Hotel before the cruise: 2 nights at the Tierra del Leyendas in Ushuaia. What a wonderful little hotel! Warm, inviting with great service and food. It is hard to imagine a better start to an Antarctic trip than a stay at this little gem. Highly recommended!
The cruise: Before getting into the cruise, I have to make a few points about Ponant Customer Relations. We and our TA found it lacking and the communication very poor. Very shortly before departure (3 weeks), the company informed our agent they needed medical forms - and that we would be denied boarding if we did not have them signed by a physician and submitted. While the requirement of the form is not surprising, none of us had heard about the requirement since the cruise was booked (almost a year before sailing). In addition, no one had asked us about sizes for the parka we were to receive or how they were to be distributed. By comparison, Silversea asked our size for an Arctic cruise last year on the PA II (now the Silver Explorer) and had them for us when we boarded. Different procedures for different companies is certainly understandable, but a lack of communication and poor organization is not. As an aside, we were told the Ponant agent with whom our travel agent booked the cruise is no longer with them. Not exactly a surprise!
On the dock before the cruise: Ponant unfortunately continued to provide a less than expected experience when we had to pull our own luggage all the way to the end of the dock to the gangway. I have never had to pull my own bags (not just my carry-on) all the way to the ship. Surely there was some way to take baggage from passengers and convey it to the ship. By the way, once on board we had to go back to reception to bring 2 of the 4 bags to the cabin since they were left standing there. Very disorganized and somewhat weird.