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8,529 MSC Cruises Cruise Reviews

We chose this cruise because it was close to my wife's birthday. On the Sunday prior to the cruise our President announced the strict measures for gatherings and movement of people - we thought our cruise was cancelled and tried to ... Read More
We chose this cruise because it was close to my wife's birthday. On the Sunday prior to the cruise our President announced the strict measures for gatherings and movement of people - we thought our cruise was cancelled and tried to contact MSC for confirmation not possible. MSC eventually notified us that the cruise was going ahead. On arrival at the terminal at 10.30 a.m we found that disembarkation was still taking place and with the confusion could not find the allocated wheelchair assist station. I left my wife in the queue with the luggage and went to find a wheelchair. I went back to my wife and an MSC employee kindly took our luggage and indicated where we should go bearing in mind we had a wheel chair he led us to a queue where we ended up with a flight of stairs to navigate - very interesting - all told we were on board by 11.20 a.m. The cruise we thoroughly enjoyed apart from all shops being poorly supplied but one had to appreciate Covid 19 which we were advised were causing the problem. However we tried on no less than 5 separate occasions to purchase some gold chain and each time we were either too early - too late - I am closed (but the doors were open) we just gave up in the end we were also hard pushed to purchase gifts from the MSC logo shop. We were on second sitting but had no problem changing this to first and what a wonderful dining experience we had a great waiter Sanekia who really looked after us. We unfortunately had purchased the oriental restaurant package without realising, through lack of explanation, that this was a set menu consisting mainly of sushi which we both do not like so were very disappointed but made the best of a bad situation. The cabin was fabulous no complaints atall the room service at breakfast was very efficient and housekeeping excellent. But MSC need to update their brochures on room service and prices as it clearly states that only pizzas carried a charge but this is not so there is a charge for room service other than breakfast but you have to look at the television to see this - ours was not working for two days until I realised there was a plug not connected at the back to the tv. Then the disembarkation what a farce that became and seriously MSC you need to read up on Wheelchair Assist and what it entails when we arrived at the designated area there was one person allocated to all people needing wheelchair assistance to disembark but he disappeared before assisting anyone and after the first hour never to be seen again. I managed to secure a wheelchair for my wife and proceeded to disembark only to arrive at the checkout with stairs and did a magical mystery trip of the Orchestra with a great MSC employee who managed to get us through the crowds to the goods entrance where there was a ramp all in all very exciting!! On a brighter note congratulations are in order to MSC staff and crew to getting clearance for us to disembark on the 20 March 2020 under extremely difficult times. Read Less
Sail Date March 2020
We choose different destination from previous years, te cruise was lovely despite the harvoc we are going through in the world one thing that was so so horrible is that I booked 2 cabins and to be placed at 14007 another ar 12019 when ... Read More
We choose different destination from previous years, te cruise was lovely despite the harvoc we are going through in the world one thing that was so so horrible is that I booked 2 cabins and to be placed at 14007 another ar 12019 when later the next day after having requested that we are placed in the same floor then the is a cabin available when we have already unpacked-now that was not nice at all at all..food was lovely, but this time is was not so clean, the lifts were forever dirty,finger prints on mirrors on the rails etc....rooms were made but not as neat as with Musica - staff not so friendly especially on the last days you could swear that they were frustrated, didnt portray full willingness except for the ones that working at the dining rooms - it felt as if the customer care downgraded a bit - please, at reception woow you just do not find any friendliness just people with a straight face no friendliness at all - please do encourage your staff as much as possible because we takr these trips for relaxing, to be away from all the stress-either than that all went well.thank you Read Less
Sail Date March 2020
We joined the cruise with friends. Just a weekend away ... and wanted to relax and have some fun. Everything is extremely overpriced. As we were paying in the region of R2000 pppn... we do expect quality. We paid for ALL ... Read More
We joined the cruise with friends. Just a weekend away ... and wanted to relax and have some fun. Everything is extremely overpriced. As we were paying in the region of R2000 pppn... we do expect quality. We paid for ALL our photos and got home to find most missing .. we were shocked. They were already horrendously overpriced.. then missing loads. The staff were obviously overworked as they were pretty miserable towards us and I commented more than once that waiters and reception staff were rude. Our dining waiter was friendly.. but the wait for drinks etc was very long. I feel I was made to feel unwelcome. My daughter went to be entertained and was forced to watch a movie .. very boring. She complained that the lady working there was impatient. Are the crew overworked maybe? Played in casino and just lost ... no entertainment in just losing all the time. Drinks were not cold on the island.. warm and unpleasant and Qs always long We paid for a KYKNET cruise and saw 3 singers the whole time ... hardly the faces on the advertisement. It was dismal. The 3 tried their best, but quite honestly that was not what we were expecting from KYKNET cruise .. it was a poor show. Where were the rest of Kyknet??? We are going again in December as we've booked already. I took 4 years between this one in March and the last time in 2015. Things deteriorated and I remembered why I originally said I wouldn't cruise again. I hope in December we have a better experience. Please could we be treated as though we there for a holiday and not just there to make MSC and the staff more money. It is theoretically not a cheap holiday!! We go to have a holiday ... not to line your pockets ... please work on making cruisers feel welcome... I totally felt the irritation from 80% of the crew. Read Less
Sail Date March 2020
We booked this cruise at full price over a year ago. We wanted to try MSC, I had read all the reviews and decided to go with an open mind. First off the ship is beautiful and very clean, the only think we didn't care for is the ... Read More
