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7,808 MSC Cruises Cruise Reviews

We booked this trip one year ago on the MSC Seaside. When we booked there were various “packages” available. We choose Aurea experience which included the deluxe package which became the Premium drink package. During the year MSC ... Read More
We booked this trip one year ago on the MSC Seaside. When we booked there were various “packages” available. We choose Aurea experience which included the deluxe package which became the Premium drink package. During the year MSC changed their packaging but we didn’t change our booking. I give you this background so you can fully appreciate the misadventures we have had. The first issue was embarkation- over 3 hours to get on from curb to the ship. An hour an a half of it outside in the cold schlepping our bags the whole way . Now I am not lazy but we had our 80 year old mother with us who walks with a cane. There was no where for her to sit and we had to deal with our bags and hers - making for a lot of maneuvering. Once finally in we went to get wheel chair assistance only to find out there were people who had been waiting over two hours already . Mom was so tired she just wanted to get on board so we proceeded to the priority embarkation (black card status privilege) to line up for another hour and a half. Again no seats or refreshments. Then for the first time ever we waited another 1/2 hour to get up the boarding causeway . There was a number of travel agents in for the day for a cruise ship tour and so we couldn’t go on if they were coming off . We made sure each agent was aware of the issues - probably offsetting any goodwill gained in the tour. Eventually a MSC staff said there was another walkway at the back of the ship but by then we were actually almost on the gangway. Our next issue was that the alcohol package we booked wasn’t on our card at all. We tried to discuss this with guest relations but they said nothing they could do. The bar and catering manager finally quasi fixed it but only gave us a classic package rather than the premium we had under our original booking . I am so We are now on day three of the trip and have had the port cancelled due to a delayed sailing on account of weather . So I don’t blame MSC for the onboarding - that sounds like a port authority and port agent issue. I don’t blame them for the weather - we all know that no one controls that. But........when a company of this size refused to honour the contents of their contract there are bigger issues at play. I have also now found that they have charged items to my account that were not signed for - with again the horrendous guest relations comment of - well I guess they forgot to get you to sign . With absolutely no remorse they said they would put a note on the file. At this point I am ready to remove the daily gratuity charge to offset the additional charges I am getting hit with (those known and those unknown) however I know that hurts those staff that have no ability to change this sucky situation. So instead I feel a review to warn people about this situation is better . By the way we are seasoned travellers and my husband is a cruise agent so it is not like we don’t know what we are doing . My advice at this point is to avoid this cruise line until they get their act together . Read Less
Sail Date October 2019
Thought we were getting a special deal but couldn't be further from the truth Within minutes of embarking had been told we needed to upgrade even although we had already paid to upgrade. Basically we were stolen from by MSC . ... Read More
Thought we were getting a special deal but couldn't be further from the truth Within minutes of embarking had been told we needed to upgrade even although we had already paid to upgrade. Basically we were stolen from by MSC . The safety drill was very poor and was ignored by many. The staff who were in charge seemed very lax and poorly trained Food was dire, miserable and tasteless and was clear what we were eating at night was left over from during the day. Dont bother going to reception to complain as we were told it wasnt their problem and to contact head office. A few nice staff but nothing compared to other cruise ships . Didn't use their excursions as had already been ripped off so done our own thing . If it was half the price tomorrow I still would not book with MSC again, very poor Read Less
Sail Date October 2019
Chose this cruise for the itinerary as places we hadn't been before . Have cruised with other companies , Royal Caribbean, Celebrity , P & O previously. Lovely start to the holiday with 3 days in lake Garda prior to picking up the ... Read More
Chose this cruise for the itinerary as places we hadn't been before . Have cruised with other companies , Royal Caribbean, Celebrity , P & O previously. Lovely start to the holiday with 3 days in lake Garda prior to picking up the ship in Venice. Boarding at Venice a nightmare took over 2 1/2 hours all down to only having 3 security scanners working for over 3200 people , come on MSC sort yourselves out this is not rocket science open more scanners ! Cabin OK very clean and lovely balcony, the ship is very clean except if you eat in the buffet restaurant which is little better than a poor cafeteria , plates not cleaned away and food left everywhere , get more staff, I have never experienced this on other ships very off putting when you are trying to eat . Also food Luke warm never had a hot meal in there. Main restaurant good food but lacking in service we waited 45 minutes between starter and main course and the waiter only had 4 tables to take care off !! Why is that ? Had the full drinks package which was great , especially the Aperol Spritz ! Now we come to the last day on ship due back into Venice ! We were cursed with thick fog which no one can help its how the communication was handled that I have an issue with . We were told initially that the dock time of 10am had moved to 12pm fair enough . At 2.20pm still no news and then we were told that we would dock at 3.45pm . People had flights that they had missed etc and with no information this made a bad situation worse its all about communicating with your customers guys, people were fuming. We were lucky and had a late flight so all OK for us. When they eventually docked no announcements about getting off the ship so a bun fight ensued and it was pretty much a free for all , I feared someone would get trampled on ! In summary MSC are not of the same quality as the premium brands , granted they are cheaper but have cut corners in the wrong places eg no tissues in the tissue dispenser in the bathroom when asked told ' we don't provide these anymore' really !!! Sorry to rant on but its important people know what to expect Personally MSC not for us prefer better quality and service at a higher cost Read Less
Sail Date October 2019
We selected this cruise 18 months prior because of the marketing of it and the new ship. It was billed as a gorgeous ship and it didn't disappoint. After we had it booked and paid for we were seeing some bad reviews and were a bit ... Read More
