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Sail Date: January 2019
We are a family of 6 adults and one child aged 8 years old. My parents who are in their 70's had not been on a cruise ship and we decided that the Durban Cape Town route would be a good choice. We were most impressed with the ... Read More
We are a family of 6 adults and one child aged 8 years old. My parents who are in their 70's had not been on a cruise ship and we decided that the Durban Cape Town route would be a good choice. We were most impressed with the overall experience. From checkin in Durban to arrivals in Cape town, everything was seamless. All MSC staff on the ground and the crew were courteous. We felt totally relaxed and pampered. It was sheer indulgence, the decadent cuisine, the beauty of the ocean and the day to enjoy as you desire. Thank you to MSC for creating a beautiful and special memory for my family. The staff must be commended for the hospitality shown to the people on board. The pools were busy and not a place I would want to be in due to the crowds but I was fine with my decision. The entertainment was really good, great humor and fun from the entertainment team. We would definitely cruise with MSC again. Read Less
Sail Date: December 2018
We chose this cruise because of the amazing itinerary (Jamaica,Grand Cayman,Mexico and Cuba out of Miami) and the price was fairly good. We were a family of four although our "children" are adults. We sailed with the ... Read More
We chose this cruise because of the amazing itinerary (Jamaica,Grand Cayman,Mexico and Cuba out of Miami) and the price was fairly good. We were a family of four although our "children" are adults. We sailed with the fantastica experience in a ocean view cabin that included 12 drink coupons. This cruise left on New Years eve and was pretty full, so we knew right away that there would be a lot of people on a fairly small ship. That being said, the only time we really felt the overcrowding was in the buffet, where it was difficult to find a seat and in the ports, where the excursions would take upwards of an hour or two to get off the ship and actually onto a bus. We had never sailed MSC but we have cruised 15 times on 6 other lines so we were confident that we could traverse this cruise line as well. There were both things that we enjoyed and things we didn't and I will share with you our experience. Embarkation: Although they asked us to embark at 4:10pm, we chose to arrive at the port at 1:00 pm. We chose a very popular time and waited about an hour to get on the ship. As we were entering the ship, the people showing up at 2:00 really didn't have a line at all, so next time I will show up a little later. Cabin: We had two outside cabins on deck 9. They were very typical of any other cabin. They were neither better or worse then any other outdoor cabins we have ever had.Unfortunately our cabin steward wasn't great. We waited until 6 the first evening for him to finish. Sometimes we got a daily planner and sometimes we didn't. In Jamaica we were supposed to get a supplement in our cabin for the shuttle but it never came. These little things made little difference in our cruise but left a bad taste for the steward crew. Dining: We dined in the dining room as well as the buffet, pizza place, and the grill. The dining room was great. The service was the best we had ever experienced. I enjoyed the food, and always found something good to eat. The buffet was fair, the food wasn't great but typical buffet foods served in large crock pots. The worst part of the buffet was the seating. It is difficult to find a seat indoors. The pizza and gelatto (Free) were great but the grill was not good at all. The hamburgers tasted like the kind you used to get in the school cafeteria. The service at all of the food places was good. Bars: All of the bars were good. The busiest bars are the two on the pool deck. It may take some time to get a drink there. Luckily there are plenty of bars so it wasn't an issue to go downstairs. We liked the Pub ,for a shanty and some food, the best. The drink coupons were super easy to use. Simply hand the waiter your cruise card and coupon and they deliver back a receipt and your drink. There is no place on the receipt to add a tip and I don't remember having to even sign it. Entertainment: The entertainment on this ship could use some help. The boy band they brought on were excellent and the performers on the ship are good, the shows seem to be almost identical with different themes like "Paris" or "Under the Sea". There will be some singing, dancing and some feats of strength then you will see it again the next night. Excursions: We took 5 excursions on this trip so it was excursion heavy due to the Cuba visit. This area needs help! They are so disorganized. I honestly don't think I was on one excursion that had the same bus number on my sticker/ticket that was on my actual bus! It was crazy. You sit in the theater