We booked this cruise at full price over a year ago. We wanted to try MSC, I had read all the reviews and decided to go with an open mind. First off the ship is beautiful and very clean, the only think we didn't care for is the chopped up layout. The staff at customer service desk were unfriendly like other reviewers have stated. The lack of communication as to what was going on was unbelievable. No crew had the same story. We couldn't make any of the ports scheduled due to the Corona Virus which I do understand is out of control of MSC. But come on, a little compassion would have been nice. We were so excited to go to Tortola but missed it. We paid top dollar for this itinerary and in return did not get our money's worth. When we mentioned this to the Customer Service desk their attitude was, "what do you want me to do about it". They did not care. They also stated that the contract states that MSC can change ports as their discretion. Nice attitude there. The food started out okay but went downhill. The selection was not great. Pizza was awesome. Oh, who runs out of Bud Light? Oh, MSC does. I wanted to give this cruise line a chance but the fact that they are so unorganized makes me think twice about it. I also had an incident with one of the stores. I bought a bracelet which they sell by the inch. After they measured me they did not have the lobster clasp so they told me to come back later. When we went back they still couldn't find one. So I decided to get the bracelet anyways and would have a jeweler back home fix it for me. The girl then informs us that the sales person made a mistake on the price. I had a receipt. She would not honor that price. We had to get the manager and argue about it. we finally were told we could have this 6.00 item for free. Okay all is well, but guess what, we were charged. I didn't even bother to argue about that little amount. That is just one of the little things that bugged us over the week. Not very customer friendly. We paid $1600.00 for a balcony room which was a great deal but then we hear that people on the ship got the same room category a month before for $700.00. We asked for a credit but got nothing. So we paid full price for one of the cheapest itinerary's. Oh well, live in learn. Will we cruise MSC again? I don't know. But they have a ways to go with customer service. Read Less
Sail Date March 2020
It was our first time on MSC. Being that the ship was only half full of passengers and the hole corona virus outbreak made for an uneasy cruise. The food was average witch was disappointing as I was under the impression that their food ... Read More
It was our first time on MSC. Being that the ship was only half full of passengers and the hole corona virus outbreak made for an uneasy cruise. The food was average witch was disappointing as I was under the impression that their food was much better. I will say that they made very good pizza. Not impressed with their steak house, I rarely send food back , but I had to with my first steak (over cooked). The service was great from all the crew members. They too had to be worried about the virus and what was going to happen with them as far as trying to get home are staying on the ship. The ship is beautiful , many places to just sit and relax . Many bars . Cabin was ok , standard size , balcony was nice size. The TV channels where limited ( I know you don’t go on a crusie to watch TV ) I would have liked to have more then CNN for news. Read Less
Sail Date March 2020
I chose Divina for the classic nature of the ship and it’s original itinerary but that had to change because of the nature of covid-19 and that was completely understandable. The ship was absolutely beautiful, just as I was told it would ... Read More
I chose Divina for the classic nature of the ship and it’s original itinerary but that had to change because of the nature of covid-19 and that was completely understandable. The ship was absolutely beautiful, just as I was told it would be. From the start MSC buffered us from the harsh realities of the outside world and encouraged us to stay informed but to relax and let them handle everything, and that they did! Service was top notch and 5 star with Alvin and Mac as our MDR waiters and Pasquale the maitre D. So wonderful in fact that we were offered an upgrade to the butchers cut and we politely declined because we enjoyed our experience so much with Pasquale, Alvin and Mac and wanted to spend that last night with them and our other table mates. Top officers of the ship were easily available and accessible most times of the day if you needed anything and very ready to answer any questions or concerns from the captain to the cabin attendants. Guest relations was extremely helpful with one exception where I was told some people are offered better services than others in the same cabin class, which was wrong information. Overall my experiences were overwhelmingly pleasant and any hiccup was quickly remedied by leadership on Divina. I was surprised to find that Bella balcony staterooms were larger than fantastica balcony and Bella was less expensive. The room service included with fantastica didn’t make enough of a difference to lose the much needed space and the loss of a sitting area inside the cabin. That needs to be reconsidered. Floor levels aren’t what determines luxury. I’d have gladly paid more more a bigger balcony cabin on a lower floor. You should consider flipping these categories. There were two hiccups, room service and the one issue with an unqualified guest relations female but both were taken care of quickly and I was extremely happy with the results. The last issue I had was with photography which I will avoid at all costs in the future due to its bureaucracy and complicated schemes to get more money out of you by scamming you out of package discounts. I was waiting for a time share pitch or used car extended warranty offer to follow. No one seemed to know why it was so complicated and offered no valid reason for the complicated rules and regulations set forth by who knows who and who knows why clearly designed to gouge people. Management was completely castrated to make any concessions to the inane rules and regulations to make a sale so I had to pass and walk away rather than pay double for one picture while a package deal should have included it for half. Any questions or requests to modify a “policy” was met with attitudes as if I were a criminal for asking. The worst customer service I’ve ever experienced and in sharp contrast to everything else onboard Divina. This is your one area to focus on major improvement. This cruise was filled with twists and turns and changes and surprises every day because of the external virus situation and in all honesty, MSC turned into a mystery tour that anyone would have paid for the experience. They kept us upbeat and confident that everything was handled and for the most part, it certainly was. From surprise destinations to marriage proposals within the cast of the evening theatre show to whatever... Divina was a very pleasant experience and no one I talked to wanted to leave the ship for the harsh reality of the mainland as we returned. Lifelong friends I made on this beautiful ship that week still talk of commandeering the ship away and starting our own colony at sea with the passengers and crew whom we loved. You’re lucky I can’t manage to steer a boat that large or we might have tried... Read Less
Sail Date March 2020
to go to places i have never been,but this did not happen as the itinary changed frequently and we had to go to places i was not interested in,out of the 28 day cruise we were at sea for fourteen of them as we were not allowed to dock.in ... Read More
to go to places i have never been,but this did not happen as the itinary changed frequently and we had to go to places i was not interested in,out of the 28 day cruise we were at sea for fourteen of them as we were not allowed to dock.in my opinion this cruise should never had taken place and should have been cancelled.ships main staff could not or more to the point would not answer straight forward questions hoping you would not bother to ask again. the ship was clean but there was not a lot else for staff to do as there was only about 1800 guest on a ship that holds about 3500,bar staff and restaurant staff very helpful but food a disappointment.cabin clean and tidy,entertainment non existent as was only on for about 1/2 hour a night and a sports bar that showed no sport,bingo once a week,and on deck all they played was kids games with not many kids onboard,would i sail with this cruise line again NEVER EVER. Read Less
Sail Date March 2020
28 days from Dubai to Hamburg visiting places I had never been was the mantra for our cruise. We set sail on March 12th 2020, same day I believe the world Pandemic was officially announced. Should MSC have let the cruise depart Dubai? ... Read More
