The Good:
Make that Great! The Crew of the Explorer of the Seas were great
All employees were smiling, friendly and anxious to provide whatever was needed at the time. I asked questions. They were patient and explained their answers. When they did not have an answer, they got back to me when they did, sometimes running me down to do it. I will mention just a few names. Arlene, in the Spa made sure I got the services I wanted and was pleased with my visit. Bethany, on the front desk was never flummoxed by a question. Nicole in the My Time dining room was very good at her job. Watching the faces of those at her other tables, I was not alone in enjoying her service and her sense of humor. Ronald, our cabin steward took care of requests large and small and was always handy when we needed him. Ronald repeatedly asked how things were going and what he could do to make things better. He provided extra padding for the abominable sofa bed, more on that in the cabin review. I would be happy to see Ronald again on another cruise. I was truly impressed at how well this crew knows their boat and how to get things done. Their people skills are also admirable.
We were a party of 3 in a Deck #9, D-1 cabin. The truly worst part of this cruise was the sofa bed. We each took a turn, it was that awful. First off, there is no way to tuck in bed linen and after a couple of turns, your shoulders and feet stick out and everything else is bunched around your waist. There is very little padding and it is impossible to describe trying to get to sleep, let alone staying asleep. Our cabin steward, Ronald, got us extra comforters and I hear that passengers do get off at first opportunity and buy egg crate mattresses. This is disgraceful and nowhere near what RCCL should be providing. Otherwise, the cabin was perfectly fine. Our many bags all fit under the bed, the beds were comfortable and I liked the bed linen, especially the comforters a lot. I am happy to see there are no more bed spreads, just the symbolic strip across the bottom of the bed during the day. One more first, my usually reliable electric digital clock went completely haywire and did not keep accurate time throughout the cruise.