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37,953 Norwegian (NCL) Cruise Reviews

We did the 5 day. October 12-17. We ended up with two sea days because of hurricane damage to Grand Bahamas. Room 9271- great room great steward. No complaints at all!! Food- The buffets were hit or miss. A lot of the same food every ... Read More
We did the 5 day. October 12-17. We ended up with two sea days because of hurricane damage to Grand Bahamas. Room 9271- great room great steward. No complaints at all!! Food- The buffets were hit or miss. A lot of the same food every day, Ate a few hot dog lunches. Dinners were very good. Service in the two main restaurants really depends on your server. One night was great the other was very slow. Upcharge restaurants- we did Cagney's and the Brazilian steak house. Both were excellent. Entertainment- of the 5 nights two were given to a comedian. Comedy is very subjective so it was not something we enjoyed. The two stage shows were ok. They are like a good high school musical. Not a lot to do on the ship at night. Over all NCL needs for staff. They give out the drink package and there are not enough servers or bartenders. Lines in the buffet for breakfast and lunch are too long. Great stirrup cay was a nice stop. We wish they would have taken us there twice instead of 2 sea days, Kayak excursion was great. Food on the island was very good. Not enough bars or bartenders. The main beach needs way more sand put on the beach, The rocks and the concrete under the water was painful. Wish I had brought underwater shoes. We still had a great time, NCL is turning into Carnival with a lot of drinking and the drunk groups on board. Lifeguards had to call security to the pool a few times. Read Less
Sail Date October 2019
Fantastic service, food and room was plenty spacious for my husband’s scooter. Fully handicapped accessible. Well laid out. Tons of storage space throughout closet and vanity. Nice living room area away from the bed with comfortable sofa ... Read More
Fantastic service, food and room was plenty spacious for my husband’s scooter. Fully handicapped accessible. Well laid out. Tons of storage space throughout closet and vanity. Nice living room area away from the bed with comfortable sofa and chair seating with a sturdy table. Room close to elevators. Room steward decorated for my birthday and the front desk provided a voucher for a free cake. Took it to the dining room and they allowed us to take it to the cabin after dinner that night. The shows were well done. Pool service stewards were friendly, attentive and courteous. Many activities options-not bombarded constantly with boring art auctions. Cruise Director Lutz has the perfect personality for her job. She is friendly outside of her “stage” performance and announcements. She was enthusiastic about her job. Thank you! Two afternoon movies were shown and a couple of late night movies between the Bliss lounge and Stardust Theater. Ship was well decorated and maintained. Very clean. This was our second trip on this ship and we’ve had a great experience both times! Read Less
Sail Date October 2019
Ports we wanted to visit Service from most was acceptable but not from tours desk where we had a female total ignore us and then was not much help after that. Then to be ripped off for 111min on internet when it was clearly documented ... Read More
Ports we wanted to visit Service from most was acceptable but not from tours desk where we had a female total ignore us and then was not much help after that. Then to be ripped off for 111min on internet when it was clearly documented no use.... and to be told tuff luck. And to rub salt in you have to PAY for bottled water US$24.00 for 6x 1lt bottles where manufacturing costs are US$0.60per bottle. To make someone pay for a life supporting product is disgraceful. This ship is old . We were told it had had a refit in Jan. WHERE I ask. Cabins very small very outdated TV useless. Can't check your account. The shops are way way over priced you can buy cheaper retail on land then they add a 20% tax. The cost of this cruise was higher then any other we have done on much better & newer ships. Read Less
Sail Date October 2019
We are new-ish to cruising but this was our 3rd. We have done 1 P&O and 1 Royal Caribbean. We intend trying 5 cruise lines and then decide on who we want to sail with. MSC and Princess will be next. We currently have P&O and RC ... Read More
We are new-ish to cruising but this was our 3rd. We have done 1 P&O and 1 Royal Caribbean. We intend trying 5 cruise lines and then decide on who we want to sail with. MSC and Princess will be next. We currently have P&O and RC neck-and-neck in all aspects of quality and service from our own experience. This review isn’t against the staff because as with all cruise staff they work really hard long days and we appreciate it isn’t easy. The staff, as with others ships couldn't do enough for us. This is a long review but in sections, there is minimum opinion here because it is typed as we experienced it. This is typed purely for people to read before booking but also for those high up in Norwegian to pull their fingers out as people will just vote with their feet and you wont get them back. The problems started in Venice where we had a 1200pm check in time given to us but it seemed so did everyone else. After registering and getting the door cards we were given a boarding group number-this turned out to be a boarding time over 2 hours later. The Premium drinks package we had didn’t include water. Ive never thought as water as a luxury item but it wasn’t included, nor was the Starbucks coffee which is nearly $10 for 2 cups- we had 6 between 2 of us at nearly $30. The buffet wasn’t serve yourself as expected, all items were served to you and your plate (no trays) like in a prison. 1 person served 3 items or more so if the server was dealing with someone in front of you, you just had to wait for their return as they took the spoons off you if you dare serve yourself. Want to squirt your own tomato sauce on your bacon? They’ll take that off you too and squirt it for you. This happened. The water, juice, tea and coffee counter was placed alongside the walking gangway. You cant serve yourself here either, there’s 2 or 3 people stood there serving you but they were roped off with bollards, and we stood the other side of the rope for a drink, so you lost 4-5 foot in width of the walking gangway. This created an instant bottle neck of people wanting drinks and people passing with plates of food. I asked why we just couldn’t serve ourselves, and I was told ‘our bosses tell us this’. The casino was a decent size to be fair, but with crowds of people around the 1 roulette table it was difficult to play if you didn’t have a seat. Seats occupied by non players but the casino staff wouldn’t ask them to move to make space for players. The card tables were a minimum of $5 per play which meant the people who play just for fun for $1 or $2 werent there. The rest of the floor space was occupied by 160+ slots/bandits/fruit machines which at most had 10% occupied at any time- This is a generous estimate too. 1 craps table (this is usual), $5, $10, $25 card tables mostly sat empty 95% of the time with clearly bored dealers, and 1 busy roulette table. So much wasted space on slot machines it was a pity. The people leaving the theatre passed through