for anywhere from a half hour to an hour and a half, then they call 6 or 7 numbers, Hundreds of people get up and try to shove their way to the front. We were on one excursion and we were the only 4 on the excursion. It was a nightmare. Only one employee knew where we were supposed to be. Unfortunately it wasn't the lady in charge so she kept telling us we were in the wrong place. She would send us to a location where we would be told to go back to the first location where she would promptly tell us we were wrong. We finally ended up going on our own and someone later told us to go on their tour and they would take us to the location. This was the worst part of our trip. Disembarkation: This was the easiest disembarkation we have ever had. It was easy and organized, well done! So while I loved some aspects of this cruise like the captain, who was by far the most personable captain we have ever met and the cruise director who deals with all of the craziness with style and grace,the service in the dining room and most of the food, there were also parts that were really not good like the execution of the excursions and the difficulty finding a table at the buffet. Be prepared for announcements in 6 different languages and rarely sitting by someone who speaks English.MSC is breaking into the US market in a big way over the next few years with the addition of several ships and I believe they can be successful, but if they want to tap this market, they will need to tweak a few things. I would sail with them again if the itinerary was good and the price was right again, but honestly I would look at another line first. Read Less
6 Helpful Votes
Sail Date: December 2018
We have been on NCL's Haven several times and enjoyed this immensely. However, their pricing has gone through the roof, and since we're also Canadian, NCL for now priced itself out of our range. We learned that MSC's Yacht Club (YC) on ... Read More
We have been on NCL's Haven several times and enjoyed this immensely. However, their pricing has gone through the roof, and since we're also Canadian, NCL for now priced itself out of our range. We learned that MSC's Yacht Club (YC) on Divina could be a great alternative, with much more reasonable prices. Given the price difference, we knew to not expect the same high quality product as on NCL or Celebrity for that matter, but we anticipated at least something really good, especially being in the Yacht Club. We stayed in stateroom 15025. It was lovely. Great Butler (Sidonie). The balcony was sized appropriately. The room was clean and maintained well. However, on boarding we noted black water coming out of our bathroom tap! We were told this was due to recent maintenance of the plumbing, which is fine as the water cleared up after about 10 minutes of running it. Dining was a bit of a minefield. You had to listen closely to your waiter when he described the menu and then hopefully could guide you as to a good choice of entree etc. However, several waiters really did not offer this type of guidance. And in the end, no matter what one chose from the menu, there were problems. Mind you, they made the best lobster tails we've had at sea or even on land, but that's it. Other dishes were plated poorly to say the least and some were virtually inedible. I often just went for the alternate entrees that are always available. So almost every dinner I had the filet of beef. The meat quality was poor, and had a consistency suggesting that the meats were tenderized (e.g. with papain). We ate in two alternate dining rooms, Eataly and Galaxy. The former used to be their steak restaurant but no more. It's basically an Italian restaurant with admittedly excellent pizza! The Galaxy is mainly Asian tending to Japanese. The sushi here was interesting. The fish was obviously fresh and tasty but the use of rice was seriously overdone! When ordering you could substitute (say you don't like eel, and ask instead for salmon), you were charged even if you had a free dining package. But the charges were minimal; just annoying. We also noted that unlike the Haven or Sky Suite level on Celebrity we were asked for our Sea Passes way too often. On the other lines, once they know you, they don't ask again. To sum up the dining experience then, it did not even reach a level that we anticipated given the lower fare prices we paid. Apart from some standouts (lobster/pizza), the best compliment we could give for any one meal was, it wasn't bad! Finally in relation to dining, the outside buffet was limited in YC but the pasta chef there was excellent! So this was where we generally had lunch. The entertainment and activities were done well! The small ensemble groups were excellent! The theatre shows, not so much. We attended their version of La Traviata. The quality of the singing was such that one had to cover one's ears when some really bad notes were hit (and missed). But I would never expect opera on a ship to even approach the