunday Brunch. The food in Toscana was excellent and consistent and the service was the best of any dining venue. Food in Polo was a big disappointment. Meat was dry and tasteless. I guess dry aged beef – means drain the blood and age the meat so it has no taste. Excursions -- we did a mix of private and Oceania. The Oceania tours were well organized, but expensive. We had a mixed bag of experiences some the best we have done and some just so so. So, to summarize – Itinerary- Poor --too many missed ports. I had been to all of the cities (Adelaide, Bali, Cairns, Brisbane and Melbourne) – we missed all of the small ports except the last one Eden. Embarking/Disembarking – Excellent Stateroom/Ship – Average Service – Average to Excellent (early on it was so-so) Food – Mediocre to Poor – comment – highlight were the roaches in the pasta. So will we be back -- maybe. But we are also booked and looking at Crystal, Viking and Silversea. Read Less
2 Helpful Votes
Sail Date: December 2017
Our trip of a life time - circumnavigating Australia. 1.Advertised as best gourmet dining at sea - not so! Boring watery vegetables, mashed potatoes like soup, tough lobster and meat etc etc 2. One excursion promised 4 things - we ... Read More
Our trip of a life time - circumnavigating Australia. 1.Advertised as best gourmet dining at sea - not so! Boring watery vegetables, mashed potatoes like soup, tough lobster and meat etc etc 2. One excursion promised 4 things - we only experienced one of the 4 and our request for refund was handled very very poorly! 3. Our stateroom was small, tired, chipped and banged up. No actual advantage to paying for the concierge level except perhaps a bottle of champagne( we’re non drinkers) and one Oceania bag for 2 people. No concierge or lounge. 4.the fact that we missed 4 ports was blamed on the weather by the company. We think that Oceania needs to do more research - why were we cruising down the west coast of Australia during cyclon season? The advertising promised that this smaller ship would allow us to see parts of Australia not available to passengers on larger ships. False advertising! Very disappointing, expensive cruise and the company is not listening. There is no response to our requests for refunds, discounts etc - let alone any kind of apology! Read Less
4 Helpful Votes
Sail Date: December 2017
This is not a luxury ship. Old with mildew present onboard. Ship should be retired. It is like a nursing home with poor entertainment and very little activities especially on sea days. We missed 4 ports because of 3 emergency medical ... Read More
This is not a luxury ship. Old with mildew present onboard. Ship should be retired. It is like a nursing home with poor entertainment and very little activities especially on sea days. We missed 4 ports because of 3 emergency medical evacuations. Service is efficient and food is good but not great. We are Elite class Celebrity and will never go on another Oceania cruise. Aqua class cabins on Celebrity and Blu restaurant is superior to Oceania. The excursions desk was helpful and did their best to offer good trips. Visiting Papua New Guinea was a waste of 2 ports .Komodo island was a ripoff. You can see the dragons in Singapore or Taranga zoo in Sydney. If you require a small ship do an Azamara or Silversea itinerary. Oceania is overpriced for the quality of the ship, ports offered and overall experience. Save your money. Our concierge cabin with veranda was tired with very little storage and horrible bathroom with a lousy shower ! Read Less
Sail Date: December 2017
Having taken many cruises a long way from home it was nice to take one close meaning minimal travel. We liked the itinerary as it included a few places where we hadn't been. We missed four of the tender ports due to rough seas which ... Read More
Having taken many cruises a long way from home it was nice to take one close meaning minimal travel. We liked the itinerary as it included a few places where we hadn't been. We missed four of the tender ports due to rough seas which would have been disappointing for those who haven't been there before and came so far but it was unavoidable. We didn't do any of the ship's shore excursions as we found them very expensive. Private tours were much cheaper and able to be modified to suit your preferences and the weather etc. Entertainment was generally very good as they were having to continually change the schedule due to more days at sea etc. Guest entertainers were very good as was the resident team led by Cruise Director Julie. The service was excellent in restaurants and bars. We found that they would run out of our favourite wine some days in some bars and then they would find some the next day or they would have it in another bar/restaurant. They obviously don't have a central system where they can find it in a hurry. We love Oceania and will be travelling with them again in July. Read Less