28 days from Dubai to Hamburg visiting places I had never been was the mantra for our cruise. We set sail on March 12th 2020, same day I believe the world Pandemic was officially announced. Should MSC have let the cruise depart Dubai? - absolutely not. MSC's only objective was to get their vessel back to one of its home ports. There was no regard given as to the well being of its passengers, or the dangers it was potentially going to expose everyone to along the way. In reviewing our cabin and the ship I will take out the emotion and absolute chaos that ensured at the Guest Services Counter and how absolutely ill informed and unhelpful they were on many occasions. Yes, unprecedented times but to be given email addresses to send your query to or told, "you didnt book that onboard so we cannot help you" was in itself frustrating and as unhelpful as you can get. This is when enquiring about laundry and gratuities prepaid - no they could not assist you! Pandemic nightmare aside, we were fortunate enough to have cabin 9010. 9010 is a suite at the front corner, starboard side of the ship. The cabin was large with some of the best views onboard the ship. It consisted of a spacious bedroom, shelving areas, dressing table (with hairdryer in the drawer) a TV, mood lighting and a small extra hanging cupboard. The bedroom has a large panoramic fixed window that looked out over the centre of the bow, plus a sliding glass door to the side out to a narrow balcony. You walked through into a sitting room that again was large with a pullout sofa bed plus two single lounge chairs, coffee table, small fridge and a TV. Off the sitting room was the walk in robe. The walk in closet/dressing room was a treat with lots of hanging space plus drawers and a safe. the bathroom was off the walk in closet. The bathroom was ship standard, small and a bit tight but adequate. Being only two of us, there was ample room to move around. We only got to stop in one port and this is were the cabin can get interesting, depending on your outlook. The following can be either a negative or positives. 1. You hear the anchors chains etc. Yes you hear the thrusters and the anchor chain being deployed and it can be noisy. If you have an excursion you wont be late! If your trying to have a sleep in, you will be woken. 2. Walking is a must. The suite is located at the front of the ship so you are walking long lengths to get places. We were on the 9th floor, walked to mid ship then either up or down the stairs-never used a lift, for the restaurants. Plenty of natural exercise after all the eating, if you have walking difficulties it could be difficult to walk the distances. Overall we enjoyed the ship and its ambiance. We thought MSC Splendida was more tasteful in its decor than gawdy, stylish rather than in-your-face. The theatre shows were appalling to say the least and in saying that, we aren't fussy people. Food was what we expected, small but adequate serves (you could always ask for more) some food was very good, some ok, some not to our taste. When the latter happened we would retreat to the Italian cafe for coffee and some of their lovely lemon slice. Would we go again - yes. Overall the ship on a normal cruise would be fine (albeit floor shows) with a number of bars, coffee areas, pools etc. What it does lack is sea-time entertainment such as bingo and quizes with prizes to get passengers interested. We learned a lot on this journey, ships hierachy let nothing out of the bag and staff are last to know. Had it been normal times we would have made it to Hamburg instead of being offloaded in Marseille. Once the journey began much was outside of the ships control but as I said - they should never have left in the first place and as such creating an unnecessay, unsavoury and costly experience for its passengers. Read Less
Sail Date March 2020
This was not my first cruise with MSC,in fact it was about my 7th or 8th mostly transatlantic from Santos, Brazil to Europe apart from one to the Caribbean. Prior to this I had done a mini cruises with Fred Olsen. To be honest,after my ... Read More
This was not my first cruise with MSC,in fact it was about my 7th or 8th mostly transatlantic from Santos, Brazil to Europe apart from one to the Caribbean. Prior to this I had done a mini cruises with Fred Olsen. To be honest,after my first cruise with MSC in 2013 I was quite impressed and wanted to go again,which I did more or less ever year following. In 2014 cruising again from Brazil to Europe I met my a Brazilian lady from Sao Paulo; we exchanged emails and stayed in touch corresponding for a whole year . Thereafter, I would go to stay in Brazil for a month or two in January and February before we took the cruise ship from Santos in early March to Europe by way of a holiday for my partner,and a means of getting me back home to Britain as opposed to flying. Fast forward now to March of this year, with the Corona virus outbreak in Europe ,we were told by our agent that all passengers would be tested before for the virus before being allowed on the ship. I wondered how this would be possible with over 3000 passengers due to embark! There were 4 in our party and we were not checked and apart from going through security, we went aboard. As far as I know from talking to other passengers onboard ship,no one else was checked either. So, we duly set sail and our first port of call was Buzios, a place I had visited on two previous occasions. Two days later we were due to arrive at our last brazilian port of Maciea before crossing the Atlantic . It was before we reached the last brazilian port that the captain had made an announcement that one evening in the theatre that we would be denied access to all of the European ports on our itinerary due to the continuing spread of the corona virus. This is when the nightmare began, and panic ensued resulting in approximately 1500 brazilian nationals opting to leave the ship in Maciea. Those of us remaing, approx. 1500 were told by the captain that there was no corona virus onboard ship and we should settle down to enjoy the rest of the cruise. At this point we had no certainty where we would eventually disembark. We had flights al ready booked from Barcelona, back to Brazil and UK respectively. Eventually Lisbon was the only port that would let us disembark there. This is when the nightmare really began and chaos broke out and during all the confusion and lack of leadership from the captain and his officers, my suitcase was sent back to Brazil despite the fact my address details were the UK. Add to this flights were being cancelled so it was very stressful and traumatic for those of us left not knowing if and when we would be able to get a flight back home. I eventually got off that nightmare of a ship on 27th March after a lot of false starts only to discover that I had cotrated the Covid19 virus! I was laid up in bed when I got home for 2 weeks self isolation. My partner and her friend were also laid low with the virus on arrival in brazil. Fortunately, the 3 of us have recovered eventually from the virus which we caught on the ship. And,for me,the nightmare continuse because MSC have made no effort to repatriate my suitcase! No apology, no acknowledgement ,and yet,it would be a simple thing for them to collect my suitcase and send it back to me here in England. For this reason I will never cruise with MSC again! = Read Less
Sail Date March 2020
This trip was booked in November as a quick girl's trip. We had never tried MSC before and they were offering great prices as they were new to the US market. With COVID 19 just starting to hit headlines we weren't sure what ... Read More
