1. Home
  2. Cruise Lines
  3. Norwegian Cruise Line
  4. Norwegian Cruise Line Cruise Reviews
Cruise Ratings
10,521
7,402
4,828
2,749
1,562
2 Helpful Votes
Sail Date: February 2018
This was my first cruise and the price was more than right! The cabin was better than I expected. The storage is actually really good. The layout is odd with no door between sleeping area and the bathroom. Beds were super comfortable. ... Read More
This was my first cruise and the price was more than right! The cabin was better than I expected. The storage is actually really good. The layout is odd with no door between sleeping area and the bathroom. Beds were super comfortable. The food was just ok. The best thing was the lava cake!! If you are looking for activities on the ship that are indoors, this isn't the ship for you. The excursions and the private island were great! Highly recommend booking the excursions through NCL. The pool situation is really awkward. No large pool and no infinity pool. There is a lap pool and a small pool on the main deck. The adult pool is really small, too. The entertainment is average. We had an amazing waiter at the pool, Minnin! Our room steward was Guido and he was outstanding, too. I highly recommend the Ice Bar, too. What a great experience. Read Less
Sail Date: February 2018
The entertainment onboard the Epic is the BEST at sea!! Production shows, musician, and variety of entertainment are all amazing!!! The staff is also wonderful... very attentive, helpful and friendly. The ship's layout is very poor. ... Read More
The entertainment onboard the Epic is the BEST at sea!! Production shows, musician, and variety of entertainment are all amazing!!! The staff is also wonderful... very attentive, helpful and friendly. The ship's layout is very poor. There is no mid-ship elevator... and either end elevator is missing at least one floor, meaning you frequently have to walk from one end of the ship to the other to take the elevator to your destination. For anyone with any difficulty walking the 1000+ feet length of the ship (as is the case with my mom), this ship is VERY difficult to navigate. Embarkment: Port Canaveral doesn't have any wheelchairs available until you've already gone through security (read: long line standing and waiting), and walked the length of the entire terminal and gone through your registration process... THEN you can get a wheelchair to board. Food: The only specialty restaurant we dinned at was Shanghai's... the service was great, the food was marginal at best. The buffet was loud, crowded, and food was average to poor. BUT... we ate MANY means in The Manhattan Club and O'Sheenahan's. Service in both of these restaurants was great and the food in Manhattan Club was spectacular!!! Plus they have live music, a dance floor and avery quiet/upscale atmosphere. Taste serves the exact same menu as Manhattan club, but is less formal. Taste is also much louder and we didn't enjoy it as much. The outdoor dinning was impossible to enjoy because there was always so much wind up there. One morning we ate there, and the wind blew the coffee out of the cup!!! Breakfast ANYWHERE on the ship is marginal at best, and basically is over at 9 or 9:30am. There is a large 'gab' mid-day when the only place to dine is O'Sheenahan's (but their food is great). Entertainment: DON'T MISS Burn The Floor!!! It is amazing!! Also the dueling pianos in Howl at the Moon were great!! Priscilla Queen of the Desert was a hoot, with amazing costumes, wigs, music, etc... but it is NOT for those who are easily offended. Cirque Dreams was a wonderful show, but the food was poor. Buy the standard ticket & skip the meal. DO try to take part in the activities in the atrium... game shows, dance lessons, singing contests, etc. At first I thought this was silly and didn't want to go... but once I DID, I wished I'd gone sooner! The staff makes these shows amazing! Plan on attending the "GLOW PARTY"... it is REALLY FUN!!! No matter your age, you'll find it a real trip. Also, this is the first ship I've been on that specifically made accommodations to help single travelers meet fellow passengers. Stateroom: We were in a Family Balcony Mini-suite. The room was quite large and has TONS of storage!! We put everything away and still had several empty cupboards!!! The bathroom wasn't as bad as I thought it might be... BUT our 'shower' was in a tub and it had a VERY high side (much higher than yours at home would). VERY difficult to get in and out of. The balcony was large but the chairs were in poor shape, and one was broke, plus only table there was a tiny little side table... not room to eat there. The hallways are a bit