Carnival Conquest Review

Christmas/New Years Cruise

Review for the Western Caribbean Cruise on Carnival Conquest
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Catsam67
2-5 Cruises • Age 50s

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Sail Date: Dec 2011
Cabin: Balcony
Traveled with children

I was a little cautious about cruising with Carnival but I figured hey "there is no such thing as a bad cruise" so why not give it a shot. The Conquest has blown that no bad cruise theory right out of the water. The boat is the epitome of everything that can go wrong on a cruise! I will most likely cruise again but I will never cruise on another carnival ship!

Dining- We ate in Renoir dining room w/ Your Time Dining. Waited 20 minutes the first day to be seated. It took the host a few minutes to find us a table once he led us into the dining room. Once seated service was sporadic at best, the days of the head waiter being personal were obviously out the door. Drink orders were never bought to the table until we reminded them. Orders were taken but the wrong food came out. Wait staff acted surprised but I noticed that many tables around us were experiencing the same problem. My wife's pasta was so overcooked it was mush. We sucked it up and figured things would get better. Christmas night we got in line at 6PM the line was pretty long by this time. We waited in line for one hour, my four year old was getting hungry by this time so I was glad to finally make it to the hostess stand. To my surprise we were given a pager and told 30-45 minutes. I told my wife to hold the pager while I took our daughter up to the buffet to get some dinner then I was going to take her to camp carnival. I was very disappointed because I really wanted a sit down relaxing Christmas Dinner with my family. My wife sat outside the dining room with the pager and waited for an additional 45 minutes. When the pager finally went off we were horrified to find yet another line that we would have to wait in for people that had pagers going off. This line took an additional 20 minutes. We were finally sat sometime around 8PM. I understand that the dining room was overwhelmed with guests and that's what caused the backup, what I didn't understand were all the empty tables once we were sat. I spoke to guest services that evening about our experience, I told them if I had known that anytime dining could take up to 2 hours to be seated I would not of booked the cruise. This is the first time that the excuse "We are booked to Capacity" was used. I would hear this many times again from carnivals staff. The guest service representative told me he would contact the Matre D and have our dining switched to Monet's dining room early seating. We never did hear back from the Matre D until the last night of the cruise.

We ate in The Point Restaurant the 3rd night of the cruise. The food we ordered was not what was on the menu. My wife ordered the 10oz. lobster tail and received 1½ of the smaller lobster tails instead, defiantly not the lobster tail that was showcased by the waitress earlier in the evening. The steak I had was good. The presentation of the food was also good but the service was horrible. The wait staff has to learn to smile or at least act like they are enjoying their jobs. As soon as they figured out we were not ordering wine with dinner their attitude shifted to cold and distant. The table next to us experienced the same and asked us if we experienced the same cold attitude from the servers.

Cabin Review

Balcony

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