This trip was booked in November as a quick girl's trip. We had never tried MSC before and they were offering great prices as they were new to the US market. With COVID 19 just starting to hit headlines we weren't sure what to expect since other cruises were started to show cases and quarantines, but we decided to make a go of it anyway! We flew in the morning of the cruise and arrived in Miami without any issues.We got to the port around 9:30. Check-in was a breeze, even with all the extra precautionary steps - such as them checking every single page in our passports to make sure we hadn't traveled to a banned country, and doing thermal scans of every passenger. I'd say check-in maybe took 30 minutes total. They never gave us a total headcount for passengers but I would say it only appeared to be about 50% capacity. We boarded the ship around 11:30 and went straight to the buffet lunch. We had no issue finding seating and had plenty of decent options to choose from. We had mandatory safety/mustering drill around 3:30 and were late setting sail - I think we were supposed to leave at 6pm and it was more like 8pm. We didn't have to wait at all to get our first drink at the pool bar, but I will say that we had the basic drink package and it is very limited on what you can get for $6 USD. Mostly mixed drinks (like screwdrivers or Rum & Coke) and Moscow Mules. Nothing fun like pina coladas or margaritas are included in basic package. We decided to skip the main dining room the first two nights of our three night cruise and opted instead for buffet. Again, seating was plentiful and it was easy to find food we liked. We went to the show the first night "Autumn in Paris." It was just okay. We've been on 8 other cruises (Royal, Carnival, Celebrity, Norwegian) and it just wasn't up to the same level of entertainment. This line is all about the cruise experience and less about the endless things to do on theirs ships. No trivia, no art auctions, no surfing, no rock walls - but we were 100% fine with that because we didn't want to feel like we had to be somewhere doing something at all times. We also did not use the Casino, though in passing through it, it was very small. I would say the shopping is about average for what you normally find on cruise ships. I picked up a few things for my kids, but I wouldn't say there was anything amazing. There were plenty of pools and hot tubs and it was easy to find empty hot tubs because of how few people were on the cruise. Our first stop was MSC's private island Ocean Cay. It was a beautiful island. It had everything you could want - plenty of beaches (8 to choose from) a handful of no pressure shops and bars and food trucks. We were hoping we could stay here the whole time and be stranded there! Our second stop was Nassau. We opted to go on a local bus (jitney) to a beach and spend the day relaxing and doing nothing on our own time. We did local shopping near the port on our way back to the ship. We ate in the Main Dining Room for our last night. The food was good - not great, and we had one other couple at our table. We ate all of our breakfasts in the buffet, and they were fine. Our room was upgraded from interior to balcony and it was just the right amount of space for two people. There was plenty of closet and drawer space. The bathroom was average size and had shampoo/body wash dispenser. We did have to ask our steward for hand soap, as it was empty when we arrived and we were missing our pool towels. You have to use the same pool towels the whole time (even at the beach) and it was hard to track our steward down to swap them out for clean/dry ones. Overall, I would say these were unusual circumstances so hard to judge a trip - but I would like to try MSC again! Read Less
Sail Date March 2020
We booked this cruise on black friday.Very good price.This ship is beautiful and very clean.The cabins are also quite large and comfortable. THATS THE GOOD.Now the food is very bad.All food was cold.Cold food was warm we were scared we ... Read More
We booked this cruise on black friday.Very good price.This ship is beautiful and very clean.The cabins are also quite large and comfortable. THATS THE GOOD.Now the food is very bad.All food was cold.Cold food was warm we were scared we would become ill.We ate pizza for three days.The service desk is a no go.Most staff have very limited English. We were charged for drinks on Ocean cay even though we had a drink package.We stood in line one hour to get this taken care of.Many people with the same problem. STAY AWAY dont fall for the great price and beautiful pictures.The entertainment was also lacking.We never saw or heard cruise director.Alot of the music is in Spanish we were very board most days.This is not a fun cruise this is a laid back most people sleeping after 10 kind of cruise.Like I said save your money dont go on this cruise ship. Read Less
Sail Date March 2020
To start I need to tell you that the ship was at best at half occupancy. I am sure this had a huge impact on wait times, table availabity in the buffet area and deck chair availablity. The occupancy was heavily affected by the ... Read More
To start I need to tell you that the ship was at best at half occupancy. I am sure this had a huge impact on wait times, table availabity in the buffet area and deck chair availablity. The occupancy was heavily affected by the coronavirus. Embarkation went quickly and easily. We arrived around11:30 am and were on board by about 12:15. There were no lines to check in. We had to wait until noon to start boarding. we were in group 14 and were on board by 12:15. Every few, less than 200 people, waiting to board at this time. Rooms were ready right at 2:00 pm. My luggage arrived just before the safety drill and my daughter's just after the safety drill. The ship is beautiful and well maintained. I had only one issue. the windows in most of the public rooms were very dirty. This made viewing out of them unpleasant. The layout of the ship was awkward in places. A few times we found ourselves in a "you can't get there from here" situation. We would have to go up or down a deck to get through to another area of the ship to return to the deck we had been on. We use the stairs most of the times, but on the occasions we took the elevator, the wait time was minimal and the elevators were rarely full. The food was a hit or miss situation. All three times I at at the buffet, most of the hot food was barely warm to cold. Most appeared to have been out too long and the warmers did not keep the food warm. The meals we had in the MDR were good but nothing to write home about. Our waiter was efficent and made sure our meals were delivered hot. Drinks in the MDR were never correct. I tried to buy a drink from the bar (I only purchased the non-alcholic package) but was told my package did not cover it and could not have it. They could not even get my daughter's soda correct. One person at our table ordered wine each night and only on the first night was it the correct wine. The other nights she recieved the same wine she ordered on the first night despite having ordered a different type of wine. Another person at our table ordered iced tea. She recieved a glass of the ice tea concentrate. Very disappointing. Drinks package was a problem throughout the cruise. I purchased the non-alcoholic package as I will ususally only have one or two drinks a day. Each time I went to the bar to purchase an alcoholic drink, at first I was told no because I did not have the premium drink package. I told time I wanted to buy a drink. It always took two or three attempts before they would fill my drink order. Any drink not on the menu was usually wrong, even something as simple as a whiskey sour. I did like being able to get fruit juice and bottled water on the package I did purchase as I do not like soda. We had a Fantastica level balcony. The room was tight had enough storage. The luggage fit under the bed easily. We had asked for twin beds, but the bed was a queen when we arrived. We asked that it be made into twins and it was done before bedtime the first night. Our room steward was nice and helpful. Only issue was he forgot our beach towels on morning. He brought us the towels as soon as we asked. So no real problems. We did not enjoy the one show we went to. It was