We selected this cruise 18 months prior because of the marketing of it and the new ship. It was billed as a gorgeous ship and it didn't disappoint. After we had it booked and paid for we were seeing some bad reviews and were a bit worried but in our experiences, those were just not the case. We did purchase the Aurea experience which included a balcony room with the use of robes/slippers, exclusive top floor solarium unlimited use with a dedicated bar and hot tubs, UNLIMITED drinks- including soft drinks, bottled water, cocktails, wine, beer, milkshakes, gelato ice cream, hot chocolate (even at Venchis) and mock-tails, just from a card scan (no signatures). It also included a 50 minute message for myself and my husband, two sun tanning bed sessions, unlimited use of the thermal spa that comprised of two saunas, indoor and outdoor whirlpool tubs, two aromatic steam baths, multiple aromatic showers (warm/cool combos) a Himalayan salt room and warming beds. It also included priority boarding, which went smoothly and quickly as well as anytime dining which we found very helpful. The ship was remarkably large and we never struggled to find a seat even at peak times for the buffet and the cruise was sold out. The crystal stairways were beautiful, the decor very elegant. It was lovely. The balcony on our cabin was good size and the cabin size adequate but could have used more/better storage for clothes. Or wait staff in the dining room was above and beyond, particularly catering to our 13 year old daughter. We had read complaints about the food but it was delicious and if we didn't like something or worried we wouldn't, we just ordered two different entrees. They were extremely friendly and worked very hard to keep us happy. The shows were the best we had seen anywhere, and were not interrupted and your view blocked constantly by waiters taking and delivering drink orders. You could bring drinks in but not order inside the theater. We never encountered any rude or disrespectful staff (or other passengers for that matter) which we had heard was a problem. We did do two excursions and the process was very organized and timely. They gave you a time to show up, they gave you a number, called your number after all had checked in and then left soon. If you showed up too early then you did have to wait as that was not your scheduled time. The excursions were very good and we enjoyed them except for the transfer when a couple was 35 minutes late getting back on the bus. Our teenage daughter absolutely loved it. They had several water slides, a zip line, full arcade with a race car simulator including a bowling ally. Not only would we go again, we booked a future cruise while on board. Highly recommend. Read Less
Sail Date October 2019
This was my 10th MSC Cruise and our second time on MSC Seaview. We decided to upgrade to Yacht Club again as this provides many benefits that we enjoy. We are big fans of MSC and l would like to provide a balanced review. With Yacht ... Read More
This was my 10th MSC Cruise and our second time on MSC Seaview. We decided to upgrade to Yacht Club again as this provides many benefits that we enjoy. We are big fans of MSC and l would like to provide a balanced review. With Yacht Club you get priority boarding, so this was a very smooth and quick process. Our balcony room was great and well maintained by Richard and Michelle. We dined at the restaurant and we also went to the speciality restaurants Butcher’s Cut and Ocean Cay. The food and the service was excellent. There was a couple of things that could have been better, and also they used to be better. One of the benefits of MSC Seaview over the Divina class last year was the pads/cushions on the sun loungers and chairs outside. When we asked where they were we were told they had been sent for cleaning, which didn’t seem to be a satisfactory answer. The sun loungers are very uncomfortable to lie on and this was a disappointment to us. Also, in the past there was a section on the menu that was always available, this was good for me as I can be a fussy eater. When we asked they did provide this menu, however, I would have preferred this to be part of the usual menu, so as not to feel different. Other than those couple of details the cleanliness of the ship, the friendliness of the staff are second to none. Read Less
Sail Date October 2019
Family friendly and to try a new cruise line . What we got was the rudest most unhelpful staff I have ever seen in the 15+ years of cruising. The dinning was average and again “couldn’t care less type of attitude “ Nobody ... Read More
Family friendly and to try a new cruise line . What we got was the rudest most unhelpful staff I have ever seen in the 15+ years of cruising. The dinning was average and again “couldn’t care less type of attitude “ Nobody seemed to know what was going on and never got the same answer twice. We had a tight connection and wanted to know how long roughly it would take to leave the ship with our own bags and was told the immigration could be slow and on leaving the ship there was no immigration! The cabin was average but what tipped my wife over the edge was no tissues in the bathroom. She was told it was because we didn’t have a higher enough grade balcony!!!! Staff had a poor command of English and didn’t know what was going on . Overall very disappointing and will never travel with them again. Read Less
Sail Date October 2019
I made the mistake of checking the reviews a few days before we departed. They were not good, and as this was our 1st cruise i did wonder what we had let ourselves in for. I want to write this review to put a different view on all the ... Read More
I made the mistake of checking the reviews a few days before we departed. They were not good, and as this was our 1st cruise i did wonder what we had let ourselves in for. I want to write this review to put a different view on all the negative comments. Plus points 1. Extremely efficient embarking and disembarcation process. Very smooth. Be aware that you may have to wait a few hours before your case is delivered to your cabin 2. We were upgraded, no charge, to a cabin with a balcony. 3. Restaurant- we had the 1st sitting at 7pm. Dinner lasted until 8.45pm. Although at first i thought it would be too early, it was fine. It meant we could finish dinner then have a drink before visiting the show. 4. The 3 course meals were of good quality, plenty of choice, but a little on the small side, and limited veg. 5. We were on an all inclusive package. Wine was served by the glass, no limit. 6. The staff were very friendly and work hard, with a smile. Nothing too much trouble. I have nothing but praise for all of them. Our waiters were amazing. 7. Entertainment in the theatre was excellent especially the singers. 8. Plenty of other musical entertainment in the many bars. Again, very enjoyable. And you have lots of choice. 9. There is an adults only infinity pool and garden bar on deck 16. 10. All drinks were included in the all inclusive package including cocktails. Negatives Not really any, other than the buffet was a bit of a bun fight. Very busy especially at breakfast time. Difficult to find a table, very noisy and busy unless you go about 10am. But plenty of choice and good quality. We didn't eat lunch here as we were off ship. Some reviews i read complain about the rude and noisy Italians, French and Spanish. Well, you also get rude Brits! For me, the multi nationality add to the atmosphere. Its lively and fun. The Mediterranean people are different to the moany, stuffy Brits but that isn't a negative! Overall we had a great first experience of cruising, and would use MSC again. Do your research, you don't have to use expensive MSC shuttle bus, just walk out of port and catch the local bus for a fraction of the cost. Read Less
Sail Date October 2019
I chose this cruise because my best friend wanted to do the European tour and I was in a position to make it happen so why not. I hate when people do a review and it sounds like they are just being petty about every little thing so I will ... Read More
