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2 Helpful Votes
Sail Date: March 2019
This was a 5-day Western Caribbean cruise out of Miami. We flew into Ft Lauderdale the day of and immediately took a shuttle to the port (we planned to spend a day in Miami when we returned). The experience immediately started off on the ... Read More
This was a 5-day Western Caribbean cruise out of Miami. We flew into Ft Lauderdale the day of and immediately took a shuttle to the port (we planned to spend a day in Miami when we returned). The experience immediately started off on the wrong foot when the man taking our bags demanded tips from us. He didn't tell us tips were welcome - he took our bags from us and said "Ok, now you have to tip me, pull out your wallets" Our group would have tipped him otherwise, but this now made us unwilling to do so. However, since our bags were at his mercy we felt as though he had no choice. We had two separate staterooms and he demanded money from both groups. He also threw the trash from the luggage tags straight onto the group and littered into the wind. Not a good first impression. Our greatest disappointment came from the terrible quality of the dining experiences. We ate dinner in one of the main dining rooms for 6 of the nights on our cruise. We ate early and never had to wait for a table but the service was consistently slow. I think there is only a single night where our meal took less than two hours. Even one day when we warned that we had a show reservation and that we needed to be out in an hour and a half, we had to leave before all of our food even made it to the table. We reminded the waiter twice that we had a time constraint and he assured us we would make it, and ultimately we left early and just got a snack at the buffet later. The menu options were completely uninspiring - nowhere near as exciting as the menus that were posted online. Every member of our group had meals that were so bad they had to be sent back - and we are adventurous eaters and foodies. It takes a lot for us to not like something. Some of these dishes include: pacific hake that was overcooked and tasteless, a steak that was ordered medium but came well done with the flavor and texture of leather, "taco cups" that were the saddest excuse for Mexican food I've ever seen. This dish was literally just three Dorito chips with toppings sloppily thrown on. The meat platter served meats where most of them were available upstairs at the buffet, and the sausages were just as disgusting up there. We also ate at Shanghai's one night, where the service was outstanding but the food was average at best. The buffet was hit or miss for us. Sometimes we got great items (funny that the buffet had higher food quality than the main dining rooms). The Asian food options seemed to be standout selections there. We also had disappointing items, but would just go get new plates. After the terrible quality of food elsewhere, we were unwilling to pay more money for a premium dinner that would likely also disappoint. The entertainment quality was great, but the quantity was not. On other cruises, you may only have one option each night, but you can at least see something different each night. The Getaway advertised great shows but then there are only two options since they run multiple nights (without getting nickel/dimed into paying extra for a third show, that is). The comedy was good but the opening act did the exact same show for every set. Each comic had two sets and a theater set, which added up to three shows. But that still left two nights where there was no formal entertainment. Our cabin was an interior cabin, that was as expected and kept perfectly tidy by our cabin steward Patrick. He did an excellent job and could always remember which room was ours whenever we saw him. The ride was a little rocky at times with one of our group getting seasick one day, but I certainly would not blame that on the cruise company as they can't control the ocean. The deck experiences were alright. The pool was smaller than expected but the high number of hot tubs made up for that. The daily live entertainment and shows were decent although I did think the karaoke selections were very limited. For shore excursions, we did our own snorkeling excursion in Rhoatan. At Harvest Caye, we had just planned to do a beach day, which was good because there was hardly anything to do there. I'm surprised it is even an excursion option. I would prefer to see this island skipped entirely and have somewhere more interesting added. It was also disappointing that it was Norwegian's island but we had to go back to the ship to eat for free. Other cruise lines I've been on have served food on their islands. At Costa Maya, we did the Kohunlich and Dzibanche Mayan tours and had a fantastic time. Our tour guide Elizabeth was outstanding and provided a rich experience. It was a long drive, but her stories made it fly by. It was great to see these sites as they are very remote and I doubt I would have ever visited them otherwise. In Cozumel our group went to the Xplor park. Our guide Emilio again did a fantastic job and really went above and beyond. The park was very fun but we definitely felt rushed. We could have used an extra hour or two there. We also had the best food of the trip here with their outstanding Mexican cuisine. We tried stocking up there so we wouldn't have to suffer through another Norwegian dinner. Overall, given that this cruise was a bit more expensive that similar cruises during the same week and was on a newer ship, I was very much disappointed in the value. I think we would have enjoyed ourselves more if we had traveled with Royal Caribbean or Carnival for the week. I also didn't appreciated the constant nickel-diming from the company to pay for additional entertainment/food/services. I would not recommend Norwegian cruise lines in the future. Read Less