standards of, say, The Met and so I would still award kudos to MSC for trying something different. This said, theatre shows on NCL like Burn the Floor, and The Million Dollar Quartet were of excellent quality. Not Broadway but darned good. MSC needs to up their game in the larger theatre productions. The staff on this line are wonderful! I cannot say enough good about their friendliness and dedication to service. This said, we noted that surfaces of brass and the like were not cleaned often and were covered in hand-prints. On other lines you could not go more than 30 feet before seeing someone cleaning and polishing all surfaces but this was a rarity on MSC. I was surprised that they don't get Norovirus outbreaks more often than other ships quite frankly. When asking for a particular service one also had to be extremely precise! And even then, an order or orders were frequently mixed up. One really nice touch for YC pax is that a key card can be used to get express elevator service on the bank of elevators serving that area. Great idea! We did not use their shore excursions. The ports on this cruise were quite nice including St. Maarten. The YC deck has literally no shade but we knew that and brought our own umbrellas that attach to the chair (Versa-Brella). These were perfect and we recommend this for anyone who needs some shade. I subscribe to the notion that 'you get what you pay for', and didn't expect a 5 star experience for all aspects of the cruise. But in some areas we did see 4-5 star service/product, while in other important areas including dining I would say that we had a 2.5-3 star experience. Read Less
Sail Date: December 2018
Unfortunately we booked this back in June for new years. We also had a cruise booked with MSC seaview in Sept. (New ship) That was awful the staff were rude there was no atmosphere we couldn't wait to get off the food was the same ... Read More
Unfortunately we booked this back in June for new years. We also had a cruise booked with MSC seaview in Sept. (New ship) That was awful the staff were rude there was no atmosphere we couldn't wait to get off the food was the same every night. When we got back we tried to cancel our dec new Years cruise on the splendida but we couldn't so we are here. We decided not to let it get to us I must say it's better then the last cruise back in sept some of the staff are lovely. Our waiter Naveen and his friends were fantastic thank you so much to them they were lovely and nothing was too much trouble Food still the same as what we had in September mostly cold. The boat is old now and needs a revamp. The entertainment is boring not like royal. I can't recommend royal Caribbean enough to people if you want fun atmosphere formal nights and too feel like your enjoying yourself. Never ever will I come on a MSC I felt like we were the minority British. With pushy rude passengers. The muster is a joke because people get on and off every stop the musters at night 11pm. Most nights Read Less
1 Helpful Vote
Sail Date: December 2018
This was my 8th cruise, the good lady's 4th and children's 3rd - though the first with MSC. We booked at Fantastica package which included 24 adult beverages and 24 non alcoholic ones for the family. I think if you approach MSC with ... Read More
This was my 8th cruise, the good lady's 4th and children's 3rd - though the first with MSC. We booked at Fantastica package which included 24 adult beverages and 24 non alcoholic ones for the family. I think if you approach MSC with an open mind, that it won't be the same as RCCL etc, there will be more of 'Mediterranean' feel to certain things, rather than a US polish / efficiency - I think you'll have a great time. The embarkation in Dubai involved no queue at 4.30pm and our cabin was already available to use. Disembarkation, we walked off with our own bags with ease and straight into a taxi to the airport. Food: We used the dining room for breakfast as one of party is gluten free and there was always a gf menu available. Choice of menu items cooked to order or hot and cold buffet options. Lunch we always used the buffet, where we never had an issue finding a table and enjoyed the freshly made pizza along with wide range of hot and cold food plus deserts. Buffet is open almost all day. Dinner we ate 5 times in the main restaurant (1st sitting at 7pm) and twice in the Butchers Cut, speciality restaurant. We liked the variety in the main restaurant, though portions are not large. Given how much we'd already consumed throughout the day, this was not an issue! Butchers Cut was ok, but not a stand out meal for the additional price paid. Unlimited bottles of mineral water were available at lunch and dinner, which was a nice touch. (Not sure if due to Voyager Club / where we booked cruise or included with Fantastica package). Wine included with drinks package included a nice Puilly Fume in the main restaurant. Ports (we did not book an MSC excursion as I didn't feel they