Just returned from a 7 night voyage on the Gem from NYC. This was our first time with NCL and we went with them because of Freestyle. We HATE dressing for dinner, we hate set meal times, we loved being able to drive from home to the port... no flights to worry about.
The Gem is a very nice ship in EXCELLENT condition. The crew was friendly. This is my fifth cruise and I have no issues sailing with NCL again. However, there are some areas that need some work.
1. BALCONY STATEROOM- Lovely! However, NCL has recently made it so you can only smoke in certain areas of the ship (great!) but one of those areas is the balcony if you have a balcony stateroom (not good!). We are non-smokers and chose NCL partly because it seemed we could avoid most smoke. In fact, the scent makes one of us ill.
Balcony statement room 10th floor. In excellent condition. Had much better storage space than I have seen on other lines and bathroom layout was beter also. Mentioned problems with smoke going from balcony to balcony above (horrid for the non-smoker) but very quiet and beds were very comfortable.