I chose this cruise because my best friend wanted to do the European tour and I was in a position to make it happen so why not. I hate when people do a review and it sounds like they are just being petty about every little thing so I will try not to come off like that even though my experience overall was not as enjoyable as I thought it would be. My passion is cruising and I can honestly say I have never had a really bad cruise because I believe it really is what you make it. However, I felt MSC was very misleading and they tacked on to many extra charges by not even offering coffee in the dining room at dinner unless you paid for it and we got bottle water only because of our silver status. They offered paid for shuttle service from the ports to the city center of each of the ports but there was considerable walking from where the buses left you off to where most of the things to do actually where except for Mallorca and on at least one of the programs they suggested you get he shuttle because it was a 20 minute bus ride to the city center when in fact it was only a 10 minute ride. The food was the worse menu I have ever had and could only chalk this up to maybe it is how the Europeans prefer their food. On captain's night there was no fancy meal and definitely no lobster. I felt the entertainment was exclusive to the latin guest only so I felt really left out as a US passenger of non-latin descent. Getting on and off the ship was really a great experience even considering it was a looped cruise (I believe that is how they termed it) in Genoa and Marseille we had people getting off and people getting on but other than the buffet, this was not an inconvenience as we used different ways of getting on and off the ship so that no one was impacted. Dinner time was 6:30 or 9:30 unless you were Aura status but the Maitre D was so nice and accommodate us by giving us an 8:00 seating each night. I could only find bacon if I set my alarm for 7 and made it to the dining room (yes bacon is important to me so I made the sacrifice - lol), This was my first MSC experience and I will try MSC again but from the US side so that I can get an honest opinion. Read Less
Sail Date October 2019
Whilst the ship was very clean and nice cabins, other aspects destroyed our experience. The restaurant was appalling on all visits over the 11 days. As eating is a big part of cruising, it ruined our cruise. The restaurant management were ... Read More
Whilst the ship was very clean and nice cabins, other aspects destroyed our experience. The restaurant was appalling on all visits over the 11 days. As eating is a big part of cruising, it ruined our cruise. The restaurant management were unhelpful and we walked out 3 times as totally disappointed. Never again will I board a MSC cruise ship. The music noise on the open decks were too much so could not relax. The bars were always busy so difficult to find any seating at some times. The public interior areas were kept very clean.Toilets sometimes blocked. The "selling" was OTT with shop discount notifications over the PA, bingo ticket sellers going around the many decks. The disembarkation procedure a bit chaotic. As regular cruisers on many other lines, this was our worst experience. We did not go to any shows so cannot comment but other cruisers spoke positively of the shows. Read Less
Sail Date October 2019
A friend of mine said that MSC offers good trips through Europa. So we booked a expensive cruise with almoust all the packages needed. We were surprised, that a lot of drinks are not included in our package. We consumed a nice bottle of ... Read More
A friend of mine said that MSC offers good trips through Europa. So we booked a expensive cruise with almoust all the packages needed. We were surprised, that a lot of drinks are not included in our package. We consumed a nice bottle of wine every night for dinner - of course not included in the price. Every day the made a advertisment about percentages for shoping, best offers for massage, excursions etc. - you can not sleep… you can not take a nap - than an advertising over the speaker in about 6 languages which is very disturbing. Poor educated and not motivated employees serves you during your stay on board. The cabin is nice, the room service is good. But all the employees have to make business by selling cigarettes, jewellery, clothes, purses, cosmetic articles etc. all over. And of course the allways offer you 30 to 40 % discount.... for example: a massage for the regular price for over 120 Euro is too expensive for the quality. The therapists are working without motivation, are tyred because of too much work and stop a 50 minutes massage after 40 minutes.... But in the end they try to sell you a cosmetic product or a next massage with a 30 % offer.... Make business - go to MSC - you can learn a lot...... not a very nice feeling, when you should spend more and more money. For sure we will not recomend a cruise with this company!!! Read Less
Sail Date September 2019
We booked this cruise at the last minute for my Birthday. It was on sale and we got a killer deal. Pros. Loved my group of people. Loved the other cruisers. The pizza & gelato were great. Embarkation was smooth. The port ... Read More
We booked this cruise at the last minute for my Birthday. It was on sale and we got a killer deal. Pros. Loved my group of people. Loved the other cruisers. The pizza & gelato were great. Embarkation was smooth. The port stops were great. Cons Boat does need refurbished. (Warped decks, loose tiles in the shower) Dining room service was awful. At one point we walked out after sitting there for 30+ minutes without getting water. Beds were the least comfortable of any line we have cruised. Constant announcements early in the morning. Our room was straightened but never truly cleaned. For example a tissue on the bathroom counter would stay for days. Or a cup with a melted half eaten icecream cone would just stay unless we placed it outside the door. Ports. Jamaica---- we did Dunns River Falls. No excursion. Just walked out to the street and caught a ride over for $20. Grand Caymen---Google Captain Marvin's and book straight through them. Cozumel----4th visit. So wandered bought vanilla and jumped back on the ship to enjoy the pool. (Do reccommend taking a taxi to Mr. Sanchos beach club if you are looking for s beach break). Key West.---- wandered town, had conch fritters and frozen chocolate covered key lime pie. Read Less
Sail Date September 2019
This is a small ship and not as "fancy" as the large ships, but the smaller size made the ship more intimate and easily to get to know the staff. Our favorite bartender was Jinyess; very nice and very funny and our waiter in ... Read More
This is a small ship and not as "fancy" as the large ships, but the smaller size made the ship more intimate and easily to get to know the staff. Our favorite bartender was Jinyess; very nice and very funny and our waiter in the dining room was Marce who was beyond accommodating, polite, and helpful. Every meal Marce recommended was prepared perfectly. We arranged balcony rooms and were very pleased with the size and storage available. Our room steward kept our room at tip-top shape the entire cruise and always had a smile on his face (room 9106!). The dining options were varied and the food, which needs to meet a variety of international diners, was very good. There was a variety of options for breakfast, lunch, and dinner for vegetarians as well as 'regular' eaters. There were enough entertainment options and activities that if anyone was bored, they would have been bored anywhere!. I must say that embarkation and disembarkation were the smoothest we have ever experienced! I wish they were all that smooth! This was a big relief! The only thing I would recommend anyone double checking is their beverage package. We registered and paid for the "easy" drink package which didn't cover any of the alcohol options we drink; We're vodka, mixed drink, and wine drinkers. None of the drinks we wanted were in the package. I really wish our travel agent had perused that more! We may have chosen a different cruise line if the price were cheaper total package. We had to spend a lot of $$$$ extra to get the next level package. Every other cruise we took had ONE alcohol package: you paid one price and every drink was covered. That's my only complaint. The gym was very nice. It had machines to work every muscle, free weights, stretch/yoga area, and cardio. In summary, I would recommend the cruise line and ship but, if paying for a drink package (and it IS vacation!), I strongly suggest that you look it closely. Read Less
Sail Date September 2019
I'm really NOT a cruise snob! I don't go around telling people how many I've been on in the first five seconds of meeting aboard a ship. I don't even display my card(s) around my neck and I'm a Chaîne des ... Read More