1 Helpful Vote
Sail Date: March 2019
Firstly avoid Deck 14 like the plague !! We had 14148 (Spa Balcony) and it was by far the nosiest cabin I have ever stayed in - due to the main deck being above, along with ping pong tables, stairs to upper decks (external) and storing ... Read More
Firstly avoid Deck 14 like the plague !! We had 14148 (Spa Balcony) and it was by far the nosiest cabin I have ever stayed in - due to the main deck being above, along with ping pong tables, stairs to upper decks (external) and storing point for sun loungers in the evening - bang bang thud thud from 0600 until 2300 every night - eventually we got moved to 14210 - and a nice onboard credit - apparently no one has ever complained about the noise, but even the hotel director was somewhat surprised by the noise generated. Once moved 14210 was quieter, but didnt negate the noise from the pool deck - heavy footed people and kids running around just reveberates through the floor / ceiling. So where possible avoid DECK 14 (Haven suites are fine btw - further fwd and not under main deck area) Otherwise a great cruise, Casino was very smokey - unlike the Bliss which is totally smoke free. Food top notch - boarding was great and getting off was the quickest ever at Miami - leaving the ship to getting a taxi took no more than 15minutes !!! (british passport too) so well impressed with that. H2O nice place to chill out during sea days - plenty of loungers around the ship - but key spots reserved early on (like 6am) !! Brazilian and Cagneys speciality dining was excellent. Cruise director on this voyage was rather bland, and maybe over selling himself - struggled to understand him at times - and just didnt really have the flare and charisma as others on the the NCL ships. Finally, parts of the ship are showing wear and tear - toilets in O'sheehans were riddled with flies (Small fruit kind of ones) brought it to cleaners attention - but still there.....:-( I think its due a refurb this year (2019) so should bring it back up to scratch. Remember though DECK 14 avoid !!! You have been warned. :-) OH and i almost forgot - BURN THE FLOOR is an absolute MUST - so login to your cruise and reserve a seat or 2 now !! simply amazing. (Top tip try and get front row seat in centre) you will see why :-) Read Less
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2 Helpful Votes
Sail Date: March 2019
Getting into and through security was the easy part,everything after that was horrible food was cold,pool area was crowded,they never cleaned our cabin but wanted to charge a service fee per person $116 for four days. All activities and ... Read More
Getting into and through security was the easy part,everything after that was horrible food was cold,pool area was crowded,they never cleaned our cabin but wanted to charge a service fee per person $116 for four days. All activities and shows were always booked no matter what time of day. We only went to one island given we were to stop at 2 in total. Being on the water for 3 days out of our 4 day cruise was crap. The only thing good was being able to sleep. Getting off the ship disembarkation omg was horrible we woke up at 6 to be off at least by 730am we got delayed because of customs and waited in line for over 3 hours to get off the ship. No staff was available to help with line situations people were arguing the whole time. This was my first cruise and by far the worst experience ever. I will never book another cruise at least through Norwegian. Just horrible. Read Less
Sail Date: March 2019
-It took a solid 3.5 hours to disembark and our cruise director kept saying that this is normal -They canceled a port indicating choppy waters and we completely understood but what followed was a chain of events -They made no ... Read More
-It took a solid 3.5 hours to disembark and our cruise director kept saying that this is normal -They canceled a port indicating choppy waters and we completely understood but what followed was a chain of events -They made no arrangements for any other port and no activities on board till the afternoon -Upon cancelation, they didn't make any backup plans and we remained at sea for 2 days -The staff was irritated and it manifested into anger towards many of the passengers -While we were waiting there were people who were unable to stand in the long lines to disembark and many missed their flights -There were hardly any vegetarian options and they kept asking us if shrimp would be acceptable -We callled, Terry, the cruise conierge for help since this was our first cruise but no one ever aswered or returned messages -Mandy our cruise director was not present when requested for her -At this time we feel we got swindled and they made no efforts for their paying customers Read Less
Sail Date: March 2019
HORRIBLE EXPERIENCE! Started off from usually getting a bottle of sparkling wine in the stateroom since I’m a rewards member.. no bottle. When I asked why they said it was too short of cruise for one. Next they had us trapped on the ship ... Read More
