Horrible from the get-go. First time on MSC, may very well be my last. Might give them another shot, but we will see.
The MSC Divina is a gorgeous ship, but it definitely has some layout problems where you have to go up a floor walk a little bit and then back down to access one of the dining rooms. So strange and others indicated the same.
Customer service is awful! Calling in on a ...
Embarkation was a breeze. The muster drill was very quick and organized. The ship is the most beautiful we have been on in almost 100 sailings BUT----
ENTERTAINMENT---We had heard not to expect much but what that had is the theater was fine but the music before dinner was started at 6pm so nothing before early dining and it ended before late dining. We usually have a drink before dinner and ...
Chose this cruise because of price. We have been on 12 Carnival cruises and 5 NCL. I am not sure about all the negative reviews for food, we had as good of service and food as the other lines. Yes the staff will pester you the first two days about drink packages and specialty dining, but really the other lines are pushing drinks and other items. The staff was very friendly and attentive. Yes there ...
My wife and I sailed on this ship doing a back to back cruise. This our first week. We got to the terminal about an hour before our boarding time on our docs. The took our bags and led us into the YC checking area. We took a seat, and they called us to the desk. Ten minutes after getting to the terminal we heading on the ship. The butler escorted on the ship and in the Top Sail Lounge. Butlers ...
We live in Spain and prefer to cruise from Barcelona. We had a thoroughly enjoyable cruise, despite the 3 hour embarkation process caused by the COVID 19 testing requirements. This was our first time with MSC, and having read lots of negative reviews about the dining experience, we were a little concerned about what to expect. We can now report that we could not fault the food. We mostly dined ...
I'm sorry if my review seems a little harsh but I'm only going to tell you the things that really stood out as not pleasant.
Note, I've been on over 15 cruises to date.
FOOD:
I was horrified that my assigned sit down dining room has $ upgrades for what may be considered "better" entrees. I was really saddened that the only beef that was on the standard menu was always served in gravy type ...
This is my second MSC Yacht Club cruise on the Meraviglia. From a special embarkation area through your Butler walking you off the ship- The MSC Yacht Club is worth every penny spent!
The YC is a ship within a ship. You have your own Butler and assistant Butler who literally take you anywhere on the ship. In port, they take you personally off the ship and to your excursion or hail a taxi. ...
We are avid cruisers and can do a great comparison on many levels with the different cruise lines and ships. This ship is without a doubt the prettiest ship we’ve ever been on but that does not make it a great cruise experience. Basically it is a European vessel that does not know how to provide great customer service to Americans. The way they handle problem situations is atrocious. The food ...
MSC needs work on communication
We sailed the MSC Meraviglia October 16 sailing. Beautiful ship, clean with a friendly staff. That makes a good first impression but it doesn’t take long for that to be questioned. As we proceeded up the gangway to the ship the very first thing they did was “chip” us like a pet! MSC does use an electronic bracelet to replace the ship card which is handy and it ...