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Cruise Ratings
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Sail Date: March 2019
I read lots of reviews when deciding on booking this and lots worried me so I was very nervous of how much we would enjoy it...so my review below I hope will help answer the initial questions I had, without duplicating all the other ... Read More
I read lots of reviews when deciding on booking this and lots worried me so I was very nervous of how much we would enjoy it...so my review below I hope will help answer the initial questions I had, without duplicating all the other reviews you will read .....im not a complete novice as have done Cunard Queen Victoria cruises before. Embarkation was excellent...slick, friendly welcoming and efficient....I read lots of reviews about peoples packages not being correct...I didn't hear any guests complain and when we arrived our cruise card was ready at checkin desk, with all trips credited, wifi package code , dining and drinks package all tabled...all worked fine immediately so no arguments on entitlement . The food was excellent....in the self service restaurant there was always plenty of choice and it was hot. It varied a lot in the choices . We had "my choice dining" in main restaurant which was lovely as we were not bound by a set table time..I would recommend this, as you get complete flexibility depending on your days activities.But if not 6.30 or 9pm sitting seemed to be well organised. Food and service were good...if you wanted more they happily offered another course or an extra sweet etc.Breakfast service was good with excellent choices and fruit you could take with you for snacks...there are also areas like an Italian patio area that did wonderfull cake selections in the afternoon..all included. Drinks packages are confusing to understand but staff on first day were helpful in explaining (although they will try and upgrade you..more about this on why I only gave 4 stars further down)...we had the basic package and we had plenty of draft beer, choice of red, white, rose and prossecco, unlimited speciality tea and coffees and even some of the basic milk shakes etc were included ,so for us who had a few pre dinner drinks, wine with dinner most evenings and also had several coffees as well as a beer or two by the pool etc during the day it was well worth it...it also included bottled water...this is a must if you go when its hot or on trips etc as water isn't cheap outside of packages or locally and given if you book before you go you get upto 20% off and don't pay any service charge....we felt it was good value....and you had peace of mind no big bill to challenge at the end. Guest services always had huge queues....ive seen it on all cruises so I especially liked MSC has installed some mini account registration stations...like an iPad where you can register you cruise card, set a limit for any charges on your credit card, link people in your party etc etc...this saved loads of time not queuing after checkin and also made check out easy too. Dress code varies....so simply its seems what you like goes...there are gala dinners so dress up and party away...but if you want to wear smart Casual to dinner that too was acceptable...most ladies wore a cocktail dress and men smart casual and a suit on gala night...this pleased my hubby as he didn't want to wear a shirt and tie every night like on Cunard. Staff I found spoke multiple languages and were always very happy to help ..guests varied from German, American, Italian ,French and English so I found a real cultural mix which I loved...yes announcements on the Tannoy can seem a little long as they do them in several languages but I didn't find it annoying at all....as it only happens once or twice a day. Theatre evening shows are mainly dance routines so that the language barrier doesn't impact enjoyment...its only 30-40 mins and after dinner, with a nice cocktail its a lovley way to unwind...all included. If you prefer to party there are lots of things every night in Jazz Bar, AFT bar etc to suit all tastes from Abba and 70s nights, Jazz to classical singing. Excursions are a personnel choice but we loved the variety..from coach tours sight seeing to mountain bike excursions.....booking via MSC does have advantages as if there are delays due to weather..or in our case a medical emergency meant the ship had to turn around overnight for someone, so that meant we were a few hours late for the next destination...excursions are reorganised and times amended ..if you have booked yourself independently then you will need to reorganise or possibly loose some time...but id say some are over priced so make sure you read the fine detail of what the trips includes...for example we thought we were having afternoon tea in the Ethiad tower.....it turned out to be a 30 min viewing platform with a small slice of cake and small china cup of tea....so expensive for what it was! All the destinations on our trip had "hop on hop of buses" right at the port entrance/docking