the casino and carried on walking. I wonder who would have stopped for $1 / $2 games. The casino had its own rules not seen elsewhere too. Anyone played 2 hands at a card table? Me too. Not here though, you could play 2 hands but a clear plastic guard was placed over your 2nd hand of cards to ensure you played them blind. You had to gamble blind, gamble without seeing any cards. Haven’t seen that before. Roulette digital sign said $2 play with 5 chip minimum . Not sure why it just didn’t say $10 minimum. This changed when playing the columns or dozens (these are 3 available bets) because 2 out of 3 bets are often covered but the $10 minimum now meant $10 minimum on each column or dozen, so now we were at $20 per bet. Didn’t see this written anywhere and never heard of it before either. Again, no $1 $2 for the fun players to play but with only 1 table for a ship of 2,200 people on, its probably just as well. Royal Caribbean dealers said you had to be a casino dealer for 2 years outside before you could be a dealer on a ship with them. The Norwegian staff didn’t appear to have that level of experience but all were very pleasant, as were the waiters and bar staff. The casino rules and minimum pricing was clearly out of their hands by those above them. Gatsby’s bar which backed onto the casino had great bar staff, decent piano players but stunk of either blue cheese or stale feet. Every day and night we noticed it, until the last night before we sailed back to Venice on day 6 when it smelled clean. The ship had brass stair edges, bannisters and fittings but I couldn’t tell when they were last shiny. Admittedly brass is hard to keep shiny but its been done elsewhere and if it cant be kept on top of then its sensible to fit steel fittings that don’t need polishing. Tenders were required in some places (these are little boats from the ship to the town if the ship cant get any closer or into a normal dock) and the first tender needed was into Montenegro. 4 hours we had available here and after an utter shambles getting people off the ship, we had enough time for a stroll around the town and 2 drinks then we went back to the tender for the ship. Some people didn’t even get off the ship as time had simply run out for them due to the tender and ticket fiasco. For each town or island that needed a tender we had an arrival time and a departure time given to us, but no one knew the last tender time from each town. On the third tender they advised us the last tender departure time (most likely from repeated complaints about the tendering problems for the previous two days). Duty Free shop continually empty, but considering the prices it should be called Duty Added. Maintenance men painting the ship while sailing back from Croatia so a nice paint smell as we travelled watching the sun set. Pub quiz run (with football on tv, the Darby and Joan club sat nattering and other general noise) by a staff whose English was so poor she asked an English passenger to read the questions out for her. 1 notable quiz question was ‘what is the most popular river in New York?’ . We weren’t sure how a river becomes popular but we picked the Hudson and then gave up on the quiz due to the above points. Repeated queues from main dining areas up and down stairs, past toilets and lifts as there was often 1 person taking details for tables as pre booking wasn’t done, as its called ‘Feel at Sea’ or ‘Freedom Dining’ but with no booking times people turned up together and staff got overrun. I could go on but this is a long review already, so some good points. Good points Nice staff and hardworking, nice weather, nice ports to visit. In summary If I didn’t know better I’d think this was their first attempt at cruising. Wouldn’t use NCL again as theres way too many bad points that we didn’t experience on P&O or RC. If it was my first cruise I most likely wouldn’t bother again, no matter who tried to convince me. Read Less
Sail Date October 2019
We booked with Norwegian because our family members had had several positive experiences on previous cruises. our cruise was not the same caliber as previous cruises and several guests agreed. Upon boarding the ship, there was no ... Read More
We booked with Norwegian because our family members had had several positive experiences on previous cruises. our cruise was not the same caliber as previous cruises and several guests agreed. Upon boarding the ship, there was no welcome party. No special greeting. We just went to our room. There were less events available. Dining rooms are open for breakfast but they should be open for luch as well. Mid day options were limited. There were very few activities and those that were available had an extra charge. No make your own cupcake, or other classes. The rooms were clean and our cabin was cleaned regulary but we were looking forward to the towel figures and never got one. The staff was nice but not particularly hyping the crowd. Dining rooms were full and getting a table took almost an hour. As a result, we missed some of the shows because our meal ran late. The shows were just ok anyway. For our first cruise, it was ok but we were expecting spectacular. Read Less
Sail Date October 2019
We chose this cruise because we wanted to visit Venice (2 night stay prior to the cruise) and also visit the Greek isles and Dubrovnik. Prior to the cruise the stop at Kotor (Montenegro) was changed to Bar and this was a 2 hour ... Read More
We chose this cruise because we wanted to visit Venice (2 night stay prior to the cruise) and also visit the Greek isles and Dubrovnik. Prior to the cruise the stop at Kotor (Montenegro) was changed to Bar and this was a 2 hour ‘technical’ stop so no getting off the ship (Kotor would have been 2.30pm-8pm) Apparently this was due to the Venice port authority making changes to our departure time from Venice which was changed for 6pm to 8.45pm but we didn’t actually sail until 11pm. We did stop at Corfu and did our own thing by walking into the old town which was 10am-4pm as planned. The visit was as planned to Santorini which was beautiful. Mykonos was as planned but we chose to stay on the ship. Argostoli was cancelled on the day as the Captain stated the weather conditions were not safe to get into the harbour (no idea if this was accurate as the sea looked calm to us) very disappointing as this was two destinations now not visited out of five. Dubrovnik was disappointingly short (7.30am - 1pm). The guide spoke so fast you couldn’t take it all in. Saying that we did the Riviera Dubrovnik tour which took us to two beautiful destinations outside Dubrovnik. We have cruised before and never experienced so many changes. For a weeks holiday this was very disappointing and does not give great value for money. Entertainment was mixed the singers/dancers were good although we only saw one show. The hypnotist put on a good show. The pianist and the trio were ok! We mainly ate in the self service restaurant and the food was excellent. Great choices and something for everyone. We did three specialist restaurants which were very good. The Teppanyaki was brilliant, entertaining and great food. Our cabin was at the back of the ship and could be noisy at times. The cabin was a bit dated but clean. Read Less
Sail Date October 2019
