• TRAVEL NOTICE: Learn more about COVID-19
  • Write a Review
  • Boards
  • Log In
  • Find a Cruise
  • Deals
  • Excursions
  • More

Emerald Princess Review

4.5 / 5.0
Editor Rating
1669 reviews
7 Awards

Definitely Not Consumate Hosts!

Review for Emerald Princess to the Southern Caribbean
User Avatar
10+ Cruises • Age 70s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Mar 2012
Cabin: Balcony

There were so many disappointing aspects to this cruise, it's hard to know where to start. Nine out of ten staff and crew with whom we interacted were not interested in us, at best, to downright rude and/or uninformed. The dining room menu options were unappealing and the food itself was seldom better than just OK; beef was tough, turkey was undercooked, and the pasta dry. (And we are not fussy eaters!) Dining room service was extremely slow. One night we waited a full 35 minutes between courses. Our table for three had a bread basket with four dinner rolls, and we were never once offered more. When we were missing a silverware setting one night, the waiter responded to our request with "Yes, we're going to set up." When he did bring silverware approximately 5 minutes later, he offered no apology and didn't even respond with a "You're welcome" when we thanked him twice. The host responsible for seating guests at AnyTime Dining often did not accompany us to our table, but rather just pointed towards it and yelled out from a distance of 30-40 feet to a nearby waiter the table number we had been assigned. The head waiter stopped at our table just once and said, "Everything good, no?" and then immediately moved to the next table.

The beds were uncomfortable and the bed linens worse than what you would expect in a discount motel chain. Our beds were made with only a fitted bottom sheet and a comforter ... no top sheet. When I complained to the Customer Service Director, he acted shocked, telling me there should be a fitted sheet, a top sheet, and a comforter. Within a half hour, a supervisor appeared at our door and we soon had top sheets. I then made it a point when talking to other passengers to ask if they had top sheets. None did, so the Customer Service Director is either an accomplished actor or doesn't have a clue as to what's happening on his watch. The bed linens were not changed nightly, as could be easily ascertained by the size and location of the holes in the sheets!

As we disembarked, I tried to determine if the comforters were changed out between sailings. I seriously doubt that they are....no evidence of anything but sheets on the cabin stewards' carts, and comforters clearly visible at the foot of beds which had been stripped.

Cabin Review


Port Reviews

Princess Cays

Nice island with a nice beach and plenty of chairs.

St. Thomas

Great beaches and great shopping!


A good place to stay on the ship and experience less crowding....unless there's a tour that interests you. The "shopping" is limited to vendor tents all selling carved coconuts, cheaply-made bags, etc.


I can't rate this port because the weather and limited hours in port prevented us from doing much. We took a water taxi to the Grand Anse beach, which looked beautiful but wasn't very enjoyable at 11:00 on a cloudy day.



We loved our first visit to Aruba. Very clean island with great shopping.

1 Helpful Vote

Find an Emerald Princess Cruise from $579

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.