point easily booked direct and seemed good value, so if your on a budget or want to have more freedom then this is a great way to explore the cities. So overall we loved it and are planning next years trip on the same ship as there was so much to do ,it was very clean as well as noise levels good in the rooms etc...so why 4 stars and not 5......I thought having spent quite a lot on a balcony package, with drinks, spa and excursions etc MSC should not be hard selling...when you arrive to check in you almost have to fend off the mass of sales teams , pitching from the excursion desk, spa treatment, drinks packages etc ....when you are tired after a 10 -12 hour journey then this I felt was unnecessary...then on board for the first 2 days sitting in a bar for instance you were constantly asked if you wanted to upgrade your drinks package or try and sell you a meal deal for the more expensive Butchers cut restaurant...but the final straw for me was the SPA girls....constantly asking if I wanted a massage at "very good price" , and asking why didn't I want to buy products all at discounted prices etc..I had a spa package included for unlimited sauna etc so everyday I had to pass this line of ladies trying to sell me stuff.....after day 3 I did speak to the manager to ask them to stop which they did but to me you should not encounter such hard sales....this I have not experienced on Cunard...hence my 4 star not 5. 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Sail Date: March 2019
The balcony suite we had was very nice. It has extra room on the balcony, enough to fit two chaise lounges, a small table, and two regular chairs. There was room to spare on the balcony even with the furniture. The room was big enough ... Read More
The balcony suite we had was very nice. It has extra room on the balcony, enough to fit two chaise lounges, a small table, and two regular chairs. There was room to spare on the balcony even with the furniture. The room was big enough for us to move around freely. We would recommend this ship to our friends and family. Our first stop was in Ocho Rios, Jamaica (thank you Dr. Fun tours to the Blue Hole in the White River). Our next stop was Georgetown on Grand Cayman. We did an MSC Excursion this time, and it was a good choice. We were able to get on a catamaran after a short bus ride from where the tender boat dropped us on the island. From there, we went out into the ocean to a sandbar that had many stingray fish. We snorkeled around, and we were able to interact with the stingrays. Our next stop was Costa Maya. We did another MSC Excursion to the Mayan Ruins. It was a very nice tour. Our last stop was Cozumel. We booked a Cozumel Jeep Tour Excursion through TripAdvisor. Our guide, Miguel, was easy going and he let us drive the jeep around the island while he told us the history. It was a great experience overall! Read Less
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Sail Date: March 2019
I will not suggest to my worst enemy to go on the MSC MUSICA AGAIN the cruise was over booked since we got on the ship we did not have anyplace to sit , never mind the package that i took they said there will be a welcoming letter from ... Read More
I will not suggest to my worst enemy to go on the MSC MUSICA AGAIN the cruise was over booked since we got on the ship we did not have anyplace to sit , never mind the package that i took they said there will be a welcoming letter from the Captain - just a note from management i wanted to take all my grand children next year but i will rather stay at home some of the people on the cruise stayed in there cabin due to the overcrowding if you wanted to get a drink at the bar it took you half to and hour, i can be glad that idid not take any children, the super sokkie we paid was a waste of money we could notsee any of the artist and i had to sit on a lamp pole, we could not even see the activities on the cruise we had to stand 95% of our time the only time we could sit was at dinner or lunch This cruise was for my husband birthday and he hated every minute of it the photos costed a lot of many sure all the photos they destroy could have been givenat a special price on the last day of the cruice Read Less
Sail Date: March 2019
Why is the photos so expensive. When you dont buy it they throw all away?? Their are many people that look at the photos but dont buy. It is very nice pictures but really expensive. Think about cheaper prices as to throw everything away.. ... Read More
Why is the photos so expensive. When you dont buy it they throw all away?? Their are many people that look at the photos but dont buy. It is very nice pictures but really expensive. Think about cheaper prices as to throw everything away.. The food staff rooms and entertainment is very nice. On our 2 nd trip their was also more fish available. Deserts and so many of a variety of fruits were avaible. Cocktail of the day was also our favourite The staff is helpfull and friendly. We enjoy all the entertainment . We did not see the Sokkie singers too much to mingle with them as it would have been nice. On Portuguese Iland with all the changes and enough shades was awesome. We will definitely go on another cruise. Prices is resonible. Their is 1 more last thing. The hairdryer does not work as the laat time Read Less
