Firstly should I state the good points, we had a direct flight to Barbados, the transfer to and from the ship was excellent and the itinerary was very good, this being one of the main attractions of picking the Thomsons cruise.
Also may I say that this is our ninth cruise, several with Royal Caribbean, P&O, Carnival & Air Tours our first with Thomsons, we always previously thought that anyone who complained about a cruise had something wrong with them, how wrong we were
Firstly we paid extra to reserve a cabin on a certain deck, not to high up the ship due to possible noise from above and not to far down as we didn't want that, we get a call from First Choice Travel 2 days before departure saying we've got a different cabin, we'll refund the reservation price full stop. After 2 hours of ringing and speaking to the most arrogant customer service operatives we've ever come across we still could not get through to them that we only booked the cruise because the certain cabin was available. Eventually we had no choice but to go on the ship, basically feeling already like a 2nd class passenger, we were given and apology from front of house manager and got to jump the queue to check-in, not my style and I don't like 100 people giving me dirty looks as to why is he going first etc