I'm really NOT a cruise snob! I don't go around telling people how many I've been on in the first five seconds of meeting aboard a ship. I don't even display my card(s) around my neck and I'm a Chaîne des Rôtisseurs reject. I choose my ships and cruises based on the price, itinerary, ship and if I'm solo or not. This one was offered by MSC as a 7-night leg on a 14-night back-to-back originally to Havana, Montego Bay, Georgetown and Cozumel. Political winds changed their direction and blew away Havana and Montego Bay, in blew Ocho Rios and Key West. (Note, I'm from Miami, born and raised. Sailed the Caribbean since a kid.) So if you add it all up, I embarked and disembarked like...ten times on this ship and each one was a breeze. I never had one problem getting aboard or off of the Armonia, unlike every darned ship I've ever been aboard! I mean it. No delays. No unwanted searches. The worst thing was this "Face-To-Face" intrusion imposed by the US Immigration Service. What a joke! I'm not going into the politics. Bottom line: despite lines to tenders and the gangway, they move pretty briskly. Maybe the ship was quite less than full on that cruise. Cabin was sized about right for two--another inch shorter in any direction would be cramped. Plenty of storage space, cleverly concealed. Nice touches absent such as towel animals, facial tissue or chocolates on the pillow. Equipped to the standard: flat screen TV (with very few channels), desk with electrical outlets, mini-bar, window clean enough to shoot video/photos through, direct-dial phone system, programmable safe and plenty of mirrors. Air conditioning worked great, the bed(s) was comfortable and a nice selection of pillows. Bathroom was the smallest one in which I've ever taken a shower. Love the ship. I truly respect her, as I would an aging duchess. She's gleaming, clean as a whistle yet nicked, cracked,worn and dented in places you'd expect after being trod on by millions of feet or sat upon by hundreds of thousands of buttocks. She has a lovely profile, looks like a ship instead of a hotel parked atop a slab of hull. She's gorgeous inside and outside, not screaming, projecting a luxurious and vibrant vibration. Colorful with taste, a bit dated in that Art Deco-inspired Starlight Disco. Comfortable public rooms, well-appointed Library, Bars, and my favorite space--the Cigar Room. Entertainment was enchanting. I was so impressed with how much they do with nothing onstage, it's mind-boggling. Ingenious use of minimal sets and props coupled with pre-recorded audio allowed for the performers' physical gifts and voices take over. The dancers were fluid and acted as well, the singers were excellent in several languages and the gymnasts and balancing act were superb. The DJs had an international flavor to the mix, sounded wonderfully exotic to our ears trained on disco, hip hop and rap. The lounge acts were professional, multi-cultural and talented. Service was modeled on Carnival, the leader in providing personal service in mainstream cruising. On MSC Armonia they ALWAYS remembered your name after hearing or seeing it the first time, they never abused the knowledge by shouting it out in false camaraderie at every opportunity. Everyone who has any contact with guests was polite, friendly without being overly solicitous or fake. They were quietly friendly. They took wonderful care of their guests. Particularly worth mentioning are my wonderful cabin steward, Shella and the best darned member of the waitstaff, Made. Ports-of-call were...well, I'm probably not the one to ask after this cruise. I've been there. It was fortunate I have a friend in Ocho Rios who was wonderful about meeting me just outside the pier and conducted me on a terrific unauthorized shore excursion. As far as the other places, well...except for my quest for Cuban cigars, I could have stayed aboard. I did find the best lunch and Cuban cigars in Cozumel, and the best cigar experience in Georgetown, Grand Cayman. Whatever you've done there, I got the t-shirt. Key West? I got off of the ship, walked far enough away to activate my cell phone, bought a bottle of water and a hunk of fudge from this lovely lady inside this old historical warehouse, smoked a cigar next to a Rastafarian playing a steel drum for an hour, angering the anti-smoking Gestapo tourists (not the Rastaman) and walked back to the ship. (Via tram) Dining was a minor disappointment, after reading so many of the previous reviewers' opinions of the food. Food is what I'm about. Some people eat to live...you know the rest. Nothing aboard MSC Armonia will kill you. Except for the corned beef hash at breakfast. That stuff is poisonous. On the other hand, the polenta was divine. The pizza, especially the whole-wheat crust, was AWESOME! The gelato, especially the straciatella was INCREDIBLE! I should have just stuck with Italian breads and ice cream the whole darned cruise. The lack of fresh fruit in the buffet area was embarrassing. No bananas! They were all at the Vitamin Bar, or they were grabbed by the bunch by my fellow banana lovers. One bowl of pineapple disappeared immediately. One bowl of watermelon walked away by itself. Too much emphasis on melons, not enough on berries of any kind. They had a couple of Italian cold cuts, but no prosciutto that I noticed (some Oscar Meyer ham) to go with their endless parade of melons. The best cuisine on the ship was the Indian, followed by the Italian. Not enough of Asian cooking. The biggest problem: serving hot food HOT and cold food COLD. The carvery was a hit-or-miss affair. I was TOLD the prime rib was great. Everything else that I saw was mediocre (pork roast, turkey breast) to horrible (meat loaf). Why were all of the hamburgers overcooked and dry? Why were the cheeseburgers covered with ONLY American cheese? No choice, not even PROVOLONE?? Thank you, chef, for staying away from attempting barbecue. With the buffet, it's purely a coin toss. In the Marco Polo Main Dining Room, I made the mistake of failing to communicate my preference to eat alone. I also failed to notice that dinner was at 6:00, a crucial half-hour before I'm used to settling down to eat--even on other cruise lines. These two mistakes forced me to record video with unusable audio thanks to excessive noise created by my dining partners Night One; and to miss out my MDR meals (that I usually enjoy) three out of seven nights. Of course, I completely missed out on "Elegant Night." Both nights. My fault. Lobster is something I like, but it's not worth sacrificing an $11.00 cigar I'm smoking in the Cigar Room in order to eat frozen fish. The only Asian-influenced dish I tried was the Thai shrimp. Horrible. Tasteless. I had to scrape that breading off to reveal the skinny shrimp. If you think that by waving the hot chile flakes over them works, you're wrong. The Asian-influenced salad was good. The pasta was al dente. That was good. There was only ONE pasta dish or sauce offered. That was bad. The lamb was served two-sided: rare on one, medium-well on the other, AND it was lukewarm and fatty. I didn't order ONE steak the entire trip. I just didn't trust the beef, I suppose after eating one bite of their hamburger and gagged. Dry as a hockey puck. The Duck L'Orange was so fatty and so lacking in orange flavor, it was a total waste of a bird destined for duck soup. The sauce coating the mussels tasted as if it came right from a Lipton Soup package. The asparagus were delicious.The Indian dishes were superb! The desserts were pedestrian. Most of them were just too darned sweet, missing the rich flavor of chocolate or fruit! The banana and coconut tart was wonderful, marred by that raspberry coulis. I'm not going any further with this. What's the point? I got what I paid for. Canned peaches and cheap chocolate. I went to that Surf & Turf Restaurant sampling meet and greet. Everything was grabbed by the early-arrivals and cleaned off every darned tray. I got one half-flute of faux-champagne, one crab cake and one piece of that disgusting pseudo-cheesecake. A complete waste of time coupled with a hustle. Overall, I'd say the food available in the restaurants was average, mediocre--a "C" grade. If you like congenial conversation with civilized people, the Cigar Room is the place to meet. Of COURSE the place smells! Of COURSE sometimes people get a little bit boisterous--there's a bar 7 meters away. OF COURSE you can watch your favorite sport sitting in a comfortable leather lounge chair smoking your favorite stogie. They have a limited but well-chosen selection of cigars available to buy at typically inflated prices. Bottom line: it was an exceedingly pleasurable cruise, subtracting the expected food fails. I had plenty of good food and drink, lovely ladies to keep me company and a diverse crowd to enliven the conversation. Watch for my videos appearing on my YouTube channel, TeachinTV. Read Less