were good value): Abu Dhabi - took a taxi and visited Yas Waterworld. Really enjoyable and I suspect less people and queues than Atlantis in Dubai. Sir Bani Yas - beautiful island, particularly the views to the far side. Kids played on the aquapark, I rented a paddle board for an hour. Buffet served on the island. Tender service worked well. Bahrain - port is 40 mins+ from Manama so chose to stay onboard Doha - Nice, compact city. Walked to Souq Waqif. Well worth a visit, particularly to the Falcon section Dubai - docks for 24 hours before disembarkation. Took a taxi to the Dubai Mall to see the aquarium (impressive) and Burj Khalifi (also impressive). Entertainment: Given the multiple nationalities on board it was mainly dance, acrobatics and signing. We went to a couple of shows, they were fine. Huge theatre with plenty of seating. Outside public areas: There was sports court that the children, and several others had a great time on playing football. We never had an issue finding space to grab a couple of hours in the sun (we always looked away from the main pool area). Even on the day at sea there were sunbeds free at 11am. Staff: Our cabin steward was quite quiet, but the room was cleaned well twice per day. The restaurant staff were all uniformly excellent & friendly. Summary: Given the price paid, versus the price we paid for a similar cruise with RCCL, MSC wins hands down. We all enjoyed the cruise to the extent we booked another one for December. Yes, there is a definite difference between MSC and the major US lines, though I don't see this as a bad thing. You could argue it has its plusses. I'd happily recommend as we all had a really enjoyable week onboard. Read Less
1 Helpful Vote
Sail Date: December 2018
From the first there were high hopes that this would be the ideal cruise. We carefully selected our cabin, paid for an upgrade from the Bella Class and were told we would have drink tickets available. Our luggage was tagged for our ... Read More
From the first there were high hopes that this would be the ideal cruise. We carefully selected our cabin, paid for an upgrade from the Bella Class and were told we would have drink tickets available. Our luggage was tagged for our room and we were at the ship early. Happy to be allowed boarding somewhat earlier than the listed time our passports were scanned and the luggage scanned and sent to our room. We went through the next phase of having our photo taken for the ID (again matching our passports and clearly assigned our cabin.) When we reached the registration area, amidst the chaos of what felt to be pushy sales for drinks packages and upgrades we already paid for we were soon told "we have no record of you." We pointed out the impossibility of this - having our luggage already aboard and heading to our selected room. This had to be mentioned twice to be clear: we had a room, and clearly the computers would have indicated a problem during the early phases of ship access. Fix It Note: Your computer systems should be integrated. This is a clear failure to enter consistent data or a failure in the database. The second case is quite rare. Imagine how we felt to be offered an "upgrade" to a different room for our troubles. That would be so helpful. Oddly the "upgrade" did not seem to consider the following items: A) Our carefully chosen room that was not directly under dance or performance deck. Our "upgrade" had us under an activity deck so that we would hear people running along the deck, amplified it sounded "like a heard of wildebeest." B) We checked our access cards - which were in the new suite - and as surprising as this was since we were "not in the system" we also found that our access status was "Bella" class. One might be shocked that this "sudden" upgrade seems to have been a shift of our cabin denying the upgrade we paid for. Obviously our expectations of having the 12 drink tickets evaporated. I am left to ponder if the offered tickets were placed in the original cabin. C) Assured our luggage was to be forwarded, and feeling the need for my medication (asthma inhalers) I went in search of our luggage after a few hours. There was no effort to reroute our luggage to the new location. If I were to guess why - "we weren't in the system" so they didn't know where to look for it. It didn't make it easier for me to manhandle our luggage to the elevator when I found it only to find two elevators on service and two elevators consistently packed with people. This effort made me unhappy. That failure was not welcome - but at least I could take my medication. The dinner service was scheduled for 9:30 in the evening. It seemed light fare and we were hungry, and I was disappointed to have the sales pitch for drink services and alternate food offerings during dinner. Due to a change in our plans, since I was already ill with a cold, we requested an earlier dinner seating the next evening. Summary: at the end of Day 1 things felt like this