Booked with a Group. Ship overall is average. Guest Service at Registration desk is poor, seemed bothered with any questions. Bar, Restraurant, and Fitness personal very good. Food is average. Stops at ports were changed frequently which ... Read More
Booked with a Group. Ship overall is average. Guest Service at Registration desk is poor, seemed bothered with any questions. Bar, Restraurant, and Fitness personal very good. Food is average. Stops at ports were changed frequently which caused some adjustments to booked tours. Learned to check also on how many ships will be in port at one time as many of the stops were extremely overcrowed. Many of the ship personal had little knowlege of aspects or ammenities of the ship if it was not their department. Internet access is poor and non-existant. Don't even bother paying extra for it. Over $200 charged and little or no connection and down completely most of the time. Ship personal were not caring about the wi-fi. This was very difficult do to communication obligations we had. It is very unfortunate about the cruise experience considering the beautiful ports of call. Will most likely not be back to Norwegian. Read Less
Sail Date October 2019
We booked this cruise about 3 weeks after a Carnival cruise just to get a feel for the ship and the hospitality differences between NCL and Carnival. This cruise on the Breakaway, was, in our estimation, a step down from Carnival. ... Read More
We booked this cruise about 3 weeks after a Carnival cruise just to get a feel for the ship and the hospitality differences between NCL and Carnival. This cruise on the Breakaway, was, in our estimation, a step down from Carnival. Embarkation was okay but not as efficient as Carnival. The embarkation terminal was crowded, unsettling and disorganized. We eventually made it to the ship without any other issues. The process took about 30-40 minutes. Carnival took 10 minutes or less. Debarkation was about the same for both ships and it took about 30 minutes to get to the curb. Our balcony cabin was not ready on our arrival, although we were told it would be ready for occupation. We had many problems with the cabin functions throughout the cruise. The shower overflowed everyday, due to poor drainage. This caused the shower water to rise up to our ankles, overflow and drain into a secondary drain behind the toilet causing the bath mat and floor to be soaked every time we used the shower. We told the room steward,, who apparently tried to fix the problem, to no avail. After asking her to fix the issue after 3 days, we gave up and just let the floor in the cabin bathroom flood everyday. The water at the sink tap was scalding hot even on the lowest cold setting that, at best, gave you lukewarm water. No cold water ever came from the tap. The toilets quit working on at least two occasions and we were told it was a problem on the deck we were on and would be fixed, which it was after several hours on two different day. The entertainment was excellent on the ship in the showroom, not so much in the atrium. Many shows were hosted by the Cruise Director who was bland, boing and unenthusiastic. Many activities were held in the very crowded atrium and were so loud that you could only stay for a few moments during the day. O'Sheenan's bar was nice and there food was prepared for you when you were seated for no up charge. The ice cream sundaes there had an added charge and were terrible. Smoke from the open deck casino permeated the center of the ship and if you are cigarette smoke sensitive, many central areas of the ship were effectively "off-limits". Our food, ship wide, no matter where we dined, was poor quality and most of the time cold. The speciality restaurants of Cagney's and La Cucina had up charges based on what you ordered. Our Cagney's bill for four people (with free drinks on our drink package) was over $300. The La Cucina bill was well over $200 for four people with not drink costs added. It also took almost 55 minutes from ordering to our first course at La Cucina. The Teppinayki and Moderno had a flat uncharge of $39 each. Not great deal when you already paid over $3000 for the balcony room cruise fare. Teppinaki was fun with the center grill but the 5, quarter sized shrimp and dime sized scallops were a disappointment. The food was over salted and drenched in soy sauce. Moderno was terrible. The food was over seasoned, salty and tough. None of the meats provided were of good quality. The dessert was grainy and overly sweet. We were never asked in either of these two restaurant's about the quality of the food provided. The Garden Cafe (buffet) was a disaster. Noisy, crowded, dirty tables, unenthusiastic employees and just a really poor attempt at feeding the masses. (The kids area chicken fingers were the best thing on the menu there.) We went one day at lunch for about 30 minutes and never returned to this venue the rest of the trip. Jimmy Buffett's Margaritaville was fun. Good food ($15 up charge/person), but only open for lunch. The bar drinks were good and the service probably the best on the ship. We had poor, uninspired food in the main dining rooms. We ate in all 3 during the cruise for dinner and the Manhattan room was by far the best. The servers in the other two rooms was spotty at best. Then pool areas were crowded, especially since we had 2 sea days, a non-stop added sea day due to Great Stirrup Cay unable to accessed because of high winds making tendering dangerous. (No compensation offered for this missed stop by NCL.) The islands of St. Thomas, Tortola and St. John are still recovering from the 2017 hurricane but it was nice to get off the ship and enjoy the beautiful beaches. Most of the tourist stops at these ports all had the same jewelry store and t-shirt shops. Ship internet was SLOW. We had a 250 minute package but spent at least a third of the minutes waiting for the system to load, even when we were standing 10 feet from the internet area, located in the noisy atrium area. We also had a problem getting drink servers to ask about beverages throughout the ship. It is a good "ploy" by NCL to sell you the drink package up front with added tips and then make you go in search of drinks at bars on your own. We were only approached by a drink server in any public area of the ship 3 occasions in 7 days. I don't know if is the lack of staff or intentional reduction by NCL to curb providing pre-paid drinks to the guests to save money. Compared to Carnival, which we though we would never say, NCL doesn't equal the service and amenities that Carnival provided us, three weeks earlier, for about an equal cruise fare and amenity package. We will NeverCruise with NCL again! Read Less
Sail Date October 2019
Upon arrival to our stateroom I always make sure sheets and bathroom is clean. While wiping out the toilet there was a brown, black and greenish film inside the toilet rim. In 7 days the sheets on the bed were never changed and the ... Read More
