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Cruise Ratings
1,924
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791
Sail Date: October 2018
Very dis-organized ship. It took 7 days for crew to figure out why the tv did not work. Not that I come on ship to watxh tv but I do enjoy catching up on the news while getting ready. Everthing you asked for such ad wash clothes I will ... Read More
Very dis-organized ship. It took 7 days for crew to figure out why the tv did not work. Not that I come on ship to watxh tv but I do enjoy catching up on the news while getting ready. Everthing you asked for such ad wash clothes I will bring tomorrow, Ice I will do tomorrow. Glasses for champagne tomorrow I bring hold it you brought the champagne. Raw chicken was not tasty at dinnet. Sent back adk waiter to cut up for me as I could not. He tried and could not, he called dinnet manager and he tried. Gave up. Shows same ad 3 years ago and 3 yerars and 1 yearyear. Blackcard member never to return to MSC. Drink pack restrictions to certain drinks 10 chices 3 wines. They have cheapen the black card loyalty. Complaint line 1 hr long. Buffet was fair to terrible. Sinnet 11 nights order was alsays wrong for someone at out table. Every where you went you heard complaints. MSC is bringing out more ships yacht club only. They are looking to cater to the high end market. There is no value to this line anymore.it has changed a lot over the last 3 years. Read Less
3 Helpful Votes
Sail Date: October 2018
Food is amazing,the ship gorgeous,cabin spacious and clean. we never had a bad meal,the eataly restaurant is a must,overall we are having a great time on the ship.the pizza has to be the best I've had on all the cruises we've been on.the ... Read More
Food is amazing,the ship gorgeous,cabin spacious and clean. we never had a bad meal,the eataly restaurant is a must,overall we are having a great time on the ship.the pizza has to be the best I've had on all the cruises we've been on.the artists at the bars are fabulous,so far my experience has exceeded my expectations.I will recommend this cruiseline to all my friends and family.I will certainly cruise with MSC again, thanks to all the staff on the divina. The value for the money is great.unfortunatly I heard many complaints from other passengers and I just don't get it.everything was perfect for us and we've been on 7 cruises.the organized activities were fun.Disembarkation and Embarkation was a breeze at all ports. I will strongly stand by that no one should have any reason what so ever to complain about anything on this amazing adventure. I must say Casino is great and fun but unfortunately luck was not on our side.Also my wife loved the shopping on board. Once again cannot thank- you enough. Pierre and Judy Read Less
Sail Date: October 2018
We chose the Cruise as it fitted in with the UK school 1/2 term and was going to some interesting ports. We booked over a year in advance, big mistake, the flights got altered leaving us with a 2.5 hour transfer by coach each way. No ... Read More
We chose the Cruise as it fitted in with the UK school 1/2 term and was going to some interesting ports. We booked over a year in advance, big mistake, the flights got altered leaving us with a 2.5 hour transfer by coach each way. No negotiation, no alternative except to lose our deposit and rebook doing our own flights. By the time they announced the flight details the cost of flights had risen and little was available, leaving us with no option but to continue. Not a good start, a delayed flight and by the time we arrived to check in after a 2 1/2hr transfer and a less than smooth airport transfer to the coach even the photographer had gone home. Which was just as well as we where wet and bedraggled having had to paddle from the bus to the embarkation desks, we were nearly 3 hours late. Next they some how managed to transfer our 2 bags to the other MSC ship departing that day. We did alert them as to not having our bags before we left port and by 10.30pm it was apparent they had no idea where they where. Next morning we where told they were not on board either ship and were searching the port(we had had a MSC transfer from Nice to Genoa). Nothing offered apart from emergency wash bag, male briefs and socks. There was nothing in the onboard shop of any use, so we headed to the nearest shopping mall at the first port of call for basic essentials for our party of 3. On arrival back on board the HRO had us escorted to her office and told us the bags were on the other ship and we would get our bags in 2 days. No apology, and she would not sanction our meagre purchases of 3 t shirts a pack of ladies pants, 2 bra's, swim shorts, costume, 1 pair of activity sandals and 2 pairs of trainers, 2 pairs of chino for my husband and son plus a European usb charger so we could charge a phone and a stick deodorant to share. I could not find a change of trousers so was left with little choice but to continue to wear my jeans. The bags turned up late morning of our 4th day. Some of the clothes stained from being left wet from the rain at the port. The ship