confusing, but what ship isn't? Some other thoughts: Additional charges: THIS was one of the real bug-a-boos on this cruise... I felt like I was being nickle and dimed to death!!!! The beauty of cruising is it's all inclusive... not with Norwegian! Even the "complementary" restaurants have menu items that require an 'up charge'. And of course, there are about half the restaurants that are specialty and require an additional charge. PLUS... if you want a Pepsi (they don't have Coke) anywhere, be prepared to pay! I hate the way they bill the gratuity, daily/per person on the bill. It makes your bill VERY lengthy and it felt like every time I looked at it it was another page long!! Many of the onboard 'activities' required an additional charge, and even the Cirque Dreams show (without the meal) requires an additional charge. AND... although they sell this as 'free style cruising'... you must make a reservation to do anything!!! I understand that with 4000+ people on the ship, but it really removes any option for being spontaneous. Also... there is no central atrium... no mid-ship elevator... and the elevators that are there, are totally enclosed and dark!!! When I saw the first one open, I felt like I was stepping into an elevator in Las Vegas in 1980! Overall the ship's entertainment and staff were AMAZING and in many ways made up for the defects of the ship itself. However I doubt I would take Epic again... the ship was too big and had too many people on board. Read Less
1 Helpful Vote
Sail Date: February 2018
We chose this cruise for the itinerary and it was wonderful. We were disappointed that none of the shows had changed. Same musical shows as last year and they had cut back on the live music. Very little live music to dance to. Big ... Read More
We chose this cruise for the itinerary and it was wonderful. We were disappointed that none of the shows had changed. Same musical shows as last year and they had cut back on the live music. Very little live music to dance to. Big parties were all DJ music with poor playlists. The staff on the boat were very pleasant and met every need even when we had an issue they worked on correcting it. The ship catered to a large Irish group and had many venues closed to other cruisers. We paid our fare just like they did and we should have full access to the ship. The buffet staff were wonderful and met our special dietary needs. They were accomodating and prepared food for us special. The specialty dining was good as we had not ate at any of the specialty restraints on the year before. We attended the Cirque Epicurean and it was an amazing show. We went to Mr. Sanchos in Cozumel and it was wonderful with great service. In Jamaica we went to an all-inclusive The Jewel and had a very relaxing day. Grand Cayman was a shopping day and relaxing by the water at a waterfront restraint. We truly enjoyed our cruise and recommend NCL but wish they would invest in more live music for dancing. Read Less
Sail Date: February 2018
After 5 cruises with NCL, this was the worst one. It wasn't bad, but it wasn't what we expect with NCL. THE GOOD: - The entertainment was the best of any of the cruises I have done with NCL or Royal Caribbean. - The ship is huge ... Read More
After 5 cruises with NCL, this was the worst one. It wasn't bad, but it wasn't what we expect with NCL. THE GOOD: - The entertainment was the best of any of the cruises I have done with NCL or Royal Caribbean. - The ship is huge but they did a great job making it feel like a normal ship. - Bartenders are all nice and can make good drinks. - Posh is amazing - Water slides are fun - Casino was big THE OK: - My wife has a food allergy. Normally NCL is amazing with pre-orders, this time it was a little more of a challenge but she got her food in the end. - Casino table games start more than many vegas casinos -- Pai Gow $25 THE BAD: - Food is not as good as every other ship we have been on, even the specialty restaurants weren't as good as the Jewel class ships. Food service wasn't great. - The curve design of the rooms is annoying. I knew this going in but it does render the couch totally useless. - Pools suck, small and too warm - DJ from the Glow (white Hot) party wasn't good and the party was kinda lame Read Less
1 Helpful Vote
Sail Date: February 2018
We had a casino a seas offer and decided on a carribean cruise. Stops at Great Stirrup Cay, Jamacia, Grand Cayman and Cozumel. We selected an inside cabin at the end of the hall in the aft of the ship. There was a small balcony area ... Read More