Upon arrival to our stateroom I always make sure sheets and bathroom is clean. While wiping out the toilet there was a brown, black and greenish film inside the toilet rim. In 7 days the sheets on the bed were never changed and the bathroom was cleaned slightly. We incrued several charges to our onboard account that were incorrect including a $62.41 for 2 bottles of wine which we never ordered. One bottle of water from the mini bar was $13.40!! So if you choose to sail with NCL check you account frequently because they try to get extra money out of you any way possible. On three separate occasions I encountered rude and disrespectful staff. The entertainment on the ship was good and free but mostly will cost you extra money. We did not make it to the last port of call (Great Stirrup Cay) and was given $30 pp for the inconvenience of being at sea another 24 hours! The experience at sea was very rocky and ship did a lot of dipping and everyone was holding on to keep fr stumbling. For $1400 pp......I was not impressed by this cruise line and it is highly unlikely that I will cruise with NCL again! Read Less
Sail Date October 2019
First time on NCL. If not for the staff and food this would have been a two star review. First - shout out to the friendly and professional bartenders. Dr. Lawrence at the Pour House and pool bar - world class! Christian at the Whiskey ... Read More
First time on NCL. If not for the staff and food this would have been a two star review. First - shout out to the friendly and professional bartenders. Dr. Lawrence at the Pour House and pool bar - world class! Christian at the Whiskey Bar and all the other bartenders are top shelf. The “coffee with love women” in the breakfast buffet area were awesome as were the “washy washy“ folks. Fun breakfast experience. Food not bad overall - really really good in specialty dining restaurants. Otherwise disorganized cruise, nothing special about the ship, on line services lacking, after hours food non-existent. The passengers were diverse but there were a lot who just drank from early AM until late night, sloppy and some angry drunks who just ruined the cruise vibe for me. I am sad that I won’t be seeing the crew again but would not consider a second cruise on this ship. The cost was really very high in relation to other better overall cruises we’ve been on. Read Less
Sail Date October 2019
I am an experienced cruiser having sailed on many lines from budget to luxury. I've usually found NCL to be a good mainstream choice. No dress codes, flexible and numerous dining options, and good entertainment. And, usually, ... Read More
I am an experienced cruiser having sailed on many lines from budget to luxury. I've usually found NCL to be a good mainstream choice. No dress codes, flexible and numerous dining options, and good entertainment. And, usually, friendly service. Most of that remains true. But this cruise was sterile. No warmth from the crew. Everything felt like it was robotic. The smiles you did get were forced. Everyone from the captain to the cruise director seemed to be reading from a script. Bored and burned out would be my general assessment. The burned out aspect could be because there seems to be far fewer staff doing the work. Lines at bars were several deep (for $11 drinks) and trying to get service was frustrating and time consuming. From an entertainment perspective, the shows were high energy and enjoyable. But there is a void of activities during the day. What is available is usually held in the tiny atrium and is either at a price or to get you to buy something. The days of pool games and ice carvings and deck activities are gone. I think this is partly due to the design of the breakaway class ships. The pool (the one) is small with little area for people to gather. There is another pool that is hidden under the water slides but it is claustrophobic and sees little use. The buffet is very crowded. Poor design and just so many people. No smiles from anybody that works there except for the "washy washy" team. They are quick to clear tables which is a good thing since seating can be near impossible to get during peak times. Food in the restaurants doesn't blow you away but doesn't really disappoint either. Feels like it is made by a check list. No passion. I will say the food temperature is an issue. Rarely was anything hot, especially at the buffet. We had to skip Great Stirrup Cay due to rough seas which would have made tendering difficult. This was announced by the captain, and then again by the cruise director. Both reading a script (or so monotone it seemed that way) with the information presented as if they were dispassionate reporters or doctors delivering a diagnosis. No feeling or any real acknowledgement that people might be disappointed. The new facial recognition debarkation was great. Once the line started moving,was from ship to curb in about 10 minutes. So here is the thing. You can't find a real major fault. They check the boxes on the check list. Sadly, that is exactly what it felt like. They were just checking the boxes, following the script, processing the passengers, and getting through another day. I just don't want my vacation to feel that way. I think I will check NCL off my list for future cruises. One other note that firms up my decision to say goodbye to NCL. If you book a cabin at the lead price, which they call Sailaway fares, you will not receive sailing credits in the Latitudes reward program. I didn't see this mentioned anywhere until I received the booking/payment confirmation. Small print says you will receive on board benefits if you had already achieved a certain level but would not receive credits for the current booking. So if you don't want to book the higher fares and be forced to pay the gratuities for the "free" drinks, "free" speciality dining, etc., which you may not really want in the first place, you will now be on the Latitudes treadmill never moving up in the program. NCL has a weak program as it is when compared to other lines and this seems like a really cheap shot. Read Less
Sail Date October 2019
We chose this cruise ship solely for the swimming with the pigs excursion and very disappointed when the captain said it was too rough to tender into their private island. This happens 50% of their cruises. Puerto Rico was a very ... Read More
We chose this cruise ship solely for the swimming with the pigs excursion and very disappointed when the captain said it was too rough to tender into their private island. This happens 50% of their cruises. Puerto Rico was a very disappointing, dirty destination. The haven suites and private areas were excellent with the exception of children under 12, who were in the hot tub and pool areas The hot tubs overflowed into the right side of the 16th deck hallway causing a moldy smell. The air movers did not help this area to dry. The Haven swimming pool was extremely small. The Haven butlers, staff, bartenders and concierge were the very best! The Haven restaurant was was perfect every time. The behind the scenes tour was my 84 year old Father’s favorite. In the future I look forward to doing more research and not use AAA for my travel plans. Read Less
Sail Date October 2019
My family and i went on the norwegian escape because a family member of ours was getting married on the ship, and a good amount of us (60+) decided to take the week and sail together. My family and i had an absolutely terrible experience. ... Read More
My family and i went on the norwegian escape because a family member of ours was getting married on the ship, and a good amount of us (60+) decided to take the week and sail together. My family and i had an absolutely terrible experience. Originally boarding ship; we were told to wait on one line, and we waited for 45 minutes before we were told we were in the wrong line! The original staff member that put us in the wrong line walked away instead of taking the second to apologize to myself and about 10 other people in my family who all waited in the wrong line. While waiting to board ship, staff members kept telling us to keep the aisle clear. I crossed the aisle at one point to reach a staff member and ask where the bathroom was so that i could change my child's diaper. Another staff member immediately approached me to keep the aisle clear - for crossing it for two seconds to ask another staff member a simple question! Staff members immediately very rude. Leading up to our cruise, my husband and i called the norwegian cruise line multiple times asking if we could have a room upgrade. We went on the cruise to attend a wedding, and were locked into a group pricing discount. Members of the wedding that we attended paid the same price as us and had better rooms than we did because they received free upgrades. However, my husband and i needed the upgrade because we have a one year old and needed a room with a bathtub in order to bathe him (and just extra room in general). We were told multiple times to call back closer to departure date. When we did this, we were told it was “too late to receive an upgrade and ask again at check in”. We asked again at check in and were told to ask guest services once we board the ship. When we got into our room, we were given an inside state room. For two adults and a child, this room was entirely too small. It was too small for one person, let alone three. We needed to keep all of our luggage in the closet and take down a murphy bed above our actual bed to keep our luggage out of the way. As told, we called guest services for an upgraded room and were told that once boarded, it was too late to upgrade rooms. Being that we could not upgrade, we asked guest services to bring us a crib for our one year old child. The crib was unable to fit in our cabin. Even with all of our luggage tucked away in closets/the murphy bed - we could barely fit ourselves in the cabin, let alone this crib. We were still not given an upgraded room, while other people we sailed with had luxury rooms for two adults, no children!!! (For the same price) Our first night at the manhattan room, our waiter expressed his annoyance with us switching to the table behind us to sit with another member of our reservation party who was seated completely by himself at a table (while we had a reservation of over 60 people, and he was the only person seated alone). We felt bad that he was sitting alone, so a few of us got up and sat with him. It is understandable that this may have frustrated the waiter, but as a former employee of food service, expressing this to your customer is extremely bad taste. We used the youth center daycare for two nights so that my husband and i could enjoy a night out. The youth center counselors told us that if our child cried for ten minutes, they would page us. They asked what they could do to console the child if he was crying, and my husband told them to pick him up, rub his back, check his diaper, or just simply play with him. I witnessed the counselor write this down on her ipad during the registration process. On the night we put him in the daycare, i had been paged within a half hour of putting him in and was told that he was “upset for a while now” (10 minutes). When i got down there to check on him, they brought him out in his stroller, with his shoes and day outfit still on (they asked me to provide pajamas so that he could be changed into them, which i did). He had not been picked up, changed, or allowed to play with other children to distract his crying. Why was i paged when nothing had been done to try and console my child? As soon as i picked my child up and took him out of his stroller, he had stopped crying. I changed him into his pajamas that i had provided for the youth center staff in my child’s bag. This was not done for me. They then charged me for leaving him there for two sessions (an hour and 50 minutes per session) when he had only been there for 30 minutes. I ended up taking the child from the youth center and watching him myself for the rest of the trip. I do not understand the reasoning for asking parents what the staff can do to console your child if these steps are not going to be taken and they are going to page the parents regardless (while still charging them). Whenever i tried to push my child in his stroller down the cabin hallways to get to our stateroom, housekeeping was constantly taking up the halls with their carts up until 8:00 pm! The halls are already too narrow to get by with these carts in the way, but with a stroller, it was close to impossible. We had to move them each time. On the first night, they were still cleaning rooms until 8pm at night (what were they cleaning if guests hadn't even spent a night there yet?). There was always one steward in particular who kept getting annoyed at me for having to get by, as if expecting me not to use my stateroom for the duration of my trip. I did not get this staff member’s name. Whenever i would try to get by, the steward would pretend he did not notice me struggling, as i clearly saw him see me and then walk in the opposite direction and into a stateroom. My husband would have to move the housekeeping carts himself. If this steward did happen to move his cart, he would express a very obvious annoyance and once told me he “had to do his job”. His “job” includes being courteous and accommodating to cruisers, even those with children that are in strollers. As a cruise ship leaving out of new york city, the staff should have expected most guests wanted to watch new york yankees playoff games and the new york giants. When these games were on, bar staff would refuse to turn off golf and put these games on. One night, a member in our cruise party went to guest services and asked them to put football on. When they finally obliged, 95% of males on the cruise were all gathered together watching this game on every television that it was displayed on. Another night, the baseball playoffs were on with the new york yankees, and guest services refused to turn off golf. They told us they “did not have this channel”, when they played football on the same channel the night before. They then told us “the game wasn’t on” when it most definitely was. A lot of new yorkers on this boat were annoyed that guest services could not do a simple task of changing a tv station to accommodate the majority of their guests sailing out of new york. Outdoor custodial staff members need to do a better job of keeping the outdoor area dry - my one year old slipped on water and hit his head on the concrete floor! While eating lunch in the buffet one day, there were no high chairs in sight and i had already placed my bags and plates on the table. I asked a nearby buffet staff member to bring me a highchair. He said okay, disappeared and never returned. Expecting him to return, i sat my child on my lap and struggled to feed him and myself until my high chair arrived. I eventually had to ask another staff member for a highchair and that person finally brought one to me. My first night dining at o’sheehan’s, i asked the waitress for one thing on the menu and she did not understand english very well. She kept telling me she did not understand what i was ordering. She brought me something entirely different than what i wanted. Our last night dining at the manhattan room - we were with a reservation group of three tables. All tables finished their dessert before we even received our meals. it took an house for us to receive our meals. Read Less