rolled quite badly even though the sea was not that bad. It was made worse by the cabin ceiling creaking and groaning with each roll. The extra equipment for the table tennis, table football and crazy golf on decks 11 and 12 was held on deck 5. It would be so much more user friendly to have it at a nearby bar. There was only 1 set for the crazy golf too. Our Excursions; 1st trip was cancelled no explanation and was refunded to our account not to the credit card it was booked with, the second trip itinerary was changed but we where not told until the coach had set off. We only got to the 1992 lava flow site rather than much further up Etna which was hugely disappointing. We had only booked 2 trips as we felt the quality on offer was not that good, very limited. We arranged our own trip to Herculaneum while in Naples, a car transfer that went very smoothly and despite the rain was a good trip. The timings of the arrival in Valletta was very poor. We arrived at 3pm, the Cathedral and other attractions all closed 4.30-5pm. No thought had gone into the excursions, which we had not booked in any case. Sightseeing in the dark and it was pouring with rain again. We did see the evening Gun Salute from the battery which was good. Food; not great, cool to luke warm in both restaurant and buffet. Dinner, a strange variety of menu combinations, mostly was fairly tasteless with small portions in the restaurant and a distinct lack of vegetables or a salad course. Lunch was mostly the same fare every day. The only exception was roasted veal one lunchtime in the buffet which made a good hot sandwich.The Pizza was also OK but very busy and if you wanted salad with it you had to brave the main buffet or paddle to the burger bar on the opposite side of the ship. The buffet was manic, no table space at meal times and often only 1 side open towards the end of service. We ended up getting room service breakfast as it was the only way to be able to eat without a struggle, the 'hot' breakfast options just were not worth the fight. Even in the dining room getting tea was not easy and cold milk for it even harder. the food was buffet but the hot drinks waiter service. The only cold milk was on the buffet but no spare cup or glass to be had to help yourself. With room service we had to ask twice for cold milk even when cereal was on the order. The main buffet coffee was either stewed or cold/empty. The hot water dispenser max temp 79C, not hot enough for a tea and the orange juice was just horrible, decent juice is not hard to do. A fresh squeezed one I saw at the juice bar was 5euro. The water dispensers were luke warm and at least 1 ice dispenser not working. There were often no cups/mugs to be had either. We were on Aurora package that was an all inclusive drinks package but we only saw 1 red, drinkable, 1 white, not great and 1 rose served with meals. Only 1 bar open in the day, we never saw the crepe station open. They ran out of English tea on day 4 in the buffet. Big complaint to customer services, by the next evening they had restocked. Very few people were using the hand sanitizers and it was not being enforced. The lift buttons and stair hand rails were all sticky and grubby. The pizza area and bar on deck 11 flooded and was covered in water most days. The only way to get to the buffet without wet feet was to walk down to the rear most lift/stairwell inside the ship before going up. Our teenager never found the relevant program of kids entertainment. We culminated our holiday by being first off the ship at 9 am, another 2.5 hours by coach back to Nice airport for a 6 hour wait for a 6pm flight back to London Heathrow. All in all an experience not to be repeated. Read Less
1 Helpful Vote
Sail Date: October 2018
The exterior and interior of the Seaside is beautiful. The nightly show was great, our cabin attendant was good. The cruise line lacks the basic customer service skills. They are rude and not helpful at all. The is a European cruise line ... Read More
The exterior and interior of the Seaside is beautiful. The nightly show was great, our cabin attendant was good. The cruise line lacks the basic customer service skills. They are rude and not helpful at all. The is a European cruise line and they really Cater to their European customers. If you are an American and speak English you will find this ship very distasteful. English is rarely spoken and finding someone who speaks English is rare also. The European customers are rude and have a entitlement minded attitude. The daily buffet was the same everyday, very little taste. The dining room food was good and tasteful, but the maître d’ was awful. He was cold, rude, and rarely spoke to us or even looked our way. This ship it’s not ready for the American market. The bathrooms are tiny with no room to shower or use the bathroom. I would not recommend booking a cruise on this ship or this line, until they fix their internal customer service or the lack of customer service skills. We will Stay with Royal Caribbean, carnival. Read Less
Sail Date: October 2018
