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Cruise Ratings
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2 Helpful Votes
Sail Date: April 2018
Terrible food a 0 out of ten. Worst food for a cruise I’ve ever had, nothing talsted right. People did not speak English as a first language so no chit chat and hard to communicate, rude and slow. Long lines and no sense of urgency. ... Read More
Terrible food a 0 out of ten. Worst food for a cruise I’ve ever had, nothing talsted right. People did not speak English as a first language so no chit chat and hard to communicate, rude and slow. Long lines and no sense of urgency. Very expensive spent 4500 on board for misc items, drink package 500 drinks were terrible for ex mango blast frozen drink had tons of fresh mint leaves making it green and nasty. Strawberry daquri had sweet and sour mix and cheap strawberry donut tasted more lime. The posts were great the ship was top heavy and shakes and cabins small. No breeze as they put safety glass up everywhere and deck gets very hot. Ship is blocked off into sections so you can’t walk the ship on the deck and could not find lounge chairs all had towels on them daily “saving” the chairs at 6:00 am so you had knowhwre to lay out. Could not understand captan and just over all the ship marketing is misleading and for a Miami based cruise not America friendly. Will never cruise with them again. The ports were nice esp st. Marrten beach. Read Less
Sail Date: April 2018
We chose this cruise as we thought it would be a great family holiday. Right from the begining of booking the cruise we were asked to change our date as the cruise we requested had been booked out by a company. Once we chose another date, ... Read More
We chose this cruise as we thought it would be a great family holiday. Right from the begining of booking the cruise we were asked to change our date as the cruise we requested had been booked out by a company. Once we chose another date, we could not get a cabin for a family of 4 & were asked if we would have 2 seperate rooms which we declined. After taking it to the MD we got a room for the 4 of us! The service was shocking, staff very rude & unhelpful. The Embarkation & parking was a nightmare, once on board it was chaos not knowing what to do or where to go with staff shouting out orders. The kids clubs & activities were very badly organised & often left unattended. Online there was not age limit on Play Station yet when we got there we were told my son was not allowed as he is only 10, a huge dissapointment & false adveritising! The dinning staff & cabin stewards were the most helpful & friendliest! Food was not good standard as we got food poisoning!!! Read Less
Sail Date: April 2018
If you want dance lessons then this cruise is for you . Cos thats your entertainment .I felt on the first day i was sat in a waiting room all day .Very bad if your english speaking . I found the staff ignorant . I got more sence out of our ... Read More
If you want dance lessons then this cruise is for you . Cos thats your entertainment .I felt on the first day i was sat in a waiting room all day .Very bad if your english speaking . I found the staff ignorant . I got more sence out of our cleaner . He was good at his job. Each port looked like a chemical plant . Excursions are very dear . We also found that they take money from your account with out asking. In hamburg they was charging 16 euro for the bus in to the city .If you went on the street behind , were msc had there buses .you could get to the city for 2 euro.and we was told by an msc crew member about this . Fine dining was ok , but the canteen on the top deck was horrid , food was oily and cold .If im totaly honest MSC dont cater for the English . Read Less
5 Helpful Votes
Sail Date: April 2018
Where do I start !!!! I’ve been on 35 plus cruises so I can safely say I know my stuff and this was a nightmare from start to finish , this cruise line honestly do not have a clue how to run a cruise ship the service was awful,the ... Read More
Where do I start !!!! I’ve been on 35 plus cruises so I can safely say I know my stuff and this was a nightmare from start to finish , this cruise line honestly do not have a clue how to run a cruise ship the service was awful,the food was disgusting,the ship was freezing ,the staff were rude ,it was like a bun fight in the buffet ,the kids club opened ad hock hours or were so unapproachable the kids wouldn’t go in ,I’ve never heard so many British people shouting freedom when we arrived back in Southampton and at one point I thought there was going to be a mutiny as there were so many angry customers,when we stopped off at Hamburg guests were waiting up to 5 hours to board the ship and it was freezing,this company do not care everything onboard costs money be warned do not book with this cruise company even if you think it’s cheap it’s cheap for a reason it’s horrible be warned . Read Less
Sail Date: April 2018
I chose this cruise because I was enticed by the range of places we would visit; Greece. Montenegro and a city in Italy. I was concerned that short amount of time in places such as Montenegro would mean I’d be left dissapointed but ... Read More