Sail Date September 2019
I choose the MSC Armonia because my daughter recommended it and because of the price for an Ocean view. In general, the ship is small and old but that is not the most relevant of the cruise. Our expectations and needs were around: Jacuzzi, ... Read More
I choose the MSC Armonia because my daughter recommended it and because of the price for an Ocean view. In general, the ship is small and old but that is not the most relevant of the cruise. Our expectations and needs were around: Jacuzzi, Casino, food, live music and musicals. It was hard to be inside the Jacuzzi and we decided to go early in the mornings. The Casino is small and there is no many machines. The food was very good and varied (Buffet and restaurant), and the pizza and gelatos excellent. The Italian musical is wonderful, the singers are virtuous. The best of the cruise: The Duo Express at the Rum Bar, beside to be exceptional musicians, they have the ability to entertain people from different nationalities, with a big variety of music. Maggie and Patrick were always ready to attend you, preparing and serving drinks. At the restaurant we were served by René, a very nice boy from El Salvador. Our table was very international (4 couples: 2 Poles, 2 american (North Caroline) one Philippines girl with an american boy and us (Latin people).One of the most important characteristics o this cruise is the opportunity to share with people from different nationalities and languages, which should be the standard of the crew; however, an employee from the restaurant went to the american couple and asked them if they want to move to other table due to "our accents" . This action promote discrimination and is unacceptable. The crew should promote interculturality; by the way, they are from different cultures and nationalities. Read Less
Sail Date September 2019
The number one reason we booked this particular trip was an overnight in Cuba, someone make sure that didn't happen, MSC went above and beyond in my opinion to make it up to us, they exceeded our expectations in that regard, the ... Read More
The number one reason we booked this particular trip was an overnight in Cuba, someone make sure that didn't happen, MSC went above and beyond in my opinion to make it up to us, they exceeded our expectations in that regard, the embarkation was smooth and the cabin was ready for us, our cabin attendant was extremely good, courteous and knowledgeable, the only gripe was the horrible and tiny shower in our cabin a cloth shower curtain that was eating us alive! The Pizzeria is open all the time, food was good, in the dinning room we requested at table for two and got it, but we were practically on top of the tables next to us, the food needs to be improved, the steak was tough and tasteless, prime rib night the bake potato was served with no butter, no sour cream, just plain, the staff was superb and they brought us anything we requested, for breakfast in the restaurants when you ask for cream for your coffee, they act like they have never heard such a thing! The shows for the most part were really good, the cruise director wasn't on board, but his assistant took over and he did a fabulous job, they were always smiling and cheerful. The most annoying gripe happened while having breakfast, I asked a waiter for water, his reply, "I only take breakfast orders" I told 1 of his supervisors and they apologize. We have done the Caribbean plenty of time and were looking forward to Cuba, it didn't happened :( I would sail again with them and for an old ship, still looks good and it is not a tacky palace like some other line :) We met great people at the meet and mingle, the Captain didn't see fit to join us! The MSC Divina's Captain make sure to meet us back in March of this year With a few flaws I would still sail again on the MSC Armonia Read Less
Sail Date September 2019
Never ever again will I ever step foot on this cruise company!!!! One activity every hour. For 2500 passengers!!! Boring! Not enough restaurants to feed people resulting in very long queues with a lot of angry people! Rude and extremely ... Read More
Never ever again will I ever step foot on this cruise company!!!! One activity every hour. For 2500 passengers!!! Boring! Not enough restaurants to feed people resulting in very long queues with a lot of angry people! Rude and extremely ignorant staff!!! A lady fainted in front of me and not one staff member went to help her! This ship is unsafe as the crew have no idea of what they are doing!........ oh and did I mention that when you do eat the food is no better than hospital food!. I am going to take this further and not with the cruise company as this cruise line Cleary has no interest in passenger safety and that includes food hygiene....... we even had a woman fall into the water and it took the passengers to save her...... I will warn everyone I know not to book with msc.......... very angry Read Less
Sail Date September 2019
We booked this cruse very last minute, and snapped up a reasonable deal on a YC1 cabin in the famous MSC Yacht Club, first things first, the Yacht Club is a wonderful experience and really does set a bar for service, unfortunately there ... Read More
We booked this cruse very last minute, and snapped up a reasonable deal on a YC1 cabin in the famous MSC Yacht Club, first things first, the Yacht Club is a wonderful experience and really does set a bar for service, unfortunately there are still so many small niggles that stop it being the luxury experience they sell. The constant sell sell sell from all staff, photos, speciality dining, spa etc it’s just constant and really grates after a while. Embarkation: we boarded in Rome, luggage was taken immediately on our arrival and we was led into the waiting room in Rome, as we arrived at 1.30 we was sat down while the butler checked us in, within 10 mins he was walking us into Yacht Club Top Sail Lounge, this is a very relaxed lounge for YC guests. Cabin: we had a YC1 which is for all intense purposes a Mini Suite cabin with a bathtub, the room was a nice size for two people and serviced daily by the cabin attendant. Lots and lots of storage. Dining and Lounge: the Top Sail Lounge was a quiet and comfortable area you can visit anytime of the day, we ate breakfast there everyday and it was more than enough, pastries and fruit etc, you are sat for dining in Le Muse, this was where it all went wrong, a basic requirement should be to dine when you want, we was told on the first day between 7.30-8.30pm the restaurant was very busy, we tried to come earlier or later to fit this but felt very out of the experience we expected from YC. Entertainment: you don’t come on a MSC cruise for entertainment , bad Tina Turner act, terrible acrobatics show and awful witches show, NCL or Princess excel here and MSC struggle with the language issues. Disembarkation: have never felt so unwanted on a ship on the final day, we was asked three times what time was was getting off, in the end we just left ourselves, a really sour end to a average to good cruise. Read Less
Sail Date September 2019
