My husband and I cruised on the Norwegian Star for the first time January 29-February 5, 2012. We were pleased with our room - 4th floor with a porthole window. There was minimal noise in this area and we felt very little movement. There was plenty of space after we unpacked our suitcases and pushed our bed against the wall. The bathroom was quite spacious. House keeping did an excellent job.
The food was decent. While there were two meals that really impressed us (steak one night and a lobster/snapper dish another night), the food overall was just okay. Expect to spend a minimum of 2 hours at dinner each night because the service is so slow.
We were sorely disappointed with the customer service. We found the staff lacking in enthusiasm and motivation to go above and beyond for the cruisers. They simply "did their jobs." For example,the ship offered a charm bracelet promotion. A man went up to the promotional table and asked the woman to tell him about the promotion. She said, "You can read the paper. All the information is on there." She did not proceed to hand him the paperwork or tell him where to find it. She just returned to talking with her fellow co-worker. Situations like this occurred frequently. Come to find out, the workers are salaried and don't receive tips. The ship charges a $12/day/person service charge but the workers don't receive this directly.
The entertainment was mediocre until the last night. The ship's final performance was something I'd pay to see in Vegas. It was amazing! Entertainment was sorely lacking throughout the daytime, especially the two days we were at sea.
Spacious bathroom. Nice vanity. Hard bed and pillows. Clean. Spacious once bed pushed against wall and suitcases unpacked.
We docked at the port. The bathrooms were clean and there was some shopping. Excursions were available once we got off the boat. We decided to take a taxi ride with a dozen people around the island. The taxi driver charged us $15/person for 3 hours. He took us all over, and we saw the poorest of poor neighborhoods as well as the beautiful resort area. We were thoroughly impressed by the tour.
We ferried to the port which took about 15 minutes by boat. The port offered lots of shopping, especially for fake purses, wallets, etc. We exited the port and walked about a mile into the city just to observe the people and the way of life. The people were friendly, but we found the city to be quite dirty. I would walk the area is at least a small group.
The port was clean. Shopping was immediately available. Many excursions were available. Swim with the Dolphins was available and viewable at the port, and was only $50/person (less for a large group).
We took a $2/person taxi ride to another beach area.
The port was clean with ample shopping. We walked the city street along the waterfront about a mile until we reached Pancho's Backyard. We ate there - the food was wonderful. Kind of pricey but not more than you'd pay in the US. The water and fruits/vegetables were edible as well.