was a shakedown cruise and people didn't really know how things were scheduled. It may be possible that the drink tickets were not delivered by the agency we booked with but the "not in the system" and room upgrade that wasn't an upgrade were not hopeful. My thoughts - "It can only get better." For the cruise: The cabin and the ship were clean, though I felt perhaps the ships stabilizers could be better. Aside from the pitter-patter of small feet in combat boots overhead some of the ceiling tiles creaked and any loose hangers in the closet would rattle. The buffet was not up to my expectations. Perhaps I expect too much but the offerings of pizza and burgers were not to my taste or to my body's acceptance. This persisted with other offerings I sampled over the cruise. I like food, and having to resort to salads (the salad bar was good) for my lunch left my wife bemused. Over the course of the week we also sampled the breakfast buffet. The comments as follows: Bell Pepper Omlette - "where is the Bell Pepper?" This was the same for the cheese omlette to the point that I went to another region of the buffet to find cheese to put on my cheese omlette. The "custom omlette" station had too long a line to sample the custom made omlettes but my experience with the others was not leaving me inspired. Some of the fresh plates from the rack were not clean. I know that is a difficult element to master when people grab ten plates at a time. We did get an earlier seating for dinner by the next day. (Yay!) We also had excellent company at the table and Jayland was eager to please. We learned then that we could order more than one appetiser, entree and dessert. That information would have been useful the first night and I don't understand why we were not told. The portions were still a small so we took to multiple orders. There were some disappointments and the meals were hit and miss. This included a shrimp bisque a couple of days in where my wife found one shrimp that would fit on my baby finger-nail. While I liked the onion soup the cheese on some form of plaster-hardened bread was hard to cut through. The other couple at our table agreed. We were again offered to buy steak and lobster. It felt like this was being used to leverage sales of the T-Bone steak and lobster. We were offered to purchase a wine for the New Years Eve dinner. Oddly, even though this was the first time we were offered we were told all but two sparkling wines were sold out. We noticed those wines were readily available at the bar on other evenings. This is at odds with logic - why were we not offered the new years selections earlier, and how can you be sold out of something you still had a supply of? Inquiring minds want to know. The room service was good, the shower clean, the water hot, with enough storage for our goods. In St. Kitts the room program did mention in the fine print that photo ID would be needed. After a number of stops where it was not needed this change caught me by surprise since I was not reading the fine print in detail. While there may have been an announcement it did not come across the speaker in our cabin and by the time I opened the door to hear what was being said in the hallway the message was in German. My German is way too rusty. We got off without photo-ID and had trouble getting back on. What would have been good? Having a SIGN by the exits saying "for this port you need photo-ID to get back" and maybe a person to check before they get off the ship. What else left me disappointed? Oh, one or two more things: I went to Medical - and staff were trying to stop me from going there. All I wanted was a blood pressure check (give me the cuff/stethyscope and I would do it myself) and the nurse practitioner didn't inspire confidence in that she didn't know how to find "blood pressure" in the menus and had to be shown. My wife went to the spa for a full package (massage, manicure, pedicure, facial) and she came back with a wound on her nose. The facial should not take off the face. "You can cover that up with makeup" doesn't cut it - the charge was for a first class service, there is no room for error on that. Yes, it healed by the end of the trip but it never should have happened or the charge should have been withdrawn. I was not impressed by the entertainment, either. Perhaps we were picky but we had been on another cruiseline and found there that the instruments were played on key, the singers had a greater dynamic range for vocals in pitch and rhythm and the dancers could dance in sync. I feel the decor of the Safari Lounge needs a revamp on top of that. Smoke - open casino smoke would bleed into other areas of the ship, making it hard to move to the other end of the ship without changing floors. The open smoking on the upper deck did on occasion waft to our balcony, and I did see someone toss a cigarette butt overboard - regardless of the rules it was disconcerting to witness. The Final Costs, on the last day