We had a casino a seas offer and decided on a carribean cruise. Stops at Great Stirrup Cay, Jamacia, Grand Cayman and Cozumel. We selected an inside cabin at the end of the hall in the aft of the ship. There was a small balcony area accesible around the corner of the hall. No places to sit, only stairs to the other decks but it was quiet and we could check the weather and port each morning after we woke. We ate at all the compliminetary dining venues as did not care for the lines we saw at the other "pay" meal options. Ship felt much more crowded than our previous cruise on the Norweigian Pearl. We didint think there were as many open public places so with a ship of this size everything was usually croweded unless very early or very late Our housekeeping was great, buffet service was good, complimentary dining (at Taste and o'Sheenens) was average. Beverage service on deck was faster to get on your own as only 2-3 servers making the rounds on a full deck of people We brought our own snorkling equipment for Great Stirrup Cay and had a good time with the first tender of the day. In Jamacia we did White River Tubing which we enjoyed (the ride by a caravan of vans was interesting as we did see more of the country ) Grand Cayman we did the wreck and reef snorkel. It was a no frills trip but enjoyable. Finally in Cozumel we did the Fury Catamaran, Snorkel and beach which was our favorite excursion with a great crew on our catamaran. I would go to the Carribean again but would look for a smaller NCL ship if possible. The Epic isnt a bad ship but I prefer smaller crowds Read Less
Sail Date: February 2018
Chose the Epic specifically for the studios & the lounge, which is a brilliant concept -- Norwegian really does a great job marketing them to solo cruisers. I really liked the studio cabin, which was as tiny as I expected (to be ... Read More
Chose the Epic specifically for the studios & the lounge, which is a brilliant concept -- Norwegian really does a great job marketing them to solo cruisers. I really liked the studio cabin, which was as tiny as I expected (to be honest) but laid out with a pleasing efficiency. There was plenty of storage space, the bed was comfortable, and lights/air conditioning/facilities were all in perfect working order. I loved the Studio Lounge, a comfortable space to hang out & have a cup of cappuccino and a cookie during a little downtime. The Epic herself wasn't my favorite ship, however, because she is just so huge, and so very closed in. When you have an inside or studio cabin, it's nice to have some places to sit and watch the sea, and those are few & far between here, unless you want to be on the noisy pool deck. I found myself wishing for a cozy window seat or a quiet reading nook. There is plenty to do, though, so you won't be bored. In fact, there were so many shows and activities that I found myself bailing on a few of them because I was just so over-scheduled. Don't miss the Cirque Epicurean dinner show -- that was my favorite for the whole week. The Thermal Spa is definitely worth the price of the pass if you enjoy hot tubs & saunas. It's quiet in the mornings, but the unisex area got a little noisy in the afternoons, especially on sea days. The Finnish saunas were quite pleasant, and had my wished-for view of the sea. Service was good throughout, a little slow in spots, but always cheerful. The excursions, well, they all start to seem the same after a few cruises, don't they? You can't go wrong with hanging out on a beautiful beach when you know there's snow on the ground at home. We rented a cabana for the day at Great Stirrup Cay, and loved it. It was a pleasant way to spend the day at GSC without fighting for a prime lounger spot or sunburning ourselves to a crisp at the beginning of the cruise. All in all, I liked (but didn't love) Epic. I would cruise her again for the right itinerary, or the right companionship. But I'll probably always prefer the smaller ships. Read Less
1 Helpful Vote
Sail Date: February 2018
The Epic had its pros and cons: PROS: booked all dining and entertainment on line prior to cruise resulting in no lines. People that didn't do that were complaining all week about the lines and everything being booked before they ... Read More
