We were on the 'Caribbean Christmas' cruise that left Southampton, UK, on 12/12/2011 and returned on 10/01/2012- 29 nights of unpleasantness.

We'd cruised on this vessel twice before and standards have definitely deteriorated since even June 2011. Our cabin steward was good, but many of the staff didn't know their way about the ship and some of the restaurant/canteen staff didn't even know at what time the various eating venues would be open!The bed linen was not changed as often as I'd have liked, however.

Even though we'd booked this as one cruise, it was treated by the company as three separate cruises- so, when we reached New York, there were no forms of entertainment available for those of us who were doing the round trip and even the library and gym were shut until 2pm. Read more