3 Helpful Votes
Sail Date: December 2017
Although we've cruised a dozen times or more, mostly on Celebrity, we booked a December 17 Oceania sailing over Christmas, mostly for the long (12 night) itinerary. Although the Marina holds 1250 passengers, we kept hearing that our ... Read More
Although we've cruised a dozen times or more, mostly on Celebrity, we booked a December 17 Oceania sailing over Christmas, mostly for the long (12 night) itinerary. Although the Marina holds 1250 passengers, we kept hearing that our sailing carried only 810 passengers, so we certainly received the benefit of excellent passenger:staff ratio!! The food was terrific, and since the ship was not full, we were invited to enjoy each of the four specialty restaurants TWO times. We were particularly impressed that the dinners in the main dining room were equally as tasty, creative and varied as those in the specialty restaurants. Dinner at Red Ginger was my personal favourite, but my husband swooned over both red meat meals at Polo SteakHouse. I liked that I could dress up, or down, and always felt in line with other passengers. An over-riding theme of this trip was rough seas! This was our first experience on a smaller ship, and the 'discomfort' of high rolling seas dampened my enjoyment for about half the cruise. Many nights, the dining rooms were almost entirely empty, and a couple of nights we didn't feel comfortable leaving the cabin. Some of the crew confirmed for me that these were unusually rough seas, but I would pause before booking on a small ship again, as I could definitely feel the rolling waves under my feet. We were also on the 11th floor, which contributed to the motion. My husband and I are not in full agreement about this, but I felt that with a 12 night cruise, the entertainment became repetitive, and I missed the multiple options/venues available on a larger ship. We did not attend any of the big show productions, as there was only one show per night (9:30pm) and that always seemed to conflict with something else going on. The casino tables were very well used, but the slots were usually quiet. The small size of the casino meant lots of repetition there, also. The pool area was great and we spent at least a couple of hours a day relaxing on the comfortable chaises. We liked the gym -- unexpectedly good size for the size of the ship and seldom too busy. We didn't do any shore excursions. The Oceania excursions were too expensive for our budget, and since we'd been to most of the ports, we often stayed onboard and enjoyed the quiet pool deck. Finally, I was surprised and slightly disappointed at the lack of emphasis on the holiday (Christmas) season. Other than a decorated tree, and a 10 minute appearance of Santa on Christmas morning, there was very minimal attention to this being a 'holiday' cruise. So if you were booking a Christmas cruise thinking it would be a good substitution for lavish holiday customs, I think you'd be disappointed. Read Less
Sail Date: December 2017
We took a 12 day Miami-Miami on December 17, 2017 with stops in Guatemala, Mexico, Honduras, Colon (Panama Canal) Costa Rica, Belize, and Key West. First time on Oceania. Ship: Ideal size, 1250 capacity (we had just over 800 on board), ... Read More
We took a 12 day Miami-Miami on December 17, 2017 with stops in Guatemala, Mexico, Honduras, Colon (Panama Canal) Costa Rica, Belize, and Key West. First time on Oceania. Ship: Ideal size, 1250 capacity (we had just over 800 on board), Very tasteful decor throughout; loaded with original art. Very classy. We had rough seas several days, but we did fine. We do 1/2 of a patch behind the ear. They say you can't cut it, but you can. Works fine... just wash your hands well after applying. Room: Out cabin (7086) was very comfortable, roomy enough, with a very nice veranda. Excellent cabin service. They brought ice twice a day, kept our mini fridge full. Limited television options. Internet was generally good but can only use one device at a time. Cuisine: Overall it was excellent. We had most breakfasts in the Terrace Cafe where they have a buffet but also make items to order. Same at lunch. Really nice 180 outdoor eating area at rear of ship. On he specialty restaurants, we weren't as crazy about Red Ginger, but the others were very good. Only in the Main dining room a few times. A cafe called Waves is by the pool and has great smoothies, shakes, malts, sandwiches, etc. Amenities: laundry on every floor ($2 to wash and $2 to dry- buy tickets at desk, detergent provided). Nice gym with floor to ceiling windows. Fancy