Sail Date: March 2019
We saved for a long time for this specific cruise because we wanted to go to Pomene. How disappointing.... For one we only left Dbn habour around 17:00 on the Monday. Then on Tuesday we were told that we will not be going to Pomene after ... Read More
We saved for a long time for this specific cruise because we wanted to go to Pomene. How disappointing.... For one we only left Dbn habour around 17:00 on the Monday. Then on Tuesday we were told that we will not be going to Pomene after all. We went to Portuguese Island...Numerous passengers were very disappointed. Some said it was not the first time that they booked for Pomene and never got to go Pomene. The general feeling on the ship was also that it felt very unorganised. The overall quality of the food was also not good. The buffet restaurant's food was the same every day. Only things that changed was the desserts. The entertainmemt during the day was also very poor. Our cabin was stunning. MSC's response to my e-mail was basically... sorry for you. You can cleary see that they are just in it for the money and can not care about the actual passengers. Read Less
Sail Date: March 2019
Embarkation could’ve been better as we waited in a queue for 1h30min to just park the car as they only allowed it from 9. Then we came into the terminal and had taken Easy Onboard but had to still stand in a queue for an hour. The ... Read More
Embarkation could’ve been better as we waited in a queue for 1h30min to just park the car as they only allowed it from 9. Then we came into the terminal and had taken Easy Onboard but had to still stand in a queue for an hour. The terminal was warm and had no air circulation coming in and the fact that there was over 2000 people inside did not help. I would suggest offering water at least. Eventually after an hour the doors opened and the Easy On Board queue was taken inside first (Would recommend this every time). So we went on board and wanted to go have a bite to eat as we where all starving after being hours in queues but to our disapointment it was’nt open. We where meant to leave the port by 16:00 but for some reason we stayed in port till 17:00(We assumed the fact that a lady got asked to leave the ship had something to do with that). Second day when we reveived our little news paper it clearly said Dress Code : Informal only to find out at the dinner table that we where under dressed for the occasion (that sucked as I had bought a new dress and beautiful shoes I wanted to wear to formal night) , must have been a typing error. The show that night was Incredible (WONDERLAND) the entertainment crew was the most amazing on the ship but your bar tenders and some waiters defnitely needs work, they are not friendly at all. The two couple’s that sat next to our table at diner received amazing service from their waiter but the only person that gave us amazing service was our assistant waiter. He defnitely needs a promotion to main waiter. Now we get to the Excursions. What a total let down, firstly I had book our Excursions before we embarked and had saved 20% which was all dandy until we where told that we are unfortunately unable to go to Pomene due to the weather , we went to the excursions desk and where told that all the money was refunded and that we had to re-book our excursions for Portuguese Island but when this was booked it was on the full price instead of our previous rate of 20% off, that is not cool MSC!!!!! We chose the Santa Maria snorkeling which was meant to be a 3hr Excursion (so this is where they catch you out) the boat from the Portuguese island to Inhaca Island takes approximately 15min , then you hop on a bakkie and the drive is a 30min drive ( very bumpy and uncomfortable) when you reach the snorkeling spot you get told that you can only snorkel for 30min before you have to go back! This is not worth the money and not worth us paying extra R500. We also booked the deal where you got Champaign, canapés and fruit in your room, we got that in our room but our family next to us had to call for theirs as they paid for it but did not recive it. Our bar fridge was also locked the whole week and on the last day our room steward came to unlock it only to write that we used water out of the fridge ( How do you use something that had been locked the whole time). We where on the Sinfonia last year and everything was excellent but service on the Musica needs work! Read Less
Sail Date: March 2019
I wanted to explore a different country, have fun, meet different people and get to know more of their culture. It was so exciting, I learned basic Mozambique language, I learned how to meet and greet, the food was delicious, the ... Read More
