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Marina Review

4.5 / 5.0
Editor Rating
716 reviews
37 Awards

Nice Ship TERRIBLE Service

Review for Marina to the Western Mediterranean
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SuitcaseCEO
10+ Cruises • Age 50s

Rating by category

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Cabin

Additional details

Sail Date: Dec 2011
Cabin: Penthouse Suite

Having cruises with Oceania in the past we were really looking forward to cruising on the new ship. What a huge disappointment. We waited a year, to give them time to work out the kinks on the new ship. However, the kinks of a new ship were not the problem, poor customer service was the issue. And this was not a training issue, this was a top down attitude problem. The staff had such disdain for the customers on the ship. They actually acted like we were bothering them by being on their boat. It was the strangest thing I have ever seen!!! The captain never greeted or ate with the customers. There was never a staff member at the plank to see us off each morning. The tours were a disorganized mess! After one or two most of us just canceled them.

The internet didn't work at at. After almost a week they finally admitted that they didn't have the system properly set up.

Our very poorly trained butler made our lives more complicated instead of less so. He was rude, said inappropriate things and was never there when we needed him. He was far from helpful.

Cabin Review

Penthouse Suite

1 Helpful Vote
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