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We just returned from a 12 night sailing out of Baltimore to the Southern Caribbean. Previously we had sailed out of NYC in the winter on both Holland American and the Explorer of the Seas. For a change of pace, we decided to try sailing from Baltimore as we are equidistant from both NY and Baltimore. Arrival at the port was quite easy. We dropped off our luggage and proceeded into the terminal for check-in. Having Emerald status allowed us to get into a priority line and move quickly through the process. We then walked over to the gangway which started at ground level, but wound up ramps through four decks to enter the Enchantment on deck 4. A woman on a "scooter" in front of us had some difficulty going upward along the ramps. There was a handicapped entrance on Deck 1, but it seemed that no one had offered her that option. Once on board, we were not able to get into our cabin until 1:30 so we went up to the Windjammer for lunch. It was mobbed and it took a few minutes to find a vacant table. Once seated, much to our pleasant surprise, a waiter came right over and offered to retrieve drinks for us. That was a great touch whenever we ate in the Windjammer. There was plenty of food, but nothing particularly exceptional. When we got into our cabin, we were quite pleased that the bed was closer to the door and the sofa was by the window. I have no idea why all outside and veranda cabins on all ships are not set up that way. With the sofa by the balcony door, we could sit there and watch the ocean when it was too cold or dark to be outside. Unlike on other ships, there was no light for the balcony. There was also plenty of space for our clothes and sundries in the cabin and I tend to over-pack so that is saying a lot! We did hang up as much as possible, but still had empty drawers and shelves and plenty of closet space. Usually we use every cubby hole and drawer for our things so this was great. The furnishings were not bad, but the bathroom was kind of beat up and in need of refurbishment. Our TV was not a flat screen and so small, as one of the comedians put it, you could steal it in a fanny pack. Surprisingly this ship uses curtains not the round shower doors, but the floor stayed fairly dry when using it. Our cabin attendant was great and took care of everything we asked him to do with a smile on his face. He helped make our voyage a very pleasant one. We had requested a large table during the late seating. We usually travel along and find a fixed seating a great way to meet people. The table was set for eight, but only two other couples arrived. The others did not want the maitre'd to add anyone and we went along with this so the next night they moved us to a smaller table for six. Our table was located on deck 5 where most of the guest were part of the "anytime" dining, but we liked being up there much better. Our waiter was very efficient, but sometimes rather grumpy. He was asked to stay aboard for an extra 2 months and he was finally headed home after our sailing. The assistant waiter was always pleasant and knew to bring our iced tea, lemonade and lemon for the water for everyone who needed it. Also, the others at our table had requested olives so from the second night on, we were served a large plates of olives, tomatoes, onions and mozzarella cheese. That made for a nice start to each meal, especially when there were no appealing appetizers or soups on the regular menu. There was plenty of food, but the quality has gone downhill over the years. Each year, they seem to eliminate more items. At the Windjammer, they did not put out smoked salmon; you had to ask someone for that. This year no lamb chops were served and on one of the formal nights, the menu was incredibly awful. Not only our table, but those all around us were returning 2 and 3 entrees in the hope of finding something decent to eat. The next day, many people at the various seatings all complained of the same issue. Desserts were uniformly fair with only the occasional fabulous item. The Royal Caribbean chefs seem to have trouble making a simple cake; they are all rather "custardy" and gooey. The Enchantment could use some refurbishing overall. In one of the lounges, the springs were literally popping out of the chairs. We had to keep switching seats to find one that was decent. Those things do not take a major dry dock to fix. There are not enough public restrooms and the ladies rooms were always crowded with full trash cans. The cruise director, John, and his wife, Katrina, the activities director, did a great job of keeping us entertained throughout our voyage. There were many varied activities throughout the day and the shows with guest entertainers were wonderful. All of the comedians were hysterical and the variety of types of shows was pleasant. We were somewhat disappointed in the production shows. The costumes were great, but otherwise the shows were rather mundane. Essentially we enjoyed our voyage on the Enchantment despite our disappointment with the food and the subtle, but noticeable cutbacks. We already reserved another trip because we really enjoy cruising and love the long 12 day trips where we do not have to fly. If you are looking for a cruise that is a decent value with good service, try the Enchantment.

Decent ship in need of some improvement

Enchantment of the Seas Cruise Review by RJG1011

Trip Details
We just returned from a 12 night sailing out of Baltimore to the Southern Caribbean. Previously we had sailed out of NYC in the winter on both Holland American and the Explorer of the Seas. For a change of pace, we decided to try sailing from Baltimore as we are equidistant from both NY and Baltimore.
Arrival at the port was quite easy. We dropped off our luggage and proceeded into the terminal for check-in. Having Emerald status allowed us to get into a priority line and move quickly through the process. We then walked over to the gangway which started at ground level, but wound up ramps through four decks to enter the Enchantment on deck 4. A woman on a "scooter" in front of us had some difficulty going upward along the ramps. There was a handicapped entrance on Deck 1, but it seemed that no one had offered her that option.
Once on board, we were not able to get into our cabin until 1:30 so we went up to the Windjammer for lunch. It was mobbed and it took a few minutes to find a vacant table. Once seated, much to our pleasant surprise, a waiter came right over and offered to retrieve drinks for us. That was a great touch whenever we ate in the Windjammer. There was plenty of food, but nothing particularly exceptional.
When we got into our cabin, we were quite pleased that the bed was closer to the door and the sofa was by the window. I have no idea why all outside and veranda cabins on all ships are not set up that way. With the sofa by the balcony door, we could sit there and watch the ocean when it was too cold or dark to be outside. Unlike on other ships, there was no light for the balcony. There was also plenty of space for our clothes and sundries in the cabin and I tend to over-pack so that is saying a lot! We did hang up as much as possible, but still had empty drawers and shelves and plenty of closet space. Usually we use every cubby hole and drawer for our things so this was great.
The furnishings were not bad, but the bathroom was kind of beat up and in need of refurbishment. Our TV was not a flat screen and so small, as one of the comedians put it, you could steal it in a fanny pack. Surprisingly this ship uses curtains not the round shower doors, but the floor stayed fairly dry when using it. Our cabin attendant was great and took care of everything we asked him to do with a smile on his face. He helped make our voyage a very pleasant one.
We had requested a large table during the late seating. We usually travel along and find a fixed seating a great way to meet people. The table was set for eight, but only two other couples arrived. The others did not want the maitre'd to add anyone and we went along with this so the next night they moved us to a smaller table for six. Our table was located on deck 5 where most of the guest were part of the "anytime" dining, but we liked being up there much better.
Our waiter was very efficient, but sometimes rather grumpy. He was asked to stay aboard for an extra 2 months and he was finally headed home after our sailing. The assistant waiter was always pleasant and knew to bring our iced tea, lemonade and lemon for the water for everyone who needed it. Also, the others at our table had requested olives so from the second night on, we were served a large plates of olives, tomatoes, onions and mozzarella cheese. That made for a nice start to each meal, especially when there were no appealing appetizers or soups on the regular menu.
There was plenty of food, but the quality has gone downhill over the years. Each year, they seem to eliminate more items. At the Windjammer, they did not put out smoked salmon; you had to ask someone for that. This year no lamb chops were served and on one of the formal nights, the menu was incredibly awful. Not only our table, but those all around us were returning 2 and 3 entrees in the hope of finding something decent to eat. The next day, many people at the various seatings all complained of the same issue. Desserts were uniformly fair with only the occasional fabulous item. The Royal Caribbean chefs seem to have trouble making a simple cake; they are all rather "custardy" and gooey.
The Enchantment could use some refurbishing overall. In one of the lounges, the springs were literally popping out of the chairs. We had to keep switching seats to find one that was decent. Those things do not take a major dry dock to fix. There are not enough public restrooms and the ladies rooms were always crowded with full trash cans.
The cruise director, John, and his wife, Katrina, the activities director, did a great job of keeping us entertained throughout our voyage. There were many varied activities throughout the day and the shows with guest entertainers were wonderful. All of the comedians were hysterical and the variety of types of shows was pleasant. We were somewhat disappointed in the production shows. The costumes were great, but otherwise the shows were rather mundane.
Essentially we enjoyed our voyage on the Enchantment despite our disappointment with the food and the subtle, but noticeable cutbacks. We already reserved another trip because we really enjoy cruising and love the long 12 day trips where we do not have to fly. If you are looking for a cruise that is a decent value with good service, try the Enchantment.
RJG1011’s Full Rating Summary
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