I wanted to explore a different country, have fun, meet different people and get to know more of their culture. It was so exciting, I learned basic Mozambique language, I learned how to meet and greet, the food was delicious, the entertainment was fabulous. I had the best time of my life! The crew that I travelled with was very happy with the experience and the service. We got to see things we never thought we would see in our life time. The showers were too small, the toilets we're different compared to the one's that were used to, I was impressed! They should also enlarge the Jacuzzis they were too small. The lift clubs were an excellent service, the waiters and waitresses were very friendly and their communication skills were on pointm Indeed Mozambique was the best destination we chose! I wish I could have stayed on the cruise for 3 months. Read Less
Sail Date: March 2019
Me and my sister was on the MSC MUSICA with the Finesse group from 01-04 March 2019. The organising with regard to the embarkation and disembarkation was much better than the previous years and well organised. It went smooth and there ... Read More
Me and my sister was on the MSC MUSICA with the Finesse group from 01-04 March 2019. The organising with regard to the embarkation and disembarkation was much better than the previous years and well organised. It went smooth and there was no long wait at all. The traffic in and outside the harbour also went fluent. Me and my sister was on the 14th floor and had a very nice room with a balcony. The was a sliding door to the balcony. The cabin was very clean and in well furnished. What was new for me being on the boat 3 times and my sister 5 times, was the tv, big mirror and fridge (stocked) with drinks and eats (for your own expense) in the cabin. The food was nice and a big variety the entire day. There was a lot of entertainment on the 13th deck and inside the ship such as karaoke, tennis, solarium, swimming pools, Jacuzzi's, a casino, chocolate shop, handbag shop, photo gallery, coffee shop, perfume den, tag heuer shop, beauty/hair- salon, lounges (tastefully decorated with colours and furniture), Swarovski shop etc... There is also beautiful Teatro theatre with shows with a theme every evening which is of high standard. The shows is approximately 45 minutes and the décor, lights, entertainment people and their attires is of the best standard and according to the theme during the shows. The servicing of the rooms was well maintained and we were welcomed by a helpful and friendly guy (part of your staff) on the 14th floor. Although one pay in dollar on the boat, it is worth the money that you pay for the cruise. I will definitely be back in 2020 if I can afford it. Read Less
Sail Date: March 2019
Sheldon desouza best barman friendly and good made everyone feel special he deserves a bonus a real star was the best experience thanks to him very quick clean and well spoken really made my birthday special food was excellent staff as ... Read More
Sheldon desouza best barman friendly and good made everyone feel special he deserves a bonus a real star was the best experience thanks to him very quick clean and well spoken really made my birthday special food was excellent staff as well really enjoyed it will do it anytime again worlds best cruise ship really a value for money brilliant music and brilliant staff very hygienic clean everywhere always someone to help you make you feel comfortable like a king and the pools beautiful really guys thanks you guys really outdone yourself on this cruise I recommend anyone in the world to experience this cruise seriously will not regret it everyone on that cruise just want to say thank you and may you carry on to be special for anyone on that ship really really good work to all of you guys may God bless you all Read Less
Sail Date: March 2019
Went with family who's son turned 21 on the 04-03-2019...cabin with balcony was great...ship very clean and very big...dining at the restaurants was great the standard is very high..cafeteria food was also great and available nearly ... Read More
Went with family who's son turned 21 on the 04-03-2019...cabin with balcony was great...ship very clean and very big...dining at the restaurants was great the standard is very high..cafeteria food was also great and available nearly 24/7...entertainment and activities was excellent...I think the entertainers are going to miss us because we as family and new friends where there all the time and surporting them ..service at the bars very good and enjoyed the cocktails...getting on to the ship was a bit slow because had to wait about 45 mins for customs to open and start processing but as soon as they did it went good...getting on the ship..the welcoming party very friendly ..shore excursions on and off excellent..helping you on and off the boat..can also say the custom people on board did not take any nonsense when we aboarded again with the check in and scanner...very provisionally done..felt save that no bad is coming on board with you..will diffinitly go on another cruise...enjoyed it very much.... Read Less
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