The Epic had its pros and cons: PROS: booked all dining and entertainment on line prior to cruise resulting in no lines. People that didn't do that were complaining all week about the lines and everything being booked before they could do it. the entertainment was excellent the food was excellent, especially the specialty restaurants the ports of call and excursions were great CONS: smallest balcony cabin I've ever had lack of a "real" bathroom was very uncomfortable, no privacy at all, sink right next to bed was a terrible design cabin cleaning service horrible compared to other cruise lines, day cleaning not done till 3pm, night cleaning not until 9-9:30PM no receipts given when ordering drinks, poolside bar double charged me, took 3 days to get it refunded very smoky casino and due to ship design, it could be smelled decks above and below pools very small no big screen TV showing movies on pool deck OVERALL: we had a great time but the lack of feeling pampered by the cabin cleaning crew gave a negative feeling all week. Will probably cruise Norwegian again but definitely not the Epic Read Less
1 Helpful Vote
Sail Date: February 2018
History: 3 cruises with NCL, 3 cruises with Princess, 3 cruises with Royal Caribbean, 3 cruises with Celebrity, 1 with Carnival all over the last 17 years. We usually travel to Puerto Rico in the winter but this year the place we rent ... Read More
History: 3 cruises with NCL, 3 cruises with Princess, 3 cruises with Royal Caribbean, 3 cruises with Celebrity, 1 with Carnival all over the last 17 years. We usually travel to Puerto Rico in the winter but this year the place we rent had to cancel us in November after Maria so I booked this late for DH and myself. We already knew the itinerary changes because of the Hurricanes so no surprises about that. We were GSC, Ocho Rios, Grand Cayman, and Cozumel. Stayed in a B6 9024; excellent large balcony cabin, we had a very good steward even though we basically never saw him. Left him a note on the first day for my request and received all of them (even got Spa bathrobes instead of the thin ones :-)). Florida was cold (for Florida) on arrival so didn't get warm weather until the first full day of the cruise but had it all the way back since Florida had warmed up. Embarkation was fairly smooth. We arrived close to our scheduled time of 10:30. A little confusion of where to drop off our bags (we were dropped by Avis Shuttle); even had security/staff yelling at people bringing their luggage up the escalator because they had missed the drop off area. Once in the building, they use the chairs you sit in as lanes so was messy walking between people to figure out your lines. We are just plain cruises (no special privileges) so got in line, took maybe 20 minutes and we were done. Finding a seat was a little difficult and then we waited till about noon to Board (#15). Only thing that upset me was we had to dump our water (I knew this) and I didn't see anywhere to get more while we sat. We had a B6 balcony 9024 which we loved. Wave rooms have some irritants, main one for us was how tight it was to walk through the room (Bed near bathroom). The Bathroom didn't bother us but is noisy going to bathroom in the middle of the night. The phone in the room is a great nightlight btw. Sink in the room is a little weird but okay, could have used a towel holder close to the sink. Coffee Maker in the room, worked fine. Outlets are in a cabinet near the stool-vanity table (it took me a bit to find them). The balcony was deep and great but they have the drainage channel near the slider (not at the end of the balcony); this caused the balcony to almost always be wet. We placed a towel inside the door and the steward left it the whole time so this must be very common. Our shower had plenty of hot water and pressure; and the room a/c worked fine. We had SDP, so we ate in Taste, Wasabi (paid), La Cucina, Cagney's and Le Bistro. We also ordered room service one day for lunch; since we had to pay the $8 we also ordered the cheese plate for snack later (stuck it in the frig). Taste was okay to very good, service was always excellent, food ranged from lukewarm to the best meal we had, we never waited but I had booked reservations prior to the cruise. All the specialty restaurants had service issues; things like not clearing dirty dishes, not filling water glasses, no silverware, etc. I did write a note but I didn't report anything at the time because I didn't want anything from them. I let them know that paying 20% tip in the States is for very good service and that I felt at La Cucina the service was extremely subpar and I wouldn't have tip if I had been home. Also, wouldn't have given more than 5-10% for the other 3. As far as food goes, the only one that surpassed the regular dining room was Wasabi. La Cucina is an okay Italian place but I can get a lot better on land, Cagney's food was good, Le Bistro's not so much which was a big disappointment to me. We also at at O'Sheehan's for breakfast and lunch once, service really is poor here (I had read the reviews prior to our trip); we had room service breakfast twice both times fine but delivered a little late so be careful on busy morning. Used Buffet