difficult to follow, no real continuity between acts. The dancing was more prancing and posing thand dancing. The acrobats were good, did not really seem to belong in the show. Decided not to go to any others. Ocean Cay was beautiful. But the lines for lunch were long. With only one main buffet on the island, I wonder how much worse it would have been if the ship had been at full occupancy. Again, all the food was cold and most was flavorless on the island. The bar staff once agian was difficult. The only drinks that were correct were sodas and bottled water. Not even a simple juice order was correct. The snorkling excursion was fun and well run. Plenty of safety people in the water and a great guide explaining different types of fish. The excursion to swim with the stindrays was cancelled. The explaination was that the ship was not at the island long enough. If that was the case, why was it offered at all. The departure time was known by the cruise line. We tried to book the scuba excursion instead, but was told they were offering those yet. Why were they being offered on the website prior to the cruise if they were not really available. Disembarking and embarking at the ports of call were easy with no long lines. Our temperature was checked each time we re-entered the ship. Final disembarkation went very smoothly. We did express embarkation and took our own suitcases with us. Again there were no lines so we were off the ship in less than 20 minutes. Everyone in our group did make sure to settle our accounts the previous evening. We had a balance due as as we had pre-paid the service fee and excursions. With the one excursion being cancelled we were due a refund. Instead of applying the amount back to my credit card, we had to recieve the amount in cash from the guest services desk. I found this awkward. I am glad I did this the night before disembarkation. This was the only time I had to wait in a long line on the ship. I was very dissappointed in trying to work with MSC prior to my cruise. I was the only one in our group who was able to pre-pay our service fee. The other two pairs in our group tried but was told they could not do it. Trying to get basic question answered always required a long time on hold. The shortest time on hold with MSC was 42 minutes. I was very discouraged by the lack of excursion in Nassau to discover there were a number being offed on the ship. As well as a number being offered online for Ocean Cay were in fact not available because the island is not finished. I also tried to purchase airport transfers and was told they were not available, only to discover onboard they were available. The lack of accurate information before and during the cruise made things difficult. I have cruised a number of other cruise lines. I doubt I will be cruising with MSC again. Read Less
Sail Date March 2020
I have cruised MSC before many years ago and had a good experience. I have also cruise with Carnival 6-7 times, Princess, Holland America and Royal Caribbean. I realized very quickly this cruise line was not the experience I was looking ... Read More
I have cruised MSC before many years ago and had a good experience. I have also cruise with Carnival 6-7 times, Princess, Holland America and Royal Caribbean. I realized very quickly this cruise line was not the experience I was looking for as an American. I booked this cruise because the dates worked for my step-daughter's spring break and because the prices were great, and free drinks and wifi package. We tried to cancel our cruise due to the sudden Coronavirus onset just a few days before leaving but we were unable to reach anyone after a long phone wait. When we arrived the port crew was extremely unfriendly and I immediately felt uncomfortable. I felt as though I had just arrive for my prison intake. Again, lots of cruise experiences and never felt this way. The gentleman who checked us in did a good job of making us feel welcome, which helped. However, as we boarded the ship I found the crew to be more like security, very unfriendly feeling and barking orders or demands. I am acclimated to all the smiling faces and helpful souls of the Carnival cruise experience and I will be returning to them as a loyal customer from here forward even if it means paying a little more money. At dinner we sat for typically an hour and a half because the wait staff was handling so many tables. Our waiter was friendly and did his best to accommodate. They would bring rolls, and I asked 3 times for butter while we sat there hungry for 30-40 minutes waiting on the butter. The food served was very small servings, and not up to par for an evening dinner entree experience. Shrimp cocktail contained 2 shrimp, the steak ordered was paper-thin. The second night we decided to upgrade for the rib-eye with bearnaise . When the steak came it had no bearnaise. We asked the waiter who shrugged us off and never returned with the sauce. Twenty minutes later we went to find some sauce from another waiter, but by this time the steak was cold. We asked for the head waiter, who never came. We asked for refund which we were also declined. We were offered a 20% discount, which we also did not receive as per our bill at check out. We asked for the manger on the way out of the dining room and informed him we will not be returning to eat in the dining room, nor will we return to this cruise line in the future. They continued to mix up our orders and bring out wrong dishes we had not ordered. It was clear they did not have the staff needed to get the job done efficiently. The cruise seemed to be half booked which leaves me wondering what would have happened if it had been full. Our room was extremely tidy, and our room staff were friendly. We also found it easy to obtain beverages in the bar areas which we loved as well as the ability to use use the drink package the day we were on the cruise ships owned island. My suggestions to MSC, is to train your staff for customer service, we are your customers not a bother! Add more staff to you dining room and more things to do throughout the day, the choices of entertainment were slim. Leaving us sitting in our staterooms for hours at a time waiting for the evening show. I hope this review helps those who are shopping for a great deal to see what gets cut when prices are so low. Spend the extra $50-$100 a person and enjoy your vacation experience! Read Less
Sail Date March 2020
We chose this 3 day sailing as an introduction to the Yacht Club. We were markedly impressed with the service. The room was great and the food in the Le Muse restaurant was great. The servers remembered our drink preferences which was ... Read More
We chose this 3 day sailing as an introduction to the Yacht Club. We were markedly impressed with the service. The room was great and the food in the Le Muse restaurant was great. The servers remembered our drink preferences which was awesome. Our Butler and Assistant Butler were awesome. We will definitely be back to the Yacht Club. Areas that MSC could improve on would be some of the entertainment selections. I know that on newer ships the Yacht Club Restaurant and Top Sail Lounge are in the same place but on MSC Divina we found it to be a bit awkward to have to traverse the entire length of the ship to get to the restaurant. We attended the Cruise Critic Meet and Mingle and will do it on every sailing we ever go on. The upselling was slightly annoying as well but they weren't pushy. The Yacht Club area on Ocean Cay was serene and the food delicious. I understand that they are still working on the island so I won't fault them for the port-a-potty trailer as I know they are working on actual restrooms. All-in-all it was a great experience. Read Less
Sail Date March 2020
MSC Divina was more than perfect! After reading reviews, I was hesitant, expecting a bad time and rude employees, as most of the reviews say. Embarking- NO long lines and NO trouble! We expecting to be waiting all day in lines and what ... Read More