HORRIBLE EXPERIENCE! Started off from usually getting a bottle of sparkling wine in the stateroom since I’m a rewards member.. no bottle. When I asked why they said it was too short of cruise for one. Next they had us trapped on the ship the whole time since they claimed at one of two ports the waters were too rough to tender (they were just as calm the day before we were at port) they did nothing for us! They easily could have rerouted us or asked us to wait a few hours before the waters were up to their standards. They got on the intercom and said how they planned a bunch of new activities to make up for it(yeah right) I had a first time cruiser with me as well and you can imagine his first impression! He never wants to cruise again! We felt so trapped with no where to go! The food was ok but if you wanted a drink at dinner forget about it! I had to wait until I almost had my dinner before a drink even showed up! If I wanted another I had to order as soon as the first one arrived. One last thing is our room attendant was very nice but when we would leave and move the thing to “make up cabin” on 2 different occasions we came back to it on “do not disturb” and an unmade cabin and no fresh towels- I had to track someone down for fresh towels. (Probably some kids in the hall) but they should only have these buttons available from inside the stateroom so no one can change it. We are paying a service fee for what? I made my own bed 2nd. Overall I had a horrible experience I’m really not sure if I will cruise Norwegian again.... it was definitely an EPIC FAIL Read Less
Sail Date: March 2019
20-30 minutes for a drink. Never left the ship for their "private island". Called the front desk because there was dry blood on our sheets, we could never get through, it just rang and then a message said everyone was busy, try ... Read More
20-30 minutes for a drink. Never left the ship for their "private island". Called the front desk because there was dry blood on our sheets, we could never get through, it just rang and then a message said everyone was busy, try again later. Eventually had to take sheet from a cart in the hallway. Getting off the ship was horrifying. We needed to be on the 5th floor to get off the ship. We tried to get off the ship early by carrying our own luggage off. Traffic was so backed up that we we're standing in the back of the ship, on the 7th floor stairwell. And they kept calling more groups to get off the ship. I would think just a couple weeks after crushing 2 moorings and damaging the ship, their service would be on point. That was not the case. Drink package would have been worth it if it didn't take 30 minutes to get a drink. Food was good. But I can get good food anywhere. Please do not take a Norwegian cruise line adventure.... Ever.. Read Less
1 Helpful Vote
Sail Date: March 2019
We choose this cruise as our family vacation for the year. We enjoy beach type vacations and have enjoyed cruises in the past. We choose the Epic because it looked like it had a lot to offer our whole family. Unfortunately, we could ... Read More
We choose this cruise as our family vacation for the year. We enjoy beach type vacations and have enjoyed cruises in the past. We choose the Epic because it looked like it had a lot to offer our whole family. Unfortunately, we could not have been more wrong. The ship was severally under staffed. Everything had massive time consuming lines. For example, the boat offered 3 water slides, but they typically only ran 2 at a time because they didn't have enough staff to run them all at the same time. We only saw the rock wall open twice and both times it had huge lines. The climbing tower and trampoline never opened. The 2 small pools were extremely overcrowded. The sprinkler system that was supposed to offer splash pad type of setting was broken. They only had about 15 tubes out for the tube slide, which resulted in another huge line. I watched a teenager pass out waiting for a tube. The cruise medics took more than 30 minutes to respond. This was the 3rd time that I have been on a Norwegian cruise, and the 3rd time that I was disappointingly informed that the sea was too rough to get on the tender boats. It was a beautiful day with very calm waters considering we were on an ocean. This resulted in an overcrowded boat with a insufficient staff and amenities. The staff did not seem too shocked as a few informed me that during the last 5 months, they only made it to the island 3 times. The cruise directer responded by offering a few additional activities, most of which required additional fees. The boat was also under construction and we were not informed that the massive rock wall would be unavailable for our cruise. The drinks seemed to be watered down. I weigh under 140 pounds and did not catch even the slightest buzz after drinking 20 mixed drinks (Miami Vices, BBCs, Mango Melt Downs). I am a lightweight when it comes to drinks and I did not feel any effects from these beverages. Boat departure took 3 hours, seriously 3 hours. We missed our shuttle to the airport and nearly missed flights. Once again the cruise director managed to find a place to let the blame fall; she went with port authorities this time. Although my friends managed to get off much quicker due to dumb luck and had no trouble with port authorities or customs. By the third day much of the boat smelled of septic. The other attractions such as Escape the Big Top and the Circus De Sol la booked very quickly and were nearly impossible to get into. The comedian on board made fun of guests to obtain pity laughs rather than relying on wit and originality. Much of the food on the buffet was cold and repetitive. They encourage hand washing, yet many of their bathroom sinks and soap dispensers would not work. I am very upset that our family wasted our vacation time and money on this horrible experience. Read Less
Sail Date: March 2019
Have been cruising for over 25 years and love it. NCL's Epic was the most horrible cruise we have ever been on. Waitingfor 40 minutes to get seated at the Teppanyaki restaurant with a reservation. Waited another 30 minutes till waiter ... Read More