for breakfast and snacks, one lunch; it was fine, we just aren't big brunch people. Finding the cookies is tough and the crepes are excellent. The ship is too big with no where to walk; there is no promenade deck, the walking track has no view and both directions are on the same side. The best walk is inside the ship down the hallways but no views :-). The gym is good but missed just being able to walk around. Lounges have very limited seating which is common on these big ships. Since we had our balcony we don't sit inside much unless the weather is bad. This ship is very chopped up and it is confusing to get from Point A to B a lot of the time. The casino was a little smokey but not that bad. We always found a lounger on the pool deck when we wanted one. They didn't have a lot of activities that interested us on sea days and a lot of the shows were either very early or very late which limited what we could see (we are early to bed, early to rise). Their main show venues are the Atrium (extremely limited seating-no tickets), Headliners (need tickets, they make the stools taller in the back but still hard to see), Theatre (good seating, need tickets). Spice and the Pool Deck at night had entertainment by the Irish Group on board and we enjoyed their music multiple nights because it was better than the ship's. It can be hard to get tickets, especially since you can book multiple ones on the same night. We discovered that many just do not show so always consider being standby. We got reservations for Burn the Floor one night (only about 20 seats left when I got them). We show up and only about 2/3 of the Theatre was full when the show started. We went to Priscilla by showing up about 5 minutes before start time and walking in. Anything in the Theatre I would think you can do this with, not so sure about Headliners. Shows were very good with great staff; Magician not that good, couldn't get into Comedy show. We did Shore Excursions with NCL because we had the $50 Credit. Enjoyed all of them but the Cooking Class in Cozumel Playa Mia is Excellent; others were snorkeling, kayaking, tubing. Ports were all fine, and no issues in any port with feeling unsafe. Tendering went smoothly for us, never had to wait but we did have excursions. Just a note on the UBP and service. I'm pretty sure there has always been 2 bartenders at most bars. The big difference is how many people have the packages these days so yes it can be a wait to get drinks. There were people who paid (tipped) to get better service and it worked for them because we would be ignored while they were served. Best advice is to try and avoid the really busy bars if you can (walk a little further). Didn't get our money's worth out of the beverage package so in future would probably not get it but that's because I just don't drink enough (a few sodas and cocktails). We saw many do their best to get their money's worth. Still like NCL, still not a fan of big ships, and would skip most of the specialty dining. Read Less
Sail Date: February 2018
This is written from the perspective of a first time cruiser, as a solo traveler, 65 yr male. Embarkation was a bit chaotic. The people waiting to board were mixed in with the people trying to get their boarding numbers. There were ... Read More
This is written from the perspective of a first time cruiser, as a solo traveler, 65 yr male. Embarkation was a bit chaotic. The people waiting to board were mixed in with the people trying to get their boarding numbers. There were no instructions informing you that you needed to get your boarding pass first. I had to ask a stranger. The Norwegian employees were lost in the sea of people. Unfortunately, a lot of the travelers were taller than the employees, thus help hide the employees from view. Once I got to the window, got my boarding pass, and was given instructions, the rest of the boarding process went smoothly. Once on board, around 12:00, I had a few hours to wander around and get familiar with the ship. Try to bring a map of the ship with you. Otherwise, you can look at the maps next to the elevators. The cabin (Deck 9, forward, starboard) was available around 14:00 and my suitcase showed up shortly after. If you want to go to a specialty restaurant (or show), book it as soon as you get aboard. There will be a line of people ahead of you. Good luck trying to get seating between 18:00 - 20:00, that time frame is the first to be grabbed. That said, you would surprised to know how many people make a time reservation, and then don't show up nor call to cancel. Being a solo traveler, that actually worked to my advantage. The cabin was clean. The only discovery I made was that