MSC Divina was more than perfect! After reading reviews, I was hesitant, expecting a bad time and rude employees, as most of the reviews say. Embarking- NO long lines and NO trouble! We expecting to be waiting all day in lines and what not, but we arrived at our terminal at 11am for check in and was on the boat eating lunch by 11:30! We weren’t expecting to board until 2 or 3pm, I think that’s where most people go wrong. Get there early! Avoid lines! For starters, the buffet was AMAZING! This was actually my favorite part of the cruise overall, as my boyfriend and I are foodies. They have almost anything you can think of. Whether it’s soup, salad, chicken, pasta, beef, eggs, Italian, American, they had it all. There were people at every food station with hand sanitizers. The room was clean. We overall loved the cruise and would love to come back. The staff was friendly and accommodating. The gelato was great! We got it many times. Ocean Cay was stunning and getting on/off the ship was easy and quick. 3 nights wasn’t long enough! Read Less
Sail Date March 2020
• We got the impression that the ship was over capacity, as it was almost impossible to get to the food stations or even get a table at the buffets at mealtimes, due to the sheer quantity of guests. • The embarkation and ... Read More
• We got the impression that the ship was over capacity, as it was almost impossible to get to the food stations or even get a table at the buffets at mealtimes, due to the sheer quantity of guests. • The embarkation and disembarkation processes were tedious and frustrating due to the number of people that had to be checked in and the added admin overhead of filling in health questionnaires because of the Corona virus. • Once onboard the ship after embarkation, there was a distinct lack of direction or guidance in terms of where to go while waiting for rooms to be readied and when the announcement came that the rooms where ready, it was difficult to find exactly where these rooms where. • The lock to our cabin was problematic and we reported it multiple times, but it wasn’t fixed. • We had to ask for toilet paper for our cabin numerous times, at the time that we arrived we had one roll which had been almost used up. It was only late that night that we were given additional toilet paper. • Our visit to Pomene unfortunately had to be cancelled due to low tide conditions and it was deemed unsafe by the Captain to ferry guests between the ship and the island. While we appreciate that this was outside the control of MSC, there was an announcement which claimed that alternative entertainment would be provided to guests. This never happened. It might have been a nice gesture, if MSC had provided guests with a couple of free drinks, perhaps free room service, or delivered on the promise of alternative entertainment, to make up for that cancellation. At least we did get refunded for our land excursions. • Noisy neighbours were a problem quite often – on the first day, shortly after arriving at our cabin, I had to ask a neighbour to turn down his loud music. We also had to deal with rowdy guests at ungodly hours in the morning, as they returned to their cabins – perhaps a more visible security presence would have discouraged people from contravening these rules. • At disembarkation, although our bags were labelled and tagged as instructed and placed in the corridor the previous night, one of our bags were temporarily lost as it was left outside building for some unknown reason. We missed the first shuttle to the airport because of this. Though there are many negative points, there are some positives too : • I thoroughly enjoyed the lounges, the bars, and the restaurants. The staff in these areas were a delight and the service in these sections of the ship was great. • The theatre shows were a highlight and very enjoyable. • The ship itself is quite beautiful and classy. Read Less
Sail Date March 2020
We love to cruise, we find it relaxing and love spending quality time with the family. We always enjoy the entertainment and love taking part. Its definitely easier on the 2nd cruise.. the food in the buffet it delish. Love the variety.. ... Read More
We love to cruise, we find it relaxing and love spending quality time with the family. We always enjoy the entertainment and love taking part. Its definitely easier on the 2nd cruise.. the food in the buffet it delish. Love the variety.. the evening restaurant dinner is lovely too. We loved our waitress, Jes on this cruise, so friendly and caring. My son enjoy juniors club a lot more this time. He also enjoyed the putt putt and tennis on the top deck. The theater shows were top notch. Looked forward to the shows every night. Didn't get to see Pomene , which was kinda sad. But found some entertainment and swam. The disembarkation took longer this time. I'm sure its because of the department health forms that needed to be filled out. We were very impressed with the sanitization on board .. going in and out of the buffet. Well done MSC.. we love to cruise with you Read Less
Sail Date March 2020
Our first time with MSC. Arrmonia is a nice mid size ship with enough going on to fill our evenings. The ship was very very clean we did not catch the COVID-19 bug Food ... we was on the first sitting for our evening meal. The food was ... Read More
Our first time with MSC. Arrmonia is a nice mid size ship with enough going on to fill our evenings. The ship was very very clean we did not catch the COVID-19 bug Food ... we was on the first sitting for our evening meal. The food was just ok nothing to rave about. The buffet dinner was better also the pizza was nice a great snack of tea when we did not fancy the menu. Cabin .. we was rocked to sleep most nights in our compact ocean view cabin nice bed with the world's smallest shower. Entertainment .. the big shows was a bit tacky for my liking we ended up taking over a corner in the white lion bar most evening and entertaining ourselves. Staff .. 99% was amazing the captain called them the best crew on the sea I would agree Would I sail again on the ship yes on a different itinerary. Read Less
Sail Date March 2020
We chose this cruise for the promo. EZ drink package, wifi and OBC. We flew directly to Miami on sailing date and were met at the airport by shuttled arranged by MSC. It was a short ride to the port and we were checking in very shortly. ... Read More
We chose this cruise for the promo. EZ drink package, wifi and OBC. We flew directly to Miami on sailing date and were met at the airport by shuttled arranged by MSC. It was a short ride to the port and we were checking in very shortly. \ We found the Armonia to be a very well organized ship. We found our cabin (we had booked Interior Guaranteed} and were upgraded to an Oceanview. The cabin was bright and though not spacious it was sufficient for two people. I was surprised at the closet space, having been on the Meraviglia where space was limited. We were assigned first seating dining and shared a table for 6 with one other couple. We enjoyed the variety of foods offered and found the portions to be adequate. Our waiter was Landi and he did an excellent job taking care of us. We found there was a variety of activities to keep us busy when we wanted to be busy and just relax when we wanted to do that. We are older and don't stay up late so we didn't do many shows. But heard a lot of good things about the shows. The service was extraordinairy. I had to stop by Guest Service our first day and get help with my wifi. Arpy was very helpful. I accessed my messages and found that my daughter had passed away suddenly the night before. My first thought was to fly home so I went back to Arpy and explained i needed to find out how to arrange a flight. She calmly said she would put through a call to my family and I could speak with them and decide what I needed to do. This was accomplished in just a matter of minutes. After talking with my other daughter it was decided that things were under control and to stay on the cruise as it was only a week long. Thanks to having been able to talk to family I felt able to finish the cruise. With the threat of the Coronavirus and knowing we would be around family we stayed aboard while in port. We had been to Jamaica and Grand Cayman before. Our hearts went out to the crew when it was announced by the Captain that this would be the final cruise for the ship and the crew would be returning home. And although we prepaid our gratuities we tipped our waiter and wait staff knowing they were losing income. We will definitely be booking with MSC again. Read Less