Have been cruising for over 25 years and love it. NCL's Epic was the most horrible cruise we have ever been on. Waitingfor 40 minutes to get seated at the Teppanyaki restaurant with a reservation. Waited another 30 minutes till waiter takes drink order. Waited another 30 minutes till cook showes up. But that time I had gone to another restaurant and gotten food cause I was ready to faint from hunger. When I got back my boyfriend still hadnt seen a waiter. 45 minute wait at Sheenans to get a table. Waiter did not show up. Citwue de dream show. Table right away but no waiter for 30 minutes. Drinks at bar impossible to get. I am 62 years old and not into pushing. So no bartender would notice me asking for a drink. Last day leaving tg3e ship was a disaster. People pushing in the hallways. 4100 guests were told to leave tge cabin by 8am but were not aloud to get of board. For 3 hours we were pushed in the hallways when tgey announced the gate was changed to deck 5 where tge only way was to use gge escalator. Men were arguing throwing chairs babies crying. After 2 hours we finally saw some staff handing out water yo exhausted guests. We left our room at 7.30am and got of the ship at 10.28am. How do the do it when there is a fire? These were horrible conditions. Horrible Read Less
Sail Date: March 2019
We chose this cruise for the 2 ports in 4 days due to time constraints and to try one of NCL "larger ships" unfortunately the layout of the top deck (lido) is crammed, pools are small, the pool in the adult only did not even open ... Read More
We chose this cruise for the 2 ports in 4 days due to time constraints and to try one of NCL "larger ships" unfortunately the layout of the top deck (lido) is crammed, pools are small, the pool in the adult only did not even open on the sea day. Dining was very plain, the food was never changing at main dining and buffet. Both were just acceptable, not notworthy and I find it hard to understand how anyone could say the dining on this ship is outstanding. No choice for upgrades at the main dining rooms and not a lobster on any menu. Teppanyaki and sushi were very good, however, Cagney steakhouse was not better than anything I have had in main dining rooms on other ships. 105 minute wait for room service for cold pizza, undercooked grilled cheese and stale chips. I was never approached by waitstaff on deck for drinks; only able to wave down after several tries, then wait just as long as when I would get in line myself. The 30-50min. wait for drink service at both bars or by waitstaff on deck is unacceptable. I feel this is definitely due to the all included drink/gratuity package and will gladly pay for good service and drinks on my future cruises. From the time of emabarkation throughout the cruise the staff was unfriendly and most times projected unhappiness in addressing questions, concerns or plain hospitality. At the start, staff directed us to the wrong window then rudely orders us to move to another window, then blamed the other staff "stating she always sends people to wrong place" if so then why not address it instead of continuing to project errors over and over. Photographers were amature and did not even bother to tell us when bra straps were showing before taking pictures and we really are not happy with the unfriendly staff at the studio that were rude when we did not want all of the unprofessional looking poses that were taken, of course we still purchased some because we always do. Whenever asking staff questions around the ship most staff claimed they did not understand; the blank look of none caring was always present, never engaging. The second stop of cruise was canceled due to "weather" However after speaking with many other unhappy cruisers it was found out that the private island stop is almost always canceled, we would never have booked had we known. On the plus side, the entertainment including Howl at the moon, Priscilla queen of the desert and the band at the Cavern were all very good. Comedy show was fair. We did appreciate the cleanliness and abundance of available hand sanitizer stations. The best part was fast disembarkation. The room that we had was not what we had been shown upon reservation - it was supposed to be a large deck, never were we advised it would be all enclosed except window. The room is very odd in no privacy in bathroom or shower just frosted glass and sink in living quarter. We really wanted to enjoy this cruse but with all the fails, will never consider NCL again nor recommend. Read Less
Sail Date: March 2019
A group of us that are Super fans from NFL teams chose to cruise to the Bahamas, Over all the experience was not great. Food was decent, but service was slow or non existent. Ship was clean but the crew did not seem friendly and seemed ... Read More
A group of us that are Super fans from NFL teams chose to cruise to the Bahamas, Over all the experience was not great. Food was decent, but service was slow or non existent. Ship was clean but the crew did not seem friendly and seemed disinterested, They did not make you feel welcome. This did not include everyone, just the majority. We did find some that seemed to have fun and made you feel special. Our steward never seemed to materialize but the room was clean and presentable. This was just a very disappointing cruise. Food was as I said decent, Osheehans was our favorite. The buffet was goos as well and the Shanghai Noodle Bar was also one of our favorites. Debarkation was horrendous. No organization and there was major chaos. At this time I would not recommend Norwegian Cruise Lines and our plan is we will not be cruising with them again. I have been on 2 Carnival Ships, 1 Princess and 1 Royal Caribbean, All of those I would recommend. Read Less
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