spa with fancy prices! Barista is small coffee shop above overlooking the pool with wonderful Illy Italian coffees. Ports: Unlike Key West, most of the other ports were basically industrial. Not like river cruises where you often stop in a pleasant little town and can just walk around if you want. The weather was great but not sure I would take this cruise for sightseeing. Excursions: Little French Cay (booked on our own) was excellent as was their private facility for the Belize stop. The Panama Canal tour in Colon and a tour to Mayan ruins were also worth doing. We would have probably skipped all the others (boat rides to try to see wildlife, 3 hour round trip to see not much of an old castle, etc.). Entertainment: Pretty good for a smaller ship. Young and enthusiastic cast did several shows. Big band was Ukrainian and they were really good, House band at night was good for dancing. Very pleasant pianist in Martinis Bar daily. Alcohol: Rule is that you can bring 3 bottles of wine on board. No, they don't go through your bags, so if you want to throw in liquor... well, whatever. They had two-for-one happy hours at 5:30 in three lounges and at 10:30 in the lounge with band. Unless you just want the convenience of it, the drink packages are way too expensive. Accommodations: They did a good job of working with folks who needed assistance, had walkers, wheelchairs, etc. Room next to us was accessible with large entry door, no step up into the bathroom, etc. Currency: On this route, dollars were preferred. Credit cards no problem, except on excursion balances on privately booked tours. Most require cash for the balance or will charge 15% to use a card. Bottom line: Superb ship, with really good food, and excellent service. Maybe pick a different itinerary than this one if you are really into the ports experiences. On their deal choices, we picked cash, which can be used for gratuities at the end. You can often do better by booking your own excursions as they are pricey from Oceania. They offer future booking options on the ship and we purchased two, so that says something about looking ahead with Oceania. Read Less
Sail Date: December 2017
We chose the cruise for the Itinerary and based on Oceania's reputation. Well yes the food exceeded expectations, so much so it was too fancy and by the end of the cruise we were looking for plain and simple. The Entertainment was very, I ... Read More
We chose the cruise for the Itinerary and based on Oceania's reputation. Well yes the food exceeded expectations, so much so it was too fancy and by the end of the cruise we were looking for plain and simple. The Entertainment was very, I mean very poor with old and has been entertainers, a lot of repetitive entertainment and a poor use of the ships own entertainers. Do not cruise Oceania if you want to be entertained you will be disappointed. Shore excursions, we did only do 2 Ships excursions but both lacked content and were vastly over priced. Passengers .. the vast majority of guests were great and this helped to at least make the sea days bearable as although they offer activity's its the same old boring stuff over and over again. Crew .... The Room Stewards, Waiters, Drink staff all worked their butts off and were excellent. The Officers were aloof and did not really mix or respond to the passengers, preferring to mainly look the other way when they walked past. And lastly if you happen to book and get a BEST PRICE Guarantee, don't count on it we found it was not worth the paper it was printed on due to the FINE PRINT. We will most probably not be back, having cruised in excess of 60 times with other much better lines, Goodbye Oceania and Good Riddance. Read Less
Sail Date: December 2017
We chose this cruise rather last minute when we had to abandon plans for a land tour due to a number of reasons. We are so glad we did. This cruise embarked 60 miles from our home making it easy to get to with no prior arrangements. ... Read More
We chose this cruise rather last minute when we had to abandon plans for a land tour due to a number of reasons. We are so glad we did. This cruise embarked 60 miles from our home making it easy to get to with no prior arrangements. And, the itinerary included a couple of destinations that were high on our TO See list. This ship isn't really equipped for or caters to children. So I would not think it would be a good choice for families. The string quartet was excellent and we enjoyed their music before dinner every evening and at afternoon tea when we added that to our busy schedule. The staff on board was attentive, friendly and very approachable. Food quality, selection, preparation and presentation in the Terrance Buffet, Main Dining Room, and in the specialty dining Red Ginger and Toscan Steak House is exceptional and better than on any ship on which we have cruised. The ports were all interesting and most of.our excursions were made through folks on Cruise Critic. The ship tours were disappointing, but we had only a couple of them. They were rushed, had too many people and were held up by folks who were mobility impaired resulting in considerable loss of valuable siteseeing time at the various stops. Also, many of the guests on the ship tours chat endlessly so that it is hard to hear the commentary of the local guides. We avoid ship tours for those reasons. We will sail again on the Sirena or other Oceania ships and look forward to doing so. Read Less