I chose this cruise because I was enticed by the range of places we would visit; Greece. Montenegro and a city in Italy. I was concerned that short amount of time in places such as Montenegro would mean I’d be left dissapointed but actually was a good balance of time at sea and time in port. Excursions; as always paid a pretty penny for excursions including tour of santorini, the Acropolis and Olympia. I have to say, I thought the excursions were excellent. Again enough time in places without feeling rushed, good informative guides and well organised. They weren’t cheap but were relatively good value for money in this instance. Cabin; as you expect, had a balcony, was a good size room, shower had good water pressure. Amenities do not include kettle and tea like it would on p&o but I survived. Always cleaned in the morning and so on. Turn down service. Service: hit and miss. I thought service was quite slow and not very attentive. I don’t think it was a language barrier. I just don’t think most of the staff really cared. It was a notable comparison between p&o where the service is more ‘on the ball’. You would only get offered a drink once at the beginning of the meal. Probably because we bought the drinks package. Food; clearly aimed towards Mediterranean market, lots of sea food and less choice for vegetarians compared to p&o where I could have a whole host of vegetarian food. However, what I are was generally good and there was a range for meat eaters. Buffet was good with pizza, pasta, rolls, salad and lovely fresh fruit. You certainly wouldn’t starve. Embarkation/disembarkation; not fun. Embarking from Marco Polo airport was a bit random and couldn’t see msc members very quickly. You also have to lug your bags from the airport, to the coach, back off and then towards another drop off in the ports. Disembarkation was worse, with us unceremoniously chucked off the boat at 11, and not being transferred to the airport until 3pm and told to just hang around in a bar (with two eight years...) or hang around outside. We managed to get to airport and just hang around there instead. But really this aspect needs to be reviewed. When I spoke to cruise members the day before to try and talk through the process and timings I was given no option. It would make more sense if they take your bags to airport and then offer a tender to st marks square for the whole day (rather than the two trips they offered beyond sensible times) However, despite my moans...would I go again? Yes. Read Less
2 Helpful Votes
Sail Date: March 2018
Embarkation was awesome the best experience I've ever had New ship, beautiful, dining is excellent. I and my kids loved the MSC bracelet for kids that allows them to have a good time on their own and we knew exactly where they are. ... Read More
Embarkation was awesome the best experience I've ever had New ship, beautiful, dining is excellent. I and my kids loved the MSC bracelet for kids that allows them to have a good time on their own and we knew exactly where they are. My only recommendation is for the kids and teen club to have more activities. Cabin is a little tight but the balcony made up for it Entertainment was not up to par for a family. For us seemed more geared for couples. Pizza guy from Napoli is incredible. Best pizza outside of Italy. Ice Cream is fresh and as if I'm in Rome. Was amazed at seeing all food products are directly from Italy. The dining set times are incredible we choose 6 pm and that allowed us to enjoy the ship immensely. Overall MSC is in my top favorite vacations. Will definitely go on MSC again Read Less
3 Helpful Votes
Sail Date: March 2018
Where do I start.....? The cruise documentation detailed the wrong port in Hamburg. I actually had to point it out to MSC UK that the address was wrong and they sent out second documents a few days later which still had the wrong ... Read More
Where do I start.....? The cruise documentation detailed the wrong port in Hamburg. I actually had to point it out to MSC UK that the address was wrong and they sent out second documents a few days later which still had the wrong address in and then with a little addendum giving the right address Boarding was chaos. The building was not large enough to cope with the number of people trying to board. No separate doorway for Black/Priority members. Once inside, the regular queue had barriers so the queue snaked around in an orderly fashion. The Black/Priority line had no order and it was every man for your self, elbows at the ready. There were no announcements of what was causing the delay and no expectation set of how long we would have to wait. Otherwise we would have taken ourselves off to lunch at the FischMarkt opposite There was no visibility of any MSC officers. There was no one offering water or seats for the elderly. Boarding started around 1.45 On board you were ambushed immediately by staff trying to sell you the drinks package; until they saw you were on for just 2 days when they then said you couldn't have it. Thankfully we got him to sell it to us otherwise I would be furious if I had been asked every few minutes whether I wanted a package, that I couldn't have Our room steward never smiled, or introduced himself, or left a card The room was not ready, we did not have our kettle, our bathrobes or even face cloths. We did have 2 invites to the specialty restaurant. I did not receive my invite to the Spa. We did receive 4 chocolate ships (that were actually of the Musica...) We went for dinner at the Oriental Specialty restaurant. Blacks members dine from a set menu. They had no salad and no noodles. Dinner was sushi and a bowl of fried rice. No senior staff around explaining why there was no food. Hardly worthy of a buffet let a long a specialty restaurant. There were noodles for lunch in the buffet the next day. Go figure. Before going to dinner I had left a note on the bed asking the steward to please bring kettle, bathrobes and face clothes. When we returned to the room, we had had no turn down service and the note was still in place. By this time I was not a happy bunny. I went to GR and told them. Now this is the best part....at 3.00am in the morning, yes, 3.00am in the morning we were awoken by the delivery of the missing items....... The following day, our steward gave us 2 