We chose this cruise for two reasons - a new ship/new line, and spectacular price for Aurea Experience. The ship is beautiful, but only "skin deep" with some annoying deficiencies. Bar/lounge servers were friendly and helpful, ... Read More
We chose this cruise for two reasons - a new ship/new line, and spectacular price for Aurea Experience. The ship is beautiful, but only "skin deep" with some annoying deficiencies. Bar/lounge servers were friendly and helpful, but there were far too few of them, and fewer bartenders. Servers were often seen lined up at the bar waiting for their/our drink orders. The evening dining experience, usually a cruise highlight, was compromised by low quality food sometimes poorly prepared. Desserts often looked like they had been prepared days before - dry edges, congealed sauces. Entrees were limited, unless you wanted to pay another $20, and you had better like green beans! On the last night they ran out of several of the wines that came with the drinks package! Thankfully, our servers were fantastic! The entertainment was the bright spot, outstanding and above average theatre shows and excellent lounge performers - a solid A+! We likely would not sail with MSC again. Read Less
Sail Date: October 2018
The ship is gorgeous but the service lacks a bit. The room steward did a great job as did the main dining room and his assistant. However, the deck bar people are almost nonexistent! it is impossible to get someone to wait on you poolside ... Read More
The ship is gorgeous but the service lacks a bit. The room steward did a great job as did the main dining room and his assistant. However, the deck bar people are almost nonexistent! it is impossible to get someone to wait on you poolside or even inside at the bar! Also, forget getting a second beach towel it is NOT happening! You are allowed 1 towel and there is NO exception truly crazy for what you pay for a cruise. The buffet food was bland and boring the same food every day. The specialty dining rooms had limits on what we were allowed to order when we bought the prepaid package we were not told we had restrictions nor have we ever had this on any other cruise before. So do NOT buy this as it is a total bust. Also the bar staff all need to be retrained on making drinks not one drink was made the same from bar to bar nor could they get what we could have correct with our drink pkg from bar to bar either, so frustrating!! I wouldn't buy this pkg again if I were to sail on your ship ever again! Shows are amazing! Best thing on entire ship! Read Less
Sail Date: October 2018
We are a family, two adults and a almost 12 year old daughter from Sweden. The ship is nice, we have not been on a cruise before so we can not compare to other ships. After reading the reviews i was wondering have all this people ... Read More
We are a family, two adults and a almost 12 year old daughter from Sweden. The ship is nice, we have not been on a cruise before so we can not compare to other ships. After reading the reviews i was wondering have all this people been on the same ship? The ship has a lot of mirrors and shiny surfaces, most of the time it was very clean att all public areas including toilets. There where very few places to throw trash and gelato was served in papercups so it could have been dirty. What was a surprice was that the ship swinged most of the time, the weather was calm. The pools are small and deep, so it gets crowded with people att the sides. There were a lot of sunbeds, but very little space betwen them at some places. The waterpark was fun for kids, but the slides were short and you did'n see through as I expected. We had brekfast and lunch at the caotic large buffe at deck 8, almost same food every day. The selfservice beer machines was out of order most of the time, soda machines worked fine. The water and ice machines was sometime out of order. We preferred to eat outside, but somtimes the doors where opened and somtimes you had to open the heavy doors carrying a plate and a glass. Dinner at Seashore resturante was nice, except for a day they served tappwater. Order carbonated water is a tip. Some things surprised me, we didnt get the same type of winglass around the table when we orded the same kind of wine. Somtimes we had knifes to the butter, somtimes not? But the food was good and the service also. We did go on some of the shows. Timless, but no Michael Jacksson as imagined. The shows were good, most of the singers were very good. Acrobats and clowns are good. But the music was to loud. Tip go to the first show, less people. Some times it took time to get a drink, bartenders where not slow but a lot of people takes time. Our favorife bar was Venchi, the chocolate bar, the Martini Chocolate was worth uprade to premium drink package. If you dont like the drinklist, just go upstairs and the bar has the usual list. Our daugter had som a lot of gelato and was pleased(in cup or cone included in all inclusive drink package, on a stick included in premium package else 5$) We rode the zipline, 9$ each, expensive for 20s. We bought bracelets, 5$ each was practical, no cruise card needed i bars and for gelato. The kids bracelet is only