Sail Date: December 2017
We just returned from a 35 day cruise on Oceania's newest ship - Sirena. This is actually one of the old "R" ships which Oceania has 3 of already. Sirena is now the 4th "R" ship. When Oceania took over this ship from ... Read More
We just returned from a 35 day cruise on Oceania's newest ship - Sirena. This is actually one of the old "R" ships which Oceania has 3 of already. Sirena is now the 4th "R" ship. When Oceania took over this ship from Princess, it was in deplorable shape and underwent a massive renovation. Horizons was redone completely opening up the room making it more functional. Princess had added men's and woman's bathrooms which is necessary as the old "R" ships don't have a bathroom on the 10th floor and one has to walk down one flight. The room now is much nicer. I hope they will add bathrooms to the other smaller "R" ships. The Penthouse cabins have been redone. The bathroom which had a small shower and tub, has been upgraded. They took out the tub and shower and made a much larger shower, which is great. We unfortunately were in one of the veranda cabins which doesn't appear to have been updated. But we visited a penthouse and the occupants really enjoyed the changes. Restaurants: The "R" ships have 2 nice restaurants aft on 10 and one Main Dining room on deck 5. Then there is the Terrace café on deck 9 which is a self serve lunch and dinner facility. The change that Oceania made was in the 2 restaurants on deck 10. Oceania's other "R" ships have the Polo Grill and Toscana on 10. Oceania turned these 2 restaurants into one for one of the restaurants on deck10 combining both menus. So we still get our lobster, and steaks, plus some of the great Italian dishes Oceania is famous for. This restaurant is called The Tuscan Grill. To be noted is that not all of the menu items that were in Polo and Toscana are offered. The trade off is the other restaurant on 10 was turned into Oceania's famous "Red Ginger" (which is only on their larger ships) and is absolutely beautiful. RG doesn't exit on the other R ships that Oceania owns. I really like this change because I enjoy RG. Then Oceania added Jacques for lunch in the MDR. This has been fabulous! Of course, now we're fighting the extra pounds we gained with all this wonderful food. The other services on Sirena are the same as all of Oceania's ships' services. The officers and staff are always wonderful. Ports of Call: It's important to research this before you book a cruise. If you enjoy luxury ports where the towns visited are clean and beautiful, don't book a cruise that goes to the Amazon. But if you want to learn about the primitive life along the Amazon and the history of this part of the world, then you will enjoy this cruise. Oceania always comes up with different and interesting ports to visit. Entertainment: I usually enjoy the shows that are put on by the hired entertainers but this cruise we only had 5 such shows for 35 days. The CD, Dottie who is fabulous, asked the 2 top entertainers to come up with a show on their own. This was the best show they played. The other entertainment is usually one person playing an instrument. While these people are usually good, it makes for a boring show in my opinion. I think for longer cruises, some of the main production shows should be repeated. Since they are always held at 9:30 sometimes people are not finished dinner yet, or are too tired to attend. This would give options. This cruise took place over the holidays, and it was the first time we've ever been away for the holidays. The ship was beautifully decorated and we enjoyed the festivities that Oceania created. We were also given a nice gift from Oceania. In close, I understand that Oceania put a lot of money into renovations of Sirena, but it seems to be a work in progress with a lot to still be done. I enjoyed the different feel of Sirena. I also enjoy cruising on their larger ships. Sirena adds a variety to the fleet with the changes Oceania has made. Read Less
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