Our group of 10 took the January 8th cruise out of Galveston. We had 3 rooms,2 ocean views on deck 1 and 1 cove balcony on deck 2. 5 Ladies shared 1 ocean view, 1 family all adults shared the other ocean view, and my wife and I shared the cove balcony.

Embarkation did not go well due to the Magic coming in 6 hours late due to fog. We arrived at 330pm due to the delay and waited until 630pm before we arrived on board. The staff at the terminal was great especially since a number of passengers decided that it was the staff's fault that they were delayed by the fog. The only other problem we had was that even though we were given the check in slip the staff member forgot to save the check in on the computer, which, much to our surprise, we were informed that we were not check in when we finally got called to board. After a couple of minutes of pleading our case they allowed us to board and we got it all cleared up within 10 minutes with guest services.

The crew on the Magic was great, even though we had your time dining we requested the same servers every night we ate in the dining room. They were great, friendly, warm, attentive, and shared information about the ports we were visiting. Our room steward was friendly, introduced himself the first night and remembered our names after the first brief meeting. We hit it off with one of the servers in the ocean plaza and learned a bit about her home country. She made for us a version of sangria they drink in her home country and we ended up ordering it multiple times. The crew in all the areas greeted us with a smile and a hello. I am puzzled by some of the criticism of the staff on the Magic as I only had one unpleasant experience and that was with a member of the staff not the crew. Even then it was just a matter of that one person being rather "cold", not rude. Read more