for the kids club, it can not be uset to open the cabin or in bars. Buy a bracelet to the kid, but maybe a god ide to disable kid bracelet from buying things. Whats included in the kids package can be "bought" with the bracelet. To avoid lines the last day use credit card and check the bill on tv in the cabin. Ours was wrong, no lines to customer service and corrected the nex day. The last evening the line was looong. S:T Martin. Beach with lunch, very nice private beach clear water 28 celcius and sandy beach, 50 people. We went by the more famous Airport Beach, it was packet at noon. Puerto Rico Rainforest, a great guide Narayan De Jesus and wonderful views. Nassau, a walk to John Watlings distillery and then to a beach nearby. Before the cruice we stayed at Red South Beach hotel, that we recommend. The mamager let us store the bags at the hotel the day we had after the cruise and our flight, made it possible to spend more time att the nice beach five minutes walk from the hotel. Read Less
Sail Date: October 2018
This is our second cruise on Seaside with the Yacht Club and the staff makes the experience outstanding. We had an interior cabin this go around and there was noise coming from above (kitchen staff) the first morning that woke us up. We ... Read More
This is our second cruise on Seaside with the Yacht Club and the staff makes the experience outstanding. We had an interior cabin this go around and there was noise coming from above (kitchen staff) the first morning that woke us up. We notified the concierge and the Yacht Club Director Alessandro Messina immediately took care of it. As a matter of fact, Mr. Messina took very good care of everything including making an effort to come see us several times throughout his busy schedule. A true active manager. Mr. Messina is top notch including remembering our family from our previous cruise. We even booked another cruise on the Bellisima when we were informed that Mr. Messina was going to be assigned there next year. The service was phenomenal. Our waiter Roshon and assistant Samuel made sure our dinners at the Yacht Club restaurant were perfect. From excellent choices in wine selection and recommendations in meals we were not disappointed. My wife has a gluten sensitivity and Roshon made such great efforts to accommodate her. Roshon met with the chef prior to our dinner to consult them with her options including adding gluten free desserts. She loved that she could have more than just ice cream for dessert. Happy wife, happy life. Thank you. We will be back and recommend MSC cruises to our friends. Read Less
Sail Date: October 2018
This was our 5th MSC cruise and our 2nd on Seaside. The embarkation and debarkation were quick and painless. As soon as we got to the Yacht Club check-in area we started to meet crew members who seemed genuinely pleased to see us again. ... Read More
This was our 5th MSC cruise and our 2nd on Seaside. The embarkation and debarkation were quick and painless. As soon as we got to the Yacht Club check-in area we started to meet crew members who seemed genuinely pleased to see us again. Eva in the concierge lounge booked all our shows, set up the wifi on the phones and scheduled spa services and specialty dining in one painless short session. Throughout the cruise Eva quickly and efficiently took care of all requests. We have no real complaints about the cruise or service. The entire Yacht Club staff under the guidance of director Alessandro made the cruise a very relaxing and memorable experience. David, the Yacht Club dining room manager, oversees a well run organization. Every delicious meal was an extremely enjoyable experience enhanced by our wait staff of Julius and "Drago". We were well taken care of during every meal up to and including the final morning breakfast. Our suite, 18020, was perfect. Our butler, Audrey and his assistant, Rodelyn, were on top of any requests and gave prompt and friendly service. For example, on the first day I asked about lounge chairs for our balcony and in no time Audrey provided 2. Although they were not directly assigned to us, 2 very special people seemed always around and anxious to do anything to make sure our every need was filled and our cruise experience was wonderful and complete. They are Lezle and Maria, our butler and assistant from our first cruise on Seaside. They are 2 very memorable staff members. Again, a very special thanks to Alessandro for an excellent cruise. He checked on us, usually multiple times a day and was actively and positively involved in overseeing the operation of a very well run department. If you want to experience a truly luxurious cruise, try the Yacht Club on Seaside. You won't be disappointed. As you can probably tell, we spent the majority of our time in the Yacht Club. When we did venture out, it was all positive too. The only slightly negative comment is that we found all the shows to be very similar and repetitive. The Cruise Critic Meet and Greet was very well done. The included treats at the Venchi Chocolate Bar were outstanding. Read Less
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