the previous occupant had trimmed their nails on the balcony. As others have noted, the bed was a bit short. I would guess it to be about 6' long. I am 6'3". They appear to be two twins pushed together. When you first open your door, the toilet "Phone Booth" was on my right, and the shower "Phone Booth" on the left. There is a curtain, (which mysteriously disappeared for three days), that separates the toilet and shower from the bedroom. The sink, and all towels, are in the bedroom. Being a solo traveler, I guess they decided that I did not always need two bath towels, hand towels, or washcloths. Someday there would be one, someday two. That was OK, as long as I did no activities that required me to take more than one shower a day. The floors were vacuumed every other day. There was a coffee maker and mini-bar refrigerator in the room. They take sanitation seriously. There were hand cleaning stations through out the ship. You could not board the ship or enter an eating area without being greeted by an employee with a hand sanitize spray bottle. "Washy washy, Happy happy". People who showed signs of sickness were quarantined on the ship, both passengers and crew. The food was good, with the best being in the upgrade restaurants. The buffet was located on the top deck (15th) of the ship. It had your standard cafeteria fare. If you need to get bulk into your stomach, don't want to take off you flip-flops or hat, it is a good choice. The rest of the restaurants are located below on decks 5, 6, and 7. These are all menu choice, with a few actually having a dress code. There was an Irish pub, but it didn't have Guinness on tap, go figure. The fish in the Fish-n-Chips were about the size of a hot-dog. Of the upgrade restaurants I tried, Le Bistro was the best. The Spa was good. Take a free tour of it. I brought, and used, the week pass. In addition, I got a massage that put me to sleep. There are deck chairs on the spa balcony that over look the stern of the ship. Given the space, the shows were very good. You will enjoy them. The Cruise Directors staff was very helpful and friendly. They put on many activities throughout the day and evening to appeal to a variety of interest. The main smoking areas of the ship are outdoors, on the 15th deck, or in the casino. Unfortunately, you have to walk through the casino to get from the restaurants to the shows sometimes. How long can you hold your breath. The ship sponsored shore excursions were a bit pricey, but good. If a ship sponsored excursion is late getting back, they will hold the ship. They held the ship for 30 minutes for a late returning, ship sponsored, shore party. The debarkation went smoothly. They pick up your bags the night before and I was able to walk off the ship, get my bags and leave. If you are a solo traveler, the Norwegian Cruise Line is for you. They work to get you involved and meeting other people. I do not have any other cruise to compare to, but I would do another trip on this ship. Cheers! Read Less
2 Helpful Votes
Sail Date: February 2018
We were pleasantly surprised by the NCL Epic! We had seen some reviews about the bathroom setup and cabins in general. Travelling as a couple we found the cabin to be great. We actually liked the separate toilet and shower. We opted ... Read More
We were pleasantly surprised by the NCL Epic! We had seen some reviews about the bathroom setup and cabins in general. Travelling as a couple we found the cabin to be great. We actually liked the separate toilet and shower. We opted for an aft cabin with the bed by the balcony. We felt this gave us more space overall. The staff went out of their way to make this a great cruise. Norman our room steward kept us clean and stocked. All the staff we encountered treated us great. The ship as a whole is in good condition. We did see a some areas that needed a little attention, but nothing worse than you would see anywhere else. All the public spaces were clean, the food was great, and we truly enjoyed our week. We saw the Cirque Dreams Epicurean. A must! The performers are incredible. Cagney's was excellent as always, La Cuccina was almost better! O'Shehans is a must (don't miss the bowling alley) Taste was great for the main dining area and the buffet was surprisingly good. For Excursions: Great Stirrup Cay we did the Stingray Swim, what a blast! Ocho Rios was the bobsled adventure, better than I thought it would be! Gran Cayman was the SeaWorld Observatory glass bottom boat- great for seeing the reef and shipwrecks. Cozumel we did the Passion Island Beach Day. A great getaway, large facility, didn't feel crowded. Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise