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Sail Date: September 2018
Took the Jewel for a 7 day Alaskan cruise. The ship and cabin were very clean. There were multiple activities to partake in, but many did require additional money, such as bingo. The entertainment was good. The ariel artists of Duo Nika ... Read More
Took the Jewel for a 7 day Alaskan cruise. The ship and cabin were very clean. There were multiple activities to partake in, but many did require additional money, such as bingo. The entertainment was good. The ariel artists of Duo Nika were the best. My only complaint is that several areas of the ship smelled of cigarette smoke. The library, the gym and sometimes the stairwell by the elevators. I was told there is a smoking area above the gym and I assume that might have been the cause of the other affected areas. The service from all staff was excellent. Everyone was friendly and responsive. The dining was average. We opted for the specialty dining package. We were underwhelmed (bland) with all of the specialty restaurants except for the steak house. The filet and rack of lamb was delicious! We took the White Pass train in Skagway and it was excellent. I was not in favor of going because I felt like I didn't want to sit on a train after getting off a ship, but my husband wanted to go and I am so glad I conceded. The scenery is beautiful. The highlight of the trip was the excursion in Juneau where we took a helicopter to a glacier and got to hike and climb the glacier. I cannot even put into words the magnitude of that experience. It was almost surreal. I would definitely recommend this trip. Read Less
Sail Date: September 2018
We sailed the getaway sept 9th. We came in a day early. Boarding was easy, not as energetic at previous ships I have been on but good. Ship was clean, food was good, weather was great. The staff was minimal with interactions throughout. ... Read More
We sailed the getaway sept 9th. We came in a day early. Boarding was easy, not as energetic at previous ships I have been on but good. Ship was clean, food was good, weather was great. The staff was minimal with interactions throughout. Our room was great; Rofu was amazing. Enrique the bartender at the atrium was fantastic along with Stacey at the sunset bar. The rest of the staff really just did what was asked and only spoke when spoken to. One guest had a blue tooth speaker playing music in the dining room. When we mentioned it to the management they just showed little interest in stopping the disturbance. ..wished staff gave us suggestions on safety. Cozumel was borderline dangerous outside of the shopping mall. A brief talk about excursion expectations. One excursion Chevito with the buggy snorkel tour was overly pushy in regards to his tips. Almost demanded then became rude when tip didn’t meet expectations. The Mayan ruin tour was amazing along with the staff from jolley roger. Read Less
Sail Date: September 2018
Chose the NCL Escape to Bermuda for our 2nd cruise to Bermuda to take advantage of the upper and northern parts that we didn't get to explore or experience on our 1st cruise there on Breakaway. HURRICANE FLORENCE made for a lot of ... Read More
Chose the NCL Escape to Bermuda for our 2nd cruise to Bermuda to take advantage of the upper and northern parts that we didn't get to explore or experience on our 1st cruise there on Breakaway. HURRICANE FLORENCE made for a lot of anxiety about even getting on the ship, never mind the cancelled itinerary and diversion to plan for Port Canaveral, Great Stirrup Cay and Nassau (later cancelled). Had a nice stay at the Hyatt Regency Jersey City on the Hudson pre-cruise, comfortable, great location and easy access to Manhattan. We enjoyed touring the Statue of Liberty and Ellis Island by ferry. Was really a good time. Got crushed in the rotating doors on the first night heading out to dinner; it kind of skipped on me and made a leap to get through. Didn't go well. Ripped chuck of skin back on left forearm and required some quick assistance to not bleed all over the place. Patched it up and went out. Seemed OK. Woke up in the morning and had little to no range of motion in left shoulder/neck and very sore. My arm got stuck in clearing the rotating doors so I must have pulled the arm and shoulder through. Got better each day, seems OK. Also notices left toenail black and bone area at the bend huge. That got worse each day. The only reason such is mentioned is my review is absent almost any of the activities I normally do (on Escape last December). With an open wound, I wouldn't do a hot tub or the water slides for my own, as well as others', concerns. With the shoulder and toe, out went the ropes courses. SO WE RELAXED. We're early risers and I made a daily trip by 6AM for an urn of coffee at O'Sheehan's. I've done this on all cruises (see expanded signature). TOTALLY IMPRESSED WITH THE DAILY ATTENTION TO CLEANLINESS ON THE NCL ESCAPE. Starting with the hallways, stairways, common areas and the dining and bar venues. THEY CLEANED EVERY TABLE at O'Sheehan's every morning - not just the tops; underneath every table, every leg, every chair, every square inch. CHANGING CLEANING TOWELS AND SPRAYS CONSTANTLY. Rugs and composite or tile flooring the same. IT WAS LIKE THIS AT EVERY DINING AND BAR VENUE WE VISITED. What a GREAT CREW that really, really takes care of a GREAT SHIP. Our stateroom was 15132 Spa Balcony. We've done the Spa Balcony or Haven each time and luckily also get the VIBE as we arrive 8-8:30 to avoid the heaving travel related issues during later hours (our experience). The Spa pass for the week is WORTH IT; went every day, wife loves a couple hours in the ceramic loungers. I enjoy some of the therapy rooms and the non-heated loungers; one of the nicest views on the ship. Used the fitness center only for mats to do exercises lying on back for tone; not a runner or grunter, but don't mind that activity. I FOUND THE FITNESS CENTER "just barely" the right size as some had to plan different times to access the machines they wanted. VERY CLEAN, VERY FRIENDLY. The stateroom is small, and perfect for us. We ALWAYS HAND CLEAN THE ENTIRE BATHROOM AND HARD AND FABRIC SURFACES. The bathroom was "SPOTLESS." So were the hard surfaces and the furniture. The rug did show quite a bit if color in the rags we used, but not really bad. CABIN SIGNAGE for when to clean, privacy etc. works for us. ONE NOTE, if YOU LEAVE A CARD IN THE SLOT BELIEVING TO KEEP POWER ON, the LIGHT OUTSIDE SAYS "YOU'RE IN THE ROOM" AND THE ATTENDANT WILL NOT CLEAN. Just a heads up. DINING for the week was, overall, excellent. NCL is the ONLY CL that we will use MAIN DINING for Breakfast daily and occasionally for Lunch. Food quality THE SAME AS YEARS AGO; we cannot say the same about our recent years' experience with RCCL Oasis and Quantum Classes (great ships)(also, just our own experience). FOOD REPUBLIC was again a SURPRISE FAVORITE for Lunch on Sea Days and a Dinner. So MANY ASIAN CHOICES, UNIQUE SAUCES AND SPICING and great presentation and venue, we didn't even try our typical Sushi until our last visit. IT WAS THAT GOOD ALL WEEK. CAGNEY'S was, as usual, CAGNEY'S. Two dinners as we had to try both the Lamb and the Fillets with a salad and/or shrimp cocktail (STILL JUMBO versus recent RCCL Chops that came in Martini glass on ice with the 31-40 in a bag size). SERVICE EXCELLENT. TIMING REQUESTED (acknowledge if a show or not and speed or desired courses not overlapping). BAYAMO'S was A SHOCK. The MENU we downloaded when planning and some of the reviews a while back were not good. THE MENU WAS COMPLETELY NEW. And it was REALLY GOOD. We had a hard time picking what appetizers to try (yes, I know you can have whatever you want, but I'm a 145lbs for a reason) but I PICKED A WINNER IN THE ALASKAN KING CRAB LEGS. I was shocked to see A PLATE OF ABOUT 15 SLICED HALF CRAB LEGS piled up and well presented. Honestly, so good and so much I thought of cancelling the entree. I didn't. I had the 2nd from the top seafood entree of Red Snapper, half a Lobster Tail and Grilled Whole Prawns. IT WAS HUGE. I ate the Snapper as I don't have much access to that at home. It was a sweet as Sea Bass. I ate it all. Looking at the tail I felt guilty to leave it and had just a couple of bites; NEEDED NO BUTTER OR SOLD, PERFECTLY COOKED AND RESTED. The same for my wife's beef fillet. LACUCINA and LE BISTRO we did not try. We HEARD GOOD THINGS ABOUT LACUCINA'S improvements. Wife won't go to Le Bistro with the casino smoke overflow. GARDEN CAFE - Never went. BARS - In the VIBE so not an issue for constant service. Pretty fast at most venues. A GREAT PLACE TO HAVE DRINKS PRE-DINNER IS IN THE OVERSIZED LEATHER CHAIRS LOOKING OUT THE GLASS AT THE DISTRICT BREWHOUSE. The also have a FULL BAR LIQUOR AND WINE MENU, it's just not well advertised. Absolutely gorgeous and relaxing venue to just chill. SO OVERALL, didn't make it to Bermuda by NCL Escape made for GREAT WEEK, it's a beautiful and beautifully maintained ship with a GREAT CREW. WILL TRY FOR BERMUDA AGAIN. Read Less
Sail Date: September 2018
My first cruise was a gift from my daughter and my son in law. At first I was nervous never having been on a cruise. I loved it, all of it was great. Everything was so clean and the staff was always so polite, and helpful. We are already ... Read More
My first cruise was a gift from my daughter and my son in law. At first I was nervous never having been on a cruise. I loved it, all of it was great. Everything was so clean and the staff was always so polite, and helpful. We are already planning another one for 2020. All the food was delicious and the drinks. We saw a movie a show and did so much. I truly loved it. Our destination was Bermuda. Such a beautiful place my daughter would tell me of her past trips but seeing was believing. My grandsons 1st trip to the beach and he too enjoyed it. Never a dull moment there is always something to do on this ship. It's why I enjoyed it so much. I like that there was something for every age young children, teens and adults. The children's programs were great kept them entertained which isnt easy these days. Read Less
Sail Date: September 2018
This cruise is a DO NOT MISS if you are going to the Hawaiian Islands!!! The food is outstanding; the service and warmth of the crew are incredible; the balcony cabin midship was fabulous!!! I recommend this cruise very highly in all ... Read More
This cruise is a DO NOT MISS if you are going to the Hawaiian Islands!!! The food is outstanding; the service and warmth of the crew are incredible; the balcony cabin midship was fabulous!!! I recommend this cruise very highly in all areas- cleanliness; free-style dining; tours offered; service... We celebrated our second honeymoon (40th wedding anniversary) on this cruise and were made to feel very special with a bottle of champagne! The decor in each of the dining areas and throughout this ship is stunning and classy. The drinks were well-made and the dining and bar services and selections were magnificent. This was a Beautiful and memorable experience all around. I took a painting class and created a work of art souvenir after having a fun time!! The embarkation and disembarkment processes were well organized and painless. A BIG Thank you to NCL and to the crew of the Pride of America!! Read Less
1 Helpful Vote
Sail Date: September 2018
The Norwegian Bliss was chosen for a 'Cousin's Reunion' by our son two years ago. The Bliss was just beginning to be built. The pre-cruise planning and offers were all coordinated well and some 32 members of the family expressed early ... Read More
The Norwegian Bliss was chosen for a 'Cousin's Reunion' by our son two years ago. The Bliss was just beginning to be built. The pre-cruise planning and offers were all coordinated well and some 32 members of the family expressed early interest in being on board. Sailing found 14 of us present and each and every one had a wonderful time abroad The Bliss. Varied activities on board as well as shore excursions - whether ship sponsored or individually decided - allowed time together and apart, active or not. Four dinners together were part of the pre-cruise planning and allowed together time. Weather cooperated and the 7 day time frame allowed working younger members of the family to attend this event. Of special note and appreciation was the presence and excellent cuisine of "A Taste of India" in the Garden Cafe. I grew up in India and the opportunity to interact with and use my rusty Hindi with the Chefs and their staff as well as with other Garden Cafe, specialty restaurant & Security staff was heartwarming. To receive a special dessert in our cabin from the Executive Chef, Roger Deepak Gavankar, was a real surprise that was shared with the entire family group that evening after dinner and Jersey Boys. A planned family get together, came together exquisitely thanks to the coordination and planning and design of The Norwegian Bliss. Thank you! Read Less
1 Helpful Vote
Sail Date: September 2018
We live in Fort Lauderdale and just finished cruise #41. Our favorite cruise line is Celebrity;however, over the years, we have been on many different cruise lines. Nine of us rather spontaneously decided to hop on board The Sky for a ... Read More
We live in Fort Lauderdale and just finished cruise #41. Our favorite cruise line is Celebrity;however, over the years, we have been on many different cruise lines. Nine of us rather spontaneously decided to hop on board The Sky for a get-away weekend. The price is about as reasonable as you can find (including alcohol) and was also an opportunity for us to try out the new Brightline Train between Fort Lauderdale and Miami (which was a great experience). We give (the nine of us) The Sky an excellent rating. The Sky is an older ship that has been kept in decent shap. It is an extremely casual atmosphere with a majority of the passengers wearing shorts in both the main dining and specialty restaurant areas. (This was one time we enjoyed that aspect of our relaxing get-away.) We each had a small carry on bag and avoided having to wait for our luggage and then walking off the ship this morning was a breeze - breakfast and then we headed to the gangway with NO wait! The food is decent on this ship - buffet, main dining, and specialty restaurants. Our favorite spot was Cagneys where the nine of us celebrated a birthday dinner. The staff went out of their way to make it a festive, special evening. My rib eye was delicous. Note: Bar service, particularly around the pool area can be a bit slower on an all inclusive beverage package cruises. Take a wad of $1 bills and tip those who serve you. They so appreciate this - and you will notice a difference in service. Staterooms are updated but, again, this is an older ship. If you want to be 'WOWed', pay the money on go on a newer ship. The itinerary is also 'just ok' and we never left the ship. Folks who have never cruised will have a fun time on the private island and there are some nice excursions and great shopping in Nassau. If you are a frequent cruiser and can only settle for a top tier experience, this cruise is NOT for you. If you are wanting a CHEAP, casual, get-away, you can beat it! Read Less
Sail Date: September 2018
This has been my first cruise, the experience has been so good, relaxing and so fun that I have been extremely pleased, I will recommend my friends and I will surely return, Thanks for being my best vacation. The room with excellent ... Read More
This has been my first cruise, the experience has been so good, relaxing and so fun that I have been extremely pleased, I will recommend my friends and I will surely return, Thanks for being my best vacation. The room with excellent service, affable, polite staff. In general the workers are very professional. Many activities that. They kept us active and cheerful all the time. I already miss them all. Thank you very much for making me happy, the shows, the food, the cocktails service in the bar, in the room, the musicians, the service of infirmation, the conditions inside the boat. In short everything makes this cruise part of the vacation desired by anyone and in my experience was to disconnect from day to day and live unforgettable moments. Great destination, the perfect island to feel in total relaxation. The drink included in all the destinations would be excellent option. Only the wifi service should be less expensive. Thanks Thanks Thanks Read Less
Sail Date: September 2018
So we took a cruise in April for spring break on Norwegian and it was not a good experience at all. A few of my girlfriends decided to book a weekend cruise and Norwegian offered the short weekend cruise with the dates needed. I was ... Read More
So we took a cruise in April for spring break on Norwegian and it was not a good experience at all. A few of my girlfriends decided to book a weekend cruise and Norwegian offered the short weekend cruise with the dates needed. I was hesitant but thought I would give them a second chance. What a mistake.... NEVER AGAIN! DO NOT WASTE YOUR MONEY!!! It started with a representative telling my friend an option to board without using her passport so she got on the plane to Miami and then was denied boarding at the port. Luckily we got a fax of her birth certificate but the supervisor said he would call back to help and still has not returned her call - this was Friday.... Norwegian has the worst customer service i have ever experienced. We could not get served at the bars, had to tip a waiter cash to come back and serve us and it took hours to get our food in the dining rooms. after waiting at a bar for 10 min and being overlooked and not served multiple times we tried a second bar. After standing in line for 10 min, i reached the bar. I ordered 4 drinks and was told i could only order 2. i showed him my friends in line behind me and gave him my drink order again. he repeated it incorrecty so i told him a third time and his response to me was this - you need to have your order ready because people are waiting in line! I was floored and never went back to that bar. we sat down to breakfast and ordered at 9:20. We then heard announcement that a crew drill was going to start at 9:45. One of our orders came just as the alarm was sounding and the waiter put the food in front of one of my friends. then told us his supervisor would follow up on the rest of our food. It finally came out at 10:15 and one of them looked similar to the first dish but slightly different and was not what my other friend ordered. the waiter brough over the ticket and said it was our mistake, but turns out the waiter put the first dish in front of the wrong person and the supervisor blamed us. After quickly eating we tried to get off the ship and got stuck between two doors for 5 minutes because of the crew drill. when the doors opened, the crew member shoved her hand in my face to get me to wait. she wanted me to wait until everyone on the other side went first instead of creating a two way flow but said nothing, just shoved her hand in my face. Noone said have a good day as we got off the ship or welcome back as we got back on. in fact one day we had to wait while the attendant finished a call to scan our cards so we could leave the ship. The sad part is that i have so many more examples that I could share - it was the norm and bad service was not just an exception. the entertainment - dancers and singers were some of the worst that i have ever seen on a cruise. the band was amazing and we thouroughly enjoyed the music by the pool when they were playing. The entire cruise had complete lack of communication. the first night show encouraged the passengers to get off early because otherwise they would have to get a ticket and wait to get off the ship due to tendering. So we took their advice but when we got to the island there was no food or bars open for 3 hours. Not once did they communicate that we should eat on the ship before getting off because there would be noone serving food or beverages (unless you wanted an $8 bottle of water) until 11:30 that day. we rented floats for $16 a float and used them while waiting for the food to open. We then stacked the floats by our chairs and went to eat. came back and the people behind us told us some guy and kids came and took the floats. so we went to the float counter and was told that it had never happened and we had to walk to other end of the beach area and talk to the office to get new floats. finally they gave us four new floats even though they had recorded us earlier purchasing 4. There is a consistent lack of customer service across the entire norwegian brand. It is so bad that none our group will ever select a Norwegian cruise again - especially considering the level of service you receive on Carnival/Royal Carribean and other cruises. Save yourself money and book with a different cruise line. See my other cruise review where i had the similar experience - Not a fan!!!! on the Norwegian Dawn in April 2018. I do not recommend Norwegian and will NEVER select Norwegian for any future cruise i book - same as the group of friends that went with me. Read Less
Sail Date: September 2018
While Norwegian has no control over the weather, thank you Florence, our trip to Canada that was supposed to be Bermuda wasn't a total washout. I like the Dawn overall. The style and decor of the ship was very nice. It was easy to get ... Read More
While Norwegian has no control over the weather, thank you Florence, our trip to Canada that was supposed to be Bermuda wasn't a total washout. I like the Dawn overall. The style and decor of the ship was very nice. It was easy to get around and it was exceptionally clean. As a smoker, I know just how nasty the smoking area can be, and even that was kept in tip top shape. Kudo's to the housekeeping staff for a great job. I LOVED the Lido Deck set up. It was much quieter than any Carnival I've been on and the service staff were perfection. Irene knew our names and preferred drinks by the second round. The "washy washy" folks I also loved. They were friendly, funny and served a great purpose. I think all ships should follow NCL's lead on this. Our cabin was a bit tight, but workable. Our bathroom was a joke. Whoever decided that it was a good idea to put a sliding glass door to separate the toilet from the rest of the bathroom should be analyzed. Anyone bigger than a teenager would have problems getting in and out of there, let alone a bigger person. Our cabin steward, Stephen was awesome. Our cabin was kept spotless and he was both friendly and professional. We had a "priva-sea" balcony on deck 8. I liked the way is was set back into the hull of the ship, much like a cove balcony on Carnival. Dining. At first I was impressed with all the different options offered. In reality, I was actually disappointed in the quality of the food, the only exemption being Teppanyaki and Moderno. Excellent food AND service, both. La Cucina could take some pointers from Olive Garden to come up to their standards food wise. Service was excellent. Aqua and Venetian, not impressed at all. Food was ehhhh, at best, service as well. 15 minutes to get a cup of coffee? Really? Buffet was ehhhh, as well. Selection was very limited, repeated, and anything that was supposed to be hot seemed to be lukewarm at best. Couldn't get butter to melt on a piece of french toast, a pancake or potatoes to save your life. I did like that there was a "coffee girl" to bring coffee and pastry around in the morning to the Lido Deck area. Reziel was a joy every morning, with her smiles and bubbly personality. Embarkation and Debarkation. AWESOME!!! I have 6 cruises with Carnival and use Faster To The Fun, and getting on and off with NCL in Boston was just as quick and easy as that. Maybe it's just that port, but I was impressed! I usually sail with Carnival. Will I sail with NCL again? ONLY for the Bermuda itinerary. I like the 3 days in port in Bermuda idea. Next time it won't be during hurricane season. Will I sail NCL again for any other cruise? Probably not. While it was "ok"... I find Carnival overall to be a better cruise line. But, that is just my subjective opinion. NCL was fine for what I wanted, and made the best of it when those plans fell through. It was miles from horrible, but a few yards from excellent. Read Less
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