Just returned from an amazing cruise on Sinfonia. I’ve cruised Celebrity, Scenic, Royal Caribbean and P&O and I can say MSC were fantastic. Food was absolutely delicious, the Italians know how to cook. I can only assume others have ... Read More
Just returned from an amazing cruise on Sinfonia. I’ve cruised Celebrity, Scenic, Royal Caribbean and P&O and I can say MSC were fantastic. Food was absolutely delicious, the Italians know how to cook. I can only assume others have killed their tastebuds if they didn’t like the food. Please ignore negative comments about the food, it’s simply not true. Yes the itinerary is tight but that is no surprise. Just line up and get in early for tender tickets so you are first off the ship and make the most of your time in each port. Santorini and Mykonos were both spectacular. Cabins were comfortable and roomy, I had an inside cabin. Staff were so friendly and helpful. I got calls to my cabin making sure I was happy with everything, Entertainment was fantastic too, good singers and guitarists in the lounges. Only negative was the fact you can’t get second cabin keys when you are a family sharing two cabins with children. This is very problematic and frustrating. Read Less
Sail Date September 2019
US: We are a couple in mid-fourties with an 8 year old daughter. First time cruising on a bigger ship, so YC was to us the only way to go... We boarded in Genova, it was the or one of the last Med cruises of the season, but the service ... Read More
US: We are a couple in mid-fourties with an 8 year old daughter. First time cruising on a bigger ship, so YC was to us the only way to go... We boarded in Genova, it was the or one of the last Med cruises of the season, but the service all over was not hurt by the ending contracts. Due to an extremely intense professional time I needed first and most of all relaxation and recuperation. And I got even more than hoped or anticipated. The very check-in experience (11am already!) was flawless from th the valet parking to being taken by our butler into the check-in area and first bubblies... There were apparently only three cabins boarding with us und everything went as smooth as it was possible. No hassle, no sweat (that’s difficult to me) no worries. The cabin was the “square” cabin so we had more than enough space for the following 8 days. I will not go into details about the cabin as this has been described many many times. First we went to explore the ship, while not too crowded yet and made of course the mandatory buffet stop, which was to be our last one as the catering in YC was superb. It also was one of the few strolls outside the enclave as the amount of people in the outside was too much for me; and surprisingly for my wife as well, surprisingly because she is not as quickly overwhelmed by crowds as I am. Our butler was Franco (Tien Wing) and we hit the jackpot as he and his service were impeccable, as was the cabin stewards, Anthony. We only took a short shopping stroll in Palermo, a horrible excursion in Majorca, which was the only negative of the cruise, so i cant really rate the excursions side. What I can talk about though are the fabulous people going over the top to fulfill every wish and craving. ie when the kids wanted pizza and fries, one of the bar people went to fetch it from the buffet, another time in the top sail lounge a butler suggested a chocolate milkshake that he had to go and get at venchi (5 min walk minimum). We were accompanied everywhere, because Franco always insisted on doing so. My daughter “fell in love” with Michelle, working in TSL, she actually became almost her personal assistant for the week, as the love was mutual. Drink service was quick and we even got the best of service when we started “partying” every night until 2-4 am on the one pool deck (5 out of six in our group of fellow travelers were smokers) even though the outside bar closed around 1030pm. I don’t think i ever drank as good a White Russian as I had on the Divina. We never heard a no, we never had to wait for any sitting or order, we never felt that things could get better. Demarcation was a breeze with franco assisting 8pm to the trunk of our car (which was waiting just outside the ship) and so.... ....booked a cruise of 12 days departing Miami on the 28th of February on YC of course....... that should say it all——-144 days more to wait....... Read Less
Sail Date September 2019
We were to meet 2 couples from another country and have a celebration sail. First the bad... Unhelpful call center Had a complication pre-cruise. 10-15 calls (on hold 30-50 minutes each time) to courteous but unhelpful call ... Read More
We were to meet 2 couples from another country and have a celebration sail. First the bad... Unhelpful call center Had a complication pre-cruise. 10-15 calls (on hold 30-50 minutes each time) to courteous but unhelpful call center. Was told continuously to call back and ask for supervisor. I did to no avail. Dysfunctional website Tried solving via email online. Process online had a dead link. So no go. Tried checking in on website. Link inoperable Now the good... Received an email 2 weeks later resolving the main issue (charged $1900 for change in reservation that never happened). Received an email 2 days prior to sailing saying that we had been upgraded to yacht club status with a suite to die for. When we boarded we were amazed. Priority boarding and elevator usage. A butler met us and escorted us to our private yacht club area room. Concierge was exceptionally available and helpful. Lounge area and bar were convenient. Pool area was lovely. Private dining room was beautiful. Food was exceptional. Wait staff friendly and efficient. Would only recommend this line if you can secure yacht club status. Otherwise, public areas and dining areas were very crowded. Many languages spoken so hard to converse with new acquaintances, etc. Don’t know how we got so lucky, but now we’re spoiled! Read Less
Sail Date September 2019
Cruising from Miami on the MSC Seaside was going to be something new for us, we have only done RCC before now. The ship is beautiful inside and out, lots of sparkle and very glitzy. Although getting around took some time to master, public ... Read More
Cruising from Miami on the MSC Seaside was going to be something new for us, we have only done RCC before now. The ship is beautiful inside and out, lots of sparkle and very glitzy. Although getting around took some time to master, public spaces where plentiful and well furnished. The shows where as good as any we have seen on any cruise ship probably better. That's the good stuff. The cabin was a let down, metal balcony wall, so no view when sat down on the balcony.(we paid to upgrade to this) The first night when getting into bed pulled back the sheets to find a blood stain and hair (the sheets had been washed). but still not a good start. When I went to complain the customer service dept had a stand up argument on who was going to serve me. One clicking her finger and the other refusing to acknowledge I was there. Another person came out from the back and disciplined them verbally then served me herself. The outcome was a change of bedding. and some chocolate strawberries. (they delivered lots of these). Staff where rude in many area's, pool service was none existent for most of the time. Queuing to get drinks at the bars, not enough bar staff. No smiles or greeting from cabin crews in a morning. It just wasn't the happy environment we have come to expect when cruising. Read Less
Sail Date September 2019
Quick hits: --Food was good, not great --The boat rocks and vibrates more than you'd expect of a ship that size. --Doing a cruise with such a heterogeneous passenger population is tough, and there may not be anything MSC can ... Read More
