When we arrived at the ship, people were in a long line that seemed endless. No one from RCCL, directed passengers where to go. When we were 3/4 way through the line, a woman came and asked for anyone with a suite to follow her, this saved us some time to get on board.
This ship needs a refit, the ship has lost her sparkle, carpets looking old, rust showing, deck railings weathered. The shops need new display cabinets, with exciting stock. This ship sells very little, don't forget anything, because you won't find a swimsuit or shirts on board. The store staff were embarrassed with what they had in stock, but said they just came from Europe. Very low end jewelry.
We had booked the Murder Mystery dinner shortly after booking the cruise. After booking we upgraded our room. The dinner was the first full day at sea. We never received any information about this, and we continually checked at the pursers desk. We were told everything was sent to the room. The night of the dinner we found out that they had our old room number, yet every time they called to find out for us, they mentioned our correct room and we were told not to worry.
The location of the cabin was great and the balcony was perfect for us.