Sail Date March 2020
Definitely a more European feel, so maybe not suitable for American families with young kids. The food was wonderful with a buffet running most of the day and several dining rooms. We were in the Marco Polo dining room which had amazing ... Read More
Definitely a more European feel, so maybe not suitable for American families with young kids. The food was wonderful with a buffet running most of the day and several dining rooms. We were in the Marco Polo dining room which had amazing and tasty food each night. The waitstaff doesn't bend over backwards for their guests, which I assure all you boomers is not actually rude, and a lot of them speak limited English, so just be smart about how you order things, and don't expect them to run around the ship getting you fancy drinks that aren't available in the dining room, get them yourself. The pool felt a bit crowded on the days at sea but get yourself a spot on the upper side decks with a view of the ocean and it's absolutely amazing. The bars are quite nice and well placed outside of the dining areas and theater. I think the entertainment and nightly shows were my favorite part. The shows usually featured signing and dancing and the acrobatics were very good. If you get a chance to see the Addams' Family show definitely go for it as it absolutely blew me away. The entertainment staff is a lot of fun and definitely works super hard to make your time not in port a memorable one. Again, just keep in mind that this is a more European feel if you're an American boarding for a Caribbean cruise and all will be perfectly fine. Also the guest relations are some of the most resilient people I've ever met, so don't expect a room upgrade under any circumstances; my cruise was during the COVID-19 outbreak with a much lower number of guests than usual and even so the best we got were chocolate covered strawberries after asking 3 days straight haha. All in all this was an absolutely amazing cruise and I think next time I'll skip out on Carnival and Princess and go for an MSC cruise. Read Less
Sail Date March 2020
I'm an avid cruiser being on at least 40 Cruise's since 1983. Having cruised on RCCL (diamond member), Princess, Carnival, NCL, HAL, Celebrity, Red Boat, Admiral I have a reasonable idea what makes for a good cruise. I booked an ... Read More
I'm an avid cruiser being on at least 40 Cruise's since 1983. Having cruised on RCCL (diamond member), Princess, Carnival, NCL, HAL, Celebrity, Red Boat, Admiral I have a reasonable idea what makes for a good cruise. I booked an inside cabin and pre purchased the Thermal Spa pass in place of a balcony. This usually works out great on NCL and Holland since they have great spas with large window views. Due to the Covid19 virus I called to see if I could postpone my cruise. I was told sure no problem. They took all the information made it sound like everyone is doing this not to worry. Then I was transferred to the "response team." Well he was just another customer service rep who said no you can only cancel trips to Asia. I then asked how much to upgrade to a balcony just in case we get stuck at sea for awhile. I was told it would be an additional $1477. I passed on the up grade since it would have been cheaper to cancel loose all my money and rebook for less. (They were giving balconies away for $299pp 7 days at that point). I call again the next day to make sure they knew what they were doing. The svc rep said no to canceling so I again asked about upgrading. After a few minutes she comes back on the line and says okay your new room is xxxxx and we can bill you $400 for the upgrade. I told her I just wanted a quote and no I'll stay with my inside room. Of course now she had to change everything back puts me back on hold and after 10 minutes tells me I lost the room and can't get it back. She did give me 5 other's to pick from. When I asked her where these rooms were she had no idea and told me to pull up MSCs web site. She also said she never cruised on MSC? Wow... Now I had to boot up the laptop and start over picking a room closest to the Spa which she also had no idea where it was located. When all was said and done a total of 2 hour's was wasted between the two calls and I had to reprint everything again. So we were off to a bad start. Got to Miami around 12:30 to check in. Got on line which was doing okay and then it just stopped for about 20 minutes. One agent was taking guest the other 15 were just standing there. Nobody said anything we were all looking at each other confused. They could have made up something like we're sorry the computer's are down anything would have be reassuring. Finally got on the ship and went to the room. Had a bad smell in the bathroom like cat piss. Waited on purser desk line almost an hour to report the room problem and ask about an upgrade to balcony. I was quoted $240. I said great I'll take it to be told we'll get back to you tommorow. They sent a cabin attending to the room to clean the bathroom again. A supervisor came by and everything seemed okay till the next morning when it stunk again. I ended up opening the vent over the shower and got rid of the problem myself. So for the rest of the week I had to listen to the vent blowing like a wind tunnel to keep the room smelling good. The room is a terrible layout. Bed is against the back wall instead of the side. The TV is located by the bathroom wall so far away that unless you get out of bed and walk up to it you can't read much. Only 2 draws for your clothes. One shelf. Just a poor design for such a new ship. Announcements will drive you crazy since everything is in 5 or 6 launages. Especially the muster drill. Buffet was just okay. Same exact food ever day. Never really changed. Burger, hotdogs,salad, tacos,desert,bread, just nothing special. And forgot the late night food. Literally more like midnight scrap's than midnight buffet. Pizza, leftover fruit and leftover small sandwiches. Thermal Spa was another poor design. I pre paid $140 pp per week. No windows anywhere. The hot tub had 6 spots to lounge in. There were only 3 heated loungers never available. Another hot tub without built-in loungers usually no more than 3 or 4 people would go in at the same time. Any more and you would feel like your sitting in someone's lap. 3 rooms with regular lounge chairs. Also thin towels in the bathroom only. No robes or slippers (not included). No water station. And I pre paid so those who paid on the ship were probably charged $150 or more each. If you want a great thermal Spa experience try NCL or Holland America for the same price. They have whirlpools with plenty of room and lots of heated loungers. Restaurant service was great but I was surprised at how poor the food quality was for an Italian line. Stakes were half fat and had veins running through it so a lot went in the garbage. No surf and turf night unless you paid extra. Just not all that good. Even the lasagna was just okay. The ship is beautiful, new and clean. The shows were great. And the new private island was great. Only problem there was the food line. Which was long and hardly moving so I decided to skip and went back to the buffet on the ship. All said and done I'm sorry to say I probably won't be going on another MSC cruise. Read Less
Sail Date March 2020
