A cruise that I anxiously awaited turned out to be a flop. I waited 11 months to go on this cruise only to be disappointed. On December 3, 2011, 3 family members and myself aboard the Celebrity Summit ship. My grief is not my experience on the islands, but my experience on the ship.
Before boarding the ship we had to check in. After the long wait at the counter, myself and one of my family members who shared the cabin were given two pieces of paper with out state room info on it. Reason being, we were told that our SeaPass was not printed. Of course we could not take on-boarding picture without the SeaPass, so we missed out on that. All this time, we remained patient and concerned. We need the card before we can enter the ship. We got up to where we had to present our card and take out picture before getting on the ship. We explained to the gentleman who was working at that station what was told to us at the check-in desk; someone will give us our SeaPass before entering the ship. We showed him the piece of paper that was given to us. He looked at us as if we had ten heads. We told him that we did not have the means to manufacture the paper and that he should contact someone who probably knew more, long story short, our SeaPass got printed and we were able to board the ship.
While on the ship, we were just happy to be heading on another cruise. We quickly noticed that the service was not up to par. We did not see out Stateroom Attendant for two day. On day three we saw a guy heading into another stateroom and we asked if he were out stateroom attendant. He responded yes. We asked why he did not come and introduce himself from the first day (as we are used to)and if he were hiding. He responded no. We never saw him again after that until we needed one of our pillows change and we called it in. He was not impolite or anything. He was just not engaged.
There were sufficient closet and drawer space for two people. After day three, there was a horrible stench outside the cabin. It smelled like sewage backed up close by. This location was right by Guess Relations. Overall, the location was quiet despite being one door away from Guess Relations. Great location because it was so close to Guess Relations.