We cruised with our sons (1,2 and 6) and some friends and their kids. We were about 10 adults and 7 kids and had a good time, but it could have been better. The service was between mean and very bad. We booked this cruise about 9 months beforehand and reserved/asked for a table for all of us. On the first night, we were given two tables, apart from each others. No Maitre was there to talk to- we tried everything and were told to come back the next morning. Again: No one there. So we were told to ask again in the evening. We did and finally met the Maitre, who asked, why we did not complain right away? Well... In the end after long discussions and begging - we did not get a table together, which was very annoying as the group had to split every evening, which was especially for the kids a problem. In the end we found out, that they would have to rearrange the tables for the second seating and did not want to do that. I was kind of disappointed about this.

The service was ok and I expected less as we paid less than on the Christmas/New Year cruises with Celebrity or HAL, and we got less. As soon as it came to special request or a problem, the crew could not/did not want to/was not interested in dealing with it. This was probably the greatest disadvantage compared to other lines.

BUT- the standard service was ok and our steward was great. Out Butler was an impertinence, but we learned to avoid him. The room was very nice and spacious and we enjoyed the sweet suit life. Read more