more bathrobes. He then returned in the afternoon to deliver one solitary face cloth. There were no cartons of milk on board so you couldn't use the kettle anyway There had been a change over of staff. Never before have I seen dirty plates and cups left on tables for hours (the ones by the pool were there for well over 4 hours) Disembarking was chaos. Only one announcement advising about issues with the gangway. Nothing more. No visibility of officers explaining what the issue was, no further announcements telling people to stay away. No officers seeing you off the ship apologising for the issues. It appeared that some people had not done the mandatory immigration face to face the day before; and some people had not registered their credit card which caused further delay. On the plus side, the ship itself was spotless, did not show her age. The music was good, the disco was great, the drinks were flowing (when you could get served). I feel very disappointed. For their first trip in the UK, I'm afraid this was a PR disaster. I suspect many were trying MSC for the first (and probably the last) time. I spoke with some who had already cancelled forthcoming trips. I know they can do better than this. This was DH's first cruise with MSC. I have managed to convince him to give them one more go.... Read Less
Sail Date: March 2018
Having been in Hamburg the weekend the Berlin Wall fell, we always said we would one day re visit, an opportunity arose to fly to Hamburg and sail back to Southampton over Easter. Timing was perfect. Embarkation was a shambles, but I ... Read More
Having been in Hamburg the weekend the Berlin Wall fell, we always said we would one day re visit, an opportunity arose to fly to Hamburg and sail back to Southampton over Easter. Timing was perfect. Embarkation was a shambles, but I think this in all fairness may have been due to a change in embarkation halls. We were fortunate enough to have priority boarding but still took approx 90 mins. Our cabin was as expected having sailed with MSC on a few occasions. Dinner on Saturday night was slow and the waiters didn't seem to know what they were doing. Brekfast on Sunday in the MDR was a shambles, nobody was taking charge for anything, from designated areas for the waiters to work, and the co ordination of plates being delivered. I had the kippers and one bite was sufficient they didn't taste right!!! We had issues with housekeeping/security which whilst resolved could have been avoided causing aniexty to a number of people. We opted to self dis embark and am I glad we did because yet again organisation was non exisitent, Service across the whole of the ship was slow from restaurants to bar service to guest services. Read Less
1 Helpful Vote
Sail Date: March 2018
We chose this mini cruise for the Easter Weekend and were keen to visit Hamburg. The time spent in Hamburg was great and we were looking forward to a leisurely trip back to Southampton. Embarkation was a joke 2.5 hours of total chaos with ... Read More
We chose this mini cruise for the Easter Weekend and were keen to visit Hamburg. The time spent in Hamburg was great and we were looking forward to a leisurely trip back to Southampton. Embarkation was a joke 2.5 hours of total chaos with no apparent management in attendance. Having cruised many times we know that we would be required to attend the mandatory drill, however there were no instructions as to when this would be. We went out for a drink at 8pm, then 5 minutes later there was an announcement to say that any passengers who had not attended the earlier drill had to go the theatre immediately and you were not permitted to take your drink with you! We therefore lost our drinks! The drill in the Theatre was a total joke, people arrived wearing their life jackets and blowing their whistles all though the demonstration, again there were no officers or managers to be seen. On our late arrival in the restaurant due to the drill, we were presented with the menu, which can only be described as limited. I ordered the Minestrone soup and grilled chicken, followed by the cheese board. The soup was OK, however what followed was hard to believe. The grilled chicken dish was a butterfly chicken breast and some frozen chips that had been thrown on the plate. I asked if there were any vegetables and was informed that this is how the grilled chicken was served. The waitress then got some broccoli and cauliflower for me. I then attempted to eat the chicken, however I couldn't cut into it it was that tough. The cheeseboard that followed was just tasteless processed cheese. The head waiter came over at the end of the meal to apologise and said that they were low on stock as they had come across from Brazil, strange when the ship had come in from Southampton? He promised that the menu and food would be better the next night, which it was. Thankfully the Pizzeria was very good! The buffet breakfast is poor and there and we were not able to get bacon or sausage as the trays were empty and not being replenished and this was 9:45am! Many of the bars were out of stock, there was not Diet Coke anywhere on the ship. Very few bars had tonic water or the ingredients to make cocktails. I asked for a Guinness and after 10 minutes was informed they didnt have any but I could have a John Smiths! Finally disembarkation, it made embarkation look organised. At the gangway there were no officers and it was a free for all with people pushing in and even taking down the barriers to get to the front! I can honestly say I was just glad to get off! Thankfully we have cruised many times before and know just how good cruising can be. MSC clearly do not know how to operate cruise ships Read Less
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