Quick hits: --Food was good, not great --The boat rocks and vibrates more than you'd expect of a ship that size. --Doing a cruise with such a heterogeneous passenger population is tough, and there may not be anything MSC can do to work out the kinks. The main lobby of the ship, and the nearby lounges are gorgeous, and everything from top to bottom is well-maintained (as you might expect on a 2-year-old ship). We spent a lot of time on the outdoor space on Deck 8. It's very wide, but still has some shaded areas. But because it's so wide, you can see up into the balcony cabins on decks 9-15 (especially the corner ones with whirlpools). Our cabin was mid-ship where the outdoor platform narrows, so it wasn't an issue, but watch out when choosing your stateroom. One thing we noticed, and heard other cruisers commenting too, is that especially at full speed (e.g. the at-sea days) the ship has a lot of sway to it both side to side and fore/aft. We could put a hand against the wall and feel the vibrations. I took some precautionary dramamine, and didn't have any issues with seasickness, but be advised. Dining was hit or miss with regards to quality of the food. We had dinner in the main dining room every night. Italian night was surprisingly disappointing for an Italian cruise line, but French night was awesome. The Buffet food itself was perfectly acceptable, but I think different passengers have different ideas about what polite procedure is in the line. My wife was shoved around on 3-4 occasions. Service-wise, I wasn't too impressed with the dining room staff. My waiter and I had trouble understanding one another. I think we're both soft talkers with accents and the din of the room didn't help. Be prepared to be offered the drink special by a separate crew member 3 times each night. But the housekeeping staff was excellent, diligent and friendly. I rated the enrichment activities low, mostly on quantity rather than quality. The ship absolutely shuts down when in port. It would be nice to have a few things happening for people not going on shore for the full time in port (especially toward the end of the time in port). We did the standard Trivia stuff and skipped the dance classes. Several of the activities were art-oriented, and I enjoyed them, although I fully realize the auctions are a scam, so I drank my champagne, took my free samples and declined to buy anything. We did a specialty restaurant sampling and it was a disorganized mess. Just way more people that they planned, and they didn't change their plans to accommodate the extra people. My wife did the waterslides and rated them both 'fun'. And apparently the wait wasn't bad. There are multiple pools, including one indoors and one at the back of the ship on deck 7 which is nice, but has a lot of smokers around it. There were more smokers than I remember on our last cruise with a more American-heavy clientele. It doesn't seem like MSC closely polices their own rules about where you can smoke. And they certainly don't police the dress code rules. So whatever MSC says about dress code in the buffet line or the dining room, you can safely ignore it. The show we went to (the Dream) was nice and it was fun. The lead singer had a great voice, but you could tell the cirque-du-soleil-style performers were limited by the lack of space on the stage. I went to the improv show and it was... meh. It's better than a college troupe, at least. We did one shore excursion through MSC, on St. Maarten (the sweet St. Maarten, Maho and marigot tour). It was a good overview of both halves of the island, but the bus was in a sorry sorry state of repair and had a lot of trouble on the hills. And call me an ugly American, but I didn't like that it was a bilingual tour, and it was obvious there was some information in German not spoken in English and vice versa. Embarkation was the standard chaos, but disembarkation was a bit of a mess. There was a delay getting off the ship and the announcements were only mildly helpful. I was honestly checking for different flights home in anticipation of a long delay, but once the backlog of people was cleared, about two hours worth of groups were called to queue up in about 5 minutes. Hopefully when MSC opens their shiny new Miami terminal, the walk to and from the ship won't be on such a labyrinthine route. Getting on and off the ship at the ports of call was about as painful as it is on any ship. They do a pretty good job of queue control, but it could probably be a little better and assign an extra person for that duty. We went to the cruise critic cocktail hour, and MSC put out a nice spread. But it might have been better to do it a little later in the cruise, so that we'd have some more comments and so that it was more fresh in our minds when writing the review after the cruise. Bottom Line: it was worth what we paid for it, but If there was a cruise from another non-budget line at a similar price point, we wouldn't choose MSC again. Read Less
Sail Date September 2019
This post is not a review per-se. It is simply our observations and experiences on a recent cruise aboard the MSC Seaside. We’re a fairly well travelled middle aged couple and we have a fair amount of cruises under our belt, across many ... Read More
This post is not a review per-se. It is simply our observations and experiences on a recent cruise aboard the MSC Seaside. We’re a fairly well travelled middle aged couple and we have a fair amount of cruises under our belt, across many different lines. We’re not demanding, we’re open-minded and pretty much go with the flow. We’ve only cruised on MSC once before. That was on the maiden voyage of the Divina in 2013. Draw your own conclusions, but it took six years for the memories to fade before we decided to give MSC another try. FYI: both cruises were the Bella experience and those six years made a difference. MSC has come a long way in six years with regard to the guest’s experience, but they still have a ways to go, especially in the Customer Service department. On this singular cruise, I visited the front desk more times than all of our other cruises combined. However, our interactions with the rest of the crew and staff were delightful. While the cruise was mostly enjoyable, there were some striking differences from the contemporary cruise lines that cater to mostly North Americans. We enjoyed meeting people from other cultures and having announcements in several languages was no big deal. Actually, nothing, in and of itself, was a big deal, but added together, they diminished our overall experience. The cruise didn’t start off under ideal conditions. We were assigned a stateroom that had a horrendous creaking noise in the ceiling. Every time the ship moved, the ceiling sounded like a bowl of Rice Krispies on steroids; Snap, Crackle and Pop. I tried calling the front desk, but some reason, no one answered our call. So, I went to down to Guest Services at 3:30AM to voice my concerns. The gentleman at the desk assured me that the sounds were “normal” because of the ships movement. I emphatically begged to differ. After a protracted back and forth session, he eventually said someone would come up to investigate. So, back to the room I go. After about 30 minutes, a more sympathetic gentleman entered our room to observe the commotion. He called the front desk and told them it was very loud and it would be difficult to sleep. He told me he would check out some other cabins to find a more suitable environment. After about another 30 minutes, he returned and took me to another cabin for approval. I happily accepted, as it was now 4:30AM. I was relieved and appreciative, until I was told we could “sleep” there for the remainder of the night. We were then told there were no assurances that this would be the stateroom we would be moved to. That decision was to be made by a Supervisor at 9:00AM. Trips to Guest Services would become a recurring theme. At least we finally got some sleep. Fast forward to 9:00AM. I once again tried calling the front desk, again to no avail. So, yet again, I go down to Guest Services to wait in a very long line to find out our fate. FYI, the line is much shorter at 3:30AM than at 9:00AM. OK, so we’re getting somewhere. I speak with a “representative” of the Supervisor who informs us we can indeed move into the new “quiet” room. All