Sail Date October 2019
Ship was great but It’s been really frustrating. Couldn’t book dinner and activities prior to cruise. Can’t get reservations onboard. Go karts completely booked the entire cruise, my kids can’t go. Only able to have dinner in main ... Read More
Ship was great but It’s been really frustrating. Couldn’t book dinner and activities prior to cruise. Can’t get reservations onboard. Go karts completely booked the entire cruise, my kids can’t go. Only able to have dinner in main dining room twice on 5 night cruise. Missed port in Vancouver. Currently been in line for 1 hour 20 minutes to get off boat in San Francisco. Every time we call concierge, it goes to front desk. Room is great, concierge service is non existent and total waste of money. Credit card went missing from our account, couldn’t play in casino last night. Onboard credits were t correct on our account. I can’t tell you how much time was wasted calling about reservations, accounts, credits etc. not relaxing! Inside family cabin was awesome! Lots of space and storage. Loved having two bathrooms. Best cabin we’ve stayed in! Never again. We’ll stick with land vacations or RCI. Read Less
Sail Date October 2019
We took advantage of Ncl free flight, that was a mistake. We landed at 8pm and had to be checked in by 10. When we arrived at cruiseport they treated us as if we were a huge inconvenience. They gave us our cards and told us to checkin ... Read More
We took advantage of Ncl free flight, that was a mistake. We landed at 8pm and had to be checked in by 10. When we arrived at cruiseport they treated us as if we were a huge inconvenience. They gave us our cards and told us to checkin onboard deck 6. The crew would not let us onboard said to go back and check in, after several minutes of arguing we were escorted to guest service. Our escort spoke with a guest service agent who clearly wanted nothing to do with us. After 10 minutes it was clear he had no idea how to check us in and went to get someone else. She took our cards never acknowledged us, smiled, or made any eye contact. At least she knew how to check in. The ship is beautiful but our experience with crew continued. They did not smile, make eye contact and quite frequently made you feel like you were an inconvenience. I think I heard washee washee twice the whole cruise. We were unable to stop at Victoria, so only San Francisco port. It took 1 1/2 hours to get off., and we were one of first groups called. One person taking key cards for entire ship. Customs not well organized. No one was allowed back on until almost 2pm, apparently they had a few passengers that they could not find. Food is good, plentiful of course. Cagney's is excellent. Never saw cruise director. Enjoyed Footloose and Elements. Racetrack has increased price. Laser tag is now 1 game for 9.95. Enjoyed the 7d and indy car. Read Less
Sail Date October 2019
I went on this cruise with my DD for a little getaway. Embarkation was very good on the ship in 15 min. Debarkation was also good. We didn't get to stop in Victoria, however we have been before so it was fine. We had customs ... Read More
I went on this cruise with my DD for a little getaway. Embarkation was very good on the ship in 15 min. Debarkation was also good. We didn't get to stop in Victoria, however we have been before so it was fine. We had customs in San Francisco, which was fairly long getting off the ship, so a shorter time in port. However we walked to Pier 39 and enjoyed the Aquarium, shopping and all that was there. The Ship was big and new and clean. The atrium had a beautiful chandelier and staircase, but the rest of the ship I wouldn't say was fancy. We enjoyed laser tag. The race cars were fun, but there was a long wait, even with reservations. The Galaxy Pavilion was too expensive for only a couple minutes, so we didn't do any of the VR games. There were 3 main dinning rooms , serving the same thing in all of them. I liked the smaller atmosphere of Taste & Savor restaurants, besides these there is the Local that has a small menu, breakfast was fine, but we tried the fish & chips and they were like fish sticks. Then there is the Buffet and the Observation Lounge with a smaller buffet that is complimentary. Everything else is A La Carte restaurants. We did not go to any of them. The Service was very good. Very friendly staff. The entertainment we saw, Elements was well done, kind of different, but good. We did not like Foot Loose. Our Cabin was a balcony. I found it to be small compared to other cruiselines, but it was fine. I might go again, but I'm not sure. Read Less
Sail Date October 2019
Recently returned from a repositioning cruise from Vancouver on 6th October and arriving in LA on 11th October. Originally the itinerary included two ports 1. Victoria, BC and 2. San Francisco. Sadly a few days prior to departing, we ... Read More
Recently returned from a repositioning cruise from Vancouver on 6th October and arriving in LA on 11th October. Originally the itinerary included two ports 1. Victoria, BC and 2. San Francisco. Sadly a few days prior to departing, we were informed Victoria had to be cancelled due to tidal issues and this resulted in a delay of departure from Vancouver due to passing under Lions Bridge. Naturally this was quite disappointing for such a short cruise however we were issued $50 onboard credit. We were not issued any refund of port fees though. Embarkation: Relatively straight forward and I was on the ship within 15 minutes. I had completed everything online so it was a matter of collecting my sea pass and signing paperwork. Cabin: I had 13162 which was on deck 13 (ironically the medical centre is also located on this deck) and this was a port side mid ship balcony. The cabin was fine with plenty of storage space and a nice (albeit small) balcony. I liked the location as I wasn't far from the stairs and just two levels up to the Observation Deck and close to the Garden Café. My attendant was friendly enough but I wouldn't say he went above and beyond. On one day close to the end, he didn't even bother removing the glasses from my room or wiping the coffee from the side table. Savour: I had breakfast here three times during the trip. I liked sitting by the window and watching the World go by. I found the service to be very good as was the food. I highly recommend the chocolate pancakes. Also try the cinnamon rolls - literally the best ever!! I had lunch here and the cheese burger was very disappointing however the philly steak sandwich was good. Personally I found The Local to be better for the fast food types such as hot dogs/burgers. I had dinner and it was very nice. The menu was the same each night though and the same in all restaurants (Savour/Taste/The Manhattan). Taste/The Manhattan: I had dinner in both and as mentioned above the menu is the same. The service was excellent in The Manhattan and fine in Taste. One point to note on the service in the restaurants, every time someone interacted with me they were shocked I was dining alone. In the end it was comical but also rather draining. Women are able to dine alone and it's not some sad affair. Garden café: The worse place ever! So chaotic. I only went once for breakfast and it was awful. The