I was surprised by the automatic tipping built in (10e/day/person) and thought this was included in the package price. Maybe I was wrong, but I felt I needed a drink. Waiting fifteen minutes to not have anyone take an order we changed bars. At the next bar I ordered a 6e gin and tonic from a menu and was presented with wonderful gin and tonic with a bill for a 7.50e ... and while this was corrected I could only ponder through the trip how many times this had been done to me, recalling that we were supposed to have drink tickets. Have I missed any details? Probably a few. Little things, like the MSC special access ramp that I couldn't use one morning at 9am scooting back to the ship with some cough medicine for my wife. There was nobody on the ramp coming off or going on, but it was for the yacht club members... so I got to wander the distance to the next ramp in the morning shower that happened overhead. A crisis it was not, but the ramp was idle. All in all, no single thing is worth crying about. Even all the things summed up are not a crying shame. However, it all adds up to an experience that does not match the effort to deliver a prime service. The restaurant food should be five star, room assignments should not be lost, the buffet should have a higher quality of food, the entertainment needs a boost, the Safari Lounge needs a makeover and the Nurse Practitioner needs better human relations training as well as practice record keeping on the computer Read Less
3 Helpful Votes
Sail Date: December 2018
My family and I go in a cruise at least once a year. First time going on MSC and most definitely the last. The customer service is nonexistent. I upgraded the drink package because I only drink Grey Goose sour Apple Martinis. For a ... Read More
My family and I go in a cruise at least once a year. First time going on MSC and most definitely the last. The customer service is nonexistent. I upgraded the drink package because I only drink Grey Goose sour Apple Martinis. For a weeklong New Years cruise the ship only had 1 half full bottle of Puckers (apple mix tu make the drink). Whenever I would ask for the drink I would be told they didn’t make that. I only found 1 bar crew member, Edison, that would actually track down the bottle for me so he could prepare my sour apple martinis. I was able to drink for 2 days before the puckers ran out. I was actually told at a bar to buy the mix myself when we got to an island. When I went to complain at guest services I asked to speak to the bar manager and was told he was all over the ship and I could not speak to him even though I said I would go wherever he was. For the other people in our group most bars are closed before midnight or run out of the higher end liquor. Unlike other lines that bar crew walks around to take your order, at seaside you have to hunt them down or pray they know how to make what you drink when you find an open bar. Food was also horrible. Unless you love pizza and pasta you will actually feel hungry. Furthermore the protein portions are minuscule. I would have to hunt down the room Stewart for extra towels daily and even though I requested wash clothes and ice daily only got them once. On days at sea there was nowhere to exchange your beach towels. The shows and entertainment were also pretty bad. I’ll stick to Royal Caribbean and NCL even the worst Carnival Cruise was better than this. Oh the shower/bathrooms are made for petite skinny people. I’m full of bruises from banging on everything in there. There also no storage room in the balcony rooms. Read Less
4 Helpful Votes
Sail Date: December 2018
We thought it would be fun to adventure out and try a new cruise line for New Years so we sailed on the MSC Seaside. The Pros: - Extensive beverage menu. - Premium Beverage package includes bottle water and lattes (it does ... Read More
We thought it would be fun to adventure out and try a new cruise line for New Years so we sailed on the MSC Seaside. The Pros: - Extensive beverage menu. - Premium Beverage package includes bottle water and lattes (it does exclude some drinks that should be included by price discrimination, frustrating/confusing) - Massages at the spa were incredible! - Overall boat appearance is shining and new, Las Vegas sparkle theme. - Room maid was very friendly, room was always clean. - Waterslides were a blast. The Cons: -THE FOOD IS HORRIBLE! - Buffet wait staff did not enforce hand sanitation (washy, washy, happy, happy). This was very concerning and gross, pretty sure this is how the Noro virus is spread. - Specialty restaurant Butchers Cut, Streak was good, everything else came from main dining room which means it was BAD! Service was below expectations. - The Sauna, felt like you were in a dark cave (being honest, the Spa on NCL Escape, Epic and Breakaway are incredible, tried hard not to compare but it was impossible). - Aurea Deck 19 was a let down, nothing elevated or special...half the time the attendant