we have to do is pack our own bags and move our own stuff by ourselves, AND return the card keys in person. Oh Boy! Another trip to the front desk after we move our own belongings to another cabin at the opposite end of the ship! With that episode behind us, at least we have the remainder of the cruise to look forward to. Sort of. Unlike the other cruise lines we been on, it was clear from this episode, and a couple of other incidents that the personnel at the front desk can’t resolve any issues, until it’s approved by a supervisor. Unfortunately, this resulted in repetitive and redundant interactions with Guest Services to resolve even the simplest of issues. On to the next observation. As I stated above, we had the Bella Experience, so I can’t unequivocally address whether or not this relates to the other experiences that MSC offers. So, back to the cabin we go. In no particular order here are three conspicuous things that are different on MSC. First: I always thought that “short sheeting” was just a prank. On MSC it seems to be standard operating procedure. There was no top sheet on our bed. The bed was topped with only a comforter. I don’t know if they are replaced after each guest vacates the cabin, but, by all appearances, it looked like it has been in direct contact with a plethora of other people’s skin. To put it bluntly, it was gross. This was not an isolated incident either. We travelled with two other couples and they reported the same thing. What’s up with that? Second: They do not automatically provide wash cloths. Third: They also do not provide facial tissues. We asked our cabin steward to put a top sheet on the bed and to provide some tissues and washcloths. Unlike Guest Services, our request was handled immediately and in a friendly and professional manner. Thank you Antonio! This observation concerns “something got lost in the translation”, or, a distinctly different way of thinking. Once again and at the expense of being repetitive, these aren’t gripes, but our reflections of the way MSC does, or does not do things. Frank Sinatra and MSC have something in common; they both do things their way. Here’s a case in point. As on other cruise lines, MSC offers a Continental Breakfast for no charge. Sort of. They have the typical door hangar card with selections for complimentary breakfast items on one side of the card. On the other side of the card, they also offer hot breakfast items for a $7.95 fee. So, the first morning of the cruise we ordered a continental breakfast. It was delivered right on time and the order was correct. So far, so good. But, when we reviewed our on board charges there was a $4.05 fee for the continental breakfast. Well, since I’m now on an almost first name basis with the front desk, (still no answer on the phone) I went to inquire about the charge. I was informed that the charge is listed in the “full” room service menu. Well, they got me on that one. I was told it was my fault for not reading the full room service menu. Because, you know, it’s in there! OK, now I get it. It’s caveat emptor for breakfast. From now on I’ll be sure to read the fine print in the full room service menu buried behind a stack of sales brochures, instead of the prominently displayed door hanger menu. In their defense, they said the charge could possibly be removed, if I came back and spoke to a supervisor. Now I’m in a quandary. Do I wait in line AGAIN to resolve a dispute over $4.05? Nope, I instead went to the commissary and bought antacid tablets to soothe the case of heartburn that suddenly came on. Ok, so let’s move on to the Photo Desk. We were assigned Gold Level on the MSC status match. Along with other benefits, there is a 20% discount on individual pictures. Sort of. We inquired at the Photo Desk and they confirmed that “Yes” we get the discount. So, we go over to the kiosk and select a picture, complete the transaction and return to the desk to request the discount. The person then proceeded to tell us that if we order from the kiosk we don’t get any discount. I thought he was kidding, because this all transpired in fewer than 5 minutes. Nope! He told us there was nothing he could do, because we had to order the picture directly from him, although he didn’t mention that pesky little detail until after the fact. So, yep, you guessed it; I could go to the Customer Service desk and try to get it rectified. This, my friends, is customer service by attrition. Now, where did I put those antacid tablets? Here’s the last observation and some unsolicited advice. DO NOT use a Debit card to secure your onboard account. In case you missed the last sentence, DO NOT use a debit card to secure your onboard account. MSC does make it easy for a customer to use a debit card and select a debit amount of their choosing in increments of $100. However, if you have any funds remaining on your account after it’s been settled, you have to go to the Customer Service desk to have the funds returned to you in cash. They will not credit your account. They also will not return the funds on the spot. We found this out the hard way. You will have to wait until after 6:00pm to complete the transaction, along with 200-300 other people waiting in line. They actually distribute boxes of currency to the customer service reps to process refunds. Not exactly the epitome of efficiency or very customer centric. But, while you’re waiting in a line that snakes all the way back into the elevator vestibule, you’re being entertained by people gleefully singing karaoke with the PA at full volume in the adjacent atrium. Some of the singers were okay, but I didn’t particularly like the woman that sounded like a cat was being scalded in boiling water. In closing, we made the best of our cruise experience. The ship was flashy, shiny and new. We always enjoy engaging with the crew and staff, and almost all of them were friendly, warm and approachable. The food was decent. The bar and restaurant service was good. Aside from the Customer Service hiccups, it wasn’t much different than the other contemporary cruise lines we’ve been on. Will we go on another MSC cruise? Ask us in six years. Read Less
Sail Date September 2019
The price was excellent and included the beverage package and wifi. We had an inside cabin and ate early seating for dinner. Getting on the ship went smoothly and easily. This is the second time on this ship and we really enjoyed ... Read More
The price was excellent and included the beverage package and wifi. We had an inside cabin and ate early seating for dinner. Getting on the ship went smoothly and easily. This is the second time on this ship and we really enjoyed ourselves. The bar service in the Sports Bar was excellent. We did our exercise walk every day around the basketball court and found out that 10 laps equal a mile. All of the ports were great but we didn't get off the ship in Nassau. The shows were excellent and I enjoy all the Cirque du Soleil type acts that they incorporate into the music. They even have a condensed version of the opera Madame Butterfly. We didn't care for the Beer Improv show though. Everything went well but we were really disappointed with the debarkation. That is the reason they didn't get a rating of 5. It was a terrible way to end a beautiful cruise. We were told to meet in the theater at 7:40 and wait for our tag color to be called. They were making announcements around the ship but not in the theater. No one (including the crew) seemed to know what was going on. There was no organization and total chaos. MSC didn't have any control over the crowd and people just pushed and shoved in the line because they got so frustrated trying to figure out when to get off. We finally joined the chaos on our own at 9:30 when we faced the fact that they were never going to call us to get off the ship. We finally got off and in our car around 10:30. This would be the only reason I would rethink about taking another MSC cruise. Read Less
Sail Date September 2019
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