food was average but trying to get a table was awful. Walking around with your food and having to rush for a table is not enjoyable. American Diner: I decided to try breakfast here one day and it was fine, nothing special. Limited buffet available but nice service. La Cucina Italian: I had two specialist dinning available, sadly I regret dining here. The food was average at best. Pear salad was nice but on the main dining menu and I can't even remember my mine so it shows how uneventful that was. Ocean blue: This was the best meal of my cruise. Incredible sea food and lovely service. Try the scallops for starter (they are very small!) and the mixed seafood for main - perfect. Just a note with the specialist dining, they were very restrictive with when you could book. I was informed they were fully booked however both times I was seated, there were plenty of free tables. This is disappointing as I could've switched my reservation to Cagney's but they said they were full. The Local: I had lunch here on embarkment and it was bit manic but the nachos were good. I had another lunch here and whilst the line was long to be seated, it went fairly quickly and the hot dog was great. Again lovely service. The Observation Deck: Snacks were regularly available during the day here although I didn't eat any. They had soups and salad for lunch and a few other items. I would often fill up my water bottle here and grab a decaff coffee before heading to bed. I won't comment on each bar but all had a great selection of drinks. I do want to say how wonderful Jomar Parculos and Maxime Mathurin at the H20 spice bar were. Always so friendly and happy. H20 Spice: I loved coming here in the afternoon for a dip in the hot tub. It was great being adults only. Only suggestion would be to show a film or something on the big screen. Whilst the beach pictures were nice, it could have been put to better use. Pools/Slides: Great adults only pool, very deep. Sadly a little chilly for our cruise. The hot tubs on the pool deck were full of unaccompanied children - not good. Maximum capacity in the hot tubs were always over due to the amount of kids in there. I did the water slide with the ring. This was great fun with the lights however I whimpered out of the ocean loop. Although it was only a few seconds long, it looked so scary and some lighter people were getting stuck. Pulse fitness centre: The gym was average size but always pretty busy (surprisingly). People were often using equipment and had no clue how to do it safely. Wearing sandals and man bags on the cross trainer was ridiculous. They held a stretch class (7am) and abs class (7.30am) in The Cavan Club. I assume they held it there as there is no room in the gym. Go karting: Again this seemed to be fully booked all the time but I managed to secure a slot. It was worth the wait as it was fun but it was very difficult to overtake other drivers. Worth the $15. Footloose: An excellent show! I was so impressed with the singing and dancing. You must go watch the show. Elements: Unbelievably disappointing. Everything they did, I could have done (I'm intermediate aerialist). I expected the show to be a lot better. It was very colourful so I think that's what makes people think it's great when the actual acrobatics was pretty tame. Personally the issue I had was the lack of quality entertainment. It felt like there wasn't much going on, especially in the evenings. If you couldn't get a show booked then the other entertainment was in the Atrium. Sometimes it was good and other times not such much. There wasn't much going on during the day either. Hardly any activities. Overall I was impressed with my first NCL cruise. I personally prefer bigger ships so perhaps I should consider that in the future. Read Less
Sail Date October 2019
Let's start at the beginning. Ist port victoria cancelled, received email 3 day before sailing tides too high to get under bridge. When you are only stopping at one other port on a five day cruise it seems almost like a cruise to ... Read More
Let's start at the beginning. Ist port victoria cancelled, received email 3 day before sailing tides too high to get under bridge. When you are only stopping at one other port on a five day cruise it seems almost like a cruise to nowhere. First day got right on ship and was in cabin by 11am. This was due to ship being deboarded the day before. Crew party that night, which left some of the staff hungover (things were not up to snuff on day 1, food and restaurant service) .Service and food were much better as the cruise went on. First night Manhattan room, then Savor or Taste the remainder. Did not experience the specialty restaurants. What was once the standard on cruise ships is now an extra priced option. Our cabin steward was great, Putu was his name. We played a lot of Video poker at the bar in the casino and the bartenders were all pretty good. Both shows ere excellent, footloose and elements, and Rob Little comedy was superb! I was disappointed that the ship did not have the thermal spa as I would have paid extra for that. We had the drink package , but had to pay an additional $20 for 6 one liter bottles of water (gratuity included). what a ripoff. The gym was large with a bunch of treadmills but only about 8 machines which I didn't care for. They would be better off with Cybex or Life Fitness than the ones they had. Buffet was good with a large variety of food, mostly tasty and fresh. Our cabin 10132 was towards the front port side of ship. It was quiet, had great view out of balcony, but was a bit extra walk from forward bank of elevators. Elevators almost always busy, I guess a fact of life with a near full ship? Read Less
Sail Date October 2019
This is our 8th cruise - and it keeps getting better. Staff service was outstanding. Ship was clean, very well organized. We had a balcony suite on the 14th floor - everything working. I love the fact that there is no more bathtubs - ... Read More
This is our 8th cruise - and it keeps getting better. Staff service was outstanding. Ship was clean, very well organized. We had a balcony suite on the 14th floor - everything working. I love the fact that there is no more bathtubs - efficient layout. A lot of dining options - we went to Cagney's, Teppanyaki, Local Grill, Garden Buffet, Savor, Taste, and Teppanyaki. Not everything was perfect, but the little hiccups can easily be looked over because of the awesome service. Was a little bummed that Victoria was cancelled, but can't fight the elements of the weather. A lot of activities on the ship as well. In the end, this trip brought our family awesome memories. A family member went on the racetrack. Yes, the charge extra, but it was so worth it. The view of the Golden Gate Bridge from our balcony was priceless... really priceless. The port in Vancouver was clean and beautiful. Granted that we did not depart on the original schedule, they made it up in activities. Read Less
Sail Date October 2019
My family and I decided to finally do a cruise since we have always wanted to do one but never had the chance. Until our friends wanted to the same so we booked it. Arriving to the ship it was an easy process getting on and they even take ... Read More