didn’t check people’s cards so anyone could enter. - Service was a hit or miss in bars and restaurants - fancy wristband was a hit or miss on whether it worked or not (had it reprogrammed 3 times and gave up). - The majority of the passengers on the boat are from Europe. Some of the passengers were extremely aggressive and rude (cutting in line, shoving and pushing). - Linking your form of payment for purchases to your room card took place once you got on the boat (rather when you checked in / just odd). - entertainment was just odd and non cohesive. Michael Jackson show was strange at best. - Boat maintance was starting to show wear and tear (lighting out or broken, stained carpet / furniture, window tint toren and flapping in the wind) which is surprising since the ship launched in 2017. Overall, it was an interesting experience and had a good time (impossibile to have a bad time on any cruise). Though, I will stick to either NCL, Royal or Celebrity. The overall experience on these cruise lines are superior in all categories to MSC. Read Less
7 Helpful Votes
Sail Date: December 2018
We decided to try MCS. Overall we enjoyed our cruise. Ship is beautiful. Loved the sparkling staircase. Sports bar great. Mixed drinks below average. Slides/ water park are great. Service and crew was very good. Fellow passengers were ... Read More
We decided to try MCS. Overall we enjoyed our cruise. Ship is beautiful. Loved the sparkling staircase. Sports bar great. Mixed drinks below average. Slides/ water park are great. Service and crew was very good. Fellow passengers were fine, no more rude then any other cruise I’ve been on. Food in dining room was very good. Buffet was ok - redundant food. It wasn’t bad just same food again and again. Go to dining room for lunch for some variety. No track so difficult to walk deck and exercise area was too small and poor service. The towels were piled up and no guidance about time limits on machines. Our cabin attendant was good but some difficulty getting pool towels exchanged by cabin attendant in my brother’s cabin. They woul not do it but ours did. I liked the cabin lights with DND and Makeup cabin. Not sure why adults need a slide bracelet. It ruined our pictures to see it. They didn’t take a million pictures and hassle us which was nice. Room is small, not a lot of storage. Getting on and off was a breeze. Read Less
3 Helpful Votes
Sail Date: December 2018
So let me start by saying this was my first cruise, I have been to afraid in the past. Embarkment: Beyond easy, took maybe 20 mins max Ship: This ship is HUGE!!! It is beyond beautiful!, It did take me a couple days to figure out ... Read More
So let me start by saying this was my first cruise, I have been to afraid in the past. Embarkment: Beyond easy, took maybe 20 mins max Ship: This ship is HUGE!!! It is beyond beautiful!, It did take me a couple days to figure out where I was going. Cabin: We took a balcony, I was expecting a much smaller room because of what others had told me about cruising. But I was quite big. Very clean! They cleaned our room every morning and at night when we showered and went to dinner our room was cleaned again. Always fresh towels. Dining: So I read a lot about this cruise before going, and to be honest I got scared by the reviews. The food was excellent! If I was at diner in the restaurant and didn't like what they were serving, I made my way to the buffet. The food was always hot and fresh. Yes the buffet often had the same food daily but also offered different choices, there was always a fish option or pasta. Honestly, I think the people who wrote previous reviews need to maybe bring their own personal chefs, Zero reason to be that picky. Entertainment: I loved the nightly shows, they weren't long so kids didn't get bored. Although most shows where fully booked, there is always people who dont show up and plenty of room. The entertainment staff at the pools are hysterical and so much fun. Ports and Excursions: I booked the excursions with MSC because I was alone with my daughter and afraid to travel around by ourselves. They were fabulous. Easy to get to and everything is done for you, really a no brainer. My daughter is 14 and she loved this ship, although she didn't do the teen club, she still did lots of other things. They have an arcade but pretty pricey. I read in some reviews that the staff is rude. This is COMPLETELY FALSE!!!! Remember this is a very European ship. If anybody was rude it was the passengers, the staff was always happy to help guide me, considering I was lost half the time! I DID NOT MEAN A SINGLE RUDE STAFF and the be honest this pisses me off. These people work very hard all day to make our experience memorable and deserve our respect. I saw several "people" complain about everything. They should just stay home. I'm afraid to ever take another ship because I fear I will be greatly disappointed! Read Less
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