Celebrity dropped the ball: Celebrity Silhouette Cruise Review by marymorn513

Celebrity Silhouette 5
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Celebrity dropped the ball

Sail Date: January 2012
Destination: Eastern Caribbean
Embarkation: New York (Manhattan)
Postponed a January trip on RCI upon learning of Celebrity Silhouette's sailing from Bayonne. Booked through a travel agent and received free bus rides to and from. Boarding was quick and our room was ready in no time at all. Needless to say, the ship is beautiful and we quickly learned where everything was located.

Buffet was nicely laid out with plenty of seating. We booked early seating in Grand Cuvee dining room but found many unhappy table mates upon arrival. Most left and our table for twelve was quickly filled with replacements as most opted for the early seating. This made the theater quite crowded at showtime and one needed to find a seat immediately after dinner or risk having to stand. There are many small bar areas as well as the expansive Sky Lounge above the bridge.

The single worst problem Celebrity failed to address was the lack of proper enforcement of hand washing rules. Numerous Purel dispensers outside every food venue but no one there to More enforce their use. As a result, many became ill and a few from our table were quarantined to their cabins. No announcements regarding the outbreak but daily newsletter items about the importance of hand washing. Once the illness took hold, everything changed at mealtime. Every food station at the OVC buffet was wrapped with plastic and nobody served themselves anything. A cup of coffee could take ten minutes to obtain as cream, sugar or whatever had to be dispensed by serving staff. Tables in the Grand Cuvee were devoid of salt, pepper, sugar, rolls and butter making it much tougher on the staff. Our waiters Kumar and Haddish handled it well but the extra work made it all the more difficult.

On the final night prior to docking the next morning, the Purel dispenser outside the theater, port side, fifth deck was totally empty. Rather than replacing, staff tried fruitlessly to dispense minute drops to everyone prior to entering the theater. After the show, I noted the dispenser had been removed.

While I haven't been on many cruises, I know RCI, NCL and even Carnival take the hand washing issue far more seriously. Most make it a game and everyone walks away singing WASHEE WASHEE while ensuring a germ free environment.
Celebrity needs to get far more serious before I'll consider returning. Less

Published 02/25/12

Cabin review: C21653 Concierge Class

Concierge class (C2), we received two bottles of champagne upon arrival as well as fruit which was replaced daily. Afternoon canapes, if desired and the towels as well as linens were changed daily. Cabin #1653, port side, aft seemed small but our last cruise on RCI was an aft facing cabin which seemed immense. Very limited storage, just three small drawers, closet with sliding doors and two lift up cabinets over the beds. Bathroom had much more storage, cabinets and drawers and the shower was quite nice. Balcony somewhat tiny but adequate with two chairs and a small table. We were part of a Cabin Crawl and every cabin seemed the same including the aft facing ones. The ones with the sofa near the door and beds near the balcony seemed nicer. We did have the opportunity to visit a Sky Suite which was quite a bit larger but cost an additional 1k per person.

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Port and Shore Excursions

Prior to leaving, we booked A Segway tour online. Although somewhat late, Julia met us dockside and we jumped into a taxi for the 35 minute drive. We were given helmets and elbow guards then taught how to mount, balance and dismount the two-wheeled vehicle. Practiced for half an hour before setting out on the road for an hour or two stopping at Jolly Harbour Beach Resort for a break. Upon returning we opted for the included lunch beach side. After a quick swim, Julia arranged transportation back to the ship and yesterday we received photos online of our visit. A very enjoyable day, we would recommend Segway of Antigua to everyone.
Read 1192 Antigua Reviews

Island Tour

After reading numerous positive CC reviews, we selected Bernard to show us around St. Martin. His associate "Sugar" picked us up in a very large tour bus and we drove off into the hills. First stop was a local farm where we were given lettuce to feed to the many iguanas. Sugar had many interesting stories and pointed out a home owned by Harry Belafonte. Driving to the French side of the island, we stopped at the clothing-optional Orient Beach. Sugar explained to the right of the parking lot was the totally nude bathing area while to the left was just topless. Most of us opted for the left side renting beach chairs and umbrellas for $5 each. Sugar had plenty of beer, water and rum punch on board which was helpful after a seaside stop to see the sea urchins. A local gathered them up for us to hold and he even opened one up to serve raw to the braver, or foolhardy, of us to try citing the enhancement properties they have. A stop at Maho (?) Beach to eat, drink and enjoy watching airliners landing just over the beach to the nearby airport. Lots of fun.

Island Tour

Having been shopping in St. Thomas many times, we opted for a short boat ride to St. John. Our captain pointed out many homes owned by celebrities along the way and the forty minute ride went by quickly. Many small interesting shops on St. John and we discovered a group of children rehearsing on steel drums a short walk from downtown. A very pleasant day.

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