My family and I decided to finally do a cruise since we have always wanted to do one but never had the chance. Until our friends wanted to the same so we booked it. Arriving to the ship it was an easy process getting on and they even take your bags to your room. When you get on the boat you already have the key to your room and your bags will be waiting their for you. The cruise we went on had only been five days. The only downfall was that we weren’t able to stop in Victoria Canada due to the low tide. Which then they had gifted everyone $50 for credit to spend however you wished. My kids really enjoyed the Entourage since they had the opportunity to interact and make friends with other kids on the boat. They also enjoyed the activities that they had planned. As well as there teen counselors Wakanda and WiFi. They said that they were overall fun and funny people to be around and because of them my kids would like to go on another cruise and have them as their teen counselors again. Overall would definitely see myself planning another family cruise. Read Less
Sail Date October 2019
Had a good experience cruising with the Bliss through the Panama Canal. Thought we would go again with the Bliss on the Canada and West Coast Cruise. Bad mistake, it took us 3 hours standing in line in Vancouver to get aboard the ship. ... Read More
Had a good experience cruising with the Bliss through the Panama Canal. Thought we would go again with the Bliss on the Canada and West Coast Cruise. Bad mistake, it took us 3 hours standing in line in Vancouver to get aboard the ship. There was no priority boarding for anyone other than the Haven. We then find out Seattle had been cancelled from one of our stops and we would spend 2 boring nights in Victoria BC. The food aboard the Bliss was average and we could not get a reservation to the Specialty Restaurant Cagneys. We had to make reservations to go to the show Jersey Boys ( this was a very good show). The other show about the wives of Henry the 8th was a disappointment, I thought being loyal to one cruise would reap some benefits like priority boarding, apparently being a Gold member meant nothing for boarding in Vancouver. I will start looking at other cruise lines for my future trips. Read Less
Sail Date October 2019
The ship is outstanding. Every area has a different but cohesive design so the ship never was monotonous and always had something to discover. We had reservations at one restaurant that I didn’t know was there until I found it that ... Read More
The ship is outstanding. Every area has a different but cohesive design so the ship never was monotonous and always had something to discover. We had reservations at one restaurant that I didn’t know was there until I found it that final night. Always a myriad of events to pique an interest. The food was good - only one meal was amazing (Cagney’s). The water slides were fun as was laser tag and go carting on the ship top. The room was well designed and had plenty of storage. Staff was pretty much always friendly and made you feel welcome. Only two cons pool(s) area could be a bit larger. Kids club needs to be both larger and have a second string support staff to assist when busy. One night there was a 45 minute line and the hostess and server at the restaurant had a bit of an attitude when the entire party hadn’t arrived on time. Other wise it was a fantastic trip. Read Less
Sail Date October 2019
The ship was beautifully and tastefully decorated. The cabins were cleaned perfectly. Rose was great at cleaning our rooms multiple times a day. All of the latest technologies with touch screens, key card tap entry to the cabins, and ... Read More
The ship was beautifully and tastefully decorated. The cabins were cleaned perfectly. Rose was great at cleaning our rooms multiple times a day. All of the latest technologies with touch screens, key card tap entry to the cabins, and outside activities. The shows "six" and "Jersey boys" were spectacular. So much talent!! A large variety of complementary food was available 24 hours a day in many different places. The only complaint I had, was not being able to bring any type of soda or water, only Pepsi products were available. We are Dr.pepper fans. The photos were nice, expensive as usual. Getting on and off the shop was relatively smooth. The staff was friendly and always helpful. Joy ,a waitress in the Manhattan dining room made the cruise for us. So glad that we tried Norwegian again after the first bad experience. Extremely relaxing week!! We will definitely be back.... Read Less
Sail Date October 2019
I have been reading these reviews for two years since I booked this cruise and was, quite frankly, dreading it. To set the scene, this was my 10th cruise and 3rd with NCL. Yes, it is expensive. Why? Because it is registered and based ... Read More
I have been reading these reviews for two years since I booked this cruise and was, quite frankly, dreading it. To set the scene, this was my 10th cruise and 3rd with NCL. Yes, it is expensive. Why? Because it is registered and based in USA and must employ US staff and pay US wages, unlike 99% of other ships which don't. Want a cheaper alternative? Book with another line out of California and waste 5 days getting to Hawaii and 5 days (including an enforced stop in Mexico) getting back. Are the excusions a rip off? Yes but in my experience all cruise lines do this. ( Use Roberts Hawaii instead). Does the ship look old and in disrepair? Absolutely not. It was immaculate. Is it full of modern facilities and bells and whistles? No, but if that surprises you when you get on board, it shouldn't. Do your research!!!! The website clearly tells you that it is one of the smaller, older ships in the fleet and exactly what facilities it does and does not have. We saw the shows every night and they were average to slightly above average. Main restaurant food was typical cruise fare and yes the aloha buffet was busy at lunch times, aren't they always??? Cagneys, one of the speciality restaurants, was the best meal I have eaten on a cruise ship. Overall it was a great week. Please remember people, NCL is a 4* cruise line so why are you expecting it to be the same as Celebrity/Holland America/Princess????? Read Less
Sail Date October 2019
The ship was very compartmentalized. No large open area atrium to enjoy. The food was absolutely horrible. We have traveled NCL and other cruise lines in the past and have never experienced such a bad experience related to the food. ... Read More
The ship was very compartmentalized. No large open area atrium to enjoy. The food was absolutely horrible. We have traveled NCL and other cruise lines in the past and have never experienced such a bad experience related to the food. Buffet was the same things every day with little variety. The main complimentary dining rooms were bland and like warm. By the time we realized the food issue, the pay for dining reservations were booked. Everyone we talked to had the same experience. Getting off the ship at ports was slow, unorganized and disappointing. Do NOT choose stateroom 8570. This obstructed view cabin has NO view, just light coming in. Additionally, the lifeboat outside the room is used for tendering. Each morning it is a rude noisy awakening and good luck resting after a long day at the ports. Overall horrible experience. We traveled on the Escape a year before and it was awesome. Not sure why this experience was on the opposite end of the scale. Read Less
Sail Date October 2019
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