Room #1544 AQ

HOTEL: We did a 2 day precruise at the Hilton, Penn Station. We booked a 1 bedroom Junior Suite. The concierge lounge was not open on the weekend, but we were told that we would be allowed to eat at the breakfast buffet since there was no breakfast service in the concierge lounge. We were given a coupon at check in, that allowed us to dine in the hotel's restaurant for breakfast. We enjoyed their buffet (normally priced at $17 per person) and found the service to be friendly and efficient.

***AVOID ONBOARD TOURS AT ALL COSTS WHILE IN NYC!!*** We were booked for their 'See It All Tour' and 'See The Lights (Holiday Lights) Tours'. Our booking specialist, Christa, assured us that OnBoard Tours has a special arrangement with the Hilton hotel at Penn Station in New Jersey, for pick up of their passengers. We were told to be downstairs, outside if possible (weather permitting) at 10:45 AM - 11:15 AM. At 11:20 AM, I knew something wasn't right. I called OnBoard Tours and was told that the driver was running late, but that they were on their way to pick us up. After numerous calls and endless run arounds from OnBoard Tours' representatives, we finally figured out that Christa had lied to us and in fact, there was NO hotel pick up service offered for the Hilton at Penn Station in New Jersey (and yes, we do have a printed email from OnBoard Tours, stating the name of our hotel with the pick up date and time, so we were clearly not the ones that were confused!). Read more