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Cruise Ratings
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Sail Date: January 2018
We try to book a cruise once a year to get away and have some fun and see the different places. Best way to holiday and value for money. Impressed with entertainment as always. First time to book a suite which was lovely Booked to ... Read More
We try to book a cruise once a year to get away and have some fun and see the different places. Best way to holiday and value for money. Impressed with entertainment as always. First time to book a suite which was lovely Booked to see the new destination Pomene. However, was disappointed not to travel there due to operational issues on the ship. However, out of our last 3 cruises, we have never reached the scheduled destinations due to some reason or other. Supposed bad weather, high seas, operational issues, which has been disappointing. Dining menus should also cater for low carbs for people on banting as most menus are very high in carbs. Embarkation - queues are long to hand in luggage, but then the rest of the process was seamless. Payment via Credit card was the best option so no need to stand in queues to settle account. Entertainment was great with a variety of shows. Enjoyed the bingo every day but prizes have reduced since my previous trips. Read Less
Sail Date: January 2018
We decided to do something that both of us did not do before. It was a great experience even though the ship had some technical problem and we were not able to visit Pomene (which we were looking forward very much) The overall experience ... Read More
We decided to do something that both of us did not do before. It was a great experience even though the ship had some technical problem and we were not able to visit Pomene (which we were looking forward very much) The overall experience were good. Seating at buffet restaurants were a problem as there was not enough tables available. Food were good. Enjoyed the entertainment, the shows and the on-board activities. The excursions at the Portuguese islands were well organised and we enjoyed the snorkeling.The food on the island were a bit disappointing. The pubs on board were nice but smelled like smoke. The embarkment and dis-embarkment went smooth. Enjoyed the gym and putt-putt course on board. They do handle your suitcases were rough and the plastic bottle shower gel broke and leaked into all me cloths and made a big mess. We will do this again and will recommend this to other people. Read Less
Sail Date: January 2018
the rates are very reasonable. my husband and i were honeymooning and what better way to have your first experience together as newly weds. the restaurants are very clean and the waiters are very friendly and professional. Samunti from the ... Read More
the rates are very reasonable. my husband and i were honeymooning and what better way to have your first experience together as newly weds. the restaurants are very clean and the waiters are very friendly and professional. Samunti from the IL Galeone Restaurant would be reason for me sail again with MSC very funny guy.The cabin was very warm apart from the small size of the shower everything was just fine. The housekeeping team very helpful and always willing to assist.The lounges were just to the TEE, we spent most of our time at the Manhattans Lounge the entertainment really kept us going. This is where all the ladies took advantage of the chance to dance with the Officers, dream come true for me. Don't tell my husband i said that. Lol. As for the shows perfect, Stephen job well done, the last show really left me in tears, i felt very emotional when the time came for us to say goodbye to the Ship, really felt like another home away from home, we made new friends and became one big happy family during the 4 days.Job well done MSC your staff is well trained and they did everything with big fat smile all the way. we still would like to go see Pomene because the trip had to be cancelled due to the whether. thank you for making our honeymoon memorable. Read Less
Sail Date: January 2018
The cruise was to celebrate my wife's milestone birthday (40). The cruise was extremely delightful and well worth the value for money. The overall experience was excellent with very efficient service all round. However in saying this, ... Read More
The cruise was to celebrate my wife's milestone birthday (40). The cruise was extremely delightful and well worth the value for money. The overall experience was excellent with very efficient service all round. However in saying this, we were extremely disappointed by the decision of not going to Pomene and the rebate of 20$ was not an appropriate compensation. I was advised that this has happened on several occasions and this destination should be reconsider as a destination in future cruises. Another important point was the miscommunication or no communication regarding service charge for vouchers purchased onboard. This amounted to an additional 20$ charge. This should have been communicated upfront. Overall, the cruise was an awesome experience however like most holidays too short. We will be looking at longer holiday cruise options that will incorporate more sporting activities and will accommodate more kids activities. Keep up the great work in the communications and co-ordination of the cruises. Read Less
Sail Date: January 2018
This was one of my bucket list items and what an experience my wife and I had fantastic that is how I will describe it I feel it is a must. The embarkation was handled so professionally MSC Staff you guys were great. The cabin where ... Read More
This was one of my bucket list items and what an experience my wife and I had fantastic that is how I will describe it I feel it is a must. The embarkation was handled so professionally MSC Staff you guys were great. The cabin where we were in very comfortable great stuff , although I feel the shower could have some improvement. The food was great 24/7 service no problem well organised and you dine wherever you really feel comfortable. Staff from various countries very helpful and respectful always a smile on their faces and I must compliment the staff who is keep the Sinfonia spotless everyday all day long. Great entertainment on and off the Sinfonia , my hi lite was the music in the Manhattan Bar great music great entertainment and people participate that was great to see. On deck various games for adults as well as kids , I will recommend anyone to go an experience this , it was fantastic I definitely will do it again and to crown it all my wife is cared of water or heights and she enjoyed herself tremendously. The Sinfonia Rocks. Read Less
Sail Date: January 2018
Although the embarkation and disembarkation went smoothly, the collection of luggage at the baggage terminal proved to be confusing as bags were merely placed according to colour coding attached to the bags. Maybe consideration can be ... Read More
Although the embarkation and disembarkation went smoothly, the collection of luggage at the baggage terminal proved to be confusing as bags were merely placed according to colour coding attached to the bags. Maybe consideration can be given to put it in number order or maybe use a carousel like at the airports. Apart from the above, I can only commend the crew for a well organised and pleasurable cruise. the service we have received at the Il Galeone restaurant far exceeded our expectations and the food was excellent! I have to thank our dinner service waiter, Mr Sigit from Indonesia, for excellent service, far above what was expected! He is truely an excellent representative for MSC!! The ship is clean and very well maintained throughout the cruise. We did however experience a technical difficulty which resulted in us not being able to visit Pomene which was a sincere disappointment. We spent and additional day at Portuguese islands instead. The cabins are small but are immaculately clean and serviced twice a day, fresh towels are always available which is a plus! We stayed in an inside cabin, but I knew that it was going to be small based on the photos provided on the website. I felt that the shore excursions were a bit pricey, but that is just my opinion. Maybe consideration can be given to give free ferry transportation to Inhaca island as there is not much to do at Portuguese islands. (Although I love the beach and snorkeling - I took my own snorkeling equipment). Day 1 at Portuguese islands was fun and there were some activities to keep the crowd entertained. I traveled with my children and it was a wonderful experience for all of us, I loved every minute of it! Just wished I didnt have to sleep! Will I do it again? Absolutely!!! I cant wait and would especially like to do the Mediterranean cruise! Read Less
2 Helpful Votes
Sail Date: January 2018
We went for a family member's anniversary and birthday. We needed a quick and powerful break for everyone. Will definately go on a MSC cruise again. Some of the food did lack a bit of taste, but there is a wide variety of food almost 24 ... Read More
We went for a family member's anniversary and birthday. We needed a quick and powerful break for everyone. Will definately go on a MSC cruise again. Some of the food did lack a bit of taste, but there is a wide variety of food almost 24 hours available. The Sail-Away party is not as powerful and entertaining as it used to be in the past and there's less waiters on the deck and in the pub than there used to be. The waiters now is also not as helpful, willing to work and friendly as the staff that was on the ship the previous times (in 2011 & 2016). We also left the harbour more than 2 hours later than suppose to, which was also a bit disapointing. There should also be a bit of a warning to let parents know that the girls of the Sail-Away party show a bit much, which is not really for kids to see. We really hope the next time we go on a cruise with MSC, these things would've improved. Read Less
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