This was my third MSC Yacht Club Cruise and my first Solo Cruise. A last minute work conflict prevented my wife from accompanying me this time. We have sailed all the major lines and have determined that the MSC Yacht is the best value and ... Read More
This was my third MSC Yacht Club Cruise and my first Solo Cruise. A last minute work conflict prevented my wife from accompanying me this time. We have sailed all the major lines and have determined that the MSC Yacht is the best value and the standard for outstanding service. We have booked another Yacht Club cruise in October 2020. Embarkation was quick and painless. On the ship in about 30 minutes, including the temperature check. Having sailed on the Seaside several times, I found the Meraviglia a beautiful ship with some differences in the layout that some like and others don't. I myself believe that the crew makes the difference, not subtle differences in the layout. I personally like the Yacht Club layout of the Seaside better. But, when I saw my friend Justin behind the bar and Arthur, the Head Waiter, it fell like home and the comparison went out the window. They took very good care of me, which compensated for me being solo. The Suites are laid out a little different. However, they are very open and spacious. There seems to be less storage space. But, it seems be plenty adequate for two people. My butler wasn't on par with the other butlers we have had in the past. He and his assistant kept the room was spotless and fulfilled each and every request. However, he didn't anticipate my needs and follow-up, as I have grown accustom to. Not a bad butler, just different. In the Top Sail Lounge Justin, Mary and the rest of the crew provided excellent service and made each visit to the bar fun throughout the week. I ate all my meals at the Yacht Club Restaurant. Can can't say enough how I enjoyed a week of service by Arthur. The food was excellent. However, a little more European than the food on the Seaside. I was never hungry or disappointed. I must say, if you don't dine internationally, you may be a little shocked at the menu. However, they feature steaks and etc. daily. Also, if you don't see what you want, ask your server. They try to be very accommodating. Even with the circumstances of the cruiselines shutting down and many of the crew left uncertain about their futue, they were extremely professional and made it a magnificent trip. I seldom left the Yacht Club. But, I saw a good bit of this beautiful ship. Disembarkation was excellent. I was at the Miami airport in less than 45 minutes after being escorted off the ship. Read Less
Sail Date March 2020
We did not listen to all of the bad reviews. Next time we will. Food bland and terrible. Menu never changed. Buffet worst ever. Room so small you could not unpack or move around. Workers on the ship so be tried but the ones in ... Read More
We did not listen to all of the bad reviews. Next time we will. Food bland and terrible. Menu never changed. Buffet worst ever. Room so small you could not unpack or move around. Workers on the ship so be tried but the ones in charge could have cared less about our problems or comfort level. We have been on many cruises and this one we could not wait to get off the ship and go home. That so called island was a joke. Sand dirty and hard to walk on. We rented a cabana for the day which should have been all day. Well we weren’t allowed off the ship until mid day and then the bar didn’t open until 1200 and then closed at 4.00 . Well so much for all day use what a waste of 239.00. Please I beg you do not use this cruise line as you will be so said. Read Less
Sail Date March 2020
Well first of all I want to say that the Coronavirus did not impact our cruise whatsoever. We didn't even know about the chaos at home until we disembarked from our cruise on March 14. We booked this "spring break" ... Read More
Well first of all I want to say that the Coronavirus did not impact our cruise whatsoever. We didn't even know about the chaos at home until we disembarked from our cruise on March 14. We booked this "spring break" cruise with the intention of giving our two granddaughters a new experience. It was a new experience for them. My husband and I normally cruise on Royal Caribbean and this was our first MSC cruise. Here are the pros and cons of our vacation. Pros: Getting on the ship was a breeze Cabin was nice and sleeping accommodations adequate (we had a balcony mid ship) Our cabin attendant, buffet employees, head waiter in dining room were friendly, professional and yet personal. Snorkel excursion booked thru MSC in the Bahamas was great! Cons: Food was average in all eating facilities There were an unusual amount of rude guests on this ship. I'm a first generation American. Most of these people were European. I was raised overseas. I'm not sure why these people acted this entitled but it was ridiculous. The pool areas were too small and the kids pool area was shut down most of the time. My 9 year old granddaughters were bored and didn't want to go to kids club because it was boring. Read Less
Sail Date March 2020
The ship is huge, beautiful and well decorated. We had an inside cabin, which was about the same size as on any cruise line, but there were only two very small drawers and we had to ask for Kleenex. There was no coffee cream and the ... Read More
The ship is huge, beautiful and well decorated. We had an inside cabin, which was about the same size as on any cruise line, but there were only two very small drawers and we had to ask for Kleenex. There was no coffee cream and the "juice" as flavored water although you could get real juice from the bar waiters who circulate in the buffet area. The entertainment was mediocre although there were some talented acrobats. They did a late night improv that was repetitive and only marginally funny. Music was pretty good in the atrium and there was live music in the Seaview lounge every night that was OK but not great. There is no library nor internet cafe, and no sundry store, but there are several high-end shops selling jewelry, art, perfume and other non-essentials. The food was OK, but not memorable and the service was also OK so long as you tip. What I really hated, and have never seen on other cruise lines, was the constant commercialism. People were always approaching us to buy drink packages, wine packages, specialty dining, excursions, photos, etc, etc. One day at lunch we were approached four times. The man at the excursion desk tried to force us to check the boxes on the excursion receipt that allow them to send us marketing material. I called MSC prior to the cruise to ask about pre-booking excursions and was told we had to book on board, but the people we traveled with were able to pre-book online. When we booked on board one of the excursions we wanted was full. Prices were outrageous. Specialty dining was twice the price of other ships I've been on. Bowling was $25 per person per half hour! The f1 simulator was $10 for 5 minutes. One evening we found photos in our room with a sheet saying if we didn't want to buy them we could give them to our steward to return them. We did that but were charged for the package and had to get guest services to straighten that out. The private island was quite nice, but there are no change rooms; you have to change in the bathroom and there are only cold outside communal showers. The drink package that came with our cruise turned out to only cover drinks that cost $6 ore less; for a more comprehensive package the cost was $27 per person per day. I've cruised with four other lines. They all offer elite services for those who wish to pay premium prices but it is done discreetly. On the Seaside it was obvious most of us were "second class" guests and that "yacht club" people got better service all around. This was my first MSC cruise and it will be my last. Read Less
Sail Date March 2020
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