Overall, the cruise was good and we loved the itinerary. However, we just had too many issues that should not have occurred. Plus, I really do not like being in the situation of chasing down and solving problems when I'd rather be spending my time relaxing.

We've always heard that Celebrity Cruises was a step above its sister line, Royal Caribbean. We have taken numerous cruises on Royal Caribbean and are Diamond members. So, we wanted to venture out and try Celebrity Cruises and booked our spring break cruise. As a result of our status on Royal Caribbean, we qualified as Elite members in Celebrity's Captain's Club.

Two weeks before we sailed, we notified Celebrity that our Elite status was not showing on our documents. Celebrity assured us that our status was noted and was in their system, although it did not show up on our documents. Upon embarkation on March 10, 2012, our Captain's Club status was not in the system. As a result, we were not given any of the benefits associated with the Elite status. It wasn't until after several hours of inquiry and chasing down the Captain's Club representative that our status was updated and new seapass cards were reissued. Read more