This was our first and last experience sailing with MSC. In all honesty, the problems began far before we even boarded the ship. Their website is horrible. Their customer service phone lines were just as bad. Getting answers from anybody varied depending on who you got to answer the phone that day. It took me multiple phone calls just to book an excursion. Several more phone calls to change the ...
I would like to give ZERO star, but I can't. MSC is a low, low, low quality cruise. If you like good food, avoid it. The meals offered are POOR and quality not so good. Staff if not well trained (specially customer service). The "juices" offered during breakfast time aren't juice: it is like a water with something with a horrible taste. This is my 7th cruise and the worst that I ever been. Even ...
We enjoyed the cruise and everything that went with it. We were not very impressed with the on-board shows. We expected more from a Mediterranean cruise. On previous local water (SA) cruises the shows where very entertaining. As one can expect from a mainstream cruise, there were a lot of passengers which made meal times a nightmare. Doesn't matter if you go earlier or later. I guess one should ...
10-day cruise kicks off with weekend option that we took advantage of. Incredible 3-day trip that began in Port Canaveral. Our interior room was quite spacious with considerable closet and storage “Seashore” on and off was easy, exceptionally clean ship with fantastic customer service and entertainment. We saw three evening shows, each offering delightful performances: great talent, choreography ...
Horrible experience so far. Over crowded everywhere queues for days to do just about anything, including accessing lifts. People are frustrated and impatient and thus pushes in lines and literally fight for space in the pools. Dirty. Cheap food. To top it off our ship is stuck in the Harbour. What a terribly disappointing experience. Stuck for another 3 days hoping to 'cruise to nowhere' instead ...
we booked this as it was in the school holiday and their wedsite said they have a full planned cruise activities for kids as well as 4 kids clubs for all the differnt ages. kids club was closed for most of the trip and we were told sorry they are under staffed. so we were stuck with our kids and all the rest of the boats passengers too. so kids were running and screamming every where. then we were ...
Our room concierge was great and very kind. About the only thing on the cruise though. Food, I travelled with someone who was gluten intolerant. Mashed potatoes are one of the items she can eat. However those are not on the buffet for everyone as we were very rudely told she could not get those because it was on the kid buffet. I even explained it was for gluten issue and was still rudely told no. ...
We have decided to give MSC a try for a short cruise with a group of friends. For background: we are seasoned cruisers, have tried almost all mass market lines (Carnival, RCI, NCL, Princess) and are Elite on Princess, which is our preferred line. We chose to sail in Yacht Club to compare that experience to what we have had on our last NCL cruise in Haven and in Penthouse Suite on Enchanted ...
Great staff they were all so friendly. Yes there is not a lot of bathrooms throughout the ship. The entertainment and food is solid a good amount of party’s. Plenty of bars though. Had to wait 1 hour in a line getting of the ship. With the new elevator technology they have at times elevators take forever and can be crazy. For kids you will have to walk through the casino it’s no seperate. For ...
Great time. The staff was nothing short of incredible. Randolph was our waiter at dinner. We never wanted for anything. Can’t say enough good things about him. He took the time to talk to us, make recommendations, give us tips and tricks to improve our stay, and became an adopted member of our family by the end of the